★ 2

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★ 1

This whole company is a scam. It was a nightmare dealing with them since day 1 and now they shut down with a couple days notice and are not refunding people what they paid for. They demand a very hefty annual “maintenance” fee when you join and I have not been there a year and they are ignoring my requests to refund my money for services I did not get to use.

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★ 1

Gym has closed down and moved out

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★ 1

Was a good gym but they shut down right after getting the annual fee

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★ 1

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★ 5

Just saw a sign saying it was permanently closed… I’m devastated, that’s the best gym I’ve ever been too and it’s the best gym in the area.

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★ 1

Signed up a month ago and just yesterday got an email the gym is closing. Would have been nice to know before waiting my time and money. So unprofessional. Its a shame this place had such bad management because I liked the gym itself.

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★ 1

DO NOT SIGN UP HERE. There are TONS of people including myself being overcharged and refused refunds and their cancellation agreements are being deleted from the system. If you plan on leaving this gym, get your agreement. management is absolute garbage and rude. Hollie/Holly, you're a lying c**t. Fix your mistakes.

Source: Google

★ 1

DO NOT GO HERE! It is unsafe for women! After 5 complaints over months and me canceling my membership they still didn't kick out my stalker that would not stop staring down my shirt, constantly positioning himself behind me to stare at me the whole time I worked out and making uncomfortable comments. I am NOT THE ONLY WOMEN who have encountered MULTIPLE problems with men making uncomfortable and unwanted advances. Charging me still after confirming my account was canceled twice. They DO NOT PROTEC WOMEN at Crunch!!

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★ 1

Canceled my membership last July 2022. Talked with a manager in October of 2022 because I noticed I was still being charged and he stated he would issue me a refund and canceled my account. Nope, I’ve been charged every month for the last 10 months. Called and spoke to a manager today and he said the same thing. Don’t have high hopes I’ll get my refund due to lack of customer service.

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★ 1

After months of attempting to speak with a manager, I would call at least 2 times a week, to issue a refund for charges after I had come into the location to cancel.. I have yet spoke to someone and I have not received a refund.

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★ 1

I came in to cancel my membership in August and confirmed cancellation at that time with the rep at the desk. In January I discovered I was still charged for September - January. I have emailed multiple times with no response. I called and spoke with Amy the AGM in January who said they can see when I came in to cancel but the payment portion was not correctly cancelled. She told me that the office would not likely refund my $120 over payment because it was my responsibility to catch their error and it took me too long to contact them. I have spoken to another crunch location (Vancouver) who’s manager said the facility Olympia manager, Scott, is able to do a refund on site. Still I have gotten no response from this location and no refund. *Many* other clients have reported a similar experience with fees continuing to be charged following membership cancellation.

Source: Google

★ 1

This gym obviously doesn’t know how to utilize their billing and membership program. I had a membership with them and then needed to cancel in October of 2022. I was told I needed to go in physically to cancel, so I did, I signed the cancellation form and I thought that was the end of it. Fast forward to December I realized my credit card was still being charged. Luckily I saved a copy of my cancellation contract and I sent it to my credit card company and was able to dispute the charges. Now ABC fitness is Harrassing me to pay for back dates charges when I haven’t been to that gym in MONTHS. I emailed their customer service and finally heard back after 2 weeks that they can’t do anything and I need to speak with the gym itself. I am soooo frustrated with them at this point and was reading further that ABC will send the total to collections if not resolved.
DO NOT GO TO THIS GYM IF YOU PLAN ON CANCELLING IN THE FUTURE. TURN AROUND AND SAVE YOURSELF FROM THE STRESS.

Source: Google

★ 2

The gym has not been cleaned in months. The floor and machines are covered with months worth of dirt and dust. Fabric on some of the benches and machines are torn. The paper towel dispersers are often empty. The Manager seems to have plenty of time to workout, but not pick-up a vacuum, broom or cloth to clean the place. It is obvious that the Mgr just doesn't care or takes pride in his job. If I was his boss, he'd be gone. The members are being ripped off by not getting what we paid for... The Mgr is ripping off his employer by not doing the job he is being paid to do. I sent the Mgr an email several days ago bring up the issue of how dirty the gym is and still nothing has changed. I guess getting a workout in is more important. If you are looking to join a gym, you can skip Crunch Fitness until they get a new Mgr who is more on the ball and who takes pride in doing a good job.

