★ 5

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★ 5

Love this gym! Great trainers and great atmosphere! This was finally the place to help me lose the 35 pounds I needed to be healthy again. I have met so many wonderful supportive people at the gym that helped me stick with the workouts. My mobility and balance have all improved and I look and feel 30 again! (But I’m not 😉)

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★ 5

I love this studio. It was a life changer for me. Thank you for changing my life in positive direction and giving me so much strength.

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★ 5

Really like this OTF. Dylan and Ryan have been great in getting me onboarded and set to go. Coaches Amy and Anna have been great coaches.

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★ 5

the OTF Prosper location is so much fun! Good vibes and good people ! Always get a good sweat it!

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★ 5

OTF prosper is amazing! From the staff, coaches, members - it truly is such a positive environment to be a part of. Everyday is so much fun with this team!

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★ 5

Nice coaches!
Nice staffs!
Nice place!

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★ 5

Really great facility coaches are amazing and workouts are great. Give it a try. Thank you orange theory team.

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★ 5

Excellent

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★ 1

I was taking classes in this studio since 2021 and unfortunately it got changed to the worst due to front desk management and some of the new coaches approach. I would recommend Orange theory, but not Prosper location for sure. Thank you

Source: Google

★ 1

I regret joining Orangetheory Fitness. On the signup day, they make you feel like they truly care, but once you’re in, that disappears. The biggest catch they don’t tell you upfront is that you must book classes in advance — and most are overbooked, so it’s extremely difficult to find a spot. On top of that, if you miss a booked session or are even 5 minutes late, they charge you a $12 penalty. It feels less about fitness and more about squeezing money out of members. Definitely not worth the hype.

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★ 5

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★ 1

Would not recommend this studio. Giving the head coach basic feedback will be dismissed. Have previously been to other studios and really enjoyed it, unfortunately this one drops the ball.

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★ 5

Great workouts.

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★ 1

30-day cancellation policy is a bummer. You should be able to cancel whenever you want or with a small 10-20 dollars cancellation fees. Not a full month’s membership fees.

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★ 5

Its been 6months I’m going to OTF Prosper now, and I couldn't be happier with my experience. The facility is always clean and well organised,
The staff are friendly, knowledgeable, and always willing to help, which creates a welcoming and motivating atmosphere. The trainers Amy and Celeste are the bestest and are especially great at pushing you toward the goals while making sure you're using proper form and technique.
What I really appreciate is the positive energy in the space, everyone from beginners to advanced gym goers feels comfortable and respected. It's the kind of place that actually makes me want to work out. And my personal experience is my health improved a lot in just 6months.
Highly recommend OTF prosper🫶🏻 to anyone looking for a supportive and high quality fitness environment!

Source: Google

★ 5

motivate staff clean and chill

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★ 5

Orangetheory Fitness has completely changed how I approach working out. The combination of heart rate-based interval training, top-notch coaches, and a supportive class environment makes every session motivating and effective. The workouts are always challenging, yet scalable for any fitness level. I really appreciate the real-time performance tracking—it keeps me accountable and engaged.

The staff are incredibly friendly, the facilities are spotless, and the energy in the studio is always upbeat. I’ve seen noticeable improvements in my endurance, strength, and overall fitness in just a few months.

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★ 5

Great workout! Great people!

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★ 5

I recently rejoined OTF. Trainers are amazing and they will help to push our goals.

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★ 5

Friendly staff and encouraging coaches! Great energy in sessions!

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★ 5

I have been a member of Orange Theory Prosper for over six months and have seen tremendous improvements in my strength, endurance, and personal health.
The coaches and front desk staff are phenomenal! The workout room is spacious and always clean.
I would highly recommend OTF Prosper to anyone looking to improve their health.

Source: Google

★ 5

I recently rejoined OTF after nearly 5 years away—my last time was just before COVID hit, and I had been hesitant to come back. But I'm so glad I finally did. I'm in my second week at OTF Prosper, and from the very first class, I felt the warm, welcoming energy I remembered from before.

