★ 1

Randomly and out of nowhere shut down and transfered the memberships over to LA Fitness. Would be nice if they were actually honest and told us more information then just announcing there closing like a drunk text the night before they closed.

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★ 1

This gym just closed down out of nowhere. I received an email that 12/20/2022 is the last day to open. Lol

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★ 1

I canceled my membership in august and still they are charging me every month. I called asking for a refund but still no response.

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★ 5

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★ 4

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★ 5

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★ 1

Fraud gym. I paused my account and was sick. The person on site told me they'll give me a call when they resume. Charged me a whopping 240$. Save yourselves from this fraud.

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★ 4

It's an important daily activity and very important health benefit.

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★ 5

Nice gym! Amazing staff.

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★ 5

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★ 5

Fully equipped gym. Evenings are more crowded than early mornings, especially on Mondays.

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★ 4

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★ 5

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★ 5

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★ 1

Went into the desk at 1pm on Thursday 9/1/22 to use a guest pass and try out the gym and they turned me away because I "wasn't a local" even though I had a Renton (highlands) address on my ID. This gym is close to my work location but they did tell me that I could sign up for a membership - so they're willing to sell a membership to a "non-local" but not let me even try the gym first before I buy. This gym is only 11 miles from where I live and 4 miles from where I work. I would not recommend this gym for anyone - BUYER BEWARE!!!

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★ 5

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★ 4

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★ 5

Haven't been there for a long while but the young man I spoke to was very pleasant and knowledgeable.

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★ 1

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★ 4

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★ 5

cheap and simple membership, no hidden fees, good equipments, sometimes crowded, good staff, extended hours

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★ 5

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★ 4

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★ 5

Was visiting from out of town and wanted to get a lift session in. Arseny was exceptionally helpful in getting my membership with crunch verified and really went out of his way to practice excellent customer service. Absolute bro.

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★ 4

Easy sign up, overall seems unorganized but can’t beat it for the price

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★ 4

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★ 1

WORST EXPERIENCE…. I should have cautioned myself from falling for there offer. Don’t consider this with out reading terms and conditions. Please take a free trail before signing up. I signed up online and my first visit was a nightmare. The equipments were dirty, so are the women’s restrooms. The shower area was broken. I decided this is not for me. Here comes the nightmare 1. They have 60days no cancellation fee.
2. You have to pay $55 of annual fee no matter when you joined.
I lost my money.
Their guest service is pathetic. Never seen such attitude towards clients.
Pay them and get the worst customer service. I learned my lesson.
Beware of this location.

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★ 5

Best gym in crossroads

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★ 1

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★ 5

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★ 1

Worst experience ever!!! DO NOT GO HERE! I can't believe how horrible the managers is. All they care about is your money!! And getting it by all means necessary. I asked them to cancel my membership because my new apartment had a gym but they wouldn't listen to me and tried to sign me up for classes instead! I declined and continued with the cancelation. A week later I got a call from collection that I didn't pay my last month. When I called them to ask they said my card declined (which is false) b/c literally an hour after that call I went to pay using the same card and it went through with no issues!!! You will be scammed here! Stay far away!!!!

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★ 2

The staff is nice, the people are good.
My original review gave one star because there were not enough barbell clips, but that has been fixed! However, I can't give five stars because at my last count, 8 treadmills were out of service. Fortunately there are still 12 or so available. At peak hours (4:30PM - 6:30PM) this isn't enough, but it's okay in the off hours.

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★ 4

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★ 5

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★ 5

Great, fun place to workout

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★ 4

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★ 1

Worst experience ever. We need to physically be there to cancel any membership and also cancellation is not immediate. Instead takes 10 days so we will be charged for the next month as well.

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★ 5

So clean and friendly staff

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★ 4

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★ 5

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★ 4

Buenas máquinas y training

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★ 5

Friendly staffs and the gym is spacious. A lot of options to do workout

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★ 5

Good affordable gym in the area!

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★ 5

Very nice

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★ 5

Well maintained & good staff. Evenings usually get crowded so either come before 5 or after 730

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★ 5

I've been a member for two years and I love it. It's inexpensive, very clean and the staff are great

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★ 5

I’m here nearly 7 days a week for many hours each day. Pretty much everyone in the gym knows who I am on some level. The gym has good equipment and a friendly staff. Come work out with us!

