★ 1

Wish I could give zero stars. Signed up for the “free” 3 day trial. Showed up for the appointment and was told it would be $20 without a Texas license. Then the rep tried to flex by pointing to a sign on the wall that said so. The problem is that the website or the electronic terms of the trial don’t say that and I can’t see the sign on the wall before driving over. Buh bye

Source: Google

★ 2

After being a member of this gym for about 5 years it really pains me to have to cancel my gym membership. Unfortunately this gym is really dirty, out of date, and isn't worth the price anymore. Additionally and the final straw for me, was the change to the guest pass policy.

If you're looking to be a new member, on top of everything else I mentioned in this review, this gym get very busy after around 4:30pm weekdays. The rest of the day it isn't too busy. Keep in mind too that if this gym closes (which I suspect it could based on how management isn't doing improvements to this gym anymore), the next nearest gym is Park and Midway, so if you live in northeast Plano, you should consider that.

A few years ago, this gym got rid of all the clocks and refused to distribute physical key tags anymore, meaning members had to be completely reliant on technology while at the gym. Many gym members now will sit on equipment on their phones, making it difficult for actual members that want to workout to use equipment. There's not really anything the gym can do about this, so I won't hold it against them in this review, it's just something to consider.

This gym is just generally dirty and is not upkept very well. It missed the renovations that happened this summer at many other LA Fitness-es where the basketball courts were turned into additional equipment rooms. This gym was supposed to be moved to a brand new facility further north on Coit near Beacon Square and I got tired of waiting for that to happen and/or renovations at the current facility.

The shower area of the men's locker room is grossly unkempt. The soap in the showers smelled like something died in them and there was a rusty fluid on the floor that constantly appeared, even after cleaning. Drain flies are prominent in the shower area as well.

The staff is fine, however it's clear they experience frequent turnover, as you'll see new employees every few months, which is disappointing. In addition, the guest pass policy changed for all local LA Fitness-es recently which basically said instead of it being an unlimited guest pass (which I was paying for two and was supposed to be able to bring the same guests as many times as I wanted), you can now bring the same guest only once a month. This was really disappointing and was the final straw for me.

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★ 1

I’m normally not a person to leave reviews but I’ve had enough of this poorly run gym. I've been going here for years and this gym has progressively gotten worse.

1. The machines used to be in good shape 5 years ago and now they break every couple of months and take even longer to be fixed
2. The average age of the clientele here is 60 so if you’re in a retirement home it’s perfect for you.
3. The bathrooms are cleaned every couple of days. They smell and look disgusting and there's never any paper towels to dry your hands with.
4. Finally, they change managers every few months so the rules for guest passes and being “quiet” in the gym are never consistent.

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★ 5

Christine was amazing, set up my membership on the app without making me feel tech-challenged. She’s friendly and even laughed at my jokes, which obviously makes her my favorite. Seriously though, she made the whole process quick and painless

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★ 1

**CAUTION - STAY AWAY**
All LA fitness gyms train their staff to make the cancelation process as difficult as possible.

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★ 5

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★ 1

I'd leave minus 5 stars if I could. Customer service was below any know standards, 10/5/2025 at 9:30 AM. Not even trying to help. Not even being kind about it and even smiling and not even a good morning. And all they're asking for is pay more pay more although when I set up my account years ago I paid more and opted in for all locations and a guest at all times. I've used the guest privilege about 5-8 times at different locations, this location staff claim I don't have that privilege.
Canceling my subscription and going somewhere else.

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★ 4

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★ 1

Javier was really rude and when I asked him questions regarding membership and pass, he creepily answered my questions with information I didnt ask for and I had to repeat myself 3 times and he still didnt understand. He clearly speaks English but I think he just acted dumb but who knows, maybe thats the level of talent at this LA fitness. First time visit ever, will never come back.

