★ 4

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★ 5

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★ 1

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★ 5

Joel is awesome. Makes the whole gym better.

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★ 5

This facility is very clean. The equipment is nice and well maintained. The staff is very friendly. Definitely give it a try

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★ 5

I am so happy to be a member of the Crunch community. I love the energy and the wonderful staff. I want to give a special shout out to James in the cleaning staff who does such a terrific job along with Shelby keeping the Gym sparkling clean. He is professional, friendly and a very hard worker. Thank you so much James for all you do to keep Crunch looking good!

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★ 5

Good atmosphere, clean, and extremely friendly staff. Joel and Ames are among the best. They are authentic and truly care about the members. When possible, they take time to get to know members on a personal level. It's as if i'm going to see family or friends. Brendan follows right behind them. 🤗

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★ 5

Ames is amazing she is one of the many great staff at this crunch honestly everyone at this crunch down to the nice lady that’s cleans up is amazing and welcoming it’s a real family friendly environment

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★ 5

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★ 5

Ok now lemme tell you,, the cardio is amazing,,workers are friendly and very helpful!! Overall my workouts are a 10/10 they go very smooth and very easy,, I usually spend about 2 hrs in here just because this gym gives me the ability to be focused and I love it soo much, anybody that reads or see this comment just know you not gonna want to leave when you come

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★ 5

This gym is amazing!! I wouldn’t have came if my sister hadn’t brought me but now I don’t wanna leave,, I love this gym it’s soo much you could do to mold yourself how you want too,, my favorite part is the air compressor 😂,, but in total I love it and I most definitely recommend you try this gym if you need that summer or birthday body😛

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★ 5

1st real gym experience on my healthy lifestyle journey. Robert gave me great tips on beginning and ending my workout. I am in love with the Normatec compression therapy that is offered.

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★ 5

I absolutely love Crunch Fitness Midlothian! The team here is amazing, always friendly, professional, and welcoming. Under Robert’s leadership, the staff goes out of their way to make everyone feel comfortable and supported.

One of the things I appreciate most is how approachable and encouraging they are, whether you’re new to the gym or have been training for years.

They also recently introduced compression therapy as part of the membership (about two months ago), and I’ve had the chance to try it. The experience was fantastic, very relaxing and beneficial for recovery after workouts. It’s such a great addition that really shows how Crunch is always looking for ways to add value for members.

Highly recommend this location if you’re looking for not only a great workout space but also a community that genuinely cares about your fitness journey.

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★ 5

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★ 5

Awesome staff, Nicole is the bomb awesome equipment!!

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★ 5

Awesome Gym, fantastic STAFF! Best gym in Richmond!

Edit: 08/19/25
Great place to be, get here!
Brandon is awesome at the front desk. Check him out.

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★ 5

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★ 5

Clean, large gym with high ceilings. Polite staff, childcare for limited hours during the week. Not busy midday, or on weekends.

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★ 5

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★ 5

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★ 5

My account had got messed up they had mixed my name up with somebody else and that was chargeing me their membership long story I call Robert the GM told him what was going on say ok can you come by and going to fix it. I went by there he showed me on the computer he correct everything and the crazy part about it wasn't even his fault it was the last GM before him. I love working out at this gym my Son love working out here to if you looking for a good gym to work out at with good atmosphere and good people Crunch Fitness on Midlothian as where is at ask for the GM Robert he is A1

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★ 5

Joel helped me through the process of signing up making it quick and easy. The gym is spacious and it seems like all the employees are very welcoming. I think im going to enjoy my membership here 🔥🔥💪🏽

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★ 5

Joel at the front desk was phenomenal, making the sign-up process seamless and inspired me to pursue my fitness goals with confidence. The gym offers a vast variety of equipment, from an extensive selection of dumbbells up to 120 lbs. and barbells to a comprehensive range of resistance machines, ensuring every training need is covered. This location also provides a vibrant schedule of classes and ample cardio options with dozens of treadmills. The personal consultation with Dylan was incredibly insightful; his expertise and tailored guidance as a personal trainer were invaluable in setting me on the right path.

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★ 5

MRS SHELBY N AMES DESERVE A RAISE GOOD JOB GUYS MY FAVORITE GYM

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★ 5

I've always struggled with staying healthy, but once I started working with Dylan my whole perspective has changed, I'm seeing more changes and improvements than I have my whole life, and now I wanna work to not only maintain what I have, but I wanna do more, grow me, lift heavier weights. Thanks Dylan!

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★ 1

I can count on top of my hand of how many trainers I trained with just to watch them judge and disrespect their clients but yet take their money smh the only trainer I’d consider is April because she’s professional and all about helping her client but most will charge you so much money all while disrespecting you and belittling you at the same…Ps if your client isn’t confident right away your job is to help them build the best body and a sense of confidence to get them to the next level nobody should get fat shamed or get judged for not being as confident….I’d highly recommend not to waste your money here with training because the trainers are rude and just want to take your money!!!

