★ 2

They have friendly staff. I really wanted to like this gym, but there are just so many problems.

First, the equipments are constantly broken and they stay broken for a really long time. The only chest fly machine is missing an arm, the cable on the cable machine is snapped, and the calf machine recently disappeared entirely. It’s always the same machines breaking over and over. I’ve never been to a gym where things break down at this rate. These are big metal machines, they shouldn't break this easily? What’s going on? Is someone sabotaging them?

And it usually takes them a long time to fix anything. Shouldn’t they have spare parts for the most problematic machines?

Second, the place is really worn out. I don’t think they’ve replaced the rubber flooring in over ten years. The floor is turning black, making the place look dirty and neglected.

Third is the complete lack of rule enforcement and hygiene and health standards. I've seen people putting their bare, crusted feet on the machines. Management does nothing to stop it.

Until these major issues are addressed, I can't recommend this gym to anyone.

Source: Google

★ 1

This company continues to charge my credit card without any authorization, even though my membership was cancelled many months ago. I was also supposed to receive a refund, since the cancellation was due to medical reasons, but I never got it. Their lack of transparency and responsibility is unacceptable. I strongly advise others to be cautious before doing business with them.

Source: Google

★ 4

Been going to the Northgate 24 Hour for a few years now. No complaints, really. Never a problem getting in a good powerlifting style workout. I don't really know about the sauna, etc. I just use the weights and machines.

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★ 3

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★ 2

The bathroom, showers and locker area has not been cleaned in over a week. Is absolutely disgusting. Hairs everywhere, paper and trash everywhere. I wouldn't take a shit in that bathroom even if you pay me.

This is the Northgate 24 hour fitness in Seattle.

I am in a year membership I want to end my membership.. Who ever manage this gym should get fired.

There is always 2 or 3 guys in the front desk hanging out while everything is absolutely disgusting!

Source: Google

★ 3

You really need to work in bathroom, sauna and pool cleanliness.

Is disgusting.

Instead of paying 3 guys to be chatting on the front door, get 1 to clean. This place needs attention.

Source: Google

★ 1

The sauna smells like BO really bad. I’m not sure how anyone can stomach it. There seems to be no prevention of anyone just walking in fully clothed in sweaty gym clothes and shoes. I get that it’s difficult to lay down some ground rules but the status quo is absolutely disgusting.

Source: Google

★ 2

I will start with the good. The members and community at this gym are great. The classes they offer are fun and the teachers are well trained. I think that for the most part, the equipment is good. A few machines stay broken for longer than they should.

But now for the bad. This place is DIRTY. Like health code violation DIRTY.
The management here decides to use their $50 kettle bells as door stops and lets them sit and rust on the pool deck instead of just using a doorstop.

The shower in the pool area has gnats living in the corners.

The front desk folks for the most part are nice but just sit on their phones for their whole shift. Management is poor.

It bums me out having to write this review for hopes of getting any of these problems addressed instead of management doing their jobs when the issues are brought to their attention.

Source: Google

★ 5

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★ 1

Sign up for a gym membership

I was mistreated
Not acknowledging or proper customer service

And she like sorry I have an accent she speak proper English to me

And she was talking to a customer already and only acknowledge her own color

Is this really what you want for customer service

Saturday oct 11,2025 at 3:06

Source: Google

★ 2

There are a lot of things that I love about 24 hour fitness in Northgate - the community, the group classes, the mostly friendly staff, etc. But I am writing this review because recently the facilities have been VERY POORLY taken care of - risking both health and safety of its patrons. This includes, among many other things - bugs along the walls of the pool shower, mold in the showers, lack of soap in the majority of the women's showers, a broken suit dryer, holes in the locker room ceiling and buckets catching water, lockers that do not work (those with locks built in), and poorly draining showers which create a slip hazard for the many older and elderly patrons who are at the gym just trying to keep up their health and fitness.

When talking to the staff they claim that it's a staffing issue and that they have little to no support from corporate. No matter what the issue, for the people who enjoy the gym for all its amenities (classes, equipment, sauna/spa/pool, locker rooms, showers), it is undeniable that things have been falling apart over the last several years. My hope is that this helps to bring attention to the issues at this gym so that they can be addressed and that we can continue to enjoy our gym.

Source: Google

★ 4

They are a little slow to get things repaired but overall it's a solid place to work out for the money. There's a nice mix of people, from dedicated weight lifters to elderly trying to stay active types, which is my favorite thing about it. No one has ever bothered me there as woman working out alone and I've never seen anyone else have problems. Staff are relatively nice and helpful but not overly friendly.

Source: Google

★ 2

Someone needs to teach these gym-bros not to drop their flipping weights. Gym etiquette 101. Do better.

Source: Google

★ 1

For now, one star. Machine maintenance is terrible. Two very popular bicep machines have cracks and splits where the elbows rest which is really uncomfortable and near unusable. One machine they tried repairing with electrical tape that split open in two days. How much can a new pad possibly cost? A very heavily used calf machine is still broken. It was broken in early August for about two weeks, and then I went on a two week vacation, came back, and still broken and that was ten days ago. Still broken as of yesterday September 8th. Issues used to be addressed quickly, but something is different now.

Source: Google

★ 2

24 hour that opens at 5 what a joke!

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★ 1

To management of this location your night staff has been intentionally shutting of the sauna and steam room equipment at 9:30 every night instead of scheduled closing time 11pm. They have arrogantly boasted about it to guests. If the owner(s) and management of this location care about their guests they will put a cease to this and reprimand the employee(s) responsible.

Source: Google

★ 1

Sauna and steam room have been consistently broken for the last month with no communication from staff or management on what the issues are or timeline for repair. Also, cleanliness is very bad.

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★ 5

I recommend this location! Everyone is super friendly and just focused on what they are there to do. There is enough space and equipment to workout without having to wait around and the facilities are clean and well kept. Shout out to the staff who are also professional, courteous and helpful anytime I have had a question. Special shout out to Avalon for their customer service and professionalism greeting everyone, which makes a difference! As far as location Northgate is a dynamic place with enough to do and explore. I forgot to add there’s also a pool at this location which I really appreciate!

