★ 5

Best gym to be in Dallas

Source: Google

★ 5

I am a highly satisfied and loyal gym member, committed for over two consistent years. As a published model and healthcare professional, I confidently recommend this gym as a safe refuge for both physical and mental wellness.

Beyond fitness, this space provides restoration—offering amenities such as the sauna, hot tub, and indoor swimming pool, which support relaxation and recovery. I am especially grateful for the creative freedom here; the studio allows me to dance, an outlet that fuels my body and spirit alike.

I am blessed to have a gym that not only strengthens the body, but also embraces creativity as part of everyday movement and holistic health. This place supports my artistry, my wellness, and my journey.

I truly love it here, and I deeply appreciate the environment that makes creativity welcome within fitness.

Source: Google

★ 5

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★ 5

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★ 5

Love this gym location! All the employees are super helpful and polite!

Source: Google

★ 5

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★ 5

Shout out Jason Amazing person

Source: Google

★ 5

Place was clean and staff were nice and helpful shout out Jason

Source: Google

★ 5

Viktor was cool down to earth and made the process very quick. His club was also very clean, calm, and focused. I highly recommend this gym location

Source: Google

★ 5

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★ 5

Good place for workout . The staff is very friendly and kind , Aquanette has been very full with my questions and very professional. Its not too busy during weekday mornings .

Source: Google

★ 5

Liked being greeted by Robert and Aquanetta in the morning. Needed to recover from leg surgery, and Liz (personal trainer) was able to speed the process, and I lost weight (bonus). I thought I knew everything before training, but I learned new ways to build up. Liz pushed past what I thought were my limits, but they were just mental limits.

Source: Google

★ 5

Staff is very courteous and knowledgeable. Robert at the front desk is exceptional!

Source: Google

★ 5

Nice

Source: Google

★ 5

Group exercise is good and coaches are so good. You can have fun exercising

Source: Google

★ 5

I've been training at this gym for a few months now. The staff has always been kind. When machines break they fix them reasonably fast. I've never seen issues with the Pool Sauna or Hot Tub. In general the equipment is well maintained. My only gripe is it's too popular. I'm often waiting for equipment to free up.

Source: Google

★ 5

I love the energy here, the people I meet and how the team maintains the equipments. Aquanetta at the front desk always has a welcoming smile. I will highly recommend this location.

Source: Google

★ 5

Love this gym. Acquanetta always greets me in the morning and the regulars in the morning are awesome.

Source: Google

★ 2

I’ve been coming to this gym consistently at 5 a.m., right when it opens, and while I appreciate the convenience and the energy of the place, there’s one major issue that I really hope management addresses. The gym is often quite busy, which is understandable, but the problem is that the weights are never re-racked.

Every morning, I find myself hunting for dumbbells all over the gym—sometimes they’re by the machines, sometimes in the functional training area, anywhere but where they belong. It’s really frustrating and eats into my limited workout

Source: Google

★ 5

Nice gym , super cool and friendly staff. Gym’s always clean

Source: Google

★ 5

This LA Fitness is great! They have everything you need to get a good workout and they have plenty of machines so you don’t have to wait on others to get your work in. Plus they have a bunch of classes, a pool, saunas and a Pilates studio! The manager Jason was amazing! He had a great attitude and demeanor and answered all the questions I had about the gym before joining. Definitely recommend all my friends and family to become members

Source: Google

★ 5

I got a super nice pump last time I came here!

Source: Google

★ 5

Got a sick pump

Source: Google

★ 1

Women Sauna always not working. When something is broken, they take weeks to fix

Source: Google

★ 2

Just joined and a recap of my experience in the last week. The machines are like any other gym. 3-4 stars as most work and are clean enough.

Where LA Fitness falls short is their personnel. First time trying to sign up, the woman at the front desk couldn’t find my account and told me to come back the next day to figure out my barcode. There was someone working that day that knew better. At the last minute she told me I could workout, but didn’t have the friendliest attitude.

The front desk area seems to have an over abundance of employees not doing much. They could take half the staff that are up front and when it s not busy, have them police the area to put up weights that are out of place or clean some machines. (Some machines are in need of a wipe down/dusting) And lastly, fixing the small lockers that are locked with the doors open near the front area and locker rooms.

In the last 2 days, we have received 7 calls from LA fitness to welcome us, which wasn’t much of a welcome on my call, but a Segway into taking advantage of my “benefits”. This was an easily sensed attempt to push personal training masked with a half hearted, how’s your day before it.

There are no pre, intra, or post workout nutritional options in the club aside from a half stocked vending machine. Easiest solvable miss in revenue and customer satisfaction if I’ve ever seen one.

As mentioned earlier, the machines work; however, nearly none of the TVs on the cardio equipment do. I’ve tried multiple over the last 3 visits and only found one that works with some channels.

The prosper location is nice and glad to hear some updates are being made to modernize workout classes with reformers and a glute room. It’d be nice to see the same upkeep done for the rest of the gym.

Uncertain if there’s an operation manager that looks over these things but this is some low hanging fruit to go after.

Last thing I’d suggest is to prohibit your employees in the front from using their AirPods. There’s little welcoming done and most of the employees seem checked out and disengaged when they’re up front using them.

The gym itself is average 3-4 stars, add some towels (paper or washable), and it could elevate it a bit. Hope this helps anyone on the fence.

Source: Google

★ 5

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★ 3

Newer than Frisco location and better sunlight. But Matrix equipment isn't as good as Hammer Strength at Frisco. I Will mostly go to Frisco instead. Kids club there is bigger too.

Source: Google

★ 5

I've been coming for over a year and I've seen so much improvement in gym upkeep and customer support....Jason stand out and is always wealth of information🔥🔥🔥

Source: Google

★ 5

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★ 5

Best la fitness in the dfw área

Source: Google

★ 1

I have spent the last hour reading all the reviews clients have made about this gym/location and I’m shocked at what I’ve seen. Tons of complains and 1 star reviews that have gone unnoticed and unanswered yet the handful of 4-5 star reviews have ALL BEEN ACKNOWLEDGED. I was on the verge of joining this location since it is close to my home but based on the poor service, lack of respect for dissatisfied members and overall lack of care from what I’ve seen in these reviews, I’ll definitely pass. WOW!😲

Source: Google

★ 5

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★ 3

Update 2025: WARNING: Whomever is cleaning the locker rooms is unaware of the fact that chlorine and bleach do not mix. All metal surfaces are rusting due to corrosive gasses being created when the locker rooms are cleaned. The chlorine from the pools is mixing with the bleach used in the locker rooms causing the locker rooms to flood with mustard gas.

