★ 4

I have been a member of the Bothell 24 Hour Fitness location for nearly two years. Compared with other 24 Hour Fitness facilities, this gym consistently stands out for its cleanliness and its friendly, welcoming staff. Every workout begins at the front desk, and on the evenings when Craig is working, he always greets me and my two friends with Buddy Passes with a joke and a positive attitude.
Even the Club Manager, Alex M., is highly approachable, quick to understand any questions or concerns, and resolves issues in a way that makes you feel like part of a larger, supportive fitness community.
As I consider whether to renew my membership or move to another gym, the choice is clear—there is no question which gym I will continue to call my own.

Member #: 1237307x

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★ 4

Think this place is good for the money, facilities are OK. Only thing could complain about is the busyness of the gym sometimes

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★ 2

I'm on my second year of working out, and initially, I went to the 24-hour Fitness in Redmond. However, it had a strong odor that bothered me. I switched to this gym, and it was okay for a while, but lately, I've noticed a significant sweat smell.

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★ 5

Staff very helpful

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★ 5

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★ 1

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★ 1

The front desk guy crig is super rude and doesn’t allow us to enter the gym

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★ 1

I canceled my membership in person two years ago. Shortly thereafter, I received an email asking me to rate my recent experience, which led me to believe the cancellation was processed correctly. However, I have recently discovered my membership was never canceled and has been auto-renewed annually for the past two years. The lack of regular notifications or email receipts for these charges strongly suggests a deceptive practice designed to obscure these annual fees and prevent members from catching the unauthorized renewals.

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★ 3

Some of the equipments don't work properly. The area need more attention.

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★ 3

Way cleaner than some of the other 24 hr locations but annoying that its not open 24 hours per day...

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★ 1

At first I like this gym, than you start to notice dust everywhere and the locker rooms are always filthy and never clean. The showers are disgusting, always full of gunk. The thing that pushed me over the edge with this gym is the fact that my locker got broken into and they are refusing to waive the cancellation fee for my membership. When I try to call the number on the website for cancellations no one ever answers. I’m am done with this gym, I now understand why people pay more for local gyms.

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★ 4

I really like this gym and I'm glad I joined a few months back. Overall it has a great vibe and isn't bro-ish. Nobody's throwing weights (or their weight) around. It's literally always people of all body types, sizes, ages, ethnicities, etc.

I really like taking classes with John, the onsite trainer. He's super encouraging and knows his stuff. I highly recommend trying classes with him or the 1 on 1s where he'll show you how to use the machines. It's a great value service and they're probably not paying him enough. 😂

Front desk staff is always friendly and helpful too. I've interacted with them a few times to get billing issues straightened out.

There's occasionally some hair or whatever on the floor but I definitely wouldn't qualify the gym as disgusting in any way. I've seen the bathrooms getting mopped regularly enough. I mean come on, nobody should be expecting an atelier gym for what we're paying. 😂

My biggest gripe is TURN OFF THE WALL TO WALL FOX NEWS. Read the room, management! This is Western WA.

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★ 5

Allen has been extremely helpful helping me navigate my account information and Bill plus helping my girlfriend set up an account super friendly knowledgeable and willing to help just loved it. Alex M. Was exceptionally courteous and went out of my way to take care of my account due to some corporate mishap. it was quick easy and painless the more people I meet that work here the more impressed I am with this location.

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★ 1

I wake up early every day expecting the gym to open at 5 a.m., but it consistently opens late. It’s becoming quite frustrating.

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★ 5

Alex is super helpful and kind- a great addition to the Bothell team!

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★ 5

The Bothell 24 Hour Fitness is a nice gym — lots of equipment and usually not too crowded. The hours are great and the staff are always chill and helpful. Shoutout to Allen — he’s always super helpful, you always see him helping people out and keeping things running smooth!

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★ 5

So, I came in with a couple of friends using a buddy pass, fully expecting the usual — a quick workout, maybe a smoothie after, nothing crazy. But then there’s Allen. One of the workers. Super friendly, actually helpful (which is rare), and honestly… really cute. Like, “maybe I do need to take fitness more seriously” cute.
Every time I come in, I swear my motivation triples. He’s just got that easygoing charm — always smiling, remembers faces, and somehow makes checking in feel like the highlight of the visit. My friends think I’m joking when I say seeing Allen alone might be reason enough to finally sign up for a full membership… but am I really joking? 👀
The gym’s great — clean, good equipment, good vibes — but let’s be real: Allen is the unofficial ambassador of motivation. If every gym had someone like him, we’d all have six-packs by now.

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★ 1

If I could give zero stars, I would. Rudest experience I’ve had trying to sign up for a membership. I wanted to know the options and had a few questions and the membership department made ME feel as if I was doing something wrong by asking about options. This is completely unacceptable and unprofessional, do not even ATTEMPT to sign up here.

