★ 5

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★ 4

Great friendly staff & environment, open spaces, clean and so much equipment I just started but love it already

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★ 5

Great gym has a lot of space. Several machines. Space is clean and staff is very helpful.

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★ 5

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★ 5

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★ 5

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★ 1

I was in Laredo for one week on work travel and signed up online for the 7-day free trial at Gold’s Gym. When I arrived at the Del Mar location, staff told me the trial was not accepted and instead offered me a one-week paid pass. I agreed, signed some paperwork, and had my photo taken—under the impression that this was only for one week of access.

I only used the gym once, as I found the facility lacking, the atmosphere unwelcoming, and the staff unfriendly. Two weeks later, I began receiving calls claiming my account was past due. When I followed up, I was shocked to learn that I had supposedly been signed up for a full-year contract instead of a one-week pass as I was told.

When I tried to resolve the issue, the general manager refused to make it right. I was told I would need to pay $188.08 to close the account—“discounted” to $108.08—or the balance would be sent to collections. Despite clearly explaining the situation, I was treated as though I was at fault.

After speaking with other military personnel, I found that this has happened to several of them as well. This seems to be a recurring pattern at Gold’s Gym Laredo, and I would caution others—especially service members—to be extremely careful before signing anything at this location.

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★ 1

The staff sucks basketball court has been out for a month

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★ 5

Padrisimo!

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★ 5

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★ 1

all the money that yall drain from my account and yall cant stay open past 8 pm? what a disappointment of a gym. all yall do is drain peoples money

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★ 5

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★ 4

FALTA QUE ARREGLEN EL JACUZZI; no sirve

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★ 5

Excellent service great atmosphere love the new equipment additions

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★ 1

Super expensive. Week pass used to be $15 before Covid.
After Covid it was raised to $30 and now Mid 2025 $50 for a week pass.

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★ 5

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★ 5

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★ 5

Great vibe at Gold’s Gym! JJ and the crew were super cool and explained everything really well. I’ve been away for years, but walking back in felt like I never left.

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★ 5

Front staff were knowledgeable and very professional but most importantly I felt welcomed. .

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★ 5

Excellent customer service!!

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★ 5

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★ 5

A whole year with Golds
Now I have to show up and go at it.
Shout out Jerry for welcoming me

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★ 5

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★ 5

Fantastci!

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★ 5

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★ 5

Always an amazing experience when dealing with JJ makes everything simple and quick

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★ 5

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★ 5

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★ 5

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★ 5

Great gym and great staff, will the kids club ever be available for regular gym users?

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★ 5

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★ 5

Great group workout experience! My heart rate was between 145 and 165 for the majority of the class. Loved the intensity. Well worth it. I’ll be back for sure!

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★ 4

Since it was my first day i really was just walking around trying to just figure out the place the lady at the front was really nice and i liked all of the machines.

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★ 5

Kristy was very helpful and courteous. She took her time in answering questions and explaining all the questions we had.

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★ 5

JJ helped me with everything I needed to know and clarified all concerns and gave very helpful information. He was very clear and cool about it all

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★ 5

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★ 5

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★ 5

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★ 5

Karina and other g
Front desk employees were very welcoming and helpful.

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★ 5

Super good experience. J.J. and staff were friendly and ready to help me out. So ready to get to working out

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★ 3

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★ 5

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★ 5

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★ 5

Lorena was very helpful..

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★ 5

Muy bonito todo

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★ 1

I paid more than 200 here for three months. Then I wanted to cancel my membership and paid another 191.85. In total, I paid more than 400 for three months. Not worth going to

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★ 5

Raphael at the desk is very nice and helpful. The gym and the locker rooms are clean and easy. Great location for us. Doesn’t feel like a judgmental place at all, which is important to us. So far so good!

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★ 5

Very helpful

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★ 5

Love this gym, love the fact that they have an all lady weightlifting room!! Made me feel way more comfortable while working out :)

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★ 5

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★ 5

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★ 5

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★ 5

Loved the customer service. Bro at the front helped me out with exactly what i wanted and gave me a tour. forgot his name but will prob go back and get it.

