★ 5

Took a great class with Mendy this morning. If you are looking for an effective and fun workout, consider OTF Sugar Land. It’s the best.

Source: Google

★ 4

This review will be alittle lengthy. Hopefully well informative.

Background:
I tore my ACL & meniscus in college after competing in sports. I’ve played sports all my life and always been well active.

Once I got my surgery, I thought I would be fixed and be able to be my “normal” self, then of course COVID. So my motivation to get back, went down and I gain that unhealthy weight.

I tried my best to get back to a healthy weight,
i’ve tried lifetime and their top membership with those special classes, cyclebar, hotworx’s, yoga, pilates and just plain at home workouts.
(i’ll explain at the end on why those things don’t personally work for me)

Do I recommend orange theory?
Yes, if you like competitive UPBEAT atmosphere and something other than straight cardio all the time
Is it a long term for me?
No, I think it’s a great way for me to get back into the sports and running I crave 6 years ago.
All age friendly? All body types?
YES. I say that because i am on the younger side and I have people my parents and grandparents age kicking my ass!!! LOVE TO SEE IT. When I first started which was in September I already lost 15lbs…. And I only go 8 classes a month … did I adjust my diet… no maybe not how i’m supposed to….. I definitely watch my portions because I can definitely finish a plate and ask what’s for dessert..

ANYWAYS I hope this gives you a sign if you are looking to get back into it. this place is definitely a good starter.

If you can’t stand club or pop music maybe not for you…..Coaches are probably set with a RPM music to play so they are very limited..

I hate lifting weights because I can’t lift especially because I have never recover from my knee (I didn’t go to PT) But the coaches will correct and help you challenge your self and adjust your work outs!

FAVORITE COACHES:
Jenn, Shameer, Mendy, James & Uche

why 4 stars and not 5?
Nothing wrong with boutique franchises.
I use to work at one so I know they are set with their rules WHICH EVERYONE SHOULD READ.
I believe this is private owned so I feel like the missed class or last minute cancellation or cancelling membership should be up to the owner

Highlight their rules:

after 5 minutes class start they won’t let you in… and they might cancel or no show which CHARGES YOUR ACCOUNT

cancelling your classes 8 hours after they will use your class and if you have that monthly membership that’s $40 a class which… in this economy is crazy… WHICH AGAIN MANAGER OR OWNER SHOULD REACH OUT.

cancelling your membership they charge you for one more month…. I think.

Oh those bands that are 132 is crazy but i love it. Just don’t leave yours on the charger or you can never use it again. These bands are dramatic and die on you if you charge them over 30mins.

Why these workout places didn’t work for me:

Lifetime - I obviously tried cheaper gyms as well but I wasn’t consistent enough to wake up or want to go to the gym nor did I know how to create a work out
If I went with a partner I would chit chat or talk them out of it…

Cyclebar- LOVE IT, especially if you have weak knees! Just my butt suffer cause of those seats iykyk… Also toning certain things are a little limited. Also closes one to me is a solid 15 minutes if I drive the Houston way.

Hotworx- It’s at your pace in the heat … Lol I would go and just lay there because I had no one keeping me accountable. Plus in Houston you don’t need to pay for the heat.

Pilates- I WOULD LOVE TO BE A PILATES PRINCESS. but in this economy…. hard pass.
Love pilates if you can afford do it! It challenges all your muscles and makes your body shake

I heard BARRE is next best thing! Maybe next on my list!

At home work out- I thought having gym stuff at home even the yoga and at home pilates stuff would motivate me… HARD NO i would see my bed or couch…

Well I hope this helps and motivates you to get back into it!!

Front desk, I’m so sorry I don’t know your names but thank you for always knowing mine when I am rushing in to join the class! Love the girl who first signed me up!!

Source: Google

★ 5

Amazing studio with energetic trainers and a beautifully convenient location. I did run into a class-cancellation issue, but the studio manager was extremely prompt and helpful in resolving it. I’d highly recommend this studio if you’re looking to burn some calories and having fun while doing it!

Source: Google

★ 5

Good workout class! Joined 5 years ago and don’t regret it

Source: Google

★ 3

I really like the concept of orange theory and the staff here has been friendly. Can I give a critique without seeming like a snob? Just hear me out. Fitness is very much a health related activity right? So much so that it affects our emotional and physical state. It literally can bring you out of a funk. Since this is true, shouldn’t the music you play align with the assignment? Whenever I’ve attended a workout session the music can be pretty stressful and extremely loud… and I’m a young person… usually the youngest in there. I don’t really want to meditate on music about gangs, strippers , hyper sexual , cursing, objectification, cursing, revenge, murder and heart break. Can you guys change the music to match the vibes you’re going for or the mind set you want your customers to have as they try to make it through the workouts and build strength? The music contradicts perseverance, health and strength. It gives bad energy. Maybe save that for your own entertainment if that’s what you like, but can you focus on what may help others and respect everyone? I feel unwell from the sound being too loud. It actually triggers stress and I can’t focus as much. It’s more distracting than helpful. What about something upbeat, fun and lighthearted? I heard other people complain about it being way too loud as well. Frequency matters for sure.

