★ 1

Unfortunately it’s about a 50/50 shot that you get a treadmill that the belt isn’t so stretched out that your feet catch. :(

Source: Google

★ 5

I love their racketball courts.

Source: Google

★ 5

Very clean gym and welcoming staff!!

Source: Google

★ 1

Going to this gym you have to understand its for a budget. So they treat you like that. Bad bathrooms, never clean gym, and staff can be very rude. So just take it for what it is. This location has a reputation as... "Just don't bother to get much from it" Ive been with vasa sense it was golds gym. And this location has always been at the bottom. The worst is suspicious people loitering the parking lot. People steal and looking into cars all the time. Sometimes you wonder if the business is allowing such a thing to happen so often.

Source: Google

★ 5

New repair guy!!!!!!!!!!!! Machines are getting repaired and fixed. Thank you!!!

Source: Google

★ 2

I went in for a PT consult at VASA, but it ended up feeling more like a sales pitch than a real training plan. I’ve lost 80 lbs on my own with discipline and strategy—what I need now is performance training, not fake smiles and upsells. If I ever work with someone, it’ll be because they see the mission, not the profit.

Source: Google

★ 5

Super great and friendly employees

Highlight to Bridger such a friendly guy

Source: Google

★ 3

Small, clean gym.

Source: Google

★ 5

I love the vasa fitness in riverton, every one is super nice!

Source: Google

★ 5

Vasa Riverton is fantastic. Great staff and front desk service. Very clean and lots of equipment so I never feel like I’m waiting long if at all.

Source: Google

★ 5

The staff here are SO nice and clearly want to help you and make you feel comfortable! Facilities are always nice and clean. Definitely one of my favorite Vasa locations!

Source: Google

★ 5

Changing rating back to a 5. They have kept our beloved classes!!

Old review: love vasa and have been going since it was golds gym. I have had my membership since 2002. They are canceling all of the yoga classes at various gyms. They're trying to put in some hot yoga thing and they're taking away the racquetball courts and they're going to charge extra for yoga. I do not want that and will miss my yoga classes and racquetball. Every time I try to talk to staff, they say they have no idea who's making this decision. You who is reading this review, if you are the person making this decision, please reach out. I would love to figure out a way to convince you that this is not going anywhere good.

Source: Google

★ 5

Source: Google

★ 5

I just came for a trial High Fitness class on Labor Day and oh my goodness it was amazing! The teacher was a sub, but she was one of the best teachers I’ve ever had!! Such great music and energy! Her name is Becca and she normally teaches in Saratoga, but hopefully she’ll be able to get some classes here in Riverton 😁 Thanks again for such an amazing class, Becca!! 👏❤️

Source: Google

★ 4

I like this gym a lot. But I don’t want to be asked to do studio red every time I come in.

Source: Google

★ 1

Source: Google

★ 1

When I signed up I was told that at the 3 month mark i would see an extra charge to cover expenses in case I canceled my account before the 12 month mark, but that due to that charge there would not be any additional charges to cancel. THAT WAS A LIE. I canceled my account through the app a few months ago and I just found out that I am still getting charged the monthly fee. I went onsite to have my account canceled at the gym and was told that neither workers nor managers have the capability to cancel an account. The manager directed me through the app to cancel again, at which point I ran into a loop where I was required to select the checkbox next to the agreement I wanted to cancel and then select a reason for cancellation. I tried many times, but every time i selected the reason then the checkbox would uncheck. I was unable to continue with the cancellation.

I was also told that my contract required that I give a 30 day notice, so I would be charged for one more month if I did cancel. This means that I was lied to when I signed up.

At this point I am working with my credit card issuer to overcome these fraudulent transactions. Save yourself the trouble and avoid VASA. They are sales experts, liars, and crooks. Its a potent combination to steal your money.

EDIT: I just looks at all my VASA transactions and found out that they have been double billing me since my account started! They have stolen $241.21 from me in double charges! I have only ever had one account with them!

If you have also seen this type of action from VASA feel free to reach out to me. I would happily provide an affidavit to anyone needing to prove that this is not a single person having this problem.

EDIT #2: VASA ownership responded to this review and acted like they were going to be helpful. Take it from me, VASA only provides the illusion of help. They said that they strive to be transparent, and for that claim I will call them liars. Their process is obfuscated on purpose. If you want to get a membership canceled then work with your bank/credit union. Throughout this entire ordeal VASA employees were trying to up-sell me and get me to stop the cancellation of my membership. Nothing could be more aggravating!

Source: Google

★ 4

Smells like a gym when you walk in, itd be more pleasant if it smelt fresh . Otherwise, nice gym

Source: Google

★ 5

Gym is always very clean, the staff are super chill and welcoming, and getting a pump here is always an awesome experience

Source: Google

★ 3

Equipment isn't maintained enough. People need to clean up after themselves. Also, people need to stay off their phones and stop talking with each other while on machines.

Source: Google

★ 5

Kidcare staff are super engaging instead of just leaving the kids to watch shows by themselves. The adults dance and encourage the kids to follow along. My son use to go to south jordan which is a newer nicer gym but the kidcare staff bring their kids and favor their children and my son started saying people were mean.

Also the few gyms left that still has the calisthenics area! Love coming here for upper body day.

