★ 5

Absolutely love Lifetime Fitness in Fairfax and Reston! Great place to work out and meet people of all ages. I use the elliptical, treadmill, pickleball, and the hydro massage, and everything is always clean and well run. Pickleball is super social, and the hydro massage is perfect after a workout. It really feels like a community here, not just a gym.

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★ 5

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★ 1

This location is horrible! So much equipment is broken and they have the nerve to charge $219/month!? Thankfully I have access to other, nicer locations.

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★ 3

Something or the other is always broken- one of the staff sarcastically stated that they are not making enough money to fix things.

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★ 5

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★ 5

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★ 5

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★ 1

I’ve been a member for almost 3 years now. I signed up for the tier that gave me access to all clubs in Northern Virginia and Gainesville, but they just raised my rate from 189$ -209$ to go to the Reston location randomly and tried to deny entry at the front desk when I’ve been going here for YEARS with no issue. It’s the principle of transparency and proper customer service.

Stop trying to squeeze money from people who have been going here for a long time based on random “changes”.

If these changes are going to be enforced it should be done appropriately not in some unprofessional manner of trying to strong arm someone into an upsell of a contract on the spot. I am considering ending my membership at the end of this month and seeking other options incredibly unprofessional from the Reston location.

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★ 1

I agree with Matt’s review. Lifetime peaked in Y2K. Go support Vida they’re so much better. Have to agree with many of the latest reviews, unfortunately. Been a member for many years and the quality is plummeting across the board. Clearly inept management. They’ll have to start reducing the price. You’d have to PAY me to willingly come here, I won’t even like going for free.

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★ 4

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★ 1

Rude staff asked for a free 1 day pass that most gyms have denied me one

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★ 1

I have been a loyal member at this Lifetime, and it was always a place of respite for me -- until recently. What happened has left me shaken and afraid to return.

When I pulled into the parking lot, a man followed me because I went around him driving slow while he was on his phone.

Instead of moving on, he blocked my car, and began yelling profanities and threats. Two good samaritans stepped in to help me and even walked me to the door, but the man continued harassing me .

When I finally turned and told him "enough, leave me alone," the staff saw only that moment -- not the harassment that led to it. The concierge manager at the front desk, vilified me based on me turning around at the front door while the man kept pushing through me.

I went to the front desk for help, expecting support as it aligns with Lifetime policies. Instead, the concierge manager violated my rights and pampered the aggressor by doing the following:

+ Allowed the man who had harassed me to walk directly into the gym without even scanning his membership ID nor checking him in.

+ Refused me entry.

+ Labeled me both a "harasser" and an "aggressor."

I was terrified and upset from what happened to me in the parking lot and instead of him listening to me, he decided to tone police me.

The two good samaritans verified my story with team members yet the manager still kicked out for the 'way I was treating him'. I did nothing to this man, I asked him to make a report and that's when he said he was going to refuse me entry.

I've read the other reviews here on Yelp and this gym has some serious issues.

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★ 2

The old blonde lady at the front desk was extremely rude and disrespectful. She was explaining the rules in a very aggressive and even was mentioning how she had to be able to sue us to let a guest in. I understand she was trying to follow the rules but the way she was delivering the message was unacceptable.

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★ 2

Been a member here for the past 2.5 years and have noticed a steady decline. The facilities and well built and they are generally trying to update things. However the constant dual music and loud instructors in the open area of the GTX classes overwhelms the cardio and lifting areas.

This is especially true given the fact that there are other closed room offerings that are available. It could be used for this purpose. The fact that they run two different music and a personal class instructor over the loud speakers all at once causes an overwhelming environment for anyone other than those 15 people or so in the class.

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★ 5

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★ 1

Horrible staff. Very unwelcoming, very disappointing. Especially for the amount of money you pay for a membership here. Been going to the gym for a very long time and I’ve never seen anything like it.

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★ 1

It’s the highest quality fitness center in this area, but the prices are diabolical and they replaced the basketball courts with some damn pickleball. I hope they convert at least one court back.

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★ 1

My recent experiences at the Reston Lifetime have been less thansatisfactory, which is a significant understatement given my history with Lifetime locations. While the club offers a range of facilities, several operational issues are severely impacting the member experience.

The most glaring problem is the severe understaffing across various departments, particularly noticeable at the poolside bistro and the inside cafe. This shortage directly translates into a lack of efficiency, leading to frustratingly long wait times and inconsistent service. It's clear that the dedicated young ladies and bartenders working in these areas are doing their absolute best and are incredibly accommodating and hardworking. However, they are consistently let down by insufficient support, making it impossible for them to operate efficiently. My heart goes out to them as they strive to deliver good service under challenging circumstances.

A significant contributor to these issues appears to be the management. The manager who frequently moves between the indoor facilities and the outdoor pool area exhibits a highly confrontational demeanor, not just with customers but, more disturbingly, with the young female staff. The manner in which he speaks to them is truly terrible, and I find it deeply concerning and unprofessional. No employee, especially young adults, should be subjected to such treatment. This lack of supportive and respectful leadership undoubtedly contributes to the overall operational inefficiencies and a poor working environment. I would neither want to work for him nor have my child work under his supervision.

