★ 1

Several vehicles were towed with no warning. $180 there was no sign nearby.

No warning from crunch.

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★ 5

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★ 5

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★ 5

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★ 1

The two girls working at Crunch tonight around 9:30 p.m., Julie and the other girl with black hair, were extremely rude. The girl with black hair, in particular, is consistently unprofessional and has a very poor attitude. She has made me and several others I know feel uncomfortable on multiple occasions. Because of this repeated behavior, I feel uncomfortable returning to this location. 1 star — very disappointing experience and a clear lack of management oversight.

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★ 1

I’ve been trying for weeks to transfer my Crunch membership and have my agreement rewritten so I can use my Active & Fit account. Unfortunately, neither the transfer nor the rewrite has ever been completed every time I visit or call, I get another excuse or I’m told to wait for someone else who “might” know how to help.

This has become a serious issue for me and my wife, who is pregnant. It’s essential for me to bring her to the gym, and after a 30-minute drive tonight, we were denied entry by Julie because of a “past due” balance even though that balance exists only because no one at Crunch seems to know how to process an Active & Fit or transfer.

As a former Crunch employee, I fully understand the policies and what options she could have offered, such as following up on the transfer or helping set up a new account with Active & Fit while waiting for San Pedro to fix their membership transfer. Instead, we were met with no effort to help, just a simple “you can’t enter unless you pay.”

I’m deeply disappointed by the lack of leadership and training at this location. This is not how Crunch should treat loyal members especially those already paying through a valid partner program like Active & Fit. The situation tonight was unacceptable and reflects poorly on Crunch’s management and customer service standards.

No excuses are acceptable this is a leadership failure, not a policy issue.

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★ 5

Conley was a great trainer! I had him a couple times, and he was friendly and he pushed me to my max.

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★ 5

Crunch has been my favorite gym so far, it's so nice being able to use them all over the U.S., and they have really motivating people to keep you on track! Thanks to Conley Miller for helping me stay motivated and breaking down my body fat and giving me advice.

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★ 4

This gym truly stands out for its impressive cleanliness, including the restrooms, which are always in excellent condition. They have a fantastic selection of machines, and I'm especially excited that they have the Stride machine that I love using

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★ 1

STAY AWAY!!! Predatory company! I tried them out when they first opened, with their promise of "60 day no contract" obligation, and they weren't for me. Too crowded, didn't have HIIT cardio equipment, and a few other issues so I left. CANCELLED IN PERSON. Thought all was good, and didn't catch it for a few months that they were still charging me. I have now been, for over a year now, IN PERSON, OVER THE PHONE, EMAIL, AND EVEN PUT STOP PAYMENTS WITH MY CREDIT CARD THEY HAVE ON FILE TO QUIT CHARGING ME! Yet they continuosly try to charge my card over and over, month after month. They're like a psychotic ex that won't leave well enough alone. About to get a damn lawyer involved for harassment.

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★ 5

Crunch has everything I need in a gym . But most surprisingly it is the cleanest gym I’ve Ever been to . I don’t think I ever see them not deep clean the gym. Even the parking lot they have staff pick up trash . Yay for clean gym!

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★ 1

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★ 5

Idk why so many 1 stars. Everyone is nice, open environment, good cleaning staff, polite/nice staff.
Very fair pricing 24/7 as well.
Maybe negative review people came in with a bad attitude. -Justin

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★ 3

Nice gym but they allow people to just sit on machines and stare at their phones. Makes for a long workout

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★ 5

Best gym I've ever been a part of

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★ 5

Conley is personal trainer who was there on his free time and give some really great tips, and he did it for free. The people here really do help out. Shout out to Conley

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★ 5

Conley showed me all the machines that will be helpful to me and answered all my questions . He was fun to work with !

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★ 5

⭐️⭐️⭐️⭐️⭐️ 5-Star Review – Outstanding Service from Ashley Smallwood at Crunch Fitness

I had an incredible first experience at Crunch Fitness, thanks entirely to Ashley Smallwood. From the moment I walked in, Ashley made me feel genuinely welcomed — even though she was the only staff member on-site and clearly handling a lot on her own.

Despite being extremely busy, she still took the time to walk me through everything Crunch has to offer, answering my questions thoroughly and making sure I got a full understanding of the facility, programs, and culture. Although she couldn't initially leave the front desk to give me a physical tour, she explained everything in detail and kept the experience personal and engaging.

Just before we wrapped up, another employee arrived — and without hesitation, Ashley took the opportunity to give me a proper tour of the site. That extra effort made all the difference.

As someone with a background in management and sales, I can confidently say that Crunch is very lucky to have Ashley. Her professionalism, initiative, and dedication to creating a welcoming environment truly stood out. She didn’t just provide customer service — she delivered an exceptional brand experience.

Thank you, Ashley, for going above and beyond!

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★ 1

They’ll tow your car when you park for the gym BEWARE

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★ 5

Conley was knowledgeable and helpful and fun. He even gave me tips on alleviating my super tight hip flexor.