I recently tried this gym again after a two year hiatus. The equipment has improved. There’s more options. It’s not perfect but it does the job. It definitely gets crowded in the evenings like any other gym. I’m genuinely impressed with the small improvements that have been made. It’s not perfect but it is good enough

2023 - Don’t go here unless you enjoy getting stabbed by rusty cable equipment. Everything is poorly maintained

Source: Google

★ 5

Best Gym Experience Ever!
I’ve been coming to this gym for a few months now, and it’s been a game-changer. The trainers are knowledgeable and genuinely care about your progress. The equipment is always clean and well-maintained, and the atmosphere is super motivating. I’ve seen great results already! Highly recommend this gym to anyone serious about fitness.

Source: Google

★ 5

The staff is great and always accommodating if you have questions. I recommend LA Fitness , Prosper Texas

Source: Google

★ 5

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★ 5

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★ 5

I love this place

Source: Google

★ 1

I really used tolove this location when it first opened and the 1st year, but now it is horrible. It stinks in there, and many of the current clientele come in smelling horrible, and it is nauseating. Also many of the current clientelle sit on machines and play on their phones for 30mins, then pretend to work out if they see you looking. Management really needs to be more diligent it making sure that is not allowed and enforcing cleanliness.

Source: Google

★ 1

Been going here from the time it opened. It was good initially, less people, no noise, clean and less waiting time!
Now, after 4 PM, it feels like standing in the TSA line during long weekend! 80% of the customer's have ZERO gym etiquette, staff does not care. Few cleaning staff, I guess try their best. But most of the time, you will not find wipes, paper towels etc.
1. Quantity is rising but the quality is sliding!
2. While couple of cleaning staff trying to clean as much as possible:
3. Most of the people coming to gym have zero common sense or gym etiquette!
4. Using multiple equipments simultaneously and then leaving them there itself without re-stacking!
5. Leaving cleaning wipes at the place where to was used without throwing them in the bins!
6. Using mobile for longer during while occupying an equipment!
NOT cleaning the benches or equipments after using them!
7. Guys smoking vape… read again!

1* rating cos staff really don’t seem care about any of these but just adding more members - Quantity Vs Quality!
And there is a sauna, which is good and that's what the single star is for!

Source: Google

★ 5

I love this gym, it’s the best in Texas

Source: Google

★ 5

Victor took care of us, great facility.

Source: Google

★ 5

Great place sales rep really helpful

Source: Google

★ 5

Friendly staff, good assortment of equipment, damaged equipment fixed within a reasonable amount of time.

Source: Google

★ 5

I have been to this location almost everyday for the past 18 months. It is a great place to get a work out in. It has everything you need. Equipment is well maintained and staff is friendly. I work out in the morning so I see the early morning staff. They are very friendly and handle any issue that may come up. This is a very busy location so keeping it clean and maintained is always going to be a challenge. The staff is always cleaning in the mornings. If the ownership is looking to make improvements I would look at opening up the area for members to work out. Sometimes there are too many people trying to work out at the same time. The middle area for the staff is too big. Move them into one of the rooms on the side or open the rooms on the side with areas to work out. Remove some of the bikes and elliptical machines and add more treadmills and stairclimbers. I think the mileage will reflect my input based on what I have seen. Keep up the great work!

Source: Google

★ 1

I sign up for a guest pass for the Prosper location. The email specifically states: Please bring this email to the club and allow us to show you the club and activate your FREE 3-day Guest Pass. We look forward to seeing you soon! It also has a QR code “show for entry” as well as other info regarding the pass.

Well upon arrival I showed the front desk employee the email he then referred me to Victor, I believe. I showed him my email and he asked “did you schedule an appointment?” Ummm no because NO WHERE in the email did it state that I must make an appointment to be shown the facility and go over membership info which I really didn’t care to do. He then said how he arrived to work earlier because he starts at 9, but “wasn’t going to be a jerk” therefore he’ll show me the gym and go over membership info. I personally didn’t want the tour because I’m not new to the gym and very familiar with things. I simply just wanted to work out. BUT he said he had to do it “for liability purposes”

Gave me the tour and then he went over info at the desk. I expressed that because I had to do the tour and sit at the desk with him I’d much rather start my pass tomorrow — he said if I did that then I have to make an appointment, come back, do the tour again and sit to hear about the membership. Are you kidding?! Further, I couldn’t imagine visiting at 5-6am, showing up with this pass and being told I couldn’t workout because he wasn’t there before 9am to give me a tour of the gym and discuss membership. Then he told me that I would need come back to meet with him on Monday “Because that’s when your pass expires”. I asked for the purpose, he said he wanted to get my feedback and then sign me up for a membership. This is ridiculous! I was just done.

I was so excited about the ideal of signing up for a gym membership again but this experience really turned me off. Activated the pass to avoid another tour and having to hear about the membership etc. Day 1 of the pass was not used as I decided to leave after meeting with him. I felt there was no empathy and the tone was very much pushy, ‘it’s my way or the highway’ — And judging by the other poor reviews maybe this experience was a blessing in disguise. I wouldn’t want to pay a high amount to be around this kind of energy.

Source: Google

★ 1

I visited here to discover their varying training programs if any. I got a quick tour, but when I sat down for the details they were unable to layout anything whatsoever. I can only imagine they must be embarrased about them.

Source: Google

★ 4

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★ 1

Victor is super rude. At least LA fitness should have respectable staff at front desk

Source: Google

★ 3

The LA Fitness off of 380 was so crowded in the evening. The spa was closed and the pool wasn't available due to programs. This location doesn't have a basketball court. Really the only workout facility in north Frisco, north Little Elm, southwest Prosper area.