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★ 1

Guy at the door is ridiculous I’ve been bringing guests for years at other gyms and he told me now I can’t for no reason

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★ 5

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★ 1

Never ever ever open on time on Saturdays or Sundays. Like 30 minutes late or more

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★ 5

I don't often leave reviews but I feel compelled to do so for this LA Fitness, not because of just the gym itself, but because of the exceptional customer service.

I started visiting this LA Fitness around the new year as the one nearest me closed. What was a 10-minute commute turned into a 20-minute commute, but I already had a membership.

When I visited this gym for the first time I was struck by how well maintained it was compared to the LAF formerly nearest me. The athletic floor and equipment is great, there are an abundance of the fundamental machines and free weights, but most importantly the staff is very friendly and helpful.

Muhammed, the Member Services manager is a consummate professional. Always greeting all the guests on check-in and asking how we're doing. Whenever I've asked him for club information he usually knows the answer, but if he doesn't he's willing to get the info ASAP.

While I'm regretfully cancelling my membership in favor of a gym closer to me, Muhammed made the process super easy. He asked why I was cancelling and then informing me of the relevant details of my remaining contract; the whole process took ~1 minute.

I can't tell you how much I appreciated this; I know there are lots of other gyms in DFW that make members jump through hoops to cancel. The fact that this process was so easy gave me a lot of trust in this location's professionalism. I would absolutely come here again if it made sense in the future.

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★ 1

Dirty floors, restrooms..equipment

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★ 5

Love service here

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★ 4

Solid. A lot of space. Maybe could clean the showers/ restrooms better but they get so much traffic probably hard to get.

Update: This is the all around best LA Fitness in DFW. Still could be a little cleaner.

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★ 2

The rumors of people being late to open the doors on Sundays are true. This morning it's 8:15 and they still aren't here yet.

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★ 5

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★ 5

Always a great experience at LA Fitness. So many machines to use. Muhammed was extremely helpful, professional, and friendly. He made the whole visit easy and enjoyable. Definitely appreciate his excellent service!

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★ 5

This was one the most impressive LA fitness locations I've seen in the area. The only other that comes close is the Coppell location followed by the Lewisville one.

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★ 3

Air conditioner is old and not much cold air upstairs

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★ 2

this place is disgusting. the womens restroom has mold in the stalls, toilets are gross, it smells, and there is never ever soap. hello?? paper towels, sometimes if youre lucky. workout wipes are a hit or miss. poorly managed and cleaned, crowded most times. i get grossed out and avoid the womens locker room and restrooms... i can only imagine the mens..... please do better because i actually like the equipment here.

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★ 1

The bathrooms are dirty, the floor, the sauna, the pool is full of mud, this gym is horrible, it needs a lot of cleaning, there is no paper in the bathrooms.

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★ 1

No paper towels in mens' restroom! Unacceptable! Also the men's locker room and restroom are way overdue for renovation and needs a good scrub down which is way over due as well! Must Do BETTER!!!!!

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★ 4

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★ 1

Service is not helpful. Trying to cancel membership and manager cannot be found at the gym. I arrived around 11am to avoid crowded times and they have one associate at the front desk for the entire gym.

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★ 5

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★ 5

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★ 1

Downgraded my review again. This gym claims to open at 8am on weekends. For the 2nd weekend in a row, they have scheduled first shift employee(s) who can’t seem to drag their butts out of bed to open the gym on time. Last weekend, I sat out front with several other members until I finally gave up and left at 8:20am. Now here I sit again on Saturday morning at 8:23am with an even bigger crowd waiting in the parking lot and at the front door. Absolutely pathetic!

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I have downgraded this review from 5 stars to 3 stars due to the poor service received from the front desk staff. There is one employee particularly who - if you have a question or concern - will give you whatever response requires the least amount of effort from her. For example, I lost an item and asked her the next day if someone turned it in. The lost and found drawer was right beside her (I knew that), but she would not even pretend to look in the drawer. She just said "no - if the custodial staff found it, they probably threw it away".