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★ 1

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★ 4

I’ve had a mostly good experience at Crunch. The gym has all the essentials: plenty of machines, squat racks, and cardio equipment. Some areas can get crowded during peak times, and I’ve occasionally noticed equipment out of order for a while. Staff is friendly enough, but not always super engaged. Still, for the price, it’s a solid place to work out.

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★ 5

Going to this Crunch location is something my kids and I look forward to multiple times a week!! The people are so friendly and helpful, and the facility is clean, well-organized and has such a welcoming atmosphere. I was new to the gym about 6 months ago but now can't wait to come in for classes, particularly Spin with Lore and HIIT with Ruth. What makes this even possible though is KIDS CRUNCH!! I have a 1 and 3 year old who are always taken such great care of by our favorite, Liz! as well as Tammy, Lamaree and Lily! All these women really treat us like family. Definitely consider Midlo Crunch, especially if you have kids!

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★ 4

I like the staff! Friendly and helpful. Cooler is better. Motivates sluggish pace!

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★ 5

Ive been a member for 6 months now and have truly enjoyed my experience at Crunch Fitness Midlothian. The staff here makes me feel like family, the equipment is top notch and I love the recovery area. I would recommend this location to anyone looking for a clean gym, with great staff and equipment.

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★ 5

Alyssa is an amazing trainer!!! Crunch midlo is where it’s at!!

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★ 5

Just started joining the gym and I love it ever since I joined

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★ 5

Wonderful gym and staff - shout out Jonah who put me on a plan for success.

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★ 5

I have been going to this Crunch for over six months and the staff is very friendly and knowledgeable if you have any concerns. They also have some compression boots which help with recovery and it’s completely free which means included in any membership. Shout out to Robert for being my recovery guy for my short time in Richmond.

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★ 5

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★ 5

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★ 5

Comfortable environment, nice people, a wide variety of machines and equipment to use. I come to this location daily after work! I have been picking up doing Zumba with Tracey which has also been lovely and am considering trying their Yoga class. They have everything you could ask for right here!

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★ 5

Wow, what a great gym! I have found a home. This is what I have been looking for.From the welcome upon arriving to the cleanliness of workout areas,to the fantastic equipment and trainers on the floor giving free advice. Your programs are top notch and it's fantastic to have access to a hydromassage.I daily reccomend this location and is happy to see my friends joining.

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★ 5

Great gym, great management, amazing compression machine, and awesome staf

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★ 5

Me encanta ... es amplio y no se llena tanto es muy cómodo

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★ 5

I love coming here and getting to bond and work out with my best friend! The HITT classes are fun and I love being able to tan right after my workout. Liz is also so helpful with my kids, they go right in to play with her!

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★ 5

Today was my first time here and I thoroughly enjoyed it! Can’t wait to go back this week! And shoutout to the kind and helpful staff especially Robert! (:

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★ 4

I'll give it 5 stars when the red light booths are fixed. Light bulbs have been out since 2024 with more burning out.

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★ 5

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★ 5

Joel is amazing to be around and gives me motivation to continue in my career. Amazing!

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★ 5

Joel was a wonderful representative over the phone. I did not know you can freeze your account. I greatly appreciate it. Now I don't have start the beginning process. 😊

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★ 5

I want to give a huge shout out to Ames and Shelby.

Ames did an awesome job recruiting me for membership. As a walk-in to check out the club Ames was very friendly, welcoming and articulated what Crunch is all about. I signed up immediately after his tour of the facility. Having Ames front and center when prospective members walk in is a winner!

I can’t say enough about Shelby. She is meticulous and extremely thorough in maintaining the facility. You can tell she takes great pride in her work. Like Ames she is also a winner!

I hope you see what I see in them and reward them to the greatest extent possible. Many thanks for the opportunity to recognize Ames and Shelby in this forum.

Howard P

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★ 5

I’ve been a member at Crunch Fitness - Midlothian for around six months now, and it’s been a great experience. The staff is always friendly and eager to help however they can. A few weeks ago, the manager, Robert, introduced me to the Normatec Compression Recovery System after one of my workouts—absolutely amazing! It honestly made a noticeable difference. The compression feels like a deep massage, and my legs feel lighter and more refreshed afterward.

Before using it, my calves and knees would feel kinda tight and heavy the next day, especially after squats or cardio. Now? Way less soreness, and any swelling I used to get is basically gone. I can actually get back into training faster without feeling like I got hit by a truck. Definitely been an important part of my routine ever since.

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★ 5

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★ 5

Friendly and loved our cycling class!