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★ 5

I was in 24h fitness issaquah and the cleaning it is not good, unwelcome representatives at the front entrance, bathrooms always dirty and smelly. The gym it is really hot. Visited the Seattle area and it is small no parking machines are really old. Visited the bothel and so far really good place to workout they have big fans which make it more cooler than the ones I visit. Plenty of parking but again the club members are not friendly as all of the ones I Visited. Seems like it is a qualification to get that job. Don't be friendly, no smile be on your phone and no welcoming the costumers

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★ 5

Anthony, the general manager did a great job dealing with my issue! Great service!

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★ 3

✅ Great gym with friendly staff and plenty of equipment. I like that weights and cardio are in separate zones.

❌ Downside — lots of dust on the machines and floor, which is concerning since that’s the air we breathe. And overall, it’s just not very appealing to work out in a place that doesn’t feel clean.

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★ 1

I have been a member of this gym company since they arrived in Seattle. The Bothell location is unsafe and hygienically challenged. I will let the pictures do the talking as they depict the following:
machines without proper safety features, holes in the floor, hair, dust, dried sweat, bandaids, mold, abandoned car in the lot, overflowing trash, no soap in the dispensers… etc etc
I don’t think the basket ball court has ever been cleaned or re surfaced.
The machines are ancient and often broken or glitchy.
I didn’t have the heart to go into the spa/pool area to document that horror but I’m sure it exists.
They did spend, I’m assuming, lots of money to install super swank pavers in the parking lot. That was a mystery??
Oh, and no idea about the “pet drug” cap in the men’s locker. That was a surprise. Someone dosing up on de worming meds?
The front desk people are also really unwelcoming. That’s as nice as I can be about that.
I get that a company needs to make money but this place doesn’t even meet minimal standards.
If you decide to join this gym, don’t pay more than $15 a month and don’t ever go barefoot.
Hopefully no one gets hurt using their unsafe equipment, but if they do the legal discovery process would be quite simple just by reading reviews and noting the blatant neglect of not fixing the problems.

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★ 4

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★ 4

Doris is an awesome instructor. She is knowledgeable and friendly. She motivates us to be our best.

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★ 5

Josie was so so amazing. I think she should run the hole front area. She made my day very nice and sweet ands loving just an amazing sole.

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★ 5

Anthony and the management team are doing a great job with this club!

Front desk staff has really turned things around since his arrival.

Trainers are busy as can be, making the club thrive.

Cleaners are trying their hardest to keep up with the thousands of members coming in and out every week!

This is the biggest and nicest 24 Hour Fitness club in the area, despite little things here and there (nothings ever perfect) the club does deserve 5 stars, on top of that the member's themselves are very friendly if you ever get the chance to make some conversation.

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★ 5

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★ 2

A large gym in a convenient location at a very reasonable price. It is often really busy.

The organized classes are outstanding, but packed and needing expansion.

The real issue: filth. I’ve been a member here for over a year and don’t think the place has been cleaned once in that time.

Always a few staff hanging around the front desk (with seemingly nothing to do), but none of them picks up a broom or mop.

No photos of the locker room, but it is what I would classify as disgusting. The machines are surrounded by hair and dust.

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★ 4

Nice private Gym between Bothell and Woodinville near I405 & Hwy 522 interchange with large free weight and weight machine area, basketball & volleyball gym, cycling & stairstepping aerobic area, fitness room for classes, three lane pool plus spa, and locker rooms with showers. Typical cost is about $360/year, but there are a variety of packages. Parking can be limited during busy hours (5 to 8 pm) during weekdays. NOT OPEN 24 HRS! Check their website for hours, which are shorter on the weekends.

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★ 4

This Gym is awesome. It's clean, staff is super-friendly, equipment is well-maintained / rarely-broken, and the members are mostly nice / respectful.
It'd have been a 5-Stars review only if it had stayed 24-hours :(

As a dad of 2 kids and a demanding job, late nights are the best option for me. I tried the Lynwood branch but it is filthy/disgusting (And that's putting it in a very polite way).

I (and I'm sure many others) would be super happy if I can exercise late nights (after 11:00PM) in a clean and safe place.

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★ 2

The facility continues to go down hill and the staff and Manger does seem to care. The garbage cans are over flowing in the locker rooms and outside. The men's locker room and showers need a serious cleaning. So disappointing since, I loved this place when it opened.

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★ 5

Alejandro was super helpful. I went in with my brother and had some questions about equipment and hours and he was happy to help. I look forward to coming back soon!

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★ 5

Very good atmosphere, top tier equipment, very organized and clean. Alejandro is the goat 🐐

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★ 5

Great customer service. Every time I’ve gone here, front desk staff has answered any questions I’ve had and been able to help me with whatever I need. Alejandro did exactly that and is a great example of what this gym needs. Nice basketball courts as well. Keep it up!

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★ 5

Friendly front desk staff, awesome trainers, especially Jackie B. Clwith the new manager the vibe has been much happier and the facilities have been cleaner. Long time member always fully understood in what I need on a specific day. Been working out with the same trainer for 10 years and keeping weight off and still getting healthier. Healthiest I have been in 25 to 30 years!

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★ 5

I’ve been going to Bothell- 24 for 2 years and the energy and people definitely contributes to what makes it so great. Allen & Shane are always so helpful and funny to be around. The place recently got a new manager named Anthony and you can tell he really wants to make it a fun safe environment. 10/10 recommend!

