★ 1

Location is closed permanently

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★ 1

Hey guys we’re closing this location but at least you can drive 20 minutes to the new one right? You wanna cancel your membership? Too bad we’re gonna charge you for the rest of the year.

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★ 1

Permanently closed, so don’t book a hotel nearby thinking you can go there.

Source: Google

★ 1

If I could give zero stars, I would. The Crunch Fitness Sugar Land location near my house was suddenly closed, and instead of offering a fair solution, they pushed my membership to a location 15 miles further away. That’s completely unreasonable – I signed up for a nearby gym, not one that requires a half-hour drive each way.

When I went to cancel, thinking that would be the end of it, Crunch still forced me to pay the annual fee for next year. How is that even possible when the location I joined is gone? Their excuse? I should have canceled 30 days before the billing date. But here’s the catch: they only announced the closure 20 days before shutting down. So even if I wanted to cancel in time, it was literally impossible.

It’s a shady, money-grabbing policy that punishes customers for things completely out of their control. Instead of doing the right thing and waiving the fee, Crunch hides behind “policy” and squeezes out more money.

Do yourself a favor: avoid Crunch Fitness at all costs. They don’t care about customers, only about locking you into fees you can’t escape. Worst gym experience I’ve ever had.

Source: Google

★ 5

Angel at the front desk is amazing! He's knowledgeable, helpful and always has a smile.

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★ 1

Throughout my time here various pieces of equipment including women’s sauna and water station have been broken/out of service for up to multiple months without any visible attempts to repair them. Personal trainers basically harass you to pay for their services despite saying no multiple times. Lastly, we received 14 day notice that the gym will be closing down and membership will be automatically transferred to a different location almost 10 miles away. When I called to say I don’t want to transfer my membership they said it’s automatically decided by higher ups and that I will still get charged for first month at the new location because they need a 30 day notice, despite the fact that they only gave us a 14 day notice… additionally would not allow me to cancel my membership over the phone and said I have to come in person. Whole gym and company seems to be run and managed by scammers. Front desk and cleaning staff are cool though, they’re just following orders.

Source: Google

★ 1

They will scam you, DO NOT COME HERE.
I went there for a daily pass and assistant manager offered me a deal where I put $1 down and pay for the monthly membership free of contract. Sounded great, until I was still getting charged. I had to email the manager about my situation, and telling them that their assistant manager would not put me in a contract, and i would not get charged the yearly fee. No response from them as they are about to close.

I will definitely be disputing that charge because thats outrageous!!

Im glad they are closing

Source: Google

★ 5

For the past 3 yrs. Or so, this gym was good to me. But unfortunately, due to the news of this location was closing. I had to cancel my membership. The staff was great, the location was the closest. But since it's location is closing. I had no choice. Wouldn't want to drive much much further to the next one. I give all my best to all the staff to where ever they may go.

Source: Google

★ 3

Unfortuneately this is a regular occurance here, especially on the weekeneds. I thought maybe after 4 months of coming here something would change. Either the trash cans are overflowing, or completely out of wipes. I feel like cleanliness is a bare minimum when paying for a gym membership. Also, there have a few pieces of equipment that have been broken for months and havent been repaired (i.e. tricep pushdown machine and standing calf raise

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★ 1

Membership is a scam, they charge you extra without telling you and always makeup random excuses on why.

On top of that the gym is extremely under maintained. With their equipment is all Falling apart

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★ 5

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★ 1

Aún después de cancelar la membresía te siguen cobrando y te mandan a collection. , si llamas no te ayudan porque todo tiene que ser con el gerente que nunca está !

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★ 1

The gym was gross especially the bathrooms and the machines were old and broken.

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★ 1

The room inside the gym where classes are held is disgusting . The roof has a pile of dead flies , the flies fall all over the floor and one fell on my friends head in the middle of working out , a maggot was also on the floor crawling yesterday ! It’s so nasty it’s been like that for two weeks now possibly longer

Source: Google

★ 5

This gym and its management are excellent. I needed to transfer locations, and the process was handled quickly and smoothly by the management team. They were extremely helpful and made the experience stress-free. The environment here is welcoming, the staff are outstanding, and I truly recommend Crunch Fitness to anyone looking for a great place to work out.

Source: Google

★ 5

LOVE crunch love Alex very motivational person feels like home

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★ 5

Crunch is the perfect gym for me, it has everything I need and all the machines are high quality. The staff is very helpful as well in specific, Isaac and Alex are very friendly and people I can go to in need of a question.

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★ 5

Alex is a cool guy, tap in with him

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★ 1

After seeing the reviews, I only wish I had read them sooner. This gym is the epitome of a scam!
The manager refuses to come to the phone and communicates through Nick who will only hang up on you.
The funny thing is I've been a member since May 2025 and never actually visited this gym in person but being scolded with unprofessionalism was insane!
I would absolutely recommend checking out other gyms before joining this month to month. Like others I was on the Peak plan but unable to make any changes via the app or etc.

Source: Google

★ 1

Went to the gym yesterday and the amount of bugs was crazy, so disgusting

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★ 1

I’ve been here for a year and attempted to cancel my membership and was met with unprofessional behavior from the manager (Man With Mustache) who laughed in my face during the conversation. This lack of respect and courtesy from management was disappointing and reflects poorly on the gym’s customer service. There are plenty of better gyms out there that treat people with basic respect. Manager needs to be FIRED!

Source: Google

★ 5

Hella chill workers especially Alex damn near like a friend and good machines never packed come here

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★ 1

Usually not one to write bad reviews but I hope this leads to some improvement. I walked into the back room area that classes are usually held in, and there were flies everywhere. I’m talking about dead and alive flies on the floor, some flying around. Very unclean and disgusting, couldn’t even do my workout in that room

Source: Google

★ 1

Pulled up today to use my guest pass (last day it was valid) after coming in Wednesday with no problem. Soon as I walked in, staff member Angel (said he’s the manager) spoke to me in an unprofessional tone. Then he says I can’t use the pass because I came in back in 2022, even though I just used it two days ago. Made no sense.

Source: Google

★ 1

Please listen to these reviews!!!
This location is HORRIBLE..
signed up for a 7-day pass to try it out by the third day they said the pass was done with even after showing them the email with the date and time of receiving the pass .. the kept saying “the system says ..” like that’s our fault .. mind you it’s the same person who sat and watched us sign up for the 7 day pass our first day there! Completely frustrating instead of trying to find a common ground or solution when computer/technology can be wrong .. they rather lose customers but no worries a new location is opening and we will hopefully run into better equipment and BETTER MANAGEMENT! :)

Source: Google

★ 5

I love this gym so much. It’s super clean and the Vibe is really nice. However, I am not sure tonight what it was, but the network connection sucked. None of my apps could get connected. It wasn’t my phone or my service because as soon as I was outside crunch everything worked perfectly. Probably not something in the management’s control but this was like the third time that happened. Anyways like I said the gym is very nice and I love coming here.