Source: Google

★ 1

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★ 1

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★ 2

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★ 2

2 star for somewhat cleaning their pool finally. Still need to make more hours of availability to members or give Splash Class 1 lane and members 2 lanes during more reasonable hours. It should be fair or you should not advertise that your gym has a pool if its not fully intended for members.

Also, please ask Splash Class kids who are running the Splash Class to be more respectful of members.

Source: Google

★ 5

Best place to workout

Source: Google

★ 1

About 90% of the certain peoples in this gym clearly don’t shower before working out, and it got to the point I vomited — and that’s saying something because I have a strong stomach. Even after it physically affected a good customer, staff did nothing. The place reeks — quite literally. These certain people have made my wife extremely uncomfortable every time we’re here because they stare her down — why don’t you keep your eyes on your own creeps? Management clearly caters to their specific community and ignores everyone else. Equipment isn’t cleaned regularly enough, cleaning supplies aren’t available to clean your equipment like they should be, ventilation is terrible, and management does nothing. I pay good money to work out, not to choke on sweat stench or feel unwelcome in the gym. You can kiss my future business either way goodbye. I hope people read this before they sign up. Go the other direction — as fast as you can. Management: Fix hygiene enforcement, clean properly, improve airflow, tell the creeps to get out — or you’ll keep losing members. For those who get it.. This place is — unAmerican.

Source: Google

★ 2

Not excited about this gym. The weight room is pathetic - it's way below any decent starter gym. Just not enough equipment and too many people competing. I wish there were other options near me. The only reason I have not cancelled is that there are no other sauna options nearby.

Source: Google

★ 1

This LA Fitness is a joke for what they charge. The gym is constantly out of disinfectant wipes, so the equipment stays filthy. Instead of simply refilling the stations, they like to move them around as if that solves the problem. Bathrooms often don’t even have soap, which is disgusting and completely unhygienic. It’s clear management doesn’t care about basic cleanliness or members’ health. What’s worse is they always have numerous staff sitting at the front just to ensure members are scanning their barcodes instead of fixing these problems. For the amount of money this place takes from its members, it’s unacceptable.

Source: Google

★ 5

Really enjoyed the gym and the staff! I beleive his name is Antonio, he helped out me out, he works front desk. Wonderful gym

Source: Google

★ 1

This is the filthy gym I’ve ever been in. I always see people pushing a mop around, but never actually cleaning anything like they push the broom around and don’t even actually pick anything up with it. There’s cobwebs and dust and dirt and grime everywhere because it’s never been cleaned. Absolutely disgusting.

Source: Google

★ 5

Came with a friend. Great Pilates class. Very clean bathrooms and showers.

Source: Google

★ 1

This place is a horrible! I felt that customer needs were ignored, leading to frustration. I went to gym after 9 p.m. to practice dancing when the group class was finished, and then the cleaning lady came in and told me to leave. I waited for an hour after 10 p.m. and they were still cleaning and not letting me in, so I argued with them and complained to the manager.(The gym on weekday closes at 11pm. They should not let stuff clean immediately after 9 p.m. and tell customers to get out.) That was the first time. The second time I got there at a similar time, they were cleaning again. I asked them to come out and they wouldn't, and they still wouldn't allow me to go in and practice. today, I arrived to practice competitive ballroom dances and was met with two cleaning staff entering the gym floor. I asked them to leave, explaining I was practicing. They responded "no English", and continued spraying chemicals on the mirrors while I danced. Though they did not mop the floor this time, the mirror spraying was distracting enough that I had to leave after just 10 minutes. This isn't an isolated incident. I - and others - have reported similar disruptions in the past, yet the issue remains unresolved. A staff member kindly said he'd speak to the manager again, but I am left wondering why this hasn't already been addressed. (I used to use the other two locations on Custer Bridge and Main Street in Frisco and never had this issue once.) I like the fact this gym is close to my home and I want to continue practicing here. But I feel I need a space where my time and focus are respected. I hope the management will take this seriously and implement a clear schedule that protects the member's purchased rights to use the gym.

Source: Google

★ 3

I've been coming here since they opened in 2022. It's a good gym, spacious, airy, has plenty of equipments but the gym itself is getting dirtier, machines are cover with sweat stains, dust bunnies all over the floor between the machines!!!

Source: Google

★ 3

Fitness wise it has all the equipments which i need. Rush at peak hours like morning and evenings So i go in the afternoons mostly.

Recently management changed or something lack of neatness- bathrooms not neat, reduced wet wipes (reduced from 6 to 3) which we wipe machines (today they dont even have single wipes) this will easily spead diseases. They dont care on if machines are neat or not, but there are people who do care.

Source: Google

★ 5

Liz is an incredible coach—so inspirational, compassionate, and truly dedicated to her clients. When I shared my breast cancer diagnosis and recovery with her, she showed such understanding and support. After my double mastectomy with reconstructive surgery, I honestly felt like I might never feel healthy again. At another gym, I didn’t receive the same encouragement, but once I found LA Fitness and started taking Liz’s classes, everything changed.

Even after needing to pause for a DIEP Flap surgery, Liz welcomed me back and gave me safe, effective options so I could keep moving forward at my own pace. She always makes sure I feel included and capable, no matter what stage of recovery I’m in. Thanks to her guidance, I’m down nearly 30 pounds with 15 more to go, and I finally feel like myself again. Liz has been such a big part of my healing—physically and mentally—and I am so grateful for her.

I also want to recognize Stefanie, whose Monday class is always a great way to start the week. The instructors here truly work hard for us, and they are the main reason I’ve continued at this gym.

That said, there are a few areas that could use improvement. It would be great if more mats and weights were provided for group fitness classes, as they are often limited. Another concern has been the frequent turnover in operations. Vince was amazing, but since he left, some ongoing issues remain unresolved. I’ve spoken with the new operations manager, Maritza, and her assistant, and I really hope they will be able to address these problems. The instructors deserve the support and resources they need to continue delivering such high-quality classes, and members like myself would greatly benefit as well.

Source: Google

★ 5

Jackson was great, apologies for calling you Nicholas by mistake. Long day. Thanks for the help though.

