★ 5

I LOVE being in here. It’s spacious and fun and the mascot is so empowering 😂

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★ 5

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★ 5

Great gym, been here for just about a year. The entire gym is always super clean, the staff is friendly and the equipment is solid. I can always count on getting in a great workout.

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★ 1

I've been a member with them since they opened in 2019. I never had a problem until I've became real busy with work and life and to my assumption I thought my membership was only 1 month overdue after my card has been replaced from fraud and they billed me for 2 months lol. Any how's, communication from the staff to the General manager is horrible and I just gave up on them and wanted to cancel my membership but they couldn't even do that and told me I still needed to pay two months membership to do that even though I never stepped inside the building with my month to month membership. Bad management, bad staff, no accountability for someone to talk to, no corporate number, no supervisors to keep the GM's in check. It's just an ugly mess. Go to planet fitness, LA fitness or Lifetime at least they won't bombard you with extra fees!! Oh and avoid Adrianna she's the worst of them all and no help!!

Edit** still wouldn’t go back unless if they fire the lady manager and current workers. They need to bring the old staff back the ones who started the gym.

Source: Google

★ 5

Equinox Plano is an incredible gym, and Adreana and Hanna make the experience even better. Adreana is always welcoming, professional, and goes above and beyond for members. Hanna is super friendly, helpful, and makes every interaction a great one. They both bring such positive energy and truly represent what Equinox is all about. Cheers

Source: Google

★ 5

This is a great equinox although would prefer the location be more to the east by 75 and GWB. That said the facilities are top notch. It's always clean, well kept, smells good, staff is friendly and super easy parking right in front. Love the cold eucalyptus towels that is so easy and dumb yet nobody else seems to have but equinox.

The group classes are where this equinox shines. Never had any issues getting in any of the popular and best classes, the studios are very nice, clean, and well appointed. The only complaint is Pure Strength with David is only 1x per week. That is perhaps by far the best equinox class and need to be far more frequent and needs to be at the highland park location as well. David is perhaps the best instructor of all the classes i've tried.

It's sad to see this location that is so nice and beautiful yet the Highland Park Equinox location is a complete run down filthy dump that looks like a golds gym from 1980.

Source: Google

★ 5

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★ 5

Loving Equinox Plano so much! I went from zero gym membership to Equinox because…go big or go home? I am loving the group classes, friendliness of the instructors, and the cleanliness & niceness of it all is👨🏻‍🍳💋. As a novice to fitness, but with a willingness to jump in and try everything, this has been a life changing choice. I look forward to coming every day/week and it’s just been great.

Source: Google

★ 4

please reconsider re-opening the play area for our children, we are too many looking forward to that, thank you

Source: Google

★ 5

Equinox Plano is a World Class gym its in more than 100 locations in three countries..
The world class Physical Trainers, Lead Coaches, LMTs, Maintenance staff, Greet staff and most importantly friendly team!!
Need a change or looking for transformation, then you must be Equinox- Excellent, Extraordinary, Enthusiastic & Extremely motivated P.Ts to train you & gain you to get your best of your shape, tone, fitness and health!
Equinox Spa therapists are highly qualified, experienced and skilled with various modalities to help you to Recover, Refresh, Reboot & Rejuvenate after your workout and help your body to wash out all the metabolic waste into Lymphatic system and there by give your optimal health with Relaxation,Swedish, Deep tissue, Myofascial release, Trigger point, Stretching, Aromatherapy, Percussion gun , Taping, much more techniques applied to recover your body & mind!
Clean,Calm ,Cooling interior with great interior decor with real plants for oxygenation, world class equipments and varieties of classes with highly trained instructors , Yoga ,Pilates,Zumba ,other classes around the clock!
Convenient location,with plenty of free parking and a shop for your workout outfits latest trends, fashionable outfits as well...greatly maintained Steam room, Showers, Swimming pool, lockers,etc...just Enjoy and make better version of you!

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★ 5

I had a massage with Sham, and it was fantastic. He’s very knowledgeable and knew the right amount of pressure for my body. I’ll definitely go back to him.

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★ 5

This review is for Sham, who is an exceptionally knowledgeable student of massage and holistic health. Sham provides a very calm and relaxing massage catered to your level of comfort. He is well-versed in various massage techniques and remains eager to expand his knowledge. Sham approaches his work with enthusiasm and passion and I left feeling relieved and refreshed. You will be very happy with his services here at Equinox. 😊

Source: Google

★ 1

I have an issue with someone leaving notes on my car saying “Have a great day, handsome” since I started my membership here. I reported it to the staff through the concierge service that I was being stalked and harrassed. Shortly after that, management reached out to me where I informed them of the issue, told them who it was, and that I wanted to cancel my membership due to feeling unsafe since I had a potential stalker who knew my vehicles and schedule. Management told me I can only cancel my membership by providing a doctor’s note or showing proof that I moved. They even offered to move my home club to the Equinox in Highland Park. I decided to take a month break and when I came back I saw the creep who leaves notes on my car still there. Management did nothing for my situation. Clearly they do not care about the safety of their gym goers. If you are a creep and like to stalk people, I highly recommend this gym because this is acceptable behavior here.