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★ 1

Need to tell your people to not smoke weed pens in the tanning area totally saw him smoking weed pen

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★ 5

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★ 1

What a joke of a gym. The staff will never take accountability for their mistakes, the management sucks, and the facility is filthy and gross. Canceling my membership and going back to GOLDS! I tried to give crunch fitness a shot, but you can tell it’s ran by a bunch of inexperienced wanna be “fitness professionals”. Honestly I would recommend somewhere like Planet Fitness over Crunch any day. I wouldn’t even waste your $ here. Scam of a buisness

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★ 1

Abby at the San Marcos, Tx Crunch Location is a poor example of a “manager”, and gives crunch fitness a bad name, and is a poor selection for the face representing the company. During my interaction with Abby she mocked me in a childish and immature tone, constantly interrupted me; as well as talked over me, and best of all hung up on me mid call as I was calling to resolve a billing issue. Such a shame to see a well respected company hire someone with such
unprofessionalism and immaturity. I believe it would be wise to look into your staff and how they treat their customers. I believe Abby should be held accountable for her poor problem solving strategies, astonishing behavior, and unprofessional performance as a “Manager”. After this interaction I can’t say that I would recommend this gym to anyone!!!

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★ 5

Conley was a great personal trainer. I haven't had a trainer work me and actually make me sore and a little scared to go back haha. He's one of the best that I have worked with before.

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★ 5

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★ 5

Great place! Lots of services, love the hydromassage. Can be crowded at times but haven’t missed a machine I wanted.
Had trainer, Conley Miller, that was really great. Listened to my issues, taught me targeted exercises to help and made it fun while holding me accountable.

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★ 5

Today I had the pleasure of having Conley R Miller as my fitness trainer. This guy knows his stuff! From proper technique, nutrition with different body types, along with simple everyday habits that will ensure my success and achieve my goals that I have ahead of myself. Conley has a knack for PT that blew my mind and has me looking forward to being in the best shape my body will allow. I could go on and on about Conley, but if you’re looking to get in shape this is your guy! Looking forward to the next training session!

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★ 1

It’s too cold, I know they aren’t gonna change anything , I want to be able to actually break a sweat when I workout. I’m literally shivering in here. L gym. L

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★ 5

Dropped my phone behind a stair master and the manager Christian,
was really quick to help and retrieve it. Highly recommend this gym. It's a good atmosphere and lots of good equipment and the sauna is a + of course

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★ 4

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★ 5

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★ 5

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★ 1

I pay for a membership for my daughter She moved out of state. Before she left, she went in person to cancel. They told her a manager wasn’t there and they couldn’t help her. They told her to go online and cancel. Their app was having problems and she still couldn’t cancel. Now when we call the gym, they tell us we have to go through the app to cancel. We tried to use the app and all it did was extend her membership. This is a month to month commitment we have been trying to cancel since the end of June. I’ll be escalating this to the attorney general for false advertising.

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★ 1

Really disappointing experience at Crunch San Marcos. It was my first time bringing my friend to the gym, trying to put him on the workout, and the trainer completely blew the momentum and morale. I tried to be polite and ask this trainer how many more sets she had on the only rolling bench in the entire gym, even phrasing it carefully so I wouldn’t interrupt her session with her clients. Instead of a simple response, she just looked at me, made a face, and ignored me. I didn’t do anything wrong, and being treated like that felt completely disrespectful.

What made it worse is that right after ignoring me, she actually wiped the bench down, which made me think she was done — so I waited. But then instead of using it for her workout, she just hogged it the rest of the time and used it as a foot rest. I ended up having to give up the incline smith machine I had already waited on, and by that point the energy was gone. My friend and I just left early. Definitely not what I expected from a place that’s supposed to be welcoming.

Yes, I used AI to type out the part above because I would’ve worded it more harsh and ruder just like how she was rude to me and it wouldn’t have been taken serious. Yes that trainer is still a joke in a weirdo

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★ 5

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★ 4

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★ 2

Downgraded my membership only to get charged more than I was supposed to, and when I called about it, they said that there is no record that I downgraded. Thats on yall🫵🏻

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★ 5

my physical trainer was Abby and she was amazing to work with (: if you’re looking for someone who motivates you/ trainer and therapist she is the one !! lol

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★ 5

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★ 1

During leg day get used to doing close width squats for quads since one of the leg extensions is almost always broken and the other is hogged by people for your entire workout. Still not fixed for like a month awesome $35 a month☝🏼

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★ 3

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★ 5

Very clean facility and lots of machines and equipment to choose from.

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★ 2

The gym is nice if you’re able to get in, the main issue is the parking. Terrible!!!!! Can never find a spot , such a small parking lot and on top of that if you park in the parking lots around the shopping center you get towed within 20 minutes and pay $100 plus to get your car .

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★ 3

After trying to cancel my membership for weeks, Abby helped me with everything and apologized for the mess. She’s great

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★ 5

My normal time to come in is usually 8am Monday-Thursday. The AM team is so happy and cheerful so early in the morning and it just gets me amped up to start my day every time.

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★ 3

Cancelled due to lgbt themed classes and not enough space to stretch or work on mobility.

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★ 5

🤟🏿

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★ 5

I've been a member since December, and over the past couple of weeks, I've noticed a wave of new faces—managers, team members, and PT staff. I just wanted to take a moment to say how impressed I am. Everyone I've met has been incredibly kind, welcoming, and professional. Their positive energy has genuinely transformed the atmosphere of the gym.

I don't usually leave reviews, but I felt it was important to let these employees know that their hard work and great attitude are being noticed and appreciated. The momentum and vibe in the gym have improved significantly, and it's thanks to this fantastic team.