Source: Google

★ 1

Edit:
Fun update. Somebody ran into me while doing farmers carry and caused me to drop the dumbbell, then became aggressive and confrontational to myself and the staff about it.
Not only did they not do anything about it, but then the manager thought it would be appropriate to show the embarrassing footage of it to customers that don't work there.
Go here because it's the only game in town for what I need right now, if I'm being real. Unprofessional.

Been coming here consistently for at least 2 years. Mixed feelings about the place. I wish the staff was more on the ball about keeping the bumper plate racks organized. Pet peeve is when the 45's are stacked so deep the one at the end falls off if you bump into the rack. It becomes a safety issue at that point. A 45 on someone's foot from that height can easily break a bone, seen it happen with a 25. Would be more understandable if I didn't watch staff/personal trainers working right next to the rack and walking right by it. Also wish they would put more effort into keeping an eye on people's gym etiquette, safety-wise, and say something when people are making safety violations. Have had people walk under or very close to my barbell while doing heavy lifts more times than I can count due to not paying attention or just not caring for etiquette. I've begun to dread coming in here more and more as time goes on... these issues would be easier to swallow if I felt like there was more of a community environment but it's more like going to the McDonald's of gyms... workers don't want to be there and it shows.
I don't know that I can blame them... pay is probably garbage and they deal with bs on a daily basis. Treat your staff better. Place needs some leadership, the lack of motivation is palpable.

Source: Google

★ 5

I gave them 1 star before but now changed my mind. the gym is trying to improve day by day.... most of the staff are nice ppl who will greet you when you enter and when you leave.

Source: Google

★ 4

Nice club with lots of equipment: basketball gym, free weights, machines & Group X room, pool, hot tub, sauna & steam room . Several classes throughout the day. Janitorial service keeps the place clean.

Downsides I have found are: equipment break downs take a long time to repair. Also, many sit on equipment looking at their cell phones. It’s annoying to have to wait so long to use a piece of sit down equipment. 24 hour has a no loitering on equipment policy, but it’s not enforced.

Staff is always friendly. If you can get a good deal on a membership, it’s definitely worth joining.

Source: Google

★ 3

I just wish there were more machines to work certain parts of the body and I wish that this 24 hour fitness was actually 24 hours since it is not I don't agree with the prices that they make people pay that attend 24 hour fitness is that are not 24 hours

Source: Google

★ 1

Gyms require cleaning. And i don't mean squeegee the mirrors, again, I mean get the black mold out of your showers and clean the sauna more than every other week.

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★ 5

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★ 5

I’ve been going here for 2 years and have loved the atmosphere and love being here.

Source: Google

★ 2

Only wanted to swim laps.
One person was just floating in the lane; I swam into them three times.
There are no flags above for doing backstroke and knowing where the end of pool is.
The floor in the locker room was very slick.
As I got out of pool there were three boys throwing each other in the pool while someone was swimming laps

Source: Google

★ 3

Okay, gym. I’ve been a member for generations and have used almost all their locations during their heyday in different states. However, since the pandemic, they’ve declined significantly, leading to the closure of numerous other locations. Consequently, they’re no longer worth the membership fee. Just like your typical commercial gyms, they’ve become extremely crowded here. Due to age and some joint problems related to age, I no longer play basketball. I did uuse the pool from time to time. Additionally, the days of having towels are long gone. They were removed years ago, but I was under the impression that since they’ve scaled down, means more money again for the corporate folks at the top. Perhaps they’ll bring them back, but unfortunately, that’s not the case. It was a great run while it lasted.

Source: Google

★ 5

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★ 2

Not sure why corporate mandates that the heat is set higher than it should be considering its summer time (June 3rd) Its rather stuffy at 10am during the slow hours. Please turn down the heat!

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★ 5

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★ 1

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★ 5

Good place to workout, has its own parking below

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★ 5

love this gym, great staff, great customer service! down to 40 pounds!! ❣️❣️

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★ 5

Amazing and excellent staff! Thanks Clyde!

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★ 5

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★ 5

Great staff and environment

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★ 5

Amazing gym with fun staff and other members.

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★ 4

I've been going to this club for around 10+ years. Decent equipment; responsive staff; friendly members. I'm able to get the workout I want and need. Would love to see 24 Hour Fitness put some money in for better cleaning and servicing of equipment. Towels used to be free and now they're charging. Overall a good club!

Source: Google

★ 5

Nortlake Silver Sneakers instructress Judy makes us smile while we sweat.

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★ 5

I love to dance with Judy at silver sneaker every week.

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★ 5

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★ 5

I love to dance with Judy at Silver sneakers every week at Northgate.

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★ 5

I love coming here to do Silver Sneakers with Judy. She’s the best!
And Maddie is the best Manager this gym has ever had.

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★ 5

I got to enjoy dancing and stretching with Judy so much and I love my friends at Silver Sneakers Northgate!

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★ 5

I love my Silver Sneakers class with Judy! I get a great overall workout, with dance, weights, resistance bands, and stretching. Judy is an excellent teacher who makes my workouts fun. I always feel better when I finish class than when I start.

Source: Google

★ 5

The entire experience at 24HR Fitness has been fantastic. Equipment is well maintained and clean. I started training with Kyler 4 weeks ago and it's been a great experience. He created a challenging (in the best way possible) workout plan for me and I am seeing the results each week. I'm so thankful for this gym and for Kyler!

Source: Google

★ 5

Maddie takes care of this gym like no other. I’ve been to OR, CA and a couple cities in between and this 24 is the cleanest and most well kept. The people are all friendly here unlike California 24hr who just glare at you.

Source: Google

★ 5

I love this location! Staff members at the front desk are always friendly & welcoming. And the classes offered are absolutely amazing! Particularly Zumba and Body Pump- Harry and Andri are incredible instructors, true gems. It would be great if there were more classes offered as they tend to be full. Another suggestion is better cooling systems as it does get hot/stuffy at times. Otherwise, amazing!

