★ 5

Daevon was really helpful with our assessment session for the PT and helped to push ourselves to know our strength and provide proper plan for the upcoming sessions

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★ 5

Daevon did a good job with first assessment training and suggested good programs for us.

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★ 5

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★ 5

I returned to Bellevue location after a three year absence and was utterly surprised all upgrades and renovations they’ve gone thru. Very nice Pilates studio and yoga classes, all new equipment, clean showers. I was especially impressed by Daevon, on of the managers, who helped me to develop my program and was very knowledgable and supportive

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★ 5

This gym is well-managed and I appreciate the constant work by the employees responsible for keeping things clean. The renovation is AMAZING and hats off to the LA Fitness employees that not only did a great job of prioritizing financially but also getting the remodel done so quickly to limit the temporary closure. Much appreciated

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★ 5

Daevon was an absolutely amazing instructor, I got his professional advice to get the program recommended, I liked how he helped me from a 2 b from meeting me from the front desk all the way to setting up my assessment and helping me find a perfect program that fits my goals. La fitness is very fortunate to have daevon working for you guys and I appreciate my experience. Thank you!!

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★ 1

I had one of the worst experience as a customer. I went to this gym with a mindset to join the gym and wanted to use a free pass for a day before enrolling.

Person in the front desk was not helpful at all. He told me there's no free pass and asked me to buy $20 day pass instead. I showed him the website homepage, with a free pass promo. He didn't try to help by checking how to use that promo or asking someone who knows how to use it.

Front desk in my previous gym were always welcoming and were always available for the help. Hope that improves in the future.

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★ 3

It’s fine. Busy and staff are ok. They will leave you waiting for a while when you’re ready to cancel.

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★ 5

Great gym

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★ 5

Daevon was a really good trainer

I recommend you get personal training from him, he’s super friendly.

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★ 5

Daveon has been amazing, and is a great coach with the fitness assessment, helped me understand a lot about the body and what exercises will help achieve my goals. and will totally recommend him to friends and family

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★ 5

I had a great assessment and preliminary work out with Daevon, wow it was great. I plan to do this again and often. Daevon was very knowledgeable and encouraging.

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★ 5

Daevon and I went through a HIIT circuit workout for my first personal training consult. The training was difficult but within my limits, Daevon was consistent with his coaching, encouraging words, and building a professional relationship for future training sessions. I was very impressed with his knowledge and leadership. Great community here at LA Fitness.

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★ 5

The recent remodel was desperately needed but is great. So much new equipment, new floors and walls, it looks great!

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★ 5

Daevon did great job walking me through the new facility renovations and fitness assessment. He's very knowledgeable, honest, and transparent which I really appreciated!

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★ 4

The workout area renovation and especially the dedicated lift room are a huge improvement, but the bathroom and shower renovation is needed for a 5-star experience.

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★ 5

Davon was an excellent trainer its was a fun experience

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★ 5

Davon was such a great instructor, super motivating. The gym was super clean and organized and very welcoming

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★ 5

The workers here are really nice and friendly they understand where you’re at. I recommend Daevon for PT :)

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★ 1

I wish I could give it a 0 star. When I went to cancel my account in person, twice, they apparently didn’t cancel my separate personal training account. So I got charged for it but can’t use it due to not having a membership anymore so I asked for a refund and they refused and threatened to call the police on my for trespassing when I asked why they couldn’t. The guys name is Ryan and is a complete jerk who is not willing to help people. Never come here’s

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★ 5

When this location was closed for renovations I tried other locations in Kirkland and Renton. Other than the issues others might have noticed before the this location was still the best. So somehow this location widened the gap after the reno 😅

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★ 5

This remodeled gym looks great. Also recommend Coach Daevon, super knowledgeable and professional!

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★ 5

Had a good and informative training session with Daevon. Would definitely recommend trying out a fitness sessions and assessment.

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★ 5

Devon pushes us just right and keeps every workout fun.
Hands down one of the best trainers we’ve had.

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★ 5

I had an appointment today with Ryan the personal trainer. He is very professional and puts great care into his profession!

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★ 2

The “Newly” remodeled gym was nothing more that a face lift. Slapping some paint on the walls and a new carpet doesn’t fix the stench coming from the horrifying bathrooms. Bathrooms still have mold and rust in them on top of the showers smelling like sewage. Was hopeful those things were going to be fix, but alas they were not.

