★ 1

I’m new to the area of West Jordan so I’ve been looking for a gym. Come to find there’s few in the area. I drove 15 min to come see this gym just to find out it’s closed down and the locations doesn’t even exist anymore.

Source: Google

★ 1

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★ 4

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★ 5

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★ 5

Source: Google

★ 3

This is a good gym but the hours are less than ideal and when push comes to shove, they cater more to the 1-2 employee's and what's best for them than the group of people who workout first thing in the morning. If hours open are key to you, go elsewhere.

Source: Google

★ 1

I was very loyal to the Sandy location. When they closed down I tried to give West Jordan a chance. I wanted to make it work but it’s 25 minutes from me and it’s so small that if there is ever more than 20 people in there it’s hard to get machines. so I canceled with the front desk person. I kept getting charges so I sent several emails that were ignored. I’ve called and left 2 messages with no response from management. Now 5 emails in explaining that I haven’t been a member for months and I’m tired of seeing charges I’m still being ignored.
I’m heartbroken. I’ve sent so many referrals here. I felt like some of the staff had even become my friends.
The customer service is no better than Vasa at this point.

Source: Google

★ 1

Decent place to workout though they closed their Sandy location. Their cancellation process is a joke. I was told I could cancel over the phone and after a month goes by I get charged again. I was then told I had to go in, sign a paper, TAKE A PHOTO of the paper, and email it to their customer service. On top of that they still charge you the fee and a nice $50 maintenance fee on top of it.

Source: Google

★ 1

Was a loyal customer at the sandy gym until it closed. I tried to cancel my contract but was bullied into staying in a contract that was no longer valid. Charges stopped coming through so I figured they finally gave in and cancelled my membership but NOPE! Just got a call, 4 months later, from a collections agency.
Well done Thryve! You sure know how to run a smooth business. It's not the clients fault that you had to close your doors. You have to eat the cost of running a poor business model instead of trying to place your debts onto your customers. Way to deal with your own problems cordially... It's pretty clear from previous reviews that you screwed over a lot of people and can't even take the time to take responsibility in the process.

Source: Google

★ 1

The location closed in sandy, which my 16 year old son walked to from his school just around the corner. He talked us all going, which was great, but short lived for 3 months due to them closing that location. They demanded we stay in the "contract" which we had NO IDEA we had even gotten into. It was a month to month thing...long story short, my son now goes to another gym walking distance and a collection agency is calling me to pay a bill. They have NO customer service person to talk to. Only a regional manager who never answers e-mails, which is the ONLY way any one can get ahold of her. It is ridiculous. So unprofessional. I didn't know there were companies still screwing people over like this!!!

Source: Google

★ 5

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★ 5

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★ 5

Source: Google

★ 4

I have been a member of Thryve for 2 years and love it! I have 2 kids that I take to the afternoon daycare (4:00-8:00 PM). It has been the same daycare employee for well over a year and I highly trust her. My only complaint with the childcare is that it does not have a roof and often the music my children are hearing I don't approve of. When I have asked them to change the music for that reason they immediately change it. I love the staff at Thryve and that it is probably the cleanest gym I have been a member of.

Source: Google

★ 5

Source: Google

★ 1

The Sandy location closed and the West Jordan is too far away. So, I wanted to cancel my membership. But after a 6+ email back and forth, they refused to cancel my account. So, now I'm stuck paying for the last three months of a membership I don't use.
I also had a $15 class pass that was supposed to be month to month. But they're still charging me for that as well. I called to get that removed from my account and they told me I had to come down to the gym to talk about it (I suppose that was a tactic to deter people from bothering to get their account issues resolved). But after going all the way down to the West Jordan location, they refused to even cancel that.
The person I talked to said "It's just a couple more months."

Source: Google

★ 1

Completly terrible business conduct, dont follow through with Any of the agreement obligations. They were Loosing there bussinuss and left me(the customer) to be put in a impossible situation to be provided with None of the discussed previous obligations left on there responsible obligations and benifits that being the disiared client, payed my bill before due date. Was required of me and my client portion of the understood requiremnets i was Told on day 1. 3monthes into our arrangement of the membership, they were not able to keep the location of the agreed to company available for my membership. When I emailed the company& told them due to there loss of provided agreement that they had encountered currently I No longer felt that my own personal loss of benefits listed by them in the contract were not at all being provided to me and my biggest needs in order to having this arrangement be set up to also have any single benefit to me and my schedule and ability to accomidate to the very limited options they were able to replace my entire lay out of my previous impression of my expectations that were within my ability to continue with our contract of the membership successfully.There for I asked to end my prior obligation of commitment to this company& they. Responded with 0 accountability of the delema they had left for me to "deal with".treated poorly and unfair when they proceeded to still withdrawal the payment from my account that I specifically previously told them I no longer had Ben going to continue forward with them and the contract.I felt cheeteed & scamed by the whole situation. I plan on taking complete legal action and can't believe they are even still in Buissnuss they have terrible customer service solving edicit and ability to put the customers needs as top priority.how embarresing.

