★ 1

They suck their costumer service employees suck there so rude for no reason literally I just want to get in the gym and make a membership and they discriminated aginist me

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★ 3

The gym is fine. But my complaint is that people will sit at a piece of equipment on their phone for long periods of time. Also why do so many of the younger crowd carry back packs around rather than use a locker or leave them in their car. Should I just walk over to them and ask them to get up or just stand there and start looking at my watch.

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★ 5

Gets the job done

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★ 1

I'm in town temporarily for work and chose this gym because it's close to my apartment. Big mistake. While the facility and equipment are actually pretty good, the environment is absolutely terrible.

If you're someone who likes to come in, focus on your workout, and leave — don't waste your time here. This place is more of a social hangout than a gym. People stand around talking, taking up space and equipment, with zero gym etiquette. Some people are very disrespectful as well and will pretend you don’t exist and taunt you while you’re waiting for equipment to open up or intentionally getting in your path when walking to get dumbbells. If you're serious about fitness, expect to be treated like you’re the problem.

To make matters worse, I was threatened with violence by another member. I reported the incident, and new management did absolutely nothing. Not even after a conversation. Apparently, if someone harasses or threatens you, you're expected to just deal with it — especially if you're fit and not part of the little social clique that runs the place.

And yes, there is definitely a judgmental, self-righteous culture here that seems to take pride in it. I was targeted for how I dressed and what I represent by some hostile members — all because I don't fit their preferred narrative. The new manager was accusatory, dismissive, and completely unwilling to hear my side. Instead, he played mental gymnastics to make it seem like I was the issue. Totally unprofessional and spineless. I was also told to “Figure it out.” about my refund in a very disrespectful and snarky manner. I will be reporting this to the corporate office.

Bottom line: this gym might have decent equipment, but the toxic, petty, and frankly hostile culture makes it not worth your time. If you value respect, safety, and a focused workout environment — steer clear. Horrible, disgusting experience.

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★ 3

Good customer service and parking wasn’t bad but location is somewhat small for the are and doesn’t offer much to be desired. Massage chair has glitches and only one. Locker room and bathroom was clean but I felt like if they knocked down a wall, I would have given them a better review. Also, there is a sign threatening to suspend or terminate membership if you don’t rerack equipment. I don’t like the threat. A reminder is one thing as most understand the courtesy but a threat doesn’t feel good to see at a place where you pay membership fees

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★ 5

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★ 2

It's a good gym like working out there. But one thing what is up with those thrift shop kettle bells seeious

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★ 1

Place sucks, not to bad of a gym but good luck canceling you membership 😂 and after you do they will still charge you.... until you get a new card, so many other gyms put there, dont waste your time here.

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★ 5

Wasn’t expecting to much from pics online, also I’m Not 100% familiar with the staff here at swift creek golds but one of the front desk employees Sazo made every thing so simple and not a hassle what so ever! I definitely will be switching gyms no more nonsense! Golds gym swift creek is the place to be! Thank you Sazo

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★ 5

Great facility, very clean, and excellent customer service.

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★ 5

There is something about that particular Gold's Gym. It's not just the crowd, but a large percentage of the members are serious about their workouts and willing to help or spot others. I travel 25 minutes to this gym because of that and also the variety of weight machines they offer. 👍

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★ 5

This is the best gym I’ve ever been too. The front desk workers are my homies. Get shredded.

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★ 5

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★ 4

It's a good gym with a variety of equipment, machines and free weights. No classes or other amenities, but a solid gym that's usually not too crowded before 8 am. Equipment is out of service often, but gets fixed within a few days. The only real complaint is that the staff likes to play right-wing news on the TVs - I channel that vitriol into my workout.

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★ 5

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★ 4

They definitely need a new hip thrust machine. The ones with an arched back pad are much more comfortable, I have bruises on my hips from the strap on this one. Least they could do is include a small yoga mat to pad you better.
Slightly unclean which is why I took away a star. Other than that, they have all the machines you would need!

