★ 5

Great facilities , staff, and highly skilled instructors. The classes are amazing and there are a lot to choose from. I highly recommend Equinox- good value for the price!

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★ 1

Cancel my membership. I am not going and stop cheating people. thanks Bye

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★ 1

When I registered, I disclosed I might relocate and was assured I could cancel if I moved, they assured me this at the beginning . I’ve now relocated and submitted my offer letter and Airbnb receipt while I secure housing, and I’ve paid for three months during this transition. Please honor that policy and process my cancellation. Still my cancellation is pending.

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★ 5

Excellent gym with fabulous equipment and great team. First class.

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★ 1

Super grossed out at Tyson’s Equinox today. My shower had 3 piles of hair sitting on the side by the door, and the sauna was full of leftover towels with hair all over the seats 😳 For $200+ a month, this doesn’t feel like a “high end” gym. Please get more cleaning staff.

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★ 1

Liu or Sui, the girl at the reception is not nice ! Wasted my time.

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★ 5

Cuyler is a friendly and knowledgeable trainer who helped my back feel way better after dealing with some pains for a long time. Highly recommend him to anyone dealing with back pain.

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★ 4

I really like the facility and the staff, however, they do not enforce showering before entering the pool, which is a big disappointment.

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★ 1

Hi, we came to check the facility out and talk to an advisor. First they took are licenses and are doing some process of checking in. As husband and wife they want our information separately. The staff had so much attitude that there are no words.Second they only have one advisor and he is sitting idle while he is telling us to wait for 40 mins. They are not ready to delete our information from the system.

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★ 5

Not worth it. It’s not what it used to be- overcrowded, rude and uncaring greedy management- hidden fees. Better off going somewhere cleaner and less crowded. Check out Tyson’s playground!

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★ 3

The equipment is always pretty clean, there just isn’t enough of the core equipment to meet the demand. The trainers and the clients can also be problematic as they regularly take up equipment without using it, often reserving equipment for the clients or simply occupying too many pieces of equipment at once. The photo below is a good example - abandoned for 10+ minutes before I had enough and cleaned it up myself.

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★ 5

I am a new member to Equinox at Tysons. The staff is friendly and informative. Michael, Susan, and Anissa have been extremely helpful on the floor when I am lifting weights. The facilities are clean and efficient.

They provide a variety of classes catered towards differing levels of experience. I am new to barre classes and the instructors have made me feel welcome. I recently had an amazing barre class with Molly who was attentive and motivating. I would recommend this gym and their classes.

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★ 1

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★ 5

Great experience at this Equinox location today, thank you to Shawn for helping us get set up in the Aescape spa.

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★ 1

I have cancelled my membership for over 6 months now and I am still getting text messages without an OPT-OUT asking me to come back and rejoin. I find this very annoying and unacceptable. I got pressured into joining this gym by someone who “cared” for my well being but just wanted the $100 promo that Equinox grants people who successfully refer a new member. I got scammed. Also, when I joined I was never shown a contract just told to sign an electronic screen with a signature section and from that point on you’re completely stuck for 1 whole year. You can’t pause your membership, cancel, or leave for any reason. You have to pay the $250 or whatever exorbitant amount every month until the whole 1 year has culminated.

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★ 5

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★ 5

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★ 4

Great classes and instructors! I really enjoy the convenience of not having to worry about bringing a mat to class or anything but just myself.

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★ 3

I love the facility/equipment and the fact there are very few people always.

BUT: These water fountains need to be updated, I’ve been to cheaper gyms with super fancy water stations and I would think that equinox would be on the same level if not better.

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★ 1

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★ 4

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★ 1

Stopped by during open hours, but they couldn’t discuss memberships or give me a tour of the gym. Wouldn’t even let me look at the equipment. Huge waste of time. Supposedly a luxury gym, but severely understaffed. Not sure what they spend their money on, but it’s clearly NOT customer service.