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★ 1

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★ 1

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★ 5

Sham was great! Amazing

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★ 5

I was apart of this gym for almost three years and I never ran into any major problems it was always clean and everyone was always so friendly and kind you truly felt the atmosphere was positive and there
I only left because I’m moving away due to school or else I would have stuck around
But equinox Plano is a gem and I’m thankful for all the memories I’ve made here and people I’ve gotten to know

Source: Google

★ 5

Highly recommend that you schedule a massage with “Sham” at Equinox (Plano). He’s extremely professional, it’s a calming environment and Sham is in tune with your physical needs. I recently had Total Knee Replacement surgery; Sham has been amazing with his medical massage for this specific leg. Grateful for our membership at Equinox for the past 1.5 years. One of the best decisions we’ve (my wife and I) made! #medicalmassage

Source: Google

★ 1

Poor customer service

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★ 5

This is the best fitness organization I have ever been a part of! As a grad school student, it is hard for me to find a place that I can afford but also provides a luxury experience to enjoy. I worked with Hanna and Chris to find a solution- my school actually offers a discounted rate for students, which allowed me to open a membership here! I have been a member for three weeks now and have loved every part of it. Going to the gym feels like a treat, and is truly the best part of my day. I look forward to trying more classes and continuing to use the amenities here.

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★ 5

Clean nice and neat needs a huge pool !

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★ 1

Member for +18 months - Poorly managed beware before deciding to sign up

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★ 5

A great facility, and Jack is amazing and very helpful.

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★ 5

I had a massage with Sham it was amazing! Thank you! Awesome gym too!

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★ 5

Therapist Sham was great!

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★ 5

fine

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★ 5

Perfect message. Ask Sham

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★ 5

Had a message with Sham. Amazing!

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★ 1

This place is bad. Very expensive but treat you like it's cheap. The good classes are always full and you can't get in. The employees are all snobby and rude. I don't remember the last time any employee actually said hi to me unless I was checking in. Bad vibes Equinox.

Source: Google

★ 5

Equinox is hands down the best gym I’ve ever been to! The facilities are always spotless, the equipment is top-notch, and the overall atmosphere is both motivating and welcoming. What truly sets this place apart, though, is the management and staff. They go above and beyond to make sure you have the best experience possible—they are always helpful, professional, and genuinely invested in your fitness journey. Whether you need assistance with equipment, class recommendations, or just a little extra motivation, they’re always there to support you. Highly recommend Equinox to anyone looking for a premium gym experience!

Source: Google

★ 5

The Equinox Plano isn’t just a gym—it’s a lifestyle upgrade. Whether you’re a seasoned fitness enthusiast or just starting out, this place will leave you feeling empowered, energized, and excited for your next workout. Highly recommended!

Source: Google

★ 5

I absolutely love Equinox Plano! From the moment I walked in, I was blown away by the upscale atmosphere and attention to detail. The staff is incredibly welcoming and professional, always making sure that I feel comfortable and motivated. The gym is immaculate, and you can tell that cleanliness is a top priority.

The variety of classes offered is amazing! Whether you're looking for an intense HIIT session, yoga, or cycling, there's something for everyone. The trainers are top-notch — they're knowledgeable, encouraging, and really push you to do your best. It’s evident that they care about your fitness journey and help you achieve your goals.

I also love the amenities, especially the juice bar. After a hard workout, it’s the perfect place to unwind and recharge. Equinox has truly created an experience that goes beyond just working out — it’s about overall wellness, and I couldn’t be happier with my membership.

Highly recommend Equinox Plano for anyone who wants to elevate their fitness routine in a luxurious environment. It’s worth every penny!

Source: Google

★ 5

I recently had the pleasure of visiting Equinox in Plano, TX, and I couldn't be more impressed! From the moment I walked in, the atmosphere was welcoming and invigorating. The facilities are top-notch, with everything meticulously maintained and organized. The gym has a wide variety of equipment and workout options, catering to all fitness levels and interests.

What truly sets this location apart, however, is the management team. They are genuinely dedicated to creating a positive and motivating environment for every member. The staff is incredibly friendly, approachable, and always ready to assist, whether it's for a fitness question or a recommendation for a class. The management team goes above and beyond to ensure that all members feel valued and that the gym runs smoothly. Their attention to detail and commitment to providing an exceptional experience is evident in everything they do.

If you're looking for a high-quality gym with excellent facilities and a management team that truly cares about your fitness journey, Equinox in Plano is the place to be!

Source: Google

★ 5

Love the Plano location. It’s always so clean and the staff and management are friendly and extremely helpful. I love that there are a variety of fitness options from personal training to, my personal favorite, Pilates classes. I always look forward to returning!

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★ 5

The gym is clean, with top-of-the-line equipment, and the staff is friendly and welcoming. I love the variety of classes and there’s always something that fits my needs. The instructors motivate me so I feel like hitting my goals. The locker rooms are well-kept with great amenities. Overall, Equinox Plano offers a premium experience. I usually don't like spending the money but I have found it's worth the investment. Highly recommend it!

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★ 5

I loved this gym! Unfortunately because I moved to Rockwall I had to cancel my membership. The classes were great and it was never extremely crowded. I wish they'd add a location in this area. I truly miss the classes & the instructors.

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★ 1

We and my friend saw the Ad so we called! Administrative lady grabbed my DL, address and phone numbers. She said what's next is a tour and after that get a onetime guest tryout. The tour took over 45 minutes. Finishing we were getting ready for the lockers and stuff. Instead she walked us out with no reason. As advice, she said she would have to arrange the tryout for the next Saturday due the processing times which take 24h. She never get back to us nor she sent a dime. I don't wish this to anyone. We waste our precious time. These people work tight and high-pressure sales tactics.

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★ 5

They had a guy giving great massages right after workouts! Genuine guy, great facility

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★ 5

I received a massage with my membership, and Sham was amazing! Would highly recommend him for any massages.

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★ 5

Sham is amazing. He has great bedside manners, well experienced in massage & the science associated.

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★ 5

Sham is so amazing and definitely helped me with my aches and pains. Highly recommend!

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★ 5

Great massage experience from Shan!