In just a short time, I’ve taken classes with about five different coaches, and every single one of them brings enthusiasm, positivity, and genuine care to the workout. They’re constantly watching to correct form and encourage you—something I truly appreciate. On my very first day, Coach Bailey told me to take it slow and ease into it, which was great advice. When I saw her again a week later, she remembered me and said I looked like a totally different person. That really motivated me to keep going.

Also, a big thank you to Callie, Gabby, and Cole at the front desk (apologies if I’m misspelling any names!). They’ve all been patient, friendly, and helpful every time I’ve interacted with them.

I’ve been to a few OTF locations over the years, and I can say that Prosper stands out—I’ve never felt any pressure here, just support and encouragement, no one seems uninterested. I’m excited to continue my OTF journey!

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★ 5

While all the coaches at Prosper are amazing, Erin is my favorite. She plays the absolute best playlist!! I wish we had a way to vote for our favorite coach playlist so we could hear it more often. :)

Also the front desk staff are really friendly and helpful and always greet you with a smile!

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★ 5

Great intro season

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★ 4

OTF gets the week started off right. The trainers are amazing and they want you to reach your goal! Never miss a Monday!

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★ 5

Great gym. Good community to workout with.

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★ 5

Love all the coaches, best place in area to workout!!!

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★ 5

Current member for over 3 years. Always a great overall workout. Coaches and front staff friendly and helps make your day great!

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★ 5

The coaches are motivating but keep things fun. They always demonstrate the workouts beforehand so you’re not lost. OTF is great about creating a sense of community for its members.

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★ 5

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★ 5

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★ 5

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★ 5

No words to explain the amazing strength you feel

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★ 5

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★ 1

I am writing to formally address a concerning experience that occurred on November 2, 2024, at your studio, leading me to request the immediate cancellation of my membership. I have enjoyed attending OTF regularly, connecting with the coaches and other members, and maintaining a workout routine that aligns with my medical needs. However, a recent interaction with a staff member left me feeling disrespected and uncomfortable continuing as a member.
That morning, I arrived around 8:15 a.m. and approached the front desk to reserve my usual equipment setup, which includes the floor, bike, and strider. This selection allows me a safe workout environment, which is essential as I am recovering from chemotherapy and managing a heart condition. Maddie at the front desk informed me that I could not reserve both a bike and a strider. Although I had not encountered this restriction in my many previous visits, I accepted the strider and waited for class.
While waiting for class to start, Coach Amy, familiar with my situation, approached me as she noted that I did not have my usual booking. Coach Amy kindly offered to update my reservations to include the bike and strider. However, after completing the floor exercises and moving to the bike, Maddie entered the studio and instructed me to leave the bike, stating again that I was not permitted to reserve it. I then approached the desk and explained that Coach Amy had arranged the equipment for me, which we confirmed according to the documented sign-up sheet, but Maddie responded by telling me that set up should have never been allowed. I told her that due to my medical needs, it made me feel most comfortable. Maddie then stated that that if I required such accommodations, I should consider canceling my membership as OTF cannot accommodate. She spoke to me in a dismissive manner, ultimately making me feel unwelcome and embarrassed as it caused a bit of a scene in the middle of class.
Coach Amy subsequently confirmed my arrangement with the front desk, but Maddie continued to act unprofessionally, stomping around and showing visible frustration, while another staff member calmly assisted me with canceling the class. The other staff member was great and professional. When I requested Maddie’s name, she responded with a sneer, further underscoring her lack of professionalism and leaving me feeling disrespected.
This situation has brought to my attention the inconsistency in how equipment reservation policies are communicated and enforced. Having attended multiple sessions per week over the past several months, this was the first time I had heard of any such restriction. For the benefit of all members and to avoid future misunderstandings, it may be wise to post equipment reservation restrictions clearly, as staff appear to apply these policies inconsistently.
Given this experience, I no longer feel comfortable attending your studio. I am requesting the immediate cancellation of my membership, effective today, along with written confirmation that I will not be charged any further fees. It is disappointing to end my membership this way, as I had truly valued my time at OTF. However, I believe that respect and a clear understanding of member needs are essential qualities for any fitness facility, and I did not feel this during my recent experience I am sure you have cameras, I invite you to watch the interaction at approximately 8:50am on November 2, 2024 at your studio to validate this interaction. You will clearly see I am calm while disappointed; Maddie was incredibly unprofessional and relentlessly disrespectful.
Thank you for your prompt attention to this matter.