Source: Google

★ 1

My husband died at the Bahrain Orange Theory. The International OTF contacted me after he passed and left a lame voicemail extending his condolences.

Since January 2025 my membership has been on freeze I have not been able to walk into an OTF and workout since the passing of my husband. The previous manager at Sugar Land was helpful in taking care of the freeze and calling and emailing me each time the freeze came up.

The new manager billed my account after supposedly texting me about the freeze but did not call or email. She was persistent about why my account was billed and did not have any compassion to at least offer condolences.

I am happy with my decision to stay at Lifetime Fitness the coaches were amazing when everything happened and were a class act during such a difficult time.

Source: Google

★ 4

Great workout everytime! Staff, coaches are amazing. Shower/changing facility onsite. Cons, their equipment only works with a custom health monitoring device. And weird penalty system if you sign up for a class and don't/can't go, you lose the class you had signed up for AND class next month.

Source: Google

★ 3

Enjoyed the workouts overall and the coaches but I was 1 minute late to class and they didn’t let me go in 🙃 really upsetting for someone who planned their workout for the day around this time just to get denied! 10 minutes I would understand, but 1?

Source: Google

★ 5

Hey I am an orangetheory member in Mexico City.
Ai will be in Houston for a Week.
I will know how much are the clases for a visitar from anoche country.

Source: Google

★ 1

There’s a $28 fee if you don’t show up to your “free” class. That’s their policy. Make sure to call in and cancel. It’s NOT written out during the sign up process on their website (did it through my phone) or in your confirmation email. Not very transparent

Source: Google

★ 5

Source: Google

★ 5

My third time at Orangetheory in Sugar Land and the staff is amazingly friendly and super positive environment with warm welcomes! I feel so good going there and coach Mendy is amazing! Love her class! I've noticed my energy has gone up since I've started this program and highly recommend it. Pick this location they're awesome 🤩

Source: Google

★ 2

I’ve been going here since March and today will be my last day. I’ve never been on a Saturday and today was my first Saturday. The guy who checked me in, asked my name and then added my name to the list. Cool normally the girls that work would have the list printed out with everyone’s names that signed up. Now when we go to start working out, the guy comes and say I have to pay for today. I told him that’s not true because with my membership through insurance I have 4 sessions per months and it’s not rocket science to check how many times I came in the month of May. So he was like ok I’ll double check. Instantly I was in a bad mood because this has never happened to me. Now at the end of the session I asked him did he figure out what was wrong and he’s still confused. Like I literally had 2 sessions last week, one yesterday and now today which totals 4 so why was he so confused with looking to see how many times I came for the month of May. He said he’s not going to charge me but let his manager look at it. Then once I get to my car to check the app to make sure I’m not crazy, he ended up cancelling my session for today saying I was late. Like what’s wrong with him. With this treatment alone, I’m never going back. Cancelled my membership and done with them. It seems like they not competent enough to understand when someone signs up with insurance but yet I have no issues in March/April but today he’s confused. Please I need an explanation on what was his issue and why he cancelled my session for today when I arrived on time and did the strength session. Did he have a personal issue with me because he never seen me before??? But anyway, the girl with the purple hair and the black girl that works there has always been nice and welcoming. He needs more training or something. But I will not continue with this company. The trainers are cool too. I feel like the trainer today had to make me feel special because the guy tried to embarrass me as if I didn’t have a membership.

Source: Google

★ 5

39 y.o. I haven’t worked out for almost 10 years (car accident). Orangetheory is the best way to get back into it. Sugar Land staff and coaches are awesome, genuinely rooting for your success! Highly recommended for the fitness hesitant people! It’s a group workout, but you still get that individual attention from coaches! Love everything about OT ♥️👍💪

Source: Google

★ 1

Don't waste your time or money! Horrible customer service and mediocre workouts.

I attended a "FREE" class, and the next day, they charged me $28 because I didn't buy a membership. They told me they charged me because I had to reschedule "too many times"... wow...

The class I attended was almost empty, the teacher was nice, but no one in there was fit, so I'm not sure who is getting results there... and honestly, it was kinda boring.

Do not recommend it.

Source: Google

★ 1

Let me just start with some context. I’m visiting from California and decided to do a few classes here while visiting. I’m a long-term Orangetheory member. At all of the locations that I’ve visited over the years, they are always very understanding and give you the 10 minutes courtesy. I was about 8 minutes late for this class and drove from almost 15 minutes away to this location.

