★ 1

Littering all over my apartment complex

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★ 1

No one returns phone calls and it's nearly impossible to cancel membership. You have to have medical documentation or be relocated to get out early. Called corporate and the lady on the phone sounded as sarcastic as possible while talking to me. It's a joke and I do not recommend anyone join this place.

**Update as of Jan, 2025: Not even a serious injury gets you out. The guy running the gym DOES NOT CARE and WILL NOT return phone calls or respond to certified letters. If I could give a negative star review, I would. They don't even deserve one star.

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★ 3

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★ 5

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★ 1

Sick to death of having their flyers strewn all over my apartment community. There's very clear no soliciting signs everywhere and people don't need two flyers per apartment, especially when they just get tossed on the ground instead of tucked indoors

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★ 5

I was a little hesitant about getting back into shape as a senior citizen but I could not have asked for a better trainer! Paul is so knowledgeable and very in tune to my history of health issues. I've had several trainers of the past 20 years but he is by far the best.

Source: Google

★ 1

I am yet to use this gym. I get so many advert flyers by mail and at my door advertising a $19 Groupon deal. I have called several times to make clarifications and a few inquiries. There has been no response or call back. It is defaulted to voice mail at the three addresses' phone numbers.

Source: Google

★ 5

Nice gym usually not too busy. I’ve been using Paul as a trainer for about 8 months and have seen big improvements. I’ve definitely gained a lot of muscle and have seen some solid strength gains. Paul has been great to work with and has taught me a lot.

Source: Google

★ 5

Paul is a great trainer! I came to him with only 3 months to fit into my wedding dress in August, and I am already seeing the results! He pays attention to my goals and my strengths and weaknesses in the gym. his help has surpassed just inside the gym and has helped me eat healthier, learn what is good and bad for my body, and has answered almost any questions I have regarding my health. Paul has genuinely pushed me to make a healthy lifestyle change that I most likely could never have done on my own! I will be the healthiest I have ever been in my big day thanks to Paul! Some machines could use a few touch ups but for a beginner at the gym this place is perfect to learn and grow!

Source: Google

★ 5

Good quiet gym and open 24/7. Paul is a really good trainer, I gained 30 pounds of muscle in about 6-8 months more than I ever weighed in my entire life. I learned a lot and gained even more. If your looking to start pursuing a healthier lifestyle this is the place.

Source: Google

★ 5

Great gym been going here for 10+ yrs!

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★ 1

The gym itself is great, but I moved out of the area 2 months ago and can’t cancel my membership. I’ve left multiple voicemails on all their phone numbers but no one answers or returns calls.

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★ 5

Never have to worry about waiting to use the equipment. Go at your time and stay fit.

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★ 5

About 6 months ago I started training with Paul. I honestly couldn't do a pushup to save my life. Now I've gotten much stronger, I found myself doing push-ups just as something do. Paul is an awesome train I would suggest to anyone.

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★ 5

Your Time Fitness is not a clean gym. The people does not clean the machine off. The place not clean . There no toilet sheet for bathroom. The equipment is old and make noise which is not safe. There no stair master. The gym have no one there in case you get hurt. Anyone can walk right in. I suggust you look into all these things before join this gym. The equipment need to be update. If you join you can only get out your contact if you move or have medical reason from doctor. Please check out everything about this gym before join.

Source: Google

★ 1

New Yorktown facilities better equipment a lot of things we try to use. We're not working or functioning proper.
For the price I was paying I feel that the equipment could have been better

Source: Google

★ 1

Extremely poor customer service. DO NOT WASTE YOUR TIME OR ENERGY ON THIS BUSINESS.
There is no trial period. You only get locked into a 2 year agreement. The same staff (Ryan) member told us we could cancel whenever we wanted when we registered, then it was a completely different story when I called to cancel. So you have to die or move very far away to dream of getting out of your contract.
I did not receive a full copy of the entirety of the agreement.
Paul was supposed to provide an hour personal training session. I got only a 30 minute sales pitch. He never discussed equipment with me. I let Ryan know the poor service I received when I called to cancel. He promised that someone would call within 24 hours to set up a new personal training session. No one ever left me a voicemail or bothered to text me. It’s been over a month…

Source: Google

★ 1

No showers and NEVER Staffed. Impossible to cancel contracts!
DO NOT USE!!!!