Source: Google

★ 1

The workout was awesome like they always are but the instructor was the worse part of it!!! her name is Kate she confronted me about running my own interval's during my class today at 8:30 am and confronting me loud clear in front of the other members. Never again will I go to that studio and I have been a member for OTF for over a year and 4 months now and this is the first time an OTF instructor ever embarrassed me. I will not cancel membership because I love my home studio and the other studios near my near home studio and one person won’t ruined that experience.

Source: Google

★ 5

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★ 5

Been going here about a year. Great workout. The instructors make all the difference. Ginny is by far the best instructor here. She does an amazing job!

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★ 5

Excellent Coaches!!! Friendly and helpful!!

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★ 5

The Prosper location is great, clean, and incredibly encouraging! Each coach makes sure you’re supported throughout each workout. Plus, the front desk staff is helpful and also pays attention to the small details that make a difference!

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★ 5

LOVE OTF, and love the prosper studio! Work outs are dynamic, keeping workouts fun and challenging. Coaches all help motivate with their own personal style!

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★ 5

Love being part of Orangetheory fitness. Great atmosphere, very professional coaches, very helpful front desk.

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★ 5

Great staff and an amazing workout culture! Loving being a member at OTF PRSOPER

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★ 5

Love all the instructors and I like the variety in having a change in the exercise daily along with monthly challenges. Added bonus is the music is awesome 👏

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★ 5

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★ 5

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★ 1

I canceled my membership with OT in Prosper due to the unbearable smell in the studio from many of the members. They have up signs that ask members to sniff themselves before class, but said they can’t say anything to the people who smell because it’s cultural so the rest of us have to suffer. I’ve been going to OT for over 7 years and will never go back to any studio as they were unwilling to waive the 30 day cancellation policy even though I expressed my discomfort with the smell and literally couldn’t breath so couldn't attend class. I had to pay them an extra month for nothing. A waste of money. If someone can’t breathe they should not be forced to continue to pay for a service they can’t utilize.

Source: Google

★ 4

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★ 4

Great coaches and certain front desk folks, Hailey and Albert always awesome. This studio is always full, which means this is the popular studio around this area for the workouts.

12/28/23
Changed my star rating: 5 to 3 and now to 2
No issues with coaches.
But store manager imposing new rules which the clients are not aware. If there are treads and rowers that are available, you are still not allowed to choose them and has to go as per front staff's rule. I have been with OTF since 2019 but never came across such a rule.
It will be great if clients are sent out all the hidden rules which could directly or indirecly impact clients.
02/20/2024
I could see changes after speaking to Area Manager. Changing my review from 2 to 4

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★ 5

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★ 5

I don’t always provide reviews. But when I do, know it’s damn good 👌🏾

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★ 5

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★ 5

Great place for a group workout.

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★ 5

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★ 4

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★ 1

This place used to be really good when Alex was there. Now they only have 1 amazing coach left (Ginny). The rest of them don’t care to correct your forms or even learn your name. Some are even hard to follow (music too loud, they’re not speaking loud or clear enough, not being cleared on their timer to tell you when to move on to next activity, etc). Girls next to me and I would look at each other confused and say what? I pay way too much for a gym membership for a so so workout.