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★ 3

As a former competitive powerlifter and an upcoming competitive bodybuilder, this gym definitely has its pros and cons. Let’s start with equipment. For the most part, it’s very solid. Good selection of Amazing plate loaded machines, dumbbells up to 150, cables, and an entire area dedicated to legs. As far as pin loaded traditional machines go, some of them aren’t my favorite. Many of the machines are are made to rock back and fourth as you rep out, and I personally find that annoying and distracting. As far as powerlifting goes, it’s great. Great Ohio power bars and deadlift bars, deadlift platforms, and an ER combo rack with plenty of other basic power racks. Staff has always been great to me, and 24/7 access is very nice. Now the community and people who attend are a whole different story. From about 10 am to 11pm daily, the crowd is insane. As someone who takes training seriously, it is often difficult to focus and train to the best of your ability due to the crowd and the type of people who are in the gym. For the most part, I struggle to find people at this gym who take genuine pride in training and being the best you can be, but they are rather there to socialize and take up space, break machines, leave weights everywhere, etc. for the quality of the gym equipment and the somewhat old school feel it has, it’s very upsetting to see the result of the general community at the gym. All in all, if you are someone that just wants to get a workout in and be basically fit and healthy in life, maybe go to socialize with friends, you will fit right in with everyone here. If you are a competitive bodybuilder, powerlifter, or want to take training remotely serious and have a place to go and lock in, you will begin to rethink your decision to attend this gym. If this is you, coming past 11 pm is your only hope for serious uninterrupted training. If you are new to the area, the gym is located directly in the middle of 3 high school districts, so a good majority of its members are high school kids who go to hangout after school. This gym definitely has its advantages, but the crowd and community is definitely a huge issue. If you are serious about training and what to take pride in the gym you are apart of, this gym unfortunately will not deliver.

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★ 3

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★ 5

Plenty of cardio equipment and a nice clean gym. A great place to get a good workout in including cardio, weights and machines.

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★ 5

Staff is nice

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★ 5

So Glad it’s Open 24/7

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★ 1

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★ 1

The machines and weights are far below my advanced level, and there were too many geezers and chubbies for my liking.

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★ 5

I've been toying with the idea of joining the gym. This year, I decided it's time to stop talking about it and be about it. The gym is clean, and I watch ppl wipe down machines after each use.

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★ 5

Great atmosphere, latest equipment and the best personal trainers as well as customer service

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★ 2

They got rid of almost all but three, of the Cybex arc trainers which was the only machine i used due to my balance concerns and disability.

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★ 5

@ 62 just started training again afterTBI, surgeries & stroke learning to walk again &this is a great place! with like minded people of all ages living healthy

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★ 5

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★ 5

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★ 5

I love the fact it’s open 24/7
I like to go 5am
No competition for weights equipment space etc

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★ 3

There are no more classes, no more dark room, no sauna and no children's center.
It would be nice to have at least one of those amenities.

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★ 5

I've been a member of Gold's Gym Swift Creek for several months now, and I can confidently say it's been a transformative experience for my fitness journey.

While this gym may lack certain amenities found in other locations, like a sauna, it more than compensates with its welcoming atmosphere and comprehensive selection of workout equipment essential for making significant strides in your fitness journey.

This location has exceeded my expectations in every way. It's not just a place to work out; it's a supportive community that empowers you to become the best version of yourself. If you're looking for a gym that prioritizes quality management, community, and results, look no further.

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★ 1

Heard two young fools bullied a senior citizen here and management did nothing about. Please think twice before joining this gym

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★ 5

Only place in this area that you will find legitimate equipment at an extremely fair rate. A bunch of hardworking people trying to push themselves to reach their goals. I love that.

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★ 5

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★ 4

Friendly and clean. Only dislike is the mix-matched weights

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★ 5

Clean good variety of equipment personable staff

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★ 5

Spoke with an amazing person named Megan! Very professional, very patient, courteous and extremely patient. Great Customer service and knowledgeable!!!

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★ 5

Daniel is by far the best personal trainer
Gym is very clean and everyone is friendly!

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★ 5

This is my favorite gym. There's just enough equipment for a great workout.

