★ 5

This place kicks my ass and the staff is pretty cool

Source: Google

★ 5

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★ 5

Great gym and always great experience

Source: Google

★ 1

Serious Safety Concern, Poor Maintenance, and Disappointing Management Response

I was injured during a workout at this Orangetheory Fitness when a rower handle broke mid-use, most likely due to poor maintenance checks. Equipment failures like this should not happen in a facility that promotes high-intensity workouts, and it raises real concerns about how well the machines are maintained for member safety.

What made this situation even worse was the complete lack of concern and accountability from management. The ales associate didn’t know where or even how to document an injury report. The studio manager never once contacted me about the incident. I had to track down her supervisor’s contact information on my own by reaching out to another Orangetheory location, something that should never be necessary for a paying member who was injured due to faulty equipment.

When I finally got in touch with the regional manager, it quickly became clear that he couldn’t have cared less about what happened. His response was a copy-paste email, so generic that he forgot to update the details, stating he had contacted me that afternoon when the email had actually been sent in the morning. This lack of attention to detail only reinforced how little effort was put into addressing my concerns.

To make matters worse, he promised to provide me with corporate contact information so I could escalate the issue further. Yet, despite multiple follow-ups, he never followed through. This failure to keep even a simple promise speaks volumes about how little Orangetheory prioritizes customer service and member safety, especially one that recently was awarded “studio of the month.”

And now, oddly enough, I’ve noticed Orangetheory sales associates viewing my social media pages, as if they’re unaware I can see who checks my profiles. Instead of properly addressing an injury caused by their own equipment failure, they’re monitoring my social media? This is not only unprofessional but also raises serious questions about their business practices.

This experience has completely changed my perception of Orangetheory Fitness. If they aren’t properly maintaining their equipment and don’t take member injuries seriously, how can anyone feel safe working out here? I expected better from a company that markets itself as a strong, supportive fitness community, but it’s clear that safety, accountability, and member well-being are not priorities for them.

Source: Google

★ 5

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★ 5

The new studio manager Tanaya has impressed me with the positive changes she have brought to the studio. From the first interaction, it was clear that she is highly professional, approachable, and passionate about the members and building a sense of community. The atmosphere in the studio has become more vibrant. She along with Payton and Kyleigh have made a noticeable effort to improve communication, and ensure that members feel valued and supported. I look forward to seeing how the studio grows under their guidance. I highly recommend OTF to anyone looking for top-tier coaches such as Cliff, Julie, Terri, and Nicole and a workout facility.

Source: Google

★ 5

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★ 5

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★ 5

Love this gym!!!

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★ 5

Love otf. Best workout ever!

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★ 5

This location is awesome! The coaches are great too. Cliff and Grace are my favorite!! This location is worth it.

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★ 5

OTF The Woodlands is the best! The coaches and staff truly care about me as a person. I come 5-6 days a week and this is all the therapy I need.

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★ 5

Why is my heart orange? Because of the coaches who always cheer you on, the music that’s so good, and the people in the studio who always have a beautiful smile.

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★ 5

OTF Woodlands is the best! The coaches are amazing, the staff is super knowledgeable & encouraging! The workouts are 🔥🔥

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★ 5

The staff and coaches are Awesome!!

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★ 5

OTF The Woodlands is a great place to work out. They people are super friendly and always supportive. I love that the workouts include people of all fitness levels so that everyone feels supported. Give it a try. You will not be disappointed. Coaches, Staff, facility and workouts are all top notch!

Source: Google

★ 1

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★ 5

I love OTF in the Woodlands! Great workout , great coaches and staff!