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★ 5

Josie was fantastic helping my daughter get set up on her own account! Thank you!

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★ 5

Marie at the front desk is awesome.
Greeting every time I arrive with a good morning and a smile!!!

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★ 5

Had a great workout here and someone should give that bro Alejandro a raise he understands costomer service💪

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★ 5

Trainer Hayley has been excellent!
Thorough and asking me all the right questions. Very good follow up with text reminders. Consistent with mixing it up and making it fun 😊

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★ 5

LOVE LOVE LOVE THIS GYM!!! As a busy mom the hours are convenient and the staff is so helpful! Allen is a sweetheart and always makes my experience at 24 the best :) Only complaint is the spa can get crowded.

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★ 5

I love coming to 24 bothell, the place is pretty clean for a gym and have good equipment for all types of training. I especially appreciate Allen and Shane on multiple occasions they both have gave a good laugh and Allen even gave tips to better my deadlift form. Can’t wait to train with Shane in the near future.

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★ 5

Great gym.

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★ 5

Great service and help, Shane and Allen are great

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★ 5

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★ 5

After 3 great years at 24 Hour Fitness - Bothell, I can confidently say the staff makes this place special. Everyone is welcoming and helpful, creating a really positive atmosphere. But I have to give a huge shoutout to Allen ! His friendliness is next level. Whether it was a quick hello, checking in on my progress, or just sharing a laugh, Allen always made me feel valued and motivated. His positive energy is contagious and genuinely makes a difference. Thanks to Allen and the whole team for making my workouts enjoyable !

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★ 5

Clean facility, the staff is top notch, A1, and very helpful, place is immaculate and prosperous

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★ 5

Allen is a great employee

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★ 5

Only 24 hour I know with volleyball near me! 5 stars just for that alone!

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★ 5

Cool tattoo

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★ 5

fabulous

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★ 5

Solid gym and staff. Some might say it’s 24 out of 24 rating.

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★ 5

The gym is well maintained and clean!

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★ 5

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★ 5

Great equipment, great staff. Everything is organized and there’s always help whenever you need!

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★ 5

Got me consistently in gym

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★ 5

allen was really helpful and kind and supportive and inspired me to get a membership!!!!!

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★ 5

Allen is amazing my bench is better though

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★ 5

Allen is the best worker

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★ 5

the workers are tuff

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★ 5

alan is awesome

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★ 5

Great gym, been going here for years. Staff are helpful and friendly.

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★ 2

I mostly used this gym for swimming, but I’d strongly advise against using the fitting room lockers. Someone broke my lock and stole my wallet. It’s extremely frustrating—I now have to go through the hassle of replacing all my cards.

The security doesn’t seem great. Apparently, someone had already warned the staff about suspicious individuals hanging around the locker area, but it doesn’t seem like any action was taken. If they had, my lock probably wouldn’t have been broken.

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★ 5

Allen is awesome

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★ 5

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★ 5

Love the gym. All the staff rocks. Specifically Allen, he’s great and always very professional.

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★ 5

Really great gym and love the staff here, particularly Allen who always makes sure to say hello whenever we come in!

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★ 5

Gives wonderful service and great advice.!💪🏋️‍♀️

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★ 5

Allen’s the Goat and legitimately one of the nicest people I’ve ever met

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★ 5

Place is amazing love the vibes

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★ 5

Allen has great customer service and he creates an extremely welcoming environment.

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★ 5

Staff are great. Wish they were open 24 hours at the Bothell branch. Is always packed so there is more than enough demand.

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★ 5

allen, donovan, shane haley and chris are all awesome come here to get swole

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★ 5

Love this Gym. I’ve been going here for years. It has all equipment needed and a friendly front door team. Allen is very nice and always greets when walking in giving a warm feel to the gym as well.

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★ 5

Alan and Craig are my favorite people that work at this gym and provide top tier customer service

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★ 5

Awesome vibes, good staff, clean. Big fan!

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★ 4

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★ 5

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★ 5

I’ve had a membership for many years. Great spot. Good people, nice atmosphere. Good mix of ages. Equipment is plentiful and in good shape.

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★ 5

Awesome service

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★ 5

Been going to this location for years now and there hasn’t been one time where an employee hasn’t accommodated my needs and not to mention have a smile on their face. This location specifically is cleaner than all the 24s I’ve been to and I plan to stay here and keep my membership going for a while!

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★ 5

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★ 5

Amazing experience here and Allen is an exemplary team member.

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★ 5

Amazing gym a lot of free weight and awesome equipments, nice sauna and steam room

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★ 5

Allen at the front desk is always so friendly and helpful whenever there are any questions or issues. Great customer service here!!

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★ 5

Alan saved my life on the bench press when I was repping 225

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★ 5

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★ 5

Been going to 24 hr fitness Bothell for years. It’s my favorite amongst the other branches in WA. Usually pretty clean and the workers are chill. Shoutout to Allen, he’s the best! He always greets me and asks me about my powerlifting goals. Even when I injured my Achilles, each time I checked in he would motivate me to have hope that I’d be back to powerlifting soon. Super cool guy

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★ 5

Everyday I come in and Allen greets me and says hello asks how I’m doing, he’s a very good employee and is very patient and nice with the members here

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★ 5

Very clean. Great trainers and staff. High quality Elieko equipment. Alex is very friendly and helpful with any inquiries.