Source: Google

★ 5

A large assortment of machines, free weights and exercise implements. Thryve has a friendly atmosphere with knowledgeable trainers and several classes. The front end staff are welcoming and the location is convenient for a good work out. The space is a little crowded with all of the equipment, but that makes hiit and circuit training easy.

Source: Google

★ 2

Nice gym. They tend to not open on time.

Source: Google

★ 1

Customer service shows why this business is failing.

Source: Google

★ 1

The location next to my house (Sandy) was shut down so they transferred me to west Jordan which was too far considering 24 hour fitness was just up the road from me. The Dickheaded manager at WJ refused to cancel my membership or be any help at all and then had the audacity to charge my account 3 days early. Bunch of greedy schmucks.

Source: Google

★ 4

Source: Google

★ 1

The star is for their friendliness. The lack of the 4 other stars are for the following: Personal Training, Classes, Daycare, and Lack of Accountability.
1. My wife and I tried personal training and worked with 2 different individuals, both were Super cool, but when you pay for PT maybe we had a bad expectation of wanting someone who would push you and focus on hitting goals and improvement. It was more like having a buddy who would just walk you through a random workout or even just ask what you wanted to do when you showed up (I guess we wanted a trainer not a workout buddy).
2. Then my wife loves classes but their times just didn't work with our schedule since there weren't a ton of options so we decided to cancel and my wife decided to go back to VASA because of their larger variety of classes that she could attending throughout the week.
3. We took our kids to the day care which was a big draw for us in the 1st place. That was a mistake, the room is open to above with the rest of the gym so my children got to listen to rap and other music blaring that I wouldn't deem appropriate for children so we almost felt guilty bringing them and subjecting them to that for an hour straight, so we never used the service again.
4. When I cancelled my membership they charged me for an additional month which I get for requiring 30 days but then I had another charge the month after that so I reached out to them and they told me since I didn't email a copy of the form I signed to their customer service email so it never went through. BUT here is the problem, when I cancelled a manager was present for the 1st part and said we were all good and then took off, then a girl had us fill out the form and she specifically told us that we could take a picture for our record just in case... well since we were told to email it but it was in the fine print they refused to refund the amount even though from my one sided opinion the error lies with us being verbally misinformed by a Thryve employee and instead of them taking accountability for that here we are with a sour taste in our mouths...
Well, we gave them a shot... maybe this will save you the effort of doing the same or maybe it will help you set a realistic expectation. To top it off, the agreement I signed with them had my work paying for the last month (employer had a marketing agreement) so they double dipped on top of refusing to provide my refund...

Source: Google

★ 1

Source: Google

★ 1

Very dissatisfied with the terrible customer service I have received from this gym the past month and a half. Twice I have been told that I will be getting a call back about issues with my account and twice I have had to follow up with them weeks after because no one has bothered to provide me with promised updates. I am also appalled at the lack of professionalism the woman who deals with membership accounts has shown. After I walked into to discuss my issues with them face to face, she popped up from behind a desk and said "oh yeah sorry I didn't get back to you, I kept putting it off and then I just forgot!" It was incredibly rude and unprofessional. I would be so ashamed if one of my employees treated customers the way she treated my husband and I. I was all for this gym until they failed to make reasonable accommodations, and failed to treat me like a valued customer by following up with me in any kind of way, especially after I provided them with free advertising opportunities. Don't waste your time with these people. There are better places to take your business.

Source: Google

★ 5

I really love this gym. It's never too crowded and the staff members are very friendly. I started going there as a non-member at first because you can get a class pass for High Fitness. They never pressured me to join. I just got the occasional email. I actually ended up joining on my own so that I could do different workouts and try other classes. They really give off a family vibe and treat you well. Shout out to Shadoe, Malynn and Ashley!! They are the best!

Source: Google

★ 1

I hate to even write a review on this but I am upset I did not take advantage of my 7 day free pass, I ended up enrolling for the Class Pass and after signing everything i was told it was a 12 month contract. I'm too nice I did not say anything. Then after my first training session I felt extremely uncomfortable with the trainer and after that have not returned since, I also felt like he was pressuring me into paying for training when I wasn't ready. I have only been there for a week but yes like everyone says on here who rated low scores, cancelling your membership is ridiculous. I'm stuck with it and I can't even use the membership because of the trainer who made me feel uncomfortable. I don't understand why they don't look at it case by case. I did not even utilize a full week of going there which I really wish I took advantage of the pass instead of getting stuck for 12 months. But who cares right they're getting $40 /month from me so it doesn't really matter. I should have stayed with VASA.