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★ 5

New machines, replacement of worn stuff, impressive renovation! I have been a member since the late 90s, when it was Ballys. Best looking. Proud to be a member. Great management, too.

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★ 5

Daevon was awesome in helping me access my current physical conditions and how I could get to my goals . I would highly recommend working with Daevon.

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★ 5

If you’re gym shopping to prep for the New Year… look no further! Kelsey Creek (Bellevue) LA Fitness is the place to be! The gym has recently completed a total gym renovation which includes: new equipment, new flooring, a Pilates studio, and an additional weight room. The gym also features a sauna and swimming pool as included amenities. They offer a variety of diverse classes with dedicated and knowledgeable instructors, as well as reformer pilates. Management is phenomenal and address all concerns promptly. If you’re a parent (like myself) the kid’s club is a fantastic resource for your children to play under staff supervision, while you take a moment for yourself to keep your body and mind healthy. The parking is accessible, and this location is conveniently located at Kelsey Creek Center, which provides convenient access to surrounding stores and restaurants. Our family has thoroughly enjoyed our experience as members of Bellevue LA Fitness. We highly recommend scheduling a tour of the establishment to kickstart your fitness journey.

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★ 1

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★ 5

This location and the other at Renton/The Landing are my go to gyms! Recently, this location was closed from Nov.10-21 for an extensive remodel. When I returned to work out there on Nov. 22, what a big difference!! New state-of-the-art cardio machines, new flooring, new wall art, new tile floor in the locker rooms, plus a new CrossFit training area where the basketball court used to be. Way to go!

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★ 5

Daevon helped me realize that I needed to do much more than what I am doing currently. Planning to consider their training program he recommended. And I will definitely going to recommend this my friends and family.

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★ 5

Daevon did a pretty good job in understanding my needs and suggested a good plan

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★ 5

The new renovation is amazing! This place really got a glow up. More benches, upgraded equipment, and the new squat rack room really impressed me. Christmas came early :)

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★ 5

Gym reopened today in 11/21. The new Lift Room is open to all and the new equipment is nice.

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★ 5

my guy dave hooked me up with a fire protein shake and everyone is very welcoming and friendly and the new remodel is nice

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★ 5

Cool new machines

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★ 5

Daevon was great! He gave my client and I the full walkthrough. She came in to sign up, get assessed, and we were able to successfully set up a personal training plan for my client (who is visually impaired). The service was excellent!

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★ 5

Daevon was very professional and helped me know how to build my goals and figure them out, overall great help to me

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★ 1

DISGUSTING! Terrible costumes service! Gym itself is dirty and filthy! Half of machines are constantly down ( treadmills), nasty pool. And if you try to cancel their membership it’s impossible! Trap ! Respect yourself, find some other gym

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★ 2

They changed one racquet ball court too pilates and the other 2 were getting changed out to

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★ 5

Very helpful

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★ 5

Devon did a great job showing the value and uptions. Truly cared about helping us.

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★ 5

Daevon did a great job in explaining the training program and the benefits. I was very pleased with his personal friendly attitude I recommend him Yeah, i

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★ 3

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★ 5

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★ 5

Daevon did a great job introducing the gym and personal training program to me! Would definitely recommend him to anyone trying to make progress long term and see permanent changes!

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★ 5

Deavon really helped with my full assessment as I consider my personal training needs. He was really good.

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★ 1

Probably one of the worst locations I’ve been to. The air circulation in here is damn near non existent. It’s stuffy, hot and smells bad. They need to fix the AC system and have it run stronger. It’s also crowded all the time, making it very undesirable to come.

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★ 1

My son has been going to LA Fitness for about 2 years now, mainly for the basketball court. Recently they decided to permanently close the basketball court with only a few days notice. It really sucks that they close it down so quickly, and during the high school tryouts season.
Since they make you pay first and last month when you join, we completely lost 6 weeks of membership payments, and they refused to refund us anything.
It was very hard to reach the manager, but when I finally got hold of him he told me that my kid can still go to the basketball court in the Kirkland gym (an hour away via public transport, my kid can't drive), and that he "doesn't have the power go give me a refund". Pretty lame response and customer service overall. Would not recommend.

