★ 3

Hello crunch! I've been a member at this location for 5 years now and it's been a joy...however lately I've noticed how rude some of the staff can be. Even some of the personal trainers have been rude when I say hi in the past. Im here for one thing only and that's my health. I love being part of a community but judgemental behavior and gossip is not necessary for a gym that claims to be non judgemental. We are adults. Its a shame I have to write this review considering I've been a member for 5 years now. I've been doing hotel and customer service work for over a decade now and it's rather disappointing seeing the weird behavior some of the staff has. I've really enjoyed coming to this location but might start going elsewhere because im noticing a decline in customer service.

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★ 5

Wonderful trainers! Julia is the best!

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★ 1

Just a crappy budget gym that’s dirty and doesn’t have enough plates to go around, but I guess you get what you pay for. Are all the Crunch fitnesses competing to see which one can be the worst? As with the one on Brook Road, if Planet Fitness had heavier free weights, I’d go there.

EDIT: How are you going to warn people it’s 15 minutes to close BY TURNING OFF THE LIGHTS WHILE PEOPLE ARE STILL WORKING OUT?? That’s a huge safety hazard at a gym.

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★ 5

Will I come by and give your gym a spin and it's very impressive and I like everything that's going on here and I actually got in the tanning bed and I will definitely be back some more thank you for giving me the opportunity to check out your gym here in Richmond Virginia and all the employees need to get a high five and maybe a raise thank you for the experience

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★ 5

I LOVE CRUNCH ITS GOT EVERYTHING

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★ 5

Scott’s Addition location is a great place to workout. Environment and staff are awesome, special shout out to James, Julia, and Brendan!

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★ 5

Just moved to Richmond & love how close this location is to my place

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★ 5

Tamika has a great personality with a warm welcoming greeting people as they come in and out the gym. She gives great intel and insight on upcoming events and what’s going on currently with Crunch Fitness.

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★ 5

Best complete set up and staff!!

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★ 5

I really love this gym it’s always clean and the staff is always friendly especially Tamika

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★ 5

Best gym ever
Tamika is amazing
Cam is also amazing

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★ 5

Love going to the classes!! Zumba and Pilates/ chisel are my fav!

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★ 5

Very clean and the best gym in Richmond!

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★ 5

Clean gym clean equipment and nothing broken

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★ 5

Clean facility and great staff especially dig dude with the beard

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★ 5

I love it here and thank you

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★ 5

Favorite gym in RVA!

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★ 5

Crunch helped me out, love this gym

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★ 5

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★ 5

Love the energy, atmosphere, and staff! Cam and Fiona are always happy to help me out and Jordon does a fantastic job managing his team!

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★ 5

Great gym and great staff

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★ 5

Friendly people clean gym

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★ 5

Montae is the best!!!!!

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★ 1

4th update: 9-27-2025 gym should open at 6am. I was there until 6:33 and it was not open. Another person who arrived also said this wasn’t the first time it happened to him this month. So how often is this happening. Why won’t the gym do something? I emailed them and told them there were multiple ways to fix the issue. Either have 2 staff available at open to lessen the likelihood of not opening on time, give us an emergency number to call when it’s not open, or give us access with a code or a key fob. It’s quite simple.

3rd update: 6-12-2025 gym opens at 5am but no one was there at 5:55am. This is the 3rd time it has happened to me. Things happen, people don’t wake up on time, why doesn’t management have a backup plan for when that happens? This should have happened once and then the issue rectified.

2nd update: No one at the front desk this morning for the entire 40 minutes I was at the gym. While it was open, what’s the point of locking the door if staff will not be there to answer questions. Also note, since they have an unlocked computer and no staff, this seems like a big security risk for personal details and possible billing.

Update to my review: today I visited and it’s almost 6am and they still aren’t opened. It’s supposed to open at 5am. This has happened to me twice in 2 months and another guy waiting outside it has happened to him 10 times. So clearly this is a problem that they refuse to find a solution to or at the very least are unaware because there is no way to communicate with management.

On one visit I found that 4 of the paper towels holders were empty (I haven’t counted but that has to be 50%). I told the front desk and the 2 of them laughed and said they would let Marie know when she got in!!! What is the point of the front desk staff if not to fix issues? They are hardly ever at the front when you walk in so is their only job to unlock the door in the morning? I would have notified the facility directly instead of a review but there is no way to provide feedback to someone other than at the front desk and we know how that turned out.