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★ 5

Had an amazing massage with Sham at the Equinox Plano Willow Bend location! Sham combines his 25 years of physical therapy expertise with the massage!! Highly recommend!! Do not put it off!!!

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★ 5

I decided to take a break from my usual spa and get a massage from Sham at Equinox. It was GREAT 👍 he is very knowledgeable and doesn’t need the coaching that I’ve had to do with other therapists. Hands down, the service was a 10 from start to finish. I’ll be back in a few weeks!

Source: Google

★ 5

Highly recommend getting massage at equinox plano. Sham is very professional and caters to all your needs. Well worth the time and money.

Source: Google

★ 5

No complaints about Equinox Plano. Step above any other gyms in the area. Everyone I have interacted with has been pleasant and easy to work with. My trainer Trent holds me accountable and pushes me to do things I didn’t think I could do. I’m looking and feeling better than I ever have.

Group classes are great if you vibe with the instructor. This location gets crowded between 6-8pm but so does every other gym on planet earth. The worst thing about this place is the members that take phone calls while sitting on a machine.

Source: Google

★ 1

A few months ago I came around 5:30am and while I was using the lat pull down machine, one of the trainers there I believe his name is Kyle, stopped me in the middle my set so he can ask me how much longer I was gonna be using this machine because his trainee apparently needed to use it. I told him I have 1 more set and he should not have stopped me in the middle of the set, he can wait the 10 seconds at most for me to finish. Then I explained the situation to the head coach and she said she would call be back. Now a few months later, I’ve never heard from anybody here at this gym. Here’s why I’m upset about the situation. I think woman can collectively say that starting to workout at the gym is scary enough. And now you have 2 men standing next to you tapping their toes and interrupting your set because they want to use the machine you’re using. 2. I wasn’t there because I paid for a trainer, Kyle felt that his trainee had priority over this machine, which is why he didn’t think he needed to wait for me to at least finish the set I was already doing. Nonetheless I’m still paying $250/mo for a gym I can’t bring myself to go back to.

Source: Google

★ 4

I’ve been a member at this gym for three months, and overall, my experience has been positive.

The amenities set this place apart. From fresh towels that are always available to sanitation wipes conveniently located on every floor, it’s clear the gym prioritizes cleanliness and comfort. The staff—from the friendly front desk team to the diligent sanitation crew—consistently create a welcoming environment. Another highlight is the variety of classes available, offering something for everyone, no matter your fitness level or interests.

My Pilates sessions with Anne have been a standout experience of my time here. She is a great trainer who listens to my needs, keeps each session engaging with new challenges, and knows how to switch things up to keep me motivated. After every session with Anne, I feel stronger, more aligned, and ready for the day.

Other notable instructors include Katie, whose yoga classes are both calming and invigorating, and Soraya, a top-notch spa therapist. Having access to on-site spa services is a fantastic perk, and Soraya’s expertise makes every session feel like pure relaxation.

That said, there are a few areas where the gym could improve, hence the 4 stars:
1. Limited weight training space: The gym can feel cramped during peak hours (weekdays from 6-8 am and 4:30-7:30 pm), especially for those focused on strength training.
2. Crowded classes: Popular class times are often packed (especially mornings and evenings), which can take away from the experience.
3. 1:1 Pilates sessions in a small studio: Recently, I noticed that sessions are staggered, which makes the already tiny studio feel even tighter. It’s not ideal and a bit distracting, but I understand the space limitations.
4. No smoothie bar: While the gym offers pre-made/bottled options in a refrigerator, currently it lacks a fresh smoothie/juice bar—something you’d expect in a ‘luxury’ gym.

Despite these drawbacks, I enjoy being a member and look forward to seeing how the gym continues to improve. The welcoming staff, variety of classes, and thoughtful amenities make it a great place to continue my fitness journey.

Source: Google

★ 2

Nice ambience. Needs upgraded machines and longer operating hours.

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★ 1

came in as a guest and was treated horribly, wanted a membership, gym also isnt that great anyway! get something at Lifetime its much better! waste of money here!

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★ 1

Easily worst equinox ive ever been to been a member of equinox for 2 years, Michael is probably one of the worst managers here. staff are absolutely untrained and have had only Issues with this place. This is my personal experience do as you will i suggest not getting a membership here

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★ 5

Gorgeous space, great classes, clean environment!

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★ 1

Despite the "nicer" gym look and feel, the overall experience falls short of expectations.

As a new member (just weeks in) members routinely engage in loud phone calls that are audible even over headphones. When politely asked to take calls outside, some members have become confrontational, responding with hostile attitudes and insults (this is despite clear signage and policies prohibiting phone conversations in the gym).

The staff consistently fail to enforce these policies, even when issues are brought to their attention by multiple members. Despite higher prices, the atmosphere has deteriorated to budget gym standards.

Go elsewhere.

Source: Google

★ 1

Stop sending 30 messages to rejoin members. Learn to improve service to retain guests.

Cancelled membership and 0 regrets. Trainers needs to stay in their lane.

many fake 5 star reviews are they getting on here.

Complete failure of a gym. High employee and member turnover. New Employees/ trainers are clueless and perhaps aggressive due to to financial struggles.

Gym was decent during pandemic since it was mostly empty and enforced policies. Now it's fairly not favorable, limited hours and excessive personal trainers crowd the gym. I expect this location not to last by next year.

Source: Google

★ 1

Staff communication is horrible. Try to find out about information about the gym and working out. Couldn’t answer questions just kept saying they are a membership base gym when all I was asking is if I take a tour if I would be able to workout after. If you want $200+ for a membership I at least want to see if I like the equipment and facility. And I would hope for $200+ that the staff would be great ! No thank you

Source: Google

★ 5

Had the chance to tour this gym. Great atmosphere and equipment.

