★ 5

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★ 5

Laura us just the best!!! She has made me so strong.

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★ 5

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★ 5

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★ 5

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★ 5

First class with Lori was amazing! Learned a lot and looking forward to the next class

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★ 5

Angie is amazing! I know I’ll always get a great workout in her classes.

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★ 5

This is a great studio. Laura and Angela's classes are my favorite.

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★ 5

I generally go to a CP studio closer to my house (where I have a membership) but decided to do a single class at the Shady Grove location as this studio offers my favorite class (Cardio Sculpt 1.5) on the weekends. I had a great class today with Angela and look forward to coming back for more classes. I also have taken a Suspend 1.5 class with Laura Mae, which was fantastic. Besides being a great class, Laura Mae was excellent in ensuring our form was correct. I also look forward to finding classes that Lori leads. She is an experienced instructor who makes sure everyone’s form is correct and offers really thoughtfully planned classes. Her Center and Balance class was just what I needed to feel stretched out (and also challenged!) after an 8-mile run earlier in the morning.

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★ 5

Club Pilates was a great first experience from the instructor to the sign up process !!

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★ 5

I absolutely LOVE this Club Pilates location !

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★ 5

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★ 5

Angie always teaches us something new! Today it was the elephant!

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★ 5

The instructor was knowledgeable, helpful, and encouraging. I also like the clean and peaceful atmosphere...

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★ 5

My instructor name was Clare, what an awesome person, Clare showed her passion for what she do. This was my first time trying out Pilates and having Clare as my instructor, I've decided to continue with Pilate classes. Thank you Clare !!

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★ 5

I signed up for a pick up class at Shady Grove Club Pilates while staying with my grandchildren. I hadn't been to a structured class for over a year due to surgery. I found Jessica to be a thorough instructor and gave good cueing about how to perform moves and what to expect next. I enjoyed her class and look forward to another class with her in the next two days.

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★ 5

Tia was awesome, the class was enjoyable and I felt great afterwards. She was great about answering my questions and preparing me for issues I may have given my physical limitations.

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★ 5

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★ 5

Jess is a great teacher. I like that how she explains the positions and her enthusiasm! I would highly recommend her classes! Thanks for a wonderful experience!

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★ 5

Always look forward to Kim's classes. Every week she has something fun and challenging planned. She is encouraging and helpful as we learn new things. I highly recommend. I enjoy all the classes with other instructors as well.

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★ 5

Clare is amazing! Clear instructions

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★ 5

I took an Intro class to get back to Pilates after a few years away. Claire was awesome and patient and I’m so glad to be back.

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★ 5

Amazing experience! It was my first time and Jessica was great. She made it easy to follow along.

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★ 5

Fantastic workout today! You really make it different!

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★ 5

Kim’s class was fabulous today.

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★ 5

I have been a member of this location for a few years now. I have enjoyed most of the instructors but Tia has really elevated the class experience. It is clear she is very thoughtful about making her classes special and it is appreciated. Thanks Tia for creating a refreshing class environment.

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★ 5

Great class!

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★ 5

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★ 5

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★ 5

I love taking Kim’s classes because she’s always switching up the exercises and what tools or machines you use which keeps it interesting and very challenging! Thank you Kim!!

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★ 5

Laura Mae is such an amazing Pilates instructor. She inspires greatness and makes it super fun! 🥰

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★ 5

Jenna is one of my favorite instructors. She gives great sessions and helps me make adjustments when necessary.

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★ 5

Great intro class!

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★ 5

Whenever I am in pain and I take Kim’s class, I am relieved of the compression I feel in my lower back, the pain in my hips, shoulders, ankles and even my swiping thumb….😂

I love when she puts me in proper form… I can then focus on a particular muscle group. She always has something new…with a mix of both contemporary and classical Pilates I leave her class feeling strong and aware of my body..

She is kind and gentle and awesome. Thank you Kim for taking care of my Pilates body

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★ 5

Easy to schedule classes and all of the instructors are knowledgeable, helpful and encouraging 😀

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★ 2

This was my first experience with trying Pilates and I did not feel compelled to continue with it after leaving the class. The woman at the front desk had her AirPods in and was scrolling on her phone — I said “hi/excuse me” four times and eventually had to wave my hand in front of her face to get her attention. When she finally acknowledged me, she said “oh, you’re good” as if I was inconveniencing her. The rest of the interaction was very transactional. Although she wasn’t teaching the class, as the first person that customers interact with, particular newcomers, she had me disappointed with my choice in booking the class already. The rest of the class was just okay. I told the instructor that this was my first Pilates class and her response was “okay.” I was expecting maybe an introduction to the machine, what to expect during the class, etc. but got none of that. Pilates seems like something that I’d be interested in continuing, but it won’t be at this location.