Source: Google

★ 2

I like that you are convient for those us that live in Scott’s, but would really like if you made it to where we could get in at anytime. I don’t care that the employees is late, that’s life and happens . Just think that switching to key fobs would be awesome. I know that would probably take a lot. But it would be nice to have. Anyways…. Always appreciate the good vibes. Just out here waiting for someone to unlock the door for the second or third time this month so I’m writing a review.

Source: Google

★ 5

Tamika is so helpful and friendly every time I go to the gym. She always has a smile and goes the extra mile to make sure everything is good. She also helped me booked my kickoff which was really helpful!

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★ 5

Group fitness at the Scott's Addition location is AMAZING due to Virginia (instructor). She IS THE motivation queen. Her energy, explanation, and examples help so much. Come take a class with her, you will keep coming back every single week. I've been out of the gym for so many years but I've enjoyed the group classes so much that I am now a regular.

Also, the front desk staff are so welcoming and kind it is refreshing to be greeted by smiling faces after a long day!

Source: Google

★ 5

Super clean with friendly staff and instructors!!

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★ 5

Love crunch at Scott’s Addition! Great staff and equipment

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★ 5

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★ 5

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★ 5

The gym is very accommodating, tends to get busy on the weekends but there is still enough equipment for everyone.

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★ 5

great gym to go to, excellent staff. spark has wonderful hospitality.

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★ 5

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★ 5

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★ 5

Great gym, great childcare, and the staff is great!! Shoutout to Spark and Allye!

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★ 5

Best gym to go to in the city!

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★ 5

Great gym for a great price. Has everything you need and always has good vibes from the staff and the other folks at the gym.

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★ 5

Payne is awesome!!!

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★ 5

Solid gym and equipment. Payne hooks it up as per usual

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★ 5

Payne is the man. This is the best crunch ever.

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★ 4

Love the broad st location always a good vibe.

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★ 5

Payne is the man! No excuses 😤

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★ 5

Need more bench presses

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★ 5

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★ 5

It’s my home gym. Best part of my day!!

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★ 5

great spot

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★ 5

Payne is very nice and helpful

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★ 5

Great gym, payne

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★ 5

nice place very clean

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★ 5

Payne its the best gym

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★ 5

Good staff great atmosphere love the gym and Vinny he’s the man best employee

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★ 5

best gym in the richmond area with great machines and personal training! Love Vinnie hes amazing

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★ 5

Great gym very friendly front desk staff Vinnie is definitely a standout !

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★ 5

Love this gym, been going here for years highly recommend. Vinnie’s great 💪🏻

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★ 5

great variety of equioment and very friendly staff!

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★ 5

Somewhat Clean, equipment works, need a set of easy bars with increasing weights, i like it!

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★ 5

Best Gym in town can get to machines quick in and out for a busy lifestyle

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★ 5

Great gym, Fiona and Julia are best fitness directors. So nice and so helpful.

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★ 5

Best gym in Richmond, hands down!

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★ 5

A great place to work out 💪

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★ 5

I come to this gym often and it is very nice and clean! The workers are very friendly; particularly Tamika. She’s super nice and helpful. Really enjoy this location.

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★ 4

Location has a good amount of equipment and good spacing for not a huge building space. Great customer service shoutout Tamika!

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★ 5

Tamika was so helpful and amazing and loving we love her

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★ 5

Tamika was very helpful and awesome to talk to .

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★ 4

Gym keeps friendly people up front who regularly become part of the culture here. Gym is kept mostly clean, sometimes seems understaffed around back to school time - could easily be tackled with some better planning around this season.

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★ 5

Yoga and zumba here are great, Payne was funny and had great customer service lol

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★ 5

Great workout!!!

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★ 5

Ben coming here for a few years now I love yoga with Haley and shoutout Payne at Crunch !!!

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★ 5

Only did squats, but was a great set.

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★ 5

Crunch is awesome because Payne is the best 😄🏋️‍♀️🤸‍♀️

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★ 5

Had a good workout! Shoutout Payne

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★ 5

Had a great workout. Payne was awesome and inviting and hooked me up with a Gatorade. Recommending to all my friends

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★ 5

Tamika is very friendly and always helps me out!

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★ 5

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★ 5

Amazing gym! Been going here every now and then but the quality has never changed! Tamika was also very friendly and nice!!

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★ 5

No Payne no gain

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★ 5

I started at Crunch because it's the closest place to my apartment in my discounted gym plan, so I didn't do a ton of research before going, but I have had a stellar experience. Getting set up was really easy, the gym is clean and has a lot of machines despite being in a relatively small footprint. All of the staff are really energetic and kind -- pretty much the entire clientele is young and fit which can be intimidating, but I have felt really welcomed by Rachel in PT, the front desk staff, and the group fitness instructors.