The lady at the front immediately just shut me down informing me their policy is 5 minutes, which again because I’m visiting from California, I had no idea that they had a shorter policy than most other locations. Usually the ladies at the front are at least courteous enough to quickly go ask the instructor if it’s ok. She did not bother. She didn’t get up from her chair, she did not want to listen, and almost came off prejudiced given how she treated me the second I walked in the door. I’m extremely disappointed how the interaction was and given that most members are spending their own money to come to classes and when they’re long term members, there is no reason to turn away someone. These classes are well organized groups so anyone can easily follow them but especially someone who has been doing it for years. So there is absolutely no reason to turn away someone simply for being a little late. At the end of the day, our goal is to improve the world for the better and get people healthy. But with establishments like this one, it can easily turn off anyone from associating with them. Won’t be coming back to this location. If there are other Orangetheory locations in the area, then I encourage seeking out those locations.

Source: Google

★ 5

Best location in Houston!

Source: Google

★ 5

I started my fitness journey July 2024 and I knew I wanted to do a group class that offered a full body workout. I am not disappointed in my decision in going OTF. The coaches are amazing, the vibe and energy is over the top and the workouts are intense but so much fun. I have gradually built my endurance and strength and I am consistently loosing weight. I have joined every event and tried every challenge available. I am excited to continue seeing my progress.

Source: Google

★ 5

Best fitness experience I have ever had. The staff is amazing always with a big smile and positive vibes.

Source: Google

★ 5

you are amazing guys especially Shuma:)

Source: Google

★ 5

Great workouts, lots of encouragement, awesome camaraderie, super staff!!

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★ 5

Awesome fun workouts with the best coaches and front staff!!

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★ 5

Great gym with coaches who really motivate you. Workouts change daily so you never get bored. Very friendly and helpful front desk staff

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★ 5

Supportive environment and employees. Going on my third month.

Source: Google

★ 5

I’ve been a member of Orangetheory for about 5 years and last year moved to Houston. The Sugarland location is my new one and it’s an amazing studio! The manager is super friendly and the coaches do an amazing job motivating, challenging and correcting your form. Highly recommend!!

Source: Google

★ 5

"Great class with an awesome instructor! The workouts are fun, effective, and keep me motivated every time. Highly recommend!"

Source: Google

★ 5

I absolutely love this fitness class! The instructor is amazing, the energy is great, and the workouts are both challenging and fun. Highly recommend for anyone looking to get fit and have a great time! 👌👌

Source: Google

★ 5

I’ve been a member for just about a year and can’t say enough nice things about this gym. All of the coaches, staff, and even members have been nothing but welcoming. Highly recommend checking the place out if you’ve been on the fence about it!

Source: Google

★ 5

OTF is by far the best workout I’ve ever done. Been here 11 years and it never gets boring. The coaches and staff are amazing and the music to the workouts is really good. Highly recommend!!

Source: Google

★ 5

Love this studio! I’m been a member at OTF for four years now and I love that there are different forms of workout everyday so you don’t get bored of the same thing. The front desk Staff are great with their customer service and all the coaches are amazing!

Source: Google

★ 5

Love them!

Source: Google

★ 1

Bad customer service- They are only there to sign up customer - would lie about availability- wont tekl you have to buy the gadget and there is a fee- they will not refund the money and enroll to next month- spoke at corporate office and they are all apologies but wont do anything -

Source: Google

★ 1

**SHADY!!! Business Practices!**

While the fitness classes at Orange Theory Sugar Land are decent, the business practices are incredibly shady. I’ve been trying to cancel my membership since July 25th, yet they’ve continued to charge my account—most recently today, October 25th!

It feels like the manager thinks my credit card is her plaything. I’ve sent multiple emails clearly stating that she does not have authorization to charge my card, but she ignored them and charged me anyway!

I've reported them to the BBB. Guess what? They refused to respond! If they have nothing to hide, why are they hiding?

I highly recommend running away from Orange Theory Sugar Land!

Source: Google

★ 5

Coach Miguel and the staff are fantastic. Classes are fun and high energy. Studio is in impeccable condition. Join!

Source: Google

★ 5

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★ 4

这里是给那些喜欢跑步运动的人，提供脚部检测数据，量身定制跑鞋的地方，任何事情听专业人士的建议是绝对必要的。

Source: Google

★ 5

OT sugar land Rocks
From coaches to staff everyone is just awesome
Love the work out regimes

Source: Google

★ 5

The workouts are really intense.

Source: Google

★ 5

The trainers are awesome. If you have a question theyvanswer it for you to the best of their knowledge. If you're having difficulty, doing some of the exercises they show you a way to do it. Also all the trainers are awesome to be around. The staff is incredible.