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★ 1

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★ 5

Joining this gym has truly been a positive lifestyle change for me. I’m so appreciative of Annabell for showing me around and helping me sign up, and for Susan Fuller’s help/expertise with my fitness assessment and wonderful personal training session with me. The instructors here are very friendly and knowledgeable, the gym is extremely clean, and all of the amenities make it absolutely worth it.

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★ 5

Did a session with Luke — it was incredible! He was really quick to key into my needs as an athlete (eg effort level, injuries, strengths+weaknesses) and tweak an already specialized workout to help me reach my goals. Can’t recommend him enough

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★ 5

I would like to express my deepest appreciation and gratitude to the gym employee, Ms. Annabelle. Her excellence in her work is evident in her friendly reception and warm welcome she extends to all members and visitors. She always initiates with a distinctive smile, creating a comfortable and welcoming atmosphere from the first moment you enter. Her attention to the smallest details and her efforts to meet the needs of members and provide the required support reflect high professionalism and a sincere love for her work. Her presence gives positive energy and increases the members' belonging to the club. Thank you for her commitment and continuous efforts to serve everyone with a professional and positive spirit.

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★ 1

Needs major renovations, very old/outdated.

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★ 5

I have been a member for just over a year and have been very impressed with the facility and the exceptional cadre of personal trainers. I meet with my trainer 3 times a week and have been thrilled with the results. I would also like to mention that the facility is very well maintained and the cleaning staff does an outstanding job keeping the locker rooms, restrooms and gym area clean. The staff is frequently on the floor wiping down equipment to ensure safe workout conditions. Thank you Equinox for an awesome fitness experience.

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★ 5

Had a really great experience rejoining with Joseph and Erika. If you’re looking to join ask for Joseph and he will make sure all of your needs are met in a friendly and kind manner. Thanks guys for the warm welcome back.

Sooné

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★ 1

This is hotel California. You can always sign up but can never leave (cancel membership).

Also, this place has very limited class options.

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★ 1

So this happened a while ago, and the gym may be under new management now, but writing this as a cautionary tale to others. There were some deals/discounts going on with this gym and I signed up at the last minute to take advantage of them. There were verbal promises that I'd be able to cancel whenever I wanted, but I never actually saw the contract. Turns out that my signature had been forged on the contract in order to meet the deadline and I was locked in for a year membership. Requests to terminate the membership were denied due to the language in the contract, even though I had not agreed to it. Bottom line: make sure you get a final copy of the contract and see your signature before assuming that you're good to go.

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★ 2

Did a a few years here pre Covid and post Covid. They make you sign for a year. When it’s signing time they’ll say just about anything. They told me you get four guest passes. It turned out to be two. They told me to just email and they’ll get a few more passes. But the sales people don’t last long. And don’t respond to that type of inquiry. So read the long contract. Don't rely on any verbal promises. No response if you want to cancel. The business side of the place is poor. It is clean which is a big plus. One year and out.

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★ 5

Equinox is my safe space.ً

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★ 1

I am writing this review to help others considering joining this gym avoid the money pitfalls that I experienced.
1. When I signed-up for the gym and was shown the kids club and told it was "temporarily closed". This was a major factor in joining this gym. The kids club was never re-opened and Equinox told me that that was not a valid reason to approve a membership cancellation and would be liable to pay the remaining 7 months of the membership.
2. Membership hold: I put my membership on hold for 1 month due to travel and was charged a $50 fee without ever communicating what the cost would be.
3. When I finally decided to cancel my membership, I communicated it through the main Equinox customer service. They apparently do not communicate information with the actual gym you are a member at. So, I continued to be charged for personal training sessions through a subscription. I was charged for a total of 6 sessions in the month following my cancellation. I was told that they would not issues a refund even though I had already canceled my membership. There were a total of 8 unused sessions that were left and two weeks left of my membership. Several communications with the Equinox customer's service where a refund was promised and never given. That was 4 months ago.
4. Once I notified my trainer I had cancelled my membership I tried to coordinate with her to get as many sessions scheduled as I could, as to not loose out on money, and all communication stopped. I had a total of 7 sessions left on my account. All money waisted.
I was at the gym for almost 2 years and worked exclusively with one trainer for that entire time. I just would expect a gym of this caliber and this price point would do better.