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★ 1

Awfully managed - from joining (manager had his masked pulled down the whole time) to the everyday experience of seeing new staff at the gym (100% turnover since I joined 3 months ago) and seeing so many people (including management) barely wearing masks this gym is horrendously managed. I tried to downgrade (was charged to do so) and they continued to over charge me. For any current members check your accounts for hidden fees which I was being charged. The personal trainers are the only reason why I continue to keep base level membership - they are seriously wonderful. Incredible shame the place is so badly managed.

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★ 4

Is good, but I noticed that nothing is on place. Customer service is really good.

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★ 5

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★ 3

I've been a crunch member for a long time in another state, and this one disappoints. The staff are very kind and helpful, which is nice.
However there are no squat racks that aren't Smith machines, no platforms, and it's just smaller than I'm used to for a crunch.

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★ 4

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★ 5

I recently joined and I am totally inexperienced in personal fitness. The staff have been friendly and knowledgeable, and the personal trainers Ed and Emilio have been great at helping me develop a fitness plan.

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★ 3

Unfortunately there is no way to cancel the subscription once enrolled, unless you go personally and cancel it.. how weird it is.

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★ 2

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★ 5

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★ 1

Smdh. Shame on you Crunch!

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★ 4

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★ 5

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★ 5

Ed is great! He gave my fiance a complimentary training session to make up for the one she missed (through no fault of her own) even though policy stated they normally wouldn't be able to do this. Really appreciate him helping us out and he was very friendly. I hope he gets a promotion and a raise for his excellent customer service skills!

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★ 4

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★ 1

“Do Not Go There’!!!

The owner Krista, only cares if she takes your money.

I had emergency brain surgery and had to call and cancel. Coming in or going online at the time was not an option. The guy I had spoken to seemed understanding, but didn’t follow through.

I noticed charges still being changed on my account and Krista refuses to even return some of my funds.

I had even prepaid paid a huge amount for a personal trainer. Which I also lost.

There are better, more professional gyms out there.

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★ 1

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★ 4

Good place with good infra to work out.

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★ 4

I go to Crunch Fitness for classes such as Zumba, Yoga sculpt, Cardio Tai Boxing and Pilates and sign up for classes using Classpass. Classes are fun and interesting and always on time. Recommend you to check out this gym for a fun and a great workout!

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★ 5

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★ 1

What a scam. I have moved away from crunch and also started having gout due to kidney disease. I tried multiple times to ask for cancellation and they just ignore me. Do not give a cent to this company, they are awful.

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★ 5

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★ 4

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★ 4

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★ 5

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★ 5

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★ 1

I used to go to crunch fitness in my high-school years, My last visit there was about 6 years ago, my mothers debit card was on their file and I totally forgot about it and they kept charging it, till months ago that my mother got a new debit card and just now I got a call from a collection agency trying to collect more than 200 dollars! I called crunch fitness and asked them to at least forgive this balance and they refused! They have been changing me for the past 6 years and thats not enough for them!

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★ 5

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★ 5

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★ 5

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★ 3

The excersize equipment is really outdated.

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★ 4

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★ 1

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★ 3

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★ 1

I liked this place until they charged me for my membership while it was closed during the pandemic.

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★ 1

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★ 4

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★ 5

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★ 4

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★ 5

Great gym with a great price!

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★ 1

Communications from Manager is not at all accurate.Wrong promises were done about cancellation. We were told that we will get email notifications before being charged which never happened

04-12-21 Update - Thats correct in Sep we did get an email about the freeze end date but we were also promised over the phone by manager 2 times that we will be informed over phone call/ email before being charged / before our account is unfreezed which never happened.

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★ 3

they have few Machines and some of them broken beel months didn't fix it!!

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★ 5

I pretty much only go for Zumba classes. It’s a bummer that you have to get the more expensive membership to go to classes, but I enjoy them! Mila is SO MUCH fun and the other instructors are great too!

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★ 5

Great classes

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★ 4

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★ 5

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★ 5

Love you

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★ 1

I cancelled their membership and they still charged in the next following month. I contacted them and got that resolved. After more than a year, they sent me an email that they are sending my account to collection agency and gave me a promo that if I rejoin them they will waive overdue balance??????? I am not sure if this is a joke or a marketing tactic but it is pathetic. I was actually thinking about rejoining soon, however, now I'd rather take my business somewhere else.