Source: Google

★ 5

It's a real gym with just as much free weights as cardio machines. Atmosphere is comfortable, not intimidating. Has classes and trainers available.

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★ 1

Dirty locker rooms, paper towels and sanitizer spray frequently completely out on the floor, broken machines that have been that way for over a month, tight quarters, and rude management. The front desk staff is great, but the manager (I think) is rude af. I will be leaving as soon as this billing cycle is over to go somewhere that has more to offer.

Source: Google

★ 3

I like this gym for the most part, but some of the machines continue to have issues for weeks before they’re fixed. The only other thing that is frustrating is that you’re expected to wipe down the machines pre and post workout and most of the time I can’t find a bottle of spray at any of locations they should, and sometimes when I do find one it’s below a paper towel dispenser that’s empty. Working 10 hrs a day and having a family I have limited time to put in extra effort to clean the machine

Source: Google

★ 1

I have tried twice to connect with someone at this location. I went to the gym on Saturday and there was noone there to talk to. Today I tried to call and it rang and rang-nobody answered, no voicemail. They must have enough business that they don’t need mine.

Source: Google

★ 3

Front desk staff are very friendly and provide excellent customer service. Out of 3 trainers that I have worked with 2 were excellent (Daniel and Seth). The gym itself is not well maintained, and leaves a lot to be desired when it comes to cleanliness. The sanitation stations are usually lacking sanitizing spray, or they have run out of paper towel. Whenever there have been membership issues, the gym management are non-responsive whereas they don't return phone calls. My most recent issue is that my training account was deleted by the outgoing manager and the acting/current manager has not responded after in-person visits to talk to someone in charge.

Source: Google

★ 1

I’m really frustrated. I have been charged for the wrong plan for four months now. I was supposed to be signed up on the base plan for $9.99 but have been charged for peak results for $29.99. I have spoke to both managers Holly and Chris multiple times and they still haven’t fixed it. I should have just stayed at Planet Fitness…

Update: They still haven’t been able to fix it. I continue to be charged…

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★ 1

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★ 4

Location!

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★ 4

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★ 5

Great Atmosphere and excellent equipment.
Staff is stellar.
Can't wait to try more classes.
:)

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★ 5

Super friendly and not busy at all while I was there!

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★ 1

This place is gonna manage to throw in as much sneaky expenses as they can. DO NOT SIGN UP

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★ 5

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★ 5

I felt welcome when I first came to the gym. The staff was friendly and informative of the possible options I had when looking the tiers. My first time with trainer Jason went well and I felt he genuinely wanted me succeed. I feel optimistic of the fitness plan going forward.

Source: Google

★ 5

I signed up in December and the staff are really friendly. The atmosphere warm and there's no judgment. This gym is very clean as well.

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★ 5

I’m pretty new here but super stoked about this place! Not only is it affordable, but the facility is clean, the perfect size, and there’s so much equipment available! It’s a tad farther away from me than I’d like but time it right and it’s only a minor inconvenience. I love that (unlike planet fitness), I can bring my gym bag with me on the floor, and it doesn’t seem as corporate or bureaucratic. Staff is friendly, it’s not too overwhelming to try new things, and the hydro massage is awesome! Haven’t tried the classes yet but will at some point. Only danger is wanting to get snacks at Albertsons next door afterwards, haha! But also super convenient if you need to grab anything after your workout. If you’re curious about this place, call them up and take a tour! It’s what sold me and hopefully it will for you too.

Source: Google

★ 5

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★ 5

A great gym that offers alot and is always clean. I go to lift and do cardio. This place is perfect..

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★ 5

The best gym in Lacey. Big, big, big! Enormas weight/ machine room. Tanning and hydro massage too. Very large rooms for the exercise classes that you are probably looking for. Super friendly/helpful staff on top of every everything else that is offered. Cannot speak highly enough of this Crunch Fitness facility.