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★ 5

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★ 5

I've been a member of Equinox Plano for more than two years now, and I absolutely love this place! Even during peak hours, it never feels overcrowded. It's adult-only and has a great vibe with modern ambiance.

It offers a fantastic range of amenities including a swimming pool, various group classes, and even a rooftop area for outdoor workouts. The entire gym is always impeccably clean and free from any unpleasant odors. If anything isn't working, they usually fix the issue pretty quickly.

I enjoy working out here and I highly recommend it to anyone seeking a top-notch fitness experience!

Source: Google

★ 5

The best gym!!! All instructors are amazing, the class schedule is ideal — tons of morning, lunchtime, and evening options to choose from. The staff is friendly and helpful. Also made some new friends here (love the community!). The membership is worth every penny if you work out regularly. Highly recommend!

Source: Google

★ 5

This is probably the highest quality gym available in the area, from the standpoint of aesthetics and cleanliness. I’ve gone here for over 3 years. Equipment selection is acceptable for weightlifting, great for cardio. It’s almost never too busy.

Every once in a while (several times a year) they’ll hold events with a DJ, and various companies providing free products to try. It’s nice.

They have a cafe, but it was inactive for years because of some contract issue (equinox owns the space and leases to companies). Now there’s ’matcha mama’, but it’s unclear how active and open it is.

There are various seating areas + WiFi for members, meaning you can get some work done which can be convenient.

The rooftop area is awesome, including the ability to view sunsets and storms that are coming in.

The locker rooms are great too, although I wish they had a dry sauna.

The staff is friendly, but don’t get too attached to trainers or front desk people as churn and turnover is massive. I think the trainers suffer from long demanding hours and the front desk people are usually in an interim phase of life (graduated college and figuring out what’s next) and have the job for the free membership, as to my knowledge they’re only being paid $9/hr. Membership advisors seem to stick around longer.

I’ve never taken a class, but they offer so many, at no additional cost, and I’ve heard great things about them.

I’ve also heard personal training is great, and many benefit from it.

They have a no (overt) filming policy, but given the equinox brand clout and the ‘influencer’ culture we live in, don’t be shocked if some people are recording themselves or if a few ‘broccoli hair guys’ are sometimes there acting like they’re a ‘celeb’.

Additionally, like another reviewer called out, there are some older men who overtly / frequently seek conversation with the (younger) women (guessing 30+ yr age differences). Perhaps it’s a coincidence, but I seldom see many (younger) women working out at the same time as myself when previously I did.

All of this is to say that I’ve greatly enjoyed my time at this gym, met a lot of great people, and would recommend. There is a 12 month commitment required, after which it becomes month to month, so plan accordingly and ensure it makes sense for your situation as it’s not cheap.

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★ 5

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★ 5

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★ 1

been a member here for 6 months. pretty decent space but staff here are absolutely horrible. indian guy with a beard is nice that works front desk otherwise supervisors etc. absolutely horrid

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★ 5

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★ 5

The best club. Great staff. Clean. Professional. Highly recommend Equinox.

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★ 1

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★ 1

Wife was cornered by multiple older guys that crept her out. Told the staff and it was basically dismissed.

Staff is really unhelpful.

Suggest another gym.

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★ 1

Please avoid this gym at all cost

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★ 2

Things that are worth it: Classes. love the instructors Vlada, Amanda, Kristen for pilates/barre/yoga. The showers are nice too.
Not worth it if:
1) you have an irregular schedule whatsoever. You have to book in advance and reserve a seat for a class because otherwise - trust - it will get filled and you will show up and be turned away. I've literally gotten to a 5:30 class at 5:31 (with a reserved mat) and had to leave.
2) If you're only coming for weights - you can get the same thing at literally any other gym.
3) I gotta say my biggest gripe with this place is the poor customer service. For how expensive it is you'd think they'd bend over backwards to please the members but not in the slightest. Shout out to Ivana in management. Go girl give us nothing!
4) You plan on using any of your guest passes (btw you get 2 per YEAR). Again, this gym is oversaturated with members and so it's impossible to get to do a class or workout with a friend.

Having that said, I still come for the classes but in no way would it be otherwise worthwhile, imo. Save your $.

Source: Google

★ 5

Been coming to equinox plano since September. I absolutely love this gym and the staff!! Everyone is so friendly and helpful, the classes are amazing!! I love love Kristin Gonzalez’ yoga class highly recommend!!!! As well as Lauren G’s power vinyasa totally in awe of their way of teaching!! <3

Source: Google

★ 5

I joined Equinox about two months ago after hearing about it through work, feeling it was time to start hitting the gym again. The moment I walked in, the staff greeted me warmly and made me feel at ease. Antoine, the membership wizard, I'd say—was exceptionally kind and patiently answered every question I had. He gave me a comprehensive tour of the facility, and I was blown away; I'd never seen a gym that luxurious before. What really sold me were the cold essential oil towels—an indulgence I didn't know I needed. And can I just say, the Equinox app is next-level; it makes managing my workouts a breeze. I would also like to acknowledge the cleaning staff for maintaining the cleanliness of the gym. I love this gym so much; it's become my second home after work. Anyone looking for a personal trainer, I highly recommend Connor. He's not only understanding but always pushes me to do better. I transitioned from irregular eating and sleeping habits to consuming three balanced meals daily, and getting regular quality sleep. I've witnessed significant improvements in all facets of my life. Connor has been instrumental in helping me feel confident navigating the gym floor and using equipment correctly and effectively. He took the time to understand my fitness goals and abilities, providing invaluable guidance every step of the way.