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★ 5

Great Service

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★ 5

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★ 5

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★ 5

Great gym! All the upgrades have made a huge difference. Great staff always willing to help 💪🏽 John is great he's always early opening the gym and I've never had to wait outside for gym to open on time like at other local gyms.

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★ 5

Joel provides great customer service at front desk

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★ 5

thx for all u do Joel❤️

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★ 5

Amazing friendly staff! By far the most polite and helpful staff member. Joel Garcia was on point with all the answers to my questions. I was hesitant for my daughter to join a gym but after Joel’s recommendations Gold’s gym is the gym for her. Super clean facility. Thank you again Joel. Keep up the great work 😉

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★ 5

Joel Garcia is an awesome employee! He provided great customer service!

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★ 5

Great customer service by Joel

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★ 5

Golds Gym provides a great atmosphere . Great customer service from Joel . He was very helpful!

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★ 5

Great place 👏

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★ 5

Great customer service! Front desk employee Joel was very helpful.

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★ 5

Great Gym. Joel provided excellent service!!

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★ 5

Jerry was super helpful and wanted to make sure you get everything you need, didn’t make it feel like an transaction, but more of a we are here to help you… Thank you Jerry!!

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★ 5

Great customer service from Joel at the reception area! Ordered a shake and appreciated that he took the time to provide recommendations!

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★ 5

Great service by Alexa Sarabia. Always kindly greets me daily and makes the best shakes!!

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★ 5

Joel has great service.

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★ 5

Had amazing customer service when needed Joel was very kind when I asked how to use a machine.

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★ 5

Awesome customer service from Joel!!

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★ 5

Great customer service, Joel was very attentive, and knowledgeable!

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★ 5

Joel made my golds gym experience a 10/10.👍🏻

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★ 5

Joel’s customer service was amazing really helpful young kid has amazing potential!

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★ 5

Joel is amazing . i will definitely keep coming

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★ 5

Excellent customer service @Joel Garcia

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★ 5

I stopped by to get informations about gym memberships and Joel Garcia was very helpful. He gave me information on the different memberships and even recommended which shakes I should take.
Great customer service.

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★ 5

My experience in gold gym has been great. The equipment is always in order and the employees are all nice. Joel Garcia is one of the best people and hardworking employee I know. In conclusion, gold’s gym has been the best gym I’ve ever been in

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★ 5

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★ 5

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★ 5

Joel Rocks so helpful! 10/10 amazing service

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★ 4

Great customer service, Alexa was very helpful & knowledgeable about everything asked of her. Couldn’t ask for better help.

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★ 5

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★ 5

Very friendly staff Joel was always helpful in helping with workout ideas that I can use and the front desk staff is always polite.

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★ 5

Joel is great and so is golds gym

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★ 5

Karina and Joel were awesome ! Great atmosphere

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★ 5

He knows how to make amazing shakes !!

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★ 5

Allen is a beast of a trainer while Rafa and Joel at the front desk are very helpful. Great customer service all around.

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★ 5

Came into the gym and was a little lost, Rafa had great customer service and was very helpful. Thank you!

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★ 5

Alvi makes the best shakes ever and Kari always makes me feel so welcomed. Golds is my home away from home!

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★ 5

Great customer service, Alexa is a great help

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★ 5

Love the gym! Alexa is the best always there to help in any questions or concerns

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★ 5

Golds gym has a wonderful front desk employee, Joel Garcia. He recommends delicious shakes. Facility is always clean. 100% Recommended

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★ 5

Joel gives great customer service

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★ 5

9/10 customer service from Joel I liked when he told me “Wanna protein shakee” he helped me become Sam Suelk.

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★ 5

I really love this gym! Joel garcia one of the employees at the desk really convinced me to get a gym membership! 10/10 service!

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★ 5

Service is great and customer service is great one person that stands out the most is Joel because he has great customer service and is great with them!

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★ 5

I really like this gym, great environment! Joel always gives the best customer service!

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★ 5

Joel gives great customer service!

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★ 5

Great customer service. Joel is always welcoming and makes sure we’re taken care of if we need assistance.

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★ 5

“Joel has great customer service. He enjoys and likes helping customers on what they need and need to know about products. Joel is friendly with customers and makes them feel comfortable while they are there.”