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★ 5

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★ 5

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★ 5

Anthony made it EASY to enroll!

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★ 5

Craig, was amazing and understanding in helping a former "know it all" Thank you Craig for setting me up.

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★ 5

Staff is amazing and friendly. Alejandro specifically is a real stand up guy and amazing team member, very helpful and kind!

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★ 5

Josie at the front desk is amazing. Having a friendly greeting and warm smile is a great way to start my workout!

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★ 4

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★ 5

It would be nice to have a yoga class on Fridays preferably 10:30am or 11am
Thank you

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★ 4

Well equipped and well run facility. Good Yoga classes now with Damien. Please add a Friday Yoga class to get 5 Stars!

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★ 1

Not 24 hours..

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★ 5

I've been taking BodyPump classes with Errol and Shane for a year now, and I wouldn’t trade them for anyone! They’re not only super knowledgeable and motivating, but also incredibly fun and funny,every class is a great workout and a good time. What I appreciate most is how supportive they are, any time I’m unsure about a move or need help they’re right there with encouragement and guidance. Their energy is unmatched, and they make fitness exciting. Truly top-tier instructors! 🫶🏾🫶🏾🫶🏾

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★ 5

Errol's rpm class is awesome

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★ 5

Great club. Clean, not very expensive. People come there to work so not a lot of distractions

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★ 5

This is my go to gym! Homey vibes fs. Great service whenever i need from Liz and Carlos especially :)

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★ 5

My favorite gym in America

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★ 5

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★ 3

Edit: I'm updating my review as I originally had one star because of the hours.

I like the location and the staff and people working out here always seem friendly. I do wish the hours were back to 24hrs so I'm subtracting a couple of stars. I'm also kind of used to the new hours and I doubt I would change my routine even if they went back to the previous hours so meh.

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★ 4

Great gym, nice pool, and hot tub, sauna, and steamroom

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★ 4

This is a great 24 hour location, honestly. Friendly staff, diverse and fully operational equipment, and if you can hit the gym during the day, you’ll never wait for any of it. This would be a five star location if they were open later, and if someone enforced parking regulations better. The gym is sooo busy between 5-8, it makes it difficult to go in with a plan knowing you’ll likely need to pivot and just take what you can get. Why not just stay open until 11pm? I’m sure it would help alleviate the bottle necking of everyone trying to get in before close. Further, any time that it’s busy at night people just park in the middle of the main driving areas in the parking lot. It’s quite dangerous. Paint those curbs red before I do!

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★ 1

All the staff were severely out of shape. The gym looked dirty. Just moved here, and I'm definitely picking a different gym with a different vibe

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★ 5

This review is for my trainer, Breanna! Worked with her for over a year now, and the results have been awesome. I look way different, have learned so much, and the entire process has been really fun and rewarding. Breanna does a great job of targeting my weaknesses and designing a plan tailored just for me! If you are looking for a personal trainer, I cannot recommend Breanna enough!

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★ 2

Just wish it had more machines. For example it seems that it is always a wait to use certain machines because there is one one of them. Also, a hip thrust machine would be nice to have

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★ 2

I have had things stolen from me previously and management couldn’t care less. Most recently my new kindle was stolen from one of the treadmills as I went to grab a towel to wipe down the equipment, and the manager refused to even check the cameras to see if the person who stole it was there or if they caught anything. Honestly really disappointed. I see the same workers almost every day and I figured that they’d have my back after going to this gym 4-5 times a week on average for the last year and a half - but alas. I don’t really chat with the front staff anymore because of it.

I’ve also had random stuff stolen out of my locker so I just carry my gym bag with me wherever I go now.

I will likely be trying to find a new gym as it’s quite expensive and there’s a few others in the area that have everything I need. I loved going to this gym because it worked well for what I needed at the time, so it’s disappointing to say the least.

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★ 1

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★ 1

This place is a joke, the hours are ridiculous now they close at 8pm on Fridays instead of 9pm how are people supposed to workout after work? We have to pay for a membership, they saunas been broken and it could have been fixed by now members have offered to repair it..... not to mention all the mold and heath code violations around this place. Very disappointed and will be looking at another gym.

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★ 5

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★ 2

Multiple times this location has not been open during its regular hours with no reasoning as to why or notification to members ahead of time.

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★ 5

I joined a few months ago and decided to begin some weight training. I wasn’t sure if their weight trainers were skilled at working with seniors but wanted to give it a try.
Photos and bios are displayed on a table so you can choose from their list of trainers. I chose Brianna and I’ve been very happy working with her. She was good at focusing on what I wanted from the training and skilled at setting the goals for getting me there.
I wanted to build muscle strength and didn’t want to take on a training program where I might get injured. Brianna was perfect to work with. She took my age and fitness level into account and checks in often to make sure I’m working at a challenging pace without injury. It’s been about 6 months now and I’m very happy with my results.
I would highly recommend working with Brianna for anyone, and especially seniors, considering starting a weight training program and wanting to work with a good weight trainer.

