★ 5

Josh was such a great help!!

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★ 5

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★ 5

had an amazing experience at Crunch Fitness – Cinco Ranch, thanks to Tyler, (manager.) His customer service was absolutely outstanding—warm, professional, and genuinely welcoming. Earlier that day I had scouted three different gyms in the area, and this location immediately stood out above the rest. The equipment is clean, the layout is great, and the entire space has an impressive setup.

Because of Tyler’s excellent customer service and the overall positive experience, I signed up for a membership right away. I would highly recommend this gym to anyone in the Katy/Cinco Ranch area. Truly five-star service and environment!

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★ 3

Crunch do I need to start cleaning all the toilets for you guys before I workout. Extremely dirty toilets. Why are the restrooms so dirty .

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★ 5

Beautiful gym great equipment and the staff is top tier

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★ 5

Great atmosphere. Tyler the General Manager is great!!! The staff is very helpful and friendly. They also have a great variety of equipment!

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★ 5

Great gym with a good environment. Josh and everyone is super helpful.

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★ 5

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★ 5

Great place

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★ 5

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★ 5

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★ 5

Love this place great value and a diverse community. Highly recommended

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★ 5

Great front desk team always killing it and full of energy

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★ 5

A very nice and welcoming gym! They’re always clean and neat with the machines and weights. 🧹🧼🙃

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★ 5

Great employees, music, and very clean. Shoutout to josh!! He was wonderful

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★ 5

really nice employees always good energy & bomb ass music when i don’t have my headphones shoutout josh

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★ 5

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★ 5

By Far an Amazing Gym and a wonderful experience to be here every staff member is so welcoming and the Area is Well maintained and Clean

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★ 5

fire

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★ 5

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★ 5

Jordan Phillips is especially helpful!

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★ 5

Everyone is so chill I love this gym everyone is very friendly and uniques crunch I recommend 100% the best gym Josh And everyone else

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★ 5

Josh at the front desk was amazing, made signing up super easy and simple and made me really excited to start coming here!

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★ 5

I love this gym honestly. Everyone is so chill and it’s a great environment! Josh and Tyler are great and really try to make personal training sessions worth it.

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★ 5

Staff is so welcoming and friendly! Love coming here

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★ 5

I truly enjoy coming to Crunch. The staff is always welcoming, positive, and professional, creating a great environment to work out in. This is by far the best gym I’ve joined, and Taylor is very helpful and always wants help with your workout.

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★ 1

This gym is NOT open 24hrs. They have the most inconsistent hours of operation I’ve ever seen. Recently moved to the area and this is by far the worst Crunch I’ve been to. Machines/equipment are constantly broken and take forever to get fixed. For example, the steam room was out of service since I started going in July (who knows how long it was broken before that) it was finally fixed this past week. My first week there 2/6 of the Stair master machines were broken along with 4 other machines. As of yesterday half of the cable machines are damaged/broken. Oh and the staff….yea I think only one person actually greets you, everyone else just ignores you or they are too busy talking amongst themselves. I really don’t recommend this gym, wish I could cancel my membership but it has to be cancelled at the gym you joined at. I tried transferring my membership but of course no response to that either.

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★ 5

​I want to recognize Jordan (Customer Rep or Assistant Manager) for providing truly outstanding service. I called the gym with an important question, and even though he had the answer, he insisted on going above and beyond to verify the details for 100% accuracy.

​He took the time to confirm the information and then made sure to follow up with me promptly. This level of diligence and dedication is exceptional. Hands down, Jordan is a phenomenal asset to this gym and a prime example of excellent customer care!

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★ 4

I like it here, it's clean and organized. I have long hair, so I hope there's a way to dry it quickly. I suggest moving the machine higher so it's more convenient! Thank you!

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★ 5

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★ 5

Great gym

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★ 5

Gran gimnasio con una encantadora comunidad espectacular y eficiente

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★ 5

I love it the environment is really nice and clean and staff is very chill and funny!

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★ 5

i love it !! .. staff are nice &’ friendly !

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★ 5

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★ 5

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★ 5

At first I wanted to cancel, but then I ended up working with a personal trainer. I can already fit into my clothes better and everyone is so friendly to me so glad to be a member here.Good job Tyler Jacob Josh and lucas

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★ 5

Has good facilities and nice employees

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★ 5

Best one out of all of them

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★ 5

Great gym great place to workout clean and welcoming

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★ 5

I really like this gym, great place where people can chase their fitness goals. Great value for the price and there’s always a deal or event going on.

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★ 1

HORRIBLE! DO NOT GET MEMBERSHIP THERE! I’ve come up to Crunch Fitness three times trying to cancel my membership.
1st visit: staff refused to cancel since its their "job" to keep as much memberships as possible
2nd visit: no manager available, so they suspended it.
3rd visit: heated conversation, finally canceled — was told my last charge would only be the $60 annual fee.
Now I’m seeing extra charges $47 + $18 even after canceling. I’m on a birthday trip and can’t afford this. I’ve tried to handle it respectfully, but this has been a frustrating experience. I shouldn’t have to come up there a fourth time to fix a mistake. Its Gotten to the point where i have emailed their district manager. THIS WILL BE ESCALATED!

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★ 1

Staff are very unprofessional and very unhelpful I was disappointed by my visit they should really reconsider their staff and their attitudes.

