★ 2

Need to step up their game on maintenance. Sloppy. Getting slightly better. Way to many pieces of equipment broken and not functioning.

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★ 1

This place is a shit show. How are there 8 treadmills out of order right now? There’s always busted equipment here. Trash.

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★ 5

Great for the price

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★ 5

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★ 1

Too many people. I have been trying to cancel for 2 months. I called. I went in person to cancel. Teenagers running the front. They are all busy flirting and showing each other their biceps to attend to gym members.

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★ 5

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★ 1

It used to be good but now it's going downhill! Equipment are broken and you have all these people recording upstairs! Like we don't want to be in your videos! Terrible absolutely terrible! EoS do better!

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★ 1

Idiots won't stop harassing me about an account I don't have

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★ 1

I decided to try this gym even though it was too crowded for my liking. I like that they had a recovery room that had a lot of equipment I’ve been wanting to use like cryotherapy, red light therapy, massage etc I signed up for a personal trainer and after a day of trying out the gym I realized it was not for me. All the things I was sold on were extra additional costs. I didn’t like the terms of the contract and didn’t want to be trapped in a membership that seems cheap but would be a pain to get out of. So I emailed canceling my membership and I went to the gym to make sure it was done. A week later my card was charged again. Every single time I’ve been to the gym someone is complaining about a charge on their card. This is no way to do business. People would rather pay a higher fixed amount than be sold on the BS of “affordable” rates and be ripped off with additional charges

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★ 1

For a new gym the sauna stays broken! The compression devices alwasy have an air leak. Go to another gym

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★ 2

I just came her with my friend and I realized it's super crowded and most of machines are broken and no one from the management cares to fix it and toilets are always clogged and not clean , I mean it's getting worse than planet fitness and front desk girls are not welcoming at all if you ask them any questions they will feel like we are trying to hit on them ,so much bad vibes, it was good before not anymore

Think twice before getting membership
Why would someone pay and not get all the service

Source: Google

★ 1

Aliana location needs to manage their group fitness body pump classes. No one monitors whom is actually registered for classes. Many people pay the basic $9.99 and come to class without registering- sneaking in and stealing a spot for a paying member. Classes are over full capacity and participants too spread out. There is a phenomenon of many benches set out and saved for “regulars” that is against the rules. I arrived 15 minutes early AGAIN for class and there were 6 spot open per the AP. Class was way over capacity which meant zero room for me who had properly registered, no equipment available, etc. I have the highest membership and attend 4-5 days a week, I go to multiple locations and only see these issues at Aliana. Unfortunately I had to leave again because there was no open space. No excuse to not enforce rules and monitor these classes. Over capacity is unsafe and someone is going to get hurt.

Source: Google

★ 2

I have had a membership with EOS for about 3 months and I am a sauna girl for recovery. The sauna has been broken for the women for about 2pm this now. Also, I observe that different equipment is broken. Mind you this is a smaller gym than most location.

My issue is why does it take so long for EOS to have sauna fix and what are you doing to accommodate people who don’t pay extra for your recovery plans.

I contacted corporate and got no response. I left messages at the location and received no call back to discuss this matter. It’s very annoying and unprofessional to address this issue. I drive way to cypress location just to workout and take andvamtage of sauna. Disappointed customer of Richmond location

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★ 3

The gym is crowed and the a lot of the equipment doesn’t work.

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★ 5

Love it

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★ 5

Pool & a Steam room, Simone was great help

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★ 5

Excellent Service excellent team The gym always clean

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★ 1

Absolutely awful experience. The assistant manager is arrogant, dismissive, and clueless. The stretch team is lazy, careless, and completely untrained. Zero professionalism or respect for clients.

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★ 5

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★ 1

I decided trying to go to this gym because it was close from my workplace. The staffs were nice but except this instructor that teach STRONG class her name is VERONICA JOHNSON. I had a bad day because she was humiliated me during the class in front of people. I was totally new at her class so I had no idea about this instructor and her class. I just wanted to try out one of the classes from this gym right after my work but I didn't expect she would call me out and humiliated me in front of people because I was new and I didn't do workout in the right way and then she tried to compare me to other people even though she knew I was new as she kept pointing out my mistakes in front of the class. Y'all probably thinking she was trying to help and motivate me no, it was too harsh for me as the first timer at her class. She intimidated the new people I hate how she treated me. I felt like I was being bullied by her. I was feeling exhausted from working overtime at work and for some reason my body was shaking and then this is how she treated me on my first day! She didn't care how I was and didn't care if I was OK or not. I've never had this bad experience with other instructors just only with her!!! I WILL NEVER COME BACK TO HER CLASS! I don't want to feel humiliated by her again!!