Source: Google

★ 5

After posting my original review, VASA Fitness reached out, apologized for the experience, and agreed to refund both the extra charge and the return fee from the fraud dispute, which I appreciate. The gym facilities themselves are solid—modern equipment, amenities galore, and a good value overall. However, I still recommend that anyone joining take the time to carefully review the terms of service, especially regarding cancellations and potential fees, to avoid confusion. While my initial experience with customer service was frustrating and felt adversarial, I do want to acknowledge their effort to make things right after the fact. If you're proactive and informed, VASA can be a worthwhile option.

OP: "The gym equipment is modern, and the facilities are good for the price. However, the customer service, hidden fees, and attempts to squeeze their member for every last penny is disdainful. I attempted to cancel my membership no less then 3 times both in person, on the phone, and through the app before getting charged again the following month. I then went into the gym to dispute this charge and was told that it was a 30-day notice cancellation charge, which I said was fine. I was then again charged the following month and when I contacted their corporate customer line, they told me they couldn't refund me, that it was now cancelled, and that the charge was again for the 30-day cancellation notice. The person also said that if I filled the fraudulent charge as a fraud charge with my bank, which I have the right to do under the FCBA (Fair credit billing act), that they would take it to collections. This is not only rude, but illegal according to the Fair Debt Collection Practices Act (FDCPA), which says that any company must allow a customer to dispute a charge before sending it to collections. This company should be ashamed for how they treat their members, and anyone who is considering a gym in Utah, should try any number of other options, who provide transparent pricing, and fair and kind interactions with their customers. Absolutely disgraceful."

Source: Google

★ 5

Source: Google

★ 5

I went in looking for prices and they have good prices . The people there are nice. I just like this Vasa.

Source: Google

★ 2

Took my 4 month old baby to the gym daycare today for the first time. I was already extremely apprehensive about doing so. The daycare seemed very overcrowded and understaffed, just overall very chaotic like they had more than they could handle. I'd brought him in his carseat carrier with a rattle from home - I didn't realize at the time it was against the rules to bring something like that, but they didn't say anything about it when I dropped him off. After my workout I picked him up and noticed the area where they kept him had other little kids that were big enough to be running around, climbing things etc. They brought my son to me just carrying him (it felt like they dumped him on me) and handed me back the carseat carrier separately. They had changed all of the settings on my carseat and it was irritating that my hands were full and they were obviously watching me struggle trying to fix what they messed up, one handed. Would've been nice of them to offer to help (or better yet not mess with the settings in the first place). They also informed me that another kid had been putting my son's rattle in their mouth. Hearing that pretty much sealed the deal for me that I'll be canceling my childcare option with this gym. They had one job to do. If they expect us to follow their rules, I would expect at least a bare minimum effort from them. It would've been so easy to just let my son stay in his carrier and play with his rattle. I also really didn't like what I saw with babies being placed in the same section as kids who are a lot more active. This is a safety issue to me. And btw for anyone considering bringing their baby for the first time- they told me upon arrival they require socks to be worn even for babies. I hadn't brought any because I didn't know so they provided some and let me tell you they were the dirtiest, dingiest pair of socks that looked like they've never been washed. My son started crying a type of cry that I have literally never heard from him before when I picked him up from the daycare and I think it's because he was a little traumatized by everything. There is not a separate room for infants as I was led to believe- all the kids (all ages) are in the same room and the only separation between the age groups is what looked like a 2 foot tall wall make of foam cubes. So if you bring your baby, another kid could easily throw something and have it land and hit your baby. Just fair warning to any parents who are on the fence about bringing their precious little one here - I personally wouldn't. Instead, I'm canceling this add-on and just coming early in the mornings when my spouse is still at home.

Source: Google

★ 5

my favorite place to work out ... took few months off ... today was day 1 . leggggoooo

Source: Google

★ 4

Source: Google

★ 1

After reading other reviews, it’s clear that many people share the same frustration with the lack of maintenance at this location—especially when it comes to the cardio equipment. The other day, only two stair steppers were working. The one I used had three cracked steps, and I couldn’t help but wonder how long it’ll be before someone’s foot goes through and we’re back down to one.
The treadmills aren’t much better—even the ones without maintenance signs are hit or miss. Some don’t incline, some have inaccurate pacing, and one of mine even shut off mid-workout, which is not only frustrating but dangerous.
It’s hard to understand how equipment in this condition isn’t a liability issue. What’s more frustrating is seeing other reviewers raise the same concerns, only to receive a generic response with no follow-through.
I genuinely like this location and don’t want to look elsewhere, but something needs to change. I’ll update this review if things improve. Please do better.

Source: Google

★ 5

Great staff, equipment, and atmosphere!

Shout out to Coach Steve for helping me achieve some fitness goals and for being an outstanding trainer! 🙌🏻

Source: Google

★ 4

I think it would be beneficial if vasa had a dress code! I think we would be taken more seriously as a gym if we didn’t allow slip on shoes. Pajama pants. Jeans. Anything that’s not workout clothes should not be allowed

Source: Google

★ 1

This place is the king of Shady gym memberships designed to try and keep you trapped with hidden fees no matter how many times you ask them to cancel. They never will equipment is always broken. Never working had this problem across multiple gyms, Spanish Fork Riverton several other locations just save yourself and get a membership at EOS.

Source: Google

★ 5

Source: Google

★ 2

The locker rooms, showers, and restrooms were all pretty nasty.