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★ 5

Awesome customer service by Joel, the gym was really clean and the equipment was very well kept.

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★ 5

Good customer service from Joel, he gave me a great shake recommendation

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★ 5

Joel was great in providing info as I was interested in getting a membership.

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★ 5

This employee named Joel Garcia was very nice to me and was helpful throughout talking to me

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★ 5

Awesome gym!! If you ever need any help with anything ask for Joel he is the BEST

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★ 5

Great service this guy name Joel that works in the front really made my day, encouraged me to keep on pushing to meet my fitness goal. Great kid.

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★ 5

Easy online sign up

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★ 5

Very happy to be back to my fav gym😍😍

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★ 5

Very kind, and explained about every section and classes they had.

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★ 5

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★ 5

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★ 1

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★ 5

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★ 5

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★ 5

Alexa has been very helpful in setting me up with a membership here at Golds. Having never stepped in a gym before, she really pushed me to create a regular workout routine and not be nervous when working out.

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★ 5

Great knowledge I feel good there like I'm welcomed God Bless!

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★ 5

Been coming to this gym for years, many helpful people, Alexa is always so attentive

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★ 5

Alexa is really professional, approachable and shows genuine service.

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★ 5

It is very worth the price the environment and equipment is amazing. Today was my first day and stayed for 6 Hrs. I would 100 percent recommend becoming a member.

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★ 5

Alexa at the front desk is very welcoming and makes the environment friendly!! Always greats with a smile!

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★ 5

Everytime i call to get info over my membership alexa is super helpful and understanding and patience 10\10 service from her

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★ 5

I've been a member at golds Gym for a while now, and it's been a great experience so far from every other gym Alexa is always super welcoming and in a great mood shes the best.

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★ 5

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★ 5

I went in today to have a great workout in the morning and as always Alexa opened early, shes the best always in a good mood and smiling at everyone.

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★ 5

Great atmosphere!!! Great service by Alexa✌🏿✌🏿

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★ 5

I called on the phone today too see if my payments where up to date and Alexa was very generous to help me out checking that everything was fine with my account. I greatly appreciate everything she did for me.

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★ 5

Alexa makes the best shakes. It’s always perfect. She informs about promotions and new Golds apparel. She’s great.

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★ 5

Alexa at Gold’s gym Del Mar is the best front desk service attendant ever! Always greeds me with a smile and offers me the latest gear and gym promotions.

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★ 5

Best facilities! Equipment is always clean, and staff is friendly and ready to help with any questions. The service quality is truly exceptional, totally recommend this gym location!

I commend Manager Karina for her attention to detail and warm professional attitude. If you are not already a member, you are missing out!

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★ 5

Had an awesome time visiting Golds Gym Del Mar. The manger that attended me, Karina, really knows her stuff and even made me an awesome protein shake. 10/10 would definitely go again!!!

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★ 5

Great service! Kristy is always smiling and eager to help

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★ 5

Love this gym!
Super friendly staff and great facility.
Alexa is the best, always friendly and welcoming!
10/10 recommend.

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★ 5

Ladies in the front are always so pleasant and helpful…. Very clean !!!!

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★ 5

I recently went to get info on membership and the girl working there kristy was soo helpful and informative. Definitely ask for her if you need any info on membership

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★ 5

I cannot express how thankful I am for having an encounter with Alexa Sarabia. She is such an incredible worker not only in her work ethic but her customer service as well. Alexa made me comfortable in going to the gym and made her work environment more positive than anything I've ever experienced. God bless that sweet, kindhearted, and motivated young girl.

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★ 5

I called to get information .? I spoke to a young lady by the name of Sophia, which was so kind and helpful. 👌🏽Excellent customer service

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★ 5

16 años he compartido el gusto de pertenecer aquí; física y emocionalmente a sido una terapia continua para mi vida; agradesco todos estos años por su aprecio, experiencia y servicio. En especial a Alexa, que todas las mañanas me recibe con una gran sonrisa y un afectuoso saludo, y al salir deseando un buen día y mejor mañana.
Gracias a todo el equipo de Golds gym DelMar.

