★ 5

I can’t recommend this OT location enough! Joining their classes has truly motivated me to take charge of my health, and I’ve never felt better. The coaches here are absolutely amazing—they’re supportive, knowledgeable, and always encouraging you to push yourself to become the best version of you! Every session is energizing, fun, and challenging in the best way. If you’re looking for a place that will inspire you to stay consistent and grow, this is it!

Source: Google

★ 5

Orange theory is awesome. It's a great place to reach your weight and fitness goals.

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★ 5

First time back in 2 years and staff is still amazing as they have always been! Shelby was amazing with getting me signed up and staying in contact with me throughout the process. Jaylen made me feel comfortable in my first class back. Amazing experience so of course highly recommended!

Source: Google

★ 5

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★ 5

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★ 5

As a longtime Orangetheory gym member, I have to tip my cap to this location. I live in Los Angeles but I have family in San Antonio so I visit the studio here regularly while I'm in town, and they always make me feel like family/like I'm a permanent member. Jake and Kolin are both phenomenal coaches, and the front desk staff are friendly and accommodating. Despite me only coming in a few weeks a year, everyone here seems to somehow remember me and know my name... it goes a long way toward making me feel welcome. I highly recommend this studio to anyone looking to work out in San Antonio, as well as to anyone who already belongs to OT but who finds themselves in town.

***UPDATE DEC 2024***: While the staff has changed, this studio still hasn't missed a beat. I love all the new friendly faces up at the front desk, and the new coaching staff (Luna, Corinna, Kelsey, Daniela, etc) are all phenomenal. They are warm & welcoming, plus they really know their stuff. Love this location and highly recommend to any potential new members!

Source: Google

★ 5

Big fan of this Orange Theory location, Jake and Mal are awesome coaches! Lots of fun and they push and encourage you.

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★ 5

Great coaches and awesome workouts!

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★ 5

Love this place, it's my Happy hour!!

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★ 5

I've been a member of OT Live Oak for 1 1/2 years and LOVE IT, it's nice to go to a place that has a structured workout, for me it's so much better than going to a gym and trying to work out on my own. I've grown stronger and have improved my endurance. Come check us out, you won't be disappointed, and you will feel WELCOMED. 😁😀💖

Source: Google

★ 5

I love getting my daily workouts here. Intense, fun, rewarding, and quick. Love the coaches and staff!

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★ 5

Love coming here and working out. All levels are welcomed and they have class for everything, even virtually!

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★ 5

I’m just getting back into working out after a major back surgery last Spring. I appreciate the classes because you have a good idea of what’s happening and it’s varied enough. My coach knows about my limitations, and offers modifications. They also offer positive feedback, which is helpful. 10/10 would recommend.

Source: Google

★ 5

Kolin and Jake are awesome, supportive coaches - they have such great positive energy when leading the class! I’m not a gym rat by any means so sometimes I need my form corrected, but it’s always done in a kind, helpful way. You can tell the coaches here truly care and want you to have a good experience. I always feel welcome and at home here, and would absolutely recommend this studio to anyone looking to join OrangeTheory. I appreciate y’all so much! 🧡

Source: Google

★ 5

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★ 5

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★ 5

The best!!! It’s motivating, 1 hour of hard work 4 times a week has paid off for me!!

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★ 5

The coaches are amazing! They push & motivate everyone & give you options w/ different exercises. OTF exercise equipments & their compound exercises (their programs) hit all aspect of strength & cardiovascular health. All you have to do is show up & put in that work!

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★ 5

🫶🏻🫶🏻🫶🏻

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★ 5

The coaches and variety of workouts are amazing.

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★ 5

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★ 5

Love this place! I’ve never been able to stick with any type of workout before but Orangetheory makes it easy!

Source: Google

★ 1

Finally decided to give it a try.
Scheduled the 1st free lesson and showed up, they told me they didn’t have a coach available and asked me to reschedule!!! Really disappointed!!!

Stay away from this location!!! Choose another one!!!!