Source: Google

★ 5

Great place to work out and great staff.

Source: Google

★ 5

Abbie the yoga instructor was great she gave lots of ability options. Her music list is was really good!

Source: Google

★ 5

Equipment is never out of order, and if it is, it’s fixed within a week. Overall a great gym.

Source: Google

★ 1

Men’s bathroom had been broken for over a week and only half the treadmills work

Source: Google

★ 5

Kim is very helpful. I have a great workout with her says my husband.

Source: Google

★ 2

Source: Google

★ 1

Easily one of the worst gyms I’ve ever dealt with. The bathrooms are consistently dirty, machines are frequently broken or malfunctioning, and it’s always overcrowded. On top of that, the staff is rude and unhelpful. I’ll definitely be switching to something more reliable — even a basic option like Planet Fitness would be a huge upgrade from this place.

Source: Google

★ 2

So this location is just not good. To begin with much of the equipment is constantly broken. I've been going to this location for 4 months and in that time 4 of the 6 stair steppers have been broken. At least 10 of the treadmills are broken. 2 of the 3 ab crunch machines are broken. None of these have been fixed in the 4 months I have been going here. The swimming pool is short, the standard pool distance is 25 yards. This pool is closer to 16 making it too short to make it useful. Staff is not friendly or helpful. When I pointed out broken ab equipment I was told "it's supposed to be that way"

Source: Google

★ 5

Kim with Studio Red has been great. She’s motivational and is willing to answers any questions.

Source: Google

★ 5

Source: Google

★ 5

Shout out to Randall the employee at vasa Riverton. Every time I see him he keeps the weights and all the accessories put away like it’s his own gym. The dude is pro

Source: Google

★ 5

Kim was very refreshing. Great energy and made the class fun.

Source: Google

★ 1

If you want to wait 40 minutes to use a machine this is the perfect gym they only have three squat racks

Source: Google

★ 1

Terrible customer service

Source: Google

★ 5

Source: Google

★ 5

First time here. The staff was friendly and the facility was clean.

Source: Google

★ 5

Definitely the best location!! Sign up was easy and fast! Also always super clean would highly recommend!

Source: Google

★ 5

Jamie is an AMAZING instructor!

Source: Google

★ 4

Love this location way better than most Vasas, I could go to the one 5 mins by my house but that location is terrible so I'm happy to drive the extra 20 mins to this location for a good workout their equipment is better here and way less crowded. Reason why they don't get a full 5 stars is because some of the staff isn't that friendly but most of the vasas have unfriendly staff maybe once in a while they will say hi or say bye when I leave

Source: Google

★ 5

I always have a great experience here, the staff are really nice

Source: Google

★ 5

Has every amenity you could ask for-well run and staff very helpful

Source: Google

★ 5

Awesome gym, has everything you need and more. Friendly Staff that is always helpful. Couldn’t recommend this gym enough

Source: Google

★ 1

They have no respect for your privacy.. was tanning and they just opened the locked door. You can clearly see someone was in the tanning room they claimed to knock in a world of headphones. Then gocked at my body... the staff tried Gaslighting me at first saying we called my name then said the computer showed nobody in the bed...but magically it worked for 9 minutes... and apology isn't enough here.

Source: Google

★ 5

Loved the studio red workout with Kim! She was so helpful!

Source: Google

★ 5

Maintenance is always friendly & willing to fix things. The staff, AMAZING!
The MEL is superb, he’s always on top of everything.
This vasa at Riverton is the only vasa that makes me feel welcomed ok the Utah valley

Source: Google

★ 5

Vasa is a great gym with great service!

Source: Google

★ 5

Great gym and environment!

Source: Google

★ 1

I have been a member with Vasa for a number of years. Whenever I need help from the front desk they always refer me to corporate to solve or rectify the issue. It is so frustrating at times when I don’t hear back from corporate and I need to call multiple times or email multiple times. I feel like the customer service car is very lacking.

New complaint:
2/20/24
I will go to the Riverton location in the morning to run on the treadmills. The ones that I prefer 3 out of 10 have been broken for a number of months with one in particular for close to 5 months if not longer. There is also one that the speed is off by a large amount so in reality 4 out of 10 are broken. They have another 14 with 5 of those broken as of this morning. That is over 20% of their treadmills broken. I have complained to a number of people and they give me the same excuse of “we are waiting on parts”. I’m good with that but it can’t all be waiting on the parts on 20% of their treadmills. When I go to the South Jordan and West Jordan locations all their treadmills seem to be working. If I could give Zero stars I would. Riverton Vasa you can do better!!

Source: Google

★ 1

Vasa - the time has come tonight fix your equipment. Today I couldn’t even get a treadmill because 1/3 of all the treadmills had this glorious sign on them. Then I was on a treadmill today that just shut off when I hit 3 miles… your cardio equipment is honestly pathetic.

Source: Google

★ 1

VASA Fitness is an absolute disgrace. Their service is horrible, their gyms are always overcrowded, and the management is completely incompetent. I have been trying to cancel my membership for **three months**, and instead of helping me, they have charged me double monthly fees, late fees, and who knows what else. Between my daughter and me, they have stolen nearly $500—and guess what? The membership is still not canceled.

There is no customer service, no phone number to call, no email that responds—just an endless nightmare. Dealing with this company is pure hell. If anyone is planning to take legal action against them, count me in. Stay far away from VASA Fitness unless you want to get scammed.