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★ 5

The gym is a great gym. Really good hardcore gym equipment.Very clean gym and great overall staff. Kirk in the front desk was very helpful and was able to take care of anything I needed. Highly recommend this gym to anybody who wants to feel like they are working out with family .

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★ 5

Really had a great experience at this location this morning. It was clean. Staff was friendly. Plenty of equipment, no wait time. Good job!

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★ 5

Kirk has been amazing since joined crunch fitness. I have traveled to all locations from Richmond to VA beach area and Kirk is the best hand down.

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★ 5

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★ 5

I’ve been a regular at Crunch Fitness and couldn’t be happier with my experience. The staff is incredibly welcoming, creating a friendly and motivating atmosphere that makes every workout enjoyable.

A special shoutout to General Manager Robert, whose leadership and dedication have significantly enhanced the gym’s environment. His commitment to fostering a positive community is truly commendable.

Recently, I tried the Normatec leg compression therapy after a challenging leg day, and I’m in love! The recovery benefits are remarkable, helping to reduce muscle soreness and enhance circulation. It’s now an essential part of my fitness. Highly recommend!”

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★ 5

The new management is amazing!!!

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★ 1

This is the worst gym ever. They try to play in your face to when you want to cancel. I called in to cancel and got the confirmation and yet charged again. They SUCK! And I’ll make sure to let people know

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★ 5

Everyone is kind, easy to talk to, and so helpful! I greatly appreciate all they do!!

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★ 5

I had such a great experience at this gym. It was extremely clean and welcoming. They have a great staff, great equipment, and was all around a fabulous gym. Everyone was helpful and friendly; and I have to make a special shout out to the General Manager Robert! I’m definitely looking forward to my next visit.

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★ 1

I requested a trial day pass and was led to believe I would receive one. However, when I arrived, there was no pass arranged. The front desk offered no help, clarification, or guidance to resolve the issue, and I felt disrespected when the reception laughed at the situation. Very disappointing experience with both management and staff.

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★ 4

This gym is by far the friendliest I've been to . I use the daycare and those women are amazing at their job . Everyone is super nice the gym itself is clean . Overall great experience I have april as my trainer and she is fantastic ! The only negative thing I can say is I wish the daycare didn't close early it would make life easier as a mom if I could pick up my kids after school and immediately go straight there for a workout . But I can't I have to wait till 4:30 which makes it difficult because I have to rush to get home make dinner get things ready for the next day and get them ready for bed .

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★ 5

Joel was extremely kind and helpful in the process of getting my membership squared away! Though the gym has heavy traffic at times, it has a lot of equipment and offers good value for what you pay. All of the staff is kind, as well.

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★ 5

Switched from planet fitness to crunch, definitely don’t regret it. Amazing staff and there if you need help. Love all the perks that come with the membership.

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★ 5

Great staff, clean, and love everything that comes along with the membership. 100% recommends

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★ 5

This place never fails to give me a great gym experience. The staff is very friendly especially the general manager!! One thing they added in their relaxing and recovering area is the compression therapy boots. 10/10 experience every time!

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★ 4

Super friendly front desk, tons of equipment and clean locker rooms! I didn't see a sauna which was a bummer, but they do have red light therapy rooms!

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★ 5

I visited Crunch Fitness Midlothian for the first time today! From the minute I walked in, I felt welcomed and at the right place. I was greeted at the front desk by staff and General Manager, Rob. He was a very cheerful and motivated person. I saw him walk around motivating members of the gym and congratulate individuals on beating their PRs. I also ended my first time experience at crunch fitness with a normatec recovery session after an intense lower body workout. It felt amazing and I will be visiting this location more often.

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★ 5

I’ve been a member for a few days now, and have enjoyed this facility to its fullest. Each visit I experience a great workout with a wide range of equipment, and an even better staff. The General Manager Robert and his staff are extremely helpful and encouraging, and allowed me to experience a great recovery session with the Normatec device. I look forward to inviting my friends to join as well.

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★ 5

Awesome gym. Been a member of crunch for a few years now and never had an issue. Liz and Tammy in kids crunch are amazing with my kid. Xan is pretty dope and Beto knowledgeable. The GM Robert is the man! I drop my AirPod behind a panel in the locker room and he came to the rescue! Save me some $$$ and got it for me so I ain’t have to buy some more. Thanks homie!

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★ 3

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★ 5

Great Customer Service Resolution

I joined Crunch Fitness in November and initially had some concerns about the cancellation process. When I decided to cancel my membership, there was some confusion, and I was unexpectedly charged $26. At first, I was frustrated because I had to call multiple times, and I misunderstood some aspects of the policy regarding the 60-day notice.