Furthermore, the food quality at the club is consistently disappointing. While one might temper expectations given the nature of a club bistro, the current offerings do not justify the prices. Perhaps a reevaluation of the menu or a reduction in pricing would be appropriate, especially if the kitchen is primarily staffed by less experienced individuals.

On a positive note, I must commend the weekend bartender, particularly the tall individual. She is exceptionally skilled, very efficient, and consistently sweet and professional. Her service stands out, and I would specifically recommend visiting on days when she is working.

while the staff's effort is commendable, the overall experience at Reston Lifetime Athletic Club is significantly hampered by severe understaffing and, most critically, by deeply problematic management. Drastic changes are needed to improve both member satisfaction and the working conditions for the dedicated employees.

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★ 4

We have had a generally great experience here with the classes, kids academy, camp and the facility, however the food is SO bad and continues to get worse.

Every time I order something, there is an ingredient missing. Today cheese from my breakfast burrito... when I asked for sauce, I am told it's an extra charge. Not too long ago it was hummus and tahiti from an extremly dry wrap. The offerings in general have been dwindled down so that it's just frozen food that is easy to make... The offerings at the pool cafe are even worse ... burnt nachos.. floppy pizzas... frozen chicken.. and they don't allow outside food. Please please put a little more effort in the food. It would make this place wonderful.

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★ 2

If things don’t improve after the summer I will be canceling my memebership and going elsewhere. The only reason I have stayed thus far is my kid does summer camp at the ashburn location (which is much better than here, even though Reston costs more)! No hip abduction machines, no step up machines, old equipment. The food sucks at all lifetimes not just here. The new pool chairs are great that’s about all I can say.

They removed the play area from the kids space because it was “unsafe”. Even though many other locations have this. They took out the basketball court. Ashburn at least has a court for kids here we have nothing. A bunch of pickleball courts (eye roll)! Please improve this gym before we all go somewhere else!!!!!!

Also they need to add hypervolts to the stretching area like ashburn did! This whole place just needs a facelift before it goes any farther in the dumpster

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★ 4

Cons -… steam room not warm enough and hard to get it to run . (Wheres all the hyperice stuff ???? ) Pros - cold plunge and good recovery area

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★ 2

Have to agree with many of the latest reviews, unfortunately. Been a member for many years and the quality is plummeting across the board. Clearly inept management. They need to fire whoever took over around 2022 and start over. The staff is laughably inept. Food is terrible now, the “Beach Club” experience is laughable, especially the only bathroom that is always atrocious. A few years ago the food was good, the beach club bar setup was nice, there was corn hole and other activities. Towel service was predictable. This summer the outdoor hot tub has not been open once. Trash everywhere, indoor pool deck is a death trap, locker rooms are dirty. Stupid rock wall hours, no availability for pickle ball (just start a pickle ball club and donMt ruin this one). Corporate should heed these reviews and hire all new management. Myself and friends are moving to Vida for now. Advise all curious customers in this price bracket to do the same.

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★ 2

Lifteime Fitness is a victim of its own making. Since the club was built so beautifully, people want to come there. Unfortunately, the number of people using the club is insane. The gym is crowded all of the time, and children run rampant through the halls, locker room, and pool area. Parents are never corrected so they let their tiny children splash around in the jacuzzi and cold plunge. The "beach club" looks like a hurricane hit it. Towels, ice cream, stains, etc., all over the place. Management needs to cut down on the amount of time a parent can leave kids in the kids' club or make certain days or times kid-free in the gym. Also, hire like 10 more cleaning staff. This place is a wreck. The second another high-end gym comes to Reston with an indoor jacuzzi and pool, I am moving on.

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★ 5

Generally a great experience. It has gone the luxury/country club route (aka $$$$)
But it has been worth years of membership with multiple area clubs and nationwide access for similar level clubs. New locations opening regularly
They need a Richmond Virginia location soon

May 2025 update. One hot tub is now a cold plunge tub. You can do sauna & cold plunge in the pool deck now
Summer time is here....crowds not too bad so far

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★ 1

Worst gym I have ever been to. Overcrowded, AC doesn’t work when it’s 96 degrees outside, trainers take up ALL the equipment so nothing is available if you’re just here to workout. Machines are old, they dont maintain the property or landscaping, and their water fountain broke down today.

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★ 4

Good place. Not great but some staff make the experience better. If I have an issue I go to Brandon. He listens, and he does everything in his power to help. Truly appreciate this man’s customer service skills.

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★ 5

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★ 5

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★ 3

I do love this place... But they NEVER answer their phone. Especially front desk is always too busy to pick up the phone. Good luck getting some one to answer.

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★ 5

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★ 5

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★ 5

Great place for exercise!
They have everything what you need.

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★ 5

The kids academy is world class. Sam and the team do a great job keeping the kids happy and occupied while you work out. I wouldn’t be a Lifetime member if they didn’t have this amenity.

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★ 5

Expensive, but money well spent!

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★ 4

Front desk folks at this location excel at customer service.