Source: Google

★ 5

Live for my weekly total body classes with Liz! She is such an awesome motivator and makes sure you are doing the exercises correctly while not making you feel like a dummy. She is very personable and her class is always packed to the max!

Source: Google

★ 4

Update 8/23/25
Huge shout out and thanks to all the amazing trainers (Liz, Lindsay, Sue and Shea) They challenge us in every class. Each one has own technique and training ways mix with cardio, strength, and so much fun.

The place is good.. now the restroom are so much clean. Thanks to the cleaning lady who is constantly doing good job. The classes and all the trainers for those classes (power circuits, body works and Zumba) are really nice and they do take efforts to make sure we get good training. The only negative point would be scarcity of the weights in the training classes. We don't have anything above 2 and 5lbs. Wish we had more weight and not have to bring from home and keep in the box there.

Source: Google

★ 5

Love the classes, Liz is an amazing instructor and I also did training with her. She has gotten me to the next level and is very knowledgeable. Highly recommend her.

Source: Google

★ 5

Liz’s Total Body class is challenging in the best way, with a great balance of strength and cardio that leaves me feeling stronger each week. Liesl’s Zumba classes are so much fun. Her energy is contagious and she makes every workout feel like a party!

Source: Google

★ 5

Life-Changing Fitness Experience with Liz, Stephanie, and Shea!

I've been consistently attending these three instructors' Body Works classes at LA Fitness in Prosper for a year now, and I can honestly say they have transformed not just my body, but my entire approach to fitness.
Liz teaches Tabata-style classes, Stephanie teaches free-weight circuit training classes, and Shea teaches kickboxing-style classes, all of which are the perfect blend of weight training, squats, high-intensity cardio, and even some martial arts moves that keep every session fresh and challenging. All three have this incredible ability to push you to your limits while making sure everyone works at their own pace and fitness level. Whether you're a beginner or advanced, they provide modifications and encouragement that make you feel successful every single class.

What sets them apart:
They're genuinely invested in every participant's progress
They'll kick your butt with a smile, and somehow you'll thank them for it!

The class atmosphere is phenomenal - everyone is supportive and encouraging. There's no judgment, just a group of people cheering each other on. I leave every session with my heart pumping, muscles burning, and riding that amazing dopamine high that keeps me coming back.

Source: Google

★ 5

Liz is by FAR the most amazing trainer I have ever worked with. She has really transformed my outlook of a healthy lifestyle. She caters to my specific goals and is so patient with me. She is very passionate about helping others be the best version of themselves and it shows. She will go above and beyond to make sure you reach your potential. She’s amazing, I 100000000000% recommend training with her!

Source: Google

★ 5

This LA Fitness has a good setup. Plenty of equipment and a welcoming vibe. But honestly, the highlight of my experience here has been training with Liz.

Liz doesn’t just throw random exercises at you, she notices the details, explains the “why,” and makes sure the workouts fit what I actually need. Because of that, I’ve seen real improvements beyond the gym - better posture, less stiffness, and more energy day-to-day.

I also attend her Total Body group class, and it’s awesome. She manages to keep a whole room motivated without it ever feeling like a drill. The class pushes you, but it’s also fun - you leave tired, but in the best way.

What I really appreciate is that she makes fitness feel personal and sustainable, whether it’s one-on-one or in a group setting. Definitely not your cookie-cutter trainer.

Source: Google

★ 1

Poor customer service. Dimly lit.

Source: Google

★ 5

Love Marlene the Zumba instructor
Also we have an amazing instructor Liz in total body class .
My only complaint is that they can do better on cleaning the training (zumba , total body ...room)

Source: Google

★ 4

Me cambie de este gym muy caro

Source: Google

★ 1

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★ 3

This location is always over crowded and it smells so bad🤮

Source: Google

★ 5

I’ve noticed a nice upgrade lately, there’s a new cleaning crew here and they are really detail cleaning the machines. You can actually see and feel the difference when you work out. It makes the whole gym feel fresher and more taken care of. Keep it up!

Source: Google

★ 5

Big change lately at this LA Fitness! I saw a young lady, pretty sure she’s the new manager, walking around checking out the treadmills that had been broken forever. The next day… boom, they were all working again! 🙌 Love seeing things get fixed so fast. Really hope they keep it up and stay on top of the equipment from now on

Source: Google

★ 5

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★ 1

★☆☆☆☆ – Extremely Disappointed

LA Fitness seriously lacks professionalism and basic moral values. My access was randomly revoked without
explanation, and it took multiple frustrating calls to get it restored. The staff were consistently rude and dismissive, showing no interest in resolving the issue.

Even after I canceled my membership, I was still charged. Trying to get a refund was a nightmare—constant runaround with no accountability. Their customer service is one of the worst I’ve encountered—unhelpful, apathetic, and hard to reach.

Save yourself the trouble. There are far better gyms out there that actually respect their members.

Source: Google

★ 5

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★ 1

Staff was rude.

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★ 5

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★ 5

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★ 5

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★ 4

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★ 2

Have put off leaving a review for a few months now. They keep asking for reviews and keep getting disappointed so here it is. They have consistently run low or out of soap in the locker room and showers. Today (July 25th) there is NO soap in the building. Staff tells me they have been out since Monday (21st). That is disgusting and a huge health hazard. I don’t understand how they can run out of something so simple and not think to run across the street to Kroger and buy some to tide them over. All this gym cares about is sales and signing up new customers. Beyond that they put no effort into cleaning or customer service. I have been a regular at the gym since November. My personal trainers have changed my life and I am addicted now! Only ONE time in the past 8 months has the front desk person acknowledged me and spoke to me when checking in. I was so shocked I turned around and thanked her. I receive monthly surveys from LA Fitness asking about front desk experience and cleanliness. I don’t know if anyone actually reads these surveys but no changes have been made. If they expect guests to be greeted (as the survey questions ask about that experience) then they should train and expect their staff to do it, or stop asking me how it was! They need to hire at least one more cleaner to keep the locker rooms clean and sanitized. But also need to provide the soap and supplies to be able to do it. Very few times have i felt like it was actually clean. They put all efforts into signing folks up and ignore you after that. I hope this review is seen by the right person and action is taken. I will update or even remove it if that happens. I have tried talking to them on multiple occasions without success. I left a message for the manager this morning so waiting to see if he returns my call.