Source: Google

★ 5

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★ 5

For me, it’s more about the coaches than the workouts. Coach Jake, Coach Luna, Coach Austin, and Coach Kolin are super motivating, knowledgeable, and entertaining. Sometimes just their presence is the push I need to go a little bit harder.

Source: Google

★ 5

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★ 5

I absolutely adore Orange Theory workouts! They provide me with a fantastic blend of biofeedback and self-improvement. The fact that everything is trackable adds another layer of awesome. What I appreciate the most is how efficient it is – I no longer have to worry about planning out my workouts. I can simply dedicate an hour solely to focusing on myself and my well-being. 100 workouts strong since December!

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★ 5

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★ 5

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★ 5

The is the best place to break a sweat and build connections.

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★ 5

The coaches are knowledgeable and motivating. The entire team is friendly and personable. I love OTF Live Oak!

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★ 5

Such a great gym with fantastic coaches

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★ 5

The coaches are so helpful and motivating at this location. The staff is always quick to answer any questions and the location is super clean. Coach Jake is the best!!

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★ 5

Love orange theory! Both this and the Bulverde locations are fantastic

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★ 5

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★ 5

Good gym option is you like high intensity workouts in a group setting with top of the line equipment. Price is on the higher side, but worth it if you can afford it.

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★ 5

Absolutely 🤗 love Orange theory from the mixed workouts to the coaches!! The coaches are down to earth and always willing to adjust workouts based on health/age!!

Source: Google

★ 1

Good workouts but terrible customer service, billing is always an issue and its always mistakes to their favor, its like they know what they're doing. My wife used to work there and their expectations for their workers are insane. I really dont know how they're still in business. Also, you sign up once, you're signed up for a lifetime of spam texts without having any way to stop it, not replying STOP, not calling, nothing and that is due precisely to their unreasonable recruiting numbers they have to meet so those phone numbers they have to record on their logs never leaves, those poor workers need them to meet their reaching out numbers quota. Terrible company overall aside from the exercises, but thats it.

You give them a review and all you get is a copy paste answer instead of a real solution bc poor workers cant do much about it, its centralized desitions coming from corporate. What trash business is this, prioritising money(subscriptions) above relationships with customers through proper communication to REALLY resolve issues.

Source: Google

★ 5

Absolutely LOVE this place! Coaches are all amazing and so supportive. Love the sense of support and community from all of the members as well. They offer both cardio based classes (orange 60/90) and weight lifting classes. Although I enjoy both, I definitely gravitate towards the lift classes as that is what works for my body. Coaches are amazing at working with you, creating necessary modifications for any injuries, etc. you get pushed to perform your best without overstepping your limits.

Source: Google

★ 5

LOVE LOVE LOVE THIS LOCATION! They truly are family! Coaches ROCK! Crew is AMAZING! Personally, I have lost inches, weight, and GAINED FRIENDS!

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★ 5

Great staff and very friendly members!

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★ 5

I love Orangetheory! I’ve been to other gyms and wasn’t motivated to workout. Here I show up and the coaches coach us through the workout. That’s what I need.

Source: Google

★ 5

I became a member during Covid, then took a break when I had a baby. Now I’m back, and am so thankful to be plugged back in and working on my health and wellbeing! Amazing, caring, fun staff and coaches :)

Source: Google

★ 5

I absolutely love working out at Orangetheory Live Oak! To Coach Jen, Shay, and Jacob, you truly are the most inspiring coaches I’ve met and I cannot thank you enough for showing me my inner athlete again!

Source: Google

★ 5

Best staff and coaches! I am so grateful for the family environment they’ve created and wouldn’t change it for the world!

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★ 5

Love my OT studio - it’s much more spacious than most studios I’ve been to. I went from never working out to going to OT at least 4/week. The workouts never get boring because they are different every time and coaches are friendly, fun and motivating. And I LOVE the way you can track your effort with the heart rate monitor. The staff is also super friendly and helpful. I’ve met lots of great people in my class and we keep each other motivated. I’ve convinced several friends and family members to join or get active in it. I will never go back to being a couch potato again!!
Update: Still going strong at least 3/week and just started exploring their 45 minute lift classes which mirrors the supplemental weight training I had been doing on my own. Definitely the reason I have been able to maintain being in great shape!! Highly highly recommend! Great coaches and staff too!