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★ 5

Came around 2:30pm on a Monday and it was pretty empty. Perfect. The staff seemed nice too.

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★ 1

I am completely disgusted by the customer service in what is supposed to be a luxury gym. The staff is extremely rude, unresponsive. Worst gym ever!

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★ 5

I was considering to rejoin the club and ANNABELL BUEME was very helpful and this is the first time I ever felt the membership advisor was effective and thoughtful.

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★ 1

Worst gym ever. Don’t waste your money on PT here.

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★ 1

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★ 1

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★ 1

Run the other direction from this gym, folks. You’re welcome in advance

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★ 5

Super laid back place to workout at your own pace or with trainers and classes to fit your every need. Highly recommended 🙂

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★ 1

Erika Ambrosino has such a nasty attitude. I hope that my first time interacting with her was also my last... It really sours an otherwise decent club. The trainers all seem nice and the facilities are decent.

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★ 5

I’ve been communicating back and forth with Hesham Nadri for over 3 months. So, I decided to do a surprise visit on 12/28/2023. Hesham Nadri was very professional and very detailed. This gym definitely offers a luxury experience. Im totally in love with the SPA, POOL, STEAM ROOM, etc… What really sold me was Hesham and his professionalism. His customer service skills are top notch, I thought he was the manager. Because of Hesham and my overall experience I will be signing up next week. Thank you. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

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★ 2

I’m sorry to have to send this review but I want to share my very unfortunate experience at Equinox Tysons.
I am a long time former Equinox member and wanted to work out with my partner who is a member for 10+ years.
We arrived at 12:45 on Christmas Day and knew the club closed at 2 pm. My partner checked in and wanted to use one of his 8 guest passes for me.
The manager, a woman, came out to say I couldn’t use the guest pass but I could pay $75 for a guest pass. The thought of paying $1/minute to work out is absolutely ridiculous. I chose to wait while my partner worked out.

About 15 minutes later I asked for the water fountain and was told I could buy water for $4 but could not go downstairs to fill my reusable bottle. Or I could call my partner to fill it up for me. Absurd!

After an hour I asked if I could use the restroom and was allowed to do so. At this point the ‘manager’ had left because I said goodbye to her as she walked out.

The next day my partner went back with a friend and was allowed to use one of his guest passes for his friend.

I’m not sure what the policy is but clearly its profits were over people. I’m so disappointed by the terrible customer service we received at this location.
You can do better!

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★ 1

All they care about is money even if you get laid off, are sick, or go out of town they will keep charging you until your contract is over

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★ 1

Equinox kept charging me money during covid when everything was shut down (and didn't reimburse me for MONTHS). I reached out several times and Equinox still charged me for services not rendered, it was so unfair I decided to cancel my membership in Tysons Corner VA. Horrible experience when you deal with management too, rude and unprofessional, they didn't hear me out and talked down to me 👎 BTW, I know you're gonna reply to this saying to DM you privately, and not do anything about it, bravo 👏 😒.

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★ 5

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★ 5

THEY HAVE A SPA!!! A hidden secret you must try! The massage I received today by DELEIGH, was amazing! Her magical ability to find the tight spots and work all the muscles is spot on. DELEIGH's training, knowledge and experience combined with her soft-spoken professional manner, care and concern, always make me feel at ease. She takes the time to ask all the right questions up front and during massage, ensuring the pressure, heat, aroma, etc., are right for me. The spa is beautiful and inviting. The room was clean, appropriately lit and music was relaxing. The heated massage table is luxurious! They have a nice steam room and showers including towels and toiletries providing a nice way to end the visit. My skin so soft and smooth now, an added bonus! I feel new from head to toe.
ASK for DELEIGH when you schedule your massage, she is trained in many techniques, will treat you with respect and take good care of you. You will not be disappointed.

