★ 5

Janeen at Pilates Falls Church is always on target! She makes sure our form is correct and is positive positive positive! She has a devoted following! Amazing instructor! Not to be missed!

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★ 5

Robin is everything you could possible ask for in an instructor. Each class is new and exciting and an attainable challenge. Club Pilates is lucky to have her…my only complaint is that the classes are not long enough

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★ 5

Hannah did a great job!

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★ 5

Nicole was friendly, welcoming and very knowledgeable!

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★ 5

Cynthia’s classes are always challenging and creative! I also love her playlists and the way she adds humor to her cueing - always fun classes!

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★ 5

Love Club Pilates in Falls Church. All the instructors are great. I do regular classes with Meredith and Janeen. They are amazing.

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★ 5

Janeen is a fantastic instructor!! Every class is different and special. Both mind and body leave her class is a better place.

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★ 5

Imani is very supportive of all clients in the class and creates such a welcoming atmosphere for people to learn and grow.

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★ 5

Meredith is a fabulous teacher. She knows her science, and always observes every participant to ensure everyone is doing the exercises correctly so they don’t injure themselves and so she can easily see if someone needs assistance. This is so important. Her voice commands are clear and pleasant and her classes ensure that as many muscle groups possible are worked.

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★ 1

Disappointing Experience – Misleading and Sales-Driven
I recently tried the free introductory class at Club Pilates and was initially impressed with the workout itself. However, the overall experience quickly turned into frustration. The staff seemed very driven by sales and focused on getting people to sign up on the spot. I clearly explained that I was just starting out and couldn’t commit yet, and the staff member assured me that was fine.
Despite that, I later woke up to another unexpected charge for a new month of classes—even though I hadn’t finished my original four classes. When I called to address it, the lady told me, “This is what you signed up for,” even though I had specifically stated that I didn’t want an automatic renewal. To make matters worse, I learned that my unused classes had already expired, something that was never mentioned to me during sign-up.
When I asked to cancel the membership I never intended to continue, they told me I’d have to pay an additional $100. Overall, this has been a very disappointing experience. The lack of transparency and communication feels deceptive, and it’s clear that the priority is pushing memberships rather than providing honest customer service.

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★ 5

Wonderful staff and instructors!!
I've been taking classes with Lisa and she is so knowledgeable about Pilates and the human body. Lisa is happy to offer adjustments on proper technique answer questions. I love going to classes at Club Pilates Falls Church!

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★ 5

Just finished three back-to-back classes with Morgan and I can’t recommend enough… incredible energy, precise instruction, and such motivating guidance throughout! Huge shoutout to manager Meredith for running such a welcoming, well-organized studio. Everything is spotless, aesthetically pleasing, and so thoughtfully maintained. Club Pilates has never felt better!

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★ 5

Love Meredith's positivity, pace, and focus on proper mechanics. Always leave her class feeling stronger and more energized!

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★ 5

I had a great class with Meredith she is very watchful for everyone in the class and her routine was great

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★ 5

Crystal gave great direction to make the most of every exercise.

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★ 5

Adrienne is helping me ease into pilates through private lessons. She's patient and encouraging. I really enjoy working with her.

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★ 5

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★ 5

She’s fantastic Instructor - Madeline’s classes are perfectly choreographed. Her pace is quick, her cues spot on & the music is awesome.

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★ 5

Bravo SJ

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★ 5

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★ 5

Madeline ‘s cueing was excellent and clear so all the exercises flowed smoothly from one to the other. Excellent teacher, loved the class!

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★ 5

Great atmosphere- Lisa is a excellent and, fun instructor and very attentive.
Lisa is an awesome instructor. Always brings something new to class so sorry to see her go on Mondays mornings.

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★ 5

Just joined. Place is clean and well equipped. Our instructor was excellent.

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★ 5

Just loved the patient instructor, Hannah, as she took this 70 year old through a half hour workout. Thank you thank you!

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★ 5

Great experience

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★ 5

My first experience using a reformer was really good at Club Pilates Falls Church. Elle’s intro to me as a newbie and her instruction through the class made it easy to follow and have a super experience. Thank you Elle!

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★ 5

Meredith is an outstanding Pilates instructor. Love her classes!

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★ 5

Love the workouts with Cristina!

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★ 5

Meredith is knowledgeable, encouraging & friendly. I enjoy all of her classes!

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★ 5

I attended my first class at the Falls Church location. It was awesome. The instructor, Madeline, made some modifications for me, checked on me during the class. Background music and lighting a plus. Easy access through parking lot. Great experience.

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★ 5

Trudy was welcoming and knowledgeable and Lisa coached a super fun class! Looking forward to the next class!

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★ 5

Robin is the best ❤️

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★ 5

Hannah is an excellent instructor! I feel like she explains each move so well! Love attending her class. Plus she has a great playlist!