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★ 5

Great class, thanks Mikaela!

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★ 5

Jenna totally rocks! A workout for your brain as well as your body. She always mixes things up, never the same class twice!

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★ 5

She is by far the best instructor. I am a beginner and she made everyone feel like they were superstars.

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★ 5

Great work out she is a wonderful teacher/instructor

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★ 5

Angie is A wonderful teacher. She is always ready to challenge us with clear instructions and a great sense humor. She is encouraging to all her class members. Love my morning classes with her! Well done Angie!

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★ 5

Great intro class. I enjoyed learning how to use the apparatus for various exercises and stretches. Claire was awesome and very patient.

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★ 5

Some of the best instructors in town are at Shady Grove Club Pilates. Today’s class with Lori was fun and challenging. She took time to help newbies and does a great job teaching.

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★ 5

Went for the intro class and Clare was so helpful and a great instructor!

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★ 5

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★ 5

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★ 5

I’ve been coming to club Pilates for about two and a half years. I love Kim’s classes. She is so sweet, personable, but will also give you a great workout!

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★ 5

Lori is a wonderful instructor & provides one on one assistance when needed. She is very Knowledgeable.

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★ 4

Angela gives challenging workouts. I would like to hear her count some of the time and also share more info for protecting lower back or other parts of the body & more instruction on correct form. More details please.

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★ 5

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★ 5

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★ 5

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★ 1

Scam Alert. Please ready the other one star reviews for other warnings.

As for me here is my story.

I decided to try Pilates in Nov of 2024. I took the free class and then the after class sales pitch. I decided to sign up for one month. I was going to be away in December so I only wanted a month. I felt very rushed as there were four of us signing up. Everything is electronic.

I attended the four classes. They were great but between the cost per class, being away in December and the distance from my home I was glad I only did a month.

I got busy and didn’t think of it again. Last week I see a charge and realized I have been charged for many months. I was stunned because I was aware you have to Be notified by email phone or txt about monthly billing in Virginia.

I left messages and called. Like others I had a very hard time getting any help and getting it canceled. Finally got a respond from Robin saying they owe me nothing

I paid 677 dollars for four classes!!

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★ 5

Tia was amazing. Such a beautiful calming voice. Front desk was so welcoming. Clean and peaceful class. I signed up for more

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great workout every time! And fun!

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★ 5

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★ 5

I love this studio! There are a variety of classes and instructors to accommodate all schedules, tastes, and abilities.

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★ 5

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★ 5

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★ 5

Love Lori’s classes. She is a terrific teacher. Always changing up things up so we don’t get bored. Her extensive knowledge of the body and the Pilates discipline shines through at each and every class. My week is not complete without a Reformer Flow 1 class from Lori.

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★ 5

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★ 5

I love doing classes with Lori .. she will help you if you have any questions about your class

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★ 5

Love this place! Laura Mae is my favorite teacher and I try to schedule classes with her when I can but also loved all the other instructors so far. It is not at all intimidating and the instructors guide gently without making you feel stupid. It’s super clean and only 12 people per class maximum, both of which are a plus. I started feeling stronger and my posture improved pretty much instantly- I’m hooked!

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★ 5

Love Laura Mae! Her classes are so challenging, but she makes it fun. She is at the top of my list when I am choosing which class to take.

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★ 5

Laura Mae makes you work for it! 🏋️‍♀️

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★ 5

Angie is a great instructor. I love that her classes are challenging

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★ 5

I love Club Pilates! All of the instructors are wonderful, and my body stays in top-top shape with my Pilates workouts.

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★ 5

Pilates 1.5 with Angie is one of those tough classes, especially when she breaks out the hand weights and ‘magic circle’, that you are really glad you attended.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Laura Mae is awesome! Always something a bit different and challenging which keeps me interested in coming back!

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★ 5

Angie’s classes are well planned and engaging! Her cues are clear and her modifications allow all level practitioners to get a great workout!