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★ 5

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★ 5

Amazing location and great staff. Just spoke to an employee i think her name was Simone so friendly and very inviting. Amazing gym overall def recommend

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★ 5

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★ 5

A highly satisfactory experience, all staff are courteous and committed. The facility is impeccably clean. If you are seeking to enhance your physical condition and flexibility, please consider R-Squared Recovery Room.

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★ 2

Are you going to do something about people using the bench with no shirts on then don't even clean them?

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★ 5

Nicce was very kind and helpful , I love working out here! Good energy, and even better employees

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★ 1

I would becareful with Emilio very nice handsome gentlemen that will coerce you into getting personal training even though you repeatedly say no and not show you anything you sign just gives you a signature pad and inaccurate information then boom you locked in to these sessions you can’t get of and they continue to charge your account eos is a scam I rather go to planet fitness they say they going to fix things and don’t fix anything becareful with this place

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★ 1

Everything’s broken, bathrooms are dirty, music is unbearable.

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★ 5

Everybody is very helpful

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★ 1

Great location. Great employees

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★ 5

Great people great energy

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★ 5

I regularly go the EOS Fitness location in Richmond Texas on Grand Parkway and I would like to thank Isabel S. for her pleasant and helpful attitude, each time greeting me with a bright smile and helpful attitude, Isabel motivating greeting motivates me to workout when I am not in the mood, and after my workout and my hands are full, she always come from behind the counter to open the doors to allow me to go out. If the world had a lot more Isabels, we world have a great world. Just want to take the time to give a sincere thanks to Isabel for her pleasant and motivating attitude.

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★ 5

Isa A & Andy did a great job in helping me out yesterday! Great gym & amazing staff!

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★ 5

Ransom is awesome!
Anthony is awesome!
Isabel S. is awesome!

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★ 5

Great gym! Always kept really clean and looks good! Staff are nice and helpful! Especially Isa!

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★ 5

Love how clean and welcoming this gym is ! Isa A , Anthony N and Ransom is the best , always a pleasure seeing them !

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★ 5

Andy, Ransom, and Anthony are very attentive and welcoming! Love how clean the gym is as well.

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★ 5

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★ 4

Great gym! The worker Isaa always welcoming and positive attitude 🫰

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★ 1

Too much crowded they try to keep it clean as much as possible, but when you have 500 to 600 people working in the gym, it is pretty hard to maintain that.
Also, I am seeing there is absolutely no room left. Every corner is occupied with a machine or some sort of workout equipment.

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★ 1

Women sauna been broken, hasn’t gotten fix. I’m having to drive 20 mins to a different location when I live 2 mins away from the aliana location. So inconvenient

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★ 2

EOS continues to disappoint me
They offer cheap memberships and aesthetically pleasing gyms but they seriously need to do a capacity limit check that’s how overly packed it gets. Also unprofessional front desk staff is such a turn off seeming you have to see them every time you go. I did not have a welcoming experience with front desk staff and they gave me a hard time about my address change. There’s a bunch of young ignorant kids here that work out

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★ 5

Kenneth had great customer service!

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★ 5

EōS fitness in Webster has into my ultimate fitness haven, and I'm not being dramatic, thanks to the cutting-edge state-of-the-art machines and the great vibes and energy from the staff, especially Bethany.

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★ 4

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★ 5

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★ 3

It's ok

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★ 5

I was in town for the weekend and needed a quick pump. As soon as I walked through the front door I was met with excellent service from Ms Simon Harrow. She explained all the amenities and walked me through. I would recommend 💯

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★ 5

This gym is pristine! So clean, well staffed and a thoughtful layout. What a gem!

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★ 5

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★ 4

Gym is nice and all the only thing I found strange was there is no hand sanitizer at every paper towel and spray bottle area like the one in ELYSON eos

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★ 1

I only come here because it’s 5 min from my house but this gym is run by teenagers and if a machine breaks the solution is to put an out of order sign on it. As many due-paying members as this gym has I’m not sure why they can’t invest in a repair guy or service, I was told there is one repairman for all of the locations and he comes by once a week, but I have yet to see any actual repairs. This gym is hardly a year old but looks rundown and it’s a complete mess.

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★ 4

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★ 5

Fire

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★ 5

Gym is really professional I needed help and the front desk his name was Rudy helped me with my membership also made me feel very welcomed and overall had a great workout at the gym!!

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★ 5

Props to Rudy!! The best desk worker ever!! Loved my experience with him, he even gave me a workout plan!