Source: Google

★ 5

Source: Google

★ 4

Morning staff does a good job

Source: Google

★ 1

Source: Google

★ 1

On days I lift Vasa is good. My preferred pre-work location isn't the biggest or the newest but I am generally able to get done what I want to get done. One the 3 or 4 days a week I want to spin Vasa is tolerable at best. For some reason they've locked all the spin rooms leaving just a few beat up spin bikes out with the treadmills. If you are doing a warmup spin that's OK, but if you want to do a long session on the bike it is a really sub par experience. In the Riverton location there is exactly one bike in treadmill row that is working, this morning it was in use when I got there at 6:00 meaning I didn't get to get my hour spin in. It was wicked disappointing to look forlornly through the locked door at bikes I SHOULD be able to ride on a day where I didn't get to ride at all. If I were able to spin like I want I would raise my rating to 3 or 4 stars, but because I am still sad I didn't get to use my membership this morning its a 1.

Source: Google

★ 5

Excelente ambiente
Las maquinas variedad
Todo limpio
Muy amable el personal

Source: Google

★ 5

Great gym. Not as big as some of the other locations but plenty to do

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 2

Two stars cause everything is always broken, there has only been two stair climbers working for the last handful of months and there's usually about five broken treadmills at any given time, and the ones that are not broken Are usually malfunctioning in some way. The fans on the treadmill don't work on any of them except for maybe two. A few of them don't incline. Someone came and removed all of the screens off of the broken stair masters Like two months ago and still has not replaced them. It's a miracle to be able to walk in and use a working stairmaster.

Source: Google

★ 5

Welcome to VASA Gym, Utah’s finest stage for the latest hit show: The Self-Proclaimed Influencer Chronicles. The starter pack? Tripod, cell phone, cheap plastic sandals, and a hairstyle that looks like it got caught in a blender. Bonus points if you can find someone who looks worse than their parents but still has the audacity to record themselves making fun of others.

Thanks, VASA, for the revolutionary policy—no wiping down machines, no racking weights—just leave it all behind, because apparently, being an influencer exempts you from gym etiquette. Oh, and if you're not feeling too well, don’t worry! No need to worry about germs either; just let the influencers bless your immune system while they take selfies in the mirror.

Honestly, I should probably bring some vodka and coffee next time, find a front-row seat, and watch the ‘motivational’ podcast they’re putting on. After all, why lift weights when you can lift hypocrisy? Sundays they preach the good word, but come Monday, it’s all about gym fame and ridicule. If you want a gym experience like no other, where lifting your ego matters more than lifting actual weights, VASA Gym is the place to be!

Source: Google

★ 1

Everything is worn down and a 1/2 of the machines are broken and more machine break everyday they never repair the equipment and don’t have anything new and are missing several important machines.

The sauna and steam room are constantly broken down. And the locker room smell nasty.

It’s super small which makes it super crappy for when a couple people decide to workout the same muscle group as you.

Account services are Absolute joke and rude.

The location is great if you live nearby that’s all they really have going for it

Super cool ppl though but besides people and location they don’t have much good going on here

Source: Google

★ 4

Very pleasant staff members at gym. They try to be helpful if you have a question or concern. Please, please don’t do away with your water rollator massage beds. They are so much more comfortable and easy to manage than the ones in South Jordan. SoJo beds feel like you are being punched with rocks! I’ve spoken to a numbet of people who agree with me. Could you please add one more bed since they are so popular. Also, a fan might help the room from getting too hot, especially since the room also has tanning rooms. Thanks!

Source: Google

★ 4

The Steam and The Sauna are still down, as in not working. Just a disappointing update is all. Vasa is good but a steam is part of the workout, y'all.

Source: Google

★ 5

There are good people at this gym. Morning crowd > afternoon crowd.

Source: Google

★ 1

Do not go to vasa fitness they are terrible people and do not care about you at all they make you pay a debt that is not fairly owed and scam you on your account charging you unexpectedly and being very unprofessional about it they claim it’s easy to handle but it sucks would never recommend going to vasa fitness at all

Source: Google

★ 5

Source: Google

★ 5

Very lovely customer service experience and training programs. Equipment is taken care of and clean. Classes are very helpful to push us harder.

Source: Google

★ 1

Everything about Vasa sucks. Their gym, their app, their equipment, etc. I recently moved and unfortunately the gym I was going to doesn’t have a location near me so I had to sign up to Vasa. I’m highly considering making the extra 10 minute drive at 5:00am to go to the other gym just so I don’t have to go to Vasa.

Source: Google

★ 5

Stacy, the manager here and Braxton is one of the workers. Stacy really listened and got some things done and I’ve never seen Braxton. He’s an employee that’s worked harder.

Source: Google

★ 5

I hit a new pr today at this gym 365 on deadlift

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

This gym is so fun and the staff is amazing. Me and the trainer William had fun playing basketball.

Source: Google

★ 5

Source: Google

★ 3

Yet another stair climber is down for repairs. The other has had a sign on it since mid summer. This is more than an inconvenience. Why not update machines at this point and have more stair climbers? We all know the newer locations have them. Now this location has 3 of 5 that are operational. Also, no hot water for the showers. I guess I'll have to make the trek to Herriman or switch to EOS if this location cannot use our maintenance funds for their intended use.