Source: Google

★ 2

Not enough classes offered. We would like to see more different type of classes that fit all levels of ages.

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★ 5

I love this club! So thankful that it’s here.
The staff is always friendly and helpful. There’s everything you need here for great workouts and class instructors are awesome. I love the Yoga, Body Pump and Spin Cyle classes. (Just wish there were more classes). Pool, Jacuzzi, Sauna and Steamroom are great. Thanks for keeping me healthy and in shape!

Source: Google

★ 5

This is a great gym, especially Andri’s Body Pump classes!! I try to make it to all of them, and would love for more Body Pump classes to be added! The sauna and steam room are also awesome :)

Source: Google

★ 5

I’ve had a 24 Hour Fitness membership for a long time, and discovered years ago that they offer several fun and effective training classes. One of the classes we really enjoy is BodyPump. We moved to the Lynnwood gym when our regular gym closed during COVID. We discovered one of the BodyPump instructors, Allison, is amazing! We go to as many of her classes as we can. She also teaches at the Northgate gym, so we started taking her classes there also. Although we never had any interest in taking a cycling class before, Allison teaches both Cycle24 and RPM classes at Lynnwood, so we started taking those classes too. Allison works us hard, but we really enjoy the workouts and feel great when we finish. We’ve made good friends in classes at both Lynnwood and Northgate locations. Her classes are EXTREMELY popular, so make sure you sign up early to get a spot. I’m sure you are going to love her classes too.

Source: Google

★ 4

Sometimes machines need repair for extended periods and they need more 10 pound plates.

The staff are excellent though, especially Slavic who is always cleaning.

Source: Google

★ 5

I absolutely love Anna’s Saturday Body Combat class! Her energy is contagious, making every session not only effective but also incredibly fun. I was able to burn a lot of calories while enjoying the workout. I truly wish we could have more of her classes—she’s simply awesome! Highly recommend giving it a try!

Source: Google

★ 5

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★ 5

Very fun class, love this class

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★ 5

Great BODY PUMP Saturday morning class, as usual! Thank you for helping me reach my fitness goals!

When can you have more frequent BODY PUMP classes at the 24 Hour Fitness Club at Northgate?

Source: Google

★ 5

Love body pump with Andri on Wednesday and Saturdays! Incredible class, incredible value!

Source: Google

★ 1

Be careful about predatory business practices, particularly in sales and memberships. Have witnessed this branch take advantage of seniors on a fixed income, who have cognitive functional decline and visual impairment by signing them up for pricey personal training and upselling membership levels via contracts and subscriptions that the seniors didn't have a strong understanding of. The appeal process for even small amounts of refunds sends us to their massive legal team, instead of anyone from the branch talking to us about a small refund. Just a strong reminder that they are an enormous national chain, and that they aren't really here to look out for their community. Sign up for a small business gym instead.
2/5/2025 Update: I used the link below in mid January to connect with someone at 24 hour, and haven't heard from anyone RE blatant ableism on display by the manager at this club. Very doubtful anyone will actually reach out to me.
3/24/2025 Update: Still haven't heard back from the legal team we submitted a claim to. It's a shame that the manager won't just speak to us about this and deal with it on a more personal level, but the fact that she dismissed any conversation about disability makes me believe she is apart of the predatory behavior in the first place.

Source: Google

★ 3

Used to be a Great Place for a Work-Out
... not sure about now. What I remember is some of the 24hr Fitness Trainers were rude in the mornings when they would train their Clients and Groups. Unprofessional.

Source: Google

★ 5

Awesome gym. Huge space. Membership is very low cost. Friendly staff and clientele. They have just about every type of workout equipment you could want. Every machine works. If something breaks (which can happen when equipment is used constantly for 18 hours per day), it gets fixed within 2-3 days every time. It can be a bit crowded 5-7pm on weekdays, but any other time is not too crowded.

Source: Google

★ 2

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★ 1

Two female members reported locker break-ins while at the club, where are the cameras in the hall entering and exiting the locker rooms?

Source: Google

★ 1

Silly games one has to play to park for gym. Games with a paper ticket. It's inconvenient and annoying.

I would rather drive farther to a location without these extra "hoops to jump through."

Source: Google

★ 5

Nice space, easy to get to and they have really nice staff.

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★ 2

First off gotta say the staff was always very nice and accommodating, and this review isn’t reflective of them.

I used the membership a bit during the fall of 2024, but basically everytime I went in (as early as 7AM and late as 9PM) it was ALWAYS packed. Always. I could never finish a workout without waiting for at least one piece of equipment, and often had to substitute exercises to just move things along.

The gym was mostly kept clean, but there always seemed to be equipment that was broken (frequently the leg machines and cable machines).

Also, they don’t really have enough plates to support all of the benches and plate loaded machines when they ARE busy, so sometimes you’d be able to snag a bench but not be able to use enough 45s and have to cobble together random plates.

If you are looking for the absolute cheapest place that still offers a good variety of equipment, this could be that place. But if you value your time and patience I’d highly suggest going somewhere else.

Source: Google

★ 5

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★ 5

Great atmosphere..lots of equipment...great customer service and hospitality...wouldn't choose any other gym

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★ 1

Very rude staff members. Place listed at closing at 11pm but they start kick people out of sauna at 10:45pm. Trust me I’ll abide the rules and will be out the door by 11pm. But to give people attitude when they don’t expect to leave when it’s not 11 is ridiculous. If you want to kicking people out early then list it as your operating hours smh.

Source: Google

★ 1

I’ve been a member of 24 Hour Fitness for decades, however it is absolutely filthy. There is dirt and dust everywhere. The bathrooms are disgusting and unsanitary. Attaching proof with a view of their urinals. I’ve reported the issue to management but they have done nothing about it, so I’m trying to get change by posting about it publicly and shining a light on it.

Source: Google

★ 5

This place has some of the best staff and customer service I've ever seen! Man, by the name of Charles, let me borrow his personal pad lock when I forgot mine at home. Such a bro!

