★ 5

Love my gym

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★ 1

Called several times within a 3 hour time period and nobody answered once

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★ 5

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★ 2

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★ 5

Great Smiles all the time with the Staff, with buffed personnel n Javier always going above and Beyond

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★ 4

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★ 1

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★ 5

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★ 2

The old gym has the same equiptment from 5 yrs ago, except that they shut down the swimming pool and whirlpool. They cannot get their App to work when you check in.

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★ 5

This gym is just amazing. Their treadmills are always clean and functional. Plenty of space to pick a treadmill in case someone wants to bother you and get in the treadmill right next to you when the entire floor is open. They also have a dark room with treadmills and a movie screen going for those shy or bad hair day workouts. They have a basketball court but that I’ve seen the dudes are usually in charge over there. The classes and instructors are just too amazing. They canceled their Core class cause no one would go in the morning. Their yoga classes are too invigorating. Their barbell classes are always full. I have yet to try their spin class, but those always fill up also. And then they have their open floor with weights but I still haven’t learned how to use them. This gym membership is completely useful. I highly recommend. The array of classes is just amazing. Love this gym.

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★ 1

No one answers the phone and can’t answer any of my questions.

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★ 5

Sarah front desk perfect communication 100% customer service great listening skills needs a Raise won't join without her

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★ 1

It is so bad that they cancel the swimming pool sauna. Don’t like it. 👎🏻

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★ 5

My favorite place to workout!

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★ 4

Staff was friendly and helpful.

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★ 1

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★ 1

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★ 1

The gym is good itself , but the amount of money you loose , and they take out of you’re account is crazy. I’ve lost around 200 in just two months , with out being able to get a refund, just because I was waiting on my cancellation . I don’t even know if my membership is finally cancelled , either way all the money is lost , and I don’t even go to that gym anymore due to the amount of rules too .

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★ 4

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★ 5

Very spacious with plenty of machines & equipment.

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★ 1

It used to be a nice gym now you can't find any of the weights it's run down, staff still friendly though but the gym is terrible, I travel and go to other Golds gym and let me tell you the level of quality puts the one in Brownsville to shame!

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★ 5

Un buen lugar las personas del mostrador amables y tiene sauna eso que me gusta más es grande no tienes que hacer fila por los aparatos

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★ 5

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★ 3

The gym looks pretty well taken care of staff is nice, lots of different equipment and well spaced out but the sauna is entirely too small to be a mixed sauna, on my very first day i tried going in there and there was like 9 guys ass to crotch in there there no way my wife is gonna get in there with me nor would i want her to.

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★ 4

The sauna is very far from the locker room so you have to go to it and from it fully clothed (drenched in swet now… including your socks and shoes) but is not as hot as in TruFit at Sunrise. I think it’s like 155, which is way too low. Takes a long time to break a swet. That being said it is a lot cleaner than TruFit and less overcrowded and they don’t have that loud annoying music. This gym is ok but at Brownsville standards (if you know what I mean)

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★ 4

Buen gimnasio, necesita actualizarse o dar una renovación a los equipos, de ahí en fuera está muy bien, altamente recomendado

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★ 1

Never have I ever struggled so much to cancel a gym membership. Gym refuses to give you national contact information to do this over the phone or online, so you have to do this in person. Good luck cancelling if you're out of town.

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★ 3

The staff is very nice, but this is the only Gold’s Gym I’ve been to where staff don’t help re-rack weights. I’ve never seen a pair of dumbbells in place. Can we address this, Manager?

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★ 5

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★ 4

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★ 5

Best place you could come to workout. Staff and management are friendly,energetic, and reliable. At first I was afraid since I've never joined a gym before. I don't regret coming here and hope more people get to come and experience working out with them

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★ 5

Needs more modern equipment, but good space to burn energy.

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★ 5

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★ 5

I really enjoyed going to Gold's gym and doing Zumba.

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★ 3

Lights were turned off 25 minutes till 11 on a Tuesday.

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★ 5

Good hour schedules. I go the last hours.

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★ 4

Nice clean machines and gymnasium. Some keys are missing on the machines and mats are too thin for laying and stretching.

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★ 3

The dumbells are never in order. It's like where is waldo??