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★ 5

Great service! Specifically Rudy, handsome boy gave me great advice!!

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★ 4

This gym has two distinct and desirable pros in the quality of equipment and 24 hours operations.

The cons are massive overcrowding almost daily from 6pm to 11pm as evidenced by the congestion inside and even outside in the parking lot. The paper towel dispensers by the equipment and even in the bathrooms, are frequently empty so not properly monitored by their contracted cleaning crew who would vacuum around whilst one is working out. This can be a bit off putting so service intervals need to be revisited with better attention and discretion!

Early workouts or after midnight are really when one can actually get a proper routine done but doing that is neither viable nor sustainable!

Perhaps, looking into another location in close proximity would help alleviate this issue especially with the fast increasing population growth in Richmond and environs.

The pace and magnitude of the plethora of apartments and subdivisions should justify such an investment or competitors would capitalize on the spillover!

Otherwise, a very good gym!

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★ 5

I really liked this gym

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★ 5

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★ 1

Out of the EOS this one is the cleanest ! I’ll give them that ! Eos aliana

But if I book a 5:30 class I expect the instructor to be there .. or at least have the class canceled or have the front staff know ..

5:30 barre teacher never showed up !

I decided to take a class today and I usually don’t cause all the classes and instructor are boring ! From the playlist to the energy of the teachers !

I definitely won’t waist my time again booking or attending with the classes !

Source: Google

★ 1

Excited to join this gym, I opened a membership online. Then I go into the gym to do my workout. On my way out of the door, one of the managers, Emilio R. Pause, stopped me saying I could benefit from a trainer to enhance my journey. I agreed and he spoke of the highlights. He gave his promo deal and I said ok. The thing is….he said, “ I HAVE TO create a new account. I’ll only charge you this minimal amount for the first month. “ I’m like, “Bet! I’m in”.
He says my other account will cancel.

Here’s the thing… none of it happened that way. My original account I created doing the Will Power EOS membership never canceled. They were trying to charge me for both.
So one Sunday before working, I asked the front desk for assistance and showed them my credit card charges. They were nice and said I needed a manager.
So after work 3 days later, I called the EOS Richmond location. Julia was the manager and she was not helpful! At first, she had an employee relay her messages to me rather than come to the phone. I thanked that young lady snd told her it wasn’t fair to her that Julia used her as a middle person. Told her she was doing a great job snd to please put that manager, Julia, on the phone.
Julia comes on the phone, and while I’m speaking, she says, “ whoa, your taking to fast …slow down 😳”. 🤦🏽‍♀️
I REPLIED, “ I’m not speaking fast, you keep up and you’re listening too slow! 😉
Seriously 🤷🏼‍♀️.
So I told Julia to cancel the contract Emilio Pause made because it’s a billing nightmare. And I want to keep my training and to place it on the original membership I created.
Julia said she can’t do that and that’s a higher up decision even though they were continually trying to charge me for 2 memberships.
I told her I wasn’t really asking! They created this mess and it’s unacceptable to tell me, the customer, I have to keep something their manager created under false pretenses.

She talked and said she would call back in 10 minutes. She never did.

I drove there 2 days later to speak with her in person. I met Chelsea. She was helpful and said, all they have to do is transfer the Personal Training ( PT) to my original membership I created.

It’s been a week. Today, EOS Richmond attempted to charge my card $300. My card company reached out and they are canceling the card and sending a new one.

I found out today Emilio Pause was promoted to General Manager. First, I commend anyone moving up and being recognized for quality work.
To EOS, after reading this review, you tell me how you hold your employees accountable. He’s now general manager and everyone is fixing his mess except Emilio Pause. I cannot recommend this place. Your customers are NOT your employees! Shame on you

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★ 1

Very crowded

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★ 5

Great service and friendly staff

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★ 5

Great team !!

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★ 2

The gym has become increasingly crowded, making it difficult to use the equipment or enjoy a comfortable workout. On top of that, the customer service leaves a lot to be desired—staff are not attentive or helpful, which makes the overall experience frustrating. There’s definitely room for improvement in both management and service.

Source: Google

★ 3

You guys never have paper in the restrooms

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★ 5

Great gym and friendly staff !!

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★ 1

EoS Gym has proven to be particularly challenging when it comes to canceling memberships. My son signed up with them, but after we relocated, he stopped attending. Despite this, they continued to charge us. When we reached out to cancel, they insisted that he must visit the original location in person to terminate the membership. Among all the gyms we've encountered, #EoS seems to be the most difficult in this respect.

Update 08/26/2025:
I sent email to Jorge as he mentioned in the reply but no response yet and I am still being charged on my credit card. Extremely disappointed on your customer service @eosfitness.