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★ 5

Amazing gym! Life changing classes and instructors. Gym and locker rooms are always clean. Covered, free parking. Tysons corner mall and Nordstrom rack right next door. No idea why anyone would rate less than 5 stars!

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★ 5

Impressive as usual. Im ahead of the game coming home from vacation in better shape than I was on arrival. Staff, facility and equipment all above expectations

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★ 1

Very unprofessional, and rude, staff.

They did me a favor by sending me to another gym.

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★ 5

Equinox is super clean, friendly folks, fellow members are nice and professional….. most importantly there is so much support provided to the members

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★ 1

I too moved from LA to the VA area like the other lady who wrote a post a few months ago. I've been spoiled on what luxury is at the Equinox locations across LA. At this location, you have to bring your own padlock for the locker; the locker room is worse than that of a high school locker room. This place is depressing. I just found out I can buy an entire year of membership at 24 hour fitness for 1 month of fees at Equinox. This place is a dump - does not represent the Equinox name at all. I have the Century City- Destination membership and they didn't even know what that was and tried to upsell me - when I told I already had the Destination Membership - everyone was so confused. This is basically the YMCA - I agree with the other comment.

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★ 5

Great gym and wonderful staff (Hesham Nadri). The gym is clean and upscale. The staff is knowledgeable and professional. This location exemplifies the high quality that Equinox delivers.

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★ 5

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★ 5

After dealing with a horrible experience at Anthem Row I tried this location and the manager Saolo was very genuine and understanding. He made me feel at home and at peace in the gym. I really appreciate his kind heart and genuine care and love for the members.

The trainer Arbab was great he was very helpful and kind.

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★ 1

This review is the last thing I want to do. Going to Equinox in Los Angeles for the last couple of years indeed did the job of setting the standard for what to expect. But then I had to relocate to VA for a year, and when I tell you, this is more of a YMCA version of Equinox than the whole luxury experience you are supposed to get. From the dated bathrooms and equipment, you won't feel the price tag is worth it. So let's get to the point of my review. Yesterday, I had the worst experience I ever had at an equinox. A trainer and her client approached me. I was asked how much longer I had, even though I just started. As a trainer, you would think they would be able to do the same workout with free weights, but no. They stood in front of me until I could no longer move the machine. I couldn't believe it, so I ended my workout early because I was in such disbelief that I needed to distance myself. This is the culture of the Equinox Tysons that can't compete with better locations. Trainers are flooding the floors while their clients talk to each other rather than completing the sessions they pay for. The bottom line is that the gym's culture is a YMCA with pushy trainers, not the plush/ luxurious gym you want it to be for the price tag….

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★ 5

I was a previous member of Equinox (Bethesda and Tysons) and after trying different gyms decided to rejoin. After the stay-at-home orders were lifted, I joined a gym closer to my home and it was going pretty great until they opened the class sizes back to full capacity but without the same cleaning standards that were previously in place.

I gym hopped a bit and decided on whim to look back at Equinox - Tysons. I filled out the online form and wasn’t expecting a response till the next day since it was closer to 4:00 pm when I submitted it.

Hesham, one of their membership advisors reached to me to see if I would like to schedule a tour. I figured let me see if they

could see when me at 4:45-5 the same day. Hesham said that would be great and off I went after work.

My tour with Hesham went great and even being a previous member, I was truly appreciative that he didn’t just “go with the motions.” Yes, I know membership advisors are about getting people to sign up plus at the end of the day; they have sales goals to meet. However, in any situation that can be a hard-sale environment. I become hyper-aware of certain tactics and body language.