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★ 5

Cristina’s Control 1.5 class was phenomenal! A fiery glute and quad burner that hit all the right spots. Her cues were clear, perfectly timed, and super engaging—making the class both effective and fun. This is definitely going to be my go-to way to unwind after work. Thanks, Cristina, for the laughs and an incredible workout!

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★ 5

She is amazing

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★ 5

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★ 5

I loved my experience. The instructor, Sj, was great!! Keep up the good work!!

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★ 5

Hannah was a great instructor! Very professional, eloquent, and explained the science behind each move! Thank you!

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★ 5

Christina was great 👍

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★ 5

Fantastic experience. Loved her !! I am in from CT for a drop in
Nancy Maloney

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★ 5

Lisa is excellent instructor. Her classes are challenging and varied. She is positive and friendly.

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★ 4

Very nice studio and wonderful intro. definitely interested in more.

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★ 5

Lisa is a fantastic teacher.

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★ 5

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★ 5

Enjoyed the class and definitely the instructor - she demonstrated how to use the reformer and what each exercise targeted.

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★ 5

A big shout out to Marley and Meredith!
Marley is my fav instructor. She has lots of different combinations to exercise the muscles that you’ve never realize they were there on your body. Meredith always greets everyone with a sweet and beautiful smile. They both have very clear instructions to lead all level from beginners to advanced. The scent at this location is also very pleasant. Highly recommend!

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★ 5

Great trainers, friendly staff, well equipped and well maintained facility. I try to go in everyday!

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★ 5

Loved the studio - Hannah was great!

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★ 5

I just had the best class with Kirsten! She was clear in her directions and had a really strong class - time flew!

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★ 5

Two year update: still loving Club Pilates Falls Church! They have some of the best instructors (special shoutouts to Lisa, Jenn, Morgan, Karen, and Dana) but I particularly want to shout out the manager, Meredith. Not only is she incredibly kind and welcoming, she works hard to build community at the studio by hosting fun themed classes and partnering with other local businesses to have them come into the studio. She also really listens to feedback and works to incorporate it into the studio. If you are looking for a Pilates home, I cannot recommend Club Pilates Falls Church enough!

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I absolutely love Club Pilates Falls Church! I have taken classes with multiple instructors (Michelle, Susan, Crystal, and Janeen are favorites) and I love that they all provide options to make exercises easier or harder depending on how your body feels that day. Additionally, there are multiple types of classes that allow variety in your exercise program. I’ve been going twice a week since they opened and the difference in my mood, strength, and physique is very noticeable.

Additionally, the front desk staff has been extremely kind, helpful, and efficient, especially Giselle. She has answered multiple questions over the phone for me, and always greets you with a smile. The studio rules are strict (i.e. on being late) but they explain that this is for safety purposes so it is understandable. The facility itself is clean, with new reformers, nice bathrooms, a small lobby area, and a bottle filling station.

The only downside is that scheduling to get into classes can be difficult, but booking right at the start of your window helps, and the waitlist is actually very mobile. I’ve been 8th in line for a class and gotten into it before, so it’s definitely worth it to put your name down if it’s a time slot/class you want.

Overall, I am very pleased with my time at the studio and will continue to come back!

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★ 5

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★ 5

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★ 5

One of the most caring and kind places/staff in Falls Church. They made sure that I was not only welcomed back after a recent medical hiatus but that the instructor helped me with modifying certain movements. I could not recommend this place enough!

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★ 5

I’ve been doing Pilates for over a decade. I love the Club Pilates studios. The structure of the program is wonderful from booking a session online on their app to how the sessions are run. The variety of different pilate sessions and levels of difficulty provides one with lots of choices. The instructors are top notch.

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★ 5

Great Balance and Stretch class with Morgan. I look forward to this every week!

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★ 5

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★ 5

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★ 5

Loved Janeen’s Center & Balance class! She is an amazing instructor!

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★ 5

Have been coming to this studio for almost two years now and love it!

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★ 5

Best thing I've ever tried! Totally addicting

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★ 5

I love Club Pilates! The instructors are friendly and professional, and the classes have really improved my strength and flexibility. The studio has a great vibe—highly recommend!

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★ 4

Lisa D. is an awesome Pilates instructor. Too many squats & jumping

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★ 5

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★ 5

Jenn has a way of making a 6:30 am class fun and a great way to start your day. Her classes are challenging and enjoyable. She is super knowledgeable and funny. It is like a second sunrise.

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★ 5

Janeen was a great and confident instructor. I could tell she was watching out for everyone and she was fantastic about checking in on people and encouraging them with her journey to healing. I don't normally like exercise classes too much but I really enjoyed this. It felt good!