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★ 5

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★ 5

Great workout and excellent body cueing!

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★ 5

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★ 5

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★ 5

We are fortunate to have such a knowledgeable and meticulous instructor as Lori.

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★ 5

Excellent experience! Angie is a great teacher

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★ 5

I always leave Angie's class feeling I have had a great workout. Her classes are always different and challenging. Angie instructs clearly in her directions and with demonstrations.

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★ 5

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★ 5

I love Angie’s classes - she is always finding new ways to strengthen us! But we have some laughs too!

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★ 5

Great studio and wonderful instructors. Angela and Jenna are both amazing!

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★ 5

Love Lori she’s my favorite

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★ 5

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★ 5

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★ 5

Lori is great!

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★ 5

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★ 5

She’s awesome. And great music

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★ 5

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★ 1

They make it impossible to cancel your membership. I gave notice I wanted to cancel my membership before my next billing cycle in November and they still charged me $100 for November and December. Plus, no one ever answers the phone.

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★ 3

I’m so disappointed that reviews are still poor on the place. I’m assuming it’s the same owners from the last time I attended. The reviews about the staff is the same experience I had a few years ago. I’m so disappointed because I LOVED club Pilates and even worked for them back in Dallas TX area. Shame it’s not the same here…

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★ 1

Instructor Laura was disrespectful. They somehow got my review taken down. I left 15 min into class bc of how rude and passive aggressive she was.

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★ 5

Visiting from out of town and was able to drop in on a flow 2 class with Kim - she's wonderful, great class, and fun classmates too!

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★ 5

I wish I could give Club Pilates 10 stars! It has literally changed my life. After years of many gyms, and many more programs, I have found my passion. I look forward to going here every single day, and am actually disappointed on the days that I have to miss. Not only do I love the workouts, but I love the instructors and the members. The instructors go out of their way to meet you where you are in your fitness journey and make you feel like each class is designed just for you. They ask for feedback and push you to do things that you didn’t even know that you were capable of doing. Each instructor puts their own unique spin on a class, and therefore, I love to participate in all of them. I have referred several people to CP, including my young daughter, who is now also hooked! Whether you are a cardio junkie, one who loves to lift heavy weights, or just enjoy a good workout and feel better afterwards, you will be happy here. There is truly something for everyone. They offer free introductory classes and are super helpful in helping you choose a plan that works for you. There are several membership options. I started on the 8/month plan, but quickly realized that I wanted to go way more often than that! Robynn or Maegan will help you find the plan that works for you.

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★ 5

Such a welcoming place! Great instructors that truly take care in making sure everyone is safe and gets an awesome workout!

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★ 5

I have been at cp shady grove for almost 2 years & love it. All the teachers are so great & accommodating. I especially love Laura’s classes because they are always different & fun. She makes you want to keep going & pushes you to keep going. She listens to the class & always gives us modifications if we need them. It just been really great to find an exercise that i have kept up with & wanted to keep going with. Even if there are days where i don’t want to go to class -i do & always feel better after.

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★ 1

If I could give 0 stars, I would. I have worked in business and been a member of numerous studios in the past. While their instructors are fine, their staff is so rude and unprofessional. It is impossible to get out of contracts, and Robyn the manager and Bryan the franchise owner are unethical and horrible business people. I have never written a review but want to warn others to not even bother with this establishment and encourage you to spend a little more to get a better experience, not only in Pilates but with your wallet. There are many incredible studios and instructors in the Richmond area with actual credentials and ethical business practices. A very big disappointment and honestly a terrible business to have in the Glen Allen area.

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★ 2

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★ 1

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★ 1

Feel scammed. The free class they offer isn’t really a class, it’s an intro to their equipment. After the intro they’ll offer you $20 off your sign up fee. BEWARE you save $20 but if you’re not satisfied with the classes you pay 100$ cancellation. On may 3 I wrote to Robin that im not getting the workout I’d like and did not want to keep attending.
I found the classes boring. After 3 different classes I felt like it was a waste of my time to drive and attend. I was unhappy about but okay with paying $100. I meant to drop off the cash by the end of the month and they immediately sent me to collection and now they are charging me $208. I didn’t even attend 4 classes and I requested to cancel before my first month even ended. I should’ve listened to my girl friend who warned me about this place. If you want a real motivating Pilates class and better customer service go to solid core.