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★ 5

They have a great selection of equipment, but can be a little over crowded at times. The staff is super down to earth and more than willing to answer any questions that I’ve had since I started my fitness journey. Last but not least their atmosphere is always a vibe.

Shout out to Julia, Cam, and the trainer who has the cool glasses and haircut.

Source: Google

★ 5

I love the atmosphere of crunch. You get the amenities of the gym as well as classes like yoga,Zumba, and even spin for the same price. Payne the sales representative was every helpful and nice.

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★ 5

Thanks for the drink!

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★ 4

Love this gym! It’s pretty crowded during the week nights but if you have the freedom to work out during the day on weekdays or during the weekend, it’s not usually too packed. Tamika rocks and is super friendly and helpful with setting up a membership!

Source: Google

★ 5

Great gym great employees wonderful environment all around. Shout out to Payne great customer service

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★ 5

AND I QUOTE...."NO PAIN, NO GAIN!".......we got you covered hydraton and the workout!.. JAMES PAYNE!!!!!

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★ 5

Great gym

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★ 5

Love coming here and getting those gains 💪🏼💪🏼💪🏼

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★ 5

No Payne No Gain! Great gym, can't live with out a few hours at the gym.

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★ 5

I really like the gym, the staff here maintains it frequently. The staff is so humble and sweet. Payne is a great guy, very good at recommendations.

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★ 5

Payne got me right! Very professional.

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★ 5

Payne no gain hear me

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★ 5

I come to crunch almost everyday! Great environment! Payne is awesome ! Come check them out

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★ 5

Talk about a freaken pump brother pull up if ya ain’t scared Payne gonna get ya right

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★ 5

Payne got me swoll great gym great people

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★ 5

Thank you for the warm welcome Payne!

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★ 5

Payne will push you toward your best self at Crunch.

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★ 5

S/o to Payne. Love this gym been going since December 2024. Great set up.

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★ 5

Payne was awesome!

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★ 5

Payne

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★ 5

Payne was so helpful. Facility is very clean and great staff

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★ 5

Payne is great

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★ 5

I just joined Crunch and I absolutely love it! The space has a lot of variety and quantity of equipment so I always get a great workout in! The personal trainers are usually at the front desk and always great you with enthusiasm, namely Tracey, Roz, Julia, and Jordan! Also have seen growth with the personal trainer program though I’ve been working out for years.

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★ 5

Great gym, great staff! We love Jordon!

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★ 5

Great gym!

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★ 5

Affordable and friendly staff. Set me up with a great trainer.

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★ 5

Great experience, I appreciate how Jordon did his pitch with me and showed me around the Gym, told me what all I needed to know and he's great with information.

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★ 5

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★ 5

Jordon was super helpful and knowledgeable about the services. He completely influenced me to do the peak results membership and I am so excited to start at crunch!

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★ 5

I was visiting from NYC ! And stop in as I am an access member in NYC ! The staff here was amazing! Great experience, amazing equipment !

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★ 5

Amazing gym amazing staff, nick was super helpful

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★ 5

I love the fact that it’s multiple machine and a calm relaxing environment to get the best workout possible!

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★ 5

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★ 5

Great staff!

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★ 5

Madison was very helpful in helping me sign up. I really like the facility and I can't wait to begin going regularly.

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★ 4

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★ 5

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★ 5

Cameron Williams helped me a lot! I appreciate the people here at Crunch in Scotts. It's a very convenient location and a welcoming environment.

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★ 5

My trainer Brendan creates programming for me that facilitates strength, balance and coordination. I’ve worked with him for a long time and he consistently challenges me. I feel more able to be active and move in my daily life. It’s a great benefit to someone in the retired age bracket!

Source: Google

★ 5

Gym has been great, staff is all friendly, and good equipment. Ava is a great staff member. I’ve been a member for 8 years now!

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★ 5

I great community of people who are always kind and considerate with a staff that that is always ready and willing to help me on my gym journey. Staff Member Ava was welcoming as soon as I came through the door!

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★ 5

Great gym walking distance always equipment available even though it’s smaller gym 5 stars

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★ 5

Great gym. Lea was awesome!

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★ 5

My wife and I have loved it. Great selection of equipment, kind people, and a great guest policy. Highly recommend

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★ 5

I have only gone to the Scott's Addition location... but it feels like home... staff is great! Especially the trainers

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★ 5

Had a great experience and Leah was great help. Thanks.