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★ 1

I have been going to crunch for almost 3 months now. Upon first entrance, the place looks nice, clean, and well organized. Maybe it was just the day that I signed up that was a good day but every single day since, there has been something broken or out of order. Whether it’s a restroom stall (or all of them), or random machines just not working for weeks. (Lateral machines) I’ve had constant issues but today was my last straw. Had another gym member cuss me out and verbally assault me, because she claims I “walked by where she was recording” and after looking for help. Not a single employee walked over to intervene. Instead I had one employee tell me not to pay it any attention as she was pregnant. My sincerest apologies, but I go to a gym to work out and enjoy myself, not to have to walk around eggs shells hoping I don’t get in anybody’s video. If that was the case I’d be working out at a studio. So I fail to see how this member being pregnant gives her the right to explode, make a scene, and verbally assault me, without a single thing being done about it, all because of the excuse that she was pregnant. I’ve already terminated any business with you all and would appreciate it if this was investigated further, so it doesn’t happen to any of your future members.

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★ 1

I had a really disappointing experience at Crunch recently. During my workout, two people got into an altercation, and instead of the employees stepping in to calm things down or handle the situation professionally, they just stood around and laughed about it. It was uncomfortable and honestly made me feel unsafe being there. I really wish the staff had done more to de-escalate things instead of ignoring it. Management seriously needs to do a better job training their employees on how to handle situations like this — it reflects really poorly on the gym.

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★ 5

I absolutely love Crunch Fitness! The atmosphere is always welcoming, the equipment is top-notch, and the whole place has such great energy. I especially want to highlight Josh and Tyler—they go above and beyond every single time. Whether it’s helping me with form, answering questions about workouts, or just giving that extra bit of encouragement when I need it, they are always so helpful and friendly. It makes such a difference to walk into a gym and feel supported by people who truly care. Big thanks to Josh and Tyler for making every visit a positive experience—I can’t recommend this Crunch location enough!

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★ 5

Great gym

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★ 1

Was told by a staff member they’d cancel my membership if I didn’t hear back from the management after emailing them since I no longer live near this gym after a week of not hearing back from the manager I called back and was told they couldn’t do it anymore and would have to wait and hear back from them after they spoke to the manager again. Such a ridiculous process to cancel.

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★ 1

I’m so angry! I went for one month, but then I didn’t have time to go anymore. I went in person and told them to cancel my membership. They told me it was done. But the next day, I saw that they charged my card. When I called, they gave me some excuse. I clearly said I had canceled my membership, but they claimed there was no such request. They took my money and wasted my time like I’m a fool. Now I have to waste more time going there again just to cancel my membership!! This is ridiculous.

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★ 5

I really like the basketball courts it's really fun but the room could really use a AC it would be better but still like the basketball courts

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★ 1

If can join a different gym The cancellation system is terrible They will keep charging you even if you have proof that you've canceled and they will treat you terribly

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★ 5

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★ 5

people went to Front desk, courteous even when working out the problems with my bills

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★ 4

Great gym, friendly staff. You’ll get a perfect workout. Restrooms are clean. However, these kids going to this gym have a hard time putting back weights. Don’t treat the gym like your home. People will use weights after you. Your mom doesn’t work at crunch.

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★ 1

All reception persons never listen if you asked them put sports channel while you working out. Very very poor service

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★ 5

Great gym! Great customer service! Lots of machines and great weight room.

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★ 5

I go there all the time

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★ 1

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★ 5

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★ 5

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★ 4

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★ 5

I’ve been going to this gym for about 2 years. The staff is always very friendly and the environment is always clean. Carson is a great asset to the team, very helpful, and respectful. What I appreciate most is that he consistently maintains a professional and personable attitude without ever crossing boundaries which is important to me especially as a woman going to the gym. His positive energy is always consistent, and it genuinely makes a difference in my gym experience.

Carson is a great example of what great customer service and professionalism look like. I always feel comfortable asking questions or for help when he’s around.

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★ 1

Trash ,outdated equipment, dark and water is dripping on your head as you do cardio

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★ 5

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★ 5

great team great gym especially the night shift!!

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★ 1

I do NOT leave reviews ever.
Whichever lady was working at the front desk at 10:40pm needs some kind of reevaluation. After a bunch of ‘what’s and having to repeat my number 4 times, I couldn’t even make it past using my 7 day pass which I’d already signed up for beforehand. What pissed me off the most was the constant telling me to speak up though speaking at half of my volume and the intentional pause and blank stare after repeatedly telling her I’m already signed up looking at me dumbfounded. Please either have her drug tested or her position reevaluated cuz sitting on a chair on your phone and chatting with your boyfriend is just being there to collect money, not work. Genuinely not even gonna get a membership here

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★ 1

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★ 5

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★ 1

Honestly spend your money somewhere else. They’ll try and scam you out of late fees even when your membership is paid. Ive been dealing with this for over a week now, and they won’t let you cancel your membership if you don’t pay their faulty late fees. My payment was pulled out of my account on the 10th, I even showed them my bank statements and they still are claiming I owe a late fee from the 14th!! Amped fitness just opened in Katy and I’m switching to them, they’re a far better gym anyways and they aren’t shady with random fees that nobody can explain to me!!

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★ 3

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★ 5

I really loved this place. I started doing group class, now I lift weight and I found in this place my forever hobby!

Crunch has had its up and downs buuuuuut staff is really nice and respectful. Also, this gym has a lot of cardio and weights equipment.