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★ 5

Jenn is my favorite Pilates instructor. She is very thorough when she explains things and why we do them. She has tempo that matches the moves which helps. I love her classes and her energy

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★ 5

Love Meredith’s classes. She is always upbeat and makes you feel comfortable. Understanding but also works you hard.

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★ 5

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★ 5

Ariana was amazing! Highly recommend

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★ 5

Love Janeen - fantastic teacher, great human!

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★ 5

Attended the Open House today and the facility looks amazing! I'm very excited to try Pilates for the first time and the folks here are super sweet and the environment chill and clean. Really looking forward to it and will report back later after attending a few classes!

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★ 5

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★ 5

Had a great experience at Club Pilates for Galentine’s Day! Morgan was an excellent instructor, I had a ton of fun!

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★ 5

Great class. Challenging and enjoyable ! Thanks Sonia!!!

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★ 5

Meredith is an amazing Pilates instructor who is very knowledgeable, very kind and helpful. Her classes are always very engaging and energizing. Most importantly her positive energy and dedication to her clients makes club Pilates Falls Church a special place for all.

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★ 5

Loved 1.5 class with Imani! She is a true inspiration

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★ 5

⭐️ Pilates? More Like an Addiction! (But Please Don’t Steal My Spot 🤫)

I originally joined Club Pilates Falls Church with the plan to treat it like my warm-up and a way to check off my physical therapy homework. I thought, “Cool, I’ll stretch a little, work on mobility, and move on.” But then—BAM!—I got completely addicted. Why? Because it made my full-time sport of Olympic weightlifting and CrossFit so much better! My lifts are smoother, my core is stronger, and my body actually feels good even after heavy training.

A huge reason for this transformation? Coach Jenn, Marley, and Lisa. Their knowledge, attention to detail, and ability to explain things in a way that actually clicks is next level. They don’t just guide the movements—they make sure every single rep is done correctly so you’re getting the full benefit. It’s like having personal coaches, but in a group class setting. Reformer, mat, TRX—whatever they’re coaching, I’m in.

And let’s not forget Meredith, the real MVP. Other locations might try to poach talent, but this studio is elite—largely because Meredith creates an environment where everyone feels welcome, supported, and a little obsessed with coming back for more. This was obvious from day one because once I had my friends come from other studios they said that no one ever talks to me in yet this one feels significantly different and it’s clearly because of the management starts from the top and it shows.

Bonus perk that no one talks about enough? There’s always parking! If you’ve ever tried to park at another studio and nearly missed class because you were circling like a vulture, you know how rare and beautiful this is.

Long story short: This place is Pilates heaven, but please, don’t tell anyone—my favorite classes are already booking up, and I still need my spot!

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★ 5

She’s energetic and motivational! Absolutely Wonderful!

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★ 5

I’ve been attending Club Pilates in Falls Church for a few months. It takes awhile to get sorted in which classes and instructors work best for you, but it’s worth it. Morgan and Janeen are my go-to’s — both are hooked into how to engage your mind and body to make Pilates productive (otherwise it’s easy to just push the platform back and forth for 50 mins and think you’re doing something). They are unfailingly encouraging and set you up to feel like you’re ready to meet the day!

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★ 5

Took my first Pilates class today and loved it! Lisa made sure my form was correct and I had modifications when needed. She is my favorite instructor! Although she is my daughter, so I’m a bit biased. I really liked the studio and everyone there was so nice and helpful!

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★ 5

Love this studio and instructors. They help you achieve success wherever your body is. No judgment. Pilates was very challenging at first! But now I feel stronger, have fewer aches and pains, and my balance has improved. Pilates is for EVERY BODY. Don’t hesitate to start your journey with Club Pilates in Falls Church.

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★ 5

Cynthia is a fabulous teacher! I take every class of hers that I can fit into my schedule.

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★ 5

Ariana is an excellent instructor! She is always pushing her students to advance and brings the right amount of humor to class :)

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★ 5

I've been attending Club Pilates Falls Church for nearly 1.5 years, and it's been a life-changing experience. Before I started, I was overweight, inactive, and dealing with various health issues. Now, after more than 250 classes, I've lost nearly 40 pounds, become more active, and feel significantly stronger and healthier.

The instructors and fellow members have created a supportive and motivating community that makes all the difference. Unlike other workouts that require me to psych myself up, I genuinely look forward to every Pilates class—even the early morning ones!

While I enjoy all the instructors, Robin, Cynthia, and Janeen consistently challenge me in the best way possible. Yes, you need to be organized to get into your desired classes, but once you get the hang of it, it's easy to manage. Even if you're on the waitlist, you often still make it into the class.

If you're looking to improve your health and build strength, I highly recommend joining Club Pilates!

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★ 5

Lots of positivity throughout the studio. I was never much into New Age Mind-Body-Spirit activities - until I gave this place a shot. Simply put, I'm a believer. Take the plunge!