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★ 1

Locker was cut and I lost my cash 1900. Manager ran through the tape if he could see anything outside the building since they dropped my car key right next to my car. 3 others victim also experienced a wonderful Friday. Unfortunately, he couldn’t see any suspicious people. Don’t bring anything into this building because you might lose it.

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★ 3

Staff is extremely rude. Not all of the staff, but some of them. Otherwise, great gym.

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★ 1

The worst place to be I have very bad experiences many times and since there was a power outage and i had to leave immediately couldn’t pick my belongings from locker and when i came back after they opened i found my locker wide open they broke my lock and threw all my belongings in garbage according to them which i don’t believe because i really had quite expensive bag pack my expensive clone my hair dryer sleepers towel swimsuit and much more needed in gym i think they stole it and bluntly told me they threw it all in garbage, thats how they treat their customers so stay away and join some reasonable gym

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★ 4

This is one of the nicer 24 Hour Fitness locations in the area. It’s also one of the busiest. It’s clean, the machines seem well cared for and the locker room, showers, pool, sauna and steam room are all clean and well appointed. The classes are popular and the cardio equipment is plentiful. I’d recommend this place for sure. Just be ready to wait for weight machines. Thank you to the staff for their work at keeping the place so well maintained.

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★ 5

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★ 1

why do you have 9 TV and at least 7 of them have no sound and only one local station you use to have CNN AND FOX opening at 8am on SUNDAY IS REDICULOUS

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★ 3

It's generally OK as a gym except for the sauna.
It' very small and STINKS of sweaty old clothes and mold. I suppose, it needs sheathing and vent tubes replacement. I couldn't stay they even for a minute.
Disgusting.

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★ 5

Been going here for almost 2 years pretty much 5 days a week. Met several people here that I consider friends. 24 hour is such a great value with everything they offer. Great weight lifting equipment and cardio equipment. Also use the hot tub and saunas on the occasion. They also keep adding things to help members like a reward program and towel service, etc. Only criticism of this location, is I hope their weekend hours change to be earlier than 8am on weekends as I have to go to the Redmond location which almost triples my commute.

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★ 5

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★ 3

This is a nice gym with all amenities, but is extremely crowded, I guess 24 hour fitness was real fun when it was 24 hours..
Due to the crowdedness cleanliness is an issue here and in most other gyms in this area, unfortunately 24 hour fitness is my favorite gym but is always located in the heart of a busy downtown..

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★ 4

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★ 3

Please extend the hours back to 24 hours, thank you!

UPDATE: I’m glad you guys survived covid and are open but please extend your hours back. You’re a 24 hr fitness why are you closing between 8-10?

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★ 3

Would have given more stars but this location is no longer open 24 hours. Closing at 10 during the week and 8 on weekends is not great. Facility is fairly clean. Can get very crowded in the evening.

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★ 1

This gym equipment is outdated, not well maintained, and even at off hours there are too many people to get a weight machine you need.

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★ 1

16 Hour Fitness

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★ 5

Kinda crowded around 5 pm it works for me the gym got the year membership

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★ 2

The staff are friendly and overall I do like the gym and some of the fellow gym goers!

However, there’s only certain windows of time that it isn’t crowded and machines are available…which is basically between 7am-9:30am. If you go after 9:30am, it’s a little more crowded but somewhat usable. If you go after 2pm, it’s basically unusable. Which leads to extreme frustration when you only have less than an hour to get your workout in or have work meetings at the less populated times

This is the only major gym in the area so of course everyone goes here so I honestly think they just need to add more of each machine

Fitness Compound is opening up down the street and although it’s more than double the price, I’m heavily considering switching. Or hopefully, them opening up lessens the crowding at 24hour

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★ 4

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★ 5

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★ 5

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★ 2

The facilty is supposed to be open at 5 a.m. but staff who opens the doors has been showing up later and later today July 12th the doors were opened at 5:45 a.m. The members who were expecting to be let in at 5 a.m. went away to get on with their day. It is too bad that the gyms management does not have enough brain cycles to implement a notification system to let management and staff know that the gym is not open to the paying members. It is also ludicrous to be named 24 hour fitness especially when the gym is unable to operate during their posted hours.

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★ 1

Probably the least helpful front desk staff of any gym I’ve ever been to. Maybe get off your phone and start actually trying to answer questions from customers.

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★ 4

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★ 4

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★ 5

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★ 4

Great gym, lousy hours. How do you not open until 8am on Saturdays?

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★ 1

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★ 5

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★ 2

What is it called 24 hours fitness and they close? In Texas I come and go when I want... what's the point of having that name then?

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★ 5

Had a great time lifting every weight in the place really easily. All the employees were clapping and cheering and smiling. It was awesome (you had to be there)

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★ 5

I truly enjoy this gym. I think it has been one of the cleanest/courteous gyms I have ever been to. I am specially thankful for my trainer Brianna- she is dedicated and truly cares about her clients. I will continue working out at this location.