Front desk guys are very kind and helpful. There’s a girl Mady who keeps trying to charge me for things that I shouldn’t be charged for (late cancellation or borrowing a heart rate monitor). With my type of membership, no one has ever charged me for those things but for some reason she does. So if I forget a heart rate monitor when she’s there, I would just workout without one. I’ve been coming to this location for over a year. She never remembers my name. Keeps putting down a different name when I check in even when I tell her my name. I have really tried to be patient. But I’m at a point of switching to a different gym. I moved here from out of state and had an amazing experience with other OT locations. Again, I pay way too much for a below average service.

Source: Google

★ 5

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★ 5

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★ 5

Coaches are encouraging and supportive, they make you to look forward for the next class. Front desk staff are sweet as well. Such a welcoming place!!

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★ 5

Loved the coaching, quality of the workout and music. The 60 minutes went by in a flash. Super friendly staff. Looking forward to my next visit.

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★ 5

Loove OTF from the get go. We moved to the area about a year ago and transferred our memembership to Prosper location. They honestly have one of the best coaches and staff members on the team!! Definitely enjoy my workouts.. People love this studio because its always full!!

Source: Google

★ 5

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★ 5

Love the mixed workouts. Trainers are great. Facilities are clean.

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★ 5

Great workout! Great staff!

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★ 5

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★ 1

Long time client here. Needed to freeze service for some months. Staff lost my request after filling it out at the counter in January. Poor service and not willing to honor it, even after acknowledging their mistake. Can not recommend due to getting ripped off by them. Too bad. Be careful if you deal with them.

Source: Google

★ 5

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★ 5

Love all the coaches, they really are fun & outgoing! Also it’s so nice to always be greeted by great and friendly front desk team! I like that every class is challenging & different. I really have enjoyed the transformation challenge, it has help get my body into a regular routine!

Source: Google

★ 5

Great coaches and dedicated team members. They knew my name the first time I stepped through the door

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★ 5

The best OTF studio in Texas! The staff are outstanding and the coaches are the best! The coaches keep the energy high and the members motivated. My favorite hour of the day is with the Prosper Pack at #OTFProsperTX!

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★ 1

Please stay away from this location. Staff and manager at this location dont know how to do their job. For my cancellation request back in July, first they lost the paper work I did at the location and then in September I saw recurring charges, I asked for cancellation and refund and e-signed cancellation form. Manager confirmed cancellation effective July and refund of my money on text 2 times. I checked my card statement today in Oct and found that instead of cancellation and refund, I am still being charged monthly fees. I went to
location and asked to speak to manager and I was told by receptionist that manager would look into it tomorrow. I dont trust them any more and as last resort i had tp disput credit card charges. Worst management.

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★ 5

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★ 5

Love that the workout is different everyday and all I have to do is show up and perform the best I can. Coaches are super motivating and clear when explaining exercises!

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★ 2

This location always has a wait list with 10+ people for every single morning class time. I signed up for the 430 AM class because it’s been the only one open for weeks. I wake up at 3:45 and drive over 45 min only to arrive 7 minutes late at which I was then told I could not enter due to the cut off policy being “5 minutes” which is fine, had I been made aware of such a policy. To be paying this much money per month you’d think they could at least notify you of a policy. Not really worth it, wish I hadn’t signed a 6 month contract. Very disappointed

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★ 5

Best gym in Texas.

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★ 4

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★ 5

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★ 5

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★ 5

Love it.
Great coaches and positive outlook staff.
Update: 11 Dec 2021
Have been going here for more than 3 months now. Still love this place. Very encouraging to get the workout done
Update: 03 Apr 2022
Very happy with the results so far. Love the coaches and the community.

Source: Google

★ 5

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★ 5

The coaches are awesome and very supportive about working with me and my issues resulting from COVID.