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★ 5

I had the pleasure of taking my first Pilates class today at Club Pilates in Falls Church, VA, and I couldn't be more thrilled with the experience! I attended an intermediate class led by the amazing instructor, Jenn, and she truly made my introduction to Pilates a memorable one.

From the moment I walked in, the atmosphere was warm and welcoming. Jenn’s enthusiasm and passion for Pilates were evident right from the start. She took the time to explain the fundamentals while also challenging us with more intermediate moves, ensuring that I felt both supported and empowered throughout the session.

Jenn's clear instructions and personalized guidance helped me grasp the techniques and movements, even as a beginner. She was attentive to everyone's needs in the class, offering modifications and encouragement that made me feel confident in my abilities.

The studio itself is clean, bright, and well-equipped, creating a perfect environment for a focused workout. I highly recommend Club Pilates and, especially, taking a class with Jenn. If you're looking for a fantastic introduction to Pilates or want to deepen your practice, this is the place to be!

Thank you, Jenn, and Club Pilates for a fantastic experience—I can’t wait to come back for more!

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★ 5

It was my first Pilates class and Jenn S. was amazing! The studio was very well organized and had a great vibe. Something smelled super good but I didn’t ask what it was. The instruction was clear and motivating, and I didn’t feel silly being new and awkward. She was motivating and I felt right at home and some severely challenging positions! I’ll def be back to a class with Jenn again!

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★ 5

Took my first Pilates class this week. The instructor, Lisa, was excellent! She was so helpful in how she described the moves using terms of exercises I already know (such as lunges or curls) as well as giving good imagery for new movements such as “swim like a frog”. Looking forward to my next class!

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★ 5

Lisa is an amazing instructor who leads a killer workout. Be sure to check out one of her classes

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★ 1

Not good teachers . Not understanding of people's health issues. I had to keep paying they said they have thirty day notice even when i was dealing with chronic health issues and told them. They showed no sympathy or care and let my credits expire . And they kept charging my account.
It was so hard to cancel subscription with them and the front desk is so rude.
Also instructors have zero understanding of people who just started.

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★ 5

This was such a fun way to end the week! Got a great workout in and the instructors, Lisa and Jenn, explained all the moves to our group making it easy for us to follow along!

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★ 5

Instructor Lisa was phenomenal. It was my first Pilates class, she gave great instruction and made sure it was challenging. 10/10 would recommend

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★ 5

Lisa taught a great class! Felt great after all the unilateral work!

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★ 5

This Pilates class from Lisa was great! It did a great job working my legs and glutes!

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★ 5

I love any class lead by Karen. She’s welcoming, approachable and leaves you feeling so strong after her class.

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★ 5

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★ 5

Lisbeth is so professional. She explains every movement and constantly is walking around making corrections.
She is very concerned that all her students are doing the movements correctly so that they do not injure themselves. Upbeat class - Lisbeth is very motivational!

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★ 5

Awesome teacher!! Thanks for the great (early) start my day!😀

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★ 5

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★ 5

So friendly and helpful! Great instruction from Lisa

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★ 2

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★ 5

Meredith was great!

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★ 5

Meredith is great and gives perfect cues

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★ 5

Karen is great! I took the 1.5 CardioSculpt class today for the first time and was able to keep up! She paces the class well and provides clear instructions for each successive drill. She fully engages you for the full 50 minutes. Loved the class!

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★ 1

Very bad experience with management. Not recommended.

I have been a client here for over a year and have not had any major issues with the place besides the limited class availability. They don't have that many instructors so you would have to book 2-3 weeks in advance to get the class you wanted. The instructors here are great, especially Mrs. Susan, who always goes above and beyond in every class. I enjoyed her classes and is honestly the reason I continued to visit this location. However, recently back in April, I discussed with the front desk that there is a chance that I would need to freeze my account as I will be overwhelmed with work with the upcoming job change. I decided to freeze the membership on May 2nd because I expected to come back after a couple of months as I love the place. I asked for a partial refund for May, for which I already paid (back on April 24th) but could not attend any classes due to my current situation, and understand if they could not. But since my situation did not get better, I decided to contact them again on May 24th to ask about the partial refund, and if they cannot, they can cancel my membership as I am not expecting to be able to come back anytime soon and it is a waste of $25, in which I got a reply of just "Thank you for your email. I will be forwarding this email to my manager so he can best assist you regarding your refund request. Once we hear back from management, and based on what has been decided, we can just keep the freeze of your membership, or cancel it as you have requested." Forward to June 24th, I was still charged again for the freeze when none of the promised actions had been done, refund or cancellation. And so, I tried to contact the front desk again, through both text and calls. The only response I receive is that the issue will be forwarded to management. Nothing else was said. It was not until I got a hold on the phone, in that I was notified that to cancel, I would need to be "active." Since I was on freeze, I am not considered "active" and would need to reactivate my account and be charged for another month of membership (which they went ahead and charged me on July 1st) when I obviously could not attend, even if I have been asking for the cancellation for 2-3 months ago. Like why don't you mention it before? The only response I get is a repetition of it is our policy, it's been our policy, and you should have read it, it's your fault you did not, not our problem. I understand that it is partly my fault for not knowing the store policy, however, neither the front desk nor management ever followed up with me and let me know of the policy or what could have been done. I did not appreciate the way I was treated, as if I were a nuisance for even asking. So I ended up having to pay for almost 3 months of membership in which I did not attend any classes, on top of the freezing fees. Such a waste of my money. Money is one thing but if you cannot be flexible and understanding toward your customer's circumstances, then why bother having a business? It is not worth it to pay $229 for membership and be treated this way. I said for the price, you can take your business elsewhere, there are so many choices and so many locations nowadays. Anything would be better than this rigid location.