On another occasion, a stairmaster had been broken for months with a "Scheduled for Service" sign on it. I asked this same employee when it would be fixed and if ever. She said no, probably never been fixed. I followed up - "So if a piece of equipment breaks here, it is broken indefinitely with no plans to ever fix it?" She said "yes". Basic minimal customer service skills are completely lacking!

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My previous review before the above update. Things here have since changed for the worse. It's very unfortunate.

Very good gym. No over-the-top amenities, so membership dues are very reasonable. Simply a good place to get a good work out. Unlike other gyms I have joined in the past, the staff addresses needed repairs quickly, so equipment stays in good working condition. Staff is friendly and attentive. 5 stars for this location of LA Fitness.

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★ 1

This is a pretty good location. My home gym closed. There aren’t any locations close enough to me now. They are making it difficult to cancel my membership having me jump through hoops. Who has time to show up Mon-Fri 9am-6pm?

I just want to cancel my membership.

Please do good business and make this process simple.

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★ 2

The only reason I'm leaving such a low rating is for one main reason. They don't seem to care about their customers comfortably.

In Texas Summers, it gets hot and REAL hot. Most stores that you go shopping in keep the ACs running around 68 or lower. This gym keeps their AC set at 72. That's great for the people downstairs, but the people upstairs running on treadmills, we're dying. There is NO circulation, no fans, you can't even breath it gets so hot. Even the plastic on some machines are getting 'tacky' from the heat.

The dance studio room? NO fans. We bring our own box fans from home. The only place that is actually very nicely air-conditioning is the basketball and racquetball courts, because they state that people are doing 'more extreme exercise' moving all the time so they need more AC. Do what??? So the rest of us just sitting around? Zumba, steps, treadmill are extreme exercise as well!

I've asked and asked and asked for fans to be added, or to turn the AC down. I've called corporate. Nothing happens. I've talked to several other people, they say it's too hot upstairs as well.

The staff sitting around doesn't realize how hot it gets to the gym goers, especially UPSTAIRS were all the treadmills and bikes are. Maybe they will get hint with this review. 🤷🏼‍♀️

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★ 3

I've been to many different gyms, and while this one isn't perfect, I personally think the equipment range is slightly broader than a couple other gyms around the same subscription price point. They also have a sauna which I surprisingly have a hard time finding in most other gyms.

The cleanliness and upkeep is definitely a concern in areas - the machines do have some rust in places from age, but not to an extent that might compromise the equipment. I don't use any of the pool/hot tub/shower amenities, but the sauna and weights in general seem fine. For the cost I would say this gym is alright.

My only real major gripes is that sometimes there can be some really smelly dudes around the gym, like garlic onion flavored rank, and also the gym's limited hours. It would be nice if the gym could stay open a bit later, especially on the weekends when the hours become even more limited. In general it seems hard to find gyms that are open late, or even 24-7 these days (looking at you 24hr Fitness 😒).

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★ 1

Pésimo el servicio. Uno pregunta y nadie sabe nada despidieron el personal. Ofrecen servicio y no cumplen

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★ 3

I pay for personal Trainer but the personal training area is overrun with people who don't pay for trainer and the trainer really want say anything. Says morning is a better time to come. Well, I don't want morning! I want to come after work. Besides, they don't start training most until 11. What am I paying for? Need to find another facility.

There are still lots of people in the personal training area, and sometimes they can't find what he's looking for because it has been moved. That's annoying. 😑

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★ 4

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★ 1

This place sucks - staff sucks and they telling you one thing then do something different - don’t sign up here and avoid their sales staff!! Plus cancelling is next to impossible

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★ 5

Amazing place for pickup basketball and working out.

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★ 5

Great facility, Travis was very welcoming and provided me with some insights on the gym and helped me throughout the process of becoming a member.