However, I really appreciate Kurk and the General Manager for reaching out to me and resolving the issue promptly. They went above and beyond to address my concerns and ensure everything was handled professionally. Their efforts to clarify the situation and make things right didn’t go unnoticed, and I truly value their commitment to customer satisfaction.

Thank you, Crunch Fitness, for turning a frustrating experience into a positive one.

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★ 5

The gym has significantly improved ever since new employees have been added! A big thanks to Julio at the front for being extremely helpful and being detailed about the whole process. His kind and understanding attitude helped me and my family sign up without any problems! I’d recommend the gym. Specifically ask Julio for any questions on the memberships! Very helpful! 10/10!

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★ 5

The Midlothian Turnpike Crunch Fitness has such a wonderful and inviting atmosphere, I cancelled my membership immediately from another gym and joined the same day. The GM, Robert Thomas, made me feel comfortable, supported, and enlightened me on so much that would greatly benefit me on my new fitness journey.

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★ 5

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★ 5

Love this gym, it's got all the equipment you need and friendly staff! Rob always looks out and hooks me up with the Normatec boots for optimal recovery 🦵

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★ 5

Awesome gym! Best crunch fitness in town. Great staff too!

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★ 5

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★ 5

Love this gym! Clean facilities and super friendly staff! Really enjoyed trying out the recovery services, HydroMassage and red light therapy. Highly recommend!

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★ 5

If you're looking for a gym that has all the essentials for your fitness needs, Crunch is the place to be. I have nothing but great things to say about the staff, trainers, classes offered, price, and even management. They are respectful, kind, knowledgeable, and cultivate an environment where you can be yourself. Whether you're beginning your fitness journey, someone who starts and stops after being consistent with working out, or a gym rat, you will meet your fitness goals at Crunch Fitness. 💪 The best part is that the staff brings upbeat energy, motivation, and encouragement. They are pleasant, greet you, and have a level of humility, so it doesn't feel awkward, which is different from other gyms I've been to in the past.

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★ 5

I've been looking to get back into the gym for a while but I have always had trouble finding a gym I was comfortable in and would continue to return to. I tried this gym as it fit my budget and was easy to get to from work. First impressions are super important to me and I will say the way I was welcomed into the gym and walked through how everything works was amazing. Ame's was the first person I interacted with and he was so kind and welcoming, giving me all the information I asked for. I also met with Nathan who was so thorough in walking me through all the perks and resources here. He was so patient in answering all my questions. I am very excited to return to this Gym in the future

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★ 5

I don’t usually feel comfortable in your run of the mill gym, but this location had a really welcoming vibe and I didn’t feel out of place. Ames gave a fantastic tour, was extremely knowledgeable, and didn’t make me feel any signup pressure. As soon as I’m done with PT I’m signing up.

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★ 5

Really enjoy this gym. Spoke with Ames at the front desk to iron out some billing questions, they were super helpful and were able to resolve it for me.
Also love the facility, it’s always so clean and the staff are all friendly and helpful. When I stopped by to check the gym out, Ames gave me the tour and was super knowledgeable about the tour, the class offerings, schedules, billing, etc. I felt very comfortable at this Crunch!
Huge thanks to Ames and the team there- looking forward to my workouts.

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★ 5

I loved my trial at Crunch midlo over thanksgiving and I will definitely be coming back at christmas!
My little cousin had a great time with Liz in the kids zone.
Ames at the front desk helped me book a class without having to go online (I admit I have been sleeping on zumba!) and he and Robert were just so nice to chat with. Great team, great location!

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★ 5

I as visiting the area from out of town over the Thanksgiving break and found this to get some routine workout days in while traveling. Robert, the manager, was super helpful for getting me some short term usage and showed me around the facility personally! Friendly and welcoming environment! If I travel again I will definitely be back!

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★ 1

Not a bad gym but at least once a month they fail to open in morning. They open at 5 and sometimes they open 3 hours late, which is ridiculous.once again the gym is not open at 6:40. This is a terribly run gym.

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★ 5

Incredible gym and incredible staff!! Shout out to Joe, Joel, Zach, and especially the manager here Robert Thomas.
I had an issue with my membership and Robert immediately took the time himself to help me directly and correct the situation. Very grateful for all the kindness and a manager that actually cares for his members, Robert is amazing!! Couldn’t recommend this gym enough!

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★ 5

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★ 5

Joel was very helpful today

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★ 5

I love crunch gym

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★ 5

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★ 5

What I like about the gym is it has very competitive pricing and their benefits (including unlimited guest pass). Also, the gym is very transparent about how their pricing works (with overdue fees and annual fees) and do their best to help you out if you’re in a difficult financial position. Other than that, the gym has a large variety of free weights, cardio machines and resistance machines. Lastly, the locker rooms are very clean and the showers are consistently clean and hot.