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★ 5

Very nice gym. Great staff and equipment. Great environment!

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★ 5

Tessa was fun and kept me motivated.

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★ 5

Great equipment, clean and well maintained, good staff, great place to become the man/woman you always wanted to be!

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★ 5

Love Gold’s Gym Westchester and Gayton. Great facility, convenient locations.

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★ 5

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★ 5

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★ 5

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★ 5

I’ve been there over 10 years…and am 65 years old, and love it all. I have done PT, classes, swimming and never feel any judgement at all. Everyone is so nice and welcoming…

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★ 4

I always enjoy Megs yoga class. Only thing I noticed was the bacI steps to the second floor were dirty. Over all, things looked great.

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★ 4

Good gym but can be overly crowded and can't get on equipment often.

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★ 5

Friendly front desk workers, as well as fellow gym-goers. I go frequently and every time, it's clean, well organized, and I'm greeted with a smile.

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★ 5

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★ 5

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★ 5

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★ 4

I like the gym and the people are friendly. They need to focus on cleaning, there ate places that have a lot of dust and it doesn’t seem that machines are kept clean. I never see the person there who is supposed to be cleaning actually doing it.

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★ 5

Great Experience! Would recommend

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★ 3

Love the gym but one thing that drives me crazy is when you run out of yellow towel hand out. It happens on a fairly regular basis

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★ 5

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★ 5

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★ 5

Golds has a great staff and trainers for anyone looking to lead a healthy and active lifestyle. Keep up the good work and make the most out of your fitness journey! 💪🏾💪🏾💪🏾💪🏾💪🏾💪🏾💪🏾💪🏾💪🏾💪🏾

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★ 4

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★ 5

I love this gym, the 24/7 is so nice and membership fees aren’t bad at all. Plus the front desk people are always so nice :)

I do wish the leg press would be fixed though it still works but the seat isn’t adjustable which sucks but that doesn’t really affect my workout much

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★ 4

I go there at least 4 days a week. The people are friendly and new equipment has been added over the yrs.

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★ 1

Haven't been in 751 days due to injury. When I mentioned this to a assistant manager today on my first day back I was told that it was a lack of personal responsibility and was handed the real managers card. I've tried multiple times to cancel before the owners switched and i work 9 to 5 m-f which seems to be the time you can cancel. I haven't talked to the main manager yet but the overall feeling of being dismissed and being just a number makes me inclined to leave.

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★ 5

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★ 5

This “Gold’s Gym” location is outstanding. The atmosphere is great and the staff members are obliging. I definitely recommend this gym facility to anyone.

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★ 5

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★ 5

Great gym! Lots of good equipment. Clean and friendly!

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★ 1

Management is trash, won’t let me cancel my membership because she “doesn’t want to get in trouble” absolutely ridiculous. Not pleased at all, no help was give and apparently my membership is still ongoing without my approval. If you want to get ripped off try this swift creek location.

**edit
I absolutely am a member but do not want my membership to continue, this is the second time they told me this yet continue to take 33$ out of my checking account. Tired of this foolishness.

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★ 1

Awful customer service! Don't ever waste your time signing up for this gym. It is impossible to cancel and get your money back for the yearly fee that they charge in January even if you canceled in January. They will charge you for an entire year even if you canceled your membership three days into the year. Fraud at its finest.

*** edited to update. My spouse has both called and emailed this location and the situation has not resolved itself. We have been charged the annual maintenance fee for a year that she will not attend the gym ****

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★ 5

Armenia is fantastic!

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★ 5

This is a decent size gym that's reasonably priced to reflect what it may lack compared to a large gym. The equipment seems to be on par with what you expect with it's size. The manager Arminia Rathman helped me with an issue with great professionalism and courtesy.

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★ 1

Awful place, from the front desk to the lack of working equipment. Rude and inexperienced management. Cables are always broken. 50/50 the water fountain is working (then charge you for water). Dirty/unsafe equipment. (Doesn't lock in place). Cancelled middle of October and was charged again at the end of October and again yesterday. Jay was no help at all. Was told they had no report of me ending my membership in October. And cannot be refunded. And then cancelled me over the
phone for the second time and got charged again 2 days later. Save your time. Go anywhere else on hull street.