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★ 5

Golds gym is a top of the line gym, there equipment is very clean, the machines work very fluently and the customer service is astonishing. Particularly an employee named Kristy Gonzalez, she was very helpful in helping me in where each machine was located and showed me how to use and properly clean the machine she is an outstanding employee for Golds gym.

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★ 5

Alexa always has such a lively spirit and her positive attitude is contagious !!!

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★ 5

Alexa always greets me with a smile and has no problem checking me in when I don’t bring my tag, she always always offers a shake after my workouts. Best customer service from the front desk.

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★ 5

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★ 5

Las instalaciones son adecuadas y el servicio excelente, desde que llegas al gym y te recibe Alexa con una linda sonrisa y toda la disposición de ayudar, sabes que tu experiencia será gratificante!

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★ 5

The absolute best workout environment! Alexa greets me every morning and puts me in the best mood!

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★ 5

Alexa in the front always greets us with a smile! Great start to our workout

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★ 5

Love going to this gym and getting a work out in. I especially love getting a protein shake after my workout the people in the front desk are especially lexa she’s so nice and makes the best shakes

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★ 5

Great customer service. Alexa is always welcoming and makes sure we’re taken care of if we need assistance.

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★ 5

I loved that I walked in and was greeted right away with a Good morning by the lady in the front. I believe her name was Alexa. Then after my workout I wanted a shake and she recommended me banana bonita and it was really good!

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★ 5

i love working out in a safe and clean environment! i’m always greeted with a smile and offered a friendly conversation by Alexa.

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★ 5

Such a great gym, Alexa at the front is always very friendly!

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★ 5

Listen guys I recommend this gym. By the fact they take care of the machines. Space is really good. The staff is amazing and kind specially Kristy she always helping with any questions of my membership. And also greets you with kindness

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★ 5

The gym is really clean. The equipment always work properly. Christie, always help dietary advice and shakes and super friendly.

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★ 5

I've been a member of Gold's Gym since 2020, and I've consistently enjoyed the exceptional service provided by Alexa at the front desk. Her welcoming demeanor and helpful attitude have made my gym experience truly enjoyable. It's staff members like her that make Gold's Gym a great place to work out.

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★ 5

Awesome place! I went to Golds gym and I was helped by Alexa and she was very professional and friendly. Can't wait to come back!

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★ 5

Great service from alexa!!

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★ 5

I’ve been a faithful Gold’s Gym member for years and I wanted to take a minute to write a review for an exceptional employee. Alexa Sarabia who works the front desk ALWAYS makes my day. So courteous and helpful. She always goes out of her way to make sure I have an awesome experience there at Golds…She’s a great asset to the Golds team💕

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★ 5

First time ever going to Gold’s gym and it was way better than I imagine, Alexa was super friendly and helped me out with all my questions. I’m definitely coming back again. Excellent staff.

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★ 5

Manager Karina Reynoso provides excellent customer service and makes great protein shakes.

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★ 5

Alexa S. Helped guide me through my fitness journey and has continued to motivate me even on days when I’m truly not up for it! These are the type of employees Gold’s needs!

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★ 5

Alexa es una persona importante en el front desk y se hace notar por su buena actitud y espíritu de servicio.
Me encanta entrar al Gym y ser recibida por personas joviales, alegres, educadas y servíciales.
Gracias Gold’s Gym 🦾

Source: Google

★ 5

Gold Gym Del Mar is the place to be, love the atmosphere. The staff is friendly and shakes are amazing. Alexa is very attentive in your every day needs to get you started before and after your workout. I highly recommend this gym!

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★ 5

Golds gym has a wonderful front desk employee, Alexa. She makes delicious shakes and even creates shakes for the holidays such as the current, Frankenstein shake. Any time I feel a little unmotivated to work out, I can count on swinging by the front desk and Alexa motivating me to persevere.

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★ 5

Alexa at Gold's Gym is a gem! Her in-depth knowledge of gym policies ensures a seamless experience for every member. What sets her apart is not just her expertise but also the warm welcome she extends to everyone. Alexa's helpful demeanor makes navigating the gym a breeze, creating an inclusive and positive fitness environment.

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★ 5

Alexa gives really good customer service she’s really nice and smart everyone in the morning loves her.

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★ 5

Alexa from front desk at Del Mar is the best! She always welcome us with a smile on her face and she is always nice.