Keep up the amazing work!

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★ 1

Paid my over due balance and still could not come in

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★ 1

What I don’t understand is why they are taking 94.00 every week and then for a month then following month was 129.73 a week and then in February 146.54 a week then to 178.00 and they kept telling us that’s how much the gym membership is so yea that’s too much if you go to crunch fitness I hope you have money because it’s expensive..

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★ 4

I had some billing issues with this gym but they have been cleared up. Overall id say the gym is comitted to doing a good job

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★ 4

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★ 5

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★ 5

Instalaciones muy buen cuidadas y limpias

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★ 5

The gym had really gone down hill in the past few months. The locker rooms were filthy, the R&R areas were not kept clean, the paper towel machines were always out, spray bottles were empty & the staff acted like it was a bother to help you. But in the past week there has been a major shift. The locker rooms are clean. The R&R is being wiped down after each guest. The staff is friendly & helpful. There is a couple new faces at the desk & it feels like the whole momentum of the gym has shifted for the better. I enjoy working out here again!

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★ 5

Have been coming here for a couple months always really nice workers, today i dropped one of my airpods in the stair master and (Gabriella, Matt and Audrey) helped me get it, they literally got a screwdriver and opened the machine. What type of place do you know cares that much about someone’s airpod. They went above and beyond, super sweet and understanding and definitely will recommend this place to everyone

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★ 5

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★ 5

Clean facility, plenty of machines and friendly staff, Audrey Springer was very informative and non judgemental.

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★ 5

I have been a member since Crunch San Marcos opened last year. I’ve enjoyed the classes, the staff, and the overall vibe. Recently I made the leap into trying personal training, and I could not be more grateful! I see Coach Laney once a week, and it has changed EVERYTHING for me!

Early last year I suffered a significant knee injury that had me unable to bear any weight on my right leg for a couple weeks, and needed a knee brace for months afterwards. My knee was slowly healing, but I was unsteady, unstable, and constantly worried about hurting myself again. I knew that I needed help in strengthening up not just my knee, but all of my weak areas, as well as correcting the imbalances that came as a result of overcompensating for a past injury. As an obese 51-year-old woman, I had my reservations about what I could actually do, and if there was someone who would understand my specific needs.

Gratefully, Coach Laney was exactly the right fit for me! Not only does Laney have a sweet nature, she is funny, energetic, encouraging, and has a way of honing right in on what needs to be addressed. Coach Laney’s vast experience as a trainer, combined with her deep knowledge of body mechanics and ability to make the complex simple, has given me back my mobility, my confidence, and my life. I have a long way to go in my health journey, but I have no doubt that I am in the best to help me reach my goals!

Yes, personal training is expensive, and I spent a good amount of time saving up to try it in the first place. However, what I’ve saved as a result of training with Coach Laney cannot be ignored: I regained full range of motion in my right knee, something I could not make happen on my own. And despite slipping on some stairs last week, my knee was solid, no re-injury!! Being able to move freely again has impacted every area of my life, and it’s because of my time with Coach Laney.

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★ 4

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★ 1

This place is horrible i been trying to cancel a Personal trainer charge of $240 that i never even started and CANCELLED same day after i found out how expensive it was AFTER i signed the papers once i saw the prices and now they're lying saying i NEVER went back to the gym to cancel it when i did same day .
Haven't even had my membership for a month and they tried charging me 3 times already .
Spoke with a lady and got a email stating the PT was cancelled but yet I'm still trying to get charged because i didn't give a 30 days notice .
Highly don't recommend

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★ 2

Ive had a membership for about 6 months, EVERY TIME I want to work out it is at full capacity which can be very frustrating waiting for machines, I would look for another gym, bc the gym looks big but its very small, and it always smells like sewage for some reason

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★ 5

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★ 5

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★ 2

Demasiado concurrido a cualquier hora, hay mucha gente que deja de usar las maquinas y no se molestan en limpiarlas.

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★ 4

I absolutely loved Crunches classes with the hot yoga, R&R, and Fierce hot yoga. I never felt judged by anyone or any of the staff. The only two complaints that I have is that I recently moved and they don't have a Crunch Gym near me, and I am finding it extremely difficult to cancel my membership. On their app is nothing that provides any help or link to cancel it. Online reviews say that it is basically impossible to cancel. I'm still trying to figure out the whole process. Highly recommend the gym, but they just need more locations, and an easier way to cancel memberships.

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★ 3

Not enough leg equipment in leg extension and curls. Too many people sitting on machines and using their phones

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★ 4

It's a great gym but it's always so busy you can barely find parking and you have to wait for machines.

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★ 4

Love Coach Lu, she’s getting stars! Update: R&R has been much more smooth to get into and employees have been in better moods there. Parking is still impossible.

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★ 5

Updated review. Still love this gym. Still have to pick the right time to go so it's not too busy. Still think it's a great deal..