Source: Google

★ 1

Customer service is not good at richmond location. I have been paying for towel service for few months and my phone was not scanning properly to pull them out. Everytime I asked one of the front desk person they didn't bother or try to find the root cause. I will soon switch to LA atleast people over there know how to greet their customers.

Source: Google

★ 3

Very affordable (10$-40$/month depending on membership) and open 24 hours. Gym is very packed even during off-peak hours. I constantly struggled to find a free machine or bench. Weights are all over the place as no one puts them back or unloads the machines. Just cancelled my membership after a year of struggling for parking and equipment. Cancellation was easy as there is no contract and memberships are month to month.

Source: Google

★ 5

Really great experience with this gym so far. Busy most times, but still enjoy the equipment and atmosphere. Recommended to a friend of mine recently as well.

Source: Google

★ 5

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★ 5

Love this Gym! Been here since the opening and EOS offers all you need for a low great price!
This location operations Manager George is beyond professional an member minded, great customer service experience, he really makes the difference here at the Richmond location. I wish other locations can take notes from how to manage because going to the other ones near downtown aren’t as well received, but Richmond is always a valued customer experience!

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★ 5

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★ 4

Busy gym with good facilities

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★ 3

“Lifting weights while watching "Real Housewives" is like eating protein shakes with a straw at a tea party.” 💪🥤👒

Source: Google

★ 2

Great Gym with Room for Improvement!!
I have generally enjoyed my experience at this gym, appreciating its facilities and the variety of equipment offered. However, I do feel that there are a few areas where improvements could be made. During peak hours, the gym can become quite crowded, which makes it challenging to access the equipment I need for my workout. Additionally, I’ve encountered frequent interruptions from other members asking how many sets I have left, which can be disruptive to my focus and overall experience.
I believe addressing these issues, such as improving equipment availability and encouraging a more considerate atmosphere, would enhance the gym’s environment and make it more enjoyable for everyone. Overall, I still enjoy working out here, but these factors could make a big difference.

Source: Google

★ 5

The branch in Richmond staff is very friendly and polite. Facilities is always clean

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★ 5

Ty was really helpful

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★ 5

I lost my phone George the operation manager taking time to help me find it. Thank you so much for all your help.

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★ 4

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★ 5

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★ 5

This gym is one of the better ones. The facility is relatively new with a nice staff. Today a bit of an accident, I had locked myself out of my locker with my keys inside the locker and the pad lock on the locker. I asked Krish a front desk employee to help me out and he got the bolt cutters, between him and I we tried to cut the lock and we were not able to. On our last attempt I tried to squeeze the bolt cutters and broke the glass door on the locker lol. Luckily the GM Amilio and Krish were present so they saw that it was just an accident. The GM Amilio asked if I was ok and helped clean up the mess. I also spoke with Sam the front desk manager and she reassured that everything will be on that accidents happen. The staff was really understanding and helpful, besides the fact that I was a little embarassed, the truth of the matter is this is a great gym with even better staff!

Source: Google

★ 5

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★ 5

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★ 5

The Best EOS In the City the manager Jorge has been a great Leader my home gym!

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★ 5

Gym has very new equipment and different areas and training that caters to what you’re looking for. I’ve been going for a month and have no complaints aside from they’re very busy but obviously there’s no fault for that . I got help from one of the managers Joulia a couple days ago to help me find my keys which I was very grateful for .

Source: Google

★ 1

Overcrowded and I hate that I had to drive all the way to this location just to get my account fixed. I never received phone calls or emails back on my account. I go to the EOS in Cypress now so this was an inconvenience. I’ll be canceling my membership after my Personal training is over.

Source: Google

★ 5

Great place to workout . Front desk very helpful .will excellent employee

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★ 4

I have been a member at EOS for two months and have been consistently impressed with my trainer, Tee. Tee's training methods are effective in helping me reach my goals, and he takes pride in maintaining a clean and organized gym environment.

Source: Google

★ 1

Price is great, equipment good. But this place is always dirty, always out of paper towels or sanitizer spray. The bathrooms are horrible and besides the gym members wiping the machines down.. I don’t think any workers do it at all. It’s a nice place but not well taken care of. Even the massage chairs are gross. Great area, it’s always busy but there are some peak times that you can get in and out. Management needs to step up and whip this place into shape.

Source: Google

★ 5

Ever since Jorge Umana has taken over the operations leadership role at EOS Aliana, the drastic improvements are noticeable, Machines are working like they should be, men's sauna has been working consistently and efficently. Seems like the clients and the employees are both extremely satisfied. Interesting how one person can make such a positive improvement to an organization. Good job Jorge on all the improvements and looking forward to more postive outcomes. We all appreciate your efforts!!!