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★ 5

Excelente gym, como es un poco más caro que los demás, es una excelente opción para entrenar sin tanta gente, hay sauna, cancha de basketball, y equipos de gimnasio en buenas condiciones

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★ 5

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★ 1

The cancellation process at Gold’s Gym is engineered to steal and take as much money from you as possible! I cancelled my membership the same day I created it, because I already knew it took 30 days to cancel. I did this with one of the managers and he said everything was fine and my account would be canceled and I wouldn’t get charged again. After one month went by I got charged again! So I went back, canceled and filled out the paperwork and had to be charged again since it took 30 days. I am then charged again two months later. I spoke to the manager telling him the situation and he took me for some liar, thinking I made everything up. He asked me “did you take a picture of the cancellation form?” As if this is my fault that I didn’t have proof! How incompetent is Gold’s Gym that they don’t have a system in place to record cancellation forms. So then I had to fill out another cancellation form, take a picture of it, because apparently they are so unorganized they don’t keep them recorded. This was the 3rd time I had to do this. I also had to get charged another month because it takes 30 days to cancel. So I I called my credit card company and told them to give me back those credits. All was fine until I get an email from a collection agency for twice the amount I owed them. I had to pay this absurd payment because I need my credit report clean. Do not go to this gym unless you want to get ripped off or stolen from. They do not trust their clients. I expect a call from this company and I will post this message every week until they resolve it.

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★ 5

El mejor gym al que puedes ir a transformar tu cuerpo

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★ 1

Bring Back The Pool 😠😠😠 literally the gym would be awesome except it’s pool don’t work fr update that already the people want the full experience
Also I’ve seen other golds gyms and they offer a protein shake bar where they make the protein shakes for you would be a good idea also would help make you guy more money

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★ 1

Bad service from the girl up front

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★ 5

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★ 5

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★ 4

$15 dollar daily passes. Great for visiting military personal

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★ 5

Nice fitness center I like it

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★ 5

Great gym.

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★ 5

Receptionist always helpful. Facility clean well lit and organized. Enjoy working out.
Downside: Ladies working out some times stay at stations talking instead of working out!

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★ 1

The gym itself is nice without a doubt. The owner/GM though made the task of canceling my gym membership a nightmare! It took a total of two in a half months to cancel my membership with weeks of email traffic/phone calls. Once it was canceled the owner even had the nerve to do it one day after another month was charged to my account and there was little I could do considering I had moved halfway across the country. Absolutely a terrible process when all you're suppose to do is submit a cancelation form and be done with it. Hopefully, a one off experience that no one else has to deal with!

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★ 5

Just moved back into town after 10 years and considered canceling my gym membership to try one of the new spots in Brownsville. Luckily I procrastinate and was able to visit this location and I’m glad I did. The staff has been great, from being greeted as soon as you walk to having some of the training staff and management offer tips on some of my subpar strength movements. The gym itself has been clean and never over crowded, even at peak times. Thanks for the love golds gym Brownsville 🤙🏼

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★ 5

My husband and I go almost every day! The classes are fun and give you a workout. The gym is clean and a lot of equipment so you don't have to wait to work out. I just wish they would open the pool and sauna again.

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★ 3

It's a really big gym with a lot of machines and a full basketball court. Which is awesome. The reason I gave it a 3 was due to them no longer offering pool as I was told it was shut down indefinitely, and sauna was also out of commission.

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★ 1

inconsistent front desk staff, tells me they don’t allow guests, will be cancelling my subscription.

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★ 5

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★ 5

I love Gold's Gym. I'm always welcomed by Sarah. I am always treated with respect. I feel accomplished every time I leave.

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★ 4

Rápido y muy cómodo el lugar la atención muy buena y muy buenas instalaciones el servicio muy bueno en cuanto a aclaraciones la persona me resolvió muy bien mis dudas

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★ 4

It's a nice place, a clean environment and friendly people.

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★ 1

no sauna no girls room everything is dirty and rusted old machines

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★ 1

old machines theh have rust bad service awful smell and very dirty 100% do not recommend

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★ 3

Gold's Gym Brownsville Sports Club may struggle to effectively engage and connect with its fan base. Lack of fan engagement initiatives, poor matchday experiences, or inadequate communication channels can result in dwindling attendance and reduced support. A disengaged fan base can have a detrimental effect on the club's revenue, atmosphere, and overall brand image.

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★ 5

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★ 5

Nothing like Gold's gym,simple as that

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★ 5

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★ 5

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★ 5

Clean and plenty of equipment.

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★ 4

Everything was good just that I wanted to shoot a few Baskets at the basketball court and there was no basketball in there. And there is no hot tub or sauna was looking forward to it

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★ 5

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★ 4

limpio, ordenado, buen ambiente, gente respetuosa.

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★ 3

The gym is alright. They have plenty of equipment and the very few times I’ve gone, it’s not terribly busy. However, their phone customer service is terrible. I’m always having issues with them.