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★ 3

Visited but was really small

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★ 5

Good place to get back in shape

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★ 5

Me encantó el gimnasio porque si tú no hablas inglés ellos te ayudan con en español,10 de 10🤩🤩

Source: Google

★ 3

I have recently only attended Cody's spin class, and worked out a little on my own at the machines. Cody's class is awesome. He's a great instructor. He inspires you to get after it. He's not hard on you if you can't keep up, but he pushes you to give it your all. I really enjoy his enthusiasm and charisma. The gym is great, overall, but I think it'd be better if there was a bathroom at each end of the gym. Also, there aren't many classes offered on Fridays or Saturdays. Only 2 each day. Another thing that irritated me is that we were encouraged to sign up for the $29.99/mo plan because my "guest" could enjoy all the benefits (classes) as I do. Well, we went to attend our first class together, and they told me my guest isn't allowed the same privileges as the main person. What a waste there.

Source: Google

★ 5

The trainer here is the best! I love this place

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★ 2

This location is only 4 months old. Initially, I joined because of the convenient location, the variety of equipment and the (limited) group fitness options.

The good:
1). The gym fills a niche in the community since that side of town has limited affordable options for gym memberships.
2). Group fitness
3). Lots of windows

The unfortunate:
1). In only four months, the place is showing signs of neglect:
---The locker rooms are dirty (nasty), as in the toilets haven't been cleaned in at least two weeks and the floors are accumulating hair and other debris
---Some of the weight benches and cushioning on the equipment are already torn up from use
---Equipment is not being well-maintained (how safe is it?).
---Arriving just after opening time just to find nobody arrived to open the doors.
---Staff are often not at the desk

I won't be recommending this gym to anyone.

Source: Google

★ 5

Clean. Lots of equipment that available; not packed like other gyms.in the area.

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★ 5

The staff are always welcoming and encouraging me when I walk in. Always greeted with a smile. Very clean facility and all the equipment I need to get a great workout in!!

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★ 2

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★ 5

Great place

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★ 5

The perfect Planet Fitness replacement.

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★ 5

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★ 5

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★ 5

Great gym, great price. They have equipment for cardio, yoga, powerlifting, crossfit, you name it. Staff and members are super welcoming and supportive. Only reason I left was because it was cheaper and more convenient to lift at my school gym. I definitely plan on returning

Source: Google

★ 5

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★ 5

Love this gym- staff is super friendly and helpful, good variety of machines, huge classroom and fun classes! Recommend this gym to anyone I can

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★ 5

Love CRUNCH gym and all their staff and members. Equipment is new and well maintained, prices for membership are reasonable and accommodating. Highly recommend this place.

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★ 5

Beats all other gyms around.

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★ 5

Been coming here since it opened and I like it. I left LA fitness to come here. Pro, more locations and better vide. Con, not as much equipment or space as LA Fitness.
My wife and daughter join me every now and then. They feel much more comfortable workingout at Crunch than LA Fitness.

Source: Google

★ 1

So disappointed firstly there’s so much theft that goes on and they don’t take any responsibility or even try to help the situation, after canceling with them they still kept taking money from my acct 2 months after and so unresponsive to phone calls and messages for them to handle this issue.

Source: Google

★ 5

I just recently started going to Crunch. Great place to work out, I signed up for the Introductory training sessions and I am so glad I pulled the trigger. I was paired up with Ashley, great great trainer, She listened to my goals and needs and asked plenty of questions about my health and injuries. I will definitely recommend her as a trainer.

Source: Google

★ 5

Overall, considering price I have to give this place 5 stars. No one really bothers you and just leaves you to your work out. I paid for the membership and annual fee and then $10.99 a month for a year long commitment so it works out to like $16 a month after that. Pretty good considering they have squat racks, bench, cardio machines etc. Everything you would expect from a gym. All their equipment is in good condition and people who go there are good about cleaning up and re-racking the weights. My membership for this level is only valid at this one location but it works out that this is the closest gym to my house. Anything you are trying to do with fitness you can do it here.

Source: Google

★ 5

Love this gym! It's got everything I need from free weights to machines and lots of cardio. Love the olympic platforms for deadlifts and boxing bags too! I've tried the Zumba class which was really fun and the hydromassage too. They just stated their cycle classes which I'm excited to try. Good, friendly people too!