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★ 5

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★ 5

My wife and I have both been coming here 3-4 times a week for over a year. Big fans (obviously), especially of Ariana, Cynthia, and Robin. Great community, great music, great mix of fundamentals and new stuff to keep things interesting. I could not recommend more highly.

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★ 5

Beautiful club, so clean. The instructor, Lisa, is amazing.

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★ 5

Cynthia is an excellent instructor, I always thoroughly enjoy her classes!!

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★ 5

Janeen is great!

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★ 5

Ariana is a great instructor.

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★ 5

Karen control classes are the best way to wrap up my week. I’m very grateful for her classes and her always willing to bring in new challenges for the group

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I didn’t exercise for 3 years during/after Covid and my health was trending downhill. I knew I needed to do something so I decided to give Pilates a try. I’m so glad I did because now I love it enough to get up at 5:30 am to go to Jenn’s classes! I’ve been attending for about 9 months and all the instructors are fantastic and welcoming, my health has improved, and it’s actually something I look forward to rather than dread.

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★ 5

Terrific 1.5 control class this morning with Karen. It was fun and challenging. She obviously plans in advance to provide a well-organized, clear, full-body workout. Feels great! Thank you Karen.

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★ 2

The instructors are the only amazing part of this establishment.

This place profits from subscriptions that can't be used as intended. They recommend attending three days a week for best results, but lack the scheduling and instructors to offer enough classes. Your only option is to book classes a month in advance, which isn't feasible for anyone with a busy life. The only redeeming aspect is the quality of the instructors, who I suspect aren't paid a fraction of what the corporate entities charge customers.

I was eager to commit to this gym, but I can't spend every day checking when I can book my next class while already paying for the current month. Charging for cancellations is ridiculous and unfair, adding to the frustration. I'm sure any corporate person reading this will dismiss it with "then it's not for you," and trust me, I got that message loud and clear. But when you prevent first responders from attending classes that could benefit them, word will spread.

Stop overselling beyond your capacity; it's predatory and irresponsible business practice. $200 may not be much to you, but it is to your customers. Believe me when I say I'll share this experience with everyone.

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★ 5

I love my local Club Pilates and Karen is a great instructor. She explained things well and was hands-on and corrected one of my positions. :) I am so happy Club Pilates Falls Church opened.

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★ 1

I was denied entry to a class despite arriving and checking in within the allotted window. The instructor and front desk person did not follow the rule plainly printed on the wall not 2 feet from where I stood. I am extremely upset and hope to hear back from the manager.

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★ 5

Club Pilates is an exemplary fitness studio: clean, well-appointed, with state-of-the-art equipment that is carefully maintained. The instructors are very skilled and caring, and obviously enjoy helping club members achieve their goals. As a senior I very much appreciated Janeen's caring and help with doing the exercises properly

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★ 5

Troi gives clear instruction & keeps us challenged. She has a nice personality! I enjoy her classes.

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★ 5

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★ 5

Lisbeth is my favorite teacher. Her work outs are challenging and fun!

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★ 4

Karen was great. But would love to have some more individual instruction during all the classes as sometimes I’m not sure if I’m doing the movements correctly. Thanks

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★ 5

Love it

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★ 5

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★ 5

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★ 4

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★ 5

Lisbeth is great! She makes us work hard and it’s perfect! Thanks.

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★ 5

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★ 5

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★ 1

Similar to other reviewers before me, I had issues with pausing my membership due to a surgery I had. Despite giving more than 14 days notice, I was still charged the next billing cycle, and then told that payments already charged cannot be refunded even though it was not my fault that they lost my pause request due to recent changes in their systems and management. I subsequently submitted a membership cancellation request and emailed management about how unfair it was that I was charged while not being able to go to classes due to surgery. It’s been 10 days - ZERO response.