Hesham did not do a hard-sale and made my decision to rejoin easy. Since I’ve rejoined, he has followed up with me on how everything is going plus just checking in. This type of customer service is hard to find nowadays and when it is. It needs to be acknowledged. So hopefully, this review makes it to the General Manager so they know they have a great representative in Hesham.

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★ 1

Erika’s customer service is truly horrible
Totally disrespectful demeanor when dealing with clients.
Personally witnessed her act out of line with over 3 clients.

Equinox needs to take notes Lifetime Fitness

No wonder equinox has went downhill gone the drain
Service & attitude of employees is horrendous.

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★ 5

Nice gym. The trainers are very professional. Highly recommended.

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★ 5

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★ 5

Absolutely wonderful!! Erica was so wonderful, smiling, and super friendly!. Nick was great and helpful. Sharon was so personable in the pool area, and friendly. Everything was super clean!!!! Easy parking. Loved it!!!!*****

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★ 5

Beautiful gym that has great workout equipment and classes. They also have Khiels products in the locker room including face and body moisturizer so you can save space in your gym bag. Make sure to bring a pad lock for the lockers and a laundry bag. They have pretty much gotten back to what they were like pre COVID.

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★ 5

Joining Equinox was the best choice I’ve ever made. Great to be in a facility with other dedicated professionals, super convenient and I’ve saved so much time because I feel comfortable showering here. The sales guy Hesham made me feel welcome and is always checking in to make sure I’m enjoying my membership experience. Nice to see the staff here actually cares about members.

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★ 1

Equinox Tysons is not what it used to be. Over the past few years, the quality of the facility has plummeted and the price of the membership has increased. The management does nothing to better, not even- maintain the quality. This location is a bunch of girls blatantly taking locker room selfies with naked people in the background, bad conditioned Egyptian cotton towels, dirty Kiehl's bottles, and a number of rude staffs that will ruin your day. Staffs are mostly nice except few that are just unpleasant to deal with. Front desk staffs are mostly very pleasant, but the management/sales staffs are not. Hesham, one of the sales rep at this location is such a nightmare. Choose the female sales manager who is much more professional. Hesham is not only unprofessional, but also rude, and is someone who can't afford to be nice without your money in his face. Hesham is just too obvious. People come here to maintain their nice lifestyle, not to better it or worsen it. Additionally, mind you- they close at 7PM on Fridays and 6PM on the weekends. I call that lazy. I will most likely be not renewing my membership along with many of my workout buddies within the Equinox Tysons community.

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★ 5

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★ 1

Tysons corner location. Thomas at The Spa place and Anthony, the manager, seem to lack the understanding for decent customer service. I called in to cancel a spa appointment and, even with a medical incision in my chest, they continued to charge me even though I explained to them that I cannot lay face down. Guess Equinox really needed the $150?!

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★ 4

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★ 1

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★ 3

Equinox corporate, the gym and staff were fantastic at this location however I can't get behind the one year contract requirement with no flexibility. Seems a bit like a bait and switch tactic. That's over $2000 I'd be committing for just one gym not to mention the initiation fee. If a month to month membership was offered you would have me as a customer.

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★ 2

Went to check out the gym. Nice facility but at $200/mo it should be. Said I am just there to workout, and still got the sales pitch around the tiling in the bathroom, the recycled materials on the floor and Egyptian threads on the towels. May matter for some but not my thing. Also no military discount, which was disappointing. I used to belong to Equinox in NY and the value proposition was better. Much cheaper options with comparable amenities in DC.

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★ 1

I just want to thank Erica Ambrosino who help me to make mind not to be a member of equinox. I can give her 0 for her customer service.
She didn’t even let me try if I like the facility.

