★ 5

Adriana is incredible at providing exceptional customer service & providing everything I needed. I highly recommend this place especially because of Adriana!

Source: Google

★ 1

I’ve never given a one star before, but for being a global company, they have a very faulty website. Tried multiple times to cancel and continued to get a “your payment has been declined”. Tried multiple cards and allegedly they can see the cancellation on their end even though I only received “your payment has been declined”.

Also, I love being told I’m the problem rather than “let’s try and work the problem together”.

Source: Google

★ 1

The Riverton location is horrible! The equipment stays out of service and they won’t get a new keypad so you can access the 24/7 membership benefits. I’ve been to other locations and it’s great! RIVERTON, get it together and fix your equipment & replace the keypad! They can’t keep staffing so calling to get assistance is awful!

Source: Google

★ 1

I was so excited to go to a gym near my house that seemed to have great benefits though I am greatly disappointed the code they give you for 24/7 access doesn’t work so plan on only being able to go during staffing hours

Source: Google

★ 1

I’m extremely disappointed with the lack of customer service. I’ve tried multiple times to get in contact with someone, but it seems impossible to reach a real person. The support options are either non-existent or completely unresponsive. I simply want to cancel my membership, but the process has been frustrating, unclear, and time-consuming. At this point, I wouldn’t recommend this service to anyone based on how poorly they treat their customers. It shouldn't be this hard to get help or answers about closing an account.

Source: Google

★ 5

Love love love this place I just signed up, but I think the door code might be broken I couldn’t get in and had to go home

Source: Google

★ 1

Don't go here unless you know 2 months in advance you want to cancel your membership or want to pay $100 (more than a month and a half's worth) to cancel upfront. They made it very clear when I signed up you had to go in during their staffed hours to cancel, but not that you had to pay for 2 more months or 1.5 months worth (but could no longer use facility right away) to actually cancel it.

Source: Google

★ 1

Horrible costumer service, I’ve been calling them to cancel my membership since December due to a medical condition, I’ve been billed every month and they refused to cancel my membership, I spoke with different managers and front desk clerk and explained to them that due to my work hours it’s not possible for me to go in person to cancel it if I could get an email or something, the facility it’s great everyone it’s really nice but they really make your life hell when you can’t go anymore, talking to you with sarcasm asking where you work what you do what hours when you are specifically telling them that there’s no time I can go in I have 4 jobs I work 7 days a week and I’m still paying $90 for something that medically I can’t do. I want a refund for this months that I’ve been paying and not going and I want my membership to be cancelled.

Source: Google

★ 2

Something is always broken, or clicks or wobbles with the equipment. Been a member here for over 6 month. One of the three rowers has been broken till this day. When you visit the other Utah locations or travel to other states you get to see how it should be.

Source: Google

★ 5

Source: Google

★ 2

Biggest issue is the cancellation fee is $99

Source: Google

★ 1

No one answers the phone, whenever I try to visit the store no one is at the desk. Been trying to cancel my membership for week now. I’ve been in person, emailed the manager (no response, called multiple times. No one calls back. It’s already an inconvenience that i have to pay $100 to cancel, then 3 more months of membership. And when im trying to cancel i can’t even go to other hotworx locations they refer you back to the place you signed up at. Seriously annoyed and frustrated with this company.

Source: Google

★ 2

Beware turnover on management, studio needs a deep clean. Also needs to be cleaned daily. You are basically on your own.

Source: Google

★ 2

Expensive and inconvenient. My app kicks me out too often and I get locked out. It is also made very difficult to cancel. In essence they are taking my money and not giving me anything for it.

Source: Google

★ 5

Source: Google

★ 5

As an introvert who knows I should exercise more and frequently starts workout plans, going to any gym has always been difficult for me. Other things are easy to prioritize and the crowd can be intimidating. I had tried hot yoga previously and while I enjoyed the exercise itself, the cost combined with a room full of people and an instructor was not for me. HotWorks turned out to be the perfect balance. The small sauna rooms and virtual instructors provide much needed privacy and reduce the social pressure. Having 24/7 access to workout when it's most convenient makes going to the gym frequently possible as a working mom and paying $60/month for a minimum of 90 days has actually been a good motivator to me keep going. This setup is likely not for everyone, but is more cost effective and works better with my hectic schedule than other hot yoga alternatives. Plus, as long as I keep up on my water, the workouts make me feel satisfied and energized. I am proud to say I have been going 3x per week for the past month! #smallvictories

Source: Google

★ 5

Love this place!!! I have enjoyed my workouts I can’t explain the gratitude I have for management kind compassionate and professional TY 💯❤️🙏

Source: Google

★ 1

So incredibly difficult to cancel once I moved. I paid a cancellation fee and then noticed months later I was still being charged monthly. Very frustrating.

