★ 5

Elizabeth is an excellent Pilates teacher.

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★ 5

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★ 5

Felicity was a great instructor. She was very clear in her direction, gave great specific feedback. I will look forward to one of her classes again

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★ 5

Emily and Felicity are amazing!!.

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★ 5

Fantastic service and efficient customer support by Felicity. We

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★ 5

Very clean and friendly staff.It was a great intro class.I will definitely go back

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★ 5

Lisa is the gold standard!

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★ 5

Toni was great at introducing me to my first reformer class. She was clear in her instructions and patient. I loved my i tro. Thank you Toni.

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★ 5

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★ 5

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★ 5

My experience with club Pilates the introduction class was amazing the staffs and instructor was so friendly! I would come back for a class!

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★ 5

Excellent instructer ! Enjoyable class.
Tova is Good instructor.

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★ 1

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★ 5

Great intro class with Belinda! Thank you!

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★ 4

Joined on a whim knowing I'd be bad at it. Stayed for the vibes and going on a year strong. Enjoyed classes with Tove, Tina, Ian, and Toni. Good classes book early and its sometimes hard to book anything close to date.

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★ 5

First time back to Pilates after an injury and Emily was amazing. I feel all set to begin again.

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★ 5

Soo knowledgeable and expains every step in detail! Clear directions!!👍🏽👍🏽

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★ 5

I never knew how fun pilate is till I joined this class. Full workout with ease and fun.

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★ 5

Tina was amazing. I really enjoyed not only the exercices during the intro class but also the connection with the teacher and how kindly she answered all my questions.

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★ 5

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★ 5

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★ 5

Absolutely love coming to pilates thanks to Stephanie she’s the greatest instructor !!!

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★ 5

Tina is amazing! Love her class. She makes me feel like a pro and completely transforms my mind and body with her technique (and amazing playlist)!

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★ 5

Friendly and informative staff

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★ 2

The instructors and classes are great! However, I tried to freeze my account for a month due to a surgery. I notified club Pilates as soon as I had a surgery date. I got charged anyways. Spoke with the manager who is actually very kind, and understanding. We agreed to credit my account for the following month. Unfortunately for me, I needed more time to recover than the initial month as my doctor hadn’t cleared me yet for exercise. I went IN PERSON so there was no confusion, to inform club Pilates I need an extension on my freeze for just 2 more weeks. The younger girl didn’t seem too interested and just told me to email it in, so I did. They attempted to charge me early, as if I never emailed in my extension for my freeze, and as if I never walked in there IN PERSON, so there was no issues like last time. Get it together, this locations most recent negative reviews mainly revolve around billing issues. Also I wanted to note the attempted charge will not post, because the credit card it’s supposed to on is almost at its limit, thankfully denying this charge. Saved by my poor spending habits. If you guys would actually check your emails, and billed me at my new monthly time period, there would be no issues. I recently had surgery, I just got back to work, and I don’t want to pay for another month when I haven’t even used up my full credited month. Ridiculous.

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★ 5

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★ 5

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★ 1

I truly would not reccomend this studio to anyone. I was a member her in 2021 and hated it and decided to try it out again in 2024. Nothing changed in the 3 years. The waitlist are 9 people long. You need to book out your classes a month in advance. So the first month you pay your membership be prepared not to get into a single class. The instructors are subpar and you can tell they are not passionate about what they do. They all have the same workout sequences and do not make any adjustments to people’s form even when the person is clearly doing something wrong. There was one instructor that would look at the clock and always go to the bathroom 1 minute before the class started and then proceeded to take 5 minutes to come back out. But she would end the class right on time liek clock work. So your 50 min workout actually turned into a 44 minute one.

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★ 5

Great class. Amy was detailed and helpful.

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★ 5

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★ 5

It was an introductory session and I feel the welcoming spirit. Keep up the good work Toni. Thank you as well for your encouragement and patience! I’ll definitely come back!

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★ 4

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★ 5

Great intro!

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★ 5

Tove is very aware of her class. She makes sure to verbalize every step and corrects if needed. Tove is one of the few teachers I use. She’s pretty awesome.

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★ 5

Tina is a consistently good instructor. Her Directions are very clear and she is very helpful with my modifications. I always try to get into her class. I really like Tina’s classes!

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★ 5

Lisa is experienced and extremely knowledgeable about which exercises help me build strength and flexibility in muscles that are recovering from injury.