-1 star for the sauna cleaning schedule. The dry one hasn't been cleaned in a long time

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★ 5

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★ 5

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★ 2

Used to be an outstanding place for everybody. But they first took out one basketball court and then two months the second one in favor of pickleball. So they have eliminated the mix of people/ages/activity level that used to be attracted to the place. Now its really more of a 45+ mostly so I ended my membership to where they have the ability to attract a more mixed age crowd that have more interests .

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★ 5

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★ 5

Nice facility with a lot to offer and incredibly friendly people. The staff are welcoming and helpful, and the members are just as kind, creating a positive and enjoyable environment.

There are 6 pickleball courts, massage chairs, and a wide variety of gym equipment. While the equipment is a bit on the older side, there’s plenty of it, and the open layout makes it easy to work out comfortably.

The shower room is well maintained and stocked with clean towels. Both steam and dry saunas are available, but the steam sauna had a slightly funky smell, so I skipped it.

Overall, the facility feels slightly dated but is still well maintained and offers good programs. The friendly atmosphere really makes it stand out.

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★ 5

I went back to Lifetime after few years, and was hesitant to enroll again, first Mahria, sorry for misspelling, made me want to enroll again, and then I met Brandon who went above and beyond and helped me and made my experience amazing, he professionally helped me and was very knowledgeable, at the same time very humble and willing to help us in any way possible, these two people were the main reason for me to re-enroll and take my family to lifetime again, thank you Mahria and Brandon!

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★ 5

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★ 5

Update: Nini (hope I spelled this correctly) is amazing and was so helpful, I will keep my membership with Lifetime instead of other competitors because of their excellent customer service first and foremost.
This gym is great- the clerical staff (Brandon, Justin, and their manager), gym amenities, a clean shower/locker space, and overall great atmosphere. It's on the pricier side of gyms but I think if you use it to the full extent it's worth it. My gym in Reston unfortunately closed, so I was happy lifetime was nearby. Parsa and Abdullah were very helpful and encouraging when rock climbing, I will definitely be back.

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★ 1

This gym has more pickleball courts than benches, that should tell you everything you need to know.

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★ 1

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★ 1

The worst ever management on the planet. They are never available, nor no one is there to help when you have problems with anything. Worst gym ever.

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★ 3

Lifetime Fitness in Reston could be a premium experience but falls short in a few but VERY important areas. The amount of options and amenities are impressive, personnel is almost always helpful and welcoming, but cleanliness… definitely something they need to improve. You can tell they don’t clean the gym equipment very often, you can see the dust and dirt accumulated from months, it seems that the cleaning team does not pay attention to detail and frequency. Men’s restrooms look bad almost all the time, dirty towels everywhere, dirty lockers (they never clean inside the lockers), showers, and so on. I understand that it could hard to keep up with no collaborative customers, but Gainesville and Fairfax locations are way better on cleaning, so I could blame the Reston management.

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★ 3

Lifetime facilities are always clean and there is typically plenty of equipment, machines and space in classes. Unfortunately the customer service (in general not just here) is essentially non existent and their turnover rate is atrocious.

Things like the hot tub and steam room are frequently out of order. They are eliminating most of the basketball courts for pickleball. And the membership increases about 20% every year.
I used to love lifetime but not anymore.

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★ 5

Updated 10/18: There’s a slight problem with the Pickleball courts. Although there are regularly scheduled open sessions for dues paying members, it seems that a person could and has sometimes reserved the courts for an additional fee for something like a birthday party or private lessons… Meaning that the regular members are not able to attend their open sessions during that time. This seems like a bit of a snub to the dues paying members in favor of member who is providing a bit more revenue to Lifetime.
This doesn’t seem to be a good way to run a business that is grounded in memberships. They do this with the basketball courts also. Basically, Lifetime does not have enough room to provide open sessions AND fee-based special events. But they do it anyway.
Not happy about this. Feeling a bit ripped off. However, shout out to Lori at the Pickleball desk, who found an open slot for me to play after the 3 1/2 hour , 10/13, birthday party was over. Thank you.
Updated 9/6/2024: New spin instructors! Beth and Dru are awesome. They don’t play the music too loud. They don’t yell at us. Drew has cycling-related fun facts sometimes. These spin classes are great for keeping my knees in good shape. I really like them.

~April 2014: GTX and Ultra Fit classes as well as daily pickleball have contributed to my 9 pound weight loss in ~3 months. Classes are varied so it keeps me coming back. I also like the device for measuring BMI. And the recovery area. Very helpful.
One thing though ... I ended up not going to the spin classes anymore (even though I like spin) because the music and/or instructors are way too loud. They offer earplugs, but I find those uncomfortable, and I don't like to be uncomfortable during exercise. I don't think I am the only one who finds it too loud as I see others putting in earplugs. Management should check the decibel level, as it might contribute to deafness.
Otherwise, a great gym.

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★ 5

Best trainers and yoga instructors and staff in general.

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★ 2

I just signed up and the gym is nice. But the personal trainers are just constantly in your space trying to rush you off machines for their clients and the vibe that I need to pay for training to use my gym is really really not ok.