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★ 5

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★ 2

The gym has some good equipment and I like that it has a sauna and other features that are good. However, the gym is ALWAYS packed! I feel as though I spend more time standing around waiting to use equipment than I do actually working out. And even using mats, I still feel it is too crowded and there is no room to comfortably do routines. The other issue is that I canceled my membership within the first 60 days due to a convenience issue as the gym is too far to drive to for me and not only did they still make me pay the monthly fee, but they are also still charging me the annual fee as well for a total of $87. I feel that is a huge inconvenience, especially when I’m trying to limit the inconveniences I already have going to this gym. They also seem to have some communication issues that I have witnessed amongst the staff on behalf of my friend who also cancelled her membership. She signed up for one of their programs for a chance to win prizes and paid the fee of $99. They never emailed her the times or dates to show up for weigh ins, gave her the wrong times to do the weigh ins, and when she showed up to do it, they told her that she passed the deadline to weigh in and initially did not want to refund her for their mistakes. And after agreeing to process her refund, it was still a hassle for her to get the refund because they kept saying it processed however it was not actually refunded and took almost two weeks and several times checking in with different managers and staff members before finally receiving it. It was nice to try out but I don’t think I would ever sign back up with this gym.

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★ 1

This place is so over crowded all of the time I don’t remember what a dumbbell feels like. They have to many members and not enough room or parking. My wife and I literally can not go during the week. We have to plan special trips when all the kids are either in school which isn’t really anything or in the middle of the day on a weekend. god forbid you go when the daycare is open, good luck with anything at that point. I think I’ll go back to THRC, they charge way more and canceled me on accident but at least I can actually workout when I want/ can unlike crunch where there is a line to even just use the bathroom or even find a parking spot that won’t get you a ticket when all you are trying to do is improve your life.

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★ 1

The gym has a variety of equipment and every time I go it’s packed. Which doesn’t bother me. What does bother me is when I park in an area that does not have NO PARKING signs and I come out and have a $100 saying I was parked in lane of traffic. I was parked next to the curb facing the correct way with traffic just like you would in your own neighborhood.

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★ 5

I was there for a one day pass and everything went smoothly. No pressure. Alec at the front desk was super cool. Will definitely return when l visit my daughter at the college.

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★ 1

If you wanna go to a gym, that’s really bad with management and doesn’t respond to you. This is the place to be. Luis will not contact you at all and follow up is very poor at this location. I don’t recommend going here at all. You’d be better off spending your money a few miles down the road at LA fitness.

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★ 4

Gym is great but parking most times is not so great. I know gyms can have busy times but parking can be insane at this place. Give yourself time and be prepared for a walk before your workout.

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★ 5

Clean facility, friendly staff and welcoming environment

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★ 5

El mejor lugar que he conocido

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★ 5

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★ 1

A woman Don't show me the gimnacio because she wants me email

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★ 5

New. Very clean. Very friendly staff. Somewhat minor observations: 1) sauna was closed for almost 2 hours one Saturday for cleaning during peak hours. The sauna is VERY small compared to other locations. It definitely should not take 2 hours to clean; if it does, peak hours would certainly not be the best time to do that. I’m not sure why it took 2 hours to clean. 2) The cleaning person sprayed cleaner on the inside of the sauna door while we were sitting inside.
Minor observations. Very clean. Will definitely return. Truckers can drop at the TA New Braunfels and bobtail. There is a Target, Academy, Club Pilates and lots of great shopping & restaurants in the area as a whole. I would NOT recommend bobtail overnight parking here. I believe the location is 24/7 but, double check.

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★ 5

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★ 5

A bit young for the average crowd thus a very much Gen Z and Millennials place.

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★ 5

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★ 2

You HAVE to be in person to Cancel. They let you pay and sign up online no problem. But they make you come in and wait in line to cancel the membership. It doesn’t need to be that hard. And they make sure they have 30 days to cancel minimum. They want as much money from you as possible. It doesn’t need to be like that..

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★ 5

Love working out at the gym and they have such a friendly staff. Edward answer some questions for me and helped me upgrade my membership.

PSA the app shows you how busy the gym is.
Also the people who didn’t know about the annual fee aren’t listening. They tell you that AND you have to sign so many times saying you understand the policy and consenting.

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★ 1

Dirty facilities, the machines have not been working for weeks and they don't seem to care, terrible service, lack of parking spaces. Horrible, excessive charges, look for another option.

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★ 5

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★ 1

Awful service and poor communication. I’d rate this place with no stars if I could. You’re better off paying a little more and going somewhere else.

I cancelled my membership in person before leaving San Marcos and was still being charged and after calling multiple times I finally got one of the guys to cancel it. 3 months go by and now I’m getting emails from them saying I still owe a balance when the membership was never used and cancelled on time before moving states. I wouldn’t recommend this place to anyone.

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★ 5

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★ 2

Love Coach Laney! Unfortunately, they perpetually broadcast Fox news.

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★ 5

Love Crunch. I drive from Kyle to this location just to take Katherine’s Zumba class. She is an Amazing instructor. She guides you through each step and hypes you up the whole time. I do like how the women’s locker room is laid out at this location vs the Kyle one. Other than that is similar maybe even a little less busy. Always a machine available. Highly recommend.

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★ 1

The location and amenities are perfect but the facility is very dirty and has a strange odor. It is always packed with students and you can almost always guarantee that you will have to wait for a machine. I decided to cancel my membership on the 6th of January, the day I was charged for the next month (expecting I would not be charged again). On February 10th, I was charged the base fee and a late fee amounting to $27 (I still am not sure why it was late with funds in my account). Nonetheless, I spoke with the manager to resolve this issue but they were not eager to help. I was informed of the 30 day cancellation policy. The charge for February was far after the 30 days was over but they still refused to refund my last month. If you’re looking for a professionally run gym and local business I recommend THRC right down the road. I will NEVER join a corporate gym again. They will take your money and not think twice. Disappointing.