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★ 3

Super packed most the time not really worth it unless u go morning, midday, or after like 10pm

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★ 1

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★ 3

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★ 2

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★ 1

Terrible service at the front. Wouldn’t let me in with a guest pass.. never coming here again

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★ 5

Great gym, came here for the first time and loved it. Jacob and Carlos are great guys they were very helpful and made me feel welcomed. Will be coming here for a long time!

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★ 4

I prefer to remain anonymous the gym is nice and the morning girl is kind and is always smiling and saying hello. The reason for 4 stars is the mens bathroom is always bad toilet paper is everywhere and it is nasty!!

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★ 1

I need to cancel the membership , I’ve asked for it like 5 times and the African American guy with braids hairstyle that works on the counter he had told me like 5 times that he already cancelled the membership but when I get into the app it still shows that the membership is active, they don’t even show me a proof of the cancellation, I guess that the only option is to switch my credit card information so they won’t charge me anymore, also be aware because not only they ask you to provide your credit card, they also want your account number and routing number.

I was exercising with my friend today 04/30/2025 and around 9:30-9:35am an employee who didn't even have a crunch shirt approached us, a bald African-American man, he came towards us all aggressive and with a loud voice telling us why we put the 40 lb weight where the 20 lb weight should be at, it should be noted that he didn't even ask if we were the ones who put it there, when clearly we weren't , we were using the 22.5 lb and the 27.5 lb. I pay for the highest cost membership and still received unpleasant bad service from that employee who yelled at us and blamed us without even asking if it was us (when it wasn't), and interrupted me while I was doing the repetitions of my exercise.

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★ 5

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★ 5

Crunch fitness is awesome. Staff is helpful, has plenty of equipment. Great selection of protein shakes on the way out. They keep it very clean. I only use the weights and cardio equipment but they offer other services as well. Red-Light Therapy etc.

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★ 5

Azona, Carson, Tyler, Robert, Arlando, Brian, and Jimmy are amazing! Try Azona’s classes.

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★ 5

Good and clean place and nice staff they were very helpful

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★ 4

It's good the morning staff are nice but things are starting to wear down they get fixed really quick tho

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★ 5

Reliable hours, good variety of equipment, good bang for your buck

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★ 1

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★ 5

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★ 5

Clean gym and friendly staff!

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★ 5

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★ 5

Been a member with this gym for a little over a year now and have always enjoyed coming here. The staff are friendly and the gym is well kept and always being cleaned.

Special shout-out to Tyler, the manager at this location. I had some issues with my account and he went above and beyond to help get the issues resolved. Highly recommend this gym to anyone, whether experienced gym goer, or someone looking to connect into a new community!

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★ 4

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★ 5

Love this gym! Staff is super friendly and personable. They've got all the right equipment and I love the separate room for premium members

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★ 5

Just finished a three month course of training with Robert Butler. 100% recommend Robert and this gym. When I started I felt weak and didn’t know what I was doing. He got me on track with not only specific workouts but also my nutrition! Now my friends and myself can’t believe the results. I’m strong and in the right corse to getting even stronger. Tysm Crunchy Crunch! Oh and shout out to Carson great rep and Tyler for setting my business up with the Perks Partner membership I get advertising and free memberships my employees love! Give these guys a raise! :)

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★ 4

I love how they have a sauna, I do wish it was speedster huys and girls though

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★ 1

This gym truly sucks, the service is terrible. i’m a minor and had grown workers try to hit on me as i’m walking out the gym, the bathrooms are disgusting, workers only let people in whenever they feel like it, even if they have a membership, & the doors are broken and machines act up this gym just comes off as ghetto. i wouldn’t recommend at all

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★ 1

if i could give this gym a 0 star I definitely would , i been to many gyms but i never felt as disrespected as i did today. came in today with a membership signed up from my father and paid from myself. put my father on the line so he can give them the notice of approval but they still weren’t cooperative. on top of that i been doing this everyday since last summer just to be disrespected and not let in one day , Tyler smith really isn’t a good worker to do this 😬 now another reason this gym deserves a 0 star rating is that i see kids vaping all over machines and in the locker room , i see male workers steady flirting with under age girls and on their phones , water fountains water is not filtered properly , steam room had bugs in it , many lockers have cleaning equipment so I can’t even store things , I seen orange peels in a toilet ??? Crunch Katy got some issues with their staff and environment and if you’re looking to get a membership here just know around 4-8 it’s crowded and you can’t even find a machine.

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★ 1

Even with the highest membership your guests still would have to pay 15 dollars to play basketball.. that’s all scam crunch fitness need to fix this ASAP…

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★ 5

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★ 1

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★ 3

It is a cheap gym and You get what you pay for. The locker rooms are always dirty. Have been going for over a month and one out of three urinals is broken. Nobody flushes the other 2. Gym equipment is nice though. Sales guys are nice and funny but they need training on their different packages.

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★ 1

I signed for $15 month to month with no extra charge. They said I can try it n if I don’t t like it would be no other charge! (Just the monthly fee which I paid) Now I tried to cancel after one month and they are charging me $64 annual fee! They say I have to pay annual fee before I leave! This is a trap!