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★ 2

Apparently there's been changes of ownership and subtle changes to contracts that members are not notified about. We are charged an annual cleaning fee yet it is often that I find empty towel/spray stations, or stations that are moved or taken away entirely. Trying to cancel a membership is a nightmare; you can sign up whenever you want, but can ONLY speak to the owner/manager to cancel, and ONLY during extremely inconvenient weekday hours?? OR you have to MAIL a letter?? Unnecessarily antiquated and tedious.

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★ 1

I’m starting to think any positive review for this location is a paid review or there’s been a change of management recently. I went early this morning and the state of the gym was honestly pathetic for the price tag. Bathrooms had trash everywhere lockers had trash in them. There was trash on the gym floor itself weights were everywhere. The front desk guy was playing a video game behind the desk. Some of the equipment felt unsteady like it was gonna break on me. I don’t know if all golds gyms are like this but this was one of the worst gyms I’ve ever been too.

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★ 2

A lot has changed this year so far at this location…
Cardio Cinema gone. No longer offer classes.
Another business is operating out of here - Compel Fitness. Blue shirts were walking around approaching various people during their workouts. Not cool.
Price went up few months ago, no notice. Offer less - charge more? 😕

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★ 5

Great gym, was about to cancel my membership, but changed my mind after the new layout and updated equipment! Under great management! Now we just need a sauna!

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★ 1

Have not been been to this gym in 4 years and do not live in the area. Have sent letters to cancel monthly membership. After changing my banking information I get daily robocalls that I’m accruing late fees on a membership but the agency calling can’t answer membership questions.

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★ 5

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★ 1

This gym is going down hill fast i normally come here when im in town but with it being $20 for a day pass this might be my last time also they no longer offer gold card menbers to bring a friend they must be hurting in the finance area

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★ 5

If you are looking for a gym at the right price and a friendly environment, this is the right place.

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★ 2

Golds gym was a safe space for me, it was the one place that I felt comfortable going to, to workout. Now they’re getting rid of the cinema room and taking away the classes which is why I loved golds gym. I really wish they could just leave it how it is so everyone is comfortable going.

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★ 1

Cancelled group classes. Gave us less than two weeks notice, then told me I had to giver them 30 days noticed to cancel my membership! Manager refused to give me contact information for anyone above her.

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★ 5

Great gym, friendly staff, it has everything I'm looking for. Kaylan, the manager, was really great and she helped get me signed up and was very helpful. She answered any questions I had and I definitely felt like she cared about my business and what I'm looking for in a gym. Definitely recommend!

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★ 1

I’ve been going to this gym since I was in high school. I am now in college and only go when I’m home for holidays. A couple months ago I got a new credit card and forgot to change it for my gym membership, so my account was sent to collections. I paid it off and the next time I went into the gym I gave them my new card and I was told that everything was all good. Then I went back to school. For the next four months I wasn’t being billed, so when I came back for Christmas I asked them about it and they told me my membership was canceled and I had to sign up again (also keep in mind I had been scanning in the entire week prior to asking them with no problems). They told me I had to pay the $80 sign up fee for the basic package, even though I literally just had a membership and it was canceled even after I gave them my new card and was told I was all good. They then tried to get me to sign up for the gold membership which only has a $1 sign up fee, but why would I pay $25 a month when I’m barely ever here? Absolutely ridiculous and horrible management who clearly doesn’t care about long term members

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★ 1

Changed my membership from regular to first responder discounted price. They charged me the new price twice in one month. When I came in to figure out what happened, the manager said that I was not charged twice. After showing her my bank statement, she said it was the enrollment fee. After showing her the contract (no enrollment fee), she said it was the prorated fee. After showing her that the prorated fee was actually a full month’s fee for the last week of a month I already paid for, she said it was a downgrading fee. I didn’t care about the additional charge but I did care that every time new evidence was brought up, the answer changed. I cancelled my membership. I don’t care about the price tag but I do care about honesty and that interaction indicates probable issues in the future.