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★ 5

Tove consistently teaches classes that offer just the right amount of challenge and variety. I love her energy, clear instructions and positivity. You always know you're in for a great class with her.

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★ 5

Toni is an incredible instructor! She is descriptive and clear with her instructions, and corrects your mistakes kindly — all while you are getting one of the best workouts! I appreciate that she tells you slight differences and what that would do for your body (keep your leg straight, lift the toe, slight bend to get a deeper stretch, etc). I hope to see her in the early morning time slots again!

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★ 5

I love the whole team at Club Pilates. Each instructor has a different style, so it's nice to get exposed to different exercises and stretches. When I first started pilates, I could reach halfway down my shins. Now after a pilates classs, I can touch the floor, and sometimes touch with my palms. Not bad for someone with two total hip replacements!😆 Thank you pilates, you're a life changer!

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★ 5

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★ 5

Toni is awesome and love the upbeat energy!

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★ 5

5-star fantastic class! Wish she could offer 6am sessions every week day! Or at least mon-thur!

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★ 1

I signed up, had an injury and a doctor’s note saying I couldn’t do Pilates. They put my membership on hold and I asked to cancel due to ongoing medical appointments. They never responded to my email and charged me for the duration of my membership (they have a 90-day rule) without telling me. I then left a voicemail and never heard back. I finally received an email saying I would hear back and never did. I ended up paying for three months of membership after attending one introductory free class. This place is as bad as the SNL skit with Kristen Wiig.

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★ 5

Good work out with Tove. I love working with Tove because of her emphasis on working at your own level and modifying to suit your body’s strengths and weaknesses. I am less likely to injure myself in her classes because of this continuing reminder to work within your own limits.

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★ 2

I would strongly suggest you find a different pilates studio if you are considering this one. I joined the studio at the end of June with a promotion (4 classes a month) and have struggled afterwards to use my credits, both because the classes that I generally want to book are completely full and because the system has prohibited me from actually booking classes before, despite it telling me that I have credit.

- Every month, I’ve had to engage with the studio to use the credits I have, which requires multiple round trips over email or having to call in and talk to someone and explain the situation. For something that I wanted to be quick and easy, it has been anything but.
- The classes themselves were fine- nothing amazing but reasonable. It depends a lot on your teacher.
- In order to get the classes you want, you often have to book weeks out because the ones earlier are full. If your schedule changes or you get sick, you can’t cancel without losing the class because the credit was from the month prior.
- I’ve been waiting for over a week to hear back via email on my fourth credit for this month, which is nowhere to be found. When I write in asking for an update, I am sent a password reset email (also not helpful). I’ve resigned myself to the fact that I’m just going to get charged for that class and likely not see it.

I have already canceled my membership and wish I had never signed up in the first place. Save yourself the headache and learn from me.

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★ 5

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★ 5

For Toni!

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★ 5

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★ 5

Kaitlyn provided Very clear instructions. Appreciated the reminders and comments regarding core engagement, pelvis, alignment, and rib mechanics. One of the first instructors to do so on such a regular basis throughout class. Bravo.

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★ 5

Really like this facility good spacing good instructors good location

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★ 5

Ian was a grest instructor and made sure we were in the correct positions for each exercise.

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★ 5

I enjoyed a thorough workout

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★ 5

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★ 5

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★ 5

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★ 5

Excellent training, lots of fun and hard work. Adena’s class is a highlight of my week. She tailors her training to each individual’s needs, she is highly motivating and encouraging. Her workout is never the same, but always excellent. Stephanie is highly professional, detail oriented, and she always inspires me to work harder. She is very kind and attentive to everyone’s workout goals. I always look forward to her class. Toni lights up the room with her smile and positivity. Her class goes by very fast as we have fun while getting a great workout. She rewards us with great choices of music, which are conducive to getting the most out of the class. Come see for yourself why I love this place so much!

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★ 5

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★ 5

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★ 5

Stephanie is an outstanding instructor- she pushes & challenges you but in such a kind way! She is very supportive when needed so that you get the most benefit out of every move. I always look forward to her classes!

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★ 5

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★ 5

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★ 5

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★ 1

Updated on 7/9:
Warning: Fraudulent Scheme Alert: I regret to report my experience with Club Pilates Mercer Island, which has proven to be nothing short of a fraudulent scheme. If I could give zero stars, I would.