Source: Google

★ 5

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★ 1

Months ago, i gave 5 star rating to this gym at Grand parkway.
But now, i had to write about it. I blame myself that i signed up for a four month membership program for a trainer, manager Amelio signed up. I didn’t see a review about him on this same branch. I went through the same worst experience.
Never sign up any program with them please, they have their billing department separated which is another company. You have to call them again and again, each person will provide you wrong information! The billing department will say, you have to pay regardless and will hung up the call. Now, i’ve to wait for my day off and reach them in-person to talk to them.
I appreciate that how amelio signed me up, gave me a discount, i just went there to get the prices. But now it’s very hard to cancel that. I blame myself that why i didn’t see the bad reviews.
Also it’s very clear that these people just care about the money, as soon as you signed up with them. I remember the billing department person wasn’t interested to listen to my problem, he bluntly said, you’ve to pay regardless!!
I want someone from higher management or district manager, to contact me to resolve the issue. I remember one guy ‘Peterson’ used to be on this location, but he’s gone now i guess.

Source: Google

★ 1

Front desk receptionist are very rude and disrespectful. Not welcoming at all. Find another gym that actually want people to work out. La fitness is much more welcoming and not has packed.

Source: Google

★ 1

This gym has great potential but it’s always overcrowded. It doesn’t matter what time you come in. Morning, afternoon, evening or even late at night; you will see it packed and you will constantly be asked by people how many sets you have left. Don’t come here if you want a peaceful workout. If a chaotic atmosphere is what you’re looking for with constant sweat stench in the air, this might just be the place for you 🫰

Source: Google

★ 1

Always crowded never want to come back

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★ 1

Be careful when joining you will sign your life away

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★ 1

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★ 1

It’s so terrible what this gym does to people. I went in got a membership and Amelio the PT manager signed me up for a four month contract without my knowledge to get a commission. I got a call from corporate who communicated I was in a contract and said I could not cancel the contract I never even heard about. Reaching Amelio was so hard as he avoided me and when I went in to resolve the issue he treated me with a lot of hostility. He tried to convince me I knew but then realized it wasn’t going to work so he said he was going to cancel it later because I only needed 1 month and it’s all I could afford. He also lied about costs, he said the costs were monthly and they were biweekly. I was able to cancel my membership only 2 weeks after joining, the front desk said Amelio has many issues within the company. 2-3 weeks later I find out my membership is not canceled and this gym takes advantage that they have my account in file and keeps attempting to charge me. The bank stops them all the time.
I spoke with the Rose Rosenberg location a customer specialist by the name of Sasha was very understanding By what had happened she said she was going to put in a request to her manager to cancel my membership. To this day, I don’t know if my membership was canceled. I keep requesting it. I’ve also sent a request in writing and I’m unable to login into the system to cancel the membership myself so I rely on them to cancel my membership and I am still not understanding why they keep charging me every week for $97 to over $100. They change their name and charge my account leaving me on negative. I know the bank will reverse it later but it’s just sad and stressful to be a victim of scam in a gym where you trusted with your bank information, debit card information and thought they were going to be honest. I truly hope someone with time and money is able to Take them to court for what they are doing to people this is not how you do business.

Source: Google

★ 2

I was genuinely excited to upgrade to the Rejuvenation package at EOS Aliana — it was a major reason I chose this gym! The amenities are a great concept, and I really enjoy the wellness experience they offer.

However, I’ve run into some issues recently. Each time I’ve come to use the Rejuvenation amenities, staff are typically stationed at the front desk rather than in the Rejuvenation area. On two separate occasions, I requested to use the Reset Room, but none of the battery packs were charged. I even tried three different ones with no success, which was frustrating.

I still believe the package has great potential, and I truly hope these issues are resolved soon. I’d love to continue enjoying and recommending this upgrade.

Source: Google

★ 1

We need more triceps rope it's only 2 more 100s people

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★ 4

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★ 3

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★ 3

Gym is what it is, but the sauna being down so frequent is pretty bad.

Update - gym is about the same, gets a little crowded at times, but they could make one big improvement. Please staff come up with a process to reset the gym for the morning groups. The amount of dumbbells, missing weights and equipment in weird spots is awful at times. People in general just do not put stuff back and you're never going to fix that, but as the associates that work here that's your responsibility to reset the table for other users at times.