Source: Google

★ 5

Love OTF Live Oak!

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★ 5

All you have to do is show up. The workouts are already planned to keep you moving the entire time. Love that I can take classes are available 7 days a week, throughout the day.

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★ 5

I love this program! It's not just fitness, it's friends and family! The coaches are amazing and the staff is terrific! I joined right after the pandemic and am still here, although now there are 56 less lbs of me!! Whoohoo!!!

Source: Google

★ 5

I have been going to this studio since it opened in 2019. They have a great group of coaches. Workouts are a lot of fun and they are different each day. The challenges and benchmark help track your progress

Source: Google

★ 4

I line Orangetheory live oak
The coaches are motivating and I feel accomplished when done

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★ 4

The coaches are amazing and the workouts will produce results. It is always time well spent.

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★ 5

Coaches and staff are awesome, workouts are great!

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★ 5

Best studio and best instructors in the area! Clean studio and awesome staff!

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★ 5

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★ 5

Awesome place to workout and the Staff Coach Terrica Coach Melissa Coach Ashley Coach Jeremy and Staff Jayy Rayn and Stephen are Amazing.
OrangeTheory isn't just my one hr workout it's my New Lifestyle

Source: Google

★ 5

Jen is my favorite coach, workouts always get your heart pumping.

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★ 5

Ana is one of the best coaches I have ever had and I’ve done CrossFit, spartan strength, and kickboxing. This format of cardio and strength is awesome

Source: Google

★ 5

Have been attending at live oak for 4 months now and I love it! Great environment and the coaches are awesome!

Source: Google

★ 1

I signed back up for an orange theory membership a couple months ago when they were running a promotion of getting back members. As always, the membership is always smooth and had no issues. I told the sales associate that I wanted to be on the 4 classes per month membership (which I believe is the $89 one) after the promotion was up and the sales associate acknowledged that. Fast forward to today, I called before my billing date and asked if I could cancel my membership due to me having COVID and starting back up school. The woman I spoke to on the phone said that if I sent the cancellation form before my billing date that I would not get charged. Well long story short I got charged a $159 dollars for the wrong membership. I called and they said I had 30 days to use my membership before it expires. I am very upset and will not be returning to this location.

Source: Google

★ 5

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★ 1

This studio is the most unprofessional, fraudulent establishment! Unfortunately I signed up here 4 years ago. I filled out the paperwork to change my home gym 2 different times. 1 at the New Braunfels location and 1 at the round rock location. The live oak location refuses to release me to other studios just to keep my money going to them. I filled out the paperwork to cancel my membership all together because in the past 3 years I've gone only 5 times. The round rock location sent them the paperwork I filled out 2 months ago and they are still charging my card like clock work. I have called for weeks different days and different times of the day and no one picks up the phone at this location. I will bring down your 4.5 star total review to a 1 star like yall are by leaving a 1 star review, everyday till yall stop stealing my money.

Source: Google

★ 5

I was a member of Gold's Gym for several years, but was looking for something different during the pandemic when I discovered this place. Terrica is a trainer there, she was welcoming & motivating which made me want to sign up immediately! Fast Forward a year & I love all of my OTF family! I also love the fact no time is wasted, as a busy single mom I get a great full body workout, with amazing people in one full hour this I'm done. I can't say enough great things about this location. Love it!

Update: Terrica is gone, but the new coaches are awesome as well, still very motivating.

Source: Google

★ 5

I love the music selections, the small class size and the encouragement received from the coaches, front desk, etc.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Awesome staff coaches and workouts! I highly recommend this OTF! Would’ve stayed but I had to relocate to North Texas. Absolutely enjoyed my time there.

Source: Google

★ 5

I absolutely love Orange Theory. I normally don’t like group workouts, but the way they set up the classes up everyone gets a workout tailored to them. The instructors are amazing. They motivate you and make the classes fun. I burn over 500 calories in each class.