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★ 5

Had a mix up when upgrading my membership from base to peak in Kyle, and Melinda in San Marcos helped get the situation under control. She was super helpful and sweet! Thanks again!

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★ 5

Full sometimes but big enough to find something

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★ 1

Nothing wrong with this specific Crunch Fitness. Employees are all nice people but Crunch policies need to change. I had a membership and changed it to a lower level membership a couple months later and was charged $32 for that change. Fair enough but I was charged another annual fee $51.44 on top of that. Pretty outrageous if you ask me.

Spoke with management and the annual fee for each plan change is accurate.

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★ 3

Although the gym has great equipment the crowd who stand around to look in the mirror are a waste of space! Also why do the clean the sauna in the middle of the day when people are trying to use it? It’s a 24/7 gym do it during non peak hours. Today was the third time that they are cleaning it mid morning while people are waiting to use it this gym since opening has had poor management in my opinion.

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★ 5

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★ 5

This location has employees with exceptional customer service skills! I tried to cancel my membership through a different location for weeks and nobody ever answered the phone or called me back. I called Sna Marcos this morning and I was able to speak to Emily at the front desk on the first time I called and get my account taken care of immediately by David before the end of the business day. 5 stars for great customer service!

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★ 1

I am extremely disappointed with my experience at Crunch Fitness due to their inconsistent policies and misleading sales practices and mistreatment I received today I will cancel my membership I brought a guest I was extremely embarrassed of there act. They said there is no such thing of a free day pass even though it’s in the San Marcos website they said it’s not valid and made us pay 15 . Don’t go website and get day pass they have false advertisement on there website.

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★ 5

I loved it

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★ 2

Poor planning on the parking lot. Good way to lose business

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★ 5

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★ 5

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★ 1

⭐ 1/5 - Misleading Membership Information and Poor Communication

I am extremely disappointed with my experience at Crunch Fitness due to their inconsistent policies and misleading sales practices. During both my initial sales call and a subsequent personal training session, I was explicitly assured that my 10-year-old son could use the gym equipment as long as he remained under my supervision. This was a key factor in my decision to purchase a membership.

The reality proved to be completely different. When I brought my son to work out with me for the first time - something he was genuinely excited about - we were turned away and told he was too young to be on the gym floor. Instead, we were directed to "Kids Crunch," a childcare area primarily designed for toddlers and young children. As my son pointed out, he would be one of the oldest children there, making it an inappropriate space for a 10-year-old who was interested in actual fitness training.

What makes this situation particularly frustrating is that I have witnessed multiple instances of children who appeared younger than my son using the equipment with their adult supervisors. This inconsistent enforcement of policies only adds to the frustration of being misled during the sales process.

Major Issues:
- False information provided during sales calls
- Contradictory information from personal trainer
- Inconsistent enforcement of age policies
- Inappropriate alternative solutions (Kids Crunch being unsuitable for older children)
- Lack of clear communication about actual policies

I cannot recommend Crunch Fitness to families looking to exercise together. The company needs to:
1. Provide accurate information during sales calls
2. Train their staff to consistently communicate and enforce policies
3. Create appropriate programs for older children who are interested in fitness
4. Be transparent about age restrictions before selling memberships

If you're a parent looking to exercise with your children, I strongly suggest finding a more family-friendly gym that is honest about their policies and actually delivers on their promises.

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★ 1

They make canceling very difficult and have tons of hidden fees, do not give this money hungry company your money, theres better gyms around san marcos

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★ 5

I came in with a lot of questions. Luis at the front desk helped me. He was extremely nice and patient and answered all my questions. Shout out to him. Just went for the first day today and it was awesome. The app also tells you how busy it is so you don’t have to worry like Gold’s gym always being busy and understaffed. Awesome gym!!!!

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★ 5

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★ 5

I've been going since they opened at the end of July. Staff is always friendly & keep to themselves, always busy, making sure everything is clean and spray bottles full. I've gone at peak times and never had an issue parking, just had to walk some. 5 months going 4 times/week and I have no complaints.

Thanks San Marcos Crunch! You guys are awesome!

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★ 5

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★ 1

Worse than planet fitness when it comes to canceling. We moved and were intending on transitioning to the killeen location, but decided to cancel. San Marcos was my "home gym" according to the app and Killeen. Then San Marcos called and stated my home gym is killeen. A lot of back and forth and no one wants to cancel a membership that isn't being used. Then to actually email about a past due balance and payment declining. No shit. I'm not paying for something I'm not using and that yall won't let me cancel.

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★ 1

They will “mommy you” or treat you like a child.
I am aware I signed documents stating I am an adult and responsible for my own actions health and safety. This gym is only for 18+

Asking is appreciated but demanding is disrespectful.

I have been going to the gym for several months and I have been singled out by one woman at the desk. I request to speak with a supervisor. And Luis spoke with me. He is aware not all the employees require their patrons to show glassware for tanning. I have only had ONE employee make a demand of me over several months.

Because I am a mother of two with a large diaper bag, I did ask to use the office to remove items out of my bag to comply with Luis’s demands. But he stated that I could not.