Source: Google

★ 1

Over all an awful experience. I had Covid and in the contract you sign it says they’ll waive the cancellation fee dependent upon the reason you cancel. Well that didn’t happen despite me not wanting to get everyone in the building sick. If you cancel 7 hours and 59 minutes early instead of 8 hours, you’ll be charged a fee. To charge someone $200 for the month, to micromanage how they workout when there, to obligate you to pay an additional month when after one week you try to cancel the membership, to penny pinch in fees, and to offer a free class only to harass you to join is terrible. Zero star rating.

Source: Google

★ 5

I absolutely love the workout provided here. It's precisely what I was searching for: a meticulously crafted one-hour session that allows me to tailor my intensity level, whether I need to adjust or push myself further. The coaches are exceptional, providing guidance and support throughout. The energizing music and group dynamic push me to work harder than I ever could alone at home. Moreover, the cutting-edge technology integrated into the treadmills, rowers, and heart rate monitors is truly impressive; it never fails to sync seamlessly. Additionally, the proximity of this studio to my home ensures convenience, allowing me to get in and out quickly. Overall, it's an exceptional experience that keeps me coming back for more.

Source: Google

★ 5

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★ 4

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★ 5

Helpful and professional staff, make the activities fun and enjoyable. Excellent quality equipment and great location/parking.

Source: Google

★ 5

I truly enjoyed the atmosphere that OrangeTheory offers. It’s one that gets you pumped, crunked and all the above. If you weren’t motivated before you came, you’re sure to be motivated there and afterwards to keep up what you started.

Source: Google

★ 5

Great place to workout, great coach and staff.

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★ 5

Best workout in Sugar Land! Entire team is amazing.

Source: Google

★ 5

I want to say thank you to Ashley and Jeremy for all of their help today getting me set up for classes. They were extremely helpful and soooo informative. I am soooo looking forward to class tomorrow.

Source: Google

★ 5

Source: Google

★ 5

Love this studio! If you’re looking for a way to be healthier and feel better, give OTF a shot. The coaches are friendly and encouraging, and the workouts are fun and challenging. Showing up is the hardest part— they’ll take care of the rest!

Source: Google

★ 5

Source: Google

★ 5

The front desk staff were so warm and friendly. The studio is very clean and has great equipment. Two clean showers and lockers available if you have to get ready after your workout. Jen was my coach. She was an amazing encourager and teacher. She corrected my form when needed. The music was great, workout was challenging and fun! I felt amazing afterwards.

Source: Google

★ 5

Mendy was a GREAT coach. I came in from out of town and knew nothing about the studio or coaches. The music was AWESOME. Mendy gave me corrections and encouragement just like I was a regular. Meant a lot that she called me by name. I learned afterward that she is a NEW coach. Next time I am in the area I will for SURE come for a work out.

Source: Google

★ 5

OTF in Sugar Land is awesome! The staff is very welcoming and informative. I am glade I joined and can’t wait to see the results.

Source: Google

★ 5

I love the welcoming staff and upbeat and encouraging coaches! They have cheered me on and challenged me to pick up weights that I didn’t know that I could lift-but they did! I also enjoy the camaraderie with the others around me. I lost 20 pounds in 2020 even with Covid because of the online provisions. You’ve got to give it a try.

Source: Google

★ 5

Great workouts, Great coaches!

Source: Google

★ 1

Worse location! The Manager Ashley is so rude has no customer service skills and charged $28 dollars for a trial class, which on the phone they told me 3 times they won't charge. Horrible service and never going to this location again and will be telling all my friends to avoid this location! Please hire a better manager with proper customer service skills.

Source: Google

★ 5

Helpful personel and excellent facilities

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★ 5

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★ 5

Excellent customer service. The workouts are amazing!

Source: Google

★ 5

Very knowledgeable instructors and staff
This place is special because everyone one in the room gets attention from the Instructor towards their personalized workouts.

Source: Google

★ 4

I would like to update my review as I have been reached out to and the situation has been rectified. I appreciate the team for reaching out and making things right. I did enjoy my class while I was there and would possibly return, if allowed. It is a great workout for someone who has no idea what they’re doing, or even advanced athletes. The coaches are very friendly and really push you (without being super pushy) to do your best. I appreciate that. I may not continue with a membership long term as it is somewhat out of budget. But if and when I start making more money, I will likely frequent. Thank you again for reaching out. It shows your drive to ensure your customers happiness.