Source: Google

★ 5

Great staff and super friendly. Charles was very helpful when I needed help with adding guest

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★ 2

Used to be awesome, but it's now its too overcrowded. People literally camp at the bench press stations instead of going to their jobs. Swimming pool and hot tub are full of people constantly.

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★ 4

Some employees are super friendly! Gym is always neat and clean. I've been going here for almost two years, and it's been a reliable spot. However, they need more improvement to take it to the next level.

Source: Google

★ 1

If I give 0 stars I would.

I’ve been on & off with this gym in particular since 2014, when I first came here there were hospitable, friendly staff at the front always folding towels. The gym upkeep was nice, clean, people had gym etiquette.

Today?!?! Oh honey. There is no exclusivity, there were two young boys that kept coming in & out of the locker room trying to get a peep at naked women. Claiming they “didn’t know it was the women’s” but continued coming in multiple times. The women’s locker room is filthy. I almost wish gyms had to go through inspections like food restaurants and get ratings because this location would be CLOSED. They have upgraded equipment however should be investing in maintained and upkeep. The sauna window has grime and fingerprints all over it. I haven’t even peeked into the steam room since joining again out of convenience but it’s been horrendous, just seen a what looks like a homeless person pushing a cart around the gym today. I’m seriously appalled, I feel like I’m owed money back. Just find a private gym at this point. Invest in someone taking time to care for their space.

Source: Google

★ 1

It's 24hr fitness y'all don't even stay open til at least 12am an now you got people kicking us out the sauna before 11pm. @1050pm to be exact. Some people have limited night schedules if we can't stay for our allotted time I want a discount so I'll be speaking with someone about it.

Source: Google

★ 1

The girl at the front desk today has terrible customer service. Arrogant and unwelcoming!

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★ 1

Came in with only 15 dollars for a day pass I didn't know was 25. Lady at the front desk laughed in my face over my predicament, wasn't necessary at all.

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★ 5

I absolutely love the 24 Northgate location! From the moment you walk in, the staff greets you with warm smiles and a genuinely welcoming attitude. They are incredibly professional, knowledgeable, and always ready to help with anything you need, whether it’s fitness tips, equipment guidance, or just a friendly chat to keep you motivated.

The facility itself is fantastic—clean, and well-equipped with a wide range of machines and weights to accommodate all fitness levels.

I also appreciate how the gym maintains a positive and inclusive atmosphere. Whether you’re a beginner or a gym rat, you’ll feel comfortable and supported here (like a family).

If you’re looking for a gym in Seattle, I highly recommend the Northgate 24. It’s a great place to achieve your fitness goals while being part of a friendly and supportive community!

Source: Google

★ 5

Gym as a facility is really good but what makes it great is the staff, more specifically Charles. My guy Charles at the front desk always comes with that 24/7 positive attitude. He is a super supportive and helpful staff member at this gym. He was a super helpful tour guide and a very informative team member when it came to getting my membership. He’s the guy to go to. 5/5 stars.

Source: Google

★ 2

Not very clean. A lot of out dated equipment.

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★ 5

Has a swimming pool.

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★ 3

Overall, I really like this gym—the staff are friendly, and the facility has a lot to offer. The only downside for me is the hygiene in the sauna and steam room. The sauna sometimes has an unpleasant smell, and I’ve had sinus issues after using the steam room a couple of times. I hope this can be improved because I genuinely enjoy coming here and would love to give it 5 stars!

Source: Google

★ 1

Source: Google

★ 1

Overall - won't recommend primarily due to the attitude of gym mgmt.

I visited this facility, didn't like the attitude of staff towards new customers or towards customer retention.

For example- I would want a trial to gym but there was lot of debate and reluctance on giving 3 day trial to new custumers.
By the way 24 hours website gives this trial but this gym manger/ person on front desk doesn't entertain that offer!!!

Other issues
-New customer retention
-Washrooms look dated
-Pool has only 2 lanes
-weights area not so great compared to other gyms.

Other details
- parking is available

Cost and other gym details
- Timings - 5 am to 11 pm

- Per person membership - 36.99 each person

- Buddy membership- 44. 99, requires primary membership holder to be present for buddy to be able to use gym

- Annual fee charge of 59.99 once a year, around October or Aug each year

- Personal training seemed exorbitantly expensive.

- gym mgmt. didn't seem much interested in the group classes, could be because they don't make a much money from group classes.

-some group classes are available

Source: Google

★ 2

It's a pretty big gym, but it can get crazy busy in the evenings. Also, a lot of the machines are broken and don't seem to be serviced regularly...Right now there is one working recumbant bike out of five with no repairs in sight. I've sliced open my hand on a weight machine they made a last ditch layman's attempt to repair with some wire. The machines are caked in dust, so i know nobody is wiping everything down...ever. They don't really turn on the ac in summer, so be prepared to broil.

Source: Google

★ 5

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★ 1

After being a member for about 5 years I terminated my membership. The reason is because someone broke into my locker and stole my wallet, cellphone, car keys, house keys. I've read similar reviews from other members that experienced the same situation, but this place doesn't seem to care since it's happened in the past and probably will keep happening. So to the rest of the members becareful carry your stuff with you and don't leave anything valuable in the locker room, this could happen to anyone.

Source: Google

★ 5

10/10 service, kind, courteous, helpful. The manager Charles is awesome. Great location.

Source: Google

★ 4

The gym itself is pretty good, often times a machine is not working but besides that it’s a gym.

Source: Google

★ 1

I would give zero start if I could.

24h automatically renew my yearly membership, and I wanted to cancel my membership. I went to this local fitness, and an employee at front desk told me only manager could do it. He wrote my name down to a list so that the manager could help in the next morning day.
2 days later, I came back and checked, still not cancel. Another employee told me the same thing, "only manager can do".
Does it make sences if they can help me register new membership , but not able to cancel current membership? At this point I knew they are playing.
I went to another 24h location, a random employee at front desk helped me cancle it in 30 sec.
Don't ever believe in 24h fitness employees at this Northgate location .

Source: Google

★ 5

Great atmosphere

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★ 4

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★ 5

Great place with friendly staff! Charlie was a cool guy and let me charge his phone in his office! He knows Marshawn Lynch too!

