★ 3

Nothing fancy although all new equipment.

Source: Google

★ 5

Great place even greater people working there. Would recommend Texas Health Fitness to anyone who ask. If you need a trainer to help you get started this is the place. Two great trainers.

Source: Google

★ 5

Source: Google

★ 5

This place is so fantastic! All the equipment is great, the staff amazing, and most notably of all Rafat is the all star of this glorious team. She learned my name within 2 days of me going there and made me feel welcomed in a way that I so rarely feel elsewhere. She is an outstanding person who is rooting on every person working out and is the number 1 reason why this is the best place to work out in Texas

Source: Google

★ 5

Texas Health Fitness Center, we were visiting the Prosper area and did not want to miss our workouts. The facility was clean, well equipped and the staff was incredible. A special thanks to Rafat and Jake for making us feel welcome. We highly recommend this fitness center and plan on utilizing it on all our visits to Prosper.

Source: Google

★ 5

Great place. Rarely crowded, and they take care of the equipment. One of the trainers there, Jake, is great to work with and is very dedicated to making sure everyone is getting what they need from the gym.

Source: Google

★ 1

I am deeply disappointed with my experience at Texas Family Fitness coit and 380, particularly due to the actions of a staff member named Nikki Meister. When we signed up for a membership for my daughter, Nikki assured us that if my daughter needed to cancel her membership due to school, we could do so without issues. Based on this assurance, I agreed to pay for her membership using my credit card.

Later, I updated my payment information in person, providing a new card and requesting that all accounts, including my daughter’s, be updated. Unfortunately, Nikki failed to update my daughter’s account as promised. My daughter, who had already left for school and never returned to the gym, had her information sent to a debt collector without my knowledge.

When I went back to the gym to address the issue, Nikki admitted it was her mistake and assured me she would fix it. However, she never followed through, and I continued to receive calls from the debt collector. To protect my daughter’s credit, I was forced to pay for a membership my daughter never used, which was entirely unfair.

This experience has not only been frustrating but has also caused unnecessary stress for my daughter, a student, and jeopardized her financial record. It’s appalling that such a mistake was made and even more disappointing that it wasn’t rectified despite promises from your staff.

I hope Texas Family Fitness takes this feedback seriously and implements better training for staff to avoid misleading and mishandling members’ accounts in the future. This kind of mismanagement and disregard for customers’ trust is unacceptable.

Source: Google

★ 5

Great place to work out without the usual gym crowd. It has everything you need, and the equipment is fairly new. Perfect spot to get your workout done without worrying about peak hours.

Source: Google

★ 5

Source: Google

★ 1

We registered our son at Texas Family Fitness in the Prosper location, and unfortunately, our experience has been extremely disappointing. The staff at the front desk have been unprofessional, untrained, and lacked basic courtesy. Our credit card was charged, but the payment was not reflected in the account. For two weeks, our son was not allowed entry to the gym.

When I went in to resolve the issue and requested a payment statement or history, the staff member at the front desk refused to provide it, stating that she couldn't do anything. I calmly and politely asked for clarification to ensure all payments were correctly applied to the account. However, instead of addressing my concerns, she began harassing me and even threatened to call the police if I didn’t leave. She proceeded to make the call in front of other customers and witnesses, despite my respectful approach.

I have witnesses who saw how polite I was and how unjustly I was treated. Although I haven’t taken legal action yet due to my son’s involvement, I wanted to share my experience to make others aware. I will be sharing this on Nextdoor as well for the community’s knowledge.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Have been going here a few months now. The staff and trainers are friendly and helpful. The facilities are clean and it is usually not busy.

Source: Google

★ 5

The gym is good since it's brand new. The employees, though, need to work on their customer service. I feel that they aren't as invested since it is a newer gym, and they have had a good turnout so far.

Source: Google

★ 5

Great place. Plenty of equipment (just enough). Not much crowd even during rush hour so it’s perfect. Great condition of lockers/bathrooms. Plenty of room for stretching, etc. Can use the Class room floor when classes aren’t scheduled.