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★ 1

As a previous reviewer/member mentioned they are fine until you need to make any changes at all. Robyne acts like she wants to work with you and help in anyway possible but that couldn't be further from the truth once an issue actually arises. She literally told me she was sorry she tried to help me all because she didn't like that she made an error and I asked about it and how we could resolve it...it is pitiful how their club manager handles issues. Beyond rude.

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★ 5

This is an amazing studio and community. I just completed my 10th class and am so excited about the progress I've made since beginning.

I've been wanting to get into Pilates for years, but hadn't been able to find the right combination of affordability and schedule. I looked into quite a few options and was either turned off by the price per session or package, elitist vibe, or the lack of class options. Club Pilates is the perfect balance for me, so much so that I upgraded to the unlimited package last week.

In addition, I really enjoy the diversity of students and instructors at this location. It's such a body positive environment and it allows space for you to really focus on your individual practice while enjoying a group setting. I've taken classes with Norvell, Lori, Shannon, and Kim, and each of them has a different style of teaching that I can genuinely appreciate.

If you are curious about Pilates, check out their free intro class. It's a great overview of the equipment and some of the basic moves. Making this practice a consistent form of self-care has been one of the best decisions that I've made this year. My 40 year old body, bones, muscles, breathing, and posture thank me for it.

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★ 5

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★ 1

While the instructors do seem to be genuinely nice people, at least half of the time in class was spent with them sharing inside jokes and making social plans with only a small subset of the class participants, which of course left the rest of us feeling excluded and unimportant (and not actually working out.... waiting for instruction on the next move we were supposed to do, which is of course the whole reason to pay for the class).

Far more problematic, though, was the poor customer service from the staff. For example, you are supposed to be able to pause your account anytime you are unable to attend classes for a stretch of time for whatever reason. The staff made the actual process of pausing your account really cumbersome and then treated me like I was being unreasonable / high-maintenance when trying to exercise this standard feature of membership.

Long story short, I expected MUCH better for $200/month.

In the end, I decided to cancel my membership, which was also a painful process. Once they knew I was leaving, they gave me even more grief for pausing my account, and then no longer allowed me to pause my account at all, so essentially I paid $200 for my last month in which I was only able to take one class (due to a combination of work travel and having surgery). They would not even let me downgrade to a lower level of membership for my final month, nor entertain the idea of issuing any sort of prorated refund. That was the last straw that motivated me to write this review to warn others of the kind of treatment you can expect from Club Pilates.

I hope club Pilates at some point learns to take a longer-term vision… That taking someone’s $200 in the short term is not worth the harm to their reputation in the long term, and that customer experience is of utmost importance if they are going to run a successful business.

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★ 5

Norvell Robinson is the best teacher ever!

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★ 5

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★ 5

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★ 5

I am a Pilates instructor from out of town just stopping by for a workout while visiting family. The class I took was great! I was very impressed with the knowledge of the instructor and flow of the class, the professionalism and kindness of the staff and the running of the studio overall. Will definitely stop by for a class the next time I’m in town.

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★ 5

Club Pilates has become my happy place. This is the longest Ive ever been committed to an exercise program and hate to miss a class. The instructors are fabulous and I have met so many wonderful...strong...ladies.

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★ 5

I have been attending club Pilates for a few years now and It is my happy place! The staff are all so friendly and professional!,

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★ 1

I want to share my first such terrible experience, from which I want to warn everyone. Be prepared for the fact that when, for any reason, you want to terminate the contract, you will lose. There is only one reason, which was very clearly expressed by the manager of this institution - the club is "trying to survive" ... She compared the contract with the Pilates club with buying an expensive car, which I cannot refuse .. As a result of months of disputes, I realized that I had signed a contract with Satan with all the ensuing consequences ... Be careful !!

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★ 5

Omg! I haven't been able to freely move due to back and hip issues for over 6 months. I just did the introductory class, and left moving freely, and joint/hip/back pain 95% reduced!! Amazing!!

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★ 5

I have been coming to this club for about a year and a half and I love it! Everyone here is fabulous. I especially love the small class sizes. I'm not usually an exercise person but I look forward to coming here every week.

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★ 5

Fantastic instructors and friendly people. They are good at watching for proper form, whether you are new to Pilates or have experience. I also love that they offer reformer classes plus TRX, barre-inspired and cardio!

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