Source: Google

★ 5

I have been to several different gyms in the area and this OTF has the best sense of community, coaches and staff. The coaches are encouraging and challenge you to push yourself. I workout way harder here than I ever would on my own. The hour goes by so fast because the class is split with 25 minutes of strength and rowing then 25 on the treadmill (plus 5 minutes warm up and cool down). You can go at your own pace, but you’re definitely more motivated to push yourself with everyone else you’re working out with in class. They also have 50 minute strength only classes, or 50 minute tread only classes. There are benchmarks and challenges that keep it fun and motivate you to set PRs. The coaches are great, I actually joined here because Nicole was my coach at Row House and I followed her here when they closed down. The front desk staff and managers are soooo nice and they know you by name and are always super helpful and friendly. I highly recommend this location and all of the classes!

Source: Google

★ 5

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★ 5

This is the best OTF studio I have been to. Always clean, good equipment and great coaches.

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★ 5

Love this studio!! Cliff and his team are AMAZING! Everyone has always been super nice and helpful. It is a busier studio so if you're set on a specific tread # you have to get there early, but honestly it shouldn't matter where you start it's a great workout from any station!

OTF is the best workout! I can never push myself at the gym on my own... I can never go back to a normal gym 😂

Source: Google

★ 1

I’ve been a member for 7 years and have always arrived early to get a corner on the tread. My husband and I were the first ones(besides staff) at the studio. Once they unlocked the door to come in Kylie said we couldn’t get the corner tread because she had already signed someone else on the tread. I proceeded to tell her that we were here first and she said that Rachel likes that tread and has to start there because she’s claustrophobic. I told her well there’s three other spots she can start on a corner. Kylie just said oh well, where would you like to start?
I’m a big believer. Get there early if you want a certain spot. The staff shouldn’t be saving a tread for anyone.

Source: Google

★ 5

I love the trainers at this location—they are always willing to help me out and explain something before or after class if I'm not sure about my technique!

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★ 5

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★ 5

It is a great place to workout, everyone is very nice.

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★ 5

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★ 5

Best workout of any other workout. OTF The Woodlands is welcoming, professional coaches and I love the workout of rowing, weights, treadmill (power walking for me) and stretching. I appreciate all the Coaches and Staff here. Thank you for helping me stay healthy and strong!

Source: Google

★ 4

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★ 5

I like the variety of the workouts - no two classes are the same. Also, the “balance” of the workouts, meaning both the strength and cardio aspects and the upper body and lower body work. Cliff, Julie, Teri and Jordan are awesome coaches. Plus, I enjoy my workout partners - they are courteous and enjoyable to be around.

Source: Google

★ 2

Facility & coach were okay, but had an unpleasant and disappointing experience with the new manager, so we cancelled our memberships right away.

edit: I have my cancellation form signed on November and my last payment supposed to be in December due to 30 days cancellation policy (stated in the signed cancellation form). I didn't go to the studio at all since mid-November. However, I was charged again today for a new billing period (January). I called them and a new studio manager solved and refunded the payment. I sincerely hope that the service will be getting better in the future.

Source: Google

★ 5

I've been going to Orange Theory to supplement my jiu jitsu and endurance racing training. I just work HARDER when I am attend orange theory classes. The coaches, the other hard working members - it just pushes me to give it everything I have for the full hour.

Source: Google

★ 5

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★ 5

We absolutely love our Orange Theory Fitness experiences. It’s the time that allows me to completely disconnect from a hectic schedule and immerse myself in my health and fitness goals. The coaches at OTF Woodlands are amazing at providing personal encouragement and hyping up the group during the workout, as well as upping the weights when they think you have more to give to a class. They have great music to enhance the workouts and their demos and suggestions for form have always been beneficial. I personally love the reminders when things are getting tiresome during a class to “Remember your Why” and the team atmosphere they encourage. Even during the cool-downs, I feel like the OTF coaches lead group discussions make these classes feel like a team- it’s not just about individual fitness goals.

Source: Google

★ 5

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★ 5

I have worked out for most of my life and I have never been more impressed with the workouts and the coaching at any other gym. In The Woodlands, Julie and Cliff are the best. They help anyone and everyone and are awesome examples of what we can accomplish!