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★ 5

Daevon, he is nice person and helped with detailed planning and workouts, I recommended going to him to help assess your needs! Thank you Daevon!

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★ 5

Daevon, helped me a lot me with planning and introducing me to the gym. I recommend checking him out.

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★ 5

Daevon, was actually a good help on trying to put me on with personal training.Nice person to talk to and he’s very detailed when it comes to providing help about work outs

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★ 5

Daevon helped me a lot for personal session! I definitely recommend going to him because
I decided to start the personal traing with his explanation!
Thank you!

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★ 5

It was really fun working out under Daevon’s supervision.
Very knowledgeable, helpful and kind person.
Thanks for wonderful session Daevon.

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★ 5

My interaction with Daevon was very informative & he presented my training options in a thorough and professional manner.

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★ 5

Daevon did a great job helping me understand my needs and how I can improve my fitness ability, I recommend going to him, very professional and he provided a ton of value in my session

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★ 5

Daevon did a great job with the assessment. He was helpful in getting more information on training.

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★ 5

Daevon is amazing, extremely knowledgeable kind and helped me learn more in 1 hours than I have my whole life with how fitness works, I recommend you go to him for your fitness evaluation to determine if you need personal training. Thank you Daevon & LA fitness

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★ 5

Daevon is very helpful. He pushed me during my whole session. I love to work with him.

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★ 5

Daevon is a good coach, he helped me understand my needs. I absolutely recommend going to him to help with your physical needs

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★ 5

Friendly trainers Daevon great gym.

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★ 5

Daevon did a perfect job assisting me with my training assessment definitely recommend going to him, he is amazing thank you

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★ 3

I used to go to this gym Monday to Friday and I liked it. Overall this gym is good, despite occasionally there is no soap/hot water/electricity in men's bathroom, at affordable price. However, they permanently closed the basketball court without any notice. I am cancelling my membership.

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★ 1

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★ 5

Daevon did a great job giving us the overview of the La fitness program. Very knowledgeable and leaned about my needs.

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★ 1

Sign up here for basketball activities a couple years ago. They didn’t give any heads up on basketball court closing until now which happened to be just a couple day after my monthly renew date. I cancelled the membership immediately and asking for refund on the last month since they give late notice. and they didn’t even give a try to do it. And acting like they have never give refund even it is THEIR MISTAKE. Very bad customer experience and will tell all my friends to AVOID come here

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★ 5

Daevon was a huge help! He helped me to figure out my goals. I’m totally psyched to start my program with a trainer!!😃 Thanks so much, Daevon.

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★ 1

La Fitness Bell is is by far one of the filthiest locations and sadly in WA. The Janitorial staff members do bare minimum, poorly maintained equipments, sauna out of order every now and then, bathtubs are poorly maintained. Do not renew your membership at LA fitness. Hold them accountable by exposing this low standard services. Members deserve better

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★ 4

This gym has reconfigured its weight machines to provide more spacing and air flow, but it still gets pretty crowded around popular machines. The many ceiling fans definitely help with circulation.

Things seem pretty much back to normal, though it looks like they need to repair more of the machines. There's good trainer availability, and there are the usual crowds after work each day. Things have definitely slowed down for the fall.

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★ 5

It is a huge gym, very clean and they have all new equipment. The staff is really nice and helpful.

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★ 5

Alexander was amazing! The gym looks great! A lot of varied equipment for an strong session!

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★ 3

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★ 5

The gym is nice, staff is friendly and equipment is sufficient, it does get very crowded though.

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★ 1

The studio lights are never turned on. As a full-paying member, we should have access to the studio with proper lighting. I chose this membership primarily for studio use, since I need to practice on hardwood floors with mirrors. It’s really disappointing that at every LA Fitness studio I visit, the lights are usually set to remain off.

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★ 5

This location was a pleasant surprise. From the moment we walked in, we were greeted by Cameron, who took care of us quickly and courteously. The gym itself is clean, every single machine was operational, there was a great mix of machines so we never had to wait longer than a minute for anything. The location is ultra convenient and there's surprisingly plenty of parking even though it's right next door to a Walmart. Overall, this one of the best run gyms in the area! Highly recommend. Ismael helped us with the guess pass too, everyone is super nice here!