I would think they would care about keeping ther patrons.

If you don’t wish to be singled out or treated like a child. I would not use this gym.

Source: Google

★ 5

Great customer service from Iris hispanic gentleman with the beard at the front desk.Very knowledgeable in pricing and was upfront about fees.Very personable good vibes overall. Will come back Tommorow to start my new membership.🫡🤠

Source: Google

★ 1

Cons;
*12 months contract.
* 2 months penalty if cancel early plus enroll and annual pay
*Biometric recognition eyes and face
* certified letter to cancel/ cancel at location
*late payment charge and penalty. Debt is sent to collection agency if not settled.
Poor overall reviews and ratings. Most complaints are about over charged accounts and cancelation issues.
*IDK why they require 2 forms of payment.
* squat rack weights are bulky cheap
*decline and incline bench hooks are unsafe. You can hit em in the way up and hurt yourself.

Pros:
Brand new facility and equipments
Tony Hartl founder dba undefeated tribe LLC
*Dumbells and benches are v-good
*Staffs are great and Personal trainers are available

PS: updated to 4 stars 10/31/24
Why not 5? Cheap Iso machines and benches. If you spend millions why not equip it with top brands.

12/2/24
DJ the mngr canceled my membership for using 8 lbs dumbell to warm up from the designated HIIT barricaded area. No one ever used those weights during and after HIIT. Paid em off for a year but haven't received my refund. Few of my friends are fed up and canceled membership too.

Source: Google

★ 3

Awesome equipment and a good price BUT my god, why keep it so cold? We wanna sweat! 😓

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★ 5

Great gym

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★ 4

Great selection of equipment, most of the staff is friendly but although signs are posted EVERYWHERE lots of people don’t sanitize after uses and if you don’t clean the machine before using it be prepared to get soaked in other people’s sweat (not exaggerating) 😬

Source: Google

★ 5

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★ 3

I live in Kyle waiting for the one here to open. This gym is new but it’s near the El Milagro factory which makes the whole area smell bad. It even smells bad in the gym I don’t know how anyone can work out there. I’d rather drive to the South Austin location to work out this is ridiculous.

Source: Google

★ 5

Mike was super helpful with questions I had. Price vs amenities is good too

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★ 5

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★ 1

Smells like pee pee and poo poo

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★ 2

It’s hard to work out at this place when it smells like sewage . Being to close to the tortilla factory is what makes this place smell. Will this ever be fixed?

Source: Google

★ 1

Luis was very rude when I cancelled my membership. Also they make you pay 30 days past your cancellation. Very messed up. Do not get a membership here go to Planet Fitness where they don’t make you give notice like it’s an apartment lease. To workout here for three months and cancel on month four i payed over $200. they charge you tons of fees to cancel.

Source: Google

★ 5

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★ 5

Very nice and welcoming location! I was very impressed with everything. Definitely worth going.

Source: Google

★ 1

Been going here for 2 months. I was asked to leave because this "no judgement" gym had numerous complaints about my attire from judgmental members. I don't judge others; I simply go in, do my workout, and leave. Even the manager was a bit judgy about this.

Source: Google

★ 5

I’ve been a member of Crunch Fitness for a few months now, and I have to say, I’m thoroughly impressed with what this gym has to offer. The facilities are top-notch, always clean and well-maintained. The variety of equipment available caters to all fitness levels, whether you’re into weightlifting, cardio, or functional training.

One of the standout features is the friendly and professional staff. From the trainers to the front desk personnel, everyone is welcoming and knowledgeable, always ready to offer guidance or answer any questions.

Special shoutout to Coach Krystle, the group fitness instructor, and Rob, my personal trainer. Krystle’s classes are always fun and challenging, pushing me to my limits while keeping the energy high and motivation up. Rob has been instrumental in my personal training journey, guiding me with customized workouts and strategies that have led to great results. Their expertise and encouragement have made a significant impact on my fitness journey.

Additionally, a big thanks to Desiree for matching me with Rob. Her keen insight and understanding of what I needed in a trainer have been crucial in setting me on the right path.

Crunch Fitness also does a great job of fostering a sense of community. The gym never feels intimidating, and it’s easy to connect with fellow members. The overall vibe is positive and encouraging, making working out here a pleasure.

Whether you’re a fitness newbie or a seasoned gym-goer, Crunch Fitness has something to offer. Highly recommend!

Source: Google

★ 1

money hungry people!!! So many hidden fees & charges for NOTHING! DO NOT START A MEMBERSHIP HERE!!! check the reviews ! Not to mention annoying spam calls every single day if you miss a payment! Planet fitness doesn’t do that which is a big red flag that they are just money hungry… I have atleast 50 missed calls from them in the past week!

Source: Google

★ 5

Instructor Kaisley from Fierce Hot Yoga Is amazing!! Had a blast in her class

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★ 5

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★ 1

Front desk didn't make me feel welcome.

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★ 5

Crunch Fitness has outstanding facilities and really great fitness trainers!

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★ 5

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★ 5

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★ 1

Way too many technicalities for a gym membership. Definitely not commitment free. Will harass you til no end will charge u $30 to close your account. The gym it self would great if they weren’t money hungry. I’ve given written notice and was told they would stop payment. still receive calls every day. I was told I could downgrade if i didn’t use the other services then they tried to charge me $30 for that. I do not wish to communicate with them after being lied to on several occasions already.beware of this scam

Source: Google

★ 5

Great Gym!