Source: Google

★ 5

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★ 5

My sales coordinator was so straight forward and nice shout out to the 18 year old that’s keeping EOS tight. ❤️🙏💪

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★ 4

Good one

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★ 3

I told someone a week ago that a couple of the bikes the seats on it are broken and no one’s fixed it yet . Also there’s way too many people in there. It’s overcrowded.

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★ 1

El personal es bien grosero diciendo ohh shit en los pasillos que les pasan tengan educación !! Falta de respeto

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★ 2

Joined in late March. Equipment is decent, but the gym is constantly overcrowded—sometimes a 20-minute wait for machines. Poor airflow makes the main areas feel hotter than the sauna, especially with fans off in key zones, or none at all. Some machines are oddly limited or feel off in terms of tension and weight accuracy. $22/month feels steep, especially with extras like towel service costing $10 more. It’s fine if you just need a basic gym, but not great for serious or consistent training.

Source: Google

★ 5

El mejor gym al k he ido, super bueno con todos los equipos, estoy 100% satisfecha ❤️❤️❤️

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★ 5

Great gym, what is not to love about this gym. It’s clean, great new machines.

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★ 5

Aden was great

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★ 5

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★ 5

Started a a 7 day free trial today, Oscar was super helpful.He explained the membership options clearly and even helped me find the gym closest to my place.

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★ 5

I really love the staff.

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★ 5

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★ 5

Very positive and good vibe.
Always feel motivated at this gym

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★ 1

This gym is constantly a mess. Dumbbells, kettlebells, weight plates, boxes — all left scattered around with no one bothering to put anything back. It’s incredibly crowded, and half the time there’s no space to actually work out. People don’t re-rack their weights or return equipment, and it doesn’t seem like staff enforce any basic gym etiquette. It’s frustrating to show up ready to work out and have to leave because the space and equipment just aren’t usable. Disappointing experience overall.

Source: Google

★ 1

This location is not kid friendly! I told my daughter to go here with my granddaughter yesterday. She was greeted with rude and unprofessional behavior. She asked to cancel her membership which I seriously understand. Customer Service is very important! Richmond location do better and learn how to professional talk to customers.

Source: Google

★ 5

Great gym, clean and great fitness classes available.

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★ 1

Crowded, teenagers galore, smells, rusty equipment, definitely not kept up.

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★ 5

Very nice Staff. Every one Respect the Customer. Very clean. I like so much, before I was member L A Fitness, bad
experience .

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★ 1

Terrible customer service...think twice before you join. They make it a hell if you want to cancel your membership. They say it can be only done online. It's like a scam. The lady asked me to sign up online to set up an account and sent me an email, but I never received it. She said this is the only way to cancel the membership. Never heard of this before.

Source: Google

★ 5

Great service. Weight class is awesome 👍

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★ 1

My wife was using this gym for some time, but did decide to cancel her subscription. She has stopped by to cancel it in person no less than 4 times, and we are still getting charged.
I have disputed the charges and gotten charge backs from the CC company 3 times and just disputed the fourth today.
My wife visited the location again and was assured her subscription was cancelled this past Tuesday, but today, Thursday, they charged the card again.

Update in April.... these thieves charged me again. now im on to 5 disputed charges and i dont know how many visits to the store.

Update: I emailed Jorge using the info in his response to my review. No response from him. And I was charged again May 30th. Trash Criminal Company with a liar named Jorge running the place.

Source: Google

★ 1

Dear EŌS Fitness Manager,

My name is Manpreet Singh, and I’ve been a regular member at your location. I’m writing to express my frustration and disappointment regarding an incident that occurred on Wednesday 5-21 night around 10:00 PM.

Over the past two weeks, I’ve been visiting the gym consistently with two guests without any issues. No staff member mentioned any policy violations or concerns until last night. However, the front desk associate on duty—Hispanic-looking with glasses—stopped me and very rudely told me I couldn’t bring in two guests.

What upset me most was not just the sudden enforcement of a policy I had not been previously informed about, but the way she handled the situation. She was confrontational, disrespectful, and unprofessional. I tried to explain that this has not been an issue in the past two weeks, but she argued with me instead of trying to help resolve the situation calmly.

I am extremely disappointed by this experience. I would appreciate if you could clarify the guest policy and ensure your staff treats members with respect and consistency. I hope this issue is addressed so that no other members face similar treatment in the future.

Sincerely,
Manpreet Singh

Source: Google

★ 3

Even when you think it isn’t going to be crowded it is.

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★ 3

Honestly, all the reviews that say the staff are unbearable, or outright rude, I just don’t believe. I have had a fine experience with staff and never had an issue.

In fact, I really like this gym. The equipment is usually clean, the areas are kept well, it feels new, and is an inviting place.