Source: Google

★ 5

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★ 5

Great Energy, nice staff, clean facilities. And the workouts themselves are always engaging and rewarding.

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★ 5

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★ 5

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★ 5

Orange Theory Luve Oak rocks! The studio manager, all the front desk superstars, and their great coaches all care about the health and improvement of their members. I have been going here since they opened in Feb 2019 and stay because of the personal attention they give to their members. Highly recommend

Source: Google

★ 5

Great customer service. The coaches and the front desk employees are amazing. I would never go back to a regular gym.

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★ 5

I’ve been going to this location for a year and switched from another location because the staff is so great here! The customer service team is super friendly and helpful and the coaches are fun. They do a great job motivating the classes and have great playlists!

Source: Google

★ 5

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★ 5

This is a very professional and courteous place to exercise. The staff are always engaged and genuinely concerned for their members. I recommend this facility almost daily to my colleagues.

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★ 5

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★ 5

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★ 5

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★ 1

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★ 2

I love the coaches and the workouts are great but I have had reoccurring billing issues with this studio that are always very difficult to resolve. I have been a member at a few different orange theory studios and this is the only one I have had continuing issues with management. When there is an issue I always have to follow up on it at least 3-4 times and even then it doesn’t seem fairly resolved even when I provide contracts, screenshots, and phone records proving that my side of the story is correct.

I do recommend OTF overall but not this studio.

Source: Google

★ 1

My email to the District Manager and response below.
Good Afternoon Mr. Veras,
I am emailing with my concerns with your Universal City studio. We thoroughly enjoyed our time with Orange Theory, but it became too costly for my family. My wife Megan Parsons and I had memberships to this studio. I called in on May 18, 2021 and spoke with Coach Terrica to cancel my membership and she understood. She gave me the manager Jayy Bagwell’s email address for the cancellation. I sent the email on May 19, 2021 and didn’t receive a response. I called and asked to speak with Jayy and had to leave a message. No call back, so I sent another email on May 21 2021. Still no response. I then called and of course had to leave another message to have my call returned. Still no return call from Jayy.

I then receive an email on May 25 2021 from Jayy saying my membership cancellation has been processed. Per your 30 day notice of my last billing cycle June 19 2021 that I may utilize the membership until July 18 2021. First I gave 30 day notice with Coach Terrica and also sent an Email May 19 2021 to Jayy for cancellation. Second I never received a call back from Jaay ever until July 15 2021 and she didn’t even call me, she called my wife’s cell phone. She called because I had called 3 weeks ago asking why I was charged $99 again when I cancelled on May 18 2021. The receptionist said she would me back in 15 minutes three weeks earlier.
So I start getting very frustrated and start looking at reviews with the membership and find that this is a common practice with Jayy. Many reviews also state that the studio continues charge your members months after they’ve canceled. I’m in a service industry and understand if we get busy sometimes and can’t call someone back until the next day, but only one phone call back 2 months later is ridiculous.
Jayy said she only received the cancellation email from May 21 2021, so I forwarded her the time stamped email from May 19 2021. Also you can speak with Terrica, she knows me and wife because we typically only signed in under her classes.

OT response: Thank you so much for reaching out to bring this to my attention. After doing my due diligence I noticed that the screen shot you sent me had the wrong email address on it, hence why the studio never received your request. I saw that the studio manager also terminated your account after a correspondence on the 21st of that month. That is why you were billed another month because we have a 30 day clause. From what the studio manager told me, she was in contact with your wife and showed me correspondences and call logs with her. I do apologize for the misunderstanding with this but it seems it was handled appropriately.

My response back:Thank you for responding we really enjoyed the OT experience, but this cancelation process experience is less to be desired.
Well it’s obvious I tried to cancel on May 19th per the screenshot I sent. You would think based on the information provided you’d still honor the refund and for you to allow this to continuously to happen on your watch is sad. Obviously it’s a last chance money squeeze before a member cancels. As for call logs from Jayy to my wife is incorrect. Jayy left one voicemail a month later. I guarantee there are no logs of her speaking to my wife. Second my wife has never called the store so why would Jayy call her. I’m the one who called several times and left messages with my number. Please show me when Jayy called my wife.