Upon signing up, I quickly realized the club oversubscribes memberships far beyond its capacity. During my first month, it was near impossible to secure a session at a convenient time. Most available slots were in the latter half of the month, with waitlists of 5-10 people for earlier sessions. This made it impractical to use the sessions I paid for.

Even when attempting to plan ahead, the system was rigged against me. If I had a last-minute change and needed to reschedule a session in the second half of the month, I was out of luck. No carryover sessions were allowed, effectively nullifying my unused passes and leaving me out of pocket.

When I tried to cancel my membership, citing the inability to access sessions at suitable times, I was hit with a double charge. Apparently, I "missed" the billing date by a few days, according to their vague policies conveniently enforced when it suits them. Despite explaining the overbooking and lack of service delivery, the general manager callously referred to the fine print of our customer agreement and refused to refund the second month.

This establishment's practices are not just poor customer service but a deliberate scam. They lure in more members than they can accommodate, rendering their services effectively inaccessible. The refusal to honor cancellations and the enforcement of unfair charges demonstrate a clear intent to deceive and defraud customers.

My previous review from April 2024: About 15 minutes of the class we spent on exercises that did not require any equipment. The instructor said it was because we needed to get “ready” or build some strength. But if it is the case, I could have done them at home, no need for membership. We also started about 5 minutes later and finished on time. I could barely hear the instructor and she asked whether I was taking the class for the first time as I didn’t follow all directions. I was disappointed in that class to the extent that I was ready to walk out.

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★ 5

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★ 5

Great teachers at the Mercer Island location! I really enjoy Stephanie’s group classes; always a great workout. I’ve also taken private sessions with Lisa and they were very helpful. I highly recommend!

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★ 5

Great I to class. Looking forward to coming regularly.

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★ 5

I noticed that I wasn’t given my regular time slot and had no future sessions booked. When I called, Jacob offered Solutions and came up with one that worked really well and I got all the sessions I wanted at the right times

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★ 5

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★ 5

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★ 5

Lisa is excellent

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★ 5

Lisa is the best!! She’s always creative, I get a great workout and my skills and strength improve with every class. Highly recommend Lisa and Club Pilates Mercer Island.

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★ 5

Toni is an excellent instructor. Very patient and knowleadgable. Melissa was great as well. 20 out of 10 experience.

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★ 1

I cancelled my membership last year, and the business confirmed the cancellation. They then proceeded to continue charging my credit card due to their own error. After contacting them, they refunded the most recent fraudulent charges. However, the ones the “system didn’t allow them to refund” required a “check from corporate.”

I still have not received this portion of the refund, 4 months later. They have failed to respond to multiple email attempts to clarify what the situation is. I do not recommend engaging with this business. The experience as a member was not worth the fraudulently charged money I will clearly never see again.

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★ 5

If you’re looking for an incredible workout and wanting an instructor that educates you on the muscles you’re using and how to work them best - Tove is an expert. Absolutely love her classes and can’t recommend her more highly!

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★ 5

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★ 5

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★ 4

Sandy did a great job-she moved the class along fluidly, explained things clearly had had knowledge to share which added to my understanding of certain moves. I had a lot of difficulty hearing her -in part cause she wasn’t mic-Ed and the music was a bit loud. I couldn’t see her demonstrations and wanted her to simulate the movement in the middle of the room.

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★ 5

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★ 5

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★ 5

My name is Linda Summers. Maggie is my dog LOL I HAD A GREAT SESSION WITH Lisa and will reup after my next two sessions for three more. Good to be back!

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★ 5

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★ 5

Tove is great! She’s so enthusiastic and always varies the exercises which makes for a very satisfying experience.

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★ 5

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★ 5

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★ 5

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★ 5

What a great place. Friendly people, knowledgeable staff!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Tove is a priceless instructor!! She gave such special attention for my pregnancy and now post partum. She is a well of knowledge and attentiveness. Feel so lucky she started right when I got pregnant. 💗💗💗💗

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★ 5

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★ 5

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★ 5

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★ 5

I love the Pilates reformer experience and this studio is great. Lisa is remarkable and has taught me so much. To be helped me get to level two. Always a great workout!

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★ 5

Every session is different and challenging and instruction is clear and effective

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★ 5

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★ 5

Great class!

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★ 5

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★ 5

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★ 5

Excellent job at accommodating my injured shoulder and directing me to appropriate classes.

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★ 5

I look forward to my Pilates experience at CP Merced Island. Thank you, CPMI Team.