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★ 5

Well maintained, spacious and the staff is great. Plenty of equipment and sport options.

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★ 5

Staff is friendly and helpful. The new manager is doing a great job so far.

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★ 5

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★ 5

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★ 5

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★ 4

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★ 1

Someone from corporate needs to visit this location and teach them how to do customer service over the phone super rude disrespectful no customer service experience whatsoever

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★ 4

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★ 2

Car break-ins are becoming common place at this location. Happened a couple of weeks ago and now again this morning. This location is an easy target due to its location. Be aware of where you park and what might be visible in your vehicle. I’ve seen the Plano PD camera watchtowers at other gyms, come on LAF work with the police to make your parking lot safer.

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★ 1

Came here today on a Saturday morning. I came here sitting in my car at 7:30am KNOWINGLY they open at 8am because I wanted to let my pre-workout settle in while I wait in the car before the gym even open. Once the time hits 8am so many people were standing at the door and so was I. I was so confused, but people were saying the worker hasn’t even arrived to unlocked the gym to get anyone in. We’re standing for about 15mins or so. The employee should have arrived on time or 10mins before opening to get everything set up atleast but no. The employee had everyone waiting outside. People have places to be. I ended up cutting my workout short cuz I had an appointment and due to fact the employee arrived late made me unable to finish my workout. Atleast respect the peoples time. When the employee came the person didn’t even look prepared. That’s all I have to say about this location.

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★ 5

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★ 2

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★ 5

Literally never crowded always very clean

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★ 5

U no gym muy tranquilo y agradable. Muy bien equipado y limpio.

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★ 5

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★ 5

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★ 3

Good place to work out

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★ 4

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★ 4

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★ 5

I come to this la fitness the guy at the door he helped me and he was so honest with me and shea he talk to me honestly the people at the Frisco location the guy tries to scam me but the people at this location are honest

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★ 4

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★ 5

Great place to work out. Staff is very friendly and helpful.

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★ 5

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★ 1

This place is a dump

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★ 1

Probably the worst LA Fitness location I have ever been to. The chain is closing other locations so everyone is packed in, there aren't enough plates (where did the plates go?). I've been to a lot of LA Fitness locations, and this one is as busy at 5AM as most locations are at 5PM. They have very limited free weight equipment: there are only two squat racks, three bench press, and one of each incline press...so, with the crowds, there's lots of waiting even during non-peak hours. They do have about a half-acre of AstroTurfed area set aside for stretching and personal training, if that's what you're looking for. Just not a good experience, I'm looking for something better.

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★ 5

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★ 3

Okay, but could be marvelous. Operations Manager is responsive to concerns. A concern at multiple clubs is that Corporate Execs and area mgrs are disconnected to things that could function better and more efficiently. They waste money in some areas and pinch pennies in other areas. Aquafit instructors must bring their own speakers if they want to use music. Not a big deal now because of small great Bluetooth speakers. But, yoga, zumba, etc uses the group classes room with 2 ginormous speakers near the ceiling which is supported by a cabinet with a stack of audio equipment. Stupid and not necessary. Costs money to replace when it's blown out from being played too loud and since it's at celling level, expensive to have removed/ replaced/ repaired. The smaller Bluetooth surreal could easily provide adequate sound! Which brings me to my biggest complaint at multiple locations near me: Stop the zumba instructors from damaging our hearing by playing the music so loud that a decimeter app is recording danger levels! Some CUSTOMERS are actually wearing earrings plugs. This class should not damage our hearing. We aren't looking for a discotheque experience. We aren't asking for yoga class softness. Older individual members have quit coming because some of the instructors are unresponsive to our requests to lower the volume. Sometimes instructors have actually argued with the customers. So sad. Guessing no one in management will respond to this post? I called the area group fitness manager, Lori. Told her why I was calling. She never returned my call!