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★ 2

No women’s area, no sauna, no pool & only 1 standard punching bag. According to staff member it is a permanent change & these amenities will not be available in the near future (next 1-2mo.). Nothing like the rest of the golds gym valley wide. Staff was almost too chill & very passive. I was not offered a tour at initial request/sign in as required. I spent about 15mins of my work out visit figuring out where & what equipment was available gym wide. Very large space and open concept but the setup makes the ambience feel congested & stuffy work out with only 12ppl in the gym.

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★ 5

Excellent gym, with many options. It will be outstanding when they get new equipment whenever that happens.

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★ 5

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★ 5

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★ 4

Good gym with great selection, but no enforcement for re-racking weights

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★ 3

There are a few odds and ends missing, like clips, pins, knobs, and things like that, but it's a good gym overall. There's a good selection of free weights and a 2 squat platforms. Once you know which equipment you want to use and how to work around some of the missing bits it's good, but it did take some adjustment for me. None of the equipment there is in unusable condition.... unless you're missing a pin.... or a clip

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★ 5

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★ 5

Good time, very friendly.

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★ 5

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★ 5

Great people, awesome classes!!

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★ 5

El servicio al cliente y las clases que ofrecen.

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★ 5

This is a great home for fitness in the Brownsville area. Spacious, plenty of options for cardio, lots of machines and dumbbells. Definitely worth the membership

I’d also like to make special recognition of Sarah, who works the front desk. She is so friendly and helpful. She has made the time at Gold’s Brownsville the best experience my wife and I have ever had with staff at a gym anywhere.

Source: Google

★ 5

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★ 5

Sara up in the front is the best!!!

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★ 5

Por que es un exelente gimnasio me encanta

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★ 5

Best gold level that I've been to! Facility is well maintained. Great selection of equipment with nothing broken.

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★ 5

Nice staff people . All kind of mixed participant. Not in contrast with other gyms with a lot of participant being unpolite. God blessings all. Back yard need trees trimming.

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★ 5

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★ 5

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★ 5

Great!

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★ 5

All good

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★ 5

Amazing gym amazing service and its better than all of the gyms I have been to

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I move a lot for work but recently I got live in Brownsville for a little and at such I went to Golds gym. When I started I was very skeptical about personal training until I met Jaimes Perez! When I started working with him I grew exponentially! I gained 30lbs while maintaining 10% body fat! That was insane! This dude has 27 years experience and he tailors the training to the person! I have had bad experiences with trainers but Jaimes is one of a kind. The staff and team are very welcoming. They created a good gym environment.

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★ 1

Que pena que ya este gimnasio allá decaído tanto ya las maquinas no sirven hoy tuve un accidente en una caminadora porq se aloco bien recio y por poco me iva a caer

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★ 5

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★ 5

One of the bigger, nicer golds I've been to

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★ 1

Sue

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★ 5

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★ 3

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★ 5

Take care of yourself

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★ 4

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★ 4

5 stars when the sauna works again

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★ 5

Friendly staff

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★ 5

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★ 5

Great location, class schedule/instructors, clean, spacious, well equipped (but no sauna).

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★ 5

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★ 3

Expensive

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★ 5

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★ 5

Clean equipment, the training classes are magnificent.

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★ 4

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★ 5

Clean gym. Friendly and knowledgeable staff.

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★ 5

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★ 4

Love the cardio room with movies playing

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★ 5

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★ 5

Sometimes you just need to Chill w the Guys From da Hood

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★ 5

Nice 👍

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★ 5

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★ 3

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★ 5

Love the customer service u get right when u Walk in the door.

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★ 5

Awesome facility, even when Covid-19 hit, they were and still to this day, such amazing people. I love going to my brownsville location, every chance I get.

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★ 4

Awesome gym, becoming here for about a year but they are taking way to long to reopen the pool and sauna.

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★ 5

Me encanta este lugar está amplió y muy completo con un personal muy profesional

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★ 5

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★ 5

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★ 1

Not professional, poor customer service that takes 2-3 months for any given response, which means easily 6 months to resolve an issue

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★ 5

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★ 5

Freedom of choice is why I choose Gold's gym. Clean. Plenty of space. A basketball court. Enough said.....