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I am EXTREMELY disappointed in this studio. I have been a member at another studio that was very flexible and understanding, both of which this studio is not! I signed up for the 4 day class membership and unfortunately, only used one day. My month ended and my classes were taken away. I understand that it is not typical to have classes roll over, but if I AM PAYING FOR THE CLASSES, I SHOULD GET TO USE THEM. I called an inquired about possible extension and they said absolutely not. I decided to cancel because of this. I was 1 day late into my billing cycle for cancellation. So they charged me additionally for 2 more months! I feel the conversation was extremely vague and did not provide the full picture of what they were planning on doing. During my call with the manager Ashley, they conversation basically went “well I told you.” “Well I told you.” “Well I told you”. There was zero attempt to see where I was coming from. I will NEVER come back to this studio and I will be telling everyone I know to avoid this studio as well.

Source: Google

★ 1

Horrible Rules and front desk!

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★ 5

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★ 5

I enjoy the coach led group classes
All the work out with out having to think about what to do 🏋️
Very enthusiastic coaches and great community of people working on their personal fitness goals

Source: Google

★ 5

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★ 5

The coaches are motivating and help me to achieve my fitness goals by taking my workout to a higher level. This is the best workout in town rain or shine.

Source: Google

★ 5

Amazing studio! Always such a great vibe! Front desk staff is so helpful and Coaches are amazing!!! Thanks for the amazing workouts

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★ 5

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★ 5

Staff is incredible! I always feel welcome.

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★ 5

Been going here for a couple years now and I still love it as much as I did when I started! It’s the first workout I’ve stuck with!

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★ 5

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★ 5

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★ 1

I used to be a member at OTF ALIANA, I hadn’t been to OTF in a while so I thought I’d give it another try at the Sugar Land since it was closer to me.

I booked 4/3/23 & canceled the same day because I had a last minute business trip pop up.

It was well within the timeframe to cancel without penalty. My appointment was supposed to be for 4/4/23 at 6:15 am.

I checked my Amex Platinum account this afternoon and saw that they charged me $28. I called to see why I had been billed, and they said because I didn’t cancel which was an absolute lie. The person that was working in the evening of April 3 did not do their job.

This place needs to do a little bit better at training and customer service. The young lady that I spoke to today so that there’s nothing that she could do. Orange Theory is known for this as I have many friends who are or have been members.

I would try another location. I will take my business back to the Aliana location.

Source: Google

★ 4

Source: Google

★ 1

Ridiculous rules and rude front desk. If I could put 0 stars, I would.

Source: Google

★ 1

I work in Sugar Land (2 miles from this Orange Theory location) and signed up for a free class to try it out. Just a heads up - you have to provide a drivers license with a physical address that is 5-10 miles from this location OR a work ID that shows you are employed by a company that is 5-10 miles from their location. My company is a small, private firm that does not offer company IDs and Orange Theory - Sugar Land will NOT accept a business card (seriously?!). They requested that I show a paystub to show my employment, which you can redact all confidential information. But the fact that I have to jump through all of these hoops just to do a trial class is absolutely ridiculous. They just lost my business + the business of (3) of my colleagues. Just a heads up to everyone else looking to join Orange Theory - Sugar Land.

Source: Google

★ 5

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★ 1

Horrible rules and front desk customer service. Do go here try F45 or Riverstone OrangeTheory

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★ 5

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★ 5

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★ 5

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★ 5

I love going to OTF. The coaches, atmosphere, and workouts are amazing!

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★ 1

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★ 5

Great coaches, very positive atmosphere, friendly/knowledgeable staff, and can work at ur own level and see progress/heart zone in real time. Great total body workout. Love it!

Source: Google

★ 5

Great workout environment that's always fun and challenging. I wouldn't go as much weight workout if I didn't have this type of class to attend.

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★ 5

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★ 5

Caring and knowledgeable coaches, friendly and helpful staff, great program that caters to all age groups. Definitely not a boot Camp as I had assumed!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

This is a place I love to hate:-) The coaches push you to do your very best and are responsive to any physical restrictions you may have due to injury or arthritis. I would never work this hard on my own. I'm always so glad I went.

Source: Google

★ 5

OTF - Sugar Land is the absolute BEST!! We are so spoiled with such great coaches. The front desk is awesome and accommodating as well. Love the treadmills and awesome community. I’ve almost been there a year and have seen major differences in my life— changing from the inside out. Happy to be a “Sugar Baby”

Source: Google

★ 5

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★ 5

this place is awesome everybody should come!

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★ 5

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★ 5

Proactive approach towards healthier and happier lifestyle

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★ 5

Orangetheory Fitness is a great place to workout. All of the trainers are great at motivating you & making each workout better than the next. I would highly recommend coming by for your first class free.

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★ 5

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★ 5

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★ 5

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★ 5

I had a really good workout there. I have a home gym but I was in a different city so I decided to try it out. Needless to say I felt like I had been slacking once I worked out there. Lol..It was just the kick start I needed to refocus my workouts..