At the intro class when they wanted me to sign up for a membership, staff had been friendly and had claimed they wanted to build a Pilates community and would be flexible with class bookings - what a stark contrast and big disappointment as to how they actually treat members.

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★ 4

It is taking some time to get used to the new instructors. Not quite sure about Clare. I use the club on Wed and Thurs evenings and she’s the only option so I don’t quite have a choice. She stands at the end of the room and observes. She says she offers hands on correction, but she doesn’t. Doesn’t offer reminds like “don’t forget to squeeze you glutes” or “pull in your tummy”. Doesn’t acknowledge familiar faces. Not warm as a person. Very green as an instructor.

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★ 4

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★ 5

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★ 5

Ariana is the BEST. We are so lucky to have her.

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★ 5

Love all of the teachers. Always challenged, great instruction and clean studio.

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★ 5

Really love Zsophia’s classes…She is gentle and motivating! Really encouraging to me as coming back from major surgery….

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★ 5

Sometimes a little hard to book classes for my 4 per month membership due to popularity, but I'm enjoying the use of the pilates reformer and TRX to boost my fitness! For me, classes taught by Melissa and Zsofia have been the best!

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★ 5

Jenn is amazing! I just finished my 10th class with her and I’m hooked. Truly loving learning pilates and she makes it so approachable and I can see so much progress in a short period.

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★ 5

The Saturday MarchMATness workshop with Susan was excellent! I am looking forward to attending the second session tomorrow. I sincerely hope a weekly mat class is added to the schedule - it would be a great addition to the studio.

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★ 5

She is grea!

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★ 5

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★ 5

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★ 5

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★ 5

Best pilates studio Ive been to in the area. They are all great but Michelle and Janeen are my favorite 😍 ! Update: still loving it. You never get the same class twice. All the instructors are amazing and they continue to improve just as you improve.

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★ 2

So, forget the rave reviews about Crystal if you are considering this Pilates studio. Crystal the first owner (and best teacher in my opinion,) is gone. I mean, she’s still great- somewhere else. In a quick, overnight, bait and switch announcement the studio was under new ownership. Not only has the quality/flow of the classes and experience of the new teachers declined since then and most notably, the new owner Evelyn is not easily willing to inherit any previously existing situations or agreements.

For background: Under the previous ownership I canceled my contract because getting into 1.5 or 2.0 level classes that actually worked with my schedule has been challenging (The classes are limited to 14 spots and there are waiting lists 3 weeks out for the advanced classes. They also do not offer classes Friday after 3:00, or weekends after 11:30, so with my work and mom schedule, this is limiting.) My plan moving forward was to buy single classes as I could book them, to stop losing expiring credits I couldn’t use quickly enough.

So- my final billing should have been in December. I was billed again in January for 4 classes, a day or two after receiving notice that my contract was successfully canceled. The previous owner, Crystal had acknowledged the error and offered that I keep the four credits and she would extend them when January ended, since my whole reason for canceling was not having enough time to use my credits.

Fast forward to (surprise) new ownership. I was extremely put off by my first interaction with Evelyn before class at checkin. I mentioned that my emails hadn’t been answered in over two weeks, and as such, my credits were still 0 so I couldn’t get into any classes (and now waitlists will keep me from booking for the next few weeks, too) despite being owed the remaining credits. Evelyn put her hand on her hip and tossed her hair to the side, saying let’s talk after class because she didn’t want to have a bigger issue with having to enforce the “no later than 5 minutes late” entry policy on me. What?! It was only extremely begrudgingly, and 25 minutes of explaining and re-explaining and debating how the studio’s billing system had continued to charge me past the contractual cancellation window, and re-reading the email chain that clearly explained everything, that Evelyn finally budged and honored the agreement made regarding the studio’s error. (Sorry, but you take over a business you also inherit whatever “situations” the previous owner left you. What matters is how you handle it and if you care to keep or lose existing customers.)

As she debated with me, she cited how much “trouble” she’d be in with corporate for doing this, but I wonder how much trouble she’ll be in with corporate as she loses the volume of business Crystal built up. I hope corporate would agree with me that billing a customer after a contract expires is not acceptable and should be made right in some way.

Anyway, I would have never written a less than favorable review had this been handled appropriately by the new management. I understand this wasn’t a problem they caused, but it was a problem they inherited and it should have never been my problem to this extent. Major kudos to the gal whose first day it was that day- she had a much kinder approach and while standing next to the owner who was debating with me, was fully engaged in hearing my explanation, talking with me, nodding and recognizing my situation, and showing understanding even though she didn’t have the power to do anything. I would love to support her business someday!