I’m sure I’ll have to take this to the next level with corporate because your Franchise isn’t going to do anything about the negligence and suspect customer service.

Source: Google

★ 5

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★ 5

Best 1 hour workout!

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★ 5

Coaches are Very professional but yet friendly , very welcoming the minute you step into the studio . Coaches are also very observant making sure you’re not slacking on the floor.. lol and just making sure you’re doing the exercise correctly and not over doing it with the heavy ones , which I tend to do that at times until I get busted . OT does give results is never boring always something different and the sound of music is just right . Also we keep it clean for the next person , and our coaches are not pushovers , if I feel like I need to stop on the thread they let me they never call me out on it , they have respect for their elders , but then I get back to running or the inclines , sometimes I just need a breather So yes ai do recommend OT to anyone that’s serious about losing weight and get fit and tone cuz believe me we do it all

Source: Google

★ 5

Very encouraging staff!!

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★ 5

I liked it a lot but their schedule didn't fit with mine.

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★ 1

The manager is maybe the most unresponsive person I’ve encountered.

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★ 5

This has been my third week almost, and I am loving it! The workouts are different everyday and the atmosphere is very positive. I also love seeing how many calories I burn at the end of each workout! That is very encouraging.

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★ 5

A fun atmosphere, great coaches, quality and clean equipment, great motivational environment! Also Implement social distancing, every other machine in use, so I feel safe.

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★ 5

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★ 5

I personally had and amazing experience with orange theory from the moment I step into the building I was greeted with great hospitality and they went above and beyond to make sure my needs was satisfied.

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★ 5

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★ 5

OTF is amazing! I was addicted after my first class. I feel great!

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★ 5

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★ 1

They charged my card three months after I called to cancelled my account. I spoke to Jay the studio manager on the phone about the situation, she says she has to “look into the call records”. It’s been three days and I have not heard anything from Jay or this establishment. $89 you all took from me without my approval or knowing . We are going through a pandemic and it’s sad you are stealing money this way. This is how you run your studio Jay??? This is just sad and pathetic

Source: Google

★ 5

I love that it is encouraging and gives you a good hard workout in a reasonable time with a trainer helping you reach your goals! Everyone is super nice and helpful!

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★ 3

Meh, it's okay...

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★ 5

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★ 5

Love the staff! Super friendly and motivational!

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★ 5

Great place to work out with the whole class supporting you.

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★ 5

Loved my first visit here so much! Everyone is so nice and helpful. Rob was so respectful and polite he made me feel welcome from the start. I am officially an orange theory member!

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★ 5

A very good workout i like the place a lot very good coach

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★ 5

Lovely coaches, very clean and very well taught and structured classes.

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★ 5

Great workout! Front office staff was very nice and knowledgeable. Alli was an amazing coach! She made me feel comfortable and motivated.

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★ 5

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★ 5

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★ 1

Do yourself a favor and DO NOT make Live Oak OT your home studio. Orange Theory workouts are great but everything else is a hassle here even getting someone on the phone. If you call any other studio someone will answer or you get the option to hold rather than being routed to a voicemail box which at times has been full. My first contract was lost, it took about a month and talking to several staff members before the app would allow me to sign up for classes. Currently my membership is on hold and of course I was charged and I have been waiting 2 weeks for a refund. Same thing happened to a friend and he received a refund the next day from his studio which obviously was not Live Oak. Bottom line, sign up at another location!

Source: Google

★ 1

Pretty unhappy with the location. I love orange theory work outs, but this studio management needs work. I took a class here, signed their waiver and sign in book and still got charged for a "no show" for the class. I signed in on two different pieces of paper. Now I've called several times during business hours and I can't get anyone to pick up the phone to refund the charge.

Source: Google

★ 3

No individual workouts allowed.

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★ 5

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★ 5

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★ 5

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★ 5

Orangetheory is an awesome workout and the location in Live Oak is fantastic. The front desk staff is always cheerful and helpful. The coaches are great, helpful and always willing to modify if needed. The thing I love the most is how they push you but you can start wherever you need to be. The people are so friendly and it’s not competitive, just motivational.