Source: Google

★ 5

It was my first time and I loved, loved, loved it! It kicked my butt. I didn't realize, how much until the next day and beyond! I was sore from head to toe. No pain, no gain.

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★ 1

Worst experience

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★ 5

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★ 5

Great place, coaches, staff, and community. Every workout is different, making it fun. HR monitor also a plus, as there is an objective sign of the effort you’re putting in.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

It’s different every day and modified if you need it. People of all fitness levels are able to get the best workout.

Source: Google

★ 5

I have been a member at OTF Sugar Land for a few years and I'm still as pumped to go as I was when I started. The staff is superb and all of the coaches are amazing. If you are looking for a group workout with individual attention and workouts that are always different give OTF a try!

Source: Google

★ 5

Love working out here! I’m here early in the morning and the studio assistants are bright and friendly! The coaches are so helpful and encouraging. It doesn’t take long to feel like one of the family.

Source: Google

★ 5

Source: Google

★ 5

OrangeTheory Fitness is a great group fitness experience. You get the benefits of personal training but without the pressure because it is in a group setting. The staff are always so friendly and helpful. They put effort into knowing each of the members and welcoming new ones.

The workouts are challenging but doable and with the guidance of the coaches, we continuously set goals for ourselves, crush them and set new ones. The workouts can be difficult but there are always modifications available so that every member, no matter the fitness level, can maximize the benefits from exercise. The templates are preset and the same around the world so you can go to any location and get the same workout without over thinking it.

Head Coach Jen is so talented and amazing! Her playlist is awesome and queues up just the right beat at just the right time. She provides consistent coaching through encouragement and motivation to us to help achieve our goals and build confidence in ourselves. Her positive energy is the best way to start the day and be great with it.

#practice #progress #perform

Source: Google

★ 5

Orange Theory, hands down, has been one of the best experiences I have ever had.

It took me almost a year to signup! I was so scared to do any "group workout". Plus, it just seemed like something I wasn't going to be able to accomplish "physically."

I watched so many YouTube reviews on Orange Theory and always thought, "oh, I need to already* be in shape to do something like this"... that is NOT TRUE! Everyone and anyone can do these workouts... is it hard? Yes... but can you do it? YES

I wish I had signed up sooner, so I am writing this review to tell everyone who is considering it to do it.

Being in a group setting is surprisingly an enjoyable and encouraging experience. Everyone is there for the same reason, and there is no comparison or shame I have felt by anyone taking the class alongside me whatsoever. I think in any standard gym setting, people (at least I do) worry about people staring at or judging them... you do not feel that way here, and it does feel like a "we are all in this together" environment.

I have always felt so encouraged after every class and genuinely feel like I was able to accomplish something that I never thought I would be able to accomplish.

I was always so scared to push myself at the gym while I was working out because I just assumed, "you can't do it, so there is no need to push yourself"... at Orange Theory, the trainers always encourage you to do your best and believe that you can always give "a little more."

I didn't know I could run an 8 min mile because I never had to courage to try, but at Orange Theory, I was able to!."

I am being pushed outside of my comfort zone on the strength floor, running faster than I ever thought I could on the treadmill, and getting better and better at rowing every time I use the machine. I am learning "how to exercise", so I will be able to take what I know overseas and apply it to my workouts there.

I leave Orange Theory every day feeling more confident in what my body can do and learning how to believe in myself and accomplish my goals. The only thing stopping you is you.

I am going to miss Orange Theory when I move abroad. But I am so grateful for my time there!

I wish I could bring Orange Theory and the staff/trainers with me! They are the best.

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★ 5

Best HIIT workout you can get. Love the amount of times available throughout the day to get your workout in. Glad I joined.

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★ 5

Good place to work out.

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★ 1

Disappointed that I've had another terrible experience at an OTF location in the same week. Jen the Coach was extremely unprofessional and rude. I do not recommend this location.

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★ 1

This place will scam you $28 for not showing up to your first “free” scheduled class. I was not able to make it and they did not want to refund the charge even though I did not use their services. Total money hungry place and it was very unfortunate as I had not experienced this with other gyms EVER. The SPENGA Sugarland gym didn’t do this to me at all. They’re not as money hungry as this OTF. This is so disappointing as this was a place I wanted to try out but I’m never going to because I don’t value places just taking your money like this. I recommend not going here due to no one even WARNING me about this charge and it was non refundable.

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★ 5

I love working out at OTF. I love my 5:45pm class especially coach Megan! She's THE BEST!!!! Front desk staff are also super nice and professional!

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★ 5

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★ 5

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★ 5

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★ 1

I am an unlimited member since 2017, I been to soo many locations but this is the worst location to go ever. Non professional, Steven was one of the front desk members who was rude and non cooperative.
Highly disappointed by this location's service.

