★ 5

Ashlyn is amazing here in the Arlington location. She is very helpful in making sure things stay clean at all times. I’ve never seen a place stay so clean and smelling good with as much traffic that comes in here.
Recommend signing on with her. She also helped me with weight lifting. I don’t know nothing about weights and she took the time to walk me through it even though she was busy. God bless this young lady!

Source: Google

★ 1

Been at this location for over a year, the old manager was amazing but since she’s left the place has become dirty and the staff is poorly trained now. Canceling my membership. I hope new management addresses these issues

Source: Google

★ 2

Been a member for a year or two. This place has gone downhill consistently and no one does anything about it. Sweat gets on the floor and never gets cleaned. Place never gets mopped, saunas seem to always be dirty, never swept or wiped down. Just disgusting.

Source: Google

★ 2

I've been a member since 2021, and unfortunately, I've noticed a steady decline in the gym's overall quality. For the price of membership, the equipment should be in much better condition—yet only one out of six cycling bikes has a seat that's even remotely comfortable. The restrooms consistently carry a strong sweat odor, and there's a regular who leaves sweat puddles on the floor without making any effort to clean up after himself. On a positive note, the young women at the front desk are always friendly and welcoming. Still, the worsening state of the facilities makes it increasingly difficult to justify the cost. I sincerely hope management listens to these concerns and takes action to bring the gym back up to standard.

Source: Google

★ 1

Source: Google

★ 1

The owner is beyond rude and facility is not clean. Do not come here.

Source: Google

★ 1

Owner is extremely rude

Source: Google

★ 1

I’ve been working out here for a little over a year, the staff used to be really knowledgeable on the workouts and the facilities were well maintained. However now I am cancelling my membership because of the lack of accountability with staff. I went in about a week ago to workout and saw gum stuck to the floor of my sauna. It was absolutely disgusting, I left a note at the front desk (since no one was there). When I went in for my most recent workout, the same piece of gum was stuck to the floor. I’m absolutely disgusted, and the restrooms have become worse and worse over time. I am extremely disappointed with this locations cleaning staff, and sad that it’s come to me cancelling my membership.

Source: Google

★ 5

Great HotWorx next to Lake Viridian, clean, well maintained with friendly staff. They also have a protein/snack machine just in case.

Source: Google

★ 1

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★ 5

Clean and quiet location. Plenty of parking

Source: Google

★ 1

I am extremely dissatisfied with my experience at Hotworx and per my experience, I do not recommend membership. The sales associate provided inaccurate membership details, and both staff and management exhibited a lack of knowledge, resulting in unauthorized and excessive charges. Despite choosing a higher-tier membership for its guest privileges, I was later informed that my membership did not permit guests, contradicting the initial sales information. Repeated attempts to resolve this with the manager, Mia, were unsuccessful, as she purposefully failed to return calls and deactivated my access via the APP. The owner's refusal to communicate directly with members further exacerbated the situation. The lack of accountability and professionalism is unacceptable and why I would recommend not becoming a Hotworx member as you can see per the tone of the owner responses to reviews.

Source: Google

★ 5

I want to thank Paige(I believe) for the tour and showing us the place! She was well mannered and had an abundance of knowledge to give during the tour as well as all the little details. Thank you so much!

Source: Google

★ 5

I love this location and Mia at the front desk is the best. She is so friendly and knowledgeable!

Source: Google

★ 5

Came here for the first time with a friend and loved it! Would come back again!

Source: Google

★ 5

Love this place and would give 10 stars!!! The staff is wonderful and it’s always clean and enjoyable workouts. I love the activities and the getaways. Highly recommended 🤩

Source: Google

★ 1

Response and knowledge of staff is terrible. I have been trying to cancel my membership for weeks and have been told four different ways of how to do it and still can’t get a response. Equipment often has issues being out of order and the facility isn’t clean. Place just tries to trap you into a contract and make it impossible to leave. My wife is pregnant and is no longer able to use the facility yet they are trying to charge here $177 in cancellation fees

Source: Google

★ 1

I sent an inquiry a year ago and have been harassed by phone calls and texts ever since. I block and delete every number but they circumvent and use different numbers every time. Even if I was curious about the workout before I refuse to engage due to their unethical sales practices.

Source: Google

★ 5

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★ 3

Love the place is just lacking staff .

Source: Google

★ 3

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★ 2

For $80 a month this place sucks. Constantly out of clean towels and wipes. They consistently don’t have an employee around during staffed hours and the vending machine doesn’t work. I brought a guest at 7:30 on a Tuesday and no one was available for a rental nor to help with the vending machine. Be better.

Source: Google

★ 5

Love Hotworx and this is my favorite location!