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★ 5

Very nice people

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★ 5

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★ 5

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★ 5

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★ 5

It’s nice here ! Staff is really friendly too, and the classes are 👍

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★ 2

The review here is not about the facility itself or the staff. They have been outstanding. However this is a luxury gym and we pay good money to go to this facility so the service should be expected. The issue here is that during COVID they reduced their hours understandable as COVID affected many places staffing. No that we are out of COVID the whole country appears to be opening back up they have still not gone back to full hours. The gym used to open at 5 and now they are not open that early. So this is reduced access to the facility but yet still the same cost of membership. Flexibility is understandable when the circumstances warrant it but now I am finding it hard to justify why or how reduced hours with no communication on when they are going to return to full service is still a thing. Check before signing up and make sure they are going to give you what you pay for and not just use excuses to keep lowering the amount of service they provide to you. If they only made every effort to do what we agreed to when I signed up I would be happy.

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★ 1

I was a loyal equinox member in NYC. After referring two of my friends to join me I moved near DC for work. I left Manhattan and the quality of Equinox degraded like a NASDAQ crash during the dot com bubble. Rusted equipment, outdated treadmills, and horrible service, lack of trainers haunt this gym. They do not have wet towels, steam is overheated and the bathroom is unclean, I will withhold the 250 dollar payment until IRS shows up! This is not what I signed up for!

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★ 5

Great people, great gym.

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★ 5

I’ve been a member here for a couple of months. It’s clean, not super busy/crowded, and the staff are all very friendly. Even when I’m lifting if a trainer spots something I might be doing wrong, they will come over and give me a heads up. It’s great. This is my favorite Equinox so far and I’ve visited about a dozen at this point. I think if I had to complain about something I would request more water fountains, especially with those fancy bottle fillers that show you how many plastic bottles you have spared by filling your own bottle. But really that’s it. I love this gym. And swimming in the warm salt water pool makes me happy. I need to explore more of the group classes.

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★ 1

1) you cannot use the gym if you are not vaccinated? Even if you have a NEGATIVE covid test they will not let you work out unless you get the vaccine. This is America.
2) looks outdated and not worth the money

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★ 1

only come here if you are a liberal. They only allow people if they have had the vaccine. Proof of vaccination required or you cant come in

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★ 5

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★ 4

My experience with Equinox Tysons spanned over a year and a half before I moved out of the area and decided to cancel my membership. The staff and trainers were very good and knowledgeable. Amenities and events planned we're great, the pool was always clean and never too crowded. Even classes were easy to find a d schedule due to ample availability. The only aspect I struggled with is that the staff constantly tries to pressure you into buying personal fitness classes which made for sometimes awkward encounters if you aren't interested. Even so, overall it's been a good experience.

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★ 1

the reason I went to this was for the location but they have no concept of privacy. Forget it being pricey but If someone recommended me, I signed up and went for 3 years, and someone else signed up by my referral (3 years into my membership), why tell them who originally referred me? Why does it matter? What if it's an ex or a formal boss? Why do you have to name others on your cliental list? Why does it concern the next person?

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★ 2

Horrible customer service. If it wasn’t for location, definitely I didn’t pick this gym for customer service. I tried to join, they gave a tour. When I wanted to follow up with sales manager no answer at all. Eventually called the gym, started my membership, he said he will send my membership immediately, nothing happened. Texted him again two hours later since I haven’t received anything at all, no response at all again. Specifically told him if you can’t work with me , I can continue working with someone else from their sales team. Now it’s day 4 still no communication. For the amount of money you pay, at least human decency is expected.