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★ 5

Crunch is a great gym! I like how many options there are for machines and free weights! Ava is awesome!

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★ 5

Fantastic gym with an welcoming atmosphere; Front desk staff always welcoming and accommodating; Ava always greets with a smile!

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★ 5

Great gym!

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★ 5

Great place! Super nice staff

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★ 5

Crunch always has it going on! Machines are kept in top shape and personnel are friendly and helpful. Training program with AJ is 5 stars!

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★ 5

Always a great environment when I come to Scott’s Addition Crunch compared to the other ones in the area, everyone here is so helpful and nice, including other people working out!

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★ 5

Great spot to workout half way on our way to OBX! Clean and friendly staff! Thanks, Crunch’

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★ 5

Lots of equipment, friendly staff, and not too busy!

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★ 5

Great gym!

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★ 5

Awesome gym Ava's great

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★ 5

Great place and staff

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★ 5

Great place to get a workout in! Haven't had any issues when I come in. Plenty of treadmills and machines

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★ 5

Peyton was very helpful! She gave me a great tour and provided a lot of good information regarding the memberships.

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★ 5

July 1st, 2025

I joined Crunch Fitness at Scott’s Addition in Richmond, Virginia last week. Upon entering the building today I was warmly greeted by Kordell B. at the front desk and was told to have a great work out! When I left he said, “Have a great day!” So many places you go these days, you’re not even acknowledge when you walk in the door.

Rachel Alvis is my personal trainer and she has been personable, professional, and very knowledgeable about the finer points of exercise physiology. I have not joined a gym in over 25 years and she has been very patient. As a result of the experiences I have had with Rachel Alvis I have made the decision to sign up for 2 hours a week for 3 months.

Kordell B. and Rachel Alvis should be acknowledged for being valuable members of the Crunch Fitness team. Lastly, I am really impressed with how clean and organized the facility is.

Jennifer S.

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★ 5

All well last couple of months…….. professional staff guide you and help you

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★ 5

My PT Haley completely changed the gym experience for me and helped me understand my body more, the equipment more, and reframed what taking care of myself could look like. She is extremely knowledgeable and personable. I plan on going back to personal training with her as soon as I can!

Also, Cam at front desk should be the mascot of that building, its so nice to see a friendly familiar face especially as I'm relatively new in my fitness journey- SHOUT OUT

Source: Google

★ 5

Jordan and Cameron are the perfect mix of professional and fun which is a hard combo to master but master it they have!!

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★ 1

I usually don’t leave reviews, but I feel like this needs to be said. My experience at Crunch Gym on Broad Street—especially during the Crunch Kickoff session—was incredibly disappointing and disheartening.

I came in genuinely motivated to start a healthy routine, not just to improve my body but also for my mental well-being. I was excited to take a step forward. During the Crunch Kickoff, I was asked about my goals and current habits—which I appreciated at first—but the tone quickly shifted.

Instead of offering constructive support, the staff member essentially told me I was unhealthy and made judgmental comments about my eating habits. It felt less like professional guidance and more like I was being shamed. The experience wasn’t empowering—it was uncomfortable and discouraging. I left feeling embarrassed and defeated, not uplifted like a new member should.

I understand that trainers need to be honest, but there’s a big difference between being honest and being condescending. What could’ve been a motivating moment turned into one that made me question whether I even belonged there.

The gym itself has solid equipment, but when the staff makes new members feel judged rather than supported, it overshadows everything else. I expected encouragement. What I got instead felt more like criticism masked as “tough love.” First impressions matter—and this one left me deeply disappointed.

Source: Google

★ 5

Best crunch I’ve been to in Va ! Ava is the best !

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★ 5

Ava was awesome and I love the atmosphere in crunch

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★ 5

Hi
I recently joined [Gym Name], and overall, I’m very impressed! The facility is clean, well-organized, and has a wide variety of equipment — from free weights to cardio machines and resistance training. There’s rarely a long wait to use anything, even during peak hours.
They have very good customer service and one of them her name is AVA she’s is very respectful. And she’s working hard.

Source: Google

★ 5

Crunch has been a really nice gym user friendly with nice staff memebers such as Leah, and Ava who have been really friendly showing me around the gym.

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★ 5

Crunch Eva is a great environment with a amazing environment Leah and Ava are always very welcoming and make it a great place to visit

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★ 5

Best place to workout in Richmond. Ava is the GOAT!