Source: Google

★ 5

The staff is awesome. I've been training with Justin and Shadoe and they know how to get the best out of ya when ya don't feel like giving your best. The equipment is nice and its got all varieties from free weights to machines and trx bands if ya wanted to do more body weight exercises. I would recommend this gym to anyone wanting to get into a gym

Source: Google

★ 1

Source: Google

★ 1

I had a great experience at first. I was diagnosed with a liver disease and had to cancel my membership. I hadn't even been signed up for a week. Canceling is a complete nightmare. They explained you have to have full disability to cancel but once you want them to show you where anything states you all of a sudden cant get a hold of anyone. Please do not sign up if your sick. You will never be able to get out of it. I now have to pay for a year of gym that ill never be able to use.

Source: Google

★ 5

The staff here is wonderful. The equipment is incredible, there is something for all types of people. I love the selection of machines available. They're definitely worth checking out if you're ready for a different fitness experience!

Source: Google

★ 5

Amazing staff, great place to workout

Source: Google

★ 5

Staff is super friendly, and equipment is all in good shape. Been doing personal training with Justin and its been nothing short of awesome. He pushes hard but keeps expectations real, and I'm seeing results faster than I have ever seen before. Workouts are always fun too!

Source: Google

★ 5

I really love coming here its always clean and this is like my second home because I'm always showering here and getting ready for my day. The staff is amazing always offering classes!

Source: Google

★ 5

I've belonged to a few gyms in the past. Never have I felt as welcomed or as comfortable as I have been here. Membership fees are reasonable, training fees are exceptional, and I have really enjoyed the friendliness of the employees. Gym is clean, and atmosphere is enjoyable. Highly recommended!

Source: Google

★ 5

Friendly staff, very clean gym. Great equipment

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★ 5

Great atmosphere! Great music, not super crowded, cool people.

Source: Google

★ 5

I absolutely love my gym!! The staff is alwayd nice and on time. The equipment is new and there is never anyone there which I personally love!!(: You won't find a better deal!

Source: Google

★ 5

Awesome place

Source: Google

★ 5

Love this place has everything you need and want to reach your goals staff is amazing!

Source: Google

★ 5

I made the switch from Vasa to Thryve and I'm glad I did. Thryve is more one on one and they help you achieve your goals. Their equipment and gym is always clean and isn't crowded so you don't have to wait in a line to use a machine. Overall great gym!

Source: Google

★ 5

Great personal training from Landrea, good equipment and childcare.

Source: Google

★ 5

The gym is currently new - clean - and all their equipment works well. Free weights as well as machines, friendly staff and are never extremely packed. Nice lockers to use while you're working out as well as showers and places to change! 💪🏼👍🏼

Source: Google

★ 5

The experience has been great! I've met new people who have great goals which inspired me to keep my goals strong. The trainers there are great to work with. They are there to help and support you with anything when needed. I definitely recommend thryve fitness to anybody who wants to workout.

Source: Google

★ 5

Thryve is a great gym! They have Hammer Strength equipment, and the best part is I've never had to wait for machine, squat rack, bench, etc.

Source: Google

★ 5

Fun!!! Cool people great environment to be in. I enjoyed my time there.

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★ 5

Great place nice people all the equipment is great and in place

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★ 5

Omar & Dylan has helped me so much thru out everything my mom is fighting cancer at moment and they are doing everything in there power thank you !

Source: Google

★ 5

Best gym in the Salt Lake Valley. Staff is kind and respectful, and they know you on a first name basis. They also help you achieve the goals you've set for yourself.

Source: Google

★ 5

Thryve is a great gym. Dylan and Shadoe are awesome and I love working out there.

Source: Google

★ 5

Thryve Fitness is the best!! Steve and Dylan are great trainers and serve as an awesome support system. Thryve is also clean and has respectful members.

Source: Google

★ 5

That's the best fitness ever I recommend 100 % percent clean facility excellent staff.

Este gym es muy bueno lo recomiendo limpio y la gente y entrenadores muy buenos

Source: Google

★ 5

Customer service is great, there not pushy
Price is good- but i feel you should have more cash options (month to month)
CANT WAIT TO GET MY PASS MEMBERSHIPS

Source: Google

★ 5

Source: Google