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★ 2

While the staff is nice - the quality of equipment and maintenance is very poor. I was excited to join this community since it was close to my apartment but after a while I noticed much of the equipment is rusted/ outdated/ peeling, etc. I’ve also gotten used to staff regularly cleaning equipment since COVID but never saw it happen at this location. The wipe stations were always 50/50 on being refilled or not dried out. There was also a giant puddle and hole in the ceiling for about a week. Women’s bathrooms were sometimes good and sometimes very dirty- never really liked going in there. I cancelled my contract via the certified letter instructions in the agreement. In my opinion - this gym should get updated and better maintenance for the monthly fee and annual membership charge.

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★ 5

Shoutout to manager Bryan for engaging with me today. He took the time to make a few suggestions while I was doing my own workout and coach me on some helpful exercises for strengthening my knee. Really appreciated his help!

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★ 5

Love this location. I had a great experience getting trained by Bryan!

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★ 5

Had a good workout with Bryan! check Bryan out if you’re looking for a good workout

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★ 5

I had such an active and great workout with Brian today! i felt so good.

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★ 5

“I’ve been training with Bryan for a little bit now, and the results have been incredible! He is not only knowledgeable and professional but also genuinely invested in helping clients reach their fitness goals. Every session is challenging, motivating, and tailored to my needs, and Bryan always makes sure my form and technique are spot on. Thanks to his guidance, I’m stronger, more confident, and have a deeper understanding of my fitness journey. If you’re looking for a dedicated trainer who can push you to new heights, Bryan is the one!”

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★ 5

If yall are looking for a personal trainer, go to Bryan! He is awesome and knows what he’s doing. He works hard to make sure you are understanding the workouts and also is very comfortable to be around. He will make sure you are feeling the burn and keeps you working! Go to Bryan!! He is awesome and will get you in shape! You won’t regret it!!

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★ 4

Solid Training Experience W/ Bryan. Detailed On Exercises And Form.

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★ 4

I love coming to Plano South LA fitness. Byran is an Impeccable manager! He helped with a technical issue and account issue that I couldn’t get resolved at any other LA Fitness gym. He is patientt and insightful. He possess incredible customer service skills and knowledge of his job. That’s refreshing in 2024! The team here is fantastic. I love training with all of them. Having a personal trainer is worth every penny. I have a whole new lease on life. They have built me up from ground up and I’m improving to each and every visit.

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★ 5

Shoutout to Bryan who was very nice and patient dealing with me yesterday . He solved a problem temporarily because that’s because it’s not up to him to resolve it permanently. I have issues with LA Fitness because the availability to use the pool is very limited due to contracts they have with swim schools. The sole reason I have a membership at LA Fitness is because I thought I was going to have access to the pool every day. My review of 5 stars is only for Bryan, not LA Fitness . The problem I have with LA Fitness makes my experience a 2 star review.

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★ 5

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★ 5

I’ve been coming to this gym for over a year now and I like it. Had a pt session with Bryan and he pushed me beyond my limits. The gym is clean and not overcrowded. Great experience so far.

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★ 5

Out of all the locations I have been to, this location has the cleanest locker room. The basketball court is not always crowded with people. Overall the cleanest and best location to get in and out,

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★ 4

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★ 5

Great sign-up and check-in experience. Clean locker room. Open swim lanes.

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★ 5

Very nice gym, the pool is always clean and well lit (can’t say the same about other LA fitness’s) not usually overly busy

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★ 5

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★ 5

This is one of finest gyms in the DFW.

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★ 1

Really bad experience in this gym, the lady front desk is very rid and really bad actitudes this cancelled my account are not the problem..

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★ 5

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★ 1

1 star due to the poor service received from the front desk staff. There is one employee particularly who - if you have a question or concern - will give you whatever response requires the least amount of effort from her.

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★ 5

The pt training is amazing I’ve been working out since January and was stuck in 1 weight and could never reach my goal then I went into the pt training and they actually helped me with dieting and losing more weight. Highly recommend doing it to see better results!!!