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★ 5

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★ 1

I’ve been a member of Lifetime for a while and have always appreciated the high standards the gym upholds. However, I’ve had consistently disappointing experiences at the Lifetime Cafe, specifically with one of the staff members, Ashley. Unfortunately, Ashley comes across as unprofessional and inattentive to customer needs. I understand that her job involves tasks like making sandwiches, which takes time. However, it’s frustrating to see her put a sandwich in the oven and then stand by it for a whole minute, making all the customers wait unnecessarily. This inefficiency causes significant delays, and I’ve noticed that other customers in line often leave due to the slow service.
I hope Lifetime can address this issue with Ashley, as it significantly impacts the overall experience at what is otherwise a fantastic facility.

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★ 1

Just awful. Probably the worst lifetime I’ve been to in the area. It just stinks throughout the facility, it doesn’t matter to seem where you go it just stinks everywhere which I thought was weird. It’s very dirty, the men’s showers are awful. I can’t believe this is a lifetime

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★ 5

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★ 1

The club is deteriorating rapidly. Hot showers are hit or miss, the pools are often closed, the water slide is only available in the mornings, and the showers are dirty. The facilities are in disrepair, and management’s responses to my concerns have been unsatisfactory. It’s best to spend your time and money elsewhere.

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★ 5

We love this gym! Ladies in daycare are very calm and patient . It’s super clean and employees are extremely friendly. Front desk are always helpful.

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★ 4

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★ 5

Been working out for years, and though employees faces change…all are their to help with a smile

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★ 5

The best full service gym experience you can have.. has it all .

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★ 1

If you use this gym, be prepared to have your image blasted all over social media without your consent. Influencers film everywhere, including the pool and locker rooms. It’s a violation of policy but management doesn’t do anything about it

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★ 5

Reston Lifetime is an amazing club. The staff is top notch and the facility is wonderful. The front desk and managers are always so helpful and welcoming (especially Justin!!) the trainers and fitness classes are wonderful (Bart, Vic, and Coach Juego rock!!), and the swim coaches (Max and Monty) are very patient and great with kids, the lifeguards (Izzy, Elios, and Eric) do a great job at keeping everyone safe and cared for. I can’t say enough good things about everyone who works there. Lifetime is an amazing club because of its staff. They are truly exceptional, go above and beyond to help, and treat you like family. I highly recommend Lifetime Fitness in Reston.

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★ 1

The Reston Lifetime opened at the end of 2013. Someone had posted that it's been around for 25 years. Management is telling their employees it's been around 25 years. This is odd. The reality is that it's declined considerably in just over a decade. It's essentially a Golds Gym. The good instructors, trainers and staff have left.

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★ 4

This gym was really amazing, the only negative thing I have to say is that there was an Indian lady in the cafe who was clearly being either specifically rude to me or discriminatory against me. The was a clear difference as how she treated me and other guests, I don't want to assume it was because of my race or age (18 year old hispanic) but something needs to be done.

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★ 5

Love lifetime! Stephanie B is the best cycling instructor ever! Jessica is an amazing instructor as well!

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★ 5

We love this gym

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★ 5

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★ 5

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★ 2

Something needs to be done about the kids treating the gym like a playground. Locker room was overrun with kids playing with the hairdryers. That’s not the type of experience I’m paying for.

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★ 5

The country club without the golf.

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★ 1

Management needs to stop letting 8 years olds lift weights and remind parents letting their under 18 kids using their memberships that it is a luxury gym not recess. Day care is not your son throwing dumb bells at their buddies while they improperly do curls and take up 3 benches. Stop taking your members for granted. There are other exclusive options that are competitive pricewise. This is nova.

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★ 2

Im life time member for about 7 years and I can tell that it’s not clean any more!!!! Nasty smell in steam sauna and dirty floors is normal thing all ready… so sad! Hope for changes otherwise it’s no chance to stay with Reston location

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★ 3

Simply the best gym in DC Area complete with awesome outdoor resort pool. Great staff. Clean locker rooms. Just upgraded a bunch of equipment. Two full basketball courts, hot yoga, Pilates, exercise classes galore with wonderful instructors, knowledgeable personal trainers, a decent cafe for nutritious drinks, snacks & meals and so much more... Join today, it will upgrade your life! Ask for Sales Mgr, Reem Satari... She'll take care of you!

Update Nov '22: It used to be the best. Now it's overpriced and under-maintained. Locker rooms stink and are always dirty. Machines stay broken for weeks. Few good class times are offered and all the great, personable staff that made LT Reston awesome are gone... Not impressed. If I wanted this, I'd pay 1/4 as much and go to Gold's.

March '24 update: Getting even worse from a management and cleanliness standpoint, even though they are trying to make it more "luxe" by adding water massage and cryo chairs, a couple arc trainers, but gym still smells, pickleball is obnoxious and staff doesn't repair/ maintain equipment. Going to Vida. Can't wait!