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★ 5

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★ 5

Awesome workout. Very motivating

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★ 1

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★ 5

Clean facility. Great workout. Attentive staff.

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★ 5

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★ 1

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★ 5

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★ 5

Mostly the cardio based workout theme and the coaches - even though you get out what you put in... they are always there to assist and help with body mechanics when needed.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

OTF is a great place to keep you accountable and motivated when it comes to reaching your workout goals. The group setting when working out allows for zero “cheating” hence no slacking off or skipping an exercise, because everyone around you can see your progress. They also don’t make it an easy task to cancel classes- you’ll be charged for canceling last minute- but it creates accountability. No more “maybe tomorrow” kind of excuses. I enjoy my experience here and I’ll keep coming back

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★ 5

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★ 5

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★ 5

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★ 5

Great coaches guide me through a varied workout. I appreciate their energy and encouragement. Couldn't do it alone.

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★ 5

Great place to workout where you can walk in and not have to think about what your going to do for the day. The workouts are always varied but challenging. They have some of the best trainers (Elizabeth is my favorite). The front desk staff is so friendly, Steven and Jorge always have a smile while they are checking you in. Everything was very clean before COVID and even better now. An added bonus you actually meet new people and make some friends. I have been going here for three years and if you come on a regular basis you will see results.

Source: Google

★ 5

Orangetheory Fitness Sugar Land is totally awesome, I felt extremely comfortable from day one, the coaches and front counter staff are friendly and encouraging! I want to give props to coach Rose & Elizabeth, truly awesome individual’s! Coach Rose calls you out during your workout, so you know she is watching and you just get that feeling she is truly committed to you being successful. Coach Elizabeth does the same, both are very knowledgeable, motivating and inspiring! Thank you for what you do! Great place to get into shape, I totally recommend it!!!!

Orangetheory Fitness Sugar Land, review number 2, I have never reviewed the same place twice, buuut I am so impressed with this place! The manager Jay does a great job taking care of the members, he has always been responsive and professional in dealing with any questions or concerns Ive had pre & post COVID-19, truly a great manager, he does an awesome job!! Next I wanted to talk about new coach Sydney, what a great coach, very attentive and high energy, she is all over the studio during class checking in with everyone and offering guidance when needed! she definitely pays attention to us members and if she catches you slacking, she motivates you to do better. She does an awesome job!! Keep motivating us Coach Sydney!

Source: Google

★ 5

Otf Sugarland is THE Best. The crew is always friendly, and the coaches are the best. Special kudos to the coaches with the hairbands snuck into their playlists...

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★ 5

Coach Sydney subbed at the west U location and I liked her so much I drove 25 minutes to take another class with her. She’s really good at being on checking your form and giving you alternatives for orthopedic restrictions.

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★ 5

🧡

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★ 2

I was a member of Orangetheory for several years. I absolutely loved the work outs and most coaches were energetic and helpful. I even talked several people into joining. To be honest, the staff is what made me seek membership elsewhere. I was rarely greeted at this location and got tired of them asking me for my name when they have clearly seen me several times. I even got texts saying "we miss you...are you planning to come back" when I was literally there a few days prior to the text. When I cancelled my membership no one even reached out to ask why. It's hard to accept mediocre customer service when you are paying a premium price for membership.

Source: Google

★ 5

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★ 5

Great staff since the front desk till the trainers super kind and really care about you. Orange Theory really works with every single muscle and give you results. Its a program that requires consistency but its super helpful.

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★ 5

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★ 5

Awesome place to workout! Awesome coaches and staff that are always motivating.

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★ 5

It was encouraging to have a coach that was motivating, understood individual limitations, and provided modifications to certain strength moves. The atmosphere was energetic and I felt I was able to focus on myself, even if it was a group lesson. Coach Brenda Boyd is awesome!

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★ 4

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★ 5

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★ 5

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★ 5

Awesome workouts, always different, always challenging. The entire staff from front desk to coaches to management are very motivating, encouraging, welcoming and supportive. Best place to workout ever!!! I’m so very grateful and thankful for OTF!

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★ 5

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★ 5

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★ 1

I had called a couple days ago to join, and was told that I was allowed to take a complimentary class since it has been a couple years since I tried it out. When I called back the next day to schedule a class, I was told that I couldn’t due to me taking a free class a couple years ago. I was considering joining but do not want to be a part of a group that can not keep their word. Its not a matter of paying for the first class, but the fact that I was misinformed yet they did nothing to fix it. I will take my business elsewhere.

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★ 5

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★ 5

Love the family environment. Everyone is welcoming. Classes are challenging. Great music and great coaches that push you to complete the workout and meet your goals.