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★ 5

I used the trial days of this gym, I really liked it.

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★ 3

This particular LA fitness has a poor collection of mats and an even worse set of kettlebells. The kettlebells are peeling or they are unmatched. This particular LA fitness is very close to where I live but if I want to use floor or kettlebells, I drive 20 minutes further to a different LA fitness.
This is not a criticism of the staff. They are friendly. But I am disappointed that the equipment that I'm referring to has not been maintained or restocked and it has now been over a year since I made my first visits.

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★ 5

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★ 1

AC is not working since 2 months. it gets very hard to workout at this location

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★ 1

I was there earlier this week for 45 mins and my car was broken into along with 6 other cars. They broke all of our car glass windows. The managers there are well aware of this continuous issue since it has happened at least 7-8 more times. But they still haven’t put any cameras (except the one they keep mentioning “oh the tree is blocking off its view” or some lights so it’s not too dark on each side of the parking lot. They clearly don’t care about their members. Even the police was aware that this incident has happened 7-8 times. I’m very disappointed. The purpose of going to the gym is to ease your mind, and relax but this place clearly doesn’t care about that or your safety…
Very disappointed

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★ 4

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★ 5

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★ 1

Over all bad experiences untrain and unprofessional staff rude and disrespectful

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★ 1

Tried to use the 3 day pass that is advertised when you download the app but the guy in there was like we can’t activate it today but instead you can join today if you’d like.
Why have something on your website and app that you won’t be able to use as a newcomer

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★ 5

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★ 1

Open at 8am and didn't unlock doors until 9:05 on a Saturday.

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★ 1

The main vending machine for drinks has been broke for about a month and no one seems to care enough to fix it.

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★ 5

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★ 4

I like LA fitness gym but they can work on the website

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★ 5

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★ 5

Great gym. I love that they have racquetball courts and the heavy punching bag.

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★ 4

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★ 5

Great gym, super clean, amazing staff. Shoutout to Travis, makes it a great, positive environment to be in. Highly recommend this gym and location.

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★ 2

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★ 5

Joshua does a great job maintains the locker room- This has been an area that’s need attention and he is doing a great job!

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★ 5

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★ 4

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★ 3

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★ 2

Decent equipment, but terrible contract policies. Have to physically go in to cancel even though they claim that's not the case on signup.

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★ 4

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★ 5

Nice, clean and new equipment with friendly staff.

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★ 5

Overall love this gym. There used to be a redhead dude that worked here. He was always friendly and supportive of members. The ops manager is good. She is friendly and things are pretty well run. Just like every facility this one has issues from time to time but compared to other LA Fitness locations this is great. I don’t feel like anyone is trying to steal my stuff and people will actually turn things into the lost and found. I love the athletic training area with the sled and astroturf. The Olympic training area is super cool. I wish they had more squat racks and the military press bench could be used for squats. The members are very active, friendly and will sometimes strike up conversations with others. Personally I wish the shower pressure was better, the shower temperature is usually too hot (I’m weird and like to take cold showers after the sauna). Some of the machines are not as good as others. Just because you have new machines doesn’t mean they are as functional as older ones. Overall this location and the Spring Creek / Avenue K locations are among my favorites.

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★ 4

Great equipment and stuff is helpful.

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★ 5

Very clean bravo!!!

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★ 2

I’m kind of skeptical joining with all the negative reviews recently and just 4 months ago there’s a ton of good reviews. What happened? I tend to look at reviews on where to go. Someone tell me? Thanks!

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★ 1

The most difficult cancelation process that exists. They will lie about cancelation forms, and their online portal won't allow you to print one off. Bad business practice.

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★ 5

This LA Fitness was clean, employees greeted with smiles, and I’m very happy with this gym! Keep doing what you’re doing!

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★ 4

Good place to workout but a lot of egolifters around.