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★ 4

Solid gym. Clean and friendly staff. Swimming pool and hot tub

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★ 3

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★ 5

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★ 1

Really Disappointed with Crunch Fitness

I’m honestly so upset right now. I canceled my membership over Eight months ago, and I just found out they’ve still been charging me this whole time. I trusted that everything was handled when I canceled properly, and now I feel completely taken advantage of.

It’s incredibly frustrating to deal with something like this—especially when you’re trying to do the right thing and follow their process. I expected better from a place that promotes health and trust.

I just want my money back and for this to be made right. This whole situation has left a really bad taste in my mouth.

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★ 1

Do NOT Sign Up at Crunch Fitness

I’m furious. I canceled my membership over Eight months ago, and they’re still charging me like I never left. I followed their cancellation process to the letter, and yet they keep dipping into my account like it’s no big deal.

This isn’t a mistake—this is straight-up shady business. I feel scammed. And trying to get ahold of someone who actually fixes it? Good luck with that.

I want my money back, and I want answers. If you’re thinking about joining Crunch, think twice—because once they have your payment info, apparently they don’t let go.

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★ 5

This gym is always clean and the machines are well maintained. The whole staff is friendly and helpful. They’re always going above and beyond to help! Tyler (manager) is so friendly and supportive. This is a very underrated gym. I’ve been a member for over a year and hope to have more! Thank you for always being the best part of HTX! Please give pointers to the College station crunch. They fell short on everything.

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★ 5

Great location and friendly staff! My friends and I come here regularly for Zumba, and Austin is by far the BEST coach we’ve ever had — professional, energetic, and incredibly talented. Austin's classes are always packed with Zumba fans and attract the largest groups. Please consider adding more evening and weekend classes with Austin —who truly makes a difference. Austin is a shining star at this location!!!

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★ 5

Nice place, Robert Butler nice trainer. 👌🏻

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★ 1

Don’t enroll for a short term usage. Very expensive because of the fees

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★ 5

Very nice workers and very kind community definitely recommended to anyone looking for a nice hardworking community .

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★ 5

Best crunch location I’ve visited in Houston. Staff is super friendly and location is kept clean.

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★ 5

Great gym to come to and get a good workout out in! Awesome staff as well!

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★ 5

Been a member here for 2 years now, and honestly its such a nice gym, i love it! All the employees are so kind and friendly. Jacob is always here on the weekday nights and always has a good vibe. 10/10 recommend this gym!

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★ 5

I literally love this gym so much! I could never get a membership anywhere else! Crunch is Katy on Mason is AMAZING!

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★ 5

This gym changed my Life the unmatched culture and vibe has taken my health and wellness to the next level. The basketball court sauna and Olympic sized pool has been so much fun😎 the music is great the staff is friendly and there are so many squat racks I nearly never have to wait. I’d rate 6 stars if I could and couldn’t recommend highly enough.

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★ 5

Crunch is the best gym I love the sauna, employees are very helpful and trainers work hard

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★ 5

Great gym!

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★ 5

Best gym out there

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★ 5

amazing staff

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★ 1

5:30 am and no one is here to open the gym. Their hours say it opens at 5am on Monday’s so it’s extremely annoying and inconvenient to drive to the gym just for it to not be open, due to this management being incompetent. I will be moving on from crunch cause this unacceptable.

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★ 1

It isn’t a 24 hr gym. Shouldn’t be allowed to advertise it is. Monday, nobody shows up till 5 am to open, if then.

Update it is 5:20 and still not open. People still just standing waiting for a 24 hr gym to open

Update 3/31/2025. Nothing has changed. Still a line of people standing outside at 5:15 waiting for the gym to open

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★ 3

I like the fact that it’s has sauna, steam room and pool and basketball courts but my issue is water system was down for almost a week and they had so many equipment issues one treadmill I was on was shaking it was any available one I can use I believe they should for warn members at the front door or place a sign on the door letting members know they have a inconvenience I drive over 20mins to come to this location just to not enjoy the necessary necessities need for my trip there.

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★ 1

All the reviews about the impossibility of cancelling or freezing are correct. They have charged me after I cancelled and requested freeze. I have emailed the manager per the employee at the front desk instruction since I am physically out of state to go cancel in person and just got ghosted. The staff was nice, however, they said that the process will be as easy as emailing. I have disputed with my credit card company and will storm the place if I have to if they keep charging me after my call tomorrow…

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★ 1

I should have read the reviews before joining! All the negative reviews are correct. They are crooks! They have charged me after I cancelled and they told me they wouldn’t. I have emailed the owner with no response. Definitely don’t respect their clients or know how to run a business. Very disappointed that they can’t even respond to my email. The staff was nice, however, they are the ones that said I wouldn’t be charged anymore…… I would discourage anyone from joining the Katy location.

In regards to your reply….. I have emailed this person several times already with no reply!! But I’m glad you could post a response acting like you care! While I still don’t get a response to the email I sent several times. So you’re really not interested in solving anything.

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★ 1

My experience with this gym has been nothing short of a NIGHTMARE. I signed up at another location in another state with the understanding my membership would transfer to this location, which would be my home location. This was evidently not the case because the membership never transferred. The staff and management was incredibly unhelpful, so unable to access my full member benefits, I chose to cancel. THEY DO NOT LET YOU CANCEL. I have been trying to cancel this membership since OCTOBER OF LAST YEAR. Between disputing with credit card companies, constant badgering of my phone and email, and the fact that I feel incredibly lied to by the staff at both this location and the out of state one regarding my membership status and benefits, I would NEVER recommend this gym to my worst enemy. I recommend 24/hour fitness, Lifetime, the YMCA, or literally anywhere that is not this tangerine of a gym. I feel like at this point this gym has turned into a stalker I cannot get rid of. DO NOT GO HERE.