Source: Google

★ 5

Source: Google

★ 5

Moved from another location to this one and I have to say this is such a big place and usually available when I want to go sweat it out. Loving this place!!

Source: Google

★ 5

I love HOTWORX so much! The staff is always so friendly.

Source: Google

★ 4

Source: Google

★ 5

I've only started going a couple of weeks ago. So far appointments are easily booked for the time I need. I feel really good after. Still trying to be able to do the Hot Yoga the way you are supposed to but that will come with time. I do see and feel a difference and I'm glad it's not a classroom setting because I would be totally embarrassed. Here it's one on one with a video instructor so I can do what I can do without feeling others are judging me for not doing it appropriately. Would recommend this to anyone.

Source: Google

★ 5

Great workout. I like that it is videos and 24hrs. Sometimes I need to come at 10pm just depending on the day so the flexibility knowing I am getting the same workout at 5pm am that I get at 1am. And the sauna experience is hot but great for recovery. Blast HIT classes at 15 mins are a must.

Source: Google

★ 5

I can honestly say that I am OBSESSED with Hotworx! I have been consistently coming here since October 2022 and I am addicted. Not only have I lost some extra lbs I just feel so much better overall! I have tried so many gyms, workout studios etc. and Hotworx by far is my favorite with RESULTS! & Jen at the Riverton location is the absolute best!!! I wouldn’t go to any other location just because of her!! Seriously LOVE IT!

Source: Google

★ 5

Hotworx Riverton has been my favorite place to workout ever! I love the sauna workout classes. They are challenging but not to the point where I feel like I can’t keep up. I feel stronger and healthier. I love the cycle classes and the way I feel afterwards. The infrared heat has also been so good for my sore knee joints. If you are on the fence about joining, definitely do it!

Source: Google

★ 5

I'm pretty much addicted to this place. Makes my mornings more exciting! Jen has been so sweet and really cares about what is best for me.

Source: Google

★ 5

I LOVE this place, Jen is amazing! I look forward to the heat and sweat! It feels so good! Google the health benefits of infrared saunas.

Source: Google

★ 5

My story begins with my daughter, talking me into going to a session! I wasn’t too keen on the hot exercise, but after a year of please try this mom, I went in and that’s all it took! I signed up that day and have been going since May! I have serious back, curvature and rheumatoid arthritis so this has been an amazing experience for me and help me so much! I’m also so grateful for the manager. She’s been amazing as well. Always smiling and happy to help asking if there’s anything we need and just encouraging us that we came that we showed up. I highly recommend trying this experience at least one time!!!
Lana S.

Source: Google

★ 2

Super small gym, always crowded, they don't have areas where to stretch.

Source: Google

★ 5

I don't have to words to explain how much I love this place! The facility, the staff (I see you, Jen!!!) and the sessions keep me coming back for more. My favorite studio ever!

Source: Google

★ 5

Friendly staff, clean, great variety of workouts in a sauna. My husband and I go together to resist what gravity is doing to our middle-aged bodies. Call and get a free session; say Michelle Briggs sent you.

Source: Google

★ 5

Great facility! The GM is fantastic and even helped me with an app issue when she wasn’t even in. The saunas are always clean and it’s a great place to workout.

Source: Google

★ 5

Can not say enough good things about this gym! The staff is the best and so are the members. I look forward to going and I have never felt better.

Source: Google

★ 5

I have been a member with HOTWORX for over a year and absolutely love it! Especially this location. I would never go to any other location except here. I live about 20 minutes away and there is a HOTWORX right down the street from my house but the staff at Riverton makes the commute beyond worth it! Jen is the best manager and you can tell she loves her job. I cannot rave enough about HOTWORX in Riverton they are truly the best.