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★ 3

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★ 3

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★ 5

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★ 5

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★ 5

Great Staff , Jaden is the best there if you need help with anything Go to Jayden

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★ 2

I have been going to this gym on a regular basis for the last 3 years and it has always done the bare minimum. The Hot Tub is once again broken and in service for the 5th time in 3 years. There is only one working shower in the men's room and I am sick of working out in a half cleaned gym. I am going to the LA Fitness on Raceway from now on.

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★ 4

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★ 2

They haven't fixed the sauna for like 3 months now. Everything else is good

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★ 1

I went into the gym to inquire about a day pass and membership. Mellisa at the front desk was rude and lacks customer service skills. I will not be joining your gym. I would highly recommend having a friendly front desk staff. First impressions are lasting impressions.

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★ 1

Super dirty and not enough people in charge to clean up the common areas like their men shower area, bathroom, and sauna filled with trash alive Cockroach and super filthy floor. It smells Disgusting 🫣
It has been like this for almost a whole year and I personally asked them to take care of it, but it looks like no one cares at all.

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★ 1

I get non-stop calls to my number trying to get me to join over the past month. The sales guy mumbles so fast and inaudibly it's almost hilarious. Seriously, though, please stop.

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★ 5

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★ 5

For $25 per month, it's a no brainer. That's cheaper than a propane gas bill..

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★ 5

Good gym not too crowded, nice court, a lot of open machines. Highly Reccomend

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★ 5

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★ 5

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★ 4

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★ 1

The redhead woman that works at the front desk in the mornings is the reason for the 1-Star review. She was rude to my guest and I, she lacks communication skills and is very argumentative.

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★ 1

El gym es muy bueno, pero es pésimo la higiene, esta muy sucio los 🚻 baños, les hace falta un buen manager que se preocupe por mantener limpio el gym..por eso les doy una estrella 🌟

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★ 5

Me gusta
Tiene buenas instalaciones 👍

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★ 5

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★ 5

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★ 1

No air conditioning. Unbearably hot. July 2023

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★ 4

The manager, Noah, is always courteous and helpful and rakes care of a problem when you bring it up. The instructors are friendly and the classes are good. The club is always very clean.

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★ 5

I have been going to LA Fitness for about 2 years now, I like the changes they have made, starting with the front desk staff always friendly and welcoming.

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★ 3

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★ 1

Visited this gym in particular, trying out three day pass. However my first impression of the whole place seems depressing. Doesn't look alive like a gym should given its prime location. I don't think I will be back .a gym in this area needs to be more alive. Also the womens locker room is yes basic, but at least have the showers work to where your not having just cold water come out...

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★ 5

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★ 5

I love my gym! Staff is always friendly, there’s plenty of equipment and I hardly ever have to wait to use a machine. Love coming here

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★ 5

Miguel was very helpful and was really professional with helping me get my friend a membership will bring more friend here !

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★ 5

Very good experience. Miguel gave excellent service when help was needed. Staff was nothing but kind and respectful.

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★ 5

This great Miguel was so helpful and was very kind and thoughtful enough to go through everything and explaining all the benefits would recommend his to anyone coming to get a membership.

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★ 5

Always have a great work out. Can’t say enough good things about the staff and Tatiana. Thank you!

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★ 2

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★ 5

Great gym!

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★ 5

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★ 1

The manager on the front desk has an attitude when you ask him if you sell shirts or hats. He needs to learn how to be more friendly

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★ 5

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★ 5

Clean and nice

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★ 5

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★ 5

I absolutely Love the location of this gym. It is also so clean with a very friendly staff!! I highly recommend this Gym to any new gym goers as they have awesome personal training as well!

Source: Google

★ 4

Excellent gym. Not super crowded early in the day and lots of new and clean equipment..

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★ 5

Austin Long gave me a great gym initiation experience.

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★ 5

Great staff, great equipment, very clean facility, l love the pool and l highly recommended this location.