Source: Google

★ 1

don’t have cycles group classes moving to lifetime gym for cycle classes and other more

Source: Google

★ 1

They make it really hard for cancellation. Be aware of it.

Source: Google

★ 4

Fix the treadmills! They go months broken. Not just the one's completely out of operation but the ones that are rough each step, loud, or tilted one way or another.

Put some shades on the ceiling windows above the front desk and on the west side, so that it doesn't blind people on the treadmill in the afternoon/evening.

Fix the internet it is so slow, even in slow hours.

Get another custodian on the weekend. It gets so dirty! Don't cheap out on the people keeping this place clean because they are hard workers and are THE difference between a nasty gym and clean one. The cleaning ladies you do have are top tier and deserve every penny.

Fix the sinks in the men's bathroom. They are getting clogged all the time.

This place is absolutely packed during the weekdays in the evening. Literally the whole parking lot is full. You have the money but you arent reinvesting it into what makes you money.

Otherwise, the gym is worth the membership. I wish it wasn't $50 a month but if it gets taken care of then why not? I have been a member for around 2 years and I will continue to work out here but yea I just wish this place was taken care of more.

Source: Google

★ 4

Source: Google

★ 1

I have been going to this LA Fitness for over a year. There has been an overall decline in the quality and cleanliness of this facility. The focus seems to be more on increasing membership and less on providing a quality gym experience for their patrons. The swimming pool area has gotten to be ridiculous. It looks to me like they don’t know how to maintain a pool. Routinely, the pool is overfilled. Cleanliness of the whole gym is just not there. The staff needs to be policing the facility instead of sitting behind the desk or selling memberships. A lot of people sit on the weight machines doing nothing. This place is completely overrun with people and it makes the gym experience miserable. I definitely do not recommend.

Source: Google

★ 2

Extremely crowded .hopefully they build another location near by.

Source: Google

★ 1

I will give them negative scores. Extremely rude and backing out of their words. At the time of enrollment, I was told that I will have the flexibility of downgrading my membership whenever I want but when I went there today, they didn’t downgrade the membership and said that they cannot do it. The lady who I spoke with today was extremely rude and unprofessional and seemed very eager and happy to cancel when I asked to cancel my membership because I was fed up with all their lies.

Source: Google

★ 1

I love coming to the gym but Moses was rude and treated me and family horribly and yelled at me while I was trying to talk. Last time I thought I was in America. No freedom of speech in this Gym. Horrible customer service. THEY let others go in without a pass saw this in front of my eyes. They have told me to put up the weights when I put it up everytime and almost a lot of people don't. LOL this is crazy someone in corporate please call me
Very upset and shocked this is allowed

Source: Google

★ 3

Edit: They finally fixed the Jacuzzi so back to 3 stars, the other problem still remains, my suggestion would be to scrap the cycling room and fill it with more equipment as I've seen multiple gyms do this across the states, select equipment like a pull down machine, Dumbbell rack and other items that are the most used to kill the lines for equipment
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Unfortunately I'm getting ready to leave this location soon, they've left the men's Jacuzzi broken for months now which is a pretty large part of why we even pay for the membership, not to mention this location doesn't have enough equipment to spread among the residents, there are actually lines for some things here, current management is absent and even the staff when answering the phone has the same disappointed tone, tour first before deciding on membership, I've been at ghetto locations better managed then here cmon now

Source: Google

★ 1

Swim pool water too too dirty, so I can't see bottom side

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★ 1

Source: Google

★ 1

I have never had to write a disappointed review on any business but today is the day. If I could give this place zero stars I would. This is place horrible, very disappointing. First off, various machines across the place are consistently broken and are never timely fixed. The sauna is never operational and is so dirty and disgusting and i am convinced it has never once been cleaned. Instead of a gym I feel like I’m walking into a decrepit hood house in downtown Bronx. The pool is practically unusable for members because of the constant swim classes that take place. The staff constantly bothers you about getting membership referrals from your friends and family. Third party companies also camp out by the exit trying to sell you stuff as you walk in and out. Very unprofessional…. Why are you trying to sell me stuff as trying to go about my business??? I pay 50+ dollars a month to use your amenities and you have the audacity to try and sell me crap…. Unbelievable. Don’t go here, please go anywhere else even the Mickey Mouse clubhouse will give you a better experience than this place.

Source: Google

★ 1

I’ve been going here for a while and it seems to be getting worse. The sauna is usually broke. The hot tub hardly ever works. Fire Marshal shutdown the pool last week. Most of the time the wipes are not refilled. You can see the dirt underneath all the machines. The treadmills, at least 4 are usually down.

Source: Google

★ 1

05-June
Fire Marshal closed the pool, so, not awesome.

17-May, tried to swim again, cloudy water with bubbles and foul smell. Unsanitary. Informed front desk, was told "They check the PH everyday". Do not sign up here

Source: Google

★ 1

Has minimal to no cleaning supplies to wipe down the equipment the majority of the time. Equipment stays full as this is the only large gym in the area. Staff is friendly, but not sure what their job is besides greeting people. And lots of customers love to set up and record their sets, so just be prepared to be in the background of others workout videos. Oh and you can only cancel your membership by walking in and speaking with a manager, yet any kid can sign you up with an account over the phone.

Source: Google

★ 1

New gym from la fitness.initially the gym was good, now the services are very bad. Hot tub broken every other month and it takes more than 3 months to fix them. Overcrowded in the gym. Floor in the sauna never getting cleaned.i suspended my service due to lack of cleaniliness and services availability. I will not recommend this place.

Source: Google

★ 5

Jaxson was amazing and very knowledgeable about all the equipment. Very polite. Highly recommend.

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★ 5

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★ 1

Poor front desk experience , so disrespectful. The front desk team they don’t care about customer satisfaction . I rally hate their service

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★ 1

Literally always out sanitary wipes. Today they are completely out of toilet paper and paper towels. Nothing to wipe down machines with. Disgusting.
How difficult is it to keep proper stock of essentials?