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★ 1

Lifetime was a great gym. I have been a member for over 10 years and was happy to be a member during this time. However, in the past two years, the club has really taken a toll due to financial greed and unprofessional management. They overfill the club by focusing on selling more memberships rather than improving the quality of the facility and the experience for the current members. Pool lanes are filled to the brim any time of the day, the weight room is a zoo with lifters competing to see who can snag the dumbells or machines the fastest, and the locker room has old lockers that are deteriorating and are always out of order. The gym isn't as clean as it was before with hair and trash on the shower floors, creating an unpleasant scene. All in all, it's a tragedy to see how with all these problems, the only thing that is going up is the membership costs and not the well-being of the members.

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★ 1

I had the displeasure of encountering Tony, an employee at Lifetime Fitness, and it was an experience that left a sour taste in my mouth. His attitude was nothing short of appalling, displaying a level of rudeness and unprofessionalism that is unacceptable in any customer service environment.

When my friend and I approached Tony with a question, instead of offering assistance or even a basic level of courtesy, he responded with blatant rudeness. His dismissive demeanor and lack of respect were deeply disappointing. It was evident that he had no interest in providing quality service or assisting members in any meaningful way.

Furthermore, Tony's penchant for speaking poorly about others was not only unprofessional but also indicative of a toxic work environment. Instead of fostering a positive atmosphere where members feel welcomed and supported, he chooses to engage in derogatory remarks, creating an uncomfortable and unwelcoming environment for patrons.

In conclusion, Tony's behavior at Lifetime Fitness was unacceptable. His rudeness and unprofessionalism tarnish the reputation of the establishment and create a negative experience for members. Management should address this issue promptly to ensure that all patrons are treated with the respect and courtesy they deserve.

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★ 5

Great gym! I joined for their amazing basketball courts. However a bit expensive but worth it if you put gym in your daily routine. They also have every workout machine you could possibly imagine and their eucalyptus sauna is amazing! I also love their cafe. Great for post-workout spot for food.

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★ 5

Clean!!! Friendly front staff. Enjoyed my workout!

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★ 5

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★ 1

Been a member for over 4 years and this place is clearly slip sliding downhill. Pool heater broken and kids have to shiver in swim class. Instructor turnover, poor cleaning, climbing wall has been needing new grips and attention over the last 4 years and nothing has been done. The list goes on. Really disappointing for what they charge their members. Additionally good luck getting a hold of a staff member via phone! No one ever answers the telephone. 📞

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★ 5

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★ 1

I’m a member and I can’t reach a physical person by phone.

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★ 1

this particular facility in Reston is very well built - I'm writing this bad review to flag one issue - I've been to a few different LifeTime facilities all over the country and I think the staff at the Reston branch are the most unprofessional and ill-mannered.

Reston is a great place to live in, so the terrible behavior is not because of lack of access to decent people - it's most likely due to toxic management at the club.

I hope someone from LifeTime's national office can conduct a thorough investigation and replace the current staff (esp the miserable people at the front desk) - I def don't want to be contacted by the local manager to talk about my experience

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★ 5

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★ 1

It used to be great 24hr gym. But it closes at 11 or 12 now and the spa even closes 15minutes before that.

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★ 1

Be careful not to stay even a few minutes late after closing. One of the staff members just might punch you in the face.

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★ 5

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★ 2

For a gym that ur paying $180 for a month, you won’t think they are that cheap. They have a flyer at the café that they’re gonna start charging for a cup of water with ice $.50. You get free, ice and water at McDonald’s.

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★ 5

This gym experience is by far the best experience I’ve had at any gym facility. With my background in training, and even upon visiting many other gym facilities I can’t put into words the level of benevolence and professionalism this gym staff provides. As I worked out I witnessed the GM of the facility (KJ) showing humility and great character by maintaining cleanliness in the weight area. I am a true believer that a great community begins with outstanding leadership, and observing that alone set him apart from any other individual whom I’ve experienced in any leadership position. I was greeted and tended to by the front desk and the training staff with great respect and uplifting treatment. I would give nothing less than 5* to this staff and facility. Though I live 40 min away, I take pride in saying that I will be attending this gym as my primary facility; and any fellow member, as well as new members would be blessed to call this their home gym. I am truly appreciative of everyone that works here and will only recommend this (Reston Lifetime) gym as the gym to join. Worth every penny spent, and I assure a truly exceptional experience for anyone that understands what gym etiquette and professionalism truly is.

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★ 5

Beautiful, spacious clean exercise spot. Well done with 2 indoor and huge outdoor heated pools. Friendly action on the pickleball courts. Expansive changing rooms. Healthy offerings in cafe. Super nice all around.

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★ 1

Paying too much to have a multiple month long lapse on amenities. Basketball Rim has been broken for months and they refuse to fix it.

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★ 1

I was a happy customer for about ten years, and always paid my dues on time. When I moved out of the area and cancelled my membership, they continued to bill me, and they have ignored my email messages to rectify it. Even after disputing the June 2023 charge and having my credit card company rule in my favor, they continue to bill me and harass me with automated email messages and phone calls. So sad that a company that I felt really cared about my satisfaction and welfare for so many years degenerates to this hostile and abusive behavior.

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★ 2

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★ 5

I went as a guest. My only gripe (and it's not specific to this gym) is that basketball courts should only be used for basketball. Very frustrating to go to shoot baskets and there is some class going on!
Otherwise, this gym is as good as it gets. Clean, spacious, modern equipment, places to eat and the spa area was top notice. Good amenities in the locker room as well.