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★ 1

I signed up and cancelled the membership within 48hrs. Now I have the wrist band that I used just once and they wouldn’t take their product back. I am thoroughly confused, when I signed up for the membership and band, they said I have three days and didn’t mention anything about the band being non refundable. I feel disappointed as they didn’t communicate and rushed me through the process. Secondly, the front staff don’t make decisions and you can’t get a hold of the manager at all… I will be escalating this issue further till I get my money back. This review is one of many more to come including my written complaint to BBB for such practices.

Source: Google

★ 5

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★ 5

The coaches and staff are all amazing! Their encouragement and feedback help keep me on track toward achieving my fitness goals. Orange Theory is not only great for becoming more fit, but the endorphin rush and confidence that comes from making progress and being more fit impacts other areas of my life too.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

My first workout was great! I liked the speed and tempo of the class. The trainer, Ginny was very helpful, friendly, and welcoming. She made me feel very comfortable and that was a big deal to me. My favorite part is the weight training.

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★ 5

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★ 5

Love it just monthly is a bit much. If $20 cheaper it would be great!

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★ 5

Orange Theory Prosper is not only a great workout but the coaches and staff make it fun! I enjoy going to each class because it’s always something a little different and challenging. Highly recommend!

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★ 5

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★ 5

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★ 5

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★ 5

The workouts are challenging and fun. I have never done the same workout twice. I love that I can track my progress and improvements with the OT Beat. The coaches at OTF Prosper really care about everyone's progress and goals. They are encouraging and never let you give up on yourself. Everyone is friendly and has a great attitude. I love coming for my classes!

Source: Google

★ 5

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★ 1

This review is not for the coaching staff but for the billing office. They're quick to bill you but if they make a mistake, which they do, they don't admit it and they don't return your money. Communication is almost non-existent and when it's there, it's rude. I have 4 family members signed up with them, but this number certainly is going to go down substantially, now.

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★ 1

Word to the wise: don’t advertise by sticking ads into people’s car windows in a restaurant parking lot. Does not make people want to go there. DOES creep people out.

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★ 5

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★ 4

Loved the pace and the variety. The instructor was super pleasant. The Audio system was awful. It was worse that going into 30 year old Dairy Queen and trying to have a conversation. Awful. Make a decisio: turn the music down, or get better speakers. I am not going to have the teacher come to me every 90 seconds to tell me what's next. Since they don't let people have headsets on (which in this connected age, I don't know why), why couldn't there be an Orange Theory App that would allow us to "tune into" the teacher's voice? Again, Teacher great, Good workout, need better sound system.

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★ 5

I love everything about Orangetheory . Every workout feels challenging and at the same time it's fun and enjoyable, I would recommend Orangetheory to everyone who is straggling to stay motivated and persistent.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great experience at the Prosper OTF! The studio is clean & the staff is very friendly. Today was my first workout with OTF in 4 years. So glad to be back!!

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★ 5

This place is seriously changing my life. I’ve never really worked out consistently in my life but that’s probably because I’ve never had a work out experience like orange theory. I’m addicted for sure. Don’t be afraid to try this, people here are super friendly and the atmosphere is welcoming to all! You can do it!

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★ 5

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★ 5

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★ 5

Very friendly staff. Everyone is encouraging and the energy is always pumping.
Always Clean.

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★ 5

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★ 5

Excellent place to work out , nice coaches and front door personnel provide excellent supportive services , I would recommend to anyone .

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★ 1

I am beyond frustrated with this place. I organized my whole day to fit in a starter class, was called the day prior to handle the paperwork and told to show up a few minutes before class. On my way to the 945 am class i was called at 937, as I was literally pulling in the parking lot and told I could not attend. Too bad because I was planning on spending the ridiculous $499 for your 30 pack as my company pays for it. Glad i saved my money. Poor first experience. Shut me down before I even walk in the door! Too many other places to go.