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★ 1

Brandon - where’s my HAT???
Denis

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★ 1

Would be nice if they would clean the mold in the shower stalls. It’s been there for months and hardly ever does it look like it’s been cleaned. Have left messages for management multiple times to talk to me about this issue and never once did I get a call back. Also , dead cockroach’s litter the light covers in the kicker room. Have been there for a few years now. Kinda gross!!

Weight area is top notch, locker rooms though get 0 stars.

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★ 5

i love crunch and kirk

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★ 5

Clean, good machines, excellent program of zumba

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★ 5

Joel was super dope at the front desk, really nice conversationalist

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★ 4

Joel is super helpful!

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★ 5

Joel at the front desk greeted me with such kindness and respect. Very informative and helpful!

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★ 5

Very slay

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★ 5

Great gym, I use my nationwide crunch membership and these guys are definitely in my top 3 that I’ve been to across the north east and south east. Highly recommend a stop in for a trial membership or tour. Very welcoming environment.

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★ 5

Love the staff. ! They are so nice and helpful. Especially Zach!!

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★ 5

The staff here are incredibly friendly and welcoming. Ames was the first person I met after joining. He's always ready to help out and answer any questions I have. Would definitely recommend to anyone new to the area or just looking for a great gym🔥

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★ 5

I enjoy my time working out at Crunch and getting my “me time” in whether it’s in the morning or in the afternoon. My daughter loves going into Kids Crunch and playing with all the other kids.

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★ 5

I’ve had an amazing experience at Crunch Fitness in Midlothian! The gym is always clean, and the equipment is top-notch with plenty of variety for all types of workouts, from cardio to strength training. The staff is super friendly and welcoming, always greeting you with a smile. What I really love is the variety of classes they offer – there’s something for everyone, and the instructors are knowledgeable and motivating. Whether you’re just starting out or a seasoned gym-goer, Crunch provides a comfortable and energetic atmosphere to reach your fitness goals. Highly recommend!

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★ 5

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★ 5

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★ 5

Best gym!

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★ 5

First and foremost this gym is already amazing and everyone is super friendly but Joel absolutely takes the cake. He is so friendly and knowledgeable! More companies need employees like Joel! Crouch has a gem!

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★ 5

Ames is the best. Super friendly and helpful! Makes the 5 am wake up worth it.

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★ 5

We love joel!

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★ 5

Joel was awesome

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★ 5

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★ 5

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★ 5

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★ 5

Great gym. Joel is super helpful

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★ 5

Love this club

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★ 5

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★ 5

Def my go to gym. Never too crowded. Every machine I need. Place is super clean and always good music. Staff is amazing.

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★ 5

The trainers and front desk workers are awesome and a big motivation! Whenever they see me working out they come and talk to me and help push me to keep going in whatever workout I’m doing.

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★ 5

Great gym, good community. Plenty of cardio machines and weight machines

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★ 5

Great place for a workout. Ample equipment, helpful staff.

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★ 5

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★ 5

Pretty good

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★ 5

My husband frequents this gym and this morning had a freak medical emergency. He is alive and doing well now thanks to the fantastic people who work there. Thank you to the facility for maintaining an AED machine. Thank you to the training done/personal knowledge. I will forever be grateful.

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★ 1

Great gym but The only thing I dislike is they never say hello or goodbye when I arrive and leave. Idk if it's because I'm african american or not.

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★ 5

They are real nice and love that gym

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★ 5

Climate controlled fitness with friendly staff. Best perk is child watch while I workout! Trainers are on-site for education and fitness plans and a hydro bed for recovery.

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★ 5

April has been my PT for the past three months, she made me feel extremely comfortable first starting and now I have the biggest self-confidence ever! Thank you April ❤️

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★ 5

April is a good coach. She is flexible with her time and makes a lot of food suggestions.

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★ 5

My trainer, April, has been instrumental in transforming my fitness journey. Her personalized approach and encouragement have not only motivated me but also helped me achieve significant strength gains. She tailored workouts that challenged me while ensuring proper form and technique. With her guidance, I've not only gotten stronger but also feel more confident in my overall fitness level. She has put me on the right track towards achieving my fitness goals. Thank you, April.

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★ 5

Ashlen is amazing. Her excitement and dedication to helping people reach their goals allows her to create just the right workout. Always encouraging, Ashlen makes working out fun and motivates me to go beyond what I think I can do. She even makes a point to stop and check in when she sees me just working out at the gym. She is the best and really makes you feel successful and celebrated on your health journey. Ashlen, you rock!!!

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★ 5

Great facility and super nice staff. My trainer, Chase, is awesome. Work with him if you want to see results!

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★ 5

I did personal training with Ashlen, and she was awesome! We went over everything from nutrition to weight training. She is very knowledgeable and I definitely recommend training with her.