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★ 1

They should change the name to 12-17 hour fitness. Until then, epic fail. Period. Also closing at 8pm is way too early

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★ 3

I used to go to 24hrs gym 5 years ago, so I came back and I was hoping to get the same experience. All business are back to normal but “24hrs gym” is not back to 24/7 due to lack of employees, maybe they need to raise the hourly? Since they have raised the monthly already!! Also the gym is packed I’ve been going to this location for the past 6 months and I have never been able to go sit on the bench in front of the mirror it’s always loaded with a lot of guys and no empty seat!! For the first time in my life I went to the sauna and everywhere was covered in blood apparently someone got their period and no staff was there to clean up and it was the worst experience. I like the location and all the machines they have but They need to go back to normal hours and also not get new members maybe? Since the gym is already so so packed.

Source: Google

★ 1

Cutting down the hours after the managers have said things will get better and the cleaning is horrible.

Source: Google

★ 1

Arrived at 7:45 pm on Friday to workout. They close at 8 now. This is ridiculous. The closest location that's actually open is a 15 minute drive from here. What a joke.

Edit: I just received an email that this location will be reducing their hours again. Friday will now close an hour early at 8pm, and on the weekend the gym will open 2 hours later at 8am. I will be looking for another gym once my membership is up.

Edit: Generic responses don't solve problems. It's been 3 months since I posted this and nothing has changed. In fact, in addition, many of your cardio machines break down regularly, and staff does nothing. Sauna is always down for maintenance. Just look at what other people are saying to see what you need to fix. Management does nothing.

Can you rehash your parking lot so that people stop taking 2 spaces each and parking in the fire lane!?

Source: Google

★ 5

Update: giving 5 stars instead of one. I finally went to apply my membership here and everything was fine. I guess my first experience was just a one time thing. I’m glad that this gym is living up to 24 hours standard

One more thing. Based on what I see online, I think it would be nice if the group exercises has more variety of morning classes than Body pump almost every single day.

Source: Google

★ 1

False advertising. They arent open 24 hours what's the point of calling it 24 hour fitness??? Idk how they haven't been sued.

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★ 1

This place continues to further limit their operating hours, fails to maintain equipment and facilities, gets progressively dirtier, and the majority of the time doesn’t open at the stated time.
My main frustration is the limited hours and cleanliness.

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★ 3

Newer and nice than most 24 Hour fitness locations. Not as many "posers" as some other locations, but they could do a better job on cleaning. Floors in the men's locker room were very wet.

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★ 1

It’s called 24 hour fitness! Be open 24 hours!
Stay on top of cleanliness, and making sure the amenities work!

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★ 3

I was disappointed to learn today that the weekend hours were changing from opening at 6am to 8am. One of the reasons I chose this gym was the fact I could get in early on the weekends. Otherwise I've enjoyed my time here.

Source: Google

★ 1

I feel this gym has really gone down hill. Several major problems:
1. Cleanliness. There is always a lot of dirt/dust all through the gym and the garbage cans are always full. The women’s locker room is awful. There is hair all over the floor, regularly no toilet paper in stalls and the sanitary containers are overflowing.
2. Amenities. Like many other reviews said the sauna and hot tub are regularly shut down. There also has not been a functioning blow dryer in the women’s locker room for months.
3. Hours. Again like many other reviews state this location still has not returned to 24 hours, but on top of that they are now cutting hours even further. Additionally they regularly don’t open at their stated opening time. I can’t count how many times I have showed up at 5:00 am when they are supposed to open only to wait sometimes 30 minutes for the opener to show up. At that point I have lost nearly my entire window of time before work for my workout, which is rather frustrating.

Overall the facility could be nice, but needs better maintenance and better hours.

Source: Google

★ 1

See below reviews about the front desk staff’s horrible customer service when it comes to using a 3 day trial pass to try out the gym. I had the same negative experience, and will not be signing up for a membership here.

Source: Google

★ 2

The gym is one of the nicest in the area ,but it started to go downhill since corona hit. The gym is not 24/7 anymore,it gets more dirty in showers , jacuzzi is broken almoast every month, and it gets very busy evenings ! Everyone i know is bugging the management to stay open longer ( midnight will be awesome ), but they decided to cut hours more receantly starting next week !!! I'm not sure what's wrong with those people.I'm a member over a few years now, and I have been there almoast daily, but I will start to look elswhere. It's so bad that this company is not customer oriented anymore....

Source: Google

★ 5

Great club, but unfortunately I am moving out of the area. The main reason for my review is ease of being able to cancel your member ship. Cancelling should be as easy as signing up and 24 hour fitness made it very simple on their app. I really appreciate doing business like this.

Source: Google

★ 5

I went to this location once while in the area for work, and was pleasantly surprised by the layout. I love that the cardio machines are upstairs, and all of the weightlifting stuff is downstairs. I think it’s a really great way to utilize the layout.