Source: Google

★ 1

just moved here and wanting to start a membership for 3 of us. the guy at the front wouldnt let our brother come with us to do a day pass with us because he didn’t call and schedule it before 7 when we showed up at 7:05. he was stern, saying me and my bf can go without him and leave him behind? on them for losing money but thats just weird. weird customer service lol i think his name was angel

Source: Google

★ 1

Restrooms are gross most of the time, staff is rude, mostly unhelpful except for 2 that I’ve been welcomed by.

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★ 1

Tall white manager and angel are very rude managers.

stay away from this location treated me and my sister horrible

Love crunch but this location is horrible hints*why a lot of people left .

Source: Google

★ 1

One the managers he is tall with brownish hair he Disrespected my friend and I was her guest
He seemed judgmental as well

He need to be fired the way he treats people is crazy and when it was time for gym to close the way he tells people they are closed……“ he mite as well just say get out”

He is horrible whoever made him a manager made a mistake terrible acting human.

I saw how he treated her !!!!!!

That’s why you should always treat people rite someone is always watching.

I should report this guy.

But he ain’t gone to last no way not with a character like that.

Source: Google

★ 1

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★ 5

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★ 5

Love Crunch in Sugar Land! The guys at the front are always helpful and welcoming. Equipment is clean and so are the bathrooms which is important to me. The early morning hours are so slow I can always work out in peace. And the water massage chairs…. Life changing! Not just a gym for the bros, this momma is always happy there!

Source: Google

★ 1

Came to crunch sugar land because I was in the area. My home crunch is in Cypress. Got to the gym at 8 and at 8:25 we left to the EOS gym down the street because no one had arrived to open the crunch gym. Heard things from the other patrons waiting in the parking lot with us about the management and the staff that don’t seem to care about their job. Will definitely not be back to this particular crunch location.

Source: Google

★ 1

Terrible Gym! Make sure you cancel 30 days in advance or they’ll add on another $40-50 in dues! Would NEVER join this gym again!

Source: Google

★ 1

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★ 1

Bad costumer service, angel is rude and unhelpful

Source: Google

★ 1

I would NOT recommend this location and give negative stars if I could for anyone looking to sign up for a gym membership or even visit as a guest. My friend and I came in around 7:30pm after the evening rush for a quick workout. She has a Signature Club Membership (over 4X the cost of a regular franchise crunch fitness membership) and was told she cannot bring a guest even though a regular membership does allow for it. Nevertheless, we said we understood and simply asked if I could go ahead and obtain a guest pass for the day. They told us since we already walked into the building, I was no longer a guest and could not obtain a guest pass and had to pay $10 for entry. I recently moved to the area and was genuinely interested in trying the gym to become a member.

I’ve NEVER encountered any gym while living throughout Texas that has turned away a potential new member by telling them once they walk through the front door that they are no longer eligible to get a guest pass or gym trial. I will add their online page offers a 7-day trial without any stipulations about revoking access AFTER simply walking through the front door. This is a franchise location and clearly run by an incompetent franchisee and poorly trained staff. STEER CLEAR of Crunch Fitness Sugar Land for your own sanity.

Source: Google

★ 1

7/8/25 10 pm worst customer service. I am travelling and paid the $10 one-time fee since he said that after 7:00 p.m. you can't get a free pass. After paying, their credit card machine that approved on my side, but on his side, evidently the receipt that usually pops up did not come up. So, I immediately showed him my bank account, and you can see the crunch debit from that exact moment but he still insisted that it was not approved even though it was obvious that his computer was just glitching. So then I said look I'm going to be just 10 minutes for that $10 and he called the police on me. N they don't even appear to have an inner thigh machine what are some of the equipment that other crunch fitnesses have. Terrible management. Jesus says blessed are the merciful for they will be shown mercy and how you treat people here on Earth is how you treat Jesus (parable of the sheep and goats), so that customer service guy and the manager better repent because a woman of God who explained she has been traveling begged for Mercy even after paying and they refused. Don't you tell me you've never needed something real quick.! Many of us need gyms not only for health and fitness but also for physical therapy and stress relief. You saw my bank debit. Do what is right! God bless you.

Source: Google

★ 1

Between December 2024 and April 2025, I was charged for both BASE and PEAK RESULTS memberships, despite having requested a correction in person and over the phone. After months of follow-up, including multiple emails and in-person visits, I was promised a refund of $91.15 by John Carpenter, the General Manager. Despite his assurances, the refund was never processed.

What’s more troubling than the unresolved refund, however, was the dismissive and evasive way management handled the situation. My emails to both John and the assistant manager, Angel, went unanswered. When I attempted to meet with John in person, he refused to speak with me, even after I waited over half an hour by the front desk. When I tried to escalate the issue to his district manager, I was stonewalled and not given any contact information; I ultimately had to track down a number myself, but received no return call or resolution.

After repeated attempts to resolve the issue through every available channel, I canceled my membership and joined another gym. I do not expect to receive the refund at this point, but I do want to caution prospective members about this club’s lack of professionalism and accountability, particularly when it comes to billing disputes and basic customer service.

There are plenty of other gyms in the area that value transparency and treat their members with respect. I regret that my experience with Crunch did not meet even the minimum standard of customer care.

Source: Google

★ 5

In town for an appointment, dropped by and loved the cleanliness and vibe.

Source: Google

★ 3

This gym is very welcoming that I feel a good energy everytime I come here. The staff members and trainers are very kind and helpful. The only downside about this crunch fitness location is that it’s kinda limited in weight machines and it has big enough space to add just a few more variety weight machines especially for glutes, abdominal and a few of upper body. Many people come asking for certain other weight machines, sometimes if gets to busy and this gym needs a variation of a little bit more weight machines and 2nd not enough group fitness classes like the other locations. It would be nice to add at least 1 or 2 more cycling classes in a week and just 1 more group fitness class on Wednesday evening since there is no classes at all that day. But other than that is good.

Source: Google

★ 1

Thanks for all the detailed reviews. I literally turned around without stepping in. Appears Management and Owners remain unprofessional, unethical & unwilling to fix issues. I wish them well but this place should be avoided at-least till October when they get a reality check and get in shape or shut down taking your payments.

Source: Google

★ 5

Source: Google

★ 1

Horrible experience at this gym. I have paid for crunch for a long time, have convinced ppl to join this gym in other cities, and been to many location. Never with such bad customer service and arbitrary policies. This location is giving the whole crunch franchise a bad name. Terrible terrible. No regard for loyal customers or interested potential members trying to get more info. Judging from the other (many,many) poor reviews, management will reach out with a generic response but will do nothing to address the issue so many seem to face. The confusing thing I was trying to give them business and willing to pay for my for a day pass and they were so hard headed they wouldn’t even listen to what I was trying to ask.