Source: Google

★ 5

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★ 5

I feel so good after I work out! Lots of equipment and the facilities are always spotless.

Source: Google

★ 5

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★ 1

Horrible experience with the Gym membership. I clearly explained my scenario if I will be moving to new state and need their help in adjusting the plan accordingly. When I call back, all Davion said was "Sorry sir you are literally 1 day late & can't upgrade the plan without fee". They are not at all customer supportive, no business will succeed if customer service is this bad. Really frustrated

Source: Google

★ 3

Been going for several months, the gym is used on a regular basis. The problems need to be addressed by company in a more timely manner. A suggestion I gave on the cleaning was get a company or crew to really clean the gym after it is closed.

This way the cleaning crew during the day can address spot issues and they time made more efficient. As far as the Sauna and the hot tub goes, LAF (no pun intended) needs to get qualified contractors to replace the bench work (men). In the case of the women's sauna solve the problem there. I suggested that the installation company, does it have a warranty!

The gym is supposed to be five years old, these areas should have been designed and built for heavy use. Check the warranty.

The men's hot tube

Source: Google

★ 5

Editing 04/2025:

Since making my initial review the staff have made sure to always stock sanitizing wipes so I want to say thank you!

“Good gym overall, you gotta time when you go since it’s one of the few gyms in the area. One big note to management: stock more sanitizing wipes! Maybe a whole room full. Atleast once a week they are out of them. You’d think management would stock a ton of them since It’s been an ongoing problem for atleast a couple years.”

Source: Google

★ 5

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★ 1

Super bad, the lady at the reception super rude should be nicer to the customers

Source: Google

★ 5

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★ 4

It’s a good gym but most of the times crowded

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★ 5

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★ 5

Vince, John, and Mondo at the location are amazing. From the moment I switched gyms and came here to sign up they never tried to “sell” me. They were knowledge and simply conveyed the info. Zero pressure. They were also very up price will all pricing and future charges. I was never shocked by a charge later on.

They even helped me right a wrong, made by a different location for my brother. They were able to get him signed up, no bait and switch, and even made a few comps to fix an issue not even cause by them.

I’ve been working out for 28 years, and have to say those 3 made the entire process, easy.

Source: Google

★ 1

DO NOT SIGN UP HERE! They are friendly and will tell you that you can cancel anytime but then make it IMPOSSIBLE to cancel your membership. Mailing in a form or going by their location to cancel during business hours when people have their own jobs during business hours is insane! 2025 is full of technology and this feels like a sneaky approach to make it nearly impossible to cancel so they can keep charging you for the membership. Do not let their big personalities and friendliness fool you.

Source: Google

★ 2

No one answered the phones, trying to get a membership

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★ 5

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★ 4

Bad lighting, out of order machines, extremely crowded at around 4 pm. Equipment was clean and they have all the basics machines.

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★ 4

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★ 5

Nice clean gym.

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★ 1

Why is this place still open? Horrible.

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★ 1

Stay away from this one!! Arrogant and ignorant employees just making you wait in lobby for hours while they just check their instagram and snapchat!

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★ 1

This is the Worst fitness center !! Arrogant employees and they take forever to cancel your membership if you ever ask them to do so!! I lost $600 just because they did not cancel it when i was there and they did not let me do that online

Source: Google

★ 5

Pretty good place to work out, also inexpensive

Source: Google

★ 1

Sauna is out of service more often than not lately on the woman’s side! It’s been down over a week. Mgmt over the facility and its amenities is lacking. Front desk employee was rude when I inquired about the sauna’s status.

Source: Google

★ 5

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★ 1

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★ 5

Great gym and staff. John in particular is great. He is a manager and he is very helpful, kind, and attentive.

Source: Google

★ 5

Very clean and well maintained

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★ 4

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★ 5

Nicest clean gym Ive too and Pete was great

Source: Google

★ 5

This gym is still kept very clean. I must also add that the class with their instructor, Shea is totally awesome! The energy she brings to class makes it worth tackling the construction to get there. The sauna, hot tub and pool finishes it off with moments of relaxation and recovery.

Source: Google

★ 3

Source: Google

★ 1

UPDATE: Feb2025. Now they have some unlisted fitness class that takes up all 3 lanes of the pool that happens between the swim lessons. Basically the pool is unusable for members.

I know as a user of the pool I’m not in the majority but when I pay a monthly membership to use the damn pool and 80% of the time I can’t because they have all 3 lanes closed for swim lessons through a 3rd party company is ridiculous. They used to reserve one lane for members but they’ve signed so many damn people up for lessons that they’ve been closing all 3 and leaving none open for members.

Source: Google

★ 4

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★ 4

Good workout, but if you’re a member there “get off the equipment after your set, don’t get on your phone!”

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★ 5

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★ 1

Rude team

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★ 5

Vince was amazing

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★ 5

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★ 4

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★ 5

Lay out is logical. it is very clean and I really enjoyed it the first class that I attended. I’ll be back
Traffic on University/380 is the only downside. Unless the plans for expanding 380 are well executed I can only see it getting worse before it gets better 😝

Source: Google

★ 5

So nice! I asked one of the program directors, Andrés Mendez, to help me figure out my weight and he was very kind, even offered to go the extra mile to help me figure out my weight goals and I walked away excited to continue in my fitness journey!

Source: Google

★ 5

It’s clean the people it’s friendly !!

Source: Google

★ 5

Love the environment & vibes!! Friendly staff & good equipment.

Source: Google

★ 5

This place is great ! I have a great time working out ! And also having a fun time with the staff as well. Highly recommend.

Source: Google

★ 5

Source: Google

★ 5

What a wonderful facility for exercise, meeting wonderful people, and communicating with positive, caring employees!! This is my “Happy Place” because of the updated equipment and welcoming environment. Vince, the Sales Manager, is awesome! His outgoing personality and the way that he positively embraces all aspects of his work is commendable!! This facility is operated with care, and positivity!!

I exercise 4-5 times a week! I have found my “Happy Place” that promotes health, wellness, and longevity!! Keep up the good work!!