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★ 5

ashlen is HANDS DOWN the best trainer I have had the pleasure of getting to train with. She actually listens to your concerns, knows when to challenge you and wants you to succeed just as much as you do. Five stars is not enough. You will not regret signing up with her.

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★ 5

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★ 5

Ashlen is amazing! She is very encouraging. My husband and I train with her every week are making steady progress with her! We are stronger than when we started! She listens and gives great directions - showing us each move, ensuring we understand it and do it safely. We’d highly recommend her if you want a safe, knowledgeable, hardworking, challenging trainer!

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★ 5

I have been working out with trainer Ashlen since February and I have loved my results with her. She has her own amazing weight loss journey so she has been in my shoes and she’s proof of what I can do if I stay motivated and push myself to go harder. She’s very bubbly and positive, so no scary yelling or crazy unsafe exercises. I’d work out with her every day if I could afford it! I highly recommend training with her!

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★ 5

My husband and I have been working with Chase Musselman. He is an awesome trainer. Very personable and knowledgeable about the appropriate training and diet to help us meet our goals. He also encourages me to do my best and keep going when things get tough. We would recommend working with him if you are in need of personal training!

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★ 5

Chase has been an amazing trainer he is professional an has helped me in areas that are lacking for me an really helped me have better form

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★ 5

I have nothing but good things to say because my personal trainer has made my enjoyment of the gym 10 times better. The team at this crunch have made me feel welcomed and my personal trainer Chase has made it fun with how close we have gotten working out together and I recommend this place.

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★ 5

I do personal training with Chase and he's great. I feel like he's actually concerned about my progress. He always messages and says he looks forward to working with me. He's never late or misses an appointment. I would highly recommend him at this gym.

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★ 5

A nice location with a knowledgeable and friendly staff. I highly recommend working with personal trainer Chase Musselman if you have any particular fitness goals. He’s a fountain of information and if you stay accountable, his program WILL get you results and get you to your goals safely.

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★ 5

I have really enjoyed getting g back to Crunch fitness, Chase Musselman, my personal trainer has inspired me to consistently work out by building me a structured workout regime that is enjoyable to follow. I am already seeing positive results after three weeks with Chase.

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★ 1

I signed up for a 3-day guest pass.

On my third day, I came in, ready to sign up to become a member.

When I discovered the start up fee was $89 (not the $1 promo I received texts about…guess I didn’t read the fine print about standard membership…), I said I would think about it and wanted to work out for my third day that I was honored.

It was at this time I was informed that my pass was expired. When I showed the email he said that the email was incorrect without an explanation.

That left me feeling a bit cheated and no longer interested in becoming a member.

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★ 5

Trainer Chase Musselman has been very helpful. He has an extensive knowledge of anatomy and physiology, so is able to explain the purpose of each exercise. Highly recommended.

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★ 5

Very nice
Chase is cool too I guess

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★ 4

I really like this location, it’s well maintained, and the staff are friendly and knowledgeable. Chase Musselman is a perfect balance between drive and realism for a person seeking personal training. He listens to what your goals are, goes over what can be done safely, and what it takes to get there ( sadly diet is a large part of it, bye bye comfort foods).

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★ 5

Chase Musselman is an outstanding personal trainer. His dedication to his clients' success is evident in every session. He goes above and beyond to ensure that each client receives personalized attention and support, tailoring workouts to individual needs and goals. Chase’s commitment to helping his clients achieve their best selves is truly inspiring. Highly recommended!

Source: Google

★ 5

I’ve had a great experience at Crunch. Good equipment there, and the staff and trainers have been excellent. My trainer Chase is exceptional. He breaks down everything simply for your workouts and diet based on your own personal goals and pushes you to past the limits of what you thought you could do. Amazing trainer for a great gym, highly recommended.

Source: Google

★ 5

I signed up for a personal trainer last month at the Midlotian crunch. My trainer is name Max !!!! He is great !!!!!!!!!!!! He makes sure you have a great and effective work out. I have one hour every Monday. By the time I finish my workout I feel really great, a little sore but that's ok to. His training and instructions prepare my for the other machines I use during the week. He plans my excercise programs and makes sure I'm doing the exercises right. Every week he reviews my program and always ask if anything needed to be added or changed. He really cares about his clients !!!!!!!

Source: Google

★ 4

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★ 5

Friendly staff and the daycare is so good. liz is always so nice and patient with kids!

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★ 4

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★ 5

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★ 4

Chesterfield Towne Center energy is unmatched, and I'll be continuing to go here, but it seems like billing issues are common, which kinda left you feeling shorted for something that wasn't your fault.