Source: Google

★ 1

I recently had an upsetting experience at this gym involving an inappropriate conversation directed at my 7-year-old niece by staff in the childcare department. We had come in early that day—having just rolled out of bed—to start our morning with a workout. A staff member in childcare began questioning my niece about why our hair wasn’t combed and proceeded to make negative comments about our hair. While I could overlook personal judgment, what deeply disturbed me was that these comments were directed at a child.
I attempted to address the issue professionally by reaching out to the manager, who never returned my call. After reading concerns in other reviews, I emailed the owner. To my disappointment, he didn’t offer an apology. Instead, he responded with a screenshot confirming my membership cancellation—without so much as a thank you or acknowledgment of my experience.
As a paying customer and a concerned adult, I find this behavior unacceptable. I will be sharing my experience across multiple platforms to inform others, as it’s clear that both management and ownership reflect the same disrespect shown by the staff in the childcare department.

Source: Google

★ 1

The worst Gym ever ! Before joining thus club i called to confirm if they have a childcare for my little one and i told them that she’s 7months old , they said yes so i went to the gym and i asked the manager to check on the childcare first before i submit my membership so on the door it said childcare for 3YO and up ! And no one was there so he said it’s okie we will accept your kittle one and kristel was watching her ! When i came to exercise the next day the morning staff didn’t allow me to enter because my baby is not allowed for the childcare and they said the babysitter who supposed to watch the kids is in vacation! So i called the manager he said yes we are sorry we can’t accept your little one and this is our policy and we will cancel your membership and give you a refund , the cancel my membership but didn’t give me a refund the cancellation wasn’t my choice !!!! So they charged me 35$ for 4 times exercising !!!!! The manager is horrible the place is terrible stay away from it all what they want is your money.

Source: Google

★ 2

I have been coming here for nearly a month now. The main reason for my rating of 2 stars is the controllables not be executed. The equipment its self is very ran down. Torn pads, non lubed cable stacks and i've never seen the cardio equipment clean.

The employees dont interact with you unless you engage first. Even during my sign up I had to interupt someone who was on his phone to get help. As a previous district leader in the gym industry (one who is somewhat responsible for the lack of traffic at this location). I understand that its tough to get entry level staff to dress right and interact correctly. But with how slow this place is you would think corporate or the GM would refine the product to stil be able to compete with EOS which is right down the street.

I will say the biggest benefit of this place as a consumer is the lack of traffic and the younger crowd that think they have "made it" already with there 3k followers do not really come here.

Source: Google

★ 5

I had an issue with canceling my membership, but luckily the general manager, John Carpenter, was able to help me out with that and some other issues. Also for the short time I did have a membership I enjoyed going to this gym.

Source: Google

★ 2

Standard gym for price. But they never have wipes filled up.
Cancellation policy is a nightmare. I went in to cancel because of their 30 day notification when you’re cancelling only for the manager not to be there. I was given their card to contact and sent 2 emails that day with no response. I then checked their website to cancel only to find this specific gym is not on their website to cancel. I called the gym cancel only for them to tell me I have to be in person. I’m cancelling because I moved to the other side of the city. I come in to cancel only for a manager (different name from the card I received) who I am cancelling with told me because I am giving him the 30 day notice of cancelling I still have to pay the following month because it falls in line with 30 days. I told him I was trying to contact a different manager, a card I was given but because I’m cancelling with this manager, those previous attempts do not matter. If you are going to sign up for this gym keep that in mind when you need to cancel.

Source: Google

★ 1

Horrible Experience with this gym. Signing up was easy. Signed up for a personal trainer too. Then the trainer quit after 2 weeks. I never got set up with another, but kept getting charged. Couldn't cancel gym membership OR the personal trainer as they were between managers, and the new manager didn't have authority. Finally after stopping by several times, and only because one of the nice gym guys called the manager, John Carpenter, did I get an email stating my gym cancellation. Only to get an extra charge with no explanation. Still kept getting charged for a personal trainer though. No replies to multiples calls, never a manger when I stopped by, several unanswered emails. I finally disputed it with my card company. I had to dispute about 3 charges of $180. Then I got charged for $540 ,, I'm guessing for my dispute? I tried ending this in March, in April, in May. I'm still getting charged. Don't make the mistake of signing up. I should have read the reviews. Glad I didn't give them my personal bank account, as they requested initially. I don't know how places like this stay in business. Beware.

Source: Google

★ 1

Me cobraron 300 doll por un error de ellos eso es un robo

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★ 5

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★ 1

I am Yezid Mora the actual ex-member/client; I do not have google account for personal reasons, for that reason I am using my wife's one.
Basically same reason from various clients, the general manager do not answer the emails, specially those regarding the account and charges.

Source: Google

★ 5

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★ 5

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★ 5

¡¡¡ Amazing Gym & friendly staff !!!

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★ 1

Fine equipment, but the cancellation process was intentionally vague. I was charged for more than a year for a service after I had called and emailed saying that I would like it cancelled. Recommend exercising somewhere else if you have the option.

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★ 5

Great gym. Great service and facilities!

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★ 1

This gym lost everyone to EOS gym because of management and the employees. Gym is super dirty. Shower never gets cleaned. Manager never answers. Needs new management. Email after email and nothing got done. Best thing was to move to EOS which is 1 mile from there.

Source: Google

★ 5

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★ 5

Great gym 😊

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★ 5

I like this gym, everyone is so friendly

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★ 1

Absolutely horrible management.

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★ 5

Awesome gym, love the atmosphere

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★ 5

Great space to workout.

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★ 5

Always clean. Fantastic staff. Great group workouts. Haven't been disappointed yet!

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★ 5

I love coming to this clean, fun gym! The trainers are friendly and their classes are challenging! Love the hydro massage chair! 👍🏼

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★ 5

angel was very nice and equipment was very clean.

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★ 5

Visited Crunch Fitness in Sugarland,Tx is a great gym and has a huge parking lot…Angel the front desk staff member was wonderful,I will be back….

Source: Google

★ 5

Place pretty good

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★ 5

Hey. The crew and management were amazing in getting my assistance . Great gym to join and happy to be here as a member. Great experience every time I am in the gym.

Source: Google

★ 5

Best gym I’ve ever been to had all the equipment I need and everyone is super friendly love the environment and culture here

Source: Google

★ 5

Great gym clean good people love it

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★ 5

I was greeted with courtesy and kindness . I’m always acknowledged leaving and the equipment is clean .

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★ 5

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★ 5

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★ 5

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★ 5

Best thing is there’s a lot of space and little wait for machines

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★ 4

The gym itself is a 4/5 for the price you’re paying, but the workers here are definitely the main issue. The manager never responds to his emails, the workers trick you to get more money out of you and they tend to lose their temper quite easily. If it wasn’t for the owner who fixed my cancellation issue I would’ve given them a 1 star review. But from what I have seen and my own personal experience, if you have any issues about this gym just email the owner directly, the owner will make things right.

Source: Google

★ 5

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★ 1

Unprofessional Front Desk Experience: UPDATED

I will keep the one star review for the unacceptable customer service but I will like to say we were provided with the wrong name. Angel was not part of this incident, it was the younger guy with the eyebrow piercing and long hair.