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★ 1

The club is falling apart from the locker rooms, shower and pool/ hot tub area. The shower areas are full of mold and look and smell of it. Little to no ventilation or house keeping. All the fixtures. Doors and lower sections of walls are rusting out. Wall paper/mural at hotub area shows water damage and has been curling for a couple years now. Was speaking with staff about it and they mentioned management has differed maintenance with the goal to shut the club down at that location. LA fitness has let the club fall apart and have no maintenance programs. Just taking your money and not putting it back into the club.

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★ 3

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★ 1

This gym has the worst customer service and the most rude staff. I was charged yearly fees without any notification, and when I requested a refund on the same day of the charge, they were extremely rude and blamed me. I had to cancel my membership because I was not satisfied with the service. I spoke to two people during the cancellation process, and both of them acted very rudely. I provided a reason for cancellation, which was “Not Satisfied,” but they overlooked it and filled out the cancellation form without asking. I will never recommend this gym to anyone.

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★ 1

Not a fan of the young African American guy at the front desk. Was flirting with the young Latina woman up front why I was inquiring about the gym…

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★ 1

Worst Gym in the area. Most of the equipment's are either faulty or under maintenance through out the year. Staff is very rude and unprofessional. Cheapest quality mats which dont last even for a month.

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★ 5

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★ 4

Had my first training session with Ryan and had a blast!!! I enjoyed how he pushed to get me on the right track! :)

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★ 5

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★ 5

I had a really nice introductory session with Ryan. Ryan is really patient and professional, helping me making training goals.

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★ 1

Been going to this gym for several years. I feel like the owners are just letting this gym rot. Machines are failing apart or not working. The bathroom smells like a honey bucket. If you’re going #2, good luck finding toilet paper to wipe. This gym needs a good makeover because it might be in “Bellevue” but it sure doesn’t feel or look like a “Bellevue” gym.

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★ 4

场地很大，有各种运动锻练的器械，有篮球场，壁球场，瑜伽室，运动的人也多，游泳池只有三条泳道。

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★ 5

A very good GYM! The coach here is warm hearted and professional! Special recommend to Ryan! Who helped me measure body fat and provided very detailed exercise plan and valuable suggestions!

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★ 4

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★ 5

I’ve been training with Ryan at LA Fitness and he has been amazing. He’s knowledgeable, professional, and very motivating. Ryan takes the time to explain the exercises clearly, helps me with proper form, and pushes me just the right amount to get results without overdoing it. He’s also very approachable and easy to talk to, which makes every session enjoyable. I’ve already noticed real improvements thanks to his guidance. Highly recommend Ryan if you’re looking for a great trainer!

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★ 5

Ryan is a very helpful coach that guide me on my workout plan. He is very patient and he addresses all my concerns during the sessions. Recommend!

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★ 1

Managers are not able to communicate clearly, when they get confronted with any questions they just give you a phone number or ask you to leave. No one can answer any questions and they get so emotional when they can’t, I seriously question their professionalism.

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★ 1

We tried to cancel and we went in twice. You can only cancel online if the membership is through your insurance, so we were able to do that- but If you have any other programs that you are signed up for- they have to be cancelled, after the 6 month contact is up- and they will keep charging you month to month until you come in person and cancel. I understand changing for the length of the contact, but to continue to charge you when you have made it clear you want to cancel is not a good business practice. If you need to cancel for any reason, you should be able to do it online or on the phone- having to go in, in person at specified times. When we went in the second time, he still could not cancel it. He instructed us to come back a third time after the contract lapsed- no way. I would not join LA fitness or any of their affiliates. This is robbery/ and yes, I did sign a contact- but things happen and life changes- and they end up stealing your money, and you have no recourse. Also, the parking at this location is horrible if you come anytime after 3pm.

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★ 5

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★ 5

Had an introduction PT session with Ryan. Just my first session but he was helpful in deciding my workout goals and appeared knowledgeable.

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★ 3

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★ 5

it’s a great gym

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★ 5

Recently joined LA Fitness and it’s a great facility with a pool, Pilates studio and classes. They also have personal trainers. Ryan the training manager was helpful in explaining where I am in my fitness and show me options if I want to pay additional monthly fees to get a personal trainer.