Source: Google

★ 1

I have been a customer of this facility for close to 3 years now and I had the premium membership. I happened to go to this gym yesterday during day time and I took my son with me as my buddy. We both signed up and I had to come out to get my gym bag from my car and these two gentlemen Craig and one other guy were at the reception. The moment I turned back to get my bag from the car, Craig said, " Where are you going ? " Literally, the same way I wrote. He said, people have been dropping their buddies to gym which I understand but did they learn decency and the way they should talk to their customers/members ? They could have asked in a polite way and I would have understood but it was a very unprofessional way of asking. I kept it easy and just told them that I am going to my car and then he again asked, are you going to come back in like 2 mins ? Seriously ? second time ? Are they stooping two low now ? Anyways, I went, got my gym bag, walked in and asked this other kid who was there that that was very unprofessional and he started arguing that, its my mistake that I did not tell them that I am going out and coming back. I never had to answer such questions in a gym, Very disappointed by the behavior of these two staff members. I have seen other staff members and they are nice and professional but selectively asking people these questions ? I wish I had not joined this club. I am extremely disappointed.

Source: Google

★ 1

I like coming to the gym except for parking in the lot outside. The parking lot is not stripped, and even on week nights, everyone parks all over the place. They easily lose about 10 to 15 spaces just due to lack of markings. On Monday, someone parked in the middle of the road and blocked traffic. Hate to see what happens if the fire department were to show up.

If I didn't like the gym so much, I would leave and go somewhere else. Parking situation is ridiculous

Source: Google

★ 2

2-stars because I use to enjoy going to this gym buts it’s definitely not the same. They are taking advantage of the fact that they had to “close” to clean the gym and won’t honor the name of the gym. You can’t get a workout in around 5pm without having to bump into someone or wait for a machine to open up. The cleanliness of this gym is also very bad. You can see the dirt in the locker rooms and trash everywhere. Please bring this gym back to its full glory and stop taking advantage of the Covid rules. The automatic reply will tell me to go to another gym but this is the one in my area. I shouldn’t have to drive 20-30 minutes to use a gym at night. Some of us don’t work the same schedules as others.

Source: Google

★ 5

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★ 1

Apparently this location does not do a trial pass while their website advertises it.

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★ 5

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★ 3

Gym is decent, but hours are very disappointing. I get that other locations are open 24 hours, but I don't see any reason why the Bothell one shouldn't be. COVID has been over a while now. Calling it 24 hours with only some locations offering 24 hours is misleading marketing. If a "select number" offer it, call those ones 24 and call these ones something else.

Seems like a money grab to take advantage of people paying the same membership prices but not hiring enough staff for reasonable hours. Even 24 hours aside, closing at 8 on weekends is a little ridiculous for a gym like this

Source: Google

★ 5

Breanna is a great personal trainer, she always pays attention to your needs and creates a balanced workout plan. She also always encourages you to step outside your comfort zone and try new exercises, but without pushing you too much. I really recommend her!

Source: Google

★ 1

Got a 3 day pass, got to the gym at 9:50pm on a weekday and was told they close in 10 minutes, at 10pm. If you're not open past 10pm then perhaps you shouldn't be called "24 Hour Fitness". Covid has been officially over for years now, so if you can't be open 24 hours then change your name. Even LA Fitness is open till 11pm

Source: Google

★ 2

Do you want stress-free workout experience? Come during weekdays, take the day off work and come between 10:30am and 3pm. Otherwise good luck finding parking spot.

Source: Google

★ 1

Not 24 hours.

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★ 3

Great gym, I just wish it was open 24 hours, closing at 8 to 9pm isn't ideal. If this location eventually becomes 24 hours I will change the rating. Honestly one of the nicer gyms I've been too.

Source: Google

★ 4

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★ 4

Floor could be cleaner.

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★ 2

Doing full court pick up ball, instead of half court, during the busiest time of the day (5-10pm), is ridiculous. It takes away 3 hoops for others to practice on, when it’s the busiest time of the day….

You should allow full court pick up ball middle of the day, not during peak hours when there’s 20-30 people sitting on the sides trying to get shots in.

Source: Google

★ 5

Gym is very clean.

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★ 1

Signed up for the "free 3 day pass", received the email, all that was stated was that I need to bring Photo ID. Came in, was told that it has to apparently be a WA State ID (not mentioned anywhere in email or for promo) so my FL ID won't be accepted. Tried providing my military ID seeing as I moved up here because I was stationed at JBLM and just recently moved to Bothell. Was still told I could come for the day, but it wouldn't be a 3 day. Then was given the tour, which was pointing in different directions from the front desk to different areas. Not a very warm welcome. If you're a serious prospect for a gym, I would recommend looking elsewhere with a more professional staff. I was warned that businesses in this area might not be so friendly towards military personnel, be it active or veteran. I am hoping this is just the one business in the area like this, and that others are more welcoming.

Source: Google

★ 1

This gym is dirty now. Super inconsistent policies. You’re better off just going to LA fitness.

Source: Google

★ 1

Every machine is made by hoist, which is not a bad machine but every single one of them only has “levels” not weights so it is impossible to know how much you are lifting.
If you live south the extra drive to the Redmond gym is worth it

Source: Google

★ 1

Please stop taking new memberships.
Waaaaay too busy on a weekday after about 4pm. Today I was completely unable to park, and looking through the front door working out would've been a chore at best. This is only going to get significantly worse in January.