Unfortunately, our recent visit was negatively impacted by the unprofessional behavior of a front desk employee. When our pass didn’t scan properly, instead of simply asking us to rescan, he immediately became agitated and made a scene. Throughout our time there, he continued making inappropriate comments. When we calmly asked if there was an issue, he became confrontational and even threatened to kick my boyfriend out.

While I understand that not everyone has strong emotional regulation skills, working in customer service requires a certain level of professionalism and communication. Thankfully, another staff member, Alex, handled the situation with much more maturity and professionalism and was able to de-escalate things. It was clear that this wasn’t an isolated incident, as Alex mentioned other employees had also observed Angel’s behavior.

I hope management takes this seriously, as no guest should be made to feel uncomfortable or be threatened during their visit.

If there’s any questions or doubts, the whole interaction should have been captured by the cameras inside the gym as well as the surrounding people trying to enjoy their workout.

Source: Google

★ 5

I have been using this gym for over a year now, and I have consistently noticed the substantial efforts made to keep both the facility and bathrooms clean. Unlike many other gyms in the area, it never feels overcrowded, allowing for a more enjoyable workout experience. The front desk staff are always welcoming and ready to assist, with Angel Salinas, in particular, going above and beyond to support the members.

Source: Google

★ 1

I’ve had nothing but negative experiences here and specially with Angel. Who knows maybe he has personal problems going on that may be causing him to act aggravated and aggressive towards the customers but that’s no reason to take it out on others. I truly hope whatever is troubling this young man gets resolved

Source: Google

★ 5

Love the vibe! Angel is very helpful especially when we just started.

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★ 5

Amazing staff! Angel at the front has been nothing but helpful with all my membership concerns, making the gym a welcoming environment!!!

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★ 5

So happy with crunch fitness! Angel at the front desk is always friendly and greets me every time I can in!

Source: Google

★ 5

Been coming here over a year and I enjoy the atmosphere and staff if friendly , especially Angel, he’s helped me with signup friends , would recommend coming.

Source: Google

★ 5

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★ 5

Front desk and GM - John Carpenter, addressed and resolved a billing issue regarding my membership in a timely manner which I greatly appreciated! Many thanks!

Source: Google

★ 1

Absolutely horrible management. I canceled last November but they kept charging me every month until now. No response from the manager, John Carpenter III, despite multiple attempts through email or in person. He's either not there or "on a call" but I know he's hiding in his little room because he's scared of confrontation. They even opened up another account under my name to keep charging me. Is there a owner than can contact me? Because I'm ready to take legal action if I don't get my money back. I know another client who's going through the same thing. Read the reviews and never come here. EVER. Don't refer anyone. Plus multiple equipment were broken constantly. I truly hope they close this location simply because of manager.

Source: Google

★ 5

I would highly recommend anyone to join this gym. The service provided here is awesome, clean gym not super packed. Employees such as Angel and John at the gym go above and beyond for members or people who are interested in becoming members. Answer all questions with no issues and whether you become a member or not they provide free 7 day trials to see if you like it or not. I have been a member here for Almost a year now and haven’t had any kind of complains, machines up to date & clean. I previously came from a different gym nearby and service here has been exquisite- Love this location.

Source: Google

★ 1

I had a similar issue with the referral program — I brought in three people, followed all the steps, and kept checking in about the free month I was promised. After weeks of back and forth, I was finally told I don’t qualify because one of the people I referred didn’t stay signed up. That was never explained in the beginning, and honestly, it feels like a convenient excuse to avoid honoring the promotion. I did what was asked — whether someone decides to cancel later shouldn't be held against me.

Another letdown is the lack of WiFi. It’s frustrating to be in a gym where streaming music or following online workouts isn’t even an option. In this day and age, a stable internet connection shouldn’t be a luxury.

I also noticed a huge lack of consistency when it comes to how new visitors are treated. Some people get to try out the facilities, including the hydro-massage, without any problem. But when I brought someone with me, they were told they had to pay just to see the place — no trial, no tour, nothing. On top of that, we were left waiting over half an hour just to be told to sign up online before we could get any help. The whole process felt confusing and unwelcoming.

Crunch really needs to work on clear communication, honoring their own policies, and treating every guest with the same level of respect. A gym should feel organized, fair, and consistent — this one misses the mark.

Source: Google

★ 5

Great gym and really good training atmosphere. The general manager, John, is very responsive to member requests, highly recommended.

Source: Google

★ 1

This location has the worst customer service I have ever experience in any industry. When I called to speak to a manager, the young man that answered the phone was highly unprofessional, sassy and condescending. I Will never do business with this location, and almost canceled my membership due to their unprofessionalism and rude behavior. Every member should be told exactly what to expect regardless if it affects the sales of memberships. They truly need to train their staff to have interpersonal communication skills and to properly set the tone and expectations for all guests.

When I asked to speak with the manager, the man act as if I was asking for the manager’s home address and phone number. He refused to allow me to speak to the manager in regards to my account. Just terrible. Crunch needs to prioritize training their staff on interpersonal communication skills and professionalism. There’s honestly no point in opening new locations if your existing locations have terribly rude staff!

Source: Google

★ 2

Music is so loud you can hear it over your earbuds and it is always freezing. Good luck trying to work up a sweat.

Source: Google

★ 1

I honestly don’t even know where to begin. My experience at this gym has been nothing short of frustrating, confusing, and frankly, disappointing. I was genuinely excited to start working out here after hearing about their free trial and referral offers — but what I actually got was a chaotic mess wrapped in empty promises.

First, I was told I could try the gym with a free trial. Cool, right? Except, when I got there, nobody seemed to know what was going on. I waited around forever, only to be told I had to go back outside and sign up online. Why not just say that from the beginning? The staff kept passing me off to one another like I was some kind of inconvenience. After 40 minutes, I just gave up.

Then came the referral program — don’t even get me started. I referred people, they signed up, paid, and actually showed up — yet I was told I wasn’t eligible for the referral reward because they didn’t stay long enough. Are you serious? I did my part. If your gym can’t keep members, how on earth is that my fault? It’s like they make up rules as they go, just to avoid giving you the reward they promised.

The gym itself? Outdated equipment, no WiFi, and the vibe is just… off. I’ve been to plenty of gyms, and this one felt the most disorganized. One day, guests are allowed to try certain amenities. The next day, suddenly it’s not allowed. My parents were shown around and treated kindly, but when I brought my husband, we were asked to pay just to look around. No consistency. No logic. Just confusion.

Bottom line: it’s all smoke and mirrors. This place looks fine on the surface, but behind it is a complete lack of transparency, communication, and professionalism. They don’t value your time, and they definitely don’t value you as a person.

I wouldn’t recommend this gym to anyone — not even if it were free. You deserve better. Don’t waste your time here.

Source: Google

★ 1

My experience with Crunch Fitness was deeply frustrating and unacceptable. The cancellation process was intentionally complicated, and I was charged for three additional months after trying to end my membership. This felt like a deliberate attempt to take advantage of customers.

Worse yet, when I sought help, the general manager, John Carpenter, was not only unhelpful — he was rude, dismissive, and completely lacking in professionalism. His behavior was unacceptable for someone in a leadership position and reflects very poorly on the company.