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★ 5

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★ 5

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★ 5

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★ 5

I became a member in October 2019. Since then I've become stronger and ultimately healthier. I absolutely love this studio and this company. They're not only genuinely concerned for my health and my cheerleaders, now living in these unprecedented times of the unknown, they're mindful of our safety and it is extremely important to them. These guys are awesome and I consider them an extension of my family.

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★ 5

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★ 5

Great staff and comfortable environment! Coaches are so encouraging and supportive.

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★ 5

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★ 5

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★ 5

Great and consistent workout, very professionally managed, spotless. Lots of modifications are offered for any level of fitness. I was skeptical at first, but you can’t help but succeed here.

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★ 5

No idea what to do when you go to the gym? Need someone to modify moves specifically for you? Want someone cheering you on and a little accountability to show up and rock your workout? This is the place for you! OTF Prosper has an amazing staff that supports you through EVERYTHING! Give it a shot. You just might 🧡 it!

Source: Google

★ 5

Great workout place. Always a new workout. Great motivation.

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★ 5

I LOVE OTF and especially OTF Prosper!! I don’t get paid to endorse it but probably should as much as I tell people about it.😂 Brilliant concept, amazing coaches and staff where people actually go workout consistently and see results!!!🧡🍊🧡

Source: Google

★ 5

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★ 5

I went in and tried a promo class and I absolutely loved every minute. I’m not in shape and they made me feel very welcome and made sure my technique was correct during the workout as well. Be aware if you are on a beta blocker you might not get into the “orange zone” with the borrowed monitor. I was so happy this was explained to me because I was pushing myself so hard and was in the green still. They explained as a member my purchased monitor would sync with my Apple Watch and be accurate. I highly recommend this club. It was an intense very effective workout.

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★ 5

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★ 5

Well, to be honest, I have never exercised in my life before, other than sporadic walking. Somehow I have been going to OTF since July. I can't say that I love it, but the 5:45 pm class gets me through everything. The staff is amazing. I do 2x a week right now, but plan on moving to unlimited in January, this really is the best thing to happen to me at my advanced age...of 54 :)

Source: Google

★ 5

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★ 5

I loved that for a solid hour I was working out but it felt like maybe only 20 or 30 minutes. The way the classes are set up really don't leave you time to overthink what your body is doing and instead just allowing your body to do the work it needs.

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★ 5

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★ 5

A fantastic studio, with an attentive and caring staff (both on the coaching and SA sides), I will never NOT recommend OTF prosper. Love them!!

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★ 5

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★ 1

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★ 5

First time to this newer community in Prosper. Very organized! Front staff was very helpful, prepared for my arrival - it's the little details of orientation that made me feel welcome. Super friendly coach - loved her interaction with us. I think I've found my home studio for the Dallas area!

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★ 1

I would avoid this studio.

You cannot sign up for classes beyond 30 days even tho you're locked in for 60 days at any given moment. So when you become free to book, the classes are all booked by other members who have different billing dates than you with different 30 day windows.

They will heap cancelation and late fees on you if you quit as a penalty stabbing you on your way out.

Want a towel? There's a fee.

Kid got sick can't go? There's a fee.

Get added into class from the waitlist while you're asleep at 330am and have to cancel? There's a fee.

Forgot your heart monitor? You cant workout without it. $10 fee.

Need a water? $1 fee.

This is the Spirit airlines of workout facilities; except at least Spirit charges cheap base rates. For the $140 per month, you AND a spouse can join a real gym, without fees, where you come and go as you please that has free studio classes like Orange Theory.

They do not have consistent coaches, getting whoever is free from wherever.

Don't expect paper towel to dry yourself off either in case you don't want to pay for a towel. Free toilet paper tho so there's that.

Source: Google

★ 1

I went there the other day and I wasn’t impressed, they couldn’t keep my heart rate up and their circuit was lame. Plus, no towels! I’m sorry for 200 a month I want towel service.

Won’t be back

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★ 5

Great workout for those that need someone to push them through it.

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★ 5

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★ 5

Great studio great staff and awesome coach !!

Source: Google