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★ 5

Great gym, never too busy. 24/7 access is a nice benefit. Been using Paul as personal trainer and have no complaints, would definitely recommend for first time gym users.

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★ 5

I have been a member for several years now and have throughly enjoyed the facility, equipment and 24-hour availability. I injured my hand at work this past March and along with hitting a slump within myself I needed a push. I met with Paul Gotti, the trainer, and I tell you he is amazing!! Paul takes the time to listen and genuinely understands and does not push his own opinions or beliefs as it is the only way. I’ve been in fitness for a long time throughout my military and law enforcement career and have had negative interactions with trainers who see a person as money to made. It can be frustrating when you want to get help towards your fitness goals but unsure who to trust. I highly recommend Paul for all your fitness needs, day or night, as he is always there and ready!

Source: Google

★ 1

I’ve been trying to cancel my membership for months now and have called tons of times with no response. I’ve left many voicemails again with no response. I’ve moved away so i am not able come in and cancel. I keep getting charged and no one will ever answer the phone. DO NOT GO HERE FOR A GYM THEY ARE SCAMMERS.

Source: Google

★ 5

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★ 5

A Great Gym
YourTime Fitness is the perfect place to unwind & enjoy an uninterrupted workout. After continuously coming here for a few months, I've noticed the gym is never crowded which is a huge plus to me. It is also well kept by the owner & members attending. While the gym may be a bit small & missing a couple of amenities, you have everything you need. Compared to a bigger facility you will find an abundance of duplicates of the same machines for the same muscle group. At YourTime you will find a machine for each muscle group but there will only be one machine dedicated for certain training. It may sound like a downside but like mentioned the gym is small & underpopulated so this has never caused an issue.

Source: Google

★ 5

Wonderful environment, quite, 24/7 access, peaceful,
Absolutely amazing..!! Love this place

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★ 5

I love this gym! Super close to my house and it’s open 24/7 which is very convenient!

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★ 5

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★ 5

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★ 5

Finally found a good gym worth me leaving planet fitness for! Never crowded, closer to home (for me) and they have tons of free weights and cardio machines. Was excited to see they even have a hex bar! Manager is friendly and the place has a down to earth local feel to it

Source: Google

★ 1

🚩🚩🚩Scam🚩🚩🚩They will not allow you to cancel your membership!! Do not go here‼️‼️🚨🚨🚨‼️‼️‼️ I would give zero stars if I could.

Source: Google

★ 1

Manager is never there.

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★ 1

does not pick up the phone to allow people to cancel their membership. we are no longer in the area to cancel in person and they have charged us for the last 15 months. and since they did not do it as a reoccurring charge our bank is now having to do a dispute on every charge since. if it was reoccurring then we could do a stop payment. horrible customer service.

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★ 5

Love this place small gym but has everything you need with no one around so you can use everything and have it to your self. Highly recommend gym.

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★ 5

Great gym! Has everything i need to get a full body workout and its never over crowded. Manager is very attentive. I train with Doug who is very knowledgeable about strength training and a good teacher as well as trainer

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★ 5

Very convenient gym, always open .

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★ 5

Gym is everything the fact it’s 24hrs not crowded its really at peace well worth it

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★ 5

Nice gym and best part it’s always open with the 24/7 access which makes it great with my busy schedule .

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★ 1

These people are terrible neighbors and literally throw their advertisements all over the ground in the nearby apartment complex. This morning I found five just laying on the ground in front of my door. It's the third or fourth time this has happened. No one ever answers the phone at the actual gym, and I can't imagine what kind of nightmare it would be to try and have a membership there.

Source: Google

★ 5

I love this gym. Never crowded

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★ 3

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★ 1

The only thing they do is carpet bomb your residence with their trash flyers ( littering at best ).