Source: Google

★ 5

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★ 1

Trying to charge me an extra month after I had cancelled. Communication is extremely poor and I did not step foot in the gym once for the month they are trying to charge me for. No one even told me how my relocation cancellation was completed and no one told me I had another month to pay for. Now they’re trying to send my bill to collections. Don’t sign up here.

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★ 5

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★ 1

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★ 1

Equinox is a scam and anything but luxury. There is little equipment to choose from, the bars are bent and the machines are in poor condition. The gym locks you into a contract that is practically robbing you and is nearly impossible to cancel. I would recommend the new Gold’s or John Reed. They won’t require you to sign a ridiculous contract, and their equipment is brand new with more to choose from. John Reed has Dyson hair dryers, Equinox has hair dryers you would find in a motel. The hair dryers on top of the mediocre equipment is unacceptable for what Equinox charges. I regret signing a contract for the location. 100% not worth it.

Source: Google

★ 5

Love this Gym nuff said and my favorite in Plano!

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★ 5

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★ 5

Amazing place to work out. I come every morning and it’s always super clean. I especially enjoy the indoor swimming pool

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★ 1

Unfortunately the management at this particular gym is not for ALL OF US. I'll just say if you aren't for ALL OF US as a people then you need to find you another profession. That's all I'm going to say about that.

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★ 5

I’ve debated sharing a review, not because this gym isn’t fantastic (it is), but because I don’t want more people going at the same time as me 😂

Equinox is a luxury gym experience which lives up to the hype. You are paying for unlimited classes, well maintained equipment, friendly staff, gorgeous locker rooms and Kheils products, nice pool, and best of all…. No crowds! Seriously… I go at noon when I can and I’m one of maybe 15 people at the gym. It’s amazing.

Side note, the customer service is incredible. I noted that there was no swim / pool equipment available, and within days they had ordered kick boards, floats, and more to use for working out. So thankful for that. For me, paying more for a gym is something I am willing to justify for my mental and physical heath. Why wouldn’t you want to go someplace you are excited about each day?

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★ 5

You get what you pay for

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★ 5

Probably the nicest gym I’ve ever been to seriously a 10/10 month I’ve had at this gym, the nicest equipment and people

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★ 5

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★ 5

Paola is great she’s such a sweetheart and it brings me joy when I run it her ! She works really hard and whenever she’s here the lockers for the girls look great

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★ 5

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★ 1

Too expensive for what you’re getting. The attitude from management was off-putting.

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★ 5

Two months in so far so good. Gym is very clean and well maintained. It's never that busy which is one reason I joined. I really like the top floor outdoor workout area. It is pricey, but you get what you pay for!

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★ 5

great machines great yoga classes great instructors great vibes.à

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★ 5

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★ 5

Phenomenal facility with a great staff. There are 4 levels (including the outdoor rooftop Playground) all of which are really well maintained. The gym is never overcrowded, so waiting on equipment isn't much of an issue even during peak hours. Dumbbells go up to 120lbs, plenty of barbells plus a couple trap / hex bars, powerlifting platforms, squat racks, smith machine, a variety of benches, 2-lane indoor pool that almost always has at least 1 lane open, several studios, tons of classes, really clean locker rooms with towel service, and more. Highly recommended.

Source: Google

★ 5

Great facility

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★ 5

The Gym is impressive in size and the range of equipment caters to many different types of fitness styles. I always appreciate the cleanliness of the locker rooms and the friendly staff. I enjoy taking classes with Jude M. and Liz T.

My Personal Trainer experience with Leslie Jones has been fantastic! With her guidance and positive outlook, I have changed my eating habits and seen results; losing 10% body fat overall, 12lbs of body fat, 17.5 total inches, lowered my BP/ resting HR, and added 10% lean muscle mass that increased my metabolism, overall strength along with cardio endurance.

- If you are looking for results, ask for Leslie!

Source: Google

★ 5

Amazing experience signing up. Seamless and easy! Mikol went above and beyond by providing the best customer service.

The gym is super clean with all the equipments up to date. The atmosphere is quite and the people working out are friendly. If you are looking for a gym that is luxurious with amazing amenities, this is the one. Look no further!

Source: Google

★ 4

The gym is clean and very well equipped. What draws me to the gym is the ease of planning a workout and the wonderful trainers and staff. My experience with my trainer-Leslie has been fantastic. Leslie is well prepared for every session-all the workouts-sequence, reps etc are planned. At the same time she is most nimble at changing plans based on how I am feeling on a particular day. She is kind and compassionate, sharing her own lifting gloves whenever I have forgotten mine, helping me stretch and easing out shoulder knots, post workout.

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★ 5

Great facilities, super friendly staff, a plethora of classes, and no overcrowding issues, even at peak hours. Though expensive, you certainly get what you pay for, especially if you take full advantage of all this gym has to offer.

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★ 5

It’s time to write a review for my favorite gym and I think here is the best place to say thank you so much to my favorites trainers,I have really tight schedule at work but I change my schedule to be on their classes i love Beth Vaughan(she is wonderful ), Kayla Dye(👌🏻), Jude McCarthy and Griffin Ballard they are amazing and so caring all of them teach very well and correct mistakes.

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★ 1

Front desk was hesitant to look our way and seemed revulsed at our presence. (I.e no smile, no welcome, staring at us)

We don’t advertise our wealth openly, and have a sense of humility when traveling. So, we don’t wear our; trustee money, venture capitalist funding, and American Express’s on our sleeves. This if fortunate, otherwise, I wouldn’t have seen how terrible these two individuals were.

Upon realizing they do not offer day passes, I planned on purchasing a year membership for a few day trip. Until I was questioned as if I could actually afford such luxuries.

I do plan on moving to Texas. However, with an entitled child complex of a front desk staff, I would rather be paying any other establishment and wouldn’t like to subject my family to such disrespect for not looking a certain way.