Source: Google

★ 4

Everything is super amazing. The facility, instructors and receptionist are amazing. HIGHLY RECOMMENDED STUDIO. Only one negative that cancellation policy is need to be updated as 8 hours is too long and 30 day to cancel your membership is also so long time.

Source: Google

★ 5

Its awesome that it changes every day, and you never have to think about it. The coaches are amazing, I can't pick one that is best, because they hype you up in their own way. The front desk girls, are so nice and really do their job well.

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★ 5

Friendly staff and coaches!

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★ 5

NEVER doing the same workouts

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★ 5

I love orange!!! I move from
México and one of the first thinks to do was find Orangetheory and I am really enjoy workouts here, the coaches and staff are so nice!

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★ 5

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★ 5

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★ 5

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★ 5

Great studio! Coach Cliff took a "survey" of what music decades the class goers liked, and he was able to accommodate EVERYBODY'S preferences during class, making the playlist as he was instrucing class, all without skipping one beat. Pretty impressive!

Source: Google

★ 5

Great place and people ! Coaches and staff are amazing always enjoy the positive attitude and the music!!

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★ 5

I have been a member at OTF for over 4 years and transferred to The Woodlands studio from Chicago in 2021 and couldn’t be happier with the change! The workout is always very challenging and combines cardio and strength / weight lifting for an overall dynamic experience. The coaches and staff are all so wonderful at this location so a major shoutout to them as well!

Source: Google

★ 5

Awesome crew! Join :)

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★ 5

I love Orangetheory; I have been a member here for six months and enjoy the challenge, coaches, equipment, and various exercises. Thanks for making my workouts something I not only look forward to but can conquer anything afterward!

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★ 5

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★ 5

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★ 5

I’m a lifetime athlete but now entering my 50s find it so important to add strength training so orange theory is the perfect balance of cardio and strength to optimize fitness as we get older plus it’s really fun!

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★ 5

My fav HIIT workout by far!!

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★ 5

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★ 1

This was my favorite place to workout, but someone dropped the ball and I'm paying for there mistake. I requested last month for my account to be placed on hold at the end of November. The staff never gave me a piece of paper to sign. I figured it was understood. I'm black balled now since I refuse to pay for there mistake. I told them 3 times I was putting my account on hold.

Source: Google

★ 5

Love this location. Coaches are amazing and the staff is great they definitely make you feel at home.

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★ 1

I've been a premier member at this studio for over 4 years and have seen it gradually decline in the quality of the coaching and staff. There's very little enthusiasm and the coaches recycle the same playlists over and over (except for Julie and Teri...they're awesome but rarely there anymore during my time slots). My final breaking point was today when I was not permitted to enter class after being 15 seconds late past the 5 minute cutoff period which seemed absolutely ridiculous. I will not be returning.

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★ 5

Best shape of my life..for my age. Love it!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I really like the variety of workouts and intensity. The coaches are incredible and really seem to care about your progress.

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★ 5

Only workout routine I’ve been able to stick with! Amazing coaches and energy! I love OTF!

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★ 5

Excellent workouts, even better staff. Come join today!

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★ 5

This is the only place that I've been able to consistently exercise ever!! The coaches, the staff and the accountability make Orange Theory awesome!!

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★ 5

Friendly staff, great coaches, and well paced workouts.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Signed up for a 10am class, prebooked that morning and there was no waitlist at that time. My spouse and I are premier members, so we are able to go to any location. It was our first time at this location and paperwork needed to be signed. We ran a little behind due to missing our exit but still got there at 10:02am. We were told we had 2 minutes to complete paperwork or we would be considered late and would not be able to workout. There were 5 people waiting in the lobby for no shows. We were able to complete the paperwork and to go into the class. At that time, the front desk rep released all 5 of the people waiting as well. We were assigned rowers 5 & 6 and everyone was on the strength floor. When we attempted to transition to the rower we were assigned, someone was already occupying the machine. We immediately went back to the front desk rep and she went to the studio to determine if there were any available machines. She then tells us that the class was overbooked rather than correcting her mistake of allowing too many people into the studio after releasing the 5 on the waitlist. We met all of her requirements within the 5 minute grace period for the class we prebooked and were the ones made to leave after she displayed her inability to do simple math and mistreated premier members by making us leave after she caused the class to be overbooked. Won’t be coming back to this location unless they are able to employ competent staff.