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★ 1

The back door in the class area has a loud beep that goes off every 2 minutes. This has not been fixed for over 2 weeks now.

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★ 5

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★ 5

Good

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★ 5

Ryan is really good. He created workout and diet chart helped in gaining muscle weight.

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★ 5

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★ 1

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★ 1

Garbage customer service. Would recommend to never get a membership at any location if possible

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★ 5

Came in for a consultation, felt great about it, Ryan, the PT, was very friendly and informative.

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★ 5

Daniel was very friendly and helpful! Would recommend!

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★ 5

I had the pleasure of working with Daniel Leung Today at the Kelsey Creek fitness facility. Daniel was thorough and had a great sense of humor. I really enjoyed working with him.

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★ 5

I had a great experience at LA Fitness. The trainer who did my personal training assessment was friendly and professional. He explained everything clearly and showed me how to use the equipment properly. It made me feel more confident about starting my workouts here. Thank you!

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★ 5

Ryan was super informative and provided lots of insightful information about the services available at the gym

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★ 5

Dan the man helped me out a lot with explaining nutrition workouts and consistency!

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★ 5

LOVE this gym! TONS of machines, free weights, and BEAUTIFUL people! The busy hours are quite hectic, but the atmosphere is motivating! 💯

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★ 5

Incredibly kind and inviting staff. Ryan was very informative and helpful in explaining fitness tips :)

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★ 5

Ryan was really helpful and recommended. He was amazing. He provided the right guidance.

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★ 5

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★ 2

I’m writing this review after frequenting this gym for many years in hopes they will change their equipment maintenance / repair strategy. Many machines are old and no longer operate correctly, but the biggest issue is the number of pieces scheduled for service and how long it takes them to get repaired. 1 of 2 pec flys has been down for months. Under no circumstances should a piece of equipment ever be down for more than 2 weeks, and that is generous. This gym can overcrowded during peak hours with some people sitting on their phones doing nothing for several minutes at a time. This gym could also used a chest supported t bar row and 1 more cable row machine. Outside of that the gym does provide good value, and the staff are friendly.

Source: Google

★ 1

By far the filthiest, most neglected LA Fitness I’ve ever stepped into — and it’s been rotting in this state for over 6 years.

The bathroom ceiling has exposed electrical wires dangling where a fire alarm used to be — a blatant safety hazard.

The showers, tiles, and walls are yellow, sticky, and disgusting, like they haven't been cleaned in years.

The ventilation is practically dead, leaving the air stale and suffocating.

The gym equipments are disaster:

Nearly every cardio machine is broken, wobbly, or falling apart — handles snap, foot pedals clank, and the machines sway like they're about to tip over.

Many machines have missing TVs, exposed wires, and cracked or unresponsive touchscreens.

Bottle holders are snapped off, and ab machines sound like they're screaming for help.

The sauna looks like it belongs in an abandoned building — the wood is cracked and splintered, the lights don’t work, and it feels like a lawsuit waiting to happen.

This location is a disgrace. It’s not just dirty — it’s dangerous. Avoid it like the plague.

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★ 5

Daniel worked me through a fitness plan, patiently explaining what I needed and how that would work for me. Definitely recommend.

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★ 5

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★ 4

Gym and the management is really impressive, but there has to include atleast 2 stretching machines(i couldn't find a single one in this lrime area), as its really helpfully for the members recovery and long term workout plans

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★ 5

Daniel is awesome. He is very Patient to help me some very good exercise!

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★ 5

ryan was great and left me with valuable information

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★ 1

"Walmarts next door" I asked to go to the bathroom, and this is the rude response I got from the manager. I know Wal-Mart is next door, but I forgot they had a bathroom- I haven't been in this area since I moved recently. I used to be able to use the bathroom all the time 6 months ago - even if the policy changes, you can communicate that in a more positive manner. Thank you to the cashier at the front who was respectful about it. <3

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★ 4

I love taking Zumba classes at LA Fitness Bellevue Kelsey Creek, especially with Yuping. Her class is always the most popular – every time it’s packed with people who love her energy and teaching style.
She only has one class here, which is such a pity because so many members would love to see her more often. Her classes make working out so fun and motivating. I really hope the gym can consider adding more of her classes. We love her!