Guy up front was great and took responsibility/explained the best he could. He stuck with the same answer the entire time. The two females were incredibly rude.

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★ 5

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★ 3

Honestly not a bad gym however has pros and cons..... the gym around 5 after work omg so many people way to packed and lots of kids just playing around and adults standing around hogging the machines always have to wait to use something! Being that it's like 19$ a month you get what you pay for. That being said I joined American Family Fitness way better lots more space never have to wait on any machine and people aren't just standing around people are working out getting the money worth. The only reason I'm still going to golds gym is because I'm big into fitness and they are 24 hours unlike AMF which isn't!

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★ 1

The person at the front is not willing to talk at all and when I asked about tours because it’s my first time at the facility, she said she doesn’t give tours early. She was rude and very angry for no reason. Instead of doing her job she kept going to talk to people and laugh so loud with them. Very unwelcoming environment and definitely I will never ever come back again. Take your business where you get respected.

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★ 1

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★ 1

Unclean showers, bathrooms, water fountains and no hot water in the showers. Gives me strong lazy/unkept vibes. We all know it’s a gym but just keep it up to par.

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★ 2

Small weightlifting area. Not enough plate weights for all stations, especially 45 lbs plates. Only one movable bench for the two squat racks or for use elsewhere. Only two smith machines, one deadlift station, and only one full squat rack. These are frequently occupied by kids who stay on there for 1-2 hours at a time. They will come in together, squat or deadlift every day, occupying these areas for 3-4 hours during peak hours. There are also no Hammer Strength type machines. The gym has only very basic equipment and a limited selection (e.g. one free-weight incline bench is the only thing available for upper chest in entire gym). To fix they need more space, more modern equipment, and more weights. Otherwise 2/5 and that is being generous.

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★ 1

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★ 1

Cancelled my membership in July 2020. Still being charged for a membership. Be careful you still have to pay annual fees and other monthly even you have not come to the gym to work out for over a year and during pandemic. I will never join them again.

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★ 2

The media room has been broken for over a month and more than half the treadmills are down, and the ones that work are not maintained. Love the fact they are open 24/7 but it would be great if their equipment was fully available as well.

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★ 3

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★ 1

All I wanted to do is cancel my membership during a pandemic . I call you have to come in or mail a letter . In a pandemic I have to come in to cancel , so I in . We don’t do cancelations this early you have to comeback ( during a pandemic) , can I leave you a letter ? No you have to mail it .... I have to mail it to the address I’m at right now ? Yes says it on your contract . Way to help and or care about your customers . Horrible job .

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★ 1

A great gym unless you try to leave. They have a policy that you must come in and speak with a manager (no exceptions). The manager will try to talk you out of leaving. I spoke with him (Angel?) for 20 minutes or so. My reason was that my wife and were going to try yoga at the YMCA down the street. He said he would take care of it. I filled out the exit paperwork and figured it was done. The monthly fee was pulled from my credit card for the next 2 months. I put a stop payment on the credit card. I've ignored the non-payment phone calls for 6 months now. The grand total is now in the hundreds of dollars. They are now going after my credit score. I don't care, its a matter of principle.

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★ 1

Horrible gym management. Cancelled my membership in August. Still being charged for a membership. Provided proof of cancellation due to deployment. Have spoke with Travis the sales manager and no response back for over a month. Do not use this Gold's Gym!

Recent event: Once I realized there was no returned phone calls or emails. I got in touch with my bank who had been instructed to cancel any payments requested by gold's gym. Then I get a collections notice in the mail. Unfortunately for y'all you still won't be getting the money as I have pictures of my cancellation paperwork which will be submitted to the credit agency. Nice try Scum Bags!!

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★ 3

It's a lot of fun needing to use a flashlight to see the screen on the massage chair remote. Yes, I asked for the light to be turned on. The response? "It's just dark." I guess the light bulb is just an art piece and not meant to function.