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★ 1

Staff cool, a very shaky price for it not being 24 hours and some equipment is faulty.

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★ 5

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★ 1

THIS GYM AND THE STUPID CLASSES THAT NO ONE GOES TO OR CARES ABOUT AND TAKE UP HALF OF THE GYM AND HALF OF THE EQUIPMENT!!!!! IF YOU WANT TO GET REALLY UPSET HALFWAY THROUGH YOUR WORKOUT COME TO THIS GYM.

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★ 4

Staff is helpful and welcoming. Glad the yoga classes are back and it would be nice if there were classes before 8a.

Still not the cleanest Crunch that I've been to.

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★ 5

Great atmosphere and great team!

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★ 1

Well, let me tell you that tonight I experienced, almost experienced a robbery of my personal belongings. While in the sauna a couple stayed near my things, they spend 20min standing and looking at my wallet. The gentleman leaned over, grab my belongings like no one was there, I got out to request my funny pack back because he was about to leave the premises like nothing was happening. The funny part is that a gym employee saw everything while seating beside me in the sauna, he only laughed at it.

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★ 5

Honestly my favorite gym in the area because of the flexible operating hours. Been a member for about a year & the staff have always been friendly. I don’t agree with recent reviews because in my experience equipment & bathroom have always been clean and working. Seems like a good community built here

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★ 5

I love new equipment and it's very clean.

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★ 5

Alex and Jeremy are fantastic.

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★ 5

Alex is good at his job.

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★ 1

Initially the facility was great, but now it's just a severely over crowded space with about half the equipment working. It takes forever for machines to be fixed. About half of the treadmills don't work correctly. They'll turn on and you can't increase the speed. I noticed since what seems like the manager(light skinned lady, short curly hair, tattoos) left, the whole place sucks. My workout times have doubled from the equipment and crowding.

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★ 1

The men’s locker room is always filthy. The machines break and it takes on average at least 6 weeks for them to be repaired from what I’ve noted. 1 out of the two water fountains is currently out of service, it’s been like that since the beginning of December. It is always crowded, my 45 minute workout takes twice the time to finish due to overcrowding.

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★ 5

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★ 1

Should try committing to a work-life balance.

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★ 1

You know this gym is awful when I’m leaving a review.

Equipment - they have a great blend of equipment but a majority of their equipment is always broken.
They have 4 rowers - 2 have been broken since I joined in July of 2023. 3rd one broke about 7 months ago - still not fixed.
Cable machines - cable ropes are broken, carabiners are missing for half of the attachments so even if the cable rope was in good condition you can’t attach anything to it. When I bring this to the staffs attention they state people keep stealing them. I’m sorry you can buy a 12 pack of these babies off amazon for $20 bucks.
Leg extension - there are two but the fan favorite that everyone loves to use is guess what? BROKEN. One of the adjustment doesn’t latch so people stuff paper towels in the latch so the machine is functional.

Cleanliness - as many reviewers have stated this place is not kept clean. There has been a trash stain in the “dark room” AKA the group fitness room for 9 months now. Again told the staff - even offered to mop the damn floor myself. I stretch in that room pretty regularly and every damn day I have to stare at this trash stain.
The HIIT turf - please don’t put your barehands on this floor - you may catch a disease.
I avoid using the bathrooms - just there to wash my hands and quickly make my exit.

The crowd - I’m okay with the gym being busy. I go around the peak time - I get it. What is quite bothersome is a baseball team that comes in and crowds the HIIT space, machines, etc. it’s about 15-20 young kids that are wandering around, no spacial awareness, just goofing off, getting in others way, and receiving no guidance from their pompous coach.

Staff - they are great people - friendly but honestly they don’t care. And I get that - why care if your manager or corporate doesn’t care?

I have completed surveys, I’ve asked to be contacted about my experience but nothing. I brought 3 memberships to crunch fitness and myself and those 3 others will be looking for a new gym.

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★ 1

Dishonest staff. My brother signed up for personal training sessions with 4 one hours sessions. The price was great for that time commitment. Once he began, the trainers told him his training sessions included 3 thirty minute sessions. My brother checked with the front desk and they informed him my brother’s original plan was the correct one. On my brother’s second training session, the team brought back the dishonest session amounts. A business that prioritizes customer loyalty and experience, wouldn’t be able to justify treating their customers in such a dishonest and unruly manner.

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★ 1

Do not come here!!! I would give it a 0 star if possible!!

Been coming here for almost two years and it was great at first but now it’s getting worse by the day. Today was my last straw.

All of the bathrooms do not work! And all the water fountains do not work either! It’s been like this for weeks!!! First time ever complaining to the front desk and that person said it’s a plumbing issue and will be like this for the next two weeks if they’re lucky…

What if I had to use the restroom? Or take a sip of water? On top of that, I left my shaker at home so it’s incredibly hard to workout without drinking liquids in between my sets. I even asked the front desk surely they’ll reimburse me for any water bottles I grab from their fridge and they said no!