Source: Google

★ 2

Staff is fine, very friendly, with what they're working with. You claim to listen to members. I know at least 40 of us that are gone once the racquetball courts go. Lifting is a chore. There are maybe half the plates needed for a gym that size. If 3 strong lifters are doing legs, it's game over.

Source: Google

★ 5

Source: Google

★ 1

This is by far the dirtiest Vasa around. I would recommend driving over to Herriman or Draper. The smell of the whole facility reminds you of mold and mildew in a dirty gas station bathroom.
Next time you are there, note the smell, you'll see what I'm talking about.

Source: Google

★ 3

Its close by and convenient. I simply wish that they would fix their machines in a timely manner and not take up to 3 months to do it. It could also be a bit cleaner

Source: Google

★ 1

So frustrated! I’ve been coming here for 4-5 years and I go to lots of different locations. They give $5 revive credit each month and it expires at the end of the month. Well awhile ago it didn’t expire and I had $70 in my account and was waiting for a cute sweatshirt to be available. I checked weekly. I kept asking at different locations if my credit showed up on my account and Lehi, Saratoga and Riverton all said it did. And one of the workers said it wouldn’t expire. Well it did expire in July and now they will only honor $20, when I had $70. I received no email or app notification saying it was going to expire. If I would have I would have gotten something else. And the employee I talked to at the front desk said it wouldn’t. So annoyed. I still love going to this gym and love the instructors, but so annoyed with management and corporate or whoever is making the decision. I spoke to Stacy the manager at Riverton and emailed her district manager and all they will do is $20. Super disappointed! Picture of hoodie I was trying to get. Which should have been free with my credits, but wasn’t.

Source: Google

★ 4

Source: Google

★ 1

I would give them negative stars if I could. DO NOT sign up for vasa. They say it’s only $10 a month then they charge random $50 “cleaning fees” or $40 fees with literally no explanation. I tried to cancel my membership and they “couldn’t find my account” which I KNOW is a lie because they’re finding my card info no problem. I even called and asked for them to help me and they said they couldn’t find it. I ended up having to cancel my card and get a whole new one which is a huge hassle. Do not use vasa. you won’t end up saving any money.

Source: Google

★ 5

I've been going to the Riverton VASA 4-6 times a week for almost 3 months now. Staff has always been friendly. Definitely notice a big difference in my physical fitness compared to the 10 years of not going to a gym. I plan on continuing to go for the foreseeable future. Edit - 6 months of continued work. It's been great and I still enjoy my time here. Only seen one person recording their workout, so that's been better than I thought it was going to be.

Source: Google

★ 1

The people that go to this gym are great and I enjoyed them but as far as membership help and corporate this was awful. I have had multiple bad experiences with vasa memberships. My card had declined when my membership payment was due and Vasa never notified me until 3 payments were due so when I went to cancel my membership there was even a 4th payment. The build up was ridiculous and has ruined this gym for me. So if your card declines make sure you know or it’ll hit you hard later.

Source: Google

★ 4

Good gyms, but some are really crowded depending on the city. Fairly clean and decent equipment spacing in the newer opened ones. Priced really well, considering I can use them in any state free of charge.

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 4

I like Riverton gym for the amazing Clubfit classes taught by sweetest beautiful Clubfit instructor friends @janell , @dayana 🤗🤗they’re both super amazing also I like the district manager @bre because she gave me accommodation to use my sensory toy like my plush toy sloth since I was late diagnosed. With autism spectrum level 1 in May .🤗 But I only use my sensory toy for some certain amazing fun Zumba classes because helps me to be comfort . I don’t use my sensory toy for any other fitness classes & i don’t need it & im comfortable with other classes plus I told about my special different abilities . But soon I will let go slowly of my plush toy on the amazing at certain Zumba classes that im coping with it.i still love that certain Zumba classes so much with those amazing sweetest Zumba instructors .

Source: Google

★ 5

Source: Google

★ 5

Nice environment,clean and organized.

Source: Google

★ 5

Good place. Clean, helpful staff, brand variety of machines & other facilities. (Wish they'd put the upper bench back in their sauna though. Just sayin'...)

Source: Google

★ 5

Source: Google

★ 5

Dr. Gilbert was very thorough and very good about explaining the Results of the CAT scan. He has a great bedside manner.

Source: Google

★ 1

Pretty low quality gym. Cardio machines are outdated and faulty. Switched between various treadmills and bikes and every single one of them was broken. Do not recommend this gym.

Source: Google

★ 5

I love this place. I really enjoy working out at this location and it’s what I look forward to most days. Coming to vasa is what I think about Friday nights as I go to sleep knowing I get to start Saturdays off with a solid pump.

Keep up the good work vasa.

Source: Google

★ 5

Peyton was so friendly and helpful.