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★ 2

The music playing from the outdoor pool speakers is way too loud. Especially, if you're sitting in the lounge chairs. It's difficult to have a conversation without screaming over the music, and it's completely impossible to concentrate... Note to management, please turn down the music.

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★ 3

Updated review. Lifetime is way too causious about clearing the outdoor area for potential storms. I can see getting people out of the pool. But at least allow them to stay on the deck as there is no inside resting or relaxing area. Very disappointing. Or build an indoor area with lots of relaxing chairs.

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★ 5

I’m really surprised by the negative reviews for the gym implementing their policies or because of a single phone call when someone wasn’t able to answer questions. Lifetime is freaking awesome. Amazing facilities, Brandon at the front desk is awesome, it’s open super late and super early, and the pool is like a resort.

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★ 5

Great gym. Obviously well managed. Highly recommend!!

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★ 1

Absolutely terrible location and staff! We a signature tier membership which means it comes with the perks of using the recovery tools such as Normantec leg compression. We are regulars at Ashburn location, but Reston is the second closest where they have Normantec products. So, first off there is no mention on their website about these equipment, so naturally no mention to the fact we need an appt with a trainer to use them. When I inquired about it over the chat service they never once told me I need to make an appt. So, when I walk in through the doors and they scan my card, I ask them about using Normantec and all the front desk said was go to 2nd floor and a trainer should be there at the desk to help me. I go upstairs, no one is there, I ask around a floor associate and he couldn't find anybody to help me. I call the front desk and they put me on hold for 10 mins so I and to hang up and talk to a trainer I found roaming around and since he was getting off his shift, he refused to help. My point is if we need an appt then put it on your website or atleast the front desk should mention it when I am inquiring about it before I drive there and waste my time. If we are unable to use those equipments at our time then what's the point of tier membership. Aloso, theteainer I spoke with was very political when trying to explain something that was not even meaningful.

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★ 2

Those stars are for the front desk only. Today, I called to ask a simple question regarding the guest policy for the outdoor pool. Excuse me, I don't remember the exact name, but someone named Kelly responded to me.

She did not listen to my question and seemed very distracted. She re-asked my question 2-3 times. Her answer was not accurate, as if she did not know how to respond. She sounded impolite and used the word "ummm" between every word.

I asked her a second question: How much would it cost if you have already used your guest passes? To which she responded, 'The full price of a membership.' I understood that she didn't comprehend what she just said. I repeated her words back to her and asked her again what it meant and how much it would be. In an irritated tone, she replied, '$50.'

I requested to speak with the manager, but she informed me that all managers were out. This is not the first time I have asked for the manager at the front desk due to impolite and passive-aggressive responses from a younger girl. It feels like the managers are always absent when such issues arise. Moreover, if she was correct in saying that a one-day guest pass costs the 'full price of membership,' I would gladly pay $50 a month for myself instead of $180.

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★ 1

Cafe at the pool wait times are terrible

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★ 2

Welcome to 2023. If you cancel Netflix before your subscription renews, you're not charged again. But if you cancel at LifeTime, you need to keep paying for another 30 days.

They justify this policy by saying that it's "better" than the policies at other gyms. But still, why do they do it?

I talked to the manager there, and he couldn't give me a reason for the policy other than it's a policy and they do it as a "convenience" for me (mmm... I still don't see how, lol).

I would give LifeTime five stars if they could just own it. I've been there for years and like the facilities and the people. But a little honesty would make it even better. Either tell me the reason they need 30 days of extra payments or tell me that they're just trying to squeeze a little more money from me before I leave.

That would be refreshing and merit five stars!

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★ 5

it's a great gym, it's clean, the staff are professional, the amenities are good

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★ 1

This review is about the pricing policy. While I have no complaint with the facility itself, the annual membership price increases have really soured my experience. My wife and I were original members at the Centreville VA club opening in March 2000. Over the last 23 years, our fees for a couple have almost TRIPLED in monthly dues and the price increases are occurring more frequently now….annually…..last March the price increase was 10%, this year they raised it an additional 16%, so now paying over 26% more than just over a year ago. This is just a harsh and non-consumer friendly to reward longstanding original club members. So buyer beware, the price you pay for your membership dues today will likely be a fraction of what you will be paying in future years. You will likely need to count on annual price increases double to triple the inflation rate.

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★ 1

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★ 3

I love this gym but the guest wifi network is always spotty and they barely have enough t mobile/att cellphone service to conduct telework when im there.

Centerville and Gainsville are better for my needs.

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★ 5

I love it here and so does my daughter! We always feel welcome and comfortable.