I primarily use the treadmills here and many of them just seem worn out. Sometimes my first choice is a dud and I have to pick a different one.

The main plusses are the cost and the proximity to my home.

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★ 4

Nice, clean gym that is a true 24 hour location. It desperately needs at least one more rack for squats/presses. 2 racks for all those people?

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★ 3

I am completely frustrated with this gym's Direct TV options. For some reason Direct TV has had multiple problems with just one channel, CNN.
I've been a member since 2014 and have put up with no closed captioning although all of the other channels have it. Strange colors on the picture, Wifi works some times and some times not. And today, no CNN, but the cartoon network was available! Really! When I complain about these various problems, I am ALWAYS told it will be fixed today. And it usually isn't. Is this how a gym should treat loyal customers?

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★ 1

This place is a joke. Called in to cancel our membership and was told they would make a note,we called in Friday, since I was not able to get there until Monday. When I went in Monday I was told I would be billed one more month since I needed 30 days notice. Monday was 29 days notice! Friday was over 30 days. Now the area Sales Manager TRAVIS NALL wont call me back. Everytime I call the number on his card it just goes to vm. Its 12 in the afternoon. This franchise is just looking to take people's money.

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★ 1

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★ 1

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★ 1

Media room should just be closed. All you ever see is the menu. Even with personnel changes, and a tv clearly visible from the front desk, many times entire 30 minute cardio sessions are movieless.

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★ 2

Everything was ok until it came time to cancelling (military duty change). Wow this is the second Golds that has done this. I'm done with this franchise. The lack of customer care goes beyond greedy. And when I said I'm done with this company the manager said that's perfectly fine, goodbye. I highly dont recommend this particular gym. As long as you dont speak with them you are fine.

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★ 1

Had to quit....dirty sauna..machines dirty..nobody wipes down..weights not put back up..need big bi-lingual signage.."WIPE DOWN MACHINES..PUT BACK WEIGHTS!!"..take note of your competition arboretum G.G...wipe down air ducts..punching bag never put back up. Your just like mechanicsville..G.G...dirty

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★ 5

A bit of a mixed bag but this place deserves 5 stars. Truly 24/7 access for starters.

You can tell the franchise owner has the right mind when it comes to obtaining unique gym pieces that turn what you would expect to be an average express gym experience into something much more interesting. A glute bridge machine, hip squat machine, power sled, a large space dedicated to turf. You don’t find these pieces in any other gym in Richmond, not even Wolfgang’s. As someone who used to spend a lot of time reading bodybuilding and fitness articles from T-Nation and various other sites of this type, I get the sense that the gym owner is also from this background and knows writers like Thibodeau, Contreras or Bruno who talk about these types of interesting lever machines and movements that offer some benefits beyond the standard gym routines or machines that you will find in your standard box.

That being said the addition of another power rack or half rack would have gone further in reducing the wait time for the 1x power rack, deadlift platform and leg press that are in the gym.

Gym etiquette has only been a serious issue during one of my visits. During a peak time, a big dude and his girlfriend were occupying the only power rack for rack pulls, at one point taking 14x 45 lb plates for the dude’s pulls, which pretty much wipes out most of the limited number of 45 lb plates in the near area for anyone else to use. This is in addition to long rest times between sets of like 5 minutes and ultimately using this rack without ever leaving it for about 45 minutes. Ridiculous. I wouldn’t care if the quantity of 45s were higher, if it wasn’t the only power rack (if you’re going to use a rack for 45 minutes there better be two others available) and if they weren’t so distracted with their conversation in between sets, but you just killed everyone else’s workout time if they wanted in to do squats at some point in the near future.

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★ 1

Would give zero stars if I can. Seems like this gym is all about people signing up but not really caring about what a person really need. Lindsay was fake polite when I signed up but didn’t even acknowledge me when I came in to cancel. Then to top it off I had to make a second trip just to get the $1 that I paid refunded back to me .. yeah it’s just a $1 but I paid it within 24 hrs ago... the small print says if after 3 days past the sign up, you will have to pay $58 to terminate agreement. That’s dumb too! Why do I have to pay to cancel.. ? Also, the gym is small!! Especially the movie cinema and weight area! I had to take my business elsewhere bc this wasn’t it!