Source: Google

★ 5

First gym experience in a while and it's better than any other I've gone to. Friendly staff, clean, positive atmosphere.

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★ 5

Olympia Crunch is a really nice gym. Fully equipped with powerlifting platforms, racks, bumper plates, kettlebells, and machines. The staff are friendly, too.

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★ 5

I love this gym! It has a lot of equipment, room to workout and the staff is very friendly!

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★ 5

I’ve never felt more comfortable at a gym. The whole staff makes you feel welcome and at home there! I switched from planet fitness. Best decision ever 💛

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★ 5

Best gym in Lacey, the staff is friendly especially the manager Chris. Very helpful and welcoming. They take feedback very well and cater to peoples requests. Love it here at crunch.

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★ 5

This is a great gym close to my home. It is clean and they offer a lot of in person classes!

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★ 4

Nice club. Truly no judgement and friendly, helpful staff.

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★ 5

Hands down the BEST gym in the Lacey/Olympia, WA area. The floorplan is huge. The General Manager Chris and his staff are amazing. Extremely welcoming and helpful through any concern you may have. Their front desk staff is awesome. Love chatting with Morgan every morning. Facility is very clean, not crowded and have everything you need for all types of training. Love this gym with a passion

Source: Google

★ 4

Love it! I wish they: had a filtered water bottle filler, it was closer to the workout floor, and the ac was consistently high enough. Sometimes it’s sooooo hot. Everything else is awesome for the price! I love the layout of the gym, the classroom size and classes offered, and the staff is so friendly!

Source: Google

★ 5

Chris and Holly are great! If you’re looking for a no-frills genuine place, this is where to go. Great energy, decent equipment, no nickel and diming. Wish there were more free-weights, but am still able to get done what I need to.

Source: Google

★ 1

Military personnel BEWARE. You are better off just driving the extra 15 minutes to base and working out for free. Me and my spouse have moved out of town and needed to cancel our base-level month-to-month plan. We tried to cancel over the phone, and they told us it was "impossible". My spouse then went in person to cancel, and they said that since we did not cancel 30+ days in advance we would still both be charged for next month. Not to mention the fact that we were so busy getting ready for our move we have not even gone into the gym for the last 2 months. If you are a military member or just like being in charge of your personal finances then I would avoid this place at all costs. There is a lovely, veteran-owned gym that is 24-hours called Whetstone Fitness, and it is a much better option. Give them a try instead! When we needed to cancel with them it was quick, easy, and they even refunded us for the payment that had just come out.

If you don't believe me, just read the other 1-star reviews that are all from other Crunch members who have simply tried to cancel their memberships. Several members have had debts sent to collections that they weren't made aware of, and have even had legal action brought against them. One member cancelled all the way back in March, and was STILL being charged up until now, and had to put a stop-payment on the charge. Save your hard-earned money and AVOID this place. They are not military-friendly, and just want to come after your money.

Source: Google

★ 5

When you sit at a screen as much as I do, it's important to get up and walk around. I was feeling the need to lift more and went into Crunch. So far, it's been great. The staff is friendly and the machines are plenty. My one suggestion is to remind people not to sit on their cell phones while they are on machines. Several times I've gone and there's only one machine that works a certain muscle. A person will be working out on it. Then take a ten minute break and check their cell phone before doing their next set. I can do three sets at four different machines and find I'm sometimes still waiting for them. But otherwise, enjoyable!

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★ 5

Clean facility, plethora of classes, lots of free weight equipment, as well as friendly staff, circuit training, and plenty of cardio machines!

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★ 5

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★ 5

Easily best gym I’ve gone too. Clean, good environment, nice and caring staff.

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★ 1

I canceled my membership with my friend back in early July and they didn’t allow over-the-phone cancellations which meant we had to do this in person. We showed up, spoke to a manager and had both our accounts end. Fast forward a month I just received mail from Aldous and Associates in Holladay, UT which THEY HIRED to file a case against me for not “paying my debt” I called and spoke to Chris at the front desk and he said there were fees that were in the contract (which weren’t discussed) when we canceled our accounts and he said how he was going to put in a request to have them gone. I called the law office next and they said that Crunch immediately already canceled my account and my balance is currently 0. They’ve charged my Mastercard over $100 every single week since I’ve tried to close my account and even hired a lawyer?? They have serious issues with billing and customer service as well, it shouldn’t take over a month to end someone’s account nor tell them about additional fees that might’ve been charged.