Crunch Fitness needs to seriously reconsider how it treats its members — both in terms of billing practices and customer service. If this is how management handles issues, it’s clear the company is more focused on squeezing money out of members than delivering real value or respect. I strongly urge others to be cautious before signing up

Source: Google

★ 1

I was considering this gym but I will not because my friends told me the cancellation policies are messed up. The management is really bad. The wifi doesn’t work, half the machines don’t work. They make signing up and free trial so hard. The referral policy is confusing. Don’t sign up here.

Source: Google

★ 1

Filthy…I used to have a membership here but I couldn’t get over the fact that hair and bandage were still in the shower for the past 3 days.

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★ 1

I’m really disappointed with the experience at this gym. I was told I’d get a free month if I referred three people. I’ve referred three, and I’ve consistently followed up — yet every time I ask, I’m told there’s still no update. Now they say I’m not eligible because one of the people I referred is no longer a member. They expect us to refer three people within a particular time frame to get the benefit? How does someone quitting the gym cancel out my effort in referring them in the first place? I did my part — whether they stayed or not isn’t in my control.

The gym also lacks a basic amenity like WiFi. For a place where people spend hours working out, not having a functional internet connection is just ridiculous.

There’s also no consistency in how they treat potential members. When my parents came to check out the gym, they were given a chance to use the hydro-massage and explore. But when I brought my husband, they asked for money just to try it out — no free trial, no flexibility. They made us wait over 40 minutes just to tell us we needed to step outside and sign up online to even qualify for a trial. What kind of confusing policy is that?

This gym needs to work on being consistent, honest, and better organized. A good workout environment includes clear communication and respect for people’s time.

Source: Google

★ 2

THE BAD
-3/4 heavy bags are hanging from broken straps. This is dangerous and can whip into your eyes.
-only ONE pec dec and everyone waiting for it

THE GOOD
-provides cleaning wipes
-overall good and bright environment

Source: Google

★ 1

They intend to rip you off. The online promotions do not include the details surrounding paying with only a checking account, having a minimum membership time limit and an annual fee charged in the first year, not the following year.
Do not join this gym. There aren’t even enough locations to justify them over Planet Fitness

Source: Google

★ 3

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★ 1

Terrible cancelation process! Beware!! I should've read the reviews prior to signing up, but didn't. Now I regret it! Cancelation was a nightmare! Called in bunch of times and finally get someone on the line, they tell me we have to go in to cancel in person or send email to manager, but coming in may be faster. I go in, and guess what.... manager wasn't there that day! My son goes in days later to finally catch a manager there who can cancel for him. Then this month they charge me again! I called in to ask why, since we canceled last month, and all he said was, "it's our policy." "But this will be the last charge," he tells me. Seriously?

Source: Google

★ 1

Don't sign up here! Cancelation process is terrible Good luck if you ever try to cancel if you do please have EVERYTHING written down!! Horrible service!

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★ 1

Don't sign up here! Cancelation is horrible. They will keep taking your money after they said the cancel for u

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★ 5

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★ 5

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★ 3

Cancelling was a nightmare but The Owner made things right. I previously rated 1 star specifically just for the General Manager John Carpenter. He is terrible at his job, lies, fraudulently charges people, never responds, has terrible customer service & they need to fire him immediately. (coming from a manager of another gym myself so I know how these things work) He overcharged me when trying to cancel & fraudulently charged personal training. The gym itself gets 5 stars & The Owner gets 5 stars. The Owner emailed me, refunded my money, and made sure my membership was 100% cancelled. I would never go back as long as the General Manager John Carpenter works there but The Owner was amazing, very professional, helpful, and made things right. The gym is really nice, clean, big, and has lots of equipment. I was a member for 2 years & would’ve stayed but now I’m forced to leave because of John. If you go, make sure to keep the owner’s email on-hand. I hope this gym makes the right decision about their GM because it was my favorite spot.

Source: Google

★ 5

Great team always clean. Benjamin and John are always amazing and accommodating. Lots of options to workout within the plans. Great value

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★ 5

Victoria is a great associate. I love eos!

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★ 1

Dirty .

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★ 5

Best gym ever! I switched here from EOS and do not regret it at all! Crunch is cleaner, has better equipment and is way less crowded!!

Source: Google

★ 1

My son has been going to crunch fitness for the past two summers. Never had an issue with cancelling his membership until last summer. My son went to the gym to cancel his membership & was told to send an email to management which he did. They never cancelled, I called & went in person & talked to Mr Carpenter who is the manager & was told I had to pay for the full two months + annual membership. We paid this & crunch fitness was still charging us up to November. So I desputed the charges with credit card company. Now crunch fitness sent us a letter from a collection agency of an additional 91$, We already paid 300$ when mg son only went to the gym that one month. I recently called to speak to the owner & no one knows his name. I was told again to send an email, which I did and no response. Now they are ruining my sons credit. Beware of this gym, better go to EOS since they are true to their promotions & price. My husband & son both go to EOS of Sugarland & enjoy it!

Source: Google

★ 4

Had to come around 2 or 3, cause they close at 8.
One of the reasons I joined was for the 24 gym.
Most of the Crunch Fitness gyms in the Houston area close early and some don't even open, I believe. Oh well.
Not busy on Sun afternoon.
Smaller than other Crunch gyms.
First time here.

Source: Google

★ 5

This gym is great. It has plentiful and clean equipment. The staff are extremely kind and helpful, especially Angel, Nick & Chris. They go above and beyond to elevate the experience of everyone who comes in.

Source: Google

★ 5

Wanted to write a review of my experience here. The staff have been friendly every time I've come, and the facility is always clean. It's also very common to see someone walking around cleaning and checking the equipment. I paid for the membership that allowed me to work out in multiple locations and bring guests. That was very helpful as I would travel frequently around the city. There are lots of options when it comes to fitness, but this was a solid experience for me all around.

Source: Google

★ 1

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★ 5

Angel and Nick are both very helpful and honest the whole way! You can trust both with anything when it comes to crunch ! At crunch the vide and atmosphere is spectacular and top tier !

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★ 5

This location is excels in organization and cleanliness! The atmosphere and vibe you get when working out is top tier as well ! If any help is needed make to sure to with Angel at the front desk !!

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★ 5

Good

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★ 5

Great gym, good vibe and quality equipment. Casey will sort you out, highly recommend checking it out

Source: Google

★ 1

Signed up for a 7 day free trial. Was denied access because my driver license was another town in the Houston area. I stated I wanted to check out crunch fitness and would be a future customer at another location. I was still denied access and was offered a day pass for $10. I immediately went to planet fitness where the gym was surprisingly nicer than this one. Definitely not considering crunch again.

Source: Google

★ 5

Angel at the front showed great hospitality and overall great environment at crunch

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★ 5

It’s a great gym that is always clean and has all the equipment I need! The employees are all super nice and helpful! Would definitely recommend!