In general, it's a very friendly and welcoming environment. The class instructors seem to really care about the product they're putting out. Trainers are friendly and knowledgeable. Minus the billing issues, I think it's one of the best spots in Midlothian. The only thing I would change is 1 mkre of each Bench/Squat rack and a TRUE Smith machine. Not the Nautilus Freedom Rack. But with limited space, that's to be expected. And even during busy hours, you can make do if you be respectful and ask people how many they have left and if anyone else was waiting.

Would be cool to see a mega Crunch with the extra space next to Sears (Damn Cellar Boxing)

Source: Google

★ 5

Excellent loved the classes with Ruth & Yolanda

Source: Google

★ 5

I joined Crunch for the closest thing to CrossFit I could find, which is their HIIT program. I am well versed in CrossFit, but it is cost prohibitive in this area, so HIIT, being a form of CrossFit, was the next best thing.

I took 3 HIIT classes for free before joining the gym. The $9.99 per month membership does not include the classes so I signed up for the top tier at $29.99 a month. Definitely doable. Sadly though, the early morning and Friday HIIT classes were cancelled almost immediately after I joined, due to lack of participation. Lucky for me, my work schedule allows me to take the classes at 930am M-T. They also offer them at 6p.

Carolyn is the HIIT trainer on the weekdays. I like her style, she's bubbly and motivational and I usually work up a good sweat. I've taken Traci's class on Saturdays, which is very intense. The HIIT zone has all the stuff...Pylo boxes, Battle Ropes, Pull Downs, Bar Jack, Slam Balls, Medicine Balls, etc.

Crunch offers spin classes as well as several others. Aerobics, Zumba, All Out Athlete, Chisel, to name a few. I did a couple with Ruth and they were brutal, in a great way.

I think the gym has every piece of work out equipment one could ever want, EXCEPT for the Smith Machine, which I really like if I'm lifting because I simply feel safer.

The ONLY reason I'm giving Crunch 4 stars instead of 5 is that one day I asked for help understanding a machine and I was kind of brushed off. My fault for not being a little more assertive, being that I pay to play there, Because I came in for the classes and didn't ask for more, that's where I'm at. I'll work it out.

All in all, I am enjoying Crunch and the HIIT Zone, even on days when I can't show up for class.

Source: Google

★ 5

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★ 2

Overall positive experience save for one major issue which I will get to at the end. The gym is clean, the majority of the equipment is new and in good repair, and the locker room and shower situation is good. The major issue, and the reason for my low rating is that multiple times a month, an opener just doesn’t show up to open the gym in the mornings. This has been happening since mid-2023, and continues until the time of this review (2-18-2024). The fact that management cannot guarantee reliable access to the gym within posted operating hours is inexcusable, and I have cancelled my membership as a result. If you work out during mid-day or evenings, this issue should not affect you and apart from this one major failing I would recommend this gym on all other attributes.

Source: Google

★ 5

Very friendly atmosphere. You will always feel like going back for more fun experiences.

Source: Google

★ 1

I signed up for personal training, in June 2023,for one month, but the manager (Brandon) signed me up for a year contract (without my knowing until months later). Then when I wanted to to continue my membership for 3 additional months, I was signed up for a SECONDARY package. Multiple withdrawals for four months without my knowing. When I expressed to management, they gave me the runaround for MONTHS trying to exhaust me into giving up. I was told I would get a full refund by the director, and then he quit. The next director has informed me that I am only allowed to berl refunded partially because I dipped into sessions that I DID NOT KNOW I HAD because I was signed up for additional packages that I did not ask for.

I, still, in February 2024, am trying to get my full refund back. The question of how much I deserve to be refunded has become about session count, rather than them owning up to the fact that their manage, Brandon, made a mistake, and the gym has areas they need to improve on. There are other complaints regarding Brandon in these comments. He has since gotten a promotion (lol) and is no longer at this location. They have scammed multiple people in this same way. Do not sign up for personal training. Do not go to this gym. Terrible capitalistic, deceptive, thieving gym.

Go elsewhere.

Source: Google

★ 5

So far this was my first day visiting this location (I usually go to the Ridgefield Pkwy West End location) and it was a great awesome experience. Huge clean organized space, a lot of equipment, and a great welcoming energy by the nice lady at the front desk, even during opening. We went 6am (Saturday opening) to 8am. So great morning experience.

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★ 1

Unprofessional staff

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★ 4

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★ 5

Great atmosphere and great workers that will help you with all your workout needs

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★ 4

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★ 5

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★ 4

Every single person who works here is beyond nice - from the folks at the front desk, to the trainers, to the folks who keep it clean. I only wish they had more options for lifting. It feels like it’s mostly a cardio gym with lots of stair machines, treadmills, and ellipticals. More racks and more benches would be *divine*

Source: Google

★ 5

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★ 5

I love to train here and enjoy a hydromassage at the end of every session

Source: Google

★ 3

It’s a great gym, except the employees that work in the am are late opening the gym, are always on their phone instead of doing their job. Making sure the locker rooms are clean, soap is in the dispenser and paper towels are stocked around the gym should be done every shift but it’s not instead there is the same trash on the floor for days and paper towels are empty, no soap. It’s not a hard job. Hopefully they read this and fix the problem.