Source: Google

★ 5

Nice atmosphere

Source: Google

★ 5

Love the aqua aerobics

Source: Google

★ 5

Went and took a tour to look at passes. Chris was awesome and gave me all the info I needed and let me try a few things. Kam the manager was great and helped explain all the passes.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 1

Need to cancel membership at lifetime? No problem just let the staff know

Need to cancel membership at vasa? Get referred to third parties to wring every dollar out of you. Over paid for months and months? Too bad can’t backdate cancellation give us $30 more dollars. Well you’ve lost who knows how much money I would’ve spent in future years when I would’ve come back

Source: Google

★ 5

Considerate staff and has the amenities hat I need. 😀

Source: Google

★ 4

love this gym, however I do think its due for some renovations and upgrades compared to the Herriman location or one of Vasa's competitors new location. most of the equipment seems old and warn down, for example the rope equipment is frayed and gross. staff do seem friendly although I did have an odd interaction with one staff member, there was some equipment left about, and the staff member seemed frustrated when cleaning, assuming I left the mess because I was closest. another thing I noticed, the staff would make an announcement saying they were closing soon, then after they would flicker the lights then would proceed to walk around letting everyone know they were closing soon. I understand staff may want to get home after a long day. however 3 announcements just seems a bit much. after that experience I started going earlier so I'm unaware if staff continues these announcements. aside from that my overall experience has been positive at this gym. The gym is large and there is plenty of equipment to work with. The environment is what you would expect, just a bunch of people with the same personal fitness goals. the music isn't boring, and most guest use the cleaning supplies provided. Prices are good, although there were some fees I wasn't aware of. I've made a lot of progress and memories at this gym according to the app I have over 87 check-ins. I would recommend this gym if you live close to this location and want enough equipment to meet most needs.

Source: Google

★ 5

Source: Google

★ 1

(1/5) Horrible customer service and they try to charge you more for stuff you didn’t use.

Source: Google

★ 1

Beware of their "Return Fee". If you have a card declined, they will charge you a $25 fee. This is reminiscent of the bounced check days, but that's completely inappropriate for a credit card transaction. They will remove the fee if you "prove" that the card was replaced because of fraud, but that is an unnecessary waste of time, I'm already spending too much time cleaning up from the fraud event. Please also beware of the $25 cancelation fee if your membership is less than 6 months old. It's unfortunate that they have policies that are akin to a nasty used car dealership, when the relationship could be refreshing and positive instead.

Source: Google

★ 5

Source: Google

★ 5

stacy is great and i love her studio red clsss! shes got a great, high energy, and always knows how to encourage people to do their best in her classes. she's been super helpful in my fitness journey, and has taught me everything i know. she's helped my form and keep me motivated to continue on my training. thank you stacy!

Source: Google

★ 3

Great location and people. I have had my best vasa experience here compared to other locations. Although the building is massive with every amenity vasa offers it still is always packed unless you go an hour before closing. Also vasa itself has numerous and large hidden fees and costs; I can’t count it against this location.

Source: Google

★ 5

I really enjoy this location. It’s got everything I need and want. Only downside is it’s always busy.

Source: Google

★ 1

I wish I didn't have to give ANY STARS. This location and it's staff is beyond ridiculous. It's filthy, and there is drug paraphernalia, just left in the locker rooms, including exposed, used needles. Another patron had to glove up and dispose of it, because the staff refused to do. I'm sorry, but having your customers take care of possibly dangerous items?? HOW IS THAT A GOOD BUSINESS PRACTICE????? Vasa has just become a joke.

Source: Google

★ 3

This location does a poor job of maintaining the equipment and facilities. The most common site is the broken equipment sign. Some equipment stays broken for weeks/months, even if it’s only one of two high use equipment (chest/deltoid fly). There are always many things broken, including the motion activated front door! It’s a bad sign when the front door doesn’t even work (it’s been weeks!).

They also don’t invest in expanding the equipment that is in highest demand. For example, I am rarely able to get the dumbbells I need. Many have requested more be added but it never happens. At the same time there are other areas that go relatively unused, eg basketball and racquet ball. So if you’re into that, it’s a great place.

This location has very high traffic in the mornings when I go (can’t speak for any other times). It’s so busy that it’s hard to get your workout done. If there is another gym closer to your location, use that one instead. As soon as I have another option I will be switching unless things change.

My recommendations to management: Keep up with equipment and facility maintenance, listen to your members, reconsider areas that are not being used much and repurpose them into higher demand uses like a much larger dumbbell area.

1/7/2024 Update
The broken equipment sign I posted is still there and there are many more since then. They did fix the one chest/deltoid fly machine—way to go. The door still won’t open. Several TVs have been broken for weeks now. Still no meaningful changes despite the company response to my message.

3/28/2024 update
Lately they have been doing a pretty good job fixing the equipment in a timely fashion. Since I left my last review I’ve noticed a Vasa employee walking around looking at the equipment more regularly. He’s not inspecting it but probably just looking for obvious issues.

The front door still won’t open consistently. Some days it opens, some not. Seems to happen most often early in the morning.

The place is still over crowded which means sometimes I have to forgo a workout because the equipment is constantly being used and I don’t always have time to hover until the person is done.

A small, but easily remedied issue is the weight tags on some of the equipment are gone. Makes it hard to know exactly what weigh you’re using when multiples are missing in a row and it crosses over the point where the size of the plate changes.

I’m not changing my overall rating because this place is just average for a gym plus there are many signs of age, sloppy workmanship on repairs, there is always a broken TV and they seem unwilling to try and expand the dumbbell area which is always busy which always adds wait time for the dumbbells I want.

Source: Google

★ 5

I really enjoy this gym and the friendly staff. Thank you

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Front desk staff was friendly and helpful. Waited less than five minutes to see doctor Gilbert, who was knowledgeable, kind and welcomed questions. Office was clean and welcoming.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

I like vasa because it has different accommodations such as pool and basketball court and cinema cardio room but I do think the riverton location needs bigger set up for how many people I see there every time; very crowded and no grass room for stretching because it’s always taken up by mass amounts of people. I also dislike that the yoga balls were not pumped up at all, that’s mostly my reason for not all 5 star. Friendly staff and clean gym though.