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★ 5

A nice gym with clean equipment and friendly employees. Incredibly well lit unlike some other dingy looking clubs.

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★ 5

I normally don't go to this gym, but on my one visit it was impressively clean.

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★ 5

Always clean and great customer service!!!

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★ 5

This club is well maintained and the staff is always nice and easy to work with. Highly recommend!

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★ 5

The staff is friendly and it's clean. When things break, it's always fixed fast!!

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★ 5

I’ve been to a few different LA fitness’s and this one is by far one of the cleanest and nicest gyms I’ve been too. The manager makes sure to greet me every time I come in and it makes me feel like he cares! Keep up the great work

Source: Google

★ 5

Everyone was very helpful 💪🏼 looking forward to getting a membership started

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★ 1

Parking lot not save . Very often vandalized you car and stolen possessions

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★ 4

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★ 1

Would not allow a guest to come play racquetball because I have a membership through work. Didn't disclose that while I was signing up and I mentioned specifically that I would need to bring a guest and they said guests are included.
I understand miscommunication can happen but they would not make an exception either for a single day.
Very disappointed.
Courteous staff but unwillingness to be flexible is a huge disappointment.

Source: Google

★ 5

Great location with very friendly staff. They keep the gym very clean. My favorite is the turf area and the pool because you don’t find them at many gyms but it’s a great bonus to the facility! Equipment is exactly what you need to get a good workout in.

Source: Google

★ 5

When I went to this LA fitness in Plano it was incredibly clean & well kept. The staff, especially the managers, were very friendly & talked with me & my friend. Will definitely be returning when I’m back in the area! Thanks for the great experience :)

Source: Google

★ 5

The remodel has been great. Everything is clean and the equipment is kept up with. Awesome staff too.

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★ 5

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★ 5

Great gym! They keep it really clean, and everyone there is friendly.

I’ve done group sessions there with a trainer named Ken. He is great.

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★ 4

Great experience at this club! Staff was super helpful and professional, equipment and facilities were nice and clean, and I felt very welcomed!

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★ 5

Great Customer Service 👍🏽

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★ 5

Love this gym! Incredibly clean and the staff is kind. I will probably switch to this LA Fitness location!

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★ 5

Clean, friendly staff, hands down the best gym near Plano area!

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★ 5

We really love this location and I’ve been a member since 2007. Very nice people and very helpful

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★ 5

Love this gym!! Super clean, the remodel was the best thing to happen to this location. Staff is super friendly and always willing to help. Even during the busy hours, there’s plenty of equipment to get in a solid workout.

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★ 5

Visited la fitness south plano and Emily was very supportive with all the details and information. She motivated me to join the classes

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★ 5

This was first time meeting Emily was fabulous and I look forward for my zoomba sessions ..!!

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★ 5

Great staff, great equipment, best LA fitness location

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★ 5

Friendly, courteous and helpful staff! My favorite LA location!

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★ 5

The South Plano location is so clean and the staff is all very nice especially Jordan he was so helpful! 5 stars all the way!

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★ 5

love the staff! great gym

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★ 5

Love this gym! Their turf area is amazing! Best of all, Emily will hook it up with the knowledge! I thought I knew how to workout until I visited her club. Great experience!

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★ 5

Emily is highly recommended‼️ She is the best‼️

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★ 5

This isn’t just a gym it’s a experience, they actually care and spend time with you to help you reach your goals. These people care!

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★ 4

Austin is the real deal…. His cute self gave me a great tour and showed me how much body fat I was. Great guy, great attitude, great experience😃

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★ 5

Ask for Emily! I’ve never learned so much while touring a gym as I have with them. No pressure, incredibly helpful, and genuinely good people!

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★ 5

Best place to strength train and play competitive racquetball.

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★ 4

People are nice, it’s always clean.

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★ 5

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★ 5

Love the gym, it has everything you need to accomplish your workout.

Source: Google