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★ 2

Pretty bad customer service but I don’t expect much from people that work at crunch, other than that gym is mid at best

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★ 1

Terrible gym . I made the mistake of signing up after beryl and have been trying to contact them ever since to cancel my membership. The kids at the front desk have all been given the script to give members the run around when they ask to cancel. I’ve shown up in person twice and kept getting the same response. Avoid this place if possible

Source: Google

★ 3

The staff is very friendly but, pleaseeeee focus on machinery! 3 out of the 9 stair masters work… And the WOMENS SAUNA, it’s been out for the last 6 plus months!!! This place has so much potential, it’s clean and organized but please on behalf of all women FIX THE SAUNA!

Source: Google

★ 1

Overall installation is good and clean. However, I’ve been trying to get ahold of someone to help me cancel my membership for almost a week now and no luck. I already have a membership with Killeen’s Crunch Fitness since I’m stationed at Fort Cavazos. On the 28th December 2024, roughly around 4 pm I went to Sugar Land’s location and brought in a guest, like I did for a week prior, and the people at the desk that day told me my current membership didn’t meet the requirements to bring in a guest so they offered me opening a membership with them, which was confusing because this was news given that I didn’t have a problem with them for a whole week and I’ve been able to go to different locations for months since I visit my family in Houston quite often. Nonetheless, I ended up opening a membership with them thinking that my membership at Killeen didn’t go through or something just to find out later that day that my membership with Killeen was still active and in fact had Peak, which allowed me to bring in guests at any location. I don’t know if Sugar Land’s desk personnel gave me the wrong information to meet quota or something but I just wanna cancel my membership with them, I just read the agreement and it states I had 5 business days to cancel but the staff told me I had to wait 3 days to be able to cancel ? It makes no sense. I will move forward legally if I don’t receive help in the next 24 hrs. I have military orders to prove why I need to keep Killeen Crunch Fitness as my home gym and I don’t understand why no one has been able to give me a response.

Source: Google

★ 5

Cool place, my gym crush goes there so I have no complaints 😆😆😆 equipment wise I rarely have to wait

Source: Google

★ 5

Clean and well managed. Good energy in the space.

Source: Google

★ 1

Unprofessional Management and Poor Customer Service

Not even worth 1 star.
I had a highly disappointing experience with the management at this facility, particularly the General Manager, John A. Carpenter, and Assistant Manager, Casey. I noticed I was double-charged for my membership after updating my payment information over the phone. During that call, I mentioned considering cancellation but never confirmed it. When I visited in person to resolve the issue, the employee I spoke with was immediately dismissive and rude. Upon requesting the manager, I was met with defensiveness and a lack of professionalism from Mr. Carpenter. While attempting to explain my concerns, he was not only unhelpful but condescending in his responses. Casey, the Assistant Manager, interjected unprofessionally, saying the solution was “on the first page of the contract” without offering real assistance.
The situation escalated further when I felt disrespected as I walked out, overhearing inappropriate comments made loud enough for me to hear. When I addressed this behavior, Casey’s justification—that “people from New York just talk that way”—was both dismissive and unprofessional. Additionally, his later comment implying that my concerns stemmed from being a “woman” was unacceptable and offensive. To my surprise, I also learned the police were called simply because I sought answers and accountability. This behavior demonstrates a concerning lack of respect for customers and an inability to address issues appropriately. Given similar complaints about John Carpenter dating back months, it’s clear that management issues are ongoing and unaddressed by the company. I strongly urge others to consider these experiences before doing business here. This version is professional, structured, and impactful while removing repetitive details. It highlights your concerns clearly and gives weight to the ongoing management problems.

Source: Google

★ 1

Membership cancellation
If you become a member at this gym and decide to cancel, make sure you get everything in writing before you leave the gym. You may even need to go to the White House to get it notarized. I have been trying to cancel my membership since August of this year. I have gone in person to cancel. I have spoken to several staff members on the phone, and I have also emailed the general manager, John Carpenter, three times, and the assistant manager, Casey, once regarding canceling my membership. As of this day, December. 10th my membership is still active and they are still trying to charge my credit card. John Carpenter is very rude, narcissistic, and need anger management classes. He is the dirt that makes the club nasty. I have been calling the gym almost daily now trying to get it canceled. They look at caller ID and say, managers not there, call back later, they just walked out the door, etc. Anything to avoid doing what’s right. I’ve been a member of several gyms, and have NEVER experienced so much stress and frustration from trying to cancel. Is it that the club needs money that bad that they would try to rob their customers? Is this what you all are doing now to pay for your business? After calling everywhere trying to get in touch with the corporate office, I decided to look here on the site. Now I really see this is a common thing. This needs to be reported to better business bureau which is where I’m going next if not resolved this week.

Source: Google

★ 1

I started a 1 dollar black friday deal at crunch. They explicitly told me it would only be 1 dollar when i signed up. However when i went back to cancel the membership, they told me that they would be charging an annual fee for the next year and a monthly fee, totaling to around 70 dollars. They said that they had told me about this before i signed up by the general manager, but they absolutely did not. This is absolutely unacceptable. Poor management, and poor training to the employees. DO NOT GO HERE. If i could give no stars i would.

Source: Google

★ 5

I have been a member at this location for a year and a half now. I absolutely love the size of the gym and the variety of equipment available with no wait no matter what time of day! The staff are so friendly and the personal trainers and group fitness instructors are top notch. I have been custom personal training with Tom for about a year and I’ve been attending ‘The Ride: HIIT the Road’ spin class with Benjamin, which is the most challenging and intensely rewarding cycling class ive ever taken, thanks to his motivating instruction!

Source: Google

★ 5

I joined in April of 24 and have loved it since. I do personal training with Tom and he is the best!

Source: Google

★ 5

Love them great gym

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★ 1

If I could give them less than 1 star I would. The gym is so crowded with younger kids hogging the machines for long periods of time and then they don’t even put the weights back. Plus when we had to move and I tried to cancel my two memberships the manager only canceled one and then never responded to the many emails I sent and I have been charged for 4 months for a gym service I have cancelled. When I tried calling I was told my only recourse was to continue emailing the same manager, John Carpenter, who refuses to respond to me. My son drove all the way over there and cancelled the membership and I am STILL being charged. Horrible experience and poor business to continue to take money from someone and refusing to even respond or attempt to refund me the money. Mistakes happen, perhaps he forgot to cancel the other membership. That’s fine but own up to it and resolve the issue and stop taking my money every month.

Source: Google

★ 4

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★ 1

50% of the leg machines are out of service. Avoid this location at all costs

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★ 5

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★ 1

If I could leave zero stars I would. The General Manager needs to either be replaced or retrained. He makes consistent mistakes and lies. In august, I went in to pay my late due fees. I was helped by the GM and offered a deal of 3 payments of $75 each, in the span of three months and receive the rest of the year a fee-free membership! Only to be slammed with multiple payments that I was told were “payments every member pays”. Instead of paying $225, I payed close to $400 dollars in fees!!!! Even when the GM himself told me I would no longer be charged anymore and that he personally would be making sure of it. I understand that we are humans and we make mistakes, but to falsely offer a deal that can not be possible is just wrong. I regret informing my friends and family to this as to being a great gym. Please. District Managers, replace or retrain the GM that is John A. Carpenter. He is never available when needed and is very short tempered. And his fellow employee David. As for he as well lied about the payments being “necessary” even when I told him that the GM needs to inform you about the payments for my account.