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★ 4

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★ 5

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★ 1

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★ 1

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★ 5

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★ 4

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★ 1

Covid-19 has changed plans for all of us. I joined this gym with high hopes at the beginning of 2020 with great asperations of getting in shape. Then the pandemic hit. I have spent the last 2 years undergoing immunotherapy and steroids. I am in the high risk category for Covid-19 and have had to limit all of my human contact. I am not even allowed to enter my place of work until King County reaches Phase 4.

The gym has now re-opened but I would like to cancel. I sent in an email with this request and it has now been an ongoing back and forth between me and someone at the gym (they never shared their name) I have been told that the only way to cancel my membership is to come down, in person, and fill out a form. No exceptions. No online alternatives or even mail in alternatives were given. They are forcing me to put myself at risk to fill out a form.

Note: I have a month to month contract. I am not even attempting to break a long term agreement.

I understand wanting to retain business, especially during these hard times. But, as a patron for almost a year now, they have made it abundantly clear that the dollar is more important then their customer base.

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★ 1

In December I left the Bellevue area so I requested one of the front office people to close my account and they provided the form (freeze form) , I filled and signed and returned back to the front office . I was not aware that it was the Freeze account form not the membership closing form.
Till my credit card got charged I was under the impression that my account got closed and I am in new York not in Bellevue any more . This month my credit card got charged so I called the representatives in the front office and submitted the closing form one more time and the front office people agreed that they would be returning my money back .

Still I didn't receive my money and today again I talked with the front office people and they are telling me that they can not return my money back.

Truly I was instructed by the front office people and I completely not aware there is different form for closing the account , ok even in that case when fitness opens back after COVID time or once my freeze period got over you may want to check with me whether I am joining or not on this COVID time , If I confirmed only you may need to charge me if I am start using the fitness . Simply they charged money even though I didn't use it and it was not acceptable. In this COVID time without a job it is really tough to survive. I can not leave my money simply to crunch fitness even though I was not using it.

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★ 5

Sept 16, 2020 update: you have to sign in with a clean pen and register your temperature. They give you a bottle of disinfectant and a towel to clean the equipment you'll use. Mask are required, not required while doing cardio. The space felt clean and safe. The staff is very helpful and nice.

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★ 1

former member, now they’ve charged my account renewing my membership and new monthly fees. the lowest of the low - to charge customers who have canceled their membership. cant wait to talk to “customer service” ...

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★ 1

I was a former member in this club. It was the closest gym near my house. But I don't recommend this gym to anyone. This gym has a very high enrollment fee (not refundable). You can go to a better club if you willing to pay $105 enrollment fee + first monthly fee. I couldn't go to this club because I moved to CA. I think that the enrollment fee is unreasonably high. SO THINK CAREFULLY IF YOU REALLY WANT TO JOIN THE CLUB.

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★ 1

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★ 5

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★ 5

Im new to the gym and area. People at the gym are so nice and they are willing to help you. The staff is friendly and the place is inviting! Just keep the music down low please sometimes its loud

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★ 5

Have had a great experience with Crunch since joining. The staff is very friendly and keep the place cleaned very well. The other members are great to get along with.

The lifting equipment here is great for beginners to high intermediate. So it's a great place to learn if you are looking to begin weightlifting. Plenty of cardio machines to go around, so also a great pick if that's your thing. I haven't been to any, but they offer instructed classes (zumba, yoga, etc.) for those interested.

The price is reasonable and much cheaper than the higher end clubs like LA Fitness.

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★ 5

Best bang for the buck gym! Clean and high quality.

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★ 1

Bathrooms they do really stink!!! really bad like they never clean them.. sorry but that’s the truth

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★ 5

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★ 5

Great Gym! The staff is great and I really like this Gym. The classes are really good and the instructors are great. Thank you!

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★ 1

Gym itself it fine! However the staff... I tried calling for weeks to cancel my account (as I’ve moved) and no one ever answered. I was sure to always call during business hours and left a voicemails multiple times. So naturally because my account was never canceled I was charged an annual fee. Finally today someone actually answered the phone! Unfortunately she told me there’s nothing she can do and that I should have called 10 days ago, as well as I should have came in in person (even though I’ve moved)... So now I’m out money, on a gym I can’t even go to. 😂 save your time, save your money, go to a better gym, with better standards!

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★ 4

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★ 5

Front staff are super friendly, and it's always clean

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★ 5

Crunch Fitness - Bellevue is a nice fitness gym, atmosphere is clean, location is nearby & parking is convenient. Please have the membership at low cost.