Source: Google

★ 5

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★ 5

Very motivational, I also like that I don’t have to think about it… just show up and an intense workout with a motivating coach is ready and waiting! The one downside is the inbody scan isn’t available at this location.

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★ 5

Love this workout! My home studio and any of the other studios I visit on travel days have been key to keeping focus on my physical and mental wellbeing.

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★ 5

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★ 5

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★ 5

Excellent place to workout!! Amazing atmosphere....100% recommended!!

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★ 5

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★ 1

Cancellation policy sucks! I was not aware of the 30 days cancellation policy and was charged for a month of unlimited access when I did not use the gym at all. I enjoyed my time when I was there, but wish they could be more flexible and understanding in case that we have to cancel due to some personal reasons.

Source: Google

★ 5

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★ 1

Poor customer service. Definitely won't be selecting this location as a home club.

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★ 4

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★ 5

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★ 5

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★ 5

Love OTF The Woodlands!! Wonderful decision to join 2 years ago....even got both of my teenage daughters hooked! Excellent coaches and staff...very clean and they have taken excellent measures throughout pandemic. Encouraging atmosphere for all levels of fitness!! Highly recommend!!

Source: Google

★ 5

Great studio and friendly staff. The workouts are different everyday so you don’t get bored…you get better!!! Love it!!

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★ 5

Great place to catch an awesome workout. Coaches are all excellent--personable, knowledgeable and helpful. Front desk staff are equally awesome! Well maintained and clean. Love OTF!

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★ 5

Fun and high energy workout. Love that I’m done in an hour and don’t have to plan a workout every day. The staff is super nice and helpful, too.

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★ 4

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★ 5

Have been going to OT in the Woodlands for 9 months. Great trainers, great Staff! The workouts are intense and Change every day, so it doesn’t get boring or monotonous. Highly recommend OT if you’re looking to maximize your calorie burn in a 45 min timeframe.

Source: Google

★ 5

A great full body workout with wonderful coaches!

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★ 5

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★ 5

Love OTF! Great coaches, accountability and challenging work outs for every level of fitness

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★ 5

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★ 5

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★ 5

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★ 5

Love this place!! Everyone was so welcoming! I joined right after my workout, got sick shortly after, so I’ve been antsy to get back to my OT people! I had the best time, & it felt easy to push myself & not stop, instead of stopping when things “got hard” like before doing my own thing at the gym, by myself. Love love love the structure & the class is so fun that the hour flies by!!!

Source: Google

★ 5

The OT Woodlands coaches and staff are the best!

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★ 1

Very poor experience with orange theory. I will never go back and will never recommend their studios to anyone else. Customer service is awful and they do not listen to the customer. I left for a better gym with better support. Their corporate leadership treat their clients and staff like children. All through winter we were forced to wait outside in the freezing cold until just before class started. Very stressful and rules were way out of control. If you enjoy kindergarten this may be the place for you, but not for reasonable adults. It’s even difficult to cancel and they forged my signature on a document I never signed in order to keep charging me. Big no. Steer clear.

Source: Google

★ 5

The OTF team is amazing, super nice and explain everything very well

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★ 5

Love working out at Orange theory, great staff great workout!

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★ 5

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★ 5

Great workout, knowledgeable instructors and super clean!

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★ 5

Coaches are great, workout is always motivating and fresh, and it’s a challenge! Music is great too!