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★ 4

Nice gym

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★ 4

Moldy shower area. Didn’t feel good taking a. Shower there after swimming

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★ 3

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★ 5

LA Fitness is hands down my favorite gym. The equipment is modern and well-maintained, and the entire facility is always spotless, which I really appreciate. The staff are friendly, helpful, and create a welcoming environment. I always leave feeling energized, focused, and proud of my progress🙌🏻

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★ 5

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★ 3

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★ 3

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★ 3

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★ 5

Love the coaching provided by Danny.

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★ 5

Had an amazing assessment session with Daniel. He took out time to understand my goals and what works for me. Great experience!

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★ 5

Ryan is very helpful and patient. He guided me with some work and figure my current body condition, followed with doable plan.

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★ 5

Dan was nice 👍

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★ 4

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★ 1

Will not recommend. It is very inexpensive, but you get what you pay for….
I was swimming here for few months but the pool is usually too crowded so you end up waiting outside of the pool for your turn.

My main disappointment is that to cancel the membership they make you come to the gym and you have to wait very long for a manager to cancel membership. Not sure why they need to leave you with such a bad experience. Will definitely not come back

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★ 2

Not enough equipment, pool overcrowded

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★ 5

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★ 5

Ryan is a very great trainer. LA fitness is great!

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★ 5

Been coming here for months now. It's been positive. Busy/crowded from 5-7 ...like literally any other gym. Otherwise it's clean, staff is helpful, little café in here is delicious.

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★ 5

Ryan guided us, it was an insightful session, interesting to know a lot about fitness

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★ 5

Had a great first training session today at LA Fitness with Ryan. He was professional, friendly, and really took the time to understand my fitness level and goals. The workout was challenging but manageable, and he provided clear instructions and encouragement throughout. I left feeling motivated and confident that I’m on the right track. Looking forward to the next session!

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★ 5

We met with Ryan out front, he heard our wants/needs. Explained the types of programs LA-fitness has and which would be the most beneficial.

He certainly knows what he is doing.

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★ 1

Men’s bathroom is ALWAYS nasty.
🥴🤢🤮

Average gym equipment.

Edit:
MOST LA fitness mens bathrooms in the Seattle area are poorly kept. The Bellevue location is by far the worst, and I thought the Renton one was bad.

I quit my membership and going to 24 hour fitness instead. They are slightly cleaner with better equipment. Planet fitness is by far the cleanest but equipment isn’t great.

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★ 5

Great experience Ryan was an amazing coach that thought me how to increase my muscle and body and get the greatest out of me !

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★ 1

Brener Cardona is extremely rude,, worst experience I have ever had in a gym. Will never choose LA fitness because of him.

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★ 5

I really appreciated the help from one of the assistants at LA Fitness His name is Ryan. I liked how he explained everything clearly and took the time to answer my questions. His guidance made me feel more confident using the equipment and planning my workouts. Thank you!

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★ 1

Members service is good, but sales guy here James Yang is horrible. No customer obsession at all. La fitness 3 day pass is a SCAM here, the sales won't honor your pass.
If you want sign up with LA fitness, get the membership somewhere else for better experience and use it here.

Source: Google

★ 5

Ryan is a professional and supportive fitness coach. He tailors every workout to my needs, motivates me to push my limits, and helps me achieve great results consistently.

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★ 5

good service and approach to each client! I really like the gym, spacious with all the necessary machines. trainer Ryan helped me calculate my body percentages and gave me the necessary advice.

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★ 1

There’s an asian gentleman by the name of James that works there. Highly unprofessional and slightly racist in my opinion. He mocked my name and continued to laugh as I walked away after logging in. Another time I remember him telling me that I was taking too many paper towels in the locker room. I was shocked and speechless. I’ve been a member for more than 10 years and have been to countless la fitness throughout the country but never have face such ridicule and disrespect

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★ 1

Overcrowded, dirty and the only La I’ve been too where the front desk will make you wait and let a line build up to check in instead of just letting you scan in. Front desk attendant snapped his fingers at me, unreal treatment I’ve been using La for 10 years never had an issue until that guy

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★ 2

I was a member here and noticed many reviews from Asian individuals reporting poor treatment/attitude, often involving a staff member named James. The pattern is concerning and suggests possible racial bias. If you’re Asian, I’d think twice before joining.