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★ 5

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★ 5

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★ 1

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★ 5

Great gym to be at!

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★ 5

Loved the number of different equipments in the gym. Trainers are really helpful.
Gym timings are also very convenient.

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★ 1

Extremely rude employees with awful music

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★ 5

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★ 1

Horrible customer service
When I asked for cancellation of my gym membership, they instead made me sign a freeze form and never bothered to tell me about the annual maintainance charges that will be levied. Although the information is present in the freeze form but as I was in a rush and I went ahead with the process only because I didn't want to say no to the person who proposed the idea of freezing the account, I feel violated as the gesture of refunding the amount would have been taken in right spirit and helped establish the brand of crunch. Now, I won't recommend anyone to this place...
What I feel bad about this gesture is after having such a nice experience for over a year, this is what I will take away with me...

Update: Even after below confirmation that my account has been cancelled, just noticed that Crunch continued to debit my CC for past 6 months. I would request the management/owner to look into it and refund the incorrect membership fees charged to me.

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★ 4

Everything is fine here except for the hidden 40$ fees you pay in your 3rd month of subscription. Also, there is no pool/sauna .. But on the flip side you get free group fitness classes for 20/30$ packages. Overall decent gym.

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★ 5

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★ 1

WORST GYM! I registered a one-year membership at this gym in September 2017, and I thought the auto pay would be canceled automatically in 2018, but I just found they are still charging me extra money every month!

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★ 5

Clean And friendly. Exactly what I expected. Staff was super helpful while I was there from out of state. Great place to be in Bellvue.

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★ 1

SCAM

I normally don't give bad reviews on gyms since i used to own one few years back and because I know how hard it is to maintain the facility and trying to make clients happy but this gym (Grunch) is simply after your money. They made me paid $78 for my cancellation. And I came to find out that when i request to freeze my account which they end up ignored it. Overall they only care about how do they gain profit out of you. Also their free-weight space extremely small which lead into crowded area. There is only ONE shower space availablethe & rest of them are out of order. I would definitely NOT recommended to anybody but would definitely recommended these two in the area.

1) Planet Fitness (newcastle/renton)
4613 NE Sunset Blvd, Renton, WA 98059

24 hours
NO SCAMS
Space 5* (Huge)
friendly atmosphere 5*
Bathrooms 5* (6 shower room's)
Equipment 5*

2) lifetime fitness (Bellevue)
a bit pricey but worth it.
NO SCAMS
Space 5* (Huge)
friendly atmosphere 5*
Bathrooms 5*
Equipment 5*

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★ 5

I have been a member in this gym for a long time and I love it. As you might have seen it, this gym is economical and the membership starts at 10 bucks per month. For folks who just need to work out and be fit this gym is ideal. You can't expect towel service, stream, sauna but locker, tanning and dry wave massage are available. I love the group classes which is available for peak membership. So if your need is just to be fit, this is a great place

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★ 5

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★ 4

Good equipment for a good price! Sometimes it gets busy and I wish they had more than 2 bench press machines

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★ 1

I don’t like Crunch.

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★ 5

Great atmosphere, very friendly trainers, nice people working out. I recommend Crunch to anybody who would like to enjoy working out in a very clean and neat gym.

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★ 1

This business is just thriving on scamming members with all kind of hidden charges.

I hardly used this gym in my 1+ year of membership as it very small,smelly and unclean, It will demotivate you and you wi come out sad every time you visit.

When I cancelled they charged me $46 annual processing fee which was due in future months.

Save your hard earned money,I am not recommending this gym.

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★ 1

I cancelled my membership last year but they kept charging me until I received a bill for $89. I called the club and the manager refused helping me or solving the issue.
Worst ever experience with a fitness club.
I would have given them a zero star.

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★ 2

they do not have internet - they have wifi you can connect "successfully" but there is no internet on it - so you can stream music or netflix. also, there is usually a lot of machines Out of Order and dont get fixed very quickly ....

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★ 4

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★ 4

I really enjoy my 5 visits per week to Crunch. The people are friendly. Great atmosphere. Good energy.
My only complaint is that when something, like a broken machine or a faulty shower needs attention, there is no sense of urgency.
I am a fan.

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★ 1

The manager she said her name is Alysa kelsey doesn't let me to freeze my account, even I told her I'm going out of country for 2 months, she give me hard time and persuade me not to freeze my account even after I told her I will cancel my membership. She act like it's okay for you to cancel your membership we don't need you ,there's alot of people still coming to this gym you're nothing, she even send me cancelation form to my email, that I didn't ask for. After almost a year become a member I think it's time for me to say goodbye to Crunch.