Source: Google

★ 1

Extremely poor customer service experience. I left my favorite hat and shirt at this location. I have tried calling for two days, spending almost an hour trying to get through to someone.

they don’t answer their phone. Corporate service doesn’t have a rep to talk to either.

Went to another location, close to me to try and get them to call. No answer.

Gym equipment is falling apart in all locations I’ve been to, no customer service or anyone to talk to even for checking lost and found. This is horrible

I’ll be canceling.

Source: Google

★ 5

The AC IS WORKING!!! When I first started here, the A/C was not working and I had heard from some friends that it’s impossible to workout because of the heat in the summer. I decided to signup anyway though because I really needed to start going back to the gym and this was the closest one to my apartment in Northgate. The location is super convenient for anyone living in the Enclave, Lane Apartments, Baldwin plus the other surrounding apartment buildings, neighborhoods, etc.

The staff are very friendly and helpful. Charles at the front desk always has a smile on his face and the lady who signed me up was very informative about the whole process (sorry can’t remember her name!!). The instructor for the bodycombat class is awesome as well! She was very thorough with explaining the steps and idk how she did it but she made the class so fun, it felt like it was only 5 minutes! A very sweaty, energy filled, cardio focused 5 minutes lol! I love boxing and kickboxing so having this class as an option is wonderful.

The monthly cost is very feasible for all the amenities you get. I mean come on, you get full access to the gym/all equipment, group classes, a lap pool, sauna, steam room, AND a hot tub with the premium membership!

Only downsides are that it gets busy around 5-6, it’s hard to find open machine at that time BUT that is completely normal for any gym- it’s peak hours lol. Also, this is not a ‘24’ hour 24 hour fitness, it’s open from 5 AM to 11 PM. Which in my opinion is just fine because I wouldn’t go during the times they’re closed BUT if you are hoping to get in a 2 AM workout, look somewhere else.

All in all, this place gets 5 stars because I feel as though they are very customer focused and care about our experience at their gym. The Northgate 24 Hour Fitness has been a great addition to my fitness routine!

Source: Google

★ 1

Literally stop using CoVid as an excuse to why you arent 24 hours or change your name

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★ 1

The front desk person with the dumb dangly earring wouldn’t let me activate my guest pass. Basically told me to get the membership and that the guest pass online is just a scam to bring people in. Annoyingggg.

Source: Google

★ 1

Once-upon-a-time, 24hr Fitness' Northgate Supercenter was Seattle's premiere fitness facility. NOW, it is POORLY RUN, uncaring that it is UNSAFE (equipment has not been maintained, and deteriorated) UNHEALTHY conditions prevail, staff are unresponsive (often glued to their phones, and chatting among eachother), member complaints are ignored, or met with immaturity, hostility, and even intimidation.
Fortunately, I also belong to LA Fitness, and Planet Fitness which have both improved, as 24hr Fitness declined; now precipitously. and with the repellent, disgruntled staff attitude of a soft firm, with a now- deservedly, short life expectsncy.

Source: Google

★ 4

I've been here a few times now. They seem to do a pretty good job with the upkeep of this facility. All the weights and machines that I've used have been in good working order. They look used, but well used. Nothing broken or worn that I could see. Mirrors clean. Showers okay. Not bad!

Source: Google

★ 5

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★ 1

As a longtime member of this location, it's sad to see it degrade to the state it has. Broken machines sitting unrepaired for months, poor ventilation/no HVAC, reduced hours, dirty facilities. Most of the staff are nice though but for the money there are better options in the area

Source: Google

★ 5

The girl helping me at the front desk (Tatiana), had outstanding customer service , and I can’t appreciate her enough for her time and for her helping me get signed back in with such a calm and collected attitude, although it was a busier day than usual at the gym.

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★ 2

Long-time and regular member and am seeking out a new gym. One commenter recently mentioned broken AC - it goes way beyond the AC. The HVAC system has never moved enough air and now it's completely shut down. You walk in and you're hit with a stagnant wave of humanity. It's unhealthy. Quite frankly it's disgusting. The only reason I've stuck around are the hours, and access to benches and racks but even that is less of a draw when you know this place is getting people sick. You can't cram over a hundred people into a space and not give them clean air. The place is not what it used it be that's for sure.

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★ 1

No ac it’s hot and moist inside. Doesn’t help a lot of members don’t use deodorant 🤮🤮

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★ 5

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★ 1

Would be a decent gym if the air conditioning worked. It’s 85 degrees and super muggy in there, smells horrid, won’t come back would rather drive to issaquah.

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★ 2

I’ve been a member at this gym for 3 years now and the AC has broken at the beginning of summer EVERY single year and always takes months to get fixed. It is extremely hot in here to the point where the gym is empty compared to usual. So unfair to everyone who is paying money for this gym.

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★ 1

Needs to be cleaned. It is also unnecessarily hot. I don't understand how a gym in seattle doesn't have AC.

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★ 1

WARNING: Thieves will cut padlocks to steal valuables in the men's locker room.
I overhead a couple of guys talking about it in the locker room before and figured it was an isolated incident but I should've paid more attention. Apparently it happens more often than I realized. Today (May 30th 2024, ~3:30 pm) I came back to the locker after workout to find my lock was gone, bag is still in the locker but someone rummaged through my belongings, moved my jeans and stole the credit cards and all the cash out of my wallet. The thief tried to make a $400+ charge at a Safeway with my credit cards but was caught by the bank's fraud detection and the charge was declined. They also tried to place another $500+ order online but I called the bank immediately to stop the pending charge. The sales manager who took my report was apologetic but we all know there's not much to be done and the chance of catching the perpetrator is slim to none. Overall it wasn't a great loss (luckily) but it still soured my experience at this location and makes me question if I'd return.

Edited to add: In response to owner's comment, I already reported the incident with Hayden, the sales manager on duty.

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★ 1

Place smells like a staph infection. The most crowded, hot and unsanitary gym I have ever seen. The basketball court is unplayable because HVAC doesn't work.

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★ 1

The gyms is super dirty and the machines are so old.