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★ 5

Shannon is the most amazing Lifeguard ever! We feel safe when she is on duty. As a bonus she is a very interesting person who excudes exemplary customer service.
The cafe staff is awesome, especially Dylan. We miss the outstanding employees that have come and gone. The food is good. The coffee is hot. The dining area is clean. Many member's bring their own food and shakes. We use our rewards card. A typical meal $9, but after 10 meals you receive one for free.
Jeremy is my personal trainer. He is the best. He is a two legged encyclopedia of knowledge. His gift is relaying information in an easy to understand language that is specifically relevant to me. All the personal trainers are professional, smart, and kind.
The "gym" yoga is special. The yoga studio is quiet with its own lobby, tucked away in the back of the facility with great towering windows overlooking the pool.
Pilates is $$$$ + $$$ and is very expensive plus is an additional grand fee.
The pool has many rules about guest and hours. So check before you plan to take your nieces, nephews, friends, or a new boyfriend.
We still miss the water feature at the hot tub. They use to have a water fall that would massage your shoulders and would drown out the noice of happy children enjoying the beach area of the indoor pool.
The towels, deodorant, razors, cotton tip sticks, lotion, soap, conditioner, shampoo, cotton balls, and hair dryers make the locker room feel like a country club. It really p*sses me off when some members take advantage of the hard working staff. It's awful to mistreat the lockerroom ladies. The entire female staff works really really hard to keep the sauna, steam room, and showers clean.

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★ 1

Be aware of their cancellation policy they will keep you locked in for another month no matter what so even when you can’t use the facility you still have to pay it’s pretty cruel!

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★ 5

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★ 5

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★ 5

Amazing spot, always friendly staff, honestly I could live here.

Oh yeah, and you can work out too!

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★ 5

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★ 5

Great facility, lots to do, amazing people and staff members. Love the vibe, highly recommend 😉

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★ 5

The best yoga community in Virginia.

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★ 5

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★ 5

This’s a great gym, with two pools and plenty of group exercise classes, climbing wall, pickle ball, in addition to regular gym equipment.
I believe it’s the best gym in the area

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★ 1

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★ 5

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★ 5

Lifetime Athletic in Reston is an expertly managed and impeccably clean facility. Yoga, spinning, free weight and more. The expanding Pickleball program is rally nice and well run. The aquatics program is nice and during the summer you have the beach club experience. If you are want a supportive, friendly, clean athletic facility you can’t go wrong here. Highly recommended!

Source: Google

★ 5

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★ 5

Great workout options with tons of machines and equipment. My trainer Britnie was fabulous for modifying exercises to get my knee ready for surgery. Post-surgery, Eric W. has been great in supporting my rehab. Having a cafe and salon on site with amazing staff is great as well.

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★ 4

Great gym. Parts of the building need to be updated.

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★ 1

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★ 4

Very nice and clean with lots of options and friendly staff. Pool, climbings, pickle ball, classes, plenty of open cardio machines and weights even when the parking lot appears full.

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★ 5

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★ 5

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★ 5

Recently joined, this gym has it all. It is very clean, spacey, and modern. You simply can't compare this experience to some of the other Reston gyms. If you are looking for a gym that offers you an experience, then this is the gym for you.

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★ 5

We are very excited to join!

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★ 5

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★ 1

Not worth it for 170$ a month for a gym. Used to be around 70.

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★ 2

Don’t waste your time calling. They don’t care about you joining, they just want money. Horrible customer service.

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★ 5

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★ 4

We joined Lifetime right after the pandemic and really enjoyed the facilities. The complex located in Reston has a salon, cafe, multiple sport courts, weight facilities and indoor and outdoor pools. The outdoor pools were not crowded during the summer and well run. We enjoy the spin classes and functional training.

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★ 5

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★ 5

Phenomenal Gym. I love everything about it.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

Good

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★ 5

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★ 1

Maybe the day time staff is nice but the night time staff likes to give attitude and hang up the phone when I went to inquire about a membership. Very disappointing and not befitting of a northern Virginia experience. I guess I’ll have to just drive 20 minutes to Vida in Ballston. Smh

Source: Google

★ 5

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★ 1

Ive been to the gaitherburg and rockville locations in MD and they are soo much better. This places customer service absolutely sucks. Always so rude and unhelpful. Also for such a big place and "premium" quality they charge compared to the other locations is a joke. Rockville which is like half the size is nicer and has more stuff than this big balloon. Filled with hot air just like the employees there. I would also like to add that the lack of gym etiquette here is absurd. Been to many gyms and they have no where near as bad as this sorry excuse for a premium gym

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★ 5

Great place. Lots of room ana great equipment.

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★ 4

Great place to go work out. Good childcare. The only thing I don't like is that the guest passes can only be used once every 60 days for each guest.

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★ 5

Very delicious kokorec and kofte

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★ 5

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★ 5

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★ 5

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★ 5

Expensive but awesome

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★ 5

This place has really turned itself around recently. New, young, well trained staff. Great energy and clean facility. Be sure to try Mahrukh’s heated flow class!

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★ 5

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★ 5

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★ 5

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★ 4

Gainsss

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★ 5

LifeTime Reston is a very clean, member friendly lifestyle club. It is more than a gym, with high ceilings, big windows and with great atmosphere. More to it is staff like Nadya! I met Nadya when I first came to tour the facilities back in May. Nadya was friendly, informative and gentle. She is not a sales person, rather a friend! All other staff at the concierge and the rest are great, too. Nadya answered all of my questions and made me feel at home! Members coming to this location all seem very happy. Sauna, Steam room and every corner in this location is well maintained and super clean. I had a chance to eat their healthy chicken salad from the outdoor pool cafe, and I wasn’t expecting to get a tasty salad, loved it. They also have healthy snacks and drinks. Huge parking lot. Even on Memorial Day, we were able to find chairs by the outdoor pool. Definitely recommend who is considering to become a member.