I love how close this studio is to my home and my fingers are crossed that the customer service, teacher experience and class flow improves as new ownership settles in, and dear god, please choose better music, especially for the high energy F.I.T. class. The spoken word and slow ballads are really a buzzkill. *Beware getting off a waitlist only an hour or two before class if you didn’t remove yourself and penalized if you cannot make it, but they will enforce YOU canceling within 12 hours, HARD.

Source: Google

★ 5

Enjoy the Center and Balance and Restore classes, but wish there were more classes. They are often filled and have lengthy waitlists. All staff members have been terrific! I have been enjoying Rachel’s class—she is excellent! Explains things very clearly, provides correction and encouragement.

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★ 5

I love Club Pilates! My only wish is that there were more weekend class offerings. I’ve taken most classes with Jenn and Rachel and I love both of them — I always feel awesome after their classes!

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★ 5

Jen has a positive and infectious energy that motivates and engages the class.

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★ 5

Jenn is a great instructor and makes our early morning Pilates class worth getting up for! She is motivating, provides clear instruction and directions and is always willing to provide that hands on correction to ensure we’re moving correctly to get the most out of our class, and that we don’t hurt ourselves.

Source: Google

★ 1

Update: I sent the new 'amazing' manager Evelyn an email two weeks ago and still have not received a response from her. My membership was cancelled but they charged me $229 again. I specifically asked Evelyn to remove my credit card info(you can't remove it on their app or website) after reading another review below that she was charged AFTER cancelling her membership. HORRIBLE MANAGEMENT AND CUSTOMER SERVICE!!!
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I have been attending this studio since it opened in May 2023. I recently had an injury and requested to freeze my account. There is a $15 charge per month (which is fine but other studios have a one-time charge) and you can't book classes until your account is re-activated. As stated in most, if not all, of the negative reviews, this location is VERY DIFFICULT to book classes because it is full 3-4 weeks out. I have the unlimited plan (can book 15 classes in advance) and it's still hard to find a class within 3 weeks. Today is Feb 1 and I am looking at the schedule right now- Feb 24 all classes are fully booked with 5-7 people on the waitlist. Again, that's over 3 weeks from now.
I mentioned this to the front desk staff and asked if there was any way to book classes before re-activating my account and make payment when I attend my first class. She said no that's not possible but I can put myself on the waitlist. When you are working full time and have specific days/times you can attend class, putting yourself on waitlist #10 (seriously!!) and being on stand by just doesn't work. Basically, I'd have to pay $229 for 3-4 weeks of classes I can't book.
I told her then I have no choice but to cancel my membership and she said I would need to email a doctors note. She was so quick at texting me the cancellation form, I completed it as I was leaving the studio and emailed my doctors note but haven't heard back from anyone since. This is another major issue- lack of communication and staff. I attend 2-3 classes a week and during the 8 months I've been here, I've seen almost no one at the front desk other than one of the instructor's daughter who worked on Saturday mornings. I had to email several times regarding charges on my account and it would take 2-3 WEEKS for someone to respond. Let's see how long it's going to take them to cancel my membership- hopefully I won't continue to get charged after cancellation like others have mentioned in their review.
Another issue I had was parking, which really isn't their fault but just super inconvenient. When I first started attending this studio, parking was free. Then after a few months, it changed to paid parking so now you have to scan a qr code, put in the discount code and your license plate every time you park so make sure you get there earlier to give yourself enough time to do this. Parking can also be hard to find on the 1st and 2nd floor of the garage (not much parking spaces).
The only reason I wanted to freeze rather than cancel my membership was because of the instructors (Janeen, Susan, Cynthia, Zsofia and Jen). Every one of them are friendly, knowledgable and they go above and beyond to assist your Pilates practice. I truly enjoyed every single workout with them.
Five stars to instructors, one star to management and customer service.

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★ 5

Lisbeth is an amazing instructor! So informative through all the exercises in terms of what muscles to focus on and pushes you just enough out of your comfort zone. Add in her positive, fun attitude and you really get a great workout in. Recommend for new people learning reformer pilates.

Source: Google

★ 5

I’ve been loving this place, but we need more of them! There’s a huge demand in our area so classes fill up quickly. Instructors are great and very helpful making modifications for anyone with limitations. I’ve been taking weekly classes with Zsofia and Susan and love them both but you can’t go wrong with any of them.

Source: Google

★ 1

I love most of the instructors I have had classes with, especially Susan!

However, it is every difficult to get classes to align with your schedule (unless you have very flexible working schedule) and the business practices of Club Pilates in general leave a bad taste in my mouth. Unless you get the unlimited package, expect most classes to be full before your credits reload for the next month. Additionally, you are locked into a 3 month sign up, and then must provide 30 days notice after the 3 months is up and you will still be charged for an additional month even after that (so expect to commit to essentially 5 months of membership, which may not be great if you already can’t get classes when you need them and credits don’t transfer to the next month). Furthermore, I cancelled my membership since November and am STILL being charged, despite calling multiple times to have them process it since then. Even though I initially intended to get single classes when I could, the business processes have fully turned me off for this club.