Source: Google

★ 5

Source: Google

★ 1

Just had a terrible encounter with the Franchise Owner Joe Bruner. I am a sweat everywhere member who is able to go to any Hotwire location. Let’s just say I will never go to any location or refer any to his locations ever again. My apps quit working so I was unable to book a session. While him and another person were trying to help m, he told me “go ahead and work out while we try and fix this for you”. So I did just that. Once my workout was over, he raised his voice with me bc I didn’t book that room. DUH I didn’t book it because my apps don’t work. He then caught an attitude with me that was completely unacceptable and unnecessary. This man is rude and not a good representation of what it means to be apart of the Hot Worx community. I would rather drive 5 minutes to go to the other location.

Source: Google

★ 5

Source: Google

★ 5

I do enjoy my privacy

Source: Google

★ 1

I canceled my membership and still being charged although I've NEVER worked out in their establishment. Very disturbing!

Source: Google

★ 1

I really enjoyed the atmosphere and the work outs but it all went downhill once I was ready to cancel due to moving out of state. My billing date for every month was on the 3rd and I gave a 60-day notice and I was told to come in before the 1st of July. I was unable to accommodate this so I went in on July 1st and decided to cancel the membership immediately for $99. I confirmed with the front desk staff member that since I didn’t make it before the 30th if it would affect my cancellation and that If I did this I wouldn’t be charged as well on the 3rd. It was confirmed by them and I double checked verbally just to be sure and was told that I would only be charged the fee to cancel immediately ($99) instead of paying for two more months. Sure enough, they charged me $160 and I was livid. When I emailed the GM I was told that they will only go off the emails sent back and forth and that they will only be required to review the policy with their staff. They basically implied that it was my own fault and that I should have read the terms. This is information that was not clear to me and that is why I trusted to ask a staff member. Turns out they don’t even know the policy so I was told incorrect information and I still had to pay for it. I have asked for someone above the GM (Arika) and I have not gotten any responses. The staff member also said that if I was charged extra that she should speak to her manager and get it credited back to me. Obviously that was just something she made up. I absolutely can not stand facilities that do not have knowledgeable staff and blame the customers for something done by the business. It was a lot of money that was taken out without me even being aware of it and that put me in a bind. Unbelievable how businesses don’t take responsibility for their own actions.

Source: Google

★ 5

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★ 5

Source: Google

★ 5

Love this different kind of working out, it has really put an ease on my knees. I had ACL and MCL surgery in both knees and the heat really helps alleviate tremendous pressure on them. Excited to see where this journey takes me and look forward to having an awesome workout each and every time I visit!!

Source: Google

★ 5

Source: Google

★ 5

I enjoyed it. Really thinking about signing up for a membership, however it’s pricey on a monthly basis.

Source: Google

★ 5

Love this place! Great workouts & great staff.

Source: Google

★ 5

Nice private space for working out. With mostly female members, I feel very comfortable here.

Source: Google

★ 5

Great staff. Awesome workouts.

Source: Google

★ 5

I absolutely love Hotworx Viridian! The staff and owner are great! It is always clean, the membership agreement is straightforward and simple, and the site is always well-maintained. A special kudos to the General Manager, Arika. She's goes the extra mile to take care of gym members and is always courteous and professional. :)

Source: Google

★ 5

The staff is wonderful and saunas and gym are always clean!

Source: Google

★ 5

I love it here. Been here since it opened! Staff is so amazing and the place is always so clean!

Source: Google

★ 5

I recommend this for all, beginners to advanced. Workouts are short and effective. You will walk out every time feeling accomplished. My wife and I are both tall, and the rooms are large and comfortable for us both. You get a lot with your membership. Locally owned small business!

Source: Google

★ 4

So far so good... Only been a member for a month...

Source: Google

★ 5

Great staff and clean facilities

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★ 5

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★ 5

I toured this facility and everyone is very professional and kind. Facility was clean and workouts looked great. I have yet to signup for membership, but 5 stars for all the above.

Source: Google

★ 5

Very unique experience. I believe this will be what my body needs.

Source: Google

★ 5

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★ 5

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★ 5

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★ 1

Beware the cancelation policy....you still have to pay them for 60 days when you cancel membership

Source: Google

★ 5

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★ 2

I had the free session today because I was excited to try thier HOT yoga. I give them one star for the size of the sauna. I am 5' 10" and could not properly follow along with the instructor because the height of the sauna was too short. The T.V was too high and turning my head to look up was painful. Whee telling this to the front desk clerk she argued with me and debated that it was not too short, that her husband is tall and can do it. I felt her tone and demeanor rude and shaming. I give the staff one star.

The video workout and Instructor gets 2 stars. It was advanced yoga and too intense for 120 degree heat.

I will keep my live classes on Zoom at home with an instructor and my own infrared light for now.

I was soooo excited and ready to join soon, but this place is not for me.

Source: Google

★ 4

Source: Google