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★ 1

Love the gym, but the ventilation is horrendous. The hvac has been broken in the basketball courts for months and they won’t get it fixed. The ventilation in the rest of the gym is also poor. Seems like a safety hazard as we start getting into Summer.

Unfortunately might have to consider a change in membership after two years

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★ 1

They clean when you're exercising. That's what someone should do at night. They only do it to save money, I think. It's always very dirty.

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★ 5

Been going here for a year, and they have very friendly staffs. Theres more equipments for compound lifts than Lynwood 24 hour. The shower is great. In terms of cleanliness I think it’s the best it can be from 24 hours nearby I’ve tried. It wont be spotless all the time, but it is a commercial gym so.

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★ 1

Blond late 40s worker was very rude upfront bad customer service and overall very moody when asking for help. It may have been sunday and working weekends sucks but the attitude was inappropriate and unprofessional. Also it is not open 24 hours they close at 11

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★ 2

24-hour fitness that closes at 11pm.

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★ 5

I've been going here for almost a year, and have been doing personal training since January. I think the facilities are clean overall, but I don't play basketball and I don't take classes. My trainer (Camilla!) is incredible, and if you're going purely for using the facilities equipment, amenities, and trainers it's definitely worth it.

They don't offer a lot of classes, but I'd recommend class pass or something of that sort vs being dependent on a gym that is more built for independent workouts and training.

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★ 5

Great gym to workout

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★ 2

Basketball gym is covered in dirt/dust and is pretty gross, central HVAC has been broken in basketball gym for 6+ weeks and rather than fix it, they have just chained up the gym and closed it down. I’ve seen the basketball gym mopped once in a year.

Regular cleaning of facilities and maintaining the hvac system and this would be a 5 star rating.

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★ 1

I would give this a five star rating but after going for a few months now I have only been able to go to ONE bodypump class a week. There is only one evening bodypump class a week. For results to be obtainable 2 or 3 classes are needed... Why aren't more evening bodypump classes offered for people who work during the day?

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★ 2

Overpriced but great fitness center if not crowded. very rude employees.

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★ 5

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★ 2

Not for anyone over 35 but I knew that going in-my bad.
Stars are for yoga which is Top notch! 24 Northgate has next to no -ventilation sweaty boy smell is predominant in weight training area—and you could gag for real I joined to lift/nautilus . The stair s on stair climbers have maybe never been cleaned. I’ve gone at multiple times of day-staff are sweeping rare is a wipe down going on here -it’s gross! when my year is up -I’m gone-until then fanny pack with sanitizer and masked! The Staff is friendly-but seriously front house is staring at phones when u walk in- Seriously?

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★ 1

They tried to force me to leave a positive review BEFORE being allowed to attend a complimentary yoga class. That’s like a restaurant forcing you to leave a review before you can eat your food. No wonder this place has such crummy reviews. Stay away.

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★ 1

I need to be clean the sauna Misty room specially the water area is just

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★ 5

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★ 5

The manager is the best.

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★ 1

TERRIBLE ENVIRONMENT....Ive noticed recently that the "manager" has been bringing a puppy along to the gym..( im only saying "manager" bc as a former manager i know an respect peoples differences. Opposed to being allergic to dogs or being uncomfortable with such animals) seems very unprofessional as a business

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★ 5

Earlier today I called thinking this was a gym in my area but it was actually in the states. I went along and asking all the questions over the phone but I did not know that it was in the states so after I finished my conversation with Clyde (the lovely man who help me out) I realized that it was in Seattle.

Overall the customer service of the gym is phenomenal. If I lived in the area I would 100% go to this gym.

Thank you Clyde the best worker at this rookety old gym.
(If you’re seeing make sure to give Clyde a raise he is a brilliant young man who has a great future ahead of him.) you are truly an amazing person and you made my day shine is one of the people who make the world better by his acts of kindness and compassion to work hard and to be able to help others. Thanks you Clyde!!💗💗💗🙏🏽🙏🏽🙏🏽

(My daughter Stacey drew a beautiful breathtaking picture of Clyde.) 💗💗⭐️⭐️⭐️⭐️⭐️

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★ 1

Wish i could give a 0 !!! Used to be favorite gym. Ive noticed a whole lot of new hires , some are nice others are not. I asked the girl with silver hair to check me in an she rolled her eyes an ignored me i stood there for bit while she went back to her phone i in fact did leave an cancel my membership after this experience. I hope you guys find better staff to be up at front end who will actaully be helpful an greet all people. This woman needs to be put in the background!!! Or even on cleaning duty somewhere where she is not interacting with members...

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★ 5

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★ 4

They reallllly need to get in there and DEEP clean the dumbbells with some disinfectant cleaning solution. Every time I use their dumbbells my hands reek like rotting flesh for hours :(. Otherwise great.

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★ 5

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★ 2

The sauna quality is too poor

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★ 5

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★ 5

Pretty clean restrooms!

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★ 5

Great staff and tasty quest bars

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★ 3

Has what you need. I just have stuff I prefer they have: towels, pvc pipes, ladders, and rehab like equipment. It is a good/above average gym.

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★ 3

Signed up thinking there would be classes, but there are barely any. Please add daily early morning yoga.

Update - shower today was a bit nasty. And pool was stinky of BO

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★ 1

11PM CLOSING TIME IS NOT "24 HOUR FITNESS"!!!

GUYS. The pandemic has been over for well over a year now. This is the only accessible 24-hour in the city. Why the hell isn't it open at reasonable hours yet

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★ 1

Although the gym does have all the equipment and facilities that I need and the staff is nice, I am about to drop my membership here because of one reason: the women's locker room is absolutely disgusting. It's completely filthy and today it looked worse than I've ever seen it. Hair, grime, bobby pins, dust bunnies, paper towel scraps literally all over the floor. Every flat surface is gross and has a layer of grime. It's too bad because the rest of the gym is decently clean. I'm not a clean freak or anything, but this is so appalling that I can't take it anymore. I was already on the fence about renewing because of the consistent filth, but after seeing it today, I am too grossed out to be here anymore. They need to hire a new cleaning person or have them come wayyyy more often. It looks like it hasn't been cleaned in weeks.