Source: Google

★ 5

Got some tough critics in here! Its a great gym, awesome amenities, and overall the staff is excellent. Can get a bit crowded at times but you get your workout in. Would like to see some stella or more lager/pilsner options poolside (#firstworldproblems)!

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★ 1

A day pass is wayyy too expensive. I was only planning to go there for about 45 minutes and the only option was to pay $50 per person?! Absolutely not. Great way to steer people away from trying your already mediocre gym…

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★ 5

I love this place. I’m there at least five days a week. The yoga program is out of this world. They have a variety of classes going on throughout the day. I also love the Pilates program. The instructors are excellent. I just started personal training here and I am so impressed. Pools are beautiful!

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★ 5

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★ 3

The food is pretty good. It is always crowded though. I waited 40 minutes to get a swimming lane, but I would recommend.

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★ 5

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★ 1

Prospective members beware - the lack of gym etiquette by a majority of gym members is staggering. What you can expect on a typical day at this Lifetime are 1. Members not wiping down machines after use; 2. Weights being put back incorrectly; and 3. Members not deloading equipment after use. I have spoken with staff and they have not addressed these issues nor have plans to. This lack of response is concerning due to the high membership fees; you would expect more from a premium fitness club. These statements are true as of May 18, 2022 and I will update this review with any changes.

Source: Google

★ 5

First let me say the staff here is beyond exemplary. The nicest , most professional, intelligent group of administrators, trainers , cafe and custodial employees , etc . Whoever is in charge at hiring at Lifetime is doing a great job . This simply is the best fitness facility I’ve ever belonged to.
I had an issue and it was resolved expeditiously and with real concern. General Manager Brittany is absolutely amazing. Salt of the earth
This Lifetime is the more than just a gym it’s has a community center type feel, very close knit. I’m glad to be member.

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★ 5

Great and clean

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★ 5

Great gym!! Good courts, food, spa, weights, pilayes, yoga, cycling everything! Never too busy. Lots of trainers and different machines and free weights. Outdoor pool is like a water park!

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

Great place to work out!

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★ 5

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★ 5

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★ 5

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★ 1

Do not come to life time gym. They will rob you. They will auto activate your member when you you on hold and continue to charge you monthly. You will not get your refund back even call their head quarter. WARNING!!! stay away from all life time gym.

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★ 5

Best club around with gorgeous outdoor pool! Fitness staff are very knowledgeable and the classes super fun. Good vibe here!

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★ 5

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★ 1

It’s unfortunate to be writing this because I’ve been a member of Life Time since the club opened. The reality is that the price continues to increase but the experience is declining. They really pack them in now and the equipment I want to use is often taken. The worst is the pool where it is difficult to find a swim lane because the swim teams take over the majority of lanes from the afternoon into the evening. I realize the club makes extra money from those teams, but it would be nice to have regular members get a window of use after normal work hours. I would put my son back on the swim team but he doesn’t want to join because they had a coach that yelled at the kids and got rough with a couple of them before getting fired. Overall, you pay for a premium experience but I’m not getting that anymore and looking for another club.

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★ 5

A+

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★ 5

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★ 5

Life time is a spacious, clean club with good equipment. They offer a variety of classes with great instructors including yoga. You can combine work out and work remotely from their café which has healthy meal choices. I am a long time member. The deal breaker for me to join it was the ability to bring my child when working out. They offer summer, winter, spring break, and teachers' work day. Perfect for parents of little ones.

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★ 5

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★ 5

The best Lifetime Fitness in the area.

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★ 5

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★ 5

I am a founder of the Reston LT. It kept me honest and fit.

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★ 5

This fitness club is more like a lifestyle. I workout there with friends 2-3 times a week and with my husband on the weekends. The kids attend swim lessons, kids academy and kids camps throughout the year. Every program has been run smoothly with the utmost care for their clients and their children. I couldn't be happier with Life Time.

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★ 5

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★ 5

Love this place, I can literally spend the whole day here, my husband got us a family membership and my kids go there all the time, they have a huge selection of gym equipment with large pools and several saunas it’s literally like a spa, staff are also very friendly.

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★ 1

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★ 1

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★ 1

Over-charging and horrible service. Do not go here.

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★ 1

Café is ran terribly, always dirty and food is inconsistent. Management are careless and run the facility horribly.

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★ 5

Awesome staff, Brittany is always the most helpful! Best gym around by far!

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★ 5

Very clean and well run. Huge gym with anything you need.

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★ 5

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★ 4

This enormous gym has it all! Two pools in winter (more in the summer), huge weight room, and more cardio machines than you can count. Good luck getting the front desk to answer the phone (I tried 3x) but once you are inside, it's all good. Note, this isn't an ideal place for travelers because the day pass is $45 for adults. If you know a member, ask them to take you as their guest, which is free.

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★ 5

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