Frankly, I’m embarrassed for the whole facility. Whoever owns this franchise at this location should be ashamed. I’m going to cancel my membership ASAP and go to EOS - which is a way nicer gym and is the same price!!! Take a look at the pics below and decide for yourself if this is the type of environment you want to workout at. I know this was an incredibly long rant but I just couldn’t take it anymore. Thanks for your time.

Source: Google

★ 5

Source: Google

★ 1

toilets broken all the time water fountain looks like a prison water fountain the basketball courts filled with trash and people vaping in the gym machines always broke cause management only cares about membership sales instead of membership experience. used to go whenever Billy and Jay where management and it was great now it's all downhill.

Source: Google

★ 4

It's ok and I like all of the different amenities offered here.

Source: Google

★ 2

I’ve been going to crunch for a little over a year and within that time frame the staff has been very friendly and helpful. However, when a machine or cable breaks it takes months for it to get fixed which results in longer wait times to use certain machines during a rush. Recently a baseball team has been coming in with their coaches to work out. I’m not one to be bothered by them working out however when they take over the entire gym and take up multiples of the same machine so that others like myself who pay for the gym too can’t use them, it’s a problem.

Source: Google

★ 2

Review Date: January 6th, 2025

After a year of going to Crunch Fitness, I feel compelled to address some ongoing issues. Unfortunately, maintenance has been a persistent problem that significantly impacts the experience. As of now:
• Two stair machines have been out of order for a long time.
• One treadmill remains unusable.
• Out of two water fountains, only one works.
• In the men’s restroom, two out of three hand dryers are broken, and one standing toilet is constantly out of service.
• Three cable machines are currently not working.

It feels like the gym isn’t prioritizing timely repairs, which gives the impression that they don’t respect their customers. While the facility has potential and some positives, this lack of upkeep has been disappointing over the past year. I hope they take action and improve soon.

Source: Google

★ 2

I had been a regular member of this gym, which was conveniently located just a short distance from my home. It offered all the equipment and facilities I needed to maintain my fitness routine, making it a perfect choice for my workouts. However, my experience took a turn for the worse over a four-month period when I encountered a recurring issue: there was no toilet paper available on four separate occasions. This situation was not only inconvenient but also quite embarrassing, and I found it frustrating that such a basic necessity was consistently neglected.

Additionally, the cleanliness of the bathrooms left much to be desired. They were often in disarray, with trash strewn about the floor. It seemed to be particularly bad on weekends when the management staff, or "brass," as I would later refer to them, were not present to oversee operations. The lack of attention and maintenance made it uncomfortable to use the facilities, and it reflected poorly on the gym's overall standards.

When I finally decided to cancel my membership, I was asked by the staff to explain my reasons for leaving. I shared my experiences regarding the cleanliness issues and the persistent lack of toilet paper. Rather than taking responsibility, they placed the blame on the porters who were supposed to manage the upkeep of the gym. However, I firmly believe that this was not merely a porter problem—it was a leadership issue. Effective management should ensure that essential supplies and cleanliness standards are maintained regardless of who is on duty.

To my dismay, I learned that I would be charged again, in three additional weeks, due to their policy requiring a 30-day notice for cancellations. This felt unfair to me, especially considering the embarrassment I had endured as a result of their inadequate service. I hoped that the final payment they collected would serve as a lesson learned for them regarding the impact of their lack of leadership on customer experience.

In search of a better fitness environment, I decided to join Fitness Connection, which is conveniently located just down the road. I have been a member there for five months now, and I can confidently say that my experience has been significantly improved. The facilities are always clean, and I have never encountered a shortage of supplies. Additionally, they offer a much larger selection of equipment, making my workouts more enjoyable and fulfilling.

Source: Google

★ 1

Edit- of course I would like my $25 back.. why do I have to ask for 6th time? Don't tell ME to reach out when both general manager and you( district manager) didn't reply to my voicemails/emails(have you heard of replying). For once, why don't you reach out? Literally just virtue signaling. Disgusting behavior just trying to save face and this reply is really confirmation of how you deal with conflicts(try to save face and virtue signaling). Honestly I'll never sign up for any crunch gym again which is unfortunate because I'm sure there are good franchises out there, but y'all ain't it.

Do not give them your bank details!! Sign up with a virtual credit card you can set limits to and control. These guys will charge you late fees if you miss the payment day, WHICH IS 5 DAYS BEFORE YOUR NEXT MONTH PAYMENT!!!

Terrible communication skills from general manager and district manager Angel (they never respond). Ryan, the shift manager, was polite and professional but did nothing to resolve my issue except cancel membership.

It's really amazing that after 15 months at $40/mo plus 2 annual fees of $70, they wouldn't be willing to refund a late fee of $25 for one time when my bank account was in the red.. yeah not the place I'm going to keep going to for that reason alone. Amazing they really need that $25 after collecting $740 in dues.. I hope this review is worth that $25 for them.

Besides bad upper management, the gym itself is OK. It was a lot better when I started 15 months ago. For about 6 or 7 months the entire sewer system was broken and they had portapotties outside.. cringe. I don't think it's worth $40/month any more after seeing how management handles conflicts.. there are lots of alternatives in the area!!

Source: Google

★ 1

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★ 2

Very clean???