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★ 5

Love this place! They are super friendly and supportive. Instructors provide you with a full body workout that you will feel immediately.

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★ 3

So, it’s a nice place to workout. However I did not quite liked their payment options. First you need be billed to cancel it, when you cancel it you need to be billed one last time. This is so annoying.
And managers doesn’t really care, all they we can’t do anything about it...

Source: Google

★ 5

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★ 5

Great trainers and the workout is friendly to all levels of fitness!

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★ 5

Fun workout, I like that it's a one hour no-nonsense session, I'm in and out and don't feel like I wasted any time. The workouts are challenging and creative, I don't feel bored. Overall this is a good use of money for me!

Source: Google

★ 5

It’s a great mixture between cardio and strength training. I believe I work every muscle in my body. Brenda, the trainer was great, Ebony who was the associate that I met when I entered was friendly, well informed, helpful, and attentive as well. If I had the space in my budget to join that day I would have.

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★ 3

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★ 5

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★ 5

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★ 5

OTF SL is a great place to workout. Great staff and coaches.

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★ 5

Positive atmosphere with Ezra(coach) and generally a fantastic location for OTF. Also the front desk is professional, no judgement, and just incredibly friendly. I would recommend getting a class with Ezra if possible!

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★ 5

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★ 5

Great coaches

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★ 1

I had to change my original review.
Best workouts but their customer service sucks. I've been going to OTF since Feb 2019. Loved the workouts and bumped my membership from 8 sessions to premier in just two weeks.
This review is mainly about their app and customer service.
First time I had an issue where I cancelled the class well before eight hours and it got removed from my booked sessions but I still got charged for it . When I talked to the studio manager (Angie) she said that she couldn't do anything about it and I will have to pay the no show fee as on their end it didn't show that I cancelled the class. I opened a ticket with app support and nothing happened to that.
Today on June 11 , I got charged for 4:30 no show and that class never showed in my app. I talked to the front desk and explained to them what happened, but no luck. I was told that Jay, the new manner e will contact me next day. Angie, the previou manager had told me last time when this issue happened to always text the studio when I cancel a class, this way I would know for sure that my class did get cancelled. Today when I didn't see my booked class of 4:30, I texted the studio on the same number at 3:35 and then again at 3:51 but didn't get a response and then at 4:40 I got charged for the no show. Repeatedly there are issues with the app and the studio doesn't listen to the complaints and your as a customer end up paying for the glitches in the app.
Totally frustrating.
Best workouts though

Source: Google

★ 5

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★ 5

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★ 5

I started Orangetheory 2 weeks ago and LOVE it! It’s an exercise regimen that I’m able to do with my daughter who is a minor (15) and I enjoy the full circuit training. I initially thought the idea of posting results would be intimidating, but now love how motivating it is...it keeps me pumped and yearning to keep pushing.

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★ 5

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★ 5

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★ 5

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★ 5

Love everything about them

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★ 5

Amazing staff and coaches here! Highly recommend you become part of the OTF family here in Sugarland too!

Source: Google

★ 1

Front desk at this location has to be tha dumbest of tha dumb....This location will swipe ur card without a thought...charge extra classes and say “oh we forgot to charge u”....how tha hell u Let somebody get past front desk to take a class They didn’t pay for?!!......EZRA is the only one who has great music & doesn’t just stand n one spot and direct the class...he has good motivating ENERGY..the rest are LAZY and boring....I can stay at home n my living room and work out if I’m gonna get LAZY & BORING. please believe other orange theory exist in Houston and HOPEFULLY they won’t steal and swipe my card without me knowing like SUGARLAND LOCATION did...if I were you I would check your bank statement *sips tea* BE BLESSED

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★ 5

Newbie here at OTF and I love it. I got up at 5AM and worked out because I was actually excited. I haven’t ever been able to do that. Staff, coaches are super friendly and also another thing I like is every workout is different.

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★ 5

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★ 5

Very professional and friendly staff and Coaches

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★ 5

I attended because I won 3 free classes in a raffle. I’ve always wanted too, but I considered the prices to be a little too much in my opinion. After my first workout I can honestly say that this place it totally AWESOME!!! Not only will I complete my final 2 classes, but I will definitely become a member. Completely worth the price!

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★ 5

I love OT Sugar Land! The coaches, staff and people I work out with are so supportive of my goals. I look forward to all of my classes even on days when I'm feeling tired...I'm always so grateful to be in class these days after feeling the energy of the OT Sugar Land Team! Shout out to Coach Michael - his style of coaching and playlists encourages me to stay focused on giving it my all. 🙂 Also, a shout out to Madison who works the front always so sweet and helpful - thanks girl!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

These guys are great! You can't get fit on your own, at least I could not, and there is not a better value for professional fitness instruction and a plan to better fitness.

Source: Google