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★ 5

My experience with this location has been excellent! The staff is always very friendly and accommodating, and the facility is spacious and cleaned regularly. I would definitely recommend! 👌

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★ 5

I wanted to write a review since there aren't very many recent ones and I want to be helpful - I have had a great experience so far with Equinox. What drew me to them originally was the variety of classes you could take. Classes do fill up quickly because they are currently limiting the class size due to COVID-19. The yoga and barre classes fill up especially quickly. I really enjoy the yoga classes, cycling, and treadmill classes (done in intervals similar to Barry's Bootcamp). I have enjoyed all of the instructors so far and they will make sure you are clued in if you're confused on how the class works. There are plenty of cardio and weight machines, I have yet to have a problem with them being full. Parking is free and easy. The showers are clean and have Kiehl's products along with Kiehl's moisturizers, which was a nice touch. They also have plenty of towels and cold eucalyptus towels you can use after your workout. They offer a complimentary personal training session, fitness evaluation session, and pilates session. I found the fitness evaluation to be really helpful as I've never had a body scan done before. The juice bar, spa, and sauna are all closed at the moment but when I was given a tour the gym manager said that they would be open soon. The gym does have the "exclusive" vibe, and once again the big draw for me was the variety of classes. If it is within your budget and worth it to you I would highly recommend.

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★ 1

You do not know how work with customer. When i was there the cancelation procedure was not explained to me. later when i wanted to cancel and get refund even Joseph did not reply me back but before getting my card number he just every min texted and did call. You have terrible customer service. i did not expected that kind of service.

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★ 4

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★ 3

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★ 5

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★ 1

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★ 5

Wonderful gym and 100% worth the cost. This gym has fantastic classes all day that push you to your limits. I joined in November and have loved coming here. Super clean facilities and locker rooms. Great showers and it is always stocked up. All of the staff are super friendly and honestly remember who you are. You aren't just a number here. This gym treats you like family. You will not regret signing up.

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★ 3

Great equipment but way, way too expensive.

On the plus side, it has a Juice Press inside the lobby.

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★ 1

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★ 5

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★ 5

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★ 5

Great gym has everything you need, very clean and unlike other places where you have personal trainer pressuring you to sign up for training. Very calm but focused environment and no selfi self loving stare in the mirror people.

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★ 1

Emailed Darius Lunsford to try the gym. He kept hounding me to join. Its such a turn off when your being constantly pressed to join a gym without someone answering all your questions. He seems pretty goofy and I'm not sure if he understands how to sell to people, that are willing to pay 175$ for a gym membership. Gym is small. He gets one star.

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★ 1

Worked with Darian the sales adviser. He is just rude. Should not be working for Equinox selling luxury gym memberships. Very immature. This gym isn't that great for the price. Its in a basement. During the summertime it gets very hot. The gym is small compared to others. You don't get the full Equinox experience in my view with the Tysons locations.

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★ 2

What happened to this place? Their customer service has gone down the tube. I was up charged spa services I did not agree to over the phone, but wasn’t made aware until after the service and had to pay. It’s been very frustrating because my insurance covers massage therapy but since Equinox charged me under a different service (some “master” level service with no indication of what type of service was performed) I can’t get reimbursed. I had to pay EXTRA and now I can’t even get reimbursed for any amount! It wasn’t even worth it! The massage was OK, the spa did NOT give me a robe and slippers. When I asked about the robe and slippers, my technician said they were running low on both and that’s why she didn’t bother mentioning it. Not apologetic about it, just had excuses. I’ve never had a spa experience this poor before. I could have gone to the Ritz Carlton and it would have been cheaper, too.

So basically, if you really want a mediocre spa experience, be sure to book it yourself on their website (not over the phone) so you know exactly what you have to pay for in the end. There also seems to be a pretty big disconnect of communication between the spa and the front desk area where you pay. It’s like they (the front desk) don’t know what they’re charging you either.

I used to be a member but had to cancel because of work relocation. I remember liking their spa but after this experience I will not be returning for gym membership ever or any services they offer.

Only positive things... their women’s locker room is very nice; the Kiehl’s products are amazing. My trainer used to be Michelle G. I don’t know if she still works there, but she was great. I believe she was one of the higher level trainers so it was pretty costly. It may not be for everyone.