Overall I love it. I have been a customer since 2022

Source: Google

★ 5

Love my new gym and the staff here are super friendly!

Source: Google

★ 5

I love this gym! Everyone was so nice and helpful, especially Alex! Definitely going to return!

Source: Google

★ 4

Not huge but not crowded either. Bring a padlock for the lockers. Machines are almost all pulley based. Good free weight section

Source: Google

★ 5

Always a pleasure.

Source: Google

★ 5

Super clean facility and nice equipment! The new manager, Jake is super nice and friendly! You can tell he really cares about his clients and wants them to succeed!

Source: Google

★ 5

Source: Google

★ 1

I worked out here for years (since they originally opened). When I moved away, I canceled my membership and found that almost a year later they had still been charging me monthly. When I called to get clarification as to why I was still being charged the manager (Amanda) would not take my call. I received an email a few days later explaining that they would not be refunding my money. Really disappointing.

Source: Google

★ 5

Source: Google

★ 1

Some equipments are old but they haven’t replaced them. I complained at the front desk and the lady there told me they aren’t going to order any equipment soon so I should deal with it. I mean how on earth do you pay $39 for membership use old equipment?

Source: Google

★ 5

Love this place. Is clean and organized, Staff and Instructors are courteous, professionals and friendly. Classes are fun and and excellent work out.

Source: Google

★ 5

Love this place! Michael is by far the best trainer I’ve ever had! He makes working out fun and I have learned so much. He is so knowledgeable, keeps me accountable and is incredibly encouraging! He is the best thing about this gym. Thank you so much Michael!

Source: Google

★ 5

Amazing trainers, Friendly staff, all new equipment. This facility is so very encouraging.. Childcare is just awesome!. - Chakri

Source: Google

★ 5

By far one of the best gyms I have been a part of. Great staff and good selection of equipment.

Source: Google

★ 5

As newbie to fitness world after being out for years; this was the perfect place to start over. Logan was amazing in helping me setup a workout plan and even gave me tips on adjusting my diet. In just a few weeks I can definitely see great improvements and progress towards my goals. Clean, Welcoming, and Friendly staff. Wonderful experience try it you will love it!!!

Source: Google

★ 5

Gym and staff are awesome!!! Always clean and the staff is friendly!!

Source: Google

★ 5

I love this gym!! They are so friendly and have great group exercise classes. The barre with a spin is killer but such a great workout. Sherie is great with Insanity and they are always adding new classes. Clean, new equipment and the staff is so fun and helpful. So glad to have it so close to home!!

Source: Google

★ 5

I recently started back at the gym and started working out at Texas Health and Wellness Center of Prosper. They were doing a weight loss challenge and it was motivating and fun. With the guidance of the trainers and class instructors I lost 17lbs. and 11 inches. The classes are all included in the cost of your membership. Spin, Yoga, Barre, Zumba strong and more. I love the friendly environment, and it has top notch equipment. Love this place! Thank you for your support!!

Source: Google

★ 5

It is Halloween and the Transformation Challenge is over and I had so much fun meeting people that work out here. I signed up for personal training with Tricia Mantle and she is an AWESOME trainer and friend! She taught me so much and I had great results and not done yet as I have new goals now :) 10/31/17
8/2017 - I joined Texas Health Prosper Fitness Center a few months ago and I love it! Everyone is very helpful and the facility is very clean. It has a very nice locker room w/showers. They just added a spin & barre class at 5:30am Mondays & Wednesdays (Hilary is amazing). There is also a 6:00am spin class on Tuesdays & Thursdays (Meg is awesome). I like to workout before work sometimes so I love the early classes they offer. I love Sherie's Sweat & Sculpt & Insanity classes. There are a few more classes that I hear are great and I can't wait to try them. I just entered the TRANSFORMATION CHALLENGE and the trainers are very helpful and supportive of my fitness goals (and it is not too late to sign up too).

Source: Google

★ 5

Awesome gym - all of the staff are friendly and quick to assist you. Great variety of group classes... I love barre with Courtney and insanity with Sherie!!

Source: Google