Source: Google

★ 1

They didn’t keep up and maintain it well. Now many machines are broken and they never fix them.

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★ 5

Love this place. Clean, bright, friendly atmosphere with a great selection of weights and cardio. Nice lockeroom and cool front desk people as well. Also had very very reasonable one day guest passes which I appreciate. This is my spot from now on when I come to Sugar Land.

Source: Google

★ 1

It’ takes days to get a hold of the general manager I have emailed him from two different emails and still no response. Very unprofessional as well . The front desk staff however is nice and friendly . At this point I would like to reach someone else who can help I was told to contact Angel Salina’s can I get his email? Or can I speak with anyone that can help ?

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★ 3

Not as many machines as other locations, okay place to workout

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★ 5

Want to shout out Juan, Jose, and Angel!!! Huge appreciation for their dedication and energy. From their warm greetings at the door to their motivating support during workouts, they create a positive and uplifting environment. Kudos to the Crunch Fitness crew for consistently going above and beyond!

Source: Google

★ 1

Trying to speak to management at this gym is an absolute nightmare. I canceled my gym membership back in August. They have continued to try and charge me for an annual fee as well as an extra month’s membership due.
Every time I have tried to reach the manager to discuss this, he has been “at lunch.” Speaking to the staff at the front desk has been an atrocious experience as well. I’ve been told by them continuously to “email the manager, that’s how you get in contact with him.” Doing so is pointless as he never responds. Instead, they send whatever charges they deem appropriate to collection and then rinse their hands of any involvement.
Don’t sign up here at any cost. It’s not worth it.

Source: Google

★ 1

Service’s very bad.

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★ 1

The sauna does not work in the evenings & they keep having issues with my pass frequently the few months I have been here .

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★ 1

The manager, John Carpenter, does not respond to emails, phone calls and apparently is never at the location. I have sent several emails and called multiple times to change my membership to One Pass. After not being responded to, I asked to cancel my membership. I gave my 30 day notice in July and was still charged in September. I sent 6 emails and called 4 different days only to be told to call back "he will be in tomorrow." I finally had to go into the location to cancel the membership bc I was still being charged monthly. My favorite part is all these negative reviews say to email manager. I have been doing that and have gotten 0 response. Good luck if you ever try to cancel. I still wanted to use the location through my One Pass membership, but after the experience I have had for the past 2 months, I will never go back.

Source: Google

★ 2

Would give 5 stars if I was only focused on equipment and cleanliness, but the parking lot lights have not been working for a while. Arriving for an early morning workout and having to walk through a seriously dark lot is not safe. I definitely couldn’t recommend this location for women who go to the gym alone. Have been a member for a while, but if the lights don’t get fixed soon I’ll be looking for a new gym.

Source: Google

★ 1

I cannot recommend joining any gym that doesn't offer an easy way to freeze or cancel your account. I called today and was told, "We can't handle anything related to your membership over the phone; you need to come in." What year is this?? complete waste of time.

Source: Google

★ 1

Manager and workers are WITHOUT MANNERS and DISRESPECTFUL . Will never stop at crunch fitness again.

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★ 1

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★ 1

Rude and unprofessional staff. A lot of broken machines and dirty restroom.

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★ 1

Good luck cancelling your membership here. They'll even sue you if you try to reverse the charges with your credit card company or bank.

Source: Google

★ 1

Do not join this place.

I was told I would get a month for $1 and I could cancel at any time. Which was perfect because I only wanted to use the gym once, because my current gym was temporarily closed.

After a week, at the start of the new month, I was billed the monthly fee, so right off the bat, they were quite deceitful.

To cancel, they told me to email the manager. He took about to 2 weeks to get back to me and said I wouldn’t be able to cancel for another 2 months and I would be charged the annual fee as well. Absolutely ridiculous. I tried calling and and talking to the manager but he kept giving me the runaround even when he was on site.

Come here if you want to be treated like crap for wanting to cancel and like predatory sales tactics.

Gym wise, the equipment leaves much to be desired, only had like 3-4 squat racks. Equipment kinda old and dilapidated.

Source: Google

★ 1

I cancelled this membership since beginning of 2024 and I can't get them to stop changing my credit card will have to result to drastic results and get a lawyer to get my money back. Don't get a membership here it's a nightmare to cancel.

Source: Google

★ 1

Be prepared to sweat, not because of your workout, but because it's 80 degrees plus inside. The temperature has been rising for the last few weeks and is now near intolerable. Naturally the place is starting to smell. Fix your AC or stop being cheap and turn it back on!

Source: Google

★ 5

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★ 5

I've been a member at Crunch for three years and a member at the Sugar Land location for the last year and a half. Coming from another Crunch location, I was very pleased with the transition. I like how the gym has an open layout and staff are continuously walking around making sure it's well kept. A huge shoutout to the management team, over the past year I've noticed how much of an effort they make to connect with members to help facilitate whatever their goals may be.

Definitely check out Benjamin's spin class for a great sweat, he creates a positive and high energy environment for both experienced and beginner cyclists. I had never tried spin classes and it has now become routine when I'm trying to get in and out of the gym efficiently.

Also, a friend of mine and I recently started training with Arlando and couldn't be happier with the results. From the get go, he has kept us motivated, coached us on how to use unfamiliar machines/exercises and provided nutritional resources which has led to a noticeable increase in my strength and mobility in just a few short months. He has done a great job coordinating the group fitness classes and bringing in some really awesome trainers. Thanks, Arlando!

Source: Google

★ 5

Been coming to Crunch Sugar Land since February and love the atmosphere! My friend and I signed up with Arlando for training once a week, he’s very knowledgeable and makes sure we are comfortable! We also do spin class on Tuesday and Thursday with Ben and he does a great job motivating everyone!! There are soo many other group classes always going on, it’s a fun time and a great gym!!

Source: Google

★ 1

The only thing that was nice about this gym was how easily they made the registering process.
They offered a month free and charged me not even 2 weeks later for a full month. I have been trying to to contact someone about canceling my membership since then and have only been getting the run around. Finally weeks later after emailing, calling and even going in person I get a response that my membership won’t be canceled until another extra month only so they can charge me an additional month and any other fees they decide to add. It’s a whole lot of scamming and clearly not the only one they’re doing it to.
Gym was not ever cleaned, bathrooms always smelled like sewer. Staff was only friendly to her business. Highly don’t recommend.