Source: Google

★ 5

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★ 1

BEWARE new members!!! DO NOT SIGN UP FOR A PERSONAL TRAINER. Like the members in previous reviews, I too signed up for a trainer for 3 months during the summer. Brandon initiated the paperwork and was well aware of my wishes, yet here I am with money continuing to be charged to my credit card and a contract that with a year's committment!!

I have gone through all the proper channels and continue to get the runaround from Brandon. I've been told there is a new area manager and when I called to make an appointment with him, my call was interecepted by Brandon and I have yet to clear this fraudulent behavior up.

Next stop...12 On Your Side!

I had an excellent trainer and the HIIT classes are fabulous. What a shame to have an undercurrent of dishonesty.

Source: Google

★ 5

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★ 5

Awasome

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★ 5

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★ 5

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★ 2

The gym itself is decent. They have the equipment we were looking for.

The in June 2023 we signed up for personal training program for 8 weeks ONLY thru early August 2023. Yet they, via Brandon Summers the Fitness Director, set us up for automatic billing indefinitely. Good thing I read fine prints. Talked to him immediately to make sure that our billing would stop after 2 months (8 week sessions).

Cancelling a billing should be as easy as them signing up a new member. But it took me multiple attempts in person, Brandon and I spoke in his office, I sent him text messages (from the number that he himself texted me first about the personal training).

But he kept saying he was at another location and that he needed Joe the regional manager to put my account on freeze. Then I spoke with Brandon again at the gym to confirm that my account has been put on freeze. He literally pointed at Joe who was leaving the gym, "He's the regional manager".
And the texted me to confirm "You have been frozen".

After the correct charges in June and July 2023, I wasn't charged in August 2023. So I thought this is it.
But then on 9/9/23 my credit card was charged again!
Even our wonderful personal trainer Melissa acknowledged that our training sessions have ended.

More lesson learned about business ethics than the workout itself.
I was hesitant at first to sign up for a program like this at a gym, but gave it a try anyway in good faith. But the business doesn't seem to have any respect to its customers at all. I believe this unauthorized charging, especially after they confirm that my account has been frozen, can be considered a fraudulent activity.

I suggest anyone to really think about this risk if they consider joining the personal training program at Crunch. Might as well find a reasonable fitness enthusiast with decent knowledge and hire him/her as your PT.

Google doesn't allow a second/separate review, so adding this part to give credits to Melissa.
She's knowledgeable and was always willing to work around around schedules. We did learn some important details in our workout routine. It was a great experience overall with her.

Source: Google

★ 5

I love the best gym the ones in front are very friendly very clean I love the best gym,

Source: Google

★ 1

New Members beware...This location has the ability to sign up members during business hours on everyday. But, cannot cancel memberships until they have something in writing and only can do it Monday through Friday when the manager wants to come to work.

Source: Google

★ 5

Overall an excellent gym. Not too crowded, easy membership setup at a very reasonable price, and tons of equipment that most other gyms don't have. Would certainly recommend to others.

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★ 3

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★ 5

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★ 5

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★ 1

I had worst experince with crunch Fitness trainer

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★ 4

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★ 5

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★ 5

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★ 5

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★ 4

This gym is great, I don’t feel crowded ever. The layout is very easy to navigate. The selection classes offered are limited but great. The staff are young but professional and knowledgeable. Crunch is a great investment in yourself 😊

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★ 4

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★ 3

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★ 5

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★ 4

Hacen falta más maquinas debido a la cantidad de persona que asisten en las horas pico

Source: Google

★ 2

This facility has gotten progressively filthier since we joined two years ago.

The flooring is bubbling up and trips you while you’re lifting.

The restrooms are rarely cleaned and paper towels are overflowing the trash cans.

There are dust bunnies that have been in the same place on the floor for weeks.

Bring your own spray bottle of sanitizer as theirs leak and the paper towel dispensers are chronically empty.

Source: Google

★ 5

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★ 5

This gym is convenient, has all the equipment you would need. Clean and great Zumba Fitness classes!

Source: Google

★ 5

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★ 1

got the three day free pass
She wasn’t at the desk when standing in the office. I told her I got the three day free passes I showed email she asked me if I wanted to join and I said no not today she returned to the office. I have no idea where the locker room was. The equipment is dirty, one of the toilets I no toilet paper trashcan in the locker room is running over were trash. It looks dirty shower looked dirty on the door.

Source: Google