Source: Google

★ 1

Edit 2 (11/8/2018): Rana is a great instructor & I love how she keeps the positive vibes alive. But someone keeps farting in the middle of the cycling class. I understand that Anthem is an exciting class with a ton of movements. But farting in the middle of the class is too spicy for me. Keep that gas to yoself meme bois and girls. Spice bomb.

Good facility. Great staff. The place is filled with living, breathing memes so I love going here. Staffs are breathing memes & Customers(including myself) are breathing memes. There’s only one big problem with this place: misalignment of schedule between cleaners & gym’s hours of operations.

Peeps start to power wash around 2200 which is 45 minutes before the shower closing time. So if you start taking a shower late night, then you’ll breathe in all the chemicals and other particles as you shower away.

Just don’t power wash the shower while customers are taking a shower. I have some sort of chemical reaction because of them power washing while I was taking a shower. Headed to the doctor’s tomorrow.

Edit 1: having skin reaction & had to take mild antibiotics. If you are closing the shower at 22:45, then start power washing after you close down the shower. If that’s too inconvenient, then change your hours of operations.

Source: Google

★ 5

I love this gym. The classes and their instructors are awesome, the equipment is always clean, and the trainers are experts and top tier. The gm, AJ, is really responsive and the Advisors - especially Ashly - are super helpful. I highly recommend this gym.

Source: Google

★ 4

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★ 5

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★ 5

Love it here! Staff is so friendly, instructors are helpful & the PT staff go way above & beyond for you. It's hard to single out any one instructor's class, but Ahmed is always a favorite. His yoga classes are not to be missed, if you are an avid yogi!

Source: Google

★ 5

I love this place. You get what you pay for. It's super clean, the equipment is perfectly maintained, every staff member is warm and friendly... just a really fabulous gym!

Source: Google

★ 5

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★ 5

Pricey but worth it, people are friendly, equipment is clean and eucaplyptus towels

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★ 1

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★ 4

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★ 5

If you want a clean and motivating gym that doesn't smell like feet, this is your place! Limited equipment but the classes and trainers are exceptional...worth every penny!

Source: Google

★ 5

Immaculate space, great group classes, and staff members that are both friendly and helpful. Love all of the extra events and perks too! Worth the money 100 percent.

Source: Google

★ 5

If you live or work nearby and want a high end fitness Club, you should visit Equinox.

Source: Google

★ 4

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★ 1

Not at all impressed with this "Over Priced Facility!" Staff if very arrogant and the trainers are mediocre. Not worth the price and definitely not worth the drive.

Source: Google

★ 5

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★ 5

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★ 3

The club has stairs are dangerous to go down to the club because there is no stripes demarcating them, you can see a sloap instead of stairs a potential for fall and fracture I have talked to them several times, they become defensive instead of listening! If it was not for may Pilate teacher and my trainer I would not step foot in that place.

Source: Google

★ 5

The best gym ever!!!! So happy to be their member! Love stuff, very professional, friendly and clean. Equinox is like my second home!!!!!

Source: Google

★ 1

They were unfair
( no smoke without fire )
I agree with Robert , the admin Rude and mean

Source: Google

★ 5

$150 for unlimited access to classes and the gym. I don't look at it like an expense, I look at it like investing in myself. The place is always clean, always organized, great staff, free covered parking, sauna, showers, unlimited access to different Kiehl's products...
All this makes me look forward to coming in to work out. You get what you pay for if you take advantage of what is offered.

Source: Google

★ 1

Do not waste your money - the Tysons branch has aggressive sales people that will lie and mis guide in order to make a deal happen - Management does nothing to correct environment... Once they lock you in forget ever getting any assistance from them on anything unless they can make money off you and on top of that they are rude people and for the money you can do so much better else where - The tysons branch is in a basement, small locker rooms that need updating and a pool that looks like it was stuck in a corner above ground and nothing put into it - don't make the mistake i made by giving your money to people that don't deserve it

Source: Google

★ 5

Source: Google