Source: Google

★ 5

I love the location and the people here are great.

Source: Google

★ 5

So I see a lot of crappy reviews about this place. I’ve been going to LA for almost three years. With that I have learned THE CUSTOMER break things often, they can’t pick up after themselves and they don’t put the weights back or unrack equipment. We are grown adults. PICK UP AFTER YOURSELF! It is not the janitors job to walk behind you can pick up after you. She does her best. Chenoa in the kids club is fantastic. Moral of the story something’s break and take time to fix. People don’t listen to the rules obviously posted on the sauna, hot tub etc. if you go in workout do what you came for you’re good. It’s a good convenient gym with child care.

Source: Google

★ 5

Source: Google

★ 5

Such a great gym! Nice environment. Definitely recommend signing up.

Source: Google

★ 4

Pretty decent. It’s like any LA fitness.

Source: Google

★ 3

Older lady that was in front desk was 7:37 pm 1/16/25 was a bit rude when intaking people. I’ve been here for over a year and have always scanned my pass and gone on my way, I also have a guest that always comes with me and is in the system. My mom and I come 4-5 times a week for over a year and no one has ever asked me to scan the pass in the guest services tab in the tab. She told me to wait and made a comment under her breath about us not getting by today. I understand her process and scanning our membership but I did not appreciate her aggressive manner.

Source: Google

★ 5

Source: Google

★ 5

Great equipment, always clean. Decent crowd.

Source: Google

★ 1

For a "new" gym.. the only thing that is new here is the building. Broken equipment, terrible housekeeping in the sauna / bathroom, lack luster customer service. For a gym surrounding so much wealth in a new city, this is a huge flop. Only reason I'm here is because it's the only gym in the city.

SUGGESTION: clean the bathroom and sauna first thing in the morning so people can use what they pay for. Not have the bathroom and sauna closed at 8am when everyone is trying to get their work in.

Source: Google

★ 1

Source: Google

★ 3

The night shift needs to pick up the slack. When the gym opens at 5am it’s littered with paper towels, misplaced weights, and plates/dumbbells left all over the gym. In my opinion it feels like night crew just locks the doors and calls it a day.

When it opens at 5am it get busy and the poor AM staff are stuck trying to clean the mess in the middle of a busy gym. They’re stuck having to mop the sauna and clean the locker rooms as the morning rush flows in to change, shower, and use the sauna that’s now dropped temp significantly. All things that make more sense to do after 11pm when the gym closes.

Source: Google

★ 1

Do not go here! The Spa/Hot tub and surrounding area is absolutely nasty and stinks like dirty feet mixed with mold. The wet room where the sauna and hot tub is seems to always have cleanliness issues but this is the worst I have seen it. I approached a manger at the front desk and he simply stated the contracted cleaners have been called and the corporate office is aware. I told him this is substandard and unacceptable. Take a look at my pics and judge it for yourself. The smell is the only thing I can’t share and trust me, it smells nasty! This is my own data and opinion so make your own decision.

Source: Google

★ 5

Sophia Nguyen's yoga class was awesome! She helps step you through the moves and meets you where you are at! I feel si much better I my mind and body after her class!

Source: Google

★ 1

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★ 5

Source: Google

★ 1

This facility is not even worth reviewing, but i wanted to, so that others get to understand.
I called this facility to understand on why the basic plan option is not available, while it is available on other LA fitness within the proximity based on what i saw on their website.

I was indicated for a call back & a Gentle man ( dont remember the name) gave a return call in say within 30 mins.

He started with an indication that there is a best ever offer and unfortunately it was way way costlier than what was even indicated on their own website, when I pointed out to him to go check his own website, seems he got offended & started indicating that the packages he indicated is not available on this facility and also for the other package where he quoted $5 a month extra he covered up with a response that it was against the personal trainer accessibility that will also be part of the membership( I am definitely not a kid to be charged just a $5 extra for personal trainer access or may not need one to be included onto my membership), this should have been the moment where he should have understood on what customers are seeing & what he is pushing about.

I got frustrated & gave him the review upfront that his responses are misleading & I also told him that I will take up the membership in a different LA fitness facility ( if interested) which is statewide or nation wide access and then if needed will use this facility as I will have that appropriate membership allowing this facility also to be accessed.

This time he got frustrated and he then came up with a response that he will block me from getting enrolled anywhere else & will deny access to LA fitness facility as he was the GENERAL MANAGER :).

I was so so freightened that this GENERAL MANAGER will have a complete control of my Fitness & health with that decision (ROFL) and he said on the phone that he already blocked my access.

I am sure that he would have not done this, but if he had done it... probably it is very much the leadership of LA fitness team to be aware of such behaviors... this action or attitude does not only impact the individual facility but the overall image of LA fitness with tons of better options available around.

Come on... there is no monopoly on gym business for a sales GENERAL MANAGER to talk this way to a prospective customer, and if this is being done to a prospective customer, you are just cheating the existing customer badly.

If he really was a GENERAL MANAGER it is much more Disastrous.

No wonder why this facility is low rated, but my real wonder is how come this facility has 2.9 rating.

Good luck to improve the rating.

Edited : I can see the basic option available now( after a month of the above initial review-but this is just a waste of any money with such a customer service.

Source: Google

★ 5

It's inexpensive and has lots of equipment in good condition generally clean, no complaints!!!

Source: Google

★ 5

Source: Google

★ 5

Great facility with nice clean equipment and a very polite staff.

Source: Google

★ 5

I recently visited LA Fitness in Prosper, TX, and it’s by far one of the best gyms I’ve experienced! The facility is clean, spacious, and well-maintained, with a wide variety of equipment to suit every fitness level. Whether you’re into strength training, cardio, or group classes, this gym has everything you need.

The staff is friendly, professional, and always ready to help, which creates a welcoming atmosphere. The location is also convenient with plenty of parking. I appreciate the emphasis on providing a top-tier experience for members.

If you’re looking for a great gym in the Prosper area, I highly recommend LA Fitness for its excellent facilities, community vibe, and focus on health and fitness goals.