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★ 5

Aleksa es muy puntual y siempre está a las 5am para abrirnos, es muy trabajadora y bien educada, sobretodo muy amable.
Del staff, es de mis favoritas.

Source: Google

★ 5

Great to start your day
Plus Great Customer Service
Morning Staff Front Desk Alexis ,
JJ and Mariana

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★ 5

Great customer service from this gym. Every time in the morning Alexa from the front desk makes me feel welcome and makes the best shakes.

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★ 5

Excellent Customer Service provided by Alexa!!! She was very kind and the best! Highly recommend ☺️

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★ 5

Love this gym & the customer service! Alexa from the front desk always makes sure everything is taken care of in the mornings and never fails to leave customers satisfied with her service.

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★ 5

I go workout everyday there and one of best workers I seen good customer service is her name is Kristy Gonzalez best customer service.

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★ 5

Golds gym here in Laredo tx has always been great place to focus on your goals and with the great staff and always a clean environment it’s a plus 👍 makes workouts easier I recommended it to anyone. If anyone needs help I recommend talking with Kristy Gonzalez for any questions you have 👌

Source: Google

★ 5

Amazing experience!!!! Alexa at the front desk is extremely helpful and friendly. 10/10

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★ 5

Been going to Golds gym every now and then. The employees there are really nice and helpful. One stuck out to me, this one young woman, Kristy Gonzalez, she works fast and she is extremely friendly whenever I asked for help.

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★ 5

One of the best gym i ever been seens i travel alot one best workers great customer service kristy always good mood.

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★ 5

I love this gym! Such a huge open space to workout in, plenty of free weights and machines. It’s a huge plus that they’ve childcare too. 🤩I always see a worker name Kristy Gonzalez very respectful .

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★ 5

I go gold gym workout almost everyday and there a worker name Kristy Gonzalez she is really friendly one of the best workers there very active and friendly.

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★ 5

Excelente customer service! Kristy is always friendly and eager to help

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★ 5

Great place and friendly staff. Sophia at the front desk always greets you as you walk in.

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★ 5

Best gym ever! Sophia Vega is always so sweet!

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★ 5

Great service. Getting greeted by Sophia brightens my day!

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★ 5

Loved the Woman's only room, Thank you Sophia for amazing customer service.

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★ 5

Great customer service from sophi

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★ 5

Sophie is the sweetest soul I’ve come across. She’s extremely helpful and always so kind!

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★ 5

anytime i need a shake after my workout sophia’s always willing to make me one #cookiemonsta

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★ 5

I had a great time at golds gym. Sophia was a big help, giving me a tour of all the equipment and showing me around the gym. She showed me all the facilities, including is the treadmills, free weights, and machines

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★ 5

Always clean when I go. Girls section makes me feel safe. Also one of the employees I believe her name is Sophia or Sophie but she was so welcoming and kind and helpful and made the registration process much easier. Not to mention anytime I have any questions she is more than glad to help! Great employees!

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★ 5

I loved my experience. Sophia was so helpful!

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★ 5

By far this has been the best Gold’s Gym I’ve ever been to. The environment is amazing as well as the staff. One of the workers, Sophia Vega, has been the kindest and most generous worker there. She is very hard working and never fails to help a guest out.

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★ 5

I’ve been a member at Golds for over two years, and the gym environment is great. The front desk has always been so sweet. Sophia and Karina always make sure members are being helped! They never fail to greet me at the entrance. Overall, it’s a friendly environment!

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★ 5

Sophie is the nicest and sweetest employee ever. She makes me feel so welcome🤗

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★ 5

One time i wasn’t feeling that confident in myself but this one employee came up to me and pushed me to keep going!! She even spotted me for a couple of my sets after that moment! I will never forget the feeling of empowerment i felt after meeting her and i’ll never forget her name sophia vega. she truly was a big turning point for me in my gym life.

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★ 5

Love golds. Customer service was 🔥. sophia helped me with most of my questions and she was very friendly and helpful.

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★ 5

Sophie Vega is super nice and a hard worker

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★ 1

So unprofessional.

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★ 5

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★ 5

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★ 4

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★ 5

Awesome customer service 👍

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