Source: Google

★ 5

I can’t say enough about how much I love coming to HOTWORX in Riverton!! Jen is an absolute doll. She is so personable and gets to know all of her Members. The entire staff of girls are so sweet and take great care of the Facility— it’s always clean!

Source: Google

★ 5

Source: Google

★ 5

Hotworx is a MUST!!!! I tried it two months ago and I am completely hooked! The GM Jen is A-MAZING in every way! She is very kind and generous to everyone and makes you feel welcomed every time. I am 51 years old and a former teacher who hadn’t really worked out very much for three years. I tried a traditional gym and just couldn’t get into it. I gave Hotworx a try and instantly fell in love. The facility is clean and what I love most is the variety of workouts that are 15 minutes and up. I’ve never sweat so much in my life BUT most of all Hotworx has changed me. I am more energetic, I have better balance, it has changed my mood and focus in a positive way, and after a workout - I look forward to coming back the next day!

Source: Google

★ 5

HOTWORX Riverton Utah location is awesome! Jen is such a great GM and I look forward to seeing her when I am. They really do a great job at this location with showing appreciation for their clients! I’m so glad I gave HOTWORX a second chance!! Location matters!!

Source: Google

★ 5

Great people. Clean and safe place to workout. 24-7

Source: Google

★ 5

I have a hip that continually causes me pain. The great staff at Riverton Hotworx helped me understand how the heat and stretching could possibly reduce my pain. It has!!! They are awesome, caring and knowledgeable without making me feel like I shouldn't be there because I am overweight. I highly recommend going in and getting that free workout and talking to them!!! (Jen is the best!!!)

Source: Google

★ 5

This gym has helped me want to work out again! I had a severe car accident and haven’t been able to work out because I get to sore working out at a regular gym. HOTWORX is low impact and the infrared heat allows me to fulfill my workout needs without feeling so sore the next day. Jen and the other staff make you feel really comfortable excited to work out!

Source: Google

★ 5

More Workout, Less Time! 💪 Best gym around. Typical weight lifting was getting dull and boring and after doing these Isometric, High Intensity Interval Training workouts, I’ve never felt better! :) Only downside is, it can be hard to find a class that fits your schedule without it filling up. Have to plan accordingly to workout here. Staff is great and professional! 😊

Source: Google

★ 5

The staff is friendly and knoweldgable!

Source: Google

★ 5

I signed up in 2020 and I just can’t get enough of this place. I’ve met so many wonderful people who enjoy the awesome hot sauna workouts just like me. No judgement here. We are all here to sweat it out together. Love it❤️ Amy Hansen in Herriman

Source: Google

★ 5

AMAZING place. You will not be disappointed!

Source: Google

★ 5

I love it.

Source: Google

★ 3

Clean workout facilities. Beware of the cancellation policy! It’s a 60-DAY notice or $100 fee.

Source: Google

★ 5

I have been going to Hotworx since they opened, and there is no better workout in such a short amount of time! Also I mountain bike, and after a hard ride I will go to Hotworx, spin my legs out for 15 minutes and the soreness I usually get the next day is minimalized because of the infrared workout. Love the workouts, but love the way I feel the next day even more.

Source: Google

★ 5

Love HOTWORX! They have a wide variety of workouts that are very accessible. I love that if you plan accordingly you can have the whole sauna to yourself! Workouts also link to your smart device and track your calories with the sessions. If you’re looking for a unique new work out place, this is it!

Source: Google

★ 5

Best staff and workout facility. The staff is super kind and helpful. The facility is always clean and stocked with cleaning supplies. I have loved working out here with the positive attitude and kindness of the staff and other members.

Source: Google

★ 5

Source: Google

★ 5

My favorite gym I’ve ever worked out at! Jen is the best manager and so friendly with all of us who come into the gym. She makes everyone feel like her best friend. The gym is always clean and best of all open 24/7!

Source: Google

★ 5

Amazing place to workout. I love the staff and the members. I am very happy I joined and plan on crushing my fitness goals again this year!!!

Source: Google

★ 5

Love this place! Great workout! Open 24/7. Super clean.