Source: Google

★ 5

Pete was super helpful and welcoming! The gym is super clean and has a great working sauna.

Source: Google

★ 5

Muy buena locación

Source: Google

★ 1

The worst la fitness I have ever visited. Too many members but less machines. Machines are out of service for prolonged period, the swimming pool is always occupied by a swimming school and when the school is closed then swimming pool is also closed for maintenance. This is absolutely rubbish.

Source: Google

★ 1

Recently came in to LA fitness Prosper, Had questions about my membership, and staff lack customer service! Left me significantly dissatisfied with the staff. Customer service training is much needed! Going to cancel my membership and taking my business to a different gym.

Source: Google

★ 5

I really love my gym. They are the best.

Source: Google

★ 4

Source: Google

★ 4

A solid gym with multiple locations. I’ve been a member for 19 years. I’ve lived and traveled all over and I know it’s a good gym I can count on. Pete at the front desk in Prosper TX is super helpful and knowledgeable. Need a little boost gettin on some equipment fixed and a water fountain. But they usually get that stuff taken care of pretty quickly.

Source: Google

★ 4

Love the sauna! Pete was super friendly! Definitely a solid gym.

Source: Google

★ 5

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★ 4

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★ 2

I left after a year. Not worth the money.
Very crowded. Lackluster machines. Dirty bathrooms. The members are more interested in watching videos on their phones while sitting on the machines and management says nothing. Awful place. Not too mention the body odor of many who now go there.

Source: Google

★ 1

I have never been more frustrated with a gym. I joined solely to be able to swim. There is a swim school that takes up the majority of the hours that the gym is even open. No matter what time I go up there, the swim school is there. I’ve contacted management and nothing has changed. I’m about to forfeit my membership because I’m so over it. They are supposed to have one lane of the three and take up at least two. It seems like every time I go up there, I am fighting for a spot in one lane. I am a very frustrated member because apparently my membership means nothing to LA Fitness. They seem to be only concerned about what they get from the swim school. Tonight I was told they would not be out of the pool until 9:00. LA fitness closes at 10. That leaves me no place to swim. I could go tomorrow, but I have to be there at 8 o’clock on a Saturday morning and be out by 9 o’clock because the swim school will be back again. This is a disgrace.

Source: Google

★ 3

People always smell bad 🤢 I don't know if it's because of their culture but that weird smell doesn't let me train! I have to go down to LA located in Carrolton preferably

Source: Google

★ 1

Source: Google

★ 1

Disgusting, gym if you can find a different gym you should. They got constant “daily deal ENDS TODAY” scams going on all the time. The water is warm and taste awful from the water fountains. You don’t frequently see staff cleaning any of the common areas. There’s no soap in the bathrooms multiple times that i’ve gone and people smell bad here more than you would run into a different gym.

Source: Google

★ 5

Great gym. Close to home which makes it really convent. Wish corporate would keep good employees around but they seem to turn and burn good talent at these places. I would like to thank Dwayne in janitorial work. Cleaning places high and low that I have never seen touched before. He is always moving and cleaning. Let’s try to keep him around.

Source: Google

★ 1

Pool closed again due to safe splash. The poor communication and oversight by management to monitor and control the pool with safe splash lessons has frequent closures, dangerous and dirty environment. Parents jumping in with clothes on while their kids swim is disgusting. Ppl flooding in from exit doors have created chaos. The facility has lost its way over these third party efforts. Finally, the pool is occupied during peek times all week long for safe splash lessons. As a result to mismanagement and abuse by a third-party, the pool has been closed more than it's been open It feels like. I wouldn't recommend this facility for anybody who wants to use the aquatics.

Source: Google

★ 1

UPDATE: Nothing has changed since my review 2 years ago. It’s still extremely dirty and you’re constantly have to search for equipment because it gets moved and doesn’t get put back. This wouldn’t be an issue if employees would actually walk around the gym and organized instead of talking to each other or looking down at their phones. Honestly, the employees are lazy and useless. The woman who is supposed to be cleaning spends more time talking or on her phone. I rarely see her clean and the machines have had the same dust on them that they’ve had for years. Such a bummer.

I was so excited about this gym opening because of the location. Unfortunately, I have been disappointed from the start. The sales rep was a bit deceptive when I signed up. He said there would be 2 adults in the kids area to supervise the kids, but there is only one. This is a liability and not safe for the employee or the children. Also, the space for kids is incredibly small and has limited hours (especially on the weekends). They are at capacity almost every time I come. For a gym located around so many young families, they should have expanded the kids area dramatically to accommodate the demographic around the gym. They also have the tv turned on to some weird cartoons that are not toddler appropriate (which is clearly what the kids area is geared towards).

The staff isn’t overly friendly and rarely even greets you when you walk in. Many times they don’t even look up from their phones to acknowledge you. Such a shame.

As far as the workout area goes, everything is very crammed. There is little space to use free weights because the benches are so close to the rack and other equipment. It is also already very dirty under the rack. It is covered in hair and dust and obviously hasn’t been cleaned in weeks (I’ve been checking). Landscaping is filled with overgrown weeds. Dead crickets all the place.

I will continue to use the gym due to a lack of close options, but hopefully something else opens up that is better.

Source: Google

★ 2

The equipment is nice and the staff are ok for the most part. But the bathrooms and showers are horrible. There is always something broken. I’ve had three separate times where there was zero soap in all the sinks and showers which is crazy. The sauna is constantly broke for long periods of time as well.

Source: Google

★ 5

Source: Google

★ 1

They never have paper toilet at the restroom… I told to the assistant and she told me that we need to wait another assistant because she was busy doing something at the computer.

Source: Google

★ 1

Poor management

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★ 1

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★ 5

Excellent place to get some exercise. Clean and modern facilities with some great equipment and a great staff.

Source: Google

★ 1

Always, always, ALWAYS overcrowded except for maybe 2 hours a day 1pm and the hour before they close. I've never actually seen people recording themselves with a tripod setup in person until I came here. And their weekend hours are an absolute joke. They cater more to their employees getting off early on the weekend than allowing their customers sufficient time to workout. I will not be renewing my membership.

Source: Google