Source: Google

★ 5

I was very impressed with the knowledge of our sales person at Riverton Music and with the information on all of the different pianos. I didn’t feel high pressure and I feel I was able to pick out the one I really wanted this time.

Source: Google

★ 5

Vasa Riverton has so much to offer! I enjoy the yoga classes 3 times a week and light therapy helps to feel happy, the staff is always friendly and helpful. The monthly cost is amazingly affordable!

Source: Google

★ 1

Been almost a week no hot showers, this is negligence

Source: Google

★ 4

I love Riverton Vasa! I’ve been an active member for roughly 3 years now & I’ve always been treated with kindness and respect here. Sometimes it may be frustrating when there are machines unavailable, but I would say this gym still provides most of the basic needs to get in a great workout. It has a good balance of cardio machines, cable & normal machines, and free weights. I also love attending the classes here!

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 1

Source: Google

★ 1

I went there to see if I can either upgrade to all Vasa Membership or at least move here. But they won’t let me try. They were so much on technicalities that they forgot it is human relationships that matters. The guy was technically you can’t do that, technically we can’t do this. And so many other technicalities he mentioned that I lost my interest here. Plus he was now happy to me around the gym. He was like you have to pay. And I was… even to see the gym around? Then the other came and he was can you show him around . To be honest very disappointed and I am not coming to this gym for sure.

Source: Google

★ 1

no offense and nothing personal, but this Vasa location needs an MAJOR update and some seriously cleaning.

Source: Google

★ 4

Ethan was so awesome and helped me so much!! He made sure I could do it not only on my own but with help if needed!!

Source: Google

★ 5

Source: Google

★ 5

Great gym. It's worth the drive to avoid the crowed Saratoga gym!

Source: Google

★ 3

The staff members are great and there is a good selection of equipment. The hours of operation are also great. I took off stars for two reasons. First, some of the equipment needs better maintenance. I’m specifically referring to the adjustable flat/incline benches in the dumbbell area. They are in high demand (more are needed, in all honesty—I’ve have to wait long time to use them each time I go), but I was shocked by how wobbly they are. This is very dangerous when you are trying to do heavy dumbbell bench presses, since an unpredictable wobble at the wrong time could cause an injury. The bolts that secure the benches to the frames need to be tightened on a regular basis. Shoot, just tape an Allen wrench of the correct size to the bottom of the bench and I’ll do it myself. Second, the restroom in the men’s locker room has some cleanliness issues. There’s a strong odor and I find myself maneuvering to find a spot to place my feet each time I use the urinals just to avoid stepping in a puddle of… well, you get the idea. Again, I have no complaints about the staff, the clientele, or the selection of the equipment. The loose bolts on the dumbbell benches and the condition of the restrooms are the issues that incline me not to give a five-star review.

Source: Google

★ 5

I've gone here for the last 5 years. The energy from the staff is amazing. I've found that at every vasa but especially this location. The bathrooms are a big thing for me and they are always maintained. The gym floor is always kept clean, mirrors, weights and equipment is well taken care of not only by the staff but by the members

Source: Google

★ 4

Great gym with a great mentality!

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 3

Need more free weights

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Easy to sign up for the plant I wanted. Had a couple of questions and called customer service. I was helped quickly.

Source: Google

★ 4

Gym is clean. Some machines have been broken for weeks.

Source: Google

★ 2

Riverton is ridiculously overcrowded. At 3p it should not have been as busy as it was on a weekday. I can only imagine the prime times.

Source: Google

★ 5

Great place to workout. Lots of equipment and the staff and trainers are great. I highly recommend Joseph Sukhan! He is a great coach and lives what he teaches. He’s very supportive and encouraging.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 1

Gym has gone down hill. Very old equipment and if something breaks it stays broken. Slim pickings on actual working equipment. Riverton location is in dire need of a remodel.

Source: Google

★ 1

I went to get my husband and I memberships and I paid for a year for both of us, She did know that we had memberships before and when she went to look me up to print out a barcode, she couldnt find me. It kept going to the old membership. It took 3 hours and i still wasnt able to get it worked out. They stole more than $300 Dollars from me and I want it back! I kept going to get it back and they tell me they will call but they never do!

Source: Google

★ 5

Source: Google

★ 3

friendly staff, the gym itself could use some upgrades

Source: Google

★ 2

I really like this unit and the staff are super attentive but the renovation of the dry sauna looks horrible, it reduced the space for people to sit, I suggest putting some chairs inside :)
At this moment, 9 o'clock at night, there are 12 people here and 4 are standing

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 2

Broken equipment, dirty locker rooms, and overall a mediocre experience. These guys should be able to do better.

Source: Google

★ 1

This gym has a serious problem with its memberships. It’s quick and easy to sign up but they make it impossible to cancel. The employees do not have access to cancel your membership, which I found out after they told me I was cancelled and then a month later I was billed again. Now they want me to pay ANOTHER month to cancel my membership after they lied to my face. Their support team has ignored my emails on more than one occasion when I bring this up. Save your money and go to a gym that doesn’t steal from you and act like you are the problem.