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★ 5

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★ 5

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★ 5

Excellent amenities. Excellent staff.

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★ 4

I would give 5 provided staff take care of the facilities better from keeping locker rooms and washrooms clean to keeping athletes who are training with inappropriate attire from training or entering the facilities. I also feel that workout areas with barbells and platforms be better maintained such as barbell dampened areas have significant dips in them resulting in potential injuries for the user.

Source: Google

★ 1

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★ 1

For over 3 weeks now they have not fixed one of the men’s restroom stalls. It is still “out of order “. Also for over 3 weeks now their sauna has been down. Employees have told me “ will be fixed today waiting in a part” that was a week ago on Tuesday , then Friday it was “it’s down cause we upgrading” This gyms lack of care in maintaining simple amenities is absurd. I loved lynnwood location but my work location changed and now I have to use the north gate facility ! MESSAGE TO THE GM DO YOUR JOB AND SERVICE THE MEMBERS

UPDATE 8/8/23 the gym opens at 5a as of 620a no employees and gym still locked and closed . Myself and other members extremely upset

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★ 1

My husband and my son went to 24 hour fitness at Northgate on Sunday today late afternoon. My husband requested 3 day pass for son and himself, but was refused since was a member many years ago. Husband tryed to reason with her, since our son wanted to see try out the equipment. She general manager was annoyed with my husband while feeding her overweight face with chicken nuggets. My husband had never experienced trouble with joining the gym as he did this one!

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★ 5

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★ 4

Great facilities and as far as I could tell as a "guest for the day" worth the membership. Been going here a few months now. Showers there are in better shape then the Lynnwood 24 fitness. Although they both have their advantages. Diggin these gyms.

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★ 1

It's a very good gym to be a part of

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★ 3

Decent gym with variety of machines, only reason I’m giving it three stars is because it’s pretty dirty. You can literally see the dirt accumulated on the ground and mirrors that haven’t been cleaned in who knows how long. Would be so much more pleasant if it was a little cleaner.

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★ 5

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★ 4

Introduction:
During the COVID pandemic, I decided to create my own garage gym to stay active. As a hybrid athlete who enjoys both heavy lifting and running half and full marathons, I also invested in a Peloton tread and membership. After a long hiatus from commercial gyms and no longer being a member of 24 Hour Fitness for quite some time, I couldn't resist the incredible deal of a $20/month membership, which was the original payment I used to make back in the day.

Gym Size and Equipment:
This gym is impressive and reminds me of the quality you would find at the Issaquah or Bothell locations of 24 Hour Fitness. It's definitely a step up from the now-closed Downtown Bellevue location and surpasses the equipment offered at the Downtown Seattle branch. I appreciate that the equipment here is modern and new, unlike the outdated equipment at the now-defunct Downtown Bellevue branch. However, it's important to note that this gym is not an Ultra Sport facility, so don't expect features like rock climbing, as you would find in the now-closed Irvine, CA location. It's worth mentioning that the spacing in the workout area feels a bit cramped, which limits walking space. Additionally, there seems to be a shortage of 5 or 10 lbs. plates, and if they are available, they are inconveniently located on the other side of the gym. Due to these layout issues, I must deduct a star from the overall rating.

Busyness:
Like any gym, this location tends to get quite crowded during typical workout hours, especially from Monday to Thursday between 4:30 PM and 7:30 PM. However, the atmosphere is significantly more peaceful on Fridays and weekends. While I am unable to comment on the morning workout crowd as I no longer exercise during that time, I suspect mornings are relatively calm as well. But in the afternoons, expect to encounter some waiting time for equipment.

Miscellaneous:
I recall that in the past, 24-Hour Fitness used to provide small towels at their Super Sport locations. Unfortunately, it seems that corporate has implemented cost-cutting measures, and towels are no longer available at this location or any other 24 Hour Fitness facility I have visited, including those in Las Vegas.

Staff:
The staff at this gym are incredibly friendly, helpful, and have provided excellent service during my visits. However, I do see reviews that they seem to 'open late' due to staff arriving to work late.

Gym Goers/Diversity:
It's fascinating to observe the diverse group of people working out at various 24 Hour Fitness locations. This particular gym boasts a wonderfully diverse community, much like the Bellevue location, with individuals from Asian, African-American, and other racial backgrounds in North Seattle. In contrast, when I was a member at LA Fitness in Ballard, the gymgoers were predominantly Caucasian. Therefore, it's refreshing to see such a welcoming and diverse environment here, where everyone appears to be friendly and respectful.

Conclusion:
This 24 Hour Fitness gym is a decent choice for fitness enthusiasts. However, there is room for improvement in terms of the layout and organization of the equipment. It would greatly benefit from a reconfiguration that creates a more spacious and intuitive workout area, allowing for easier movement and smoother transitions between different pieces of equipment. Additionally, addressing the issue of misplaced weight plates would enhance the overall user experience. With these adjustments, the gym has the potential to provide an even better environment for its members.

Source: Google

★ 3

Why is it called 24 hour fitness if it's not open 24 hours? Hell, sometimes it's not even open on time at 5am.

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★ 2

Goodbye, 18 Hour Fitness. To be quite honest, it was your alleged stamina that I was attracted to.
And I need a gym that can go for a full 24 hours, non-stop.
I have needs that you can’t — and aren’t even interested in trying to fill.
I mean, I don’t even recognize you anymore. You are diminished. It’s like you are…exactly 3/4 of what you used to be. And I gave you 100% of myself, every time. But in return, you only gave me…exactly 75%.

…if it makes you feel any better, this is in part because of COVID. But make no mistake: the other part is all on you, and your rigid business model, post-COVID.

And no, it is not enough that some of your facilities have returned to 24 hour operations— because mine did not.

So goodbye Northgate 18 Hour Fitness. I loved you for your potential; in actuality, you did not deliver. And that is no basis for a healthy lasting
“re-member-lation-ship”.