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★ 5

My daughter, Lizzy loves this place. She lost 41 pounds and looks amazing.

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★ 5

I have been going for 3 months now. I feel so much stronger and have lost weight. The studio feels clean and the workouts are awesome.

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★ 5

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★ 5

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★ 5

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★ 5

Everyone that works here makes sure you are comfortable being at the gym. They accommodate all of your needs and don't hesitate when you ask a question. I was nervous about my first class but felt welcomed the moment I walked in. And they even remembered me at my next class.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 2

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★ 5

Great place to workout.
And I'm glad there's a place to shower after workouts as well.

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★ 5

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★ 5

The coaches and staff are great. Been working out there since they opened. It’s a great workout and can be as challenging as you make it.

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★ 5

I loved it!! Great experience, definitely recommend it. Staff is amazing.

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★ 5

Good workout good coaches clean facilities

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★ 5

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★ 5

This is a great workout for those looking to switch up a routine giving a little shock to the body, those just beginning their fitness journey, or if you’re looking to target cardio/strength training in a new way. I attend one class per week, aside from traditional strength training elsewhere, to force a little cardio into my life.

Also, Daniela is an awesome head coach! I highly recommend that you try a free introductory class at this location!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

If you are going for your first session and can not arrive more than 30 minutes early don’t bother. We were five minutes late (so only 25 minutes before our class time) and the gym refused to accommodate my fiancé (who is a frequent gym goers and knows his way around a treadmill, weights, and a tower). Staff was rude and unhelpful. If you aren’t planning to sign your life over, find another gym.

Source: Google

★ 5

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★ 5

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★ 5

I LOVE OTF, The Woodlands! The front desk staff is always so friendly, greets you with a smile and ALWAYS makes you feel welcome. The coaches are fantastic. Unfortunately, I have only been able to take classes regularly from Daniela and Dylan. I love the energy guys! It's so contagious and keeps you going when you think you can't go anymore. I look forward to them coaching me each week. Thanks guys for pushing me to my limits!

Source: Google

★ 5

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★ 5

Everything was clean and their staffs were friendly. After a day of work out you can relax and have a spa too.

Source: Google

★ 5

Orange Theory workouts are the kind of workout that tone your entire muscle system at the core. The interval style workouts are efficient and effective. And, they have classes to fit everyone’s “just too busy” schedule! Workouts that work!

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★ 5

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★ 5

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★ 5

This place was awesome. Tried it for the first time today and from start to finish I felt so welcomed. Avery helped me iron out all the details and made sure I was informed every step of the way. All the staff was very nice. Coach Terri’s class was tough but she made sure I was safe and comfortable the entire time. I highly recommend this place.

Source: Google

★ 5

I love that the workout is different every day. After 1.5 years, every workout feels fresh. I appreciate that the staff recognizes me and always has a smile...even early in the morning. I love the encouragement and positivity for all fitness levels! ❤️

Source: Google

★ 5

Incredible, addicting workout! Great cardio burn! I have lost 40lbs doing this! I started with one day a week, moved up to two, and now go almost every day! It just became a part of my routine, and I love it!

Coming from someone who was never a fan of working out (even as a college athlete) its more fun than work. A+, five stars, 10/10....how ever you want to put it, just try it!

Source: Google

★ 5

Daniela is an excellent coach!

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★ 5

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★ 5

The staff is friendly and helpful. I've been to over 60 classes and never had a complaint to offer. Instructors are knowledgeable and great to work with. I couldn't honestly say one instructor was better than another. They are all great. The classes can push you but for me I love the challenge. I'm 56, have three stents and am on chemotherapy for life. So for me Orange Theory Fitness was just what I needed. A tough hour workout, and a feel good buzz for the rest of the day. BTW, noticeable improvements in stamina and I haven't needed a sleeping aid in months. I always look forward to my classes. 5 stars all the way.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

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★ 5

The Woodlands OTF is amazing. Since December I’ve lost 50 pounds and I couldn’t do it without these awesome coaches!!! Dylan, Scotty, and Julie are some of my favs and Dylan’s 5am is the best, although there’s not a bad coach that actually works there!!