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★ 5

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★ 3

This is my third year at Crunch Fitness in Katy, Texas. No big complaints until now-for the last couple of months on my workout routine (Monday, Wednesday and Friday) between 12noon and one-you are not able to use the HIT ZONE area which is really irritating-not sure I’ll renew membership next year. I have always had access to that area up until these last few months-not happy

Source: Google

★ 5

Great selection of free weights. An amazing HIIT area. A okay basketball court. Great Sauna and steam room. Many cardio and weight machines to help those less experienced. Really friendly staff

Source: Google

★ 1

If I could give them a Zero, I would. I cancelled in August of 2024 and they have been harassing me about paying my monthly bill by phone and email even after I've shown them proof of my cancellation. They constantly try to charge my debit card, so I've had to put all of my money in Savings until I needed it. They finally got me for $120 last night. These people are crooks. So NOT get a membership here.

Source: Google

★ 5

Watched the election while I finished my 5th trenbologna sandwich the energy and vibes during the night shift are absolutely lit Payton deserves a raise as he is a chad I would definitely recommend this gym to every meathead I know also Carlos the fitness trainer is the best personal trainer you could imagine he pushes you to grow and stays dedicated until you reach your goal and more

Source: Google

★ 5

Source: Google

★ 5

Has indoor basketball court. First crunch fitness I've seen this feature.

Source: Google

★ 5

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★ 5

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★ 1

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★ 1

Dirtiest gym I have ever seen. Staff on phones constantly. Double charged for membership, took me months to get that straight. Location needs help. Hours are not correct. Staff shows up when they want to. Staff does not clean AT ALL! Bathrooms are disgusting! Honestly this location is a health and safety hazard. BEWARE.....u may end up with some flesh eating bacteria from entering this location! Clean this gym up people!!!!

Source: Google

★ 5

Creo que los ellos merecen ser aplaudidos por sus esfuerzos y gran trabajo que hacen. Elia nos han hecho sentir bienvenidos y motivado más a ser constantes. He trabajado con ellos por 5 meses y no me había sentido más cómoda en ningún otro gym. 💪

Source: Google

★ 1

What i don’t understand is why have that your open at 5am and it is now 7am no one is at the gym to open it. I have only been a member for about a month & this is my first time having this problem. This is very much an inconvenience for me considering the fact i can only really work out before my shift in the morning. So after today, i will be cancelling my membership cause this is extremely inexcusable. I have seen one person say they been sitting outside since 6am this is crazy. Management needs to do better before everybody cancels their memberships.

Update: i came back at 8:30 they are still close!!!

Source: Google

★ 1

This location is run so poorly no one ever knows when they are open! There is a sign on the door right now FROM A CLIENT saying they are ending their membership because yet again the gym is closed, no note, no forwarding, just a line of personal trainers and clients waiting at locked doors. Nothing on the website, seems like a poor business plan to me.

Source: Google

★ 5

Man every time I call or show up, Tyler is very helpful and just an outgoing dude with a great attitude and his service is well appreciated, someone needs to give my guy a raise!!!

Source: Google

★ 1

I had a seizure less than a week after starting my gym membership. Under neurologist’s orders, he stated no physical activity. I went to gym to cancel my membership they said I have to wait until October to cancel. It’s now October and they still will not allow me to cancel my membership.

Source: Google

★ 1

Purchased a day pass and was charged twice. Once $15 and then $10.

Source: Google

★ 5

I went to resolve a problem I had with my membership. I have been coming to this gym for a few months. Everything is always clean, everyone is friendly and willing to help. Angel helped me with my membership and was very kind. 100% recommended.

Source: Google

★ 1

Nice and polite front desk and trainers, but completely useless as account specialists. No management on duty throughout the day. Impossible to cancel membership.

Impossible to work with financially. No management onsite ever. No account specialists. The only thing you can do is block their charges, and deal with 3rd party collections for years. I've been coming in here for a week trying to renew my account via the text that they sent me or settle my account and cancel... I just spent an hour pacing at the front desk, since noone will return my calls or emails. They'd rather send my account to collections then... manager just showed up, I hope they are able to help.

Also the webpage is a hoax. The corporate customer service number is simply an automated response stating this line is not monitored, and Noone listed on the webpage as a contact currently works there. Salas hasn't worked there for over a year.

These actions, behaviors, practices are going to ruin your reputation, for what could otherwise be a nice place to workout... poor ownership, limited manager availability, and no support for customers that need their accounts worked on...

Source: Google

★ 3

The gym overall is alright and the staff is super friendly. The only issue I have is that they take MONTHS to fix any gym equipment.

Source: Google

★ 5

Source: Google

★ 5

Nice place with positive atmosphere

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★ 1

I started at this gym in hopes of starting new fitness goals only to be left with disappointment. For starters the restrooms are out of order, no one at the front desks knows what going on EVER & I’m also being charged $180 (BI-WEEKLY) for an additional personal training service that I cancelled with 5 days of starting the contract (per my contract orders) I’ve reached out via phone with no avail, email, TWICE, which it took two days for a response….only to be lied to and the contract still not cancelled. Currently waiting on a response to completely cancel my $30/mo membership as well.

Source: Google

★ 1

Source: Google

★ 1

UPDATE August 2024: I have been going to this Crunch gym since it opened. Initially it was a great gym. The management was responsive and proactive, staff friendly and enthusiastic. Equipment was good.
Fast forward to August 2024. The gym is no longer fit for purpose. Bathroom facilities have been out of order for over two months. Imagine needing to go to the bathroom mid workout and there being nowhere to go? They have mobile toilets outside the gym....but imagine the conditions in the heat in the sun! Machines have missing clips and people leave weights all over the gym floor. The only time.the gym is useable is between 10am and 12pm. After this time it's filled with teenagers taking selfies, crowding equipment for ages on their mobiles, wandering aimlessly in front of and between machines and the inappropriate gym attire boggles the mind.