Management was much more kind when she came down to assist but this wasn’t enough to amend the lack of humanity and kindness in the front staff. Hopefully Equinox can train the front staff man and woman on politeness. After all, they are fortunate to have jobs.

April 20th, 2023 @ 11:00

Source: Google

★ 5

Highly recommend this gym. Been working with trainer Leslie Jones for about six months. She is awesome very accommodating. With my background in hockey and training for 10+ years she is always pushing my limits.

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★ 5

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★ 5

Great facility, Started my training sessions and I Highly recommend Leslie Jones, Very bubbly personality, knows a lot about weight loss and fitness in general, very fun to workout with and helped me achieve my goals of losing fat and packing on more muscle!

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★ 5

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★ 1

“You are not a New Year’s resolution. Your life doesn’t start at the beginning of the year. And that’s not what being part of Equinox is about.”

You wrote your on review. Worst marketing campaign ever. Fitness Project deserves all your business.

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★ 5

This place is amazing. All classes that I have signed up for I have felt motivated and pushed. My wife and I love going here. Can't imagine going to another gym.

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★ 5

Super impressed with my experience so far. Love the variety of classes, as well as the facilities. Staff is super friendly. I can’t believe I was paying the same monthly rate at my former Pilates studio, which had far less variety (obviously) and a less flexible schedule.

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★ 5

Melissa showed me around. I had a wonderful experience and loved the atmosphere!

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★ 5

Great facility! A little expensive, but you get what you buy!

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★ 1

This “gym” employs unprofessional and unethical staff - one particular instructor was extremely inappropriate-

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★ 5

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★ 1

Have paid this gym thousands of dollars only to have my membership terminated for recording my workout on an empty gym by the unruly “karen” on duty who goes by the name of ivana. The only upside about this facility is 1) the fact that nobody works out here so you don't have to wait in line to use anything and 2) its very clean. Outside of those pros, this place is horrible, mainly because of the attitude of the staff. Some are very pleasant but, it’s overshadowed by the indifference and overt rudeness of the other staff

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★ 5

Love this gym! It has so many classes all throughout the day and there’s something for everyone. The staff and instructors are super nice and welcoming. It’s so clean and everything is always stocked up. Great gym equipment and it’s so aesthetically pleasing.

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★ 5

Keep

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★ 5

Hands down the best gym I’ve been to. Major upgrade from lifetime.

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★ 5

This Equinox is great. One of the better gyms I have attended.

I am glad to be part of this equinox. here’s couple highlights from this equinox:

Equinox in Plano is not packed on peak hours, and there’s always room for you to exercise.

There’s four levels where the fourth level is a rooftop with weights, benches and additional equipments.

Theres a wide range of classes going on throughout the day.

The bathrooms/showers are clean and have a sauna for you to destress.

did I mention about the amount of space you have? there’s even Pilate classes. Oh and a pool!

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★ 5

This gym has changed my life. It’s pricey but you get what you pay for. I love the classes and especially the yoga class. Kristin, the instructor is so motivating and one of the reason why I joined the gym. The whole staff has been inviting and nice since day one

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★ 5

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★ 5

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★ 5

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★ 5

I started at Equinox in late May and began personal training sessions with Leslie Jones. The staff here has been SO informative, supportive, and amazing. Leslie really goes above and beyond to share her knowledge and answers (the many) questions I have when it comes to nutrition, form, or even the science behind how she builds her training plans. Not to mention she is so encouraging and uplifting! I really enjoy our sessions together. She’s an exceptional trainer!!!

Update: I have lost 8 lbs of fat and gained 2 lbs of lean muscle since I started training with her 6 weeks ago!

Source: Google

★ 5

They offer the best group exercise classes in the area. I've joined other group fitness studios but I tend to get bored after a month or so. Here they have so much variety you can rotate and try many formats (yoga, athletic conditioning, Barre, pilates, cycling, etc ). The instructors are excellent, they will challenge and motivate you. I haven't used the cardio/weight equipment, so can't comment on that but the gym is always clean and the locker rooms are top notch.

Source: Google

★ 5

With a great selection of top-notch equipment, from machines to free weights, to tons of cardio equipment (including SoulCycle on demand) - spread out over 4 floors (including an outdoor exercise space on the top floor) - you will find everything you need at this gym. Friendly staff, great classes (at convenient times) and a management team that cares about its members, you will not regret joining this gym!

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★ 5

Have loved the Plano gym from the moment I signed up. Great coaches and a clean facility. They have everything you could need. It’s hard to visit any other gym after being member here.

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★ 5

What I like most about this place is that it’s not just a gym but also a community. Over the last several months I’ve gotten a chance to really know many of the instructors and it motivates me to continue going and push myself harder.

This gym is super nice, clean and large. No question about that. But the staff make the difference! Melissa with member services is phenomenal and the instructors like Katie, David, Jude, Lizzie and Coach Cam are the best!!!

Source: Google

★ 1

While parked at the gym, the car’s window was broken into and the purse inside was stolen. Not only no one cared when my daughter went in to frantically let them know but did not even call police, or announce the incident to other customers or didn’t even show a simple concern of what happened. All money , cards etc gone and especially mental agony !!
They have no security for their members what so ever it seems. You all need to know this!

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★ 5

This is one of the best gyms in the area and customer service is great. I lost my phone and they went above and beyond to help me locate it.

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★ 1

This gym is way over priced around:$200/mo. Not friendly. Good luck needing any customer service. Nothing gets resolved unless they are making money off of you.

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★ 5

They have showed me how is a top notch fitness center look like, but for an outdoor enthusiast it still did not catch my mind.