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★ 4

Always clean, friendly staff, and open 24/7. I always have a great workout. The only problem for me is the lack of classes that match with my schedule, and how fast the classes fill up.

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★ 5

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★ 5

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★ 5

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★ 1

After paying $119 to pay off my bill they continue to take out hundreds of dollars out of my account even though I went in person and paid off my account. Do not go here unless you wanna pay and ungodly amount of fees and unnecessary transaction taken out of your account at random. If I could I would give a 0/10.

Source: Google

★ 5

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★ 5

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★ 1

I tried to sign up when it first opened. Entered my card info thought I wud try it out...but then it asked for my bank info to "finish"..I just stopped. I never went, I received emails asking for my bank info to finish registration, that it was "required"...I was charged 80.00 so far..I have never stepped foot in crunch 1 time. And now they want me to go in person to cancel. That will be the first time I've ever been, to cancel. Try San Marcos Athletic Club..no bs. Stay away from Crunch, it's a scam. Calling the BBB...

Source: Google

★ 4

Awesome equipment for sure, could do a better job keeping soap stocked in the bathroom

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★ 5

Gains captial!! Amazing gym with an amazing staff could use more restroom stalls.

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★ 5

Amazing staff! They always make me feel welcome :)
equipment is always very clean, overall a great gym.
The redlight therapy is also amazing

Source: Google

★ 5

Source: Google

★ 1

I really wish I had never signed up for this gym. Just like all the other horror stories you've heard regarding contracts and hidden fees. I read everything carefully and they still managed to find a way to screw me out of my money. This was my first time signing up for a gym and frankly it served as proof for why I should never sign up for another. I apologize to any employees I talked to trying to deal with this. I tried to stay calm, but it's hard when greedy companies only want your money without caring about you at all. Not surprising to see other people having issues too. Also, canceling in person is outdated and stupid and gyms only do it to screw you out of money.

Source: Google

★ 1

I attempted to cancel online before yearly charge, but it said a sales representative would contact me. They never did I went into the gym and asked to cancel and they still made me pay the fee even though I had attempted to cancel before hand. The establishment is nice but all the weightlifting equipment is cheap quality. The manager is condescending for no reason, you work at Crunch kid, get over yourself. This gym is no better than a Planet Fitness. I’ll stick with my Gold’s and American Fitness membership. If you live in SM I recommend giving SMAC the opportunity to gain you as a customer.

Source: Google

★ 5

Overnight staff is amazing. J.P is always helpful and very knowledgeable! I usually work out between 11pm-2am and this place is very good for night owls. Has everything I need and honestly love the price. Highly recommend.

Source: Google

★ 5

Early bird gets the worm! After joining, I went a few days at different times to test out the crowd...and realized I'M A 4AM WKOUT PERSON! (Still) Definitely gets crowded during week between 3pm-8pm. I like getting a workout in early so my day goes smoothly. I like the setup and variety of equipment. Just wish my fellow gym mates would remember to always wipe down equipment and be kind. Ask if you're not sure if something is being used. Just small favors. Thank you, CRUNCH, for being open 24 hours!

Source: Google

★ 5

Source: Google

★ 1

Way too crowded round the clock. The only time you'll get a decent workout in without having to do alternative exercises to the ones you've planned is very late at night or early in the morning. During peak hours you can't even park in the parking lot. Many choose to park in the fire lane, in the Specs or Cheddars parking lot, or in the actual street. It's not this facilities fault per say but something to keep in mind when signing up until the Kyle location is open. Aside from that the staff seems friendly, the equipment is brand new, and its worth the money if you can afford to go late at night or early in the morning when the gym isn't packed to the brim. Edit: The gym is packed round the clock and there isn't a not packed time to go. Just way to many memberships sold and not nearly a large enough facility.

Source: Google

★ 1

Last week my debit card was hacked so it had to be closed. As soon as we got it I went on the app and made the monthly payment. We headed to the San Marcos location where the young Asst. General Manager Luis stopped us at the front and told us the payment was pending and to come back in a couple days because we cannot come in. I was shocked. I told him obviously we made a payment and he said yah but that does not matter. I got angry and walked off. My wife with the level head then tried to explain customer service to the young man and he just smiled at her. She finally told him that people can go elsewhere and he told her yah you should do that. If you live in the Kyle/ San Marcos area its worth the drive to Golds. They never treated us like we didn't matter. I managed fitness centers the biggest part of my adult life, I would never have one of my managers talk to members like that. Especially smiling while telling someone to go somewhere else.

Source: Google

★ 5

Source: Google

★ 3

Now, I really do love this place.
However, Kids Crunch did address that my 2 yr old (almost 3) daughter needs to learn how to share & learn to listen when she is told no. So we took a break where I tried to reach her things. We came back & I sensed a bit of dread that we were there. So I decided to make my work out only an hour. There was an incident where she did charge at a younger child & took his toy. In the process she hurt him. I witnessed it because it happened when I came to pick her up. I made her apologize, give back the toy & we left. Later that afternoon I got a call telling me she was suspended for a week.
I understand that she was aggressive. That is not okay. However, this is all normal behavior in a toddler?
I was not aware that this is let the kids play around with toys and watch TV while they're being supervised. I thought maybe the people watching them would be a bit more interactive? Maybe some activities?