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★ 5

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★ 5

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★ 5

Great staff leading amazing workouts. Parking is never an issue and the facility is very clean. I love this place!

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★ 5

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★ 5

Orangetheory is AWESOME!! LOVE the coaches and staff...Coaches Terrica, Ashley, Alba, Melissa, Michelle and Jeremy are BOMB!! They are our best cheerleaders as well as providing us with great guidance. The front desk crew makes going to the studio a pleasure (SHOUT OUT to Jayy, Carlos, Steve, Ryan, Alexis and Morgan) they take great care of us. The EPOC concept makes this a great workout for almost anyone: your heart rate is monitored and ensures you will continue burning calories for 36 hours after a session once you maintain enough splat points in the orange and/or red zones. My new FAVORITE workout...!!!

Source: Google

★ 5

I need to be motivated by a group and by a coach and I get that 100% with Terrica and the group. She encourages and makes me want to work harder. The people at the front desk remember my name every time i walk in which is so impressive. I have lost 15 lbs. since i started and just finished HELL WEEK - i would never have done this on my own. I actually look forward to going for my workouts - that is a miracle for me!

Source: Google

★ 5

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★ 3

Good training but the door of one of two restrooms does not lock.

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★ 3

I like the workout concept. A vet of physical training , team sports and health lifestyles I enjoyed the atmosphere. The customer care and service needs a bit of work. Very hard to contact local support, to heavy dependent on application use. People need human contact to assist at times, cant be discarded.

Source: Google

★ 5

Great place to work out. Amazing staff!

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★ 5

Love this place! I love the workout because it incorporates both weights and cardio. Using a heart rate monitor during the workout lets me know when I need to push myself a little more. The coaches and staff are great. Come check it out! You’ll be glad you did!

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★ 5

Great workout everytime

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★ 5

Love this studio! All the coaches are great and the weight floor is larger so you have plenty of room to workout!

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★ 5

Great Coaches

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★ 5

Orange Theory Live Oak has an amazing staff who are all supportive in helping you achieve your fitness goals. Each instructor is motivated and keeps you pushing through to the end.

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★ 5

This has been a great experience, coaches and staff are great. Working at getting back in shape after my hard last year. I would recommend this to anyone needing a structured workout session.

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★ 5

Love the workouts with OTF but ultimately the coaches at any certain location matter and at OTF Live Oak, they are engaged, encouraging and committed to the class. Also helpful before and after with stretching and other suggestions for general health and fitness.

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★ 4

The Live Oak location is great and the staff is wonderful and upbeat! Sometimes the parking can be tricky due to Bubba's being next door, but we manage. This club is great for anyone needing motivation to workout and it is a great way to meet new people. The atmosphere is pleasant and appropriate.

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★ 5

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★ 5

Best place to workout with great music and great coaches.

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★ 4

If your looking for cardio and a mix up of strength and weights workout then this is the place for you!!! All around great experience only thing I don't like how they charge you if you don't make the class. For the amount of money that you pay I think that should not even apply !!! #0tfliveoak# great coaches !!!

Source: Google

★ 4

Great studio and coaches! Just need to fix mic issue for 5 stars.

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★ 5

Love the workouts, coaches, and facilities. :)

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★ 5

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★ 5

Great workouts and motivating coaches!

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★ 5

Love going to Orangetheory live oak, staff and coaches at so friendly

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★ 5

I've finally found workouts that I love! The staff and everyone have been so helpful and friendly. I'm excited to see what results I see but I'm already feeling a difference.

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★ 5

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★ 5

Love love the staff!!!!

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★ 5

Orange Theory is the best for a great one hour workout!! Amazing coaches and staff. Don't miss out- Try a free class and mention Jaida referred you!!

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★ 5

Best workout ever. You have to try it!!!

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★ 5

Been working out in gyms for thirty plus years. Am a certified personal and group trainer as well. No workout achieves better balance than Orange Theory. It’s heart based exercise program checks all the right boxes. Great class schedules, motivated instructors and super clean facilities make it a no brainer. First class is free...go do it !