Source: Google

★ 1

Don't even bother trying to come after 4:30 on a weekday. They need to stop accepting new memberships.

Source: Google

★ 5

I have been a member here for almost a year and for that duration I have been working with personal Trainer Brianna .
She is the main reason that I have been consistent with my training for almost 12 months now. She is great to work with and I would highly recommend her as a trainer .
She worked with me to understand my goals and then came up with a training and a nutrition plan. And more importantly she holds me accountable for my goals.
She regularly varies the workouts to keep me motivated and makes sure I understand how our sessions line up with my goals. She is very knowledgeable in all things related to physical training and takes time to help me with stretching techniques to help with any aches or pains i may have from time to time .

Source: Google

★ 4

The facility is great with a variety of equipment and clean restrooms.

But the parking space is not nearly enough for peak times (after 5pm work hours) and sadly many people park on the sides, blocking the paths.

Source: Google

★ 5

Source: Google

★ 1

The General Manager, David, could really use some customer service skills especially considering his role within the club. Called to talk over charges on an annual membership and his snide remarks and condescending attitude were definitely noted. Being in sales myself the last 15+ years it is shocking someone with such poor customer service skills would be in a GM role.

Source: Google

★ 2

Been going there for 6 years now. Lately the cost-cutting measures are getting out of hand. Now they are removing cleaning stations, and not restocking the existing ones. The guy at the desk told me it's a directive from management when I complained. You often see out of order signs on machines for weeks. Not to mention the reduced hours (24 hours is only by name) and leasing space inside. I hope they will reverse the current trends otherwise planet fitness is just down the road.
Edit: it's been 4 weeks now since posting this. It is currently Sunday morning, and at least three cleaning stations are empty, the ones they removed are still gone. Making it harder on people to clean leads to a dirty an non-hygienic gym. Having paper-towels and a disinfectant spray should be a bare minimum for a gym.

Source: Google

★ 5

From the moment you enter, you notice the space is clean and easy to navigate. Unlike another gym in Woodinville, the equipment is new and usable and easy to walk around.

Checking in is very easy. You’ll be greeted by the courteous staff, and then can show your phone, use your fingerprint, or your phone number for entry.

Once inside, you have free weights, a variety of machines, an extensive cardio second floor, a pool, and a basketball/volleyball court.

For the money they charge, plenty of parking, and spotless gym, this is the best investment in oneself.

Finally, some people have a notion that “gym rats” and “body builders” whatever you want to label the variety of people who workout, folks have a preconceived notion. Get past that. This is Bothell. Everybody is friendly. Sure, some people are on break from work, or heading to work, or ending a rough day. But everybody is helpful and cool.

Sign up, enjoy an hour caring for your bod, and watch things happen.

I recommend 24 Hour Fitness to everyone.

Source: Google

★ 3

Get the sauna going already.. Word around the the steam room is you got the parts but trying to prove a point? You know who did it and hopefully kicked um out. So can the rest of us get back to enjoying what we signed up for. Thanks, besides that love the gym.

Source: Google

★ 1

This 24 hour Fitness is dirty, and down right disgusting. I have found a used condom thrown in the corner of the Basketball court, a bloody pad in the sauna, and used toilet paper near the pool side, this yells icky, filthy, and distgusting. The bathroom and whirlpool are filthy, unsanitary, it smells, the water is cloudy, people and KIDS are going in with there underware/boxers on. It's blatantly obvious that the staff does NOT check the bathrooms or any other parts of the facility, like say the nasty and dirty B.B. Court, at anytime, because if they did, non of these things would be seen by your paying customers; bathrooms are not cleaned correctly or just cleaned period, perhaps a 3 day training course would be mandatory prior to any new employee hitting the floor; toilet paper and paper towels are continually empty. It seems to me that this has come to a serious health concern for everyone who enter's your facility, as the stench, dirt, filth,....has gone on long enough with this 24 Hour Fitness's knowledge, to include several customer compaints. The WA State Health Dept. is the next contact.

Source: Google

★ 1

Source: Google

★ 1

I would be okay with limited hours if the gym was pristine clean. I would be okay with limited hours if the staff were productive. I would be okay with limited hours if the bathrooms were clean. But nope, none of that. So instead, the gym has limited hours and still have all the common gym problems, like not having paper towels. Bad business. And at least other gyms are open to midnight. Your hours our terrible.

Source: Google

★ 1

The facility is beautiful but it’s very unfortunate this location is not 24 hours. I already have to travel far to come here but for those of us who get off later from work it really puts us as a disadvantage. I have referred countless people to this company and it would be a shame to cancel my membership due to limited business hours.

Source: Google

★ 1

The club doesn’t regulate the basketball court at all. The same few guys control who gets to play and who sits. On top of that, the court is disgustingly dusty and gross.

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★ 2

24 hours?

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★ 1

Constantly overcrowded and locker rooms are disgusting.

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★ 5

Source: Google