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★ 4

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★ 5

Members for more than 2 years,, loving it!

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 1

Extremely rud employees

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★ 4

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★ 5

Crunch has everything that I was looking for without the hype.

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★ 4

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★ 5

nice

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★ 5

Low cost gym with all you need. Underrated. This place is awesome. Sometimes it’s packed, but most gyms are. Really no competitors to this gym.

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★ 5

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★ 5

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★ 5

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★ 4

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★ 1

Music is too loud, personal refuse to do something about it. Overcrowded as well.

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★ 5

Pleasantly surprised with this gym and the staff. Everyone is very friendly, and the environment is laid back. Some-what small free/range work out space, as machines take up most of the room. Great locker rooms and great features to all of their plans. I look forward to the growth of this gym and my muscles!

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★ 5

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★ 5

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★ 5

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★ 4

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★ 4

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★ 5

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★ 5

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★ 5

Clean, welcoming and friendly

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★ 3

Men's shower 🚿 needs some attention and the music is too loud. Other than that it is great.

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★ 5

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★ 5

For the money this is the best gym in the area without question.

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★ 4

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★ 4

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★ 1

worst management i have ever seen in any other fitness centre

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★ 4

Lots of good equipment. Friendly employees. Good energy and a variety of available classes INCLUDED in the membership!

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★ 5

Great local work-out gym. Great staff, great equipment, and clean. Highly recommended.

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★ 5

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★ 5

Worked out here for years, I love this place.

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★ 5

I love this gym I'm so happy I became a member. Staff is very friendly and neat I will definitely start going more.

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★ 5

Clean, light, very well equipped with a wide variety and good quantity of equipment. Like the big windows. Patrons are polite and focused.

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★ 4

Need just to pay better attention to minor repairs.
Other than that glad to improved cleanliness in Men's locker. Nice work.

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★ 5

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★ 1

I have been a member since this place opened and I have put up with weights not being reracked dirty equipment broken equipment but like I said I have put up with it until now. I have asked repeatedly to turn down the music and each time I get attitude by the young front desk “kids”. The music is that loud that I’m not sure if I’m supposed to ask someone dance or what! II try to listen to my own stuff on my cell and work out and the music is so destracting that to lift is getting dangerous. It’s apoears to me this those guys way of showing off to any young ladies here that these are cool and have progressive sense of modern music. Which has its place but not at 10:25 in morning! The music sucks here as well as the attitude. You work for us not the opposite! I also asked to have the owner call and that never happened. I’m out of here. Peace

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★ 1

Dont join this place, I moved out of Seattle and asked to cancel my membership services, still they charged me. I have also paid maintainence fees for the whole year. Overall i can say your wont be refunded back in any case on top of it they will charge cancellation fee.

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★ 5

Sad to end our member at Crunch Fitness 😢 but we are moving away...Please open a new location near Green Lake!!

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★ 4

If you really want to exercise your body without paying any additional fees to the fascilities you would never use, this is the place for you.

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★ 5

Uhhhhh spicy memes and heavy weights? Yo that's finna woke.

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★ 4

Great staff and great place of motivation

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★ 5

One of the best part of Crunch is its great location in the heart of Bellevue. So, it always seems accessible and you tend to go there more. Equipments and machines are in huge number so I've never faced any queue or wait time. Good music and enough TV screens for engagement. They also maintain good cleanliness and hygiene in the gym area and restrooms. Plenty of lockers to keep your belongings safe. Helpful staff. In short, its a perfect fitness center you can have around and is extremely affordable.

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★ 5

I have been visiting Crunch for 2+ years now and am very impressed with their services. To top it they are quite affordable too. I would highly recommend Crunch to everyone.

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★ 4

Good facility, good trainers, this place motivates me to come and workout regularly.

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★ 4

Cheap gym, good equipment, runs through staff quickly (though I am seeing some consistent faces lately). The trainers that they have are usually rather good and friendly.

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★ 5

Friendly staff, nice equipment, affordable memberships, and nice rewards for members.

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★ 5

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★ 5

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★ 5

Perfect for me.

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★ 5

Great and cheap with tanning rooms

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★ 4

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★ 4

Facility is clean. Equipment is kept in good working order. Spacious facility.

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