You do get what you pay for I guess.

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Crunch has really good equipment. A good free weights area. Many machines (the good kind) as well as a few power lifting platforms. Large changing area with lockers and showers. Did I mention the price? Totally affordable. Sign up you won't regret it.

Source: Google

★ 5

Source: Google

★ 2

I give it two star not one because the employees are good people just doing their jobs and the gym has what I need. The gym has been going down hill though, there are issues with the locker room that could be fixed by staff just walking through it more often . Like just grabbing paper towels and wiping off the counters. More importantly today I had my locker broken into . Lock broken off and my wallet emptied , all cash , $1000 visa gift card and all my credit cards. My locker was in the middle of the locker room , by employees doing walk through this would most likely not of happened. I worked in a gym for many years so i understand you can not prevent everything, but a better job should be done . I know this doesn’t happen often enough because the employees were unsure how to fill out an incident report. I have been a member here before it opened and I felt like they didn’t really even care . They had me write down my information and told me they would call me if they have any information about it . Only had my wallet with me today because I was going out after to buy my pregnant wife a birthday gift .

Source: Google

★ 5

Source: Google

★ 1

Communication sucks and have hidden fees before they let you cancel do not recommend to anybody

Source: Google

★ 5

I called Crunch Fitness yesterday and was extremely impressed with their level of professionalism and helpfulness. The staff was courteous and answered all my questions thoroughly. They made me feel valued as a member and provided clear information about my services and membership options. Overall, it was a very positive experience, and I appreciate their excellent customer service.

Source: Google

★ 2

Save your time and money. This gym is alright. There’s always something going on with the bathrooms , sauna, and steam room. I mean even once a month is always something going on.

I know I don’t pay monthly and a yearly fee for this gym. Can’t wait to switch.

Source: Google

★ 1

I pay for the membership at this location where you’re able to bring in a guest. I was told by the manager (who ran after me) that I needed a wristband and that guests were no longer allowed in the basketball court. Why would I need a wristband for the basketball court when I pay monthly for my membership and nobody else on the court were wearing wristbands? Discrimination is rampant at this location. Will definitely be leaving this gym.

Source: Google

★ 2

This place used to be so nice & CLEAN. But they must be under new management or something because now theres always something. Whether its DIRTY environment, DIRTY MASSAGE CHAIRS, all the gross bugs everywhere, or the girls bathroom exploding with sewage. Theres always something. Just go to Fitness Connection I went there for 3 years not a single problem and its just half a mile down the road will be switching back soon.

Source: Google

★ 5

I’m a college student who was in town for the summer and couldn’t have asked for a better gym. Peak results membership is amazing value. The gym itself is great: equipment is always organized and machines are always working, and it’s never too crowded imo. Only thing is bathrooms and pool could be cleaner. But the best part is the staff are all friendly and welcoming and on top of any issues, and the trainers are absolute legends. Jo has encyclopedic knowledge on everything fitness related and he’ll go above and beyond to get you set and confident in the gym within weeks no matter what level you’re at. Do a few sessions with him and believe me you won’t regret it

Source: Google

★ 1

Disgusting Facility. Staff doesn't clean at all. Staff purposely put me in a tanning bed that had body secretions all over it. Staff also double booked the bed I was in and another gym member tried to walk in.
Management needs to get a grip.

Source: Google

★ 5

Nice people nice machines 👍✔️

Source: Google

★ 5

Source: Google

★ 1

The gym is not up to the mark. Machines are not well maintained and the branch does not do anything to upgrade them. There are two cycles and both of them are broken since november and I complained a lot of times but no action has been taken. I tried to meet manager multiple times but in vain. The number of machines are less for some workout forms due to which the wait times becomes more. Management should do something about this

Source: Google

★ 5

Joined a month ago and have a great workout every day I go. Jayy gave me the original tour, and because of her great customer service, I joined, even though there's another Crunch location closer to me.

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★ 1

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★ 5

My gym is better than yours

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★ 3

While the machines and equipment are acceptable, the main issue is Peek results and the lack of enforcement. For example, the secluded room that has more racks, benches, and dumbbells is labeled as “Peek Results Members Only.” This is NOT the case. Random people and high schoolers who I doubt have the Peek membership walk in and disrespect the equipment and take equipment out of the room. A solution would be to have a staff member at the rooms door for a secondary sign in, thereby maintaining the value of a peek membership, because it doesn’t feel like it’s worth the extra amount right now.

Source: Google

★ 5

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★ 5

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★ 5

Amazing gym !! Affordable price, not usually over crowded. Great spread of equipment, TJ and Jayy are fantastic employees and they make coming to the gym worth it 😃 give it a try if you live in the area. Great community

Source: Google

★ 5

Got a membership here for the summer while I'm home for college. Super great facility lowk nicer than any of the gyms near my school.

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★ 5

Been a member for almost a year and I love it here! Super great gym with tons of equipment, friendly staff, a clean facility, pool and basketball court, and great classes, all for a great price! Highly recommend!

Source: Google

★ 4

Source: Google