Source: Google

★ 5

I love this studio! Staff is friendly and knowledgeable. Coaches are great! Facility is clean! The workouts involve cardio and strength training and are always different. I workout harder than I ever would on my own but always at my own place. First workout is always free. Come and try it!

Source: Google

★ 5

I was skeptical of OTF in the beginning, but I have to say they’ve made me a believer! The workouts are challenging, always different and the staff is amazing! The coaches are always encouraging, helpful, and great at kicking your butt! Come sweat with us!!

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★ 5

Love this studio and the staff! I joined orange theory in October 2018 and this became my home studio when they opened in March 2019. Workouts are addicting and they have helped me reach my fitness goals. I highly recommend theory to my friends and family.

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★ 5

My happy place!! Love love the staff!

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★ 5

This is a GREAT studio. The front office staff is always friendly and the coaches are wonderful!

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★ 5

The staff is amazing and super friendly. Work outs are great and the coaches really push for you to do your best. Overall fantastic experience every single time!

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★ 5

Excellent workout! The coaches keep you motivated

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★ 5

Great place to work out. Friendly environment with awesome coaches. Love the people that work out there. They are what make it the best!

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★ 5

From front desk staff to coaches, this place is amazing! Couldn’t see myself anyplace other than the Live Oak location!

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★ 5

Awesome place!! Great coaches. Makes going to class at 5am all worth it. Staff very friendly.

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★ 5

Most fun and motivating workouts I've ever done. Addicted to OTF!
Love the workouts, staff, studio, and the persistent motivation and performance feedback (i.e., an immediate workout summary email after each class gives that me cumulative workout stats for the class, the week, month and year, and previous week, month and year.) OTF is beyond awesome!

Source: Google

★ 5

I have been a member for almost 2 years and cannot say more positive things about this place. From the great front desk staff to the coaches that care Orangetheory is more than a workout studio it is a family. Try it today and you won’t be sorry.

Source: Google

★ 1

The only great thing this location is the coaches and members. The manager is unprofessional, blames the staff for her mistakes & lacks communication skills. She is rude and only tries to assist you if you are giving her money. Sadden to know that only one month in I had MANY issue with my account & only ONE staff member tried to apologize and make things right.

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★ 5

Source: Google

★ 1

Always charging cancellation fees even though I attend the classes. They later said we have to call to cancel instead of using the app which when I signed up the app is something they sold to be most convenient thing to offer. By the way, they won’t refund the cancellation fees they charged (when you attended the class or cancelled the class online 8 hours before) and show no care for it either.

Source: Google

★ 1

The Live Oak location was recommended to me by a manager (from a different location) I met. I called twice the evening prior to get information on signing up for trial class, no answer. Booked first time session online. Next morning drove 15+ miles to studio. Three employees (one later identified herself as one of the managers, Anna) were at counter talking. No one greeted me as I stood and waited for them to acknowledge me. Finally one looks my way and I tell her this is my first time here and I signed up online last night for the 10am class this morning. She begins to question me and asked if I signed up and had I been there before. :-l I twice more explain why I'm there. She tells me at the time I called last night they were closed, even though the hours online show differently. She continues to give me more irrelavant information, and then tells me I was to be there 30 mins prior to class time. She involves Anna who repeats the majority of the same information adding Corporate is in charge of the hours online, etc. The point was I booked online and was standing in front of them as a guest and potential new customer, awaiting a solution. Finally the third person (Jeremy) addresses me by name and asks if I'm available to return in the afternoon for his class. In all (with the small exception of Jeremy), the experience left a terrible first impression. I will not be returning and I will make sure to let as many people as possible know why.

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Only went in to Orangetheory Fitness to meet the staff and and become acquainted with the facility. It recently opened at this Pat Booker Rd location. Because of privacy matters did not make photos inside the gym. My review is only of the three staff members. All were friendly & helpful.

Source: Google

★ 5

Source: Google

★ 5

I have been waiting so long for this place to open up. If the average gym isn't giving you results or the motivation you got to try this place!

Source: Google