EDIT: Thank you for the quick response. I did reach out to your support team today and unfortunately their response was for me to pay another month to cancel my membership. I just want my membership cancelled, and the 2 months of dues I’ve paid since I was lied to about it should be sufficient.

Source: Google

★ 2

The owner has some kind of weird problem with clocks. He won't allow them in the swimming steam area. I was told that he plans on taking them all down. This guy's crazier than Howard Hughes.

Source: Google

★ 4

I like the selection of the machines and the atmosphere is pretty great! Only complaints are that the smell when you first walk in is pretty intense and half the treadmills seem to be broken, but overall the trainers and employees are awesome also.

Source: Google

★ 3

Sub-par gym. Not many free weights, very few benches, few squat racks, so the free weight section feels cramped. Cardio section all works great, and plenty of machines. If you like free weights, probably go somewhere else.

Source: Google

★ 1

Terrible sales approach, kept trying to force things on me I didn’t want

Source: Google

★ 1

Theifs, theifs, theifs. You have to pay a processing fee to cancel your membership and they continue to take your money month after month. I have tried to get a refund but they will never let you talk directly to a person. I had to cancel my credit card to stop the theivery.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 1

Misleading offers...
Do not be fooled by the advertising they have where they say that the subscription is free. When you sign up they make you sign a contract with 10 thousand clauses that is impossible to read in 10 minutes, among those clauses they stipulate a charge of 58$ the second month for fees... (which in reality is the subscription fee and other things) then they tell you that if you cancel your membership before 6 months you must pay 25$. I tried to cancel my membership after the 6th month there and was told to call or email customer service (lousy service by the way).
I don't understand how if they have so many customers the conditions of the gym are so bad, there are several lockers damaged for months, they don't care about keeping the bathrooms clean during peak hours, when a machine is damaged they take a long time to fix it, they have a lot of old equipment.

Source: Google

★ 1

small and doesn’t have the extra workout classes/amenities promised

Source: Google

★ 5

Update: Within the week of my initial review, everything got fixed. Much appreciated and the gym experience has been much better.

Source: Google

★ 1

Vasa I swear is a scam company. Me and my wife signed up for a family plan with kids care. Any normal person would think that means either of us could schedule kids care which you can but only the primary account hold can actually use the plan you pay for monthly on a family membership. The company they use for billing is useless and unable to help with any thing. They say they will call you back and not ever call back or they will hang up on you. Another bad thing is they’re gyms are very run down and neglected tons of broken equipment the gym seriously looks like it hasn’t seen a new piece of equipment in 20 years.

Source: Google

★ 5

Source: Google

★ 4

Needs the big fans over the cardio area. Other than that this place is great!

Source: Google

★ 5

Great atmosphere, awesome staff.

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 1

This is definitely a cardio gym. The Squat rack is just sad and embarrassing plus it's missing the hardwood flooring. It's literally 1 rack! I live in Riverton and drive to WJ location, I will be canceling vasa again due to the poor equipment. EOS South Jordan will be opening 2024, it's worth the wait.

Source: Google

★ 3

Vasa dumbbells are so poorly selected that the most used ones i.e. 15 to 55 are always scarce and the 65 ro 115 are always available
They ordered them all the same amount, Not based on usage.

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 1

Vasa's theme as of late is sell too many memberships and not fix any equipment. Out of 5 assault bikes & row machines, 1 was operational. A line for 3 three squat racks, and 2 of the 3 toilets clogged. When is EoS going to open up...

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 1

Staff need to get off their phones. Super unprofessional. The gym always has trash throughout the equipment areas, locker rooms and tanning. I see the same trash in the tanning bed rooms for days. The lockers are always full of trash and need to be wiped out. There is plenty of cleaning that can be done. Staff need to step it up.

Source: Google

★ 1

I would rate this VASA at a 2 star. But lately the service is so poor. The employees **do not** care about your questions or concerns. All they care about is constantly reminding guests that they close in 10 minutes by flashing the lights, announcing over the PA, and coming to each group saying they are about to close. I get it, I work in a entertainment park and sometimes want to just leave and go home, but I’m not ruining the guest experience by constantly reminding guests that we are about to close.

Equipment has definitely seen better days. Ya’know, the money people fork over for these memberships, you’d think they’d have better equipment.

Overall, I used to really like this gym. But the poor customer service and careless employees really hinder the experience.

Source: Google

★ 5

I went in for a new membership, and it was quick and easy! Love the facility too, it was spacious and clean with plenty of equipment.

Source: Google

★ 2

Riverton Vasa is conveniently located but this gym needs some TLC. You’ll find it lacking in equipments, old worn out dumbbells, etc. Overall space management is poor; lots of empty spaces btw equipments where it can be used for more machines like T-bar.

Source: Google

★ 4

I like riverton. Very close to my house. Evenings are crowded.

Source: Google

★ 2

I've been a Vasa member for a couple years, and I love my location in Sandy! I came to the riverton one because it's closer to my work, and I was super disappointed. The staff themselves just seemed very judgy when I had some issues with my account, and the majority of equipment that I used needed to be repaired, or wasn't even usable. Even though it's literally steps from my work, I won't be coming to this location again. Love the company, just don't like this location.

Source: Google

★ 3

The trainers are really awesome but the employees could care less about answering any questions or helping you.
They get very annoyed if you ask them questions

Source: Google