Update: Manager Lindsay called me to argue about this review. I politely told her I was at work and that I wasn’t doing this with her over the phone or in person and to have a blessed day.. she began to proceed by yelling byyyeee in my ear before terming the call. How professional?! I’m glad I took my business elsewhere bc this is def not how anyone should be treated! 😑

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★ 1

Small gym. Too many members for the tiny area. To make it worse, they put in turf taking away equipment. If you're not a teenager looking to hangout just go to Wolfgang's.

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★ 5

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★ 1

They ran out of toilet paper apparently... The bathroom by the water fountain was out of TP and 2 of the men's stalls were out of TP as well.. Very disappointing. Then when I was walking out, the hand sanatizer by the front door was out of liquid..

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★ 5

Had an amazing experience at this Golds! Lindsay (the general manager) is a awesome individual

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★ 5

So extremely thankful for the change in management at this gym! Lindsay is awesome and has already made the gym much more welcoming! 10/10 would DEFINITELY recommend

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★ 5

Friendly and effective. Just dont fall for the PTs

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★ 4

So far working out here has been a good experience. Machines aren't broken too often, and it's not crowded when I usually go.

I feel like the space needs to be utilized a bit better. Feels a bit crowded at the moment, ever since the green turf thing was added.

Might be a big project but I'd like to see that outdoor space covered and conditioned. Would almost double the floor space and give people some breathing room.

Also wouldn't mind a drink bar of sorts, maybe something simple.

Just suggestions.

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★ 5

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★ 4

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★ 3

Today very disappointed to the find the bicycles moved so close to the theater screen. Not good for your eyes nor being able to see the movie. I have back problems so can't use all those elliptical machines you have jammed into the theater room. Why on earth did you guys do this. I so enjoyed being in there doing my bicycling and enjoying watching the movie. I have recently been thinking about leaving this gym anyway because each time I go in there something has always been moved. Never can find the machines I like. They are jammed together to closely. Plus the green stadium floor takes up to much wasted space for the small amount of activity that goes on there.

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★ 1

This one does it a kids club even to the point you can’t bring your kids to sit at a chair while Spouse works out.

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★ 5

Awesome gym. Staff is professional, motivated and courteous. Makes you look forward to a workout. Very clean facility.

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★ 1

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★ 4

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★ 4

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★ 5

A lot of improvements lately. Really hard athletes here. Dedicated staff. Progressive.

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★ 5

Great gym been going for years, all the staff is super friendly and the prices are great

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★ 5

By far my favorite Golds in the area! From the front desk to the cleaning staff.. quality people, quality place!

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★ 5

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★ 5

UPDATE!!!!!!!!!!!!!!!!!!!

Earlier this year I posted a review regarding problems with this golds gym location . I am happy to say that gold gym has made a complete 180 regarding cleanliness and aesthetic appeal.
It takes a great company to listen to customer feedback respectfully and make improvements as needed.
Thank you Golds Gym! My family and I will continue To give you our patronage.
Keep up the fabulous work!

The quality of the bathroom is completely unacceptable. I have been a member of several golds gyms over the years and bathroom cleanliness has never been a problem. This facility needs to work on a process for maintaining cleanliness in the bathrooms. It is becoming worse over the last few months. The floors are sticky, there’s a strong urine smell, moldy showers. It is a health hazard.
Many gym members are going next-door to use the restrooms at Publix.
I joined this gym because it is very close to my new house, however if things don’t change I am strongly considering taking the 30 minute drive back to Gold‘s gym Westchester.
I know many many gym members have been complaining, I’m not sure if management does not care or is having a staffing issue? Every time I’m in the locker room gym members are talking about how disgusting the bathrooms are. There is absolutely no way that management is unaware of this problem. Hopefully they will learn to value sanitation a little more.

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★ 5

Ethan hooked me up! Sweet club every time I come into town I’m going to work out here!