What makes me give the 3 star review, is the fact that this is probably the most crowded gym I have ever been at. No matter what time you go (unless it’s between 12-5am) it’s going to be extremely packed. Multiple groups of people on one machine, not a lot of space to do free range weights, and people seem to loiter a lot. There is almost no good time to go to have a comfortable workout where you're not waiting for a machine/spot for half the time you’re there. Some people just don’t have the time to sit and wait around for 2 hours.

Would I recommend it? Yes, I still would. Just understand that it get crowded a lot and you really have to pick and choose when you want to go if you want to try and have a decently paced workout.

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★ 1

HORRIBLE JUST HORRIBLE. LAZY WORKERS they don't refill the napkins probably why a lot of people don't wipe down equipment. EQUIPMENT IS ALWAYS BROKEN especially the cable machines, yall need to enforce more rules in this gym. I'm paying almost $60 for a membership so I SURE AS HELL EXPECT to come to a clean gym that has machines that aren't BROKENNNNN

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★ 1

I used to love this location compared to sugar land but tbh now it’s filled with youngsters who don’t know how to take care of the equipment!!! Treadmills always broken and the cable machines. Yall really need to do something about this because it sucks for the people who actually pay for a membership to go to a machine and be able to use the machines without worrying they’re broken!!!

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★ 1

Like the classes and all but the women's sauna is the grossest. Please do something about it, there is specifically few members that stay in there for extended periods and make it all stinky and dirty to a point where their sweat always Makes the whole bench wet and leaves puddles on the floor. I have even heard lot of other members having problem with this. Please monitor it.

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★ 3

New and clean I love the lady that keep the woman locker room very nice and clean, I think I’m like a lot of you who’s been to the gyms after gyms. I can tell a lot of people are wiped after. treadmills are full in the morning between 8-9:30 am , one thing I like to mention is This gym ladies like to selfie in the locker room everyday. The recovery room are good massages chairs, I would like a bit more quite because guys are chatting with the attendants for me recovery means sometimes else

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★ 5

Very clean and organized, love the staff so friendly

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★ 5

BIG SHOUTOUT TO JLONG, HE FOUND MY LOST ITEM AND KEPT IT SAFE FOR ME AT THE FRONT DESK UNTIL I CAME BACK FOR IT. PEOPLE LIKE JLONG ARE THE REASON I KEEP COMING BACK TO EOS. Thank you!!!

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★ 5

I just wanna simply say Amillio is an amazing fitness manager and person in general. He will truly get you taken care of along with his team. I’ve been to a lot of gyms from 9.99 to 200 a month and for me this gym has and always goes above and beyond in all aspects of the facility.

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★ 1

Something is always broke/needs repairing causing the facility to close often

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★ 1

I've been trying to cancel my membership for a while, and every time I go there, I have to wait for hours before someone helps me. I shouldn't have to wait this long to cancel my trainer. To this day, I still haven't reached anyone to help me cancel. I emailed corporate and still received no help. If they respond to this it’s a lie nobody contacted me still.

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★ 4

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★ 5

Great gym
New equipment
Super helpful front desk and staff
Friendly and motivated members
A+

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★ 5

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★ 5

Always a great class with Kimberly and Carmen

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★ 3

The recovery room leg pressure sleeves are always broken, several of them. They have been broken for some time now. The Richmond location really needs a pool. Otherwise, I enjoy the location.

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★ 5

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★ 5

The Bodycombat class is fun!

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★ 5

Excellent GFit classes 👏

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★ 1

I joined EOS Fitness with high hopes, drawn in by the warm, welcoming staff during signup. The team was friendly, explaining membership and personal training options with enthusiasm, making me feel valued. My personal trainer was great for seven months, but then abruptly left. To my shock, I was told my membership would be canceled, and I was still charged for PT sessions.

Trying to resolve this was a nightmare. I visited multiple times to meet the manager, but he was always unavailable. Finally, on a Saturday morning, after waiting 20 minutes while the front desk claimed he was with a client, I met him. His rudeness was appalling. He dismissed my questions about remaining sessions or switching trainers, saying, “Give me your number, I’ll take care of it,” and walked away. No resolution, no answers.

The contrast between the initial warmth and the management’s disregard during cancellation is stark. EOS Fitness’s management seems indifferent to customer concerns, leaving me frustrated and overcharged. I’d caution anyone considering this gym—signup smiles fade fast when issues arise.

(Word count: 200)

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★ 5

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★ 5

Best gym in tbe neighborhood!