Source: Google

★ 5

I absolutely love OrangeTheory Fitness! Front desk staff and coaches are phenomenal! They treat you like a rockstar. Since starting, I have lost 15 pounds of post baby weight that I had never been able to lose before. Dylan’s high energy classes are the absolute best!

Source: Google

★ 5

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★ 5

Loving orange theory!! Feeling stronger everyday!

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★ 5

Love the instructors, and the workouts are always different.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I started OT because I hate to go to the gym and I needed to start a healthy lifestyle. I must say I love OT, I started a couple of months ago and I already see the difference. Coaches are great, the studio is clean, staff is great as well and always willing to help, and there is always a good vibe.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

It’s a unique workout experience. All you need are there waiting for you... the coaches, the equipments, and best of all, the excercise program that you need to get fit.

Source: Google

★ 5

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★ 5

It starts my day on a positive tone. When I get a workout which tests my true limits , it makes me push more for my career goals and keeps me motivated. Different workouts with that intensity really does wonders and everyone is supportive . Great coaches and staff.

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★ 5

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★ 5

Invest in this great HIIT workout - great theory of effective workout

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★ 5

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★ 5

Love Orangetheory! The workout is efficient, effective and fun!💪🏻

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★ 5

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★ 1

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★ 5

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★ 5

I needed to get my butt into shape. Not only lose the weight I've gained by submitting to my laziness and using my chronic pains as excuses not to work out. I wanted to try out OTF to give me the push I needed as well as not having to pay for a personal trainer or figure out what to do at the gym. I LOVE LOVE LOVE OTF. It's like having a personal trainer but working as a team. The workouts are very challenging, but it's so easy to push harder or pull back based on your own needs and current physical condition. The coaches are all awesome and the staff is super sweet. I workout with other people who are in excellent condition as well as those just starting out. So it doesn't matter where you are, you'll fit in and be welcomed here.

Source: Google

★ 5

I LOVE this place! Great workout and fantastic staff!!

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★ 5

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★ 5

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★ 2

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★ 1

I scheduled my intial free session for 8:15 Sunday morning. They asked me to arrive at 7:45 for a 30 minute orientation. I arrived at 7:51. I thought about 30 minutes ahead would be OK. I was told I could not take the 8:15 class. That due to safey issues they need me there a full 30 minutes before the class starts. Is there really such a difference in safey between a 30 minute and 24 minute orientation? I would be really surprised if there is something within that 6 minute window that is crucial to safety that cannot be skipped. For a gym that is asking it's memeber to pay over 100 dollars a month and is surrounded by dozens of other group exercise type gyms this is a very strange way to try to get new members. I am curios how long this location will stay open.

Source: Google

★ 5

The Orange Theory workout program is fantastic!! I have been a member for over four months now and have loved every minute.

The workouts are constantly changing and always challenging. I leave every class feeling exhausted but accomplished.

The coaches make the hour long workout worthwhile. They know what they are doing and do their best to make it fun!

The staff at the Woodlands studio are the BEST. They are always friendly and extremely helpful. They know you by name, greet you with a smile and truly make you feel like part of the Orange Theory team!

Source: Google

★ 5

Interval training at it’s best 💪🏻. Clean, staff is very friendly and professional, coaches are awesome, great music. Hard work but fun at the same time!!!

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★ 5

I honestly love everything about this gym. It is always clean, the work outs change every single day and are A1 work outs. The coaching staff is productive and involved with out being pushy or overbearing... and the admin staff is amazing. I burn a minimum of 500 calories each work out even on my worst days. I literally have nothing negative to say about this gym.

Source: Google

★ 3

Source: Google