Source: Google

★ 5

So much to offer to the customers! I love it! Childcare center is very clean and spacious!

Source: Google

★ 3

I love the gym, however I don't recommend the daycare. The staff is always on their phones not tending to the kids as they should there is one in particular who is rude to the kids and parents and acts like she doesn't want to be there. Crunch is a great gym their daycare not so much. Anyhow, I did mention it to one of the managers nothing was done. I've seen a lot of people post about how horrible the childcare at Crunch is. Unfortunately, I did have to cancel my membership due to this.

Source: Google

★ 1

If you want low spray bottles, constantly wet bathroom floors, and no paper towels, this is is the place to be! With bad customer service and slow replies from management.

Let’s not forget the stuck up attitudes of the front desk people (every last one). Where are the manners and common sense? Not here.

Source: Google

★ 3

There was definitely a need for it in San Marcos, but it's always so crowded and they only have one abs machine.

Source: Google

★ 4

The gym is very nice if you're able to go anytime before 4 pm. If you work normal hours and are unable to go during non-peak hours, good luck finding parking and good luck getting to actually use any equipment you want to use. But, I digress, should be expected by a gym with a $10/month membership option.

Raised my review to 4 stars because the staff is exceptionally friendly, and I do enjoy the gym when I'm actually able to get a workout in.

Source: Google

★ 5

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★ 4

Great gym. Staff is great but folks working out have no gym etiquette. Get on and get off as soon as possible to allow others to use equipment and dont be on your phone or save machines. your not the only trying to workout.

Source: Google

★ 5

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★ 3

Nice new gym and friendly staff. But MASSIVELY overcrowded. They’re marking was so good. I guess that they sold way too many memberships for the amount of equipment, parking spots, and even bathroom stalls. Hopefully they realize the demand and build another Jim soon.

Source: Google

★ 5

It's a nice gym a little busy

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★ 4

Great gym and equipment. 4 stars because Crunch-O-Meter is inaccurate. Says moderate when there is no parking available and a wait time for equipment.

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★ 5

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★ 5

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★ 5

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★ 5

It was welcoming I enjoyed it I'm definitely gonna get a membership

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★ 5

Marena was very helpful

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★ 5

Lots of free weights plus

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★ 5

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★ 5

I am so glad this location finally opened. It took them awhile to finally open and finally get their certificate of occupancy. I had been going to the south Austin location. This one is much closer to my house. As I walked in I was greeted by the staff. One of the guys. was studying Exercise science was a wealth of knowledge as we spoke about diet and my exercise routine. I went up to the 2nd floor to use the exercise bike to get my cardio in. It took a little getting used to their layout of machines and free weights. Even working out when I did, I was able to get in, work out and get out without having to fight folks for machines like many do at some of the other big name gyms.

The staff here is amazing and very friendly. I am thankful to have a Crunch closer to my house and look forward to the Kyle location opening soon.

Source: Google

★ 3

the front desk staff is super friendly. Facility is clean but the employees at crunch kids look like they hate their jobs.

Source: Google

★ 2

Place is very New and Clean but it only has been open for less than a week and Men’s Sauna already broke down..

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★ 5

I've been once so far and I'm glad I am one of the founding members. It is worth the price and is huge. My workout was amazing and I look forward to my next one tonight. People are polite, employees are helpful and there were empty machines to use...perfect.

Source: Google

★ 5

whoever designs these crunch gyms deserves an award , very spacious and has all the machines you want with extra space in between , this location might be better then the south austin location !

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★ 5

My boyfriend lost his phone and David helped us look for it for close to 30 minutes. He was opening up the stair master and looking through the trash. Definitely meant a lot to us that he put in that much effort to help us!

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★ 5

This gym has more equipment than anytime fitness, I use the volt app, so this is perfect for everything.

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★ 5

This Gym is amazing! There is so much gym equipment and it is huge! Had a hard workout and got to relax with a nice message chair after. I am looking forward to trying to achieve my body goals here.

Source: Google

★ 5

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★ 5

Super helpful staff helped me resolve an issue I had. The manager Louise in particular made it painless for me. Could not more highly recommend this gym!

Source: Google

★ 5

Huge crunch fan and all crunches are way better than Golds. Excited for the opening on 7/31 and to be able to have a gym in town when I’m visiting for work.

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★ 3

When is this location going to open

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★ 5

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★ 3

They are still under construction. It seems they are behind schedule.

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★ 5

Happy to be one of the first members. The affordability and convenience of planet fitness with the amenities of golds gym. That’s a winning combo

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★ 5

Solo doy 5⭐️porque Semira genial y aparte tendrá guardería para niño 👦🏻 👧🏻 eso es genial 😀

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★ 5

Hola! Cuando será la apertura?

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★ 5

Quiero obtener mi membresía en este gimnasio

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★ 5

Only giving 5 stars because I know it will be nice once it opens. March 2024 and still under construction.

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★ 5

Looking forward to the opening and joining! Our son belonged to Crunch in San Angelo- it was affordable and had everything he needed.

Source: Google

★ 5

This gym is not built yet as of 8/2023. Coming soon signs. Drove 30 min from hotel to get a workout in.

Source: Google