Source: Google

★ 1

Crunch fitness has major problems with billing and cancelations. Cancelled the membership in March and still fighting with billing and crunch to stop charging my bank. I have filled a dispute and put a stop order in luckily. Beware.

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★ 1

The atmosphere is cool, clean, good music, great equipment. The staff drove me away. Horrible communication and customer service. I joined before they even opened and tried to give them a solid chance, but the service element of the business is severely lacking. I was misled, and in some cases even lied to. If everyone their communicated and cared as much as Holly, I would still be a member. I have gone back to planet fitness and that works fine for me.

Source: Google

★ 1

Terrible customer service.

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★ 5

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★ 4

So far I like this gym a lot! They usually have pretty good music and I like the machines! Only downside are the weekend hours since they close early

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★ 5

We just switched from planet fitness 🤣 it's super awesome very clean 🙂 amazing equipment 👍 and great service oh and great prices 😊 we really enjoy spending time at CRUNCH!!!!

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★ 5

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★ 1

All the friends ask people are really unexperienced not very good with customer service just like planning fitness wish people could just mind their own business and let people work out and let them do them but for some reason I feel like we pay to be friends with them wish I could get an owner's number someone that really has value to this company that would not like to lose loyal customers that love to work out and spend their money with their money with crunch thank you and have a blessed day does that make sense

Source: Google

★ 5

I moved to Washington about 2 years ago and fell off the gym wagon because every gym in the area had awful equipment or I simply didn’t feel the vibe. Crunch is perfect. Not too crowded, new equipment and great staff. Can’t wait to get back into my groove! Thanks Crunch!!!

Source: Google

★ 5

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★ 5

I started this gym about a month ago, got myself a personal trainer because being stuck in quarantine had me gaining too much weight. Ashley has been the best trainer. She teaches me the correct ways to lift and constantly pushes me to be better and do better in the gym. Which is exactly what I need. She’s taught me more than I even knew. Ladies, if you’re looking for a trainer ASHLEY is your girl. I promise you. Trust and believe, you’ll thank me later. This gym itself is the best I’ve attended and I’ve been to literally all of the gyms around the area. They either made me feel weird or I felt I was being judged by others. Crunch is different and they have great equipment as well. ❤️💪🏼

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★ 5

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★ 5

Yes Google.

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★ 5

New and clean equipment, full and experienced staff, classes that are easy to work around my schedule.

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★ 5

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★ 5

New gym Alert!!!
Amazing staff, Super clean, and the vibe is amazing. Great rates as well.

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★ 5

Best gym in town !

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★ 5

Good , clean and great environment ! Dee dee is awesome as well ! Staff is friendly and approachable. If you want to workout and just train then here it is .

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★ 5

Everyone that works there is very friendly!!

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★ 5

Great gym and awesome staff! Very clean and I love going there.

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★ 5

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★ 5

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★ 5

Great rates, and all the equipment one could need and more! I don't go in the evening, so I can't speak to how busy it gets, but the mornings and lunchtime are perfect for me, and since it's close to i5, it's rarely out of the way for any errands I'm running that day!

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★ 5

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★ 5

This gym is phenomenal. They have the best facility and amazing staff. The personal training is outstanding!!! They help as much as possible I’ve never seen a gym like this!

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★ 5

I just got signed up and am so impressed! This is a brand new club with so many amenities!!!

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★ 5

Beautiful gym and wonderful staff! Hands down the total package! Love this place!

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★ 5

Amazing staff. Understood my needs and challenges and created a very doable plan. Service oriented and GREAT facility!!!

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★ 5

Great new gym in Olympia! They have everything you need and really nice people too!

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★ 5

Awesome gym, after all it's Crunch! This Crunch is no exception, great space, great machines, yes they are still in the process of having their grand opening, filling up the stationary bike area and they have great HIIT cardio training area and trainers.

Source: Google

★ 5

To say that Crunch is a good gym is an under statement. They treat you like family. This is the best investment I’ve made in 2022. 💖

Source: Google