Source: Google

★ 1

Average gym, nothing special, except for the locker room smelling because of the dirty toilet.
But the real problem was when my wife and I tried to cancel our membership. We came in person and the guy at the reception assured us that everything was done and no further action was required from us. We would only need to pay for the next month, because we had to notify 30 days in advance. We did not argue. The payment was processed. A month later, they charged us for another month. We were already in another state, I called to say that it was a mistake and to return the money, to which the manager replied that there was no mistake and, moreover, they would also charge for the next month, which they eventually did. (We had already paid for 3 useless months). They refer to the fact that they did not receive any notifications about the cancellation of the membership. The manager did not respond to further letters.
Judging by the reviews, we are far from the only ones from whom they unfairly charged money in this way.

Source: Google

★ 5

I been coming to this gym since they opened and it’s always a good workout. Damion has always been helpful when I need him!

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★ 1

At least 2-3 main machines are broken in this gym. The only cable fly machine in the gym has been broken for months now. Currently, there are a total of 6 machines out of order. This gym has no desire to fix their machines, and their AC seems to be broken since the beginning of this summer.

Source: Google

★ 1

You have to try very very hard to cancel the membership. Be careful when you sign up for their member!

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★ 5

What a great place to come workout! Damian and John Carpenter made my first gym experience memorable! Thank you for welcoming me and sharing the benefits of being a member of Crunch Fitness!

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★ 5

This gym is super clean and spacious! John is the general manager here and is super nice!

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★ 5

I encountered John Carpenter General manager for the crunch fitness. He was extremely professional and made the process totally easy to look at the gym and join!

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★ 5

Friendly staff, helpful and has went above and above for the times i needed their assistance, once for daycare and the other for my membership. Thank you to the staff and general manager John. Grateful i found such a wonderful place to workout with great people!

Source: Google

★ 5

Best gym ever

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★ 5

john a carpenter is great gave me a day pass :)

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★ 5

Damion is a great manager and he helped me with my membership concerns

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★ 5

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★ 5

I recently joined this gym and have been consistently impressed with the exceptional staff here. John and his staff have been extremely welcoming and helpful.

The front desk staff is equally outstanding, always greeting everyone with a smile and ensuring a smooth check-in process. They are prompt in addressing any questions I have and go above and beyond to create a positive and friendly atmosphere.

Their dedication, and genuine care for their members make this gym a standout in the Sugar land area. Highly recommend!

Source: Google

★ 5

John Carpenter assisted me with a few questions I had and was patient and helpful. The gym has everything you need including tanning beds and clean bathrooms. I would recommend to anyone looking for a home gym.

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★ 5

John carpenter the general manager is awesome, very kind and generous man

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★ 2

I've been a member of this gym for 2 years. The crew is outstanding and friendly, but the broken equipments never gets fixed. There has been atleast 3 equipments that have been broken for more than six months. The restroom and sauna cleanliness is not that great either. Only giving 2 stars because of the great staff.

Source: Google

★ 1

In two months, we will be celebrating the one-year anniversary of all the broken equipment in the gym. They never fix it.
Good job management!!

Source: Google

★ 5

J. Carpenter is the new manager and he is wonderful he helped me when my account got jacked up. He was super helpful and responded to all my calls and emails. Plus crunch is always clean and orderly best place to workout in Sugarland.

Source: Google

★ 1

I’ve been a member of this gym for a while and initially had a great experience. However, I’ve noticed that maintenance issues are not addressed promptly, which has been disappointing. The equipment, sauna, and even the facility’s walls have needed attention for months, and these delays affect the overall experience. While the staff is friendly, communication with management about these concerns hasn’t led to timely resolutions. I hope to see improvements soon, because my friends & I are gonna look elsewhere if nothing is getting resolved.

Source: Google

★ 5

Great gym! Amazing gym staff team such as Gabe, Angel, Jose. Great assistant manager, Damion, very professional and friendly. Always has the biggest smile on his face. The manager John and I didn’t get off to a great start but he made sure to fix it and make my experience better. The district manager Angel helped me address my concerns. I’m grateful for crunch.

Source: Google

★ 5

I can honestly say the front desk staff were some of the friendliest group of workers I’ve encountered to date! This location in particular was the cleanest in the Sugar Land region; couldn’t have asked for more than this location has to offer!!

Source: Google

★ 1

Just moved and I’m trying to find a gym near my new home. I sign up for the free trial. I show up and you have to be “within a 5 mile radius.” Well my DL states my old address. I show the home deed to prove my new address and that it’s exactly at the 5.0 mile requirement and still get turned away lol.

Source: Google

★ 5

Front desk staff was friendly and it was a clean gym.

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★ 5

Damion & Juan gave us great customer service when I came inside. They help navigate me around the gym and also introduced me to their personal trainers where I went ahead and got signed up with training

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★ 5

Wonderful gym, and great staff John carpenter is a great manager

Source: Google

★ 5

Awesome service especially from John Carpenter, great facility as well

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★ 4

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★ 5

Joining Crunch Fitness has been an incredible experience! The facilities are top-notch, always clean, and filled with a wide range of equipment that caters to all fitness levels. The atmosphere is welcoming and motivating, making every workout something to look forward to.

A special shoutout to John Carpenter, who made my joining process seamless and enjoyable. John's expertise and enthusiasm are truly inspiring. He took the time to understand my fitness goals and tailored recommendations to suit my needs. Thanks to John and the entire Crunch Fitness team, I'm excited to continue my fitness journey here!

Source: Google

★ 5

Been going to this Crunch for a couple years now and it’s got everything I could need. Good atmosphere, equipment, and people.

The manager, John, is a great guy and is super chill. Feels like one of the boys.

My guy, Angel? Hardest worker I know. Don’t sleep on him. Promote him asap.

Source: Google

★ 5

The staff at this gym are incredibly professional and knowledgeable. They are always available to offer guidance and support, whether it’s with a workout routine or advice on nutrition. Their friendliness and enthusiasm creates a welcoming atmosphere.

Source: Google

★ 1

Shady crooked management claiming to follow company policies. Using illegal tactics to force people into the most expensive membership service without letting them know. On top of it, these crooks make it annoyingly hard to cancel a membership. I called here & one of their managers told me to come in person to cancel. When arrived, another manager tells me I owe for next month since there was no 30-day notice of my cancellation. Keep in mind: this was never mentioned as a cancellation requirement!! Horrible place to work out ran by even worse people. Don’t waste your money here.

Source: Google

★ 2

Everything is broken down lots of stuff broke for long as time. No maintenance on the machine. I m just wondering when they are ganna fix it up.

Source: Google

★ 1

The leg extension machine has been OUT of ORDER for about 3 months. No exaggeration. I tried to msg them on X, post on their page and even emailed them via website. No response. This pic is from May 23, 2024 but it was broken about mid April. I only took a pic 3-4 weeks later because I was surprised it wasnt fixed yet.

Source: Google

★ 4

Management John is super helpful & attentive to gym members . All employees are very kind and friendly. The gym is well kept together and clean . The gym community is welcoming and respectful . Overall gym is a good environment to come in and get a good workout in with no issues !

Source: Google

★ 5

John Carpenter was very helpful in assisting me with my membership inquiry. I recommend working with him if possible!

Source: Google