2/5/24 update: still getting charged for membership. To their point about how I cancelled within the 30 days and that’s why I got charged for December: they have a giant cancel policy in the store that says if you cancel before the 3 months there is a $100 early termination fee, which the front desk agent further confirmed to mean that if I submitted before my 3 months was up I would pay $100. I’m not the only one with this issue as I’ve heard people in the store arguing with them while I was there about the issue.

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★ 5

Lisa was an excellent instructor

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★ 5

I love Jen’s FIT classes. She’s motivating and keeps the mood up all class! I love her 80s hair band playlist.

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★ 5

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★ 4

It was Lisa’s first class and had a few issues instructing one of the class goers. I’m sure nerves got the best of her but it also didn’t help that other class goers were trying to tell her how to instruct so it got a bit out of control. I enjoyed her class otherwise.

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★ 5

I've had such great experiences at this location; especially grateful for Michelle and the restore classes!

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★ 5

Desire is amazing ! I’ll miss her instructing at falls church :(

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★ 5

I always feel great after a session with Desiree. Sad to see her leave Falls Church :(

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★ 5

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★ 5

Susan is my absolute favorite!!!! Every class she teaches is different and challenging. She is knowledgeable in Pilates and tells you what muscles you should be working during the workout (and if you don’t feel those muscles then you are doing it wrong —ha!). She’s friendly, easy to talk to and makes class super fun! I try to always sign up for her classes!

My instructor was Zsofia today. Do you know why I love her? She cares soooo much! She wants you to improve and I don’t feel judged if I have to modify and she’s super encouraging when I want to challenge myself. Also, she listens to what her students want….for example, I told her I felt like instructors aren’t spending enough time with legs in straps and in today’s class, guess what? She devoted the last 5 minutes to legs in straps! I was elated. Thank you, Zsofia!

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★ 5

Love every class with Susan!

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★ 5

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★ 1

The studio is clean and teachers are all nice. However, parking sucks and their receptionist (her name is DJ) had the worst customer service. She didn’t care and just sitting at the desk talking to her phone. When you really need something she was super unprofessional and mean!!!! This is the worst customer service I’ve ever experienced! The other front desk is a lot nicer and helpful - more professional too of course

What made me mad was her attitude. Otherwise I would be fine going home. Not my first time having to drive home and couldn’t get in a class. I drove to the studio and waited for no show and many times I had to drive home because there was no slots left. Was still happy. It could have been different if the front desk provided better experience- it’s about customer obsession.

Source: Google

★ 5

I love the friendly and inclusive feel here and Susan’s classes are the best! I always try and make it to her 1.0.

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★ 5

Working out is very fun with Melissa who is always so upbeat and encouraging.

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★ 5

Cynthia is an amazingly technical and muscle fatiguing instructor. She is a joy and I am getting stronger each week.

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★ 5

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★ 5

I love Susan’s classes so much! My hips feel great afterwards.
Plus she’s funny

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★ 5

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★ 5

Love Melissa’s classes. She speaks clearly and succinctly in her cuing, her pacing is steady and deliberate, and her guidance is anatomically correct and appropriate. I always feel safe and challenged. Thank you, Melissa!

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★ 5

Susan is an extremely good instructor and lots of fun. 100% recommend taking her class!

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★ 5

Another great class! Zsofia is warm, caring and experienced instructor. She is attentive yet offers challenging exercise so it’s a win-win! Thank you Zsofia 💕

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★ 5

Crystal is an amazing Pilates instructor! Her classes are tough but you feel so good afterwards. 100% would recommend!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Desiree is very upbeat and takes time to make sure you are doing everything correctly, to prevent injury and get the most out of the session. Great playlist!

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★ 5

Melissa is my favorite instructor at Club Pilates. She is always clear and direct in her instructions. She is very passionate about the class and teaches a variety of strategies.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Paige’s calm focus is contagious and allows me to feel safe and concentrate on my practice. I especially appreciate her frequent reminders of when to breathe in and out. Matching my breath with the Pilates movements and stretches helps me get the most out of every session.

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★ 5

Melissa is the best of the best! I love her classes as she adds varied levels of challenge with each class being a little different. Variety keeps it from becoming routine—challenging new muscles.

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★ 5

Crystal is great! She does a great job explaining and encouraging! Also she has awesome playlists!

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★ 5

Susan is an excellent instructor!!

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★ 5

I love coming to the Falls Church location. It’s really hard starting a fitness journey but this studio made it so comfortable.

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★ 5

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★ 5

Always something new and challenging when you take a class with Susan. Great work!

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★ 5

Best workout ever! Love Desire ❤️

Source: Google