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★ 5

Ava is the best employee here. I love the crunch environment.

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★ 5

Crunch is awesome. Ava from front desk is the best, biggest smile. 5 stars

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★ 5

Very good vibes and clean space, Ava was very helpful and friendly. Great music!

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★ 5

Crunch rules! Crowded during peak hours but what can ya do, not the gyms fault. Most if not all equipment you’d expect. Ava is amazing!

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★ 5

Ava the best!!!

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★ 4

Love the Zumba and yoga classes! Shout out to Aiden from PT. Roz from strength and conditioning! Todd’s Zumba is AMAZING too! And Singith’s yoga is super cool!

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★ 5

Ava is the best! Always happy to help

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★ 5

Leah is the best person in the facility

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★ 5

Ava is amazing!

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★ 5

The Best Crunch fr

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★ 5

Jordan was great! I’m super excited to start my fitness journey at Crunch 😬

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★ 5

Perfect gym

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★ 5

I have been training with Nick May here for a few months now. He has done a great job tailoring my plan to my goals. His training has helped me feel confident that I will not get injured from lifting. I highly recommend training with him

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★ 5

One of the best gyms in Scott’s Addition!

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★ 5

1-It’s convenient for me & close by
2-staff is friendly & helpful
3-it not too crowded so I get my workouts done

Basically it’s a 10/10 for me😁 plus Leah was helpful when it came to questions on my membership too

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★ 5

Been coming to this gym since 2018, great selection of machines and friendly staff for the price point. :).

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★ 5

Polite and friendly staff. Very helpful

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★ 5

Fantastic staff! Especially Leah and Alex!

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★ 5

What really sets this place apart is the environment. The vibe is motivating—people are focused but friendly, and the staff actually care. You can tell it’s not just a job to them; they remember your name, and keep the place spotless. Leah and Alex are the best.
The overall crowd is respectful and serious about fitness.
Whether you’re a beginner or an experienced lifter, this gym has what you might need.

Source: Google

★ 5

Best gym in the rva, alex, Leah, and Gabe are the goats

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★ 5

Clean facility, staff was friendly and helpful.
All machines were working properly.

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★ 5

Very clean facility. Extremely spacious. Helpful staff!

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★ 5

The nicest workers!

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★ 4

Seems like a good gym. Classes equipment and more. Lightening is a little dark inside, but it's cool. Can't get enough and the staff is great! Leah was an all-star #customerserviceonpoint

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★ 4

Nice crunch

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★ 5

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★ 5

Great gym with good people and the staff are awesome!

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★ 5

All the staff at the front desk are super positive, encouraging, and welcoming!! My previous trainer Haley was amazing 10/10. She has since left for a new job; however, I’ve been paired with Julia, and she is great as well!!!!

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★ 5

Love the people here!

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★ 5

Love it here!

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★ 5

I come here 3-4 days a week, can get a bit busy but overall really great! Also a good gym for CrossFit/Oly lifting lifts.

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★ 5

Love this crunch. Convenient parking and clean gym! Never too crowded and everyone is always kind and helpful

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★ 5

Amie is fantastic! She’s so encouraging and makes you believe you can do anything. I have knee injuries and she makes the necessary modifications to let me still hit my goals. She makes me feel strong and confident!

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★ 5

Ava helped out today! I loved how there were a lot of available machines.

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★ 5

Ava was super helpful today and everyday I've been. Great workout experience and environment as well.

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★ 5

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★ 5

Great facility. Everyone behind the desk is nice and helpful. Lots of equipment and the atmosphere is very friendly.

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★ 5

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★ 5

The staff was very friendly and took the type to explain how the faculty works. They were very knowledgeable and made me feel very welcome!

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★ 5

Great gym. Good, clean equipment. Highly suggest

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★ 5

Great staff, super friendly!

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★ 5

Love this place. Get my sweat on every day!

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★ 4

Great selection of equipment... not the cleanest equipment but friendly staff and overall good gym

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★ 4

Equipment needs some rehab

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★ 5

Great gym

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★ 5

i love this place

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★ 5

Great gym and great environment

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★ 5

Probably one of the best environments I’ve ever been in. The staff is awesome and are always down to know what you’re working and if they can help you. I have brought so many people here and most, if not all of them have signed up. Absolutely love this place and would recommend it to anyone.

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★ 5

Perfecto

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★ 5

Great place too work out

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★ 5

Great environment!

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★ 5

Fantastic gym that's close to my home.

Source: Google