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★ 5

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★ 5

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★ 5

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★ 5

Lisa makes Pilates feel calming, strengthening and supportive. She is very knowledgeable and gives proper cues and modifications for all levels.

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★ 5

Sierra is a great instructor. Please bring her to this club on a permanent basis ol

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★ 5

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★ 1

Gertrude, thanks for the review. I had red flags going off during my trial when I heard about classes being tough to book. I, too, have experienced no one answering the phone nor texting me back. This business seems more focused on making $$$ than quality. It happens… I’ll stick to TruFushion Bellevue

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★ 1

The studio is clean and there’s a variety of classes. However, Tove is one of the only consistently good and effective instructors. Her classes are booked up and waitlisted weeks in advance because it’s the good morning classes everyone wants. You have to go on the app, which never works properly to book ahead, but you’ll be told you don’t have enough credits so you have to call and book classes, which is tough because no one answers the phone. If it wasn’t for the terrible booking system and lack of engaging and effective instructors, it could be a decent option. There’s other better locations so after trying this for half a year, not being able to book classes, waiting for better instructors to be hired,wasting money, I can’t recommend it.

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★ 5

This is an excellent studio with fantastic instructors and equipment. It’s great for beginners and experienced practitioners alike with a friendly, professional team. My wife and I particularly look forward to Abigail’s spicy lessons!

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★ 5

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★ 1

Good luck cancelling your membership. I have been trying to cancel for months, I have sent emails and left voicemails without any response and continue to get billed. I finally got a hold of someone a few weeks ago who promised that my account was cancelled and I would no longer be billed, however I was just charged another $195 on my card today. When I called the billing department again, I was told I could not cancel on the phone and would need to cancel in person at the studio. WHY WAS I NOT TOLD THIS EARLIER. I am beyond frustrated, I have paid probably $600 to this place after my initial attempts to cancel. I hate places like this where it's so easy for them to sign you up and take your money and then make it impossible to stop. Shame on this company.

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★ 1

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★ 5

The best instructors and staff. Love coming here to Do Life, Do Pilates.

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★ 5

Great studio with lots of different classes and levels. It’s improved my flexibility and overall strength! If you tell them you have an injury they help you out and show you different workouts and help cater the class for you. The staff and people are very welcoming. Highly recommend to all fitness levels, you won’t regret it :)

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★ 5

Great studio! Love the front desk staff

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★ 5

It was good. Be sure you like your instructor and make a connection so they can help you do the movements properly.

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★ 5

Great place to get your workout! It sneaks up on you that’s for sure. It really helps strengthen your joints, ligaments and tendons which is exactly what I needed! The staff at Mercer Island Club Pilates are awesome people.

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★ 5

I’ve truly enjoyed my classes, the staff & instructors at MI Club Pilates! I would recommend the club to those just beginning Pilates or those you’ve done it in the past. Thanks for a great experience so far!

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★ 5

I really enjoy coming here because it has a very welcoming environment and the staff and members are very friendly.

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★ 5

Club Pilates offer great classes to improve my posture and give my body a good challenge without being overly exhausted. Great for a midday class!

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★ 5

I don't like to workout but Club Pilates gave me motivation to go workout. The instructors are very nice and help me improve my posture. I will recommend anyone who want to try new way of exercise.

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★ 5

Very clean studio. All the staff are friendly and knowledgeable. I feel energized and yet relaxed after taking a class. Only negative is sometimes it's hard to hear the instructors when they use the mic.

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★ 5

Club Pilates has very knowledgeable instructors, a very nice and clean studio, and a variety of equipment and classes to make working out fun! I highly recommend giving them a try!

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★ 5

Club Pilates Mercer Island has been a great experience. The studio is always clean, the instructors are very knowledgeable and classes are easy to book with their app. I would recommend anyone to give them a try. You will have a great time, regardless of your skill level :)

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★ 5

I’ve been going to Club Pilates in Mercer Island once a week for almost two months now. Every class is a great experience. The space is always clean and inviting, the staff members are all very nice and professional, and the trainers are so knowledgeable in Pilates and make sure you are getting everything you can out of your workout. I highly recommend this Club Pilates!

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★ 5

Love it here. Best part of my day everyday.

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★ 5

Great location! Staff is patient and super friendly. Love the optional workout for all levels of fitness!

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★ 5

Everyone is friendly and patient teaching new students how to do Pilates on the reformer. Looking forward to new classes!

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