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★ 5

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★ 5

This club is AMAZING!!! Soooooo clean! One of my peeves is dirty/ dusty health clubs. I’m so happy Equinox Plano is maintaining the 5 star level of cleanliness. This location has excellent equipment, great cardio options and a phenomenal layout. I especially love the roof deck!

Source: Google

★ 2

Everyone please fully read your agreement. Please know the rules when it comes to canceling your membership. You have to move in order to cancel your membership. There’s been some mis communication with my advisor. I specifically asked my advisor what’s the procedure if I have to cancel my membership ship and I was told to only give a 30 day notice. You pay about $205 dollars a month and only able to get two guest passes. This place is luxury but the staff and professionalism is not okay. At this point you get what you pay for and I rather deal with a $25 membership somewhere else that’s not luxury.

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★ 1

The pool floor remains unvacuumed for the last two months.

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★ 1

I’d love to go regularly, but the limited hours make it very difficult. Please add more evening hours!

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★ 5

Won't repeat what others have already said. Level of service is top notch.

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★ 5

Great place. Their hours are opening back up in April. Speak to Brandon, he's fantastic!

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★ 5

I was looking for a gym near me and Equinox was close, and up on joining, I can confirm the Equinox experience is first class.
1. the classes are fun and have a variety throughout the day
2. I feel the space is more exclusive (not too many people), don't have to wait to use any equipment, and there isn't any left over dumbbells on the floor (very clean)
3. Precision run studio environment changes colors, and air is fresh throughout the class, plus I was told Oxygen is pumped in to the room to aid in endurance and recovery , there is air inlet above every tread mill
4. the precision run studio also have the nicest treadmill I ever seen, have tread instead of belt, with wood trim on hand rails and frame is cast metal, feel super solid to run on.
5. This facility have a 2 lane pool, at 82F degrees, very comfortable to jump in and swim. Pool room also have recessed ceiling, view is completely blocked by walls, feels like swimming in a pool in your own mansion. Every other gym have glass wall on the pool where outside can look in.
6. This Equinox have roof top exercise space, which I look forward to use when weather is nice
7. The ceiling speakers in the studios sounds really good, not only there are 10 of them in the yoga room, so you can hear instructions well, music sounds very good, good bass with clear high notes.
8. shower is nice and clean.
9. People work here are nice and personable
By joining Equinox, I really felt the gym is designed by someone who knows the need of gym goers and paid attention to every detail to make the experience better than any other gym in a really solid way. easily worth the fee many times over.

Source: Google

★ 1

The club portrays itself as elite and top of class, and although that may be true about the facility, the staff is terrible! They do not follow up on issues, return calls, etc. The stress level they create is out of control. They all say how they are unable to do anything other than answer the phone apparently. Their punishment policy for late canceling a class, even if due to an emergency or being sick, is offensive to say the least. The email they send is condescending to say the least. We are adults. Treat us like such. I was treated far better while a member of OTF. Unfortunately, their program wasn’t what I needed for my goals. Also, for 2 mos their system couldn’t process my monthly payment, yet when they tell you to do it from the app yourself while at the desk w them, and it works, they just keep saying oh must be an IT issue. That’s been happening to others. But…… no effort of fixing the issue for your paying clients. 🙄 Save your almost $200/mo and go to a fitness center where you are treated with respect and not ignored.

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★ 1

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★ 5

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★ 3

Kind of a pain to find prices on website without putting my contact in

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★ 5

6 star Hotel Experience - the showers the ambience is absolutely amazing thank you for providing such a great experience.

Ayman Omar

Source: Google

★ 5

Been going here about 6 weeks now. The place is always very clean and organized.
They do have trainers there tying to make a living so don’t be alarmed if you’re asked about purchasing sessions after your first several that are free end. As far as I can tell they have a lot of knowledgeable trainers. It’s a nice place.

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★ 5

State of art equinox!

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★ 4

This gym is amazing. Really clean and not crowded. Equipment is all up to date and well maintained. Took off one star because they close so early in Fridays, Saturdays, and Sundays. Wish they would extend their hours and it would be 5/5.

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★ 5

Very LGBT friendly especially transgender friendly. I am so grateful for this gym and look forward to getting my workout on one again.

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★ 5

Best decision of my life coming here. I signed up for the Tier 3+ package and you really get what you paid for. Excellent instructor with excellent nutritional knowledge and advice; excellent explanation of methods and mechanics. Mike Laird is the best trainer I’ve ever had. Taylor was an great at clarity and communication throughout the entire onboarding experience. People there are great and I highly recommend.

Source: Google

★ 5

I joined Equinox initially for their attention to member safety. The protocols they have in place make it feel as safe as possible during these times. After attending my first few classes, the true value is in the variety of offerings at the club. A typical crossfit membership is $130, attending a Yoga class is $20 per class, a Barre membership is up to $170 per month. At Equinox you have the ability to attend all these types of training, as well as a few others. Yes, the is not an LA Fitness, and the pricing reflects that. However, from the various gyms, crossfit boxes, and small class workout facilities I have personally attended , Equinox is truly a great value for the money. The staff and administration are top notch.

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★ 5

Best gym in Dallas

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★ 5

Best gym in north Texas. I wish they would close at 9 pm on Fridays

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★ 5

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★ 5

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★ 5

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★ 5

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★ 2

I spoke to a gentleman here that promised but couldn’t deliver (as he didn’t have the ability to). Soon after, he texted me about what would be charged to my card effective today ($200+). I was told this month would be $40 or so, next month would be 90% off and November would be full price. Why are they trying to lump everything into one month— this is not what we discussed??

Long story short, the GM, Sara, who was very nice got on the phone with me. She was clueless as to why this special was offered to me, and couldn’t honor it because she didn’t even have that ability.