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★ 1

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★ 5

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★ 5

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★ 1

I attempted membership with this company on 2 separate occasions and both were complete mistakes. I have definitely learned my lesson and will sign with any other gym company before I EVER return to Golds gym and will surely pass on my distaste to my friends and family so they too do not fall victim. Being in the military and a frontline worker with Covid, I did not have the liberty to frequent the gym and once covid shut everything down, that option was out anyway. And to add to it, Golds only allows you to cancel from the same location that you signed up, how convenient right? Golds gym continued to charge my account, after I supposedly was not on contract, and even charged their annual fee during that time as well. I incurred a balance because I ultimately blocked them from making any kind of charges to my account due to none of them even being authorized! I also had signed up for personal training and paid ahead of time but only received 1 session and was not reimbursed. You would think they would credit my account and ultimately cancel the erroneous charges they continued to make but that would have been too sensible and courteous for this establishment. They always choose to do what benefits them and not the customer. So now that my money has been taken out of my account without my knowledge and I have incurred a bill all while working 80+ hours a week tending to covid patients, I am still receiving calls and messages to the point of harassment about paying the balance which should have been zeroed out! Ludicrous!!! DO NOT USE THEIR SERVICES! This is my second time and best believe there will not be a third. I will pay quadruple the monthly amount at a different facility to receive honest treatment and care that places the customer first before I even sign my pet up for exercises at Golds gym!!

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★ 1

Bad service

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★ 5

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★ 4

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★ 4

Bueno el Gold Gym es un buen lugar para hacer ejercicio y para otros factores ets ets ets. 😁😀

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★ 5

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★ 5

Best gym in town!

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★ 5

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★ 4

Clean and organized

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★ 5

Gold's gym is the place to go its a few dollars extra than your other gyms, but its so worth it! Staff is always welcoming and friendly. They sanitize everyday and they have a wide option of workout equipment. If there's a gym you're looking for, this is the place! Good luck on your exercising journey!

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★ 5

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★ 5

Just signed up today and I must say all the equipment looks well kept and in working condition. Staff was also very nice and welcoming.

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★ 5

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★ 5

Great place to reach your healthy exercise goals !

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★ 5

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★ 5

A lot of equipment friendly stafg

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★ 5

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★ 5

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★ 5

Derek was the nicest front desk person I’ve ever had the pleasure of speaking with.

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★ 1

Its $43.29 a month for the basic membership. Youd think they would have more than one assigned space for streching/excercising w/o a machine (theres another area but with streching machines). Theres alot of machines (some of them dont work) but there arent what you expect for what they charge and none of the employees show you how to use them. I recommend Trufit or Crunch, this aint worth the price.

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★ 5

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★ 5

GREAT!

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★ 5

I love Gold's gym. Keeps me in shape. I use to weigh 188 now I weigh 150

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 4

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★ 2

It’s 0820 hrs and it’s still closed. 😩😩😩

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★ 4

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★ 5

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★ 2

All machines old...can't connect...TV's are useless

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★ 5

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★ 5

Love this gym, just stepping inside I feel motivated, pumped environment, staff is always there to assist with any questions.

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★ 5

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★ 2

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★ 3

This gym got some new equipment and is still mixed with some of the chew up plates, overall is good.

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★ 5

Good Gym to go

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★ 5

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★ 4

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★ 3

Its a great gym, a little pricey and takes awhile for machines to be repaired

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★ 1

JJ cancels 10:15 Saturday spin Class no reason and no notice. When 10 or more people show up. Ruben are you really managing the Gym. Hmmm. Does Corp. Know. There has been other night spin classes cancelled no notice. Can you fix this???add on JJ where is a good spinning schedule
WAITING ON YOU

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★ 4

Completo los equipos

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★ 2

Visiting from out of town and wanted to get my workouts in. Many of the machines are broken/out of service. Very disappointing :(

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★ 2

*Updated review from 2016*

They downgraded the treadmills, and most of the cable machines are broken.
The restrooms are dirty most of the time, and there are no paper towels in the restroom and on the floor to clean the equipment. The staff seems to play favorites letting other people go in without scanning the barcode and when I need help or have a question they have a sour attitude.
This gym isn't what it used to be.

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★ 5

Love my Golds gym.

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★ 5

Great staff

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★ 5

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★ 1

PLEASE CLEAN THE WHIRLPOOL!!!

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★ 5

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★ 4

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★ 3

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★ 4

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★ 5

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★ 3

Many of the equipment/machines need repair or upgrade

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★ 1

Ridiculous price and they get you by making you sign a contract. When they start getting competition from other gyms, they call you or text you with promotions which at the end you still end up paying an arm and a leg.

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★ 3

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★ 5

Fantástico!!!💪😃

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★ 4

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★ 4

Good gym

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★ 5

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★ 2

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★ 1

After a steep and steady decline in the facilities and the instructors, I decided to cancel my membership. It was a frustrating process that took about 6 months. I had to go in person to speak to a manager to quit, but a couple of weeks later, they would deduct fees from my account. I took many visits and many months to break free. It was truly infuriating.

Source: Google