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★ 3

Weighted glute machine strap needs to be replaced asap before it breaks on someone. Most of the time they are out of paper towels so you can’t really wipe down machines :/ other than that, great atmosphere to get your workout done in the morning since it’s not as full like in SugarLand.

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★ 5

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★ 3

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★ 5

Courtney is a great instructor

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★ 3

En mi experiencia que apenas es de 1 día considero que hay poca variedad y cantidad de equipos para el volumen de clientes, varios equipos rotos, como una caminadora, una polea de jalón al pecho estancada en un peso alto para muchos clientes, dispensadores de papel vacios, me parece que no hay supervisor de áreas o encargados de mantenimiento que detecten estos problemitas y mantengan el funcionamiento al 200%

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Just started going here and I can already say I’m impressed. All the equipment, space, and luxuries the place has to offer can catch any eye.

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★ 1

Unreliable hours, “24/7”? Not so sure about that. Random closures are becoming more frequent, completely disrupting your routine.

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★ 5

Had an amazing workout and an ever better relaxation in the sauna, Definitely deserves 5 stars.

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★ 5

Friendly, courteous staff, state-of-the-art equipment, functional and convenient layout... what's not to love!

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★ 1

Closed on 4/21 with no warning. Unreliable hours.

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★ 5

I really enjoyed working out great service 😊!

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★ 1

Too many people here violating your privacy with dumb social media cameras. Like go get your own private gym if you wanna record.

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★ 5

Awesome classes and great instructors!!

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★ 5

Great neighborhood gym. It does get really crowded in the evenings, so plan accordingly. But the staff is professional and helpful and the facility overall is very nice and clean.

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★ 5

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★ 1

The branch manager scanner , he let us pay money for trainer not qualify and now press as to pay every month around $500 for something we do not wanted , u need to be more professional not only take money from people we claim you 2 times

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★ 5

Wonderful place. Everyone is nice and helpful.

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★ 5

Love the classes! Instructors are the best!

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★ 5

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★ 5

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★ 5

Great place to workout. All front desk people are very positive.

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★ 1

Talk about "athletes" balling on a budget! Hahaha, if you want to wait around, watching people taking up equipment, acting like they're doing something other than being in the way, and having trash etiquette, then this is the place for you. Mediocre gym equipment at best, but hey, it's 24hrs! Hahaha, what a clown show. No thanks, I'll stick to my exclusive, private gym, where the equipment is better, and people know how to act.

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★ 5

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★ 5

I love my teachers, love my classes!!!
The best teachers, they all make a great team!!!

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★ 5

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★ 4

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★ 5

I went to Zumba this morning. Sam is amazing!

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★ 5

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★ 5

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★ 4

Nice inside good equipment, but it’s Hot inside the gym

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★ 5

Love the cleared l classes!

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★ 4

Best, and advance work out machines.
All area or perimeter of their exercice room looks Absolutely clean.
No broken machine.

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★ 5

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★ 5

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★ 5

Kimberly is an excellent instructor!

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★ 5

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★ 4

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★ 5

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★ 5

Great Body Pump Class!

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★ 1

This place is worse.they gave me a 7 days trial i didnt showed up within 4 days i want to cancel my membership theyre charging me for cancelation. Liar liar liar

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★ 3

Update: Cancelation Frustration!

I had to move to another state and not able to get anyone to cancel my personal training and or membership. I have called several times since March and emailed there has been no resolution. Now I am being charged for personal training, that I am there for. It feels as though they wanted my money, but now that I had to make a life change, no longer will deal with me. Every time I call - manager is not here or they just stepped out. So, I am writing here to see if I can get a response.

This makes me sad, as I really did enjoy it there.

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I started with EoS - Richmond, TX late November, and I absolutely love it here. The vide and the people is what makes this place great. I did opt for the personal trainer as I had no clue on how to use the machines or routines I should do. Didn't even know what leg, push and pull meant. I have always done fitness classes (which they have), but I wanted to challenge myself to do more. Selecting the training option has been the best I decision I have made in a long time.

My trainer (Jessica) goes above and beyond. Not only do I get to spend time learning about all the different areas of the gyms and exercises, she also checks on me throughout the week. For example, I injured my back (disclaimer - user error) and she contacted me to see how I was doing and asked what I needed. Although, she is knowledge in all things exercises, diet, and stretches. It is her compassion, interest in my health that has made this transition to a "big" gym so easy. From the moment I stepped in I felt welcomed and as I belonged.

Thank you, Jessica. Thank you, EoS!

Source: Google

★ 1

Always crowded making it harder to get a turn on any equipment.

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★ 5

We really enjoy the EŌS gym, staff is friendly. Gym is very clean.

Source: Google