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★ 5

Very nice little personal gym. 24 hours a day, staff is friendly and space is clean

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★ 5

I love it the only thing it’s hard to get in contact with staff but other than that it’s a perfect little gym nothing fancy and you there a lot alone nice and clean plus no contract!! Alittle late fee be but no so much money to

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★ 1

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★ 3

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★ 5

Just started working out

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★ 5

Soon will be a member

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★ 1

BEWARE IF YOU ARE INTERESTED IN THIS GYM! We were relocated in December 2020 and at the time we were using this gym. They outsourced our contract to Affiliated Acceptance Corporation. We were told to provide a copy of our new lease to cancel the contract. We did, we were charged for December 2020. We were then told we needed a letter from our employer stating we were relocated. We provided this. We were charged January 2021. We were told we needed to provide a state issued document of our new residence. We provided a copy of our state issued insurance card. We were charged February 2021. We were then told we needed to provided ID from the DMV as well. Due to COVID we don't have an appt with the DMV until April so we're going to be charged 2 additional months which will put us at $240 charged and at that point I assume they will request something else. The gym manager says he can't do anything for us at this point. I have contacted the BBB as well. This place should have full accountably for it's memberships. Had there have been a location in our new area we'd have been happy to transfer. When attempting to sign up for this gym save yourself and DON'T! Spread the word of their terrible customer service!

Source: Google

★ 1

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★ 1

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★ 5

My family & I use to go to this gym All the time since 2009, I have continue to be a member since the price is right and the location is close to where I work. Last year I started personal training with Doug and it has Set a good change in my health. Not only does he train you from where you are, but he also explains to you, what you are doing to help your body get to where you want it be. See it! Be it! It takes time, but you will start to see the change take place if you really buckle down and commit to yourself! Thank you Doug & Ryan!

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★ 3

Pretty pricey for the quality of the equipment. Also tricked into signing up to 2 years contact. You buy a groupon, but have to sign up to use it? I do like the 24hr option and the tanning makes up for it.

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★ 5

Had fun with my family great work out time

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★ 5

Great gym and nice people

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★ 1

This company insists on staking their signage at the entrance of Hollymeade Village in our flower bed. Our HOA has reach out to them to stop but, they do not care. Their advertisements staked in the ground throughout Newport News is annoying was well.

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★ 5

nice gym, great staff

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★ 1

Absolutely no customer service. Very frustrating. I have tried repeatedly to cancel my membership by leaving numerous voice mails and even dropped off a letter and no one will call me back. What does it take? Has anyone else had this problem and how did you cancel your membership?

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★ 5

Great environment.

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★ 1

Worst gym in America, equipment is trash, either broke or you cant find but one piece of it. No one ever answers the phone, long story short they hold you in your contract, the only way to get out is die. So I stop going because I am very displeased and pay the contract out. Finally get someone on the phone to cancel my membership and I got to hand him a damn letter in his hand. So I do, still getting calls saying I owe money from a collection agency, cause they haven't cancelled the membership through the auto draft company. So now my credit report is going down the drain and they haven't answered or returned my phone calls. My advice is stay the hell away from this company. Pure trash

Source: Google

★ 1

I'm the maintenance supervisor at a local apartment community. Apparently they can't read or answer phone calls. As there flyers have blown all over a community with a lake and wildlife. So I call them several times with no answer. I left voicemails to fix the issue I had. With no return call. I wonder if I truly wanted there business. Is this how they would treat me. Good luck consumer

Source: Google

★ 4

Good gym with good people! In my life I’ve been a member at many different types of gyms, and I can say this one fits just right! Good value, nice staff, you can get a good work out on and get out in a timely and effectice manner without having to wait on machines or compete for weights.

Source: Google

★ 4

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★ 5

Good Gym. Clean and never over crowded. Got friendly staff and good personal training.

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★ 5

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★ 1

Can't figure out how to join so I try to call but nobody answers

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★ 3

This gym has a lot of the basic equipment that can round out a great workout if you know what you're doing, however they have a lot of areas that need improvement. There is only one shared bathroom, no locker rooms, no showers, and no additional classes. There is also very little space to stretch and warm up prior to a workout. The only area is a walk easy, so you feel in the way the whole time.

This gym is good for only standard weights and basic cardio. If you're looking for a great gym with a lot of variety, keep searching. If you just need a place to work out at random times during the day, lift weights and use old treadmills and weight lifting machines, then this place is probably great.

Source: Google

★ 1

Worst gym. Small and equipment is trash.

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★ 4

Good Small gym. Doesn't get too busy.

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★ 3

The gym itself isn't bad. Their trainer, Miguel, is awesome. It's overpriced compared to EVERYONE else, and like others have said, they NEVER answer their phones!

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★ 3

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★ 5

Small but perfect

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★ 5

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★ 4

Would be about perfect if it had a shower...as all gyms should.

Source: Google