Source: Google

★ 5

Source: Google

★ 5

I have recently made the switch from another workout franchise to join HotWorx. It took me several months to switch because I loved what I was doing but needed to streamline my budget.

In the process of finalizing my membership I have seen so many benefits to my health and overall well-being. I am not battling injuries from overworking body parts in workouts and from improper form. I am actually seeing noticeable benefits from the infrared, healing my body, causing weight loss and better sleep.

The managers have been good to work with. They are very accommodating, helpful and knowledgeable. They are open to feedback and believe in the workout system they are managing.

I love that I can fit a work out virtually whenever I want. I also love that several of my family members have been able to join as well.

The thing I have been most surprised is how challenging the workouts are. It’s a different type of challenge... mentally and physically than you see with constant high impact and heavy weights. And the best part is it’s as impactful ... just less stressful on the body, more efficient for your time, less straining on your budget PLUS you get all the additional mental and physical health benefits.

Source: Google

★ 3

my wife and I started going here about 2 months ago we love the workouts there quick and see good results my biggest complaint is the people that hangout in the narrow hall way when we're done with our session there's times we can't even get out of the room today when we were leaving a lady was sitting on the bench outside of the room I went to put my shoes on that were under the bench I almost stepped on her while getting them she was too buried in her phone to move there's a waiting area out front

Source: Google

★ 5

Really enjoyed the facility and the staff. I had a knee replacement and it seems to help my knee when I workout.

Source: Google

★ 5

The manager is super kind. Best workout place!

Source: Google

★ 5

the best place for working out!!

Source: Google

★ 5

HOTWORX Riverton is life changing! I’ve tried challenges, gym’s ,dieting you name it. HOTWORX is where the real change and growth happens! The staff is so supportive and celebrates right along with you. Jen is always waiting with a warm welcome and a “you’re amazing “as you leave. I love HOTWORX!

Source: Google

★ 5

This was amazing! I didn’t know what to expect at first but I loved every second of it. The facility was so clean and the staff was great. Loved how I could come and go 24/7.

Source: Google

★ 5

Awesome place. The staff is very friendly and eager to help when needed. I really enjoy being able to track my progress through their app. This place is amazing on my joints. I have bad feet and knees, and I feel better every time I go. I do not like the feel of big gyms, so this is perfect.

Source: Google

★ 5

Source: Google

★ 5

HOTWORX has been an absolute dream! I’m obsessed with Saunas and so that drew me to it in the first place. I took my husband with me the first time and we both agreed there has not been a time at a normal gym that we have sweat as much! We are hooked! The 24hrs is way convenient. We love the cleaning and covid precautions in place. Way friendly staff!!

Source: Google

★ 5

Source: Google

★ 5

I love this place! Great staff and it's always clean.

Source: Google

★ 5

I love Hotworx Riverton. The staff is so friendly and the studio is always clean and neat. I love the workouts and getting my sweat on. I have never before had a workout regimen that has made me feel so healthy. Five out of Five stars for sure!!

Source: Google

★ 5

Absolutely love hotworx! The staff is very friendly and extremely helpful and the workouts are a new level of great!

Source: Google

★ 5

I would highly recommend Hotworx Riverton to anyone! I’ve never been a member at a gym where I feel so welcome when I walk in. The management is amazing, staff is friendly and very helpful. Jen is the best! She knows everyone’s names and is always so happy and nice! The workouts are by far the best from anywhere else. Highly highly highly recommend!

Source: Google

★ 5

Obsessed with this place, the nicest employees and the coolest workout place. My husband and I will definitely be signing up for a membership.

Source: Google

★ 5

So amazing and right up my alley! Absolutely love this!

Source: Google

★ 5

Love this gym, the staff is awesome and so helpful, I have been working out there for two months I’m 49 and have lost 12 pounds so far. I have been diagnosed with osteoarthritis in my knee and have had pain for months, I feel like the infer red energy in the sauna has greatly help my pain in my knee. 110% recommend HotWorx in Riverton. Talk to Maddie she is awesome.

Source: Google

★ 5

I LOVE THIS PLACE! I Love how personal my workouts are, I feel so good after I workout, I'm get excited to go to my next HOTWORX session! The staff is so amazing and helpful. I would highly recommend riverton HOTWORX.

Source: Google