Seems like a nice gym, however my advice is to get any promises in writing. The sales tactics to meet their quotas remind me of LA Fitness, which I despise.

Source: Google

★ 5

The gym is clean and spacious with lots of class to suit you.

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★ 5

I have been a member of Equinox since October of 2019 and I am impressed with all that Equinox is doing to keep members safe right now. The Equinox Standard has been improved upon and I felt very comfortable on my last visit. The club is appropriately spaced and I was still able to access all of the machines and weighs that I wanted during my visit.

On a side note- I look forward to the day when things are back to some variation of normal with regards to the amenities. The amenities at every location beat other gyms.

Source: Google

★ 5

I've been working out here since it opened last fall and continued working out virtually through the pandemic thanks to Casey my trainer. The trainers there are excellent and the facility is always clean. They have the best equipment and a ton of classes with great instructors. The monthly dues are higher than most gyms but really a bargain once you factor in all the variety of classes you get versus paying for individual yoga, cycling and boot camp memberships. I highly recommend this place!!!

Source: Google

★ 5

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★ 5

Excellent location with plenty of garage or uncovered parking. Staff is always polite & helpful. Gym equipment & locker rooms are meticulously cleaned throughout the day. Many classes are included which you reserve on their app. Also, there is a rooftop exercise area!

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★ 5

Love Equinox!

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★ 5

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★ 5

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★ 5

I have been a member at several gyms and Equinox Plano is by far the best, most amazing gym. Having a membership here has been one of the best investments I've made towards my health(physically and mentally). I cant wait until the reopening phase begins for gyms. I have missed this place dearly. There are so many diverse and challenging classes you never get bored!

Personal training here has also been a phenomenal experience. I have been lucky to have Casey for in person and virtual personal training. Both in person and virtual sessions have been great! To my surprise, virtual training session was just as challenging as in person! Casey is an incredible trainer ,and will challenge you with new and diverse exercises. She is genuine, down to earth and trustworthy.

As far as membership advisors hands down recommend Sofia. She helped my fiance and I both on separate occasions and she was friendly and not pushy. She gave me time to go home and think before I signed up.
Group class instructors that have been awesome include: Amanda,Hannah, Liz, Lindsey, Lizzie, Tanner, and Megan! They offer modifications, will do their best to make sure everyone is in good form and most importantly give you a challenging and fun workout.

Source: Google

★ 5

Don't waste your time with any other "high end" gym. Equinox reminds me, so distinctly, of the Four Seasons ambience and level of service. I am so impressed with this location and I can't get enough! I go to the gym just to be in the space sometimes, and a byproduct of that is a workout. Don't even get me started on the staff... I won't be able to say enough to describe how sweet, genuine, diligent, and on-point the membership advising team is. Even after you sign up for a membership, they take care of your needs as a member on an ongoing basis. Not like other places where as soon as you start paying them: game over. Not at Equinox Plano! I can't speak for any other Equinox location, but I am so in love with this gym that even when I move away and it's inconvenient, I will probably commute up to Plano just for my workouts. Love you Equinox Plano! <3

Source: Google

★ 1

They don’t care about wasting your time - stay away. I had heard great things about this gym, so wanted to check it out today. I’m looking for a new gym. It’s 15 min away, but on my way to work. I call ahead to see if I can come down, check it out & try a work out - the girl answers the phone tells me “yes, come on down and you can see the place and have a workout.” I arrive and the same girl who admits to having spoken with me tells me that I now have to either set an appointment, or wait for someone to get done showing someone else around before I can work out, or check the place out. A complete 180 from what I had been told on the phone. They wasted my time, and were completely unclear with me - smh.

Source: Google

★ 5

Im a current member of this club and it’s honestly my favorite place to work out. I’ve visited plenty other different fitness clubs and they don’t compare. Equinox is always clean with personable staff members. The class instructors are fantastic. I took a run class and somehow I managed to go almost 4 miles! I wouldn’t think of downgrading anytime soon.

Source: Google

★ 5

While visiting the Equinox in Plano, we were really impressed!!! Plenty of parking, covered and uncovered, very open entrance with beautiful huge glass walls, plenty of front desk assistance with inviting smiles, fully stocked shop with workout stuff and athletic wear, and well equipped food/drinks/smoothie/snack bar where we enjoyed one of their Berry Smoothies and Acai Energy Blend Bowl that was AMAZING and for a well deserved dessert from our workout had a couple of their Blueberry Muffins! Multiple floors(with elevator for those who can not do stairs) with a ton of space on each and numerous workout machines which includes literally an outdoor gym floor on the roof with many workout accessories you would see for track or Football or Crossfit! Nicely folded and rolled towels everywhere that also includes rolled Eucalyptus cooled hand towels. Also a Steam Room I have never seen where it actually has CONSISTENT looped steam instead of wondering when it will kicked on AND includes a Overhead shower right in the steam room you can use to quickly rinse and doesn't even cool the room. Then onto the shower stalls that was a BLESSING to see NO used towels all over the floor or draped on unused showers. That professional cleanliness continued throughout the gym and dressing room. And how REFRESHING to see multiple lockers to choose from compared to other gyms we frequent that allow people to keep lockers locked ALL week and when I asked how are so many lockers available, they said they unlock/open and clean then out every night. Crew were constantly working and not absent, wiping things down, checking liquid levels and availability of towels. Met a few managing the place named Logan and Miles who greeted us with smiles and handshakes, asked if there's anything we need to ask, and was just so friendly and can tell they have a LOT of passion for running the place as they were continuously surveying each floor and always moving! Really looking forward to our next visit as this is by far the best gym we have used in Plano over the past 25yrs we have lived here!

Source: Google

★ 5

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★ 5

Source: Google