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★ 1

Nice gym but has issues being open on time. Lots of good equipment but three times in the past two months the gym was not open in the morning because someone didn’t show up to work.

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★ 2

It’s just not as clean as it used to be. Paper towels are very rarely stocked up, so nobody wipes down their machines. Staff doesn’t care that teenage boys use the gym as a hang out spot, hogging up machines in big groups, but not actually using them.

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★ 2

Jacuzzi was not operable last Tuesday due to not being heated enough. The shower are only useable at the top hot water setting and the flushing of a toilet drops the temperature down 20 degrees. Frequently, no notification of spa & shower issues are posted upon signing in each time.

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★ 1

I would not recommend this gym to anyone who likes to workout in the morning. Club attendants are often excessively late (up to 30 minutes) or do not show up at all to open the gym. Several times I have had to go to a different location because of this. This is extremely annoying for anyone who only has a certain amount of time to complete their workout before work/school/or any other obligations.

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★ 2

The gym is great, but surrounding area is not safe. Homeless people consistently sleeping in the parking garage area.

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★ 5

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★ 1

This is the grossest gym I've ever been too 🤣🤮 it literally smells like sweat and toxins. There are no windows that open. The sauna is absolutely disgusting, and I wouldn't even plan on getting in the pool or hot tub where people get in right after sweating in the sauna. The population of gym goers and cleaning people is way off. It probably gets cleaned once a day if any at all. The only good thing about this place was the front desk staff. So happy to not go here anymore though.

Source: Google

★ 1

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★ 1

Never open on time! Very often over the past year maybe more staff does not bother to show up to open the gym . This is ridiculous. Paying for a 24 hour gym that isn’t 24hrs and can’t even open on time from their posted hours. Seeking lawsuit

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★ 5

Good gym. Downtown Northgate. Serviceable gym. Hot tub sauna pool. Couldn't ask for more

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

This is very a very clean facility and the machines are generally kept in good working order. I haven't had problems with it being too busy though I only go at night. Not sure how busy it is early evening. The employees are nice and seem to enjoy their jobs. I came from fitness evolution on Aurora, which was nasty and dangerous. So this is a big step up. Look for membership deals.

Source: Google

★ 4

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★ 1

*Update: Removed even more stars after they botched my membership cancellation. I went in-person to cancel it because I would be moving from the area. A tall male with 70s police mustache working the front desk took my information and said a manager would take care of cancellation. I’m still being charged two months later. More lies and ineptitude from a business with no performance standards.*

At times more than half the treadmills are out of order—and stay that way for months. Front desk people are about 1/2 friendly and the other half people you wonder why do they work around people at all. Screwed up my membership so I couldn’t sign in initially and ended up giving me an entirely new membership number.

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★ 5

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★ 5

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★ 4

They should give a tour for everyone to move more confidently

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★ 5

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★ 4

It is a big gym, great equipment, pool, sauna,steam room, but needs to be more cleaner

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★ 1

Visiting town for 2 weeks to donate a kidney and my husband wanted to workout while we were here. He went to this facility and was turned away for not being a local. If you are willing to pay a daily fee, and visiting under the circumstances, why turn away business? The woman at the front desk was not friendly or welcoming at all. To say we are disappointed is an understatement. Found another gym in the area with great equipment and facilities and incredible customer service, that accommodated our needs thankfully.

Source: Google

★ 1

10/1/22 - NO managers on duty on the weekends. Why is 24 HR Fitness still in business anyway? This company is struggling and it shows!!!!!

The club manager Shelly is condescending and doesn't make the effort to keep REALLY GOOD GX instructors, especially when it comes to dance fitness classes.

This club removed too many GX classes and the ambiance is not as fun and welcoming anymore.

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★ 4

Cleanliness could be improved. They should have someone clean all the cardio equipment more frequently.

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★ 5

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★ 5

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★ 5

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★ 5

Great gym for working out or taking a class. But they have to fix the AC

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★ 5

I’ve been going to this location for about a year now, staff are friendly when you’re entering and exiting! I always see them keeping up with cleaning. Bathrooms and locker rooms are always kept up too. If something is broken, it’s usually not for long. They have everything you could need!

Source: Google

★ 5

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★ 1

I suspect your local senior management is abusing their position.
Your facility and any of the staff I've come into contact with are very friendly.
But receiving this manager threat forced me to quit.
I suspect serious racism by your local senior management
As a new member, I received a threat from an the big boss who emphasized that she has no boss and is the biggest boss.
I felt threatened by myself and my family when I went to the club
Please help a new client with my issues.

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★ 5

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★ 1

These geniuses (Maggie & Tatiana) decided to not have a Branch Manager or a air conditioner in the height of summer, but still want their money paid in full.

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★ 1

Why is it called 24hr fitness if it closes at 8pm on sundays

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★ 5

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★ 4

Not having AC in the summer has been an absolute killer for me. Nice enough gym, though. The staff is really nice and they have a lot to offer.

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★ 5

The staff here are amazing. They really seem to care about the people who workout here. Multiple staff members strike conversation with me, notice and compliment appearance changes (hair, beard, clothes, etc) and give tips on working out (when I ask). Great group of people that makes me wanna come back again and again! Love you guys!

Source: Google

★ 5

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★ 5

First time training at this location and I'm in disbelief! All of the weights are racked, the equipment is clean and the staff actually cares about the facility and its members! Shout out to Jamie for killing it and the rest of the staff for doing a phenomenal job as well. You guys are doing great.

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★ 5

Always a great place to workout with my Uncle!

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★ 1

I think restrooms needs to be cleaned more and the pool would be better if it was warmer.

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★ 5

Newer equipments as compared to Seattle downtown location. As like every other 24 Hours gym locations, it loves upto expectations: huge free weight lifting area, separate cardio area, modern machines; basketball area; swimming pool, etc. in addition, I loved the pull up bars and stretching equipment at this location.
I have been a member of 24Hours fitness for years. Best thing I like about the gym is it makes you work out even when you feel low on energy. It is a combination of easy to use machines and positive energy inside the gym. I wish, they had EV charging station installed in the parking.

Source: Google