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★ 5

Incredible gym. Made the switch to Gold’s Gym at Swift Creek about two months ago and have no intentions of leaving anytime soon. The signup process was made quick and easy by the staff. Overall good gym atmosphere. Love the fact I have options when it comes to working out at different gym locations with Gold’s. Would strongly recommend

Source: Google

★ 5

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★ 5

This gym has a great atmosphere and it is wonderful! The equipment is nice and clean, and the place is very nice! I recommend it to everyone!

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★ 5

This gym is fabulous. Love all the staff, and the new fitness consultant is fantastic! My time here is always enjoyed. The assistant to the regional manager is a hard-working young man with such a drive to make this gym a home for all members. Superior gym of the Southside.

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★ 3

Equipment is pretty good. Wifi is awful, has been for years. Have a good data plan if you plan on listening to music.

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★ 5

Staff assisted me with an admin issue while out state in an expediant and professional manner.

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★ 2

This branch got nothing! It's so small! Too small!

*update* the staff are weird people

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★ 5

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★ 5

The management was fantastic and the staff was great as well. They were extremely patient with me while trying to get me set up and just overall great while being a member for thhe time being.

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★ 5

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★ 1

Went in to cancel my membership. Young lady at the desk said her manager was in a meeting and took my name and phone number and said it would be done that day. Still got charged the next month. Now I have to return again to cancel it and try to get the charge refunded. They need to hire less incompetent staff.

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★ 4

Besides being always greeted with smiles and a big hello the staff at Golds are awesome. Whenever I need something they waste not time in helping me when it's needed.

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★ 5

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★ 5

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★ 5

Always clean, friendly employees, plenty of tv's for distractions. Overall is very nice place with all kind of workout options

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★ 5

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★ 5

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★ 5

Great gym! Super friendly staff & great prices. A little bit for everyone including classes and free weights. Maybe 8 or so flat screens by cardio machines. Love this gym!

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★ 5

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★ 5

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★ 5

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★ 5

Zenas was very helpful and gave me a great tour of the Golds Gym Facility. I’m glad I joined and am already in much better shape after 1 month.

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★ 4

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★ 5

Professional Staff and very friendly. Willing to help and accomodate the members and assist with a care and thoroughness. I appreciate their timely manner of expediting business. The tour of the facility very accommodating and affordable.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

Professional and no pressure

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★ 5

Jacob was quick and to the point with the tour, different packages, and promotions. Looking forward to getting started!

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★ 4

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★ 5

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★ 5

Joe at the front desk was awesome!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

I joined today and Joe, who helped with this, was awsome. He helped every step of the way, patiently explaining all details. Even pleasantly repeating some details. He was very positive and upbeat and the gym had a great selection of machines. I didn't have to wait for any except the rowing machine, there were only 2.

Overall, a nice experience and a clean, affordable workout facility.

Source: Google

★ 5

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★ 5

I just couldn't stay away! I made a workout room in my house, but I'm compelled to actually workout much more effectively in a gym setting! You cannot beat Gold's for the low monthly membership fee! It's always clean, and everyone that works there is always pleasant! This will motivate me to reach my goals more rapidly!

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★ 4

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★ 5

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★ 3

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★ 5

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★ 5

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★ 5

Very easy set-up- nice-dedicated staff

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★ 5

Friendly, answerd any questions and made sure if there was anything that was needed just ask or check with them for anything

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★ 5

Good prices for the selection. I love the movie theater bikes.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

Great employees , great people , over all great gym !

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★ 5

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★ 5

Had a good experience so far

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★ 5

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★ 5

Service was great!

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★ 5

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★ 5

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★ 4

It was fast and easy

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★ 4

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★ 5

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★ 5

Machial was great made me feel very comfortable and all of it easy

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★ 5

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★ 5

Everyone was super nice and willing to answer question in a non-judge mental setting. Megan was the sales person and she was friendly but not pushy. I'm excited about my training session I immediately set up with Seth bc he is willing to meet me where I am and help me reach goals. I left excited to get back into the gym and getting healthy.

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★ 5

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★ 4

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★ 5

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