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★ 5

Ryan was very nice and supportive, if you’re going for a nice session in personal training you should definitely talk to him.

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★ 5

This is my first time to la fitness I highly recommend LA FITNESS bellevue especially Ryan is a good trainer and he is very friendly

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★ 2

Place smelled like feces, like, extremely, I know LA fitness isn't premium but maaan

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★ 5

Ryan was great during my session—professional, clear in his instructions, and very motivating. His guidance made the workout effective and easy to follow. Definitely recommend him for anyone looking to improve their form and technique.

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★ 3

Gym is often overcrowded and lockers are quite filthy as other reviews detail. But for the price, it’s an acceptable option in Bellevue. Plus, the front desk is helpful and courteous and got me a good discount on a nationwide membership.

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★ 5

Ryan is a great coach and definitely a coach to rely on. Broke down all I needed to get started on my fitness journey. Very detailed and very flexible to make things work for you.

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★ 5

Ryan is very friendly and explain things very clear.

Source: Google

★ 5

Ryan was very good, and got a lot of good information

Source: Google

★ 5

This is my first time joining gym after doing on demand workouts and I couldn’t have received a more welcoming invitation. Ryan set me up with a personal training schedule specific to my goals and even found a trainer experienced with injuries and muscle tension. Highly recommend Bellevue LA fitness!!

Source: Google

★ 5

Чудовий зал. Привітна адміністрація, чисті вбиральні і кабінки, є великий басейн і маленька сауна.

Source: Google

★ 5

Ryan is a very knowledgeable person and he helped me understand everything about the exercises , diet plan. If you are looking for a personal coach, I would definitely recommend him.

Source: Google

★ 5

I had an intro session with Ryan, and learned a ton, we went through my fitness goals and how to achieve them, taught me about nutrition, metabolism, building strength, went through really good workouts and completely helped me with my form. Talking to him 100% helped me with having a clear vision of where I need to get with my fitness goals and nutrition, really helpful session with him. Completely recommend

Source: Google

★ 1

Rating: 1 star (only because 0 stars isn’t possible)

I’ve never been treated with such blatant disrespect and cruelty by a staff member—especially not during a new member sign-up. While asking a simple question about towel availability, I was mocked and humiliated by Alex Ramirez-Flores (approx. 5’6–5’8, black hair with blonde highlights). He laughed at me, walked away mid-conversation, then returned still laughing. When I asked what was so funny, he looked me in the face and said, “The way your face looks just caught me off guard,” and then laughed again.

This is bullying, plain and simple—completely unacceptable from anyone, let alone a front-facing employee. LA Fitness should be ashamed to have someone like this representing their brand. I walked in excited to start a new membership and left feeling humiliated and deeply disrespected.

Until this individual is terminated and LA Fitness publicly addresses this behavior, I would strongly advise anyone—especially those who value basic human decency—to avoid this branch entirely.

Source: Google

★ 5

Source: Google

★ 5

Ryan was tremendous help with better understanding how to track my progress and demonstrating proper forms during the assessment.

Source: Google

★ 5

Source: Google

★ 5

Got an onboarding session learning about starting a workout Ryan helped me understand to kickoff the workout plans.

Source: Google

★ 5

Really liked Ryan's program. Highly recommend.

Source: Google

★ 5

Ryan did a great job helping us. It was a very informative session where we learnt about our body and how to improve our health. He showed us some exercises and we could immediately see the results.

Source: Google

★ 5

Shout out to Ryan for doing a great job with our personal trainer sesh today!

Source: Google

★ 5

Had a PT intro program design session with Ryan and he was very informative and helpful!

Source: Google

★ 5

Source: Google

★ 1

Too small for the population of Bellevue. Needs a Calisthenics rack like the Planet Fitness in Moses Lake...

Source: Google

★ 1

The locker rooms, showers, sauna and pool area are so filthy and smelly that you wouldn't want to even be there for a minute. Mold growth can be seen with naked eyes everywhere!

Source: Google

★ 5

Had an appointment with Ryan today and it was much better than i thought it would be. He made me comfortable with workouts and gave me a lot of info with health as well :)

Source: Google

★ 1

Don’t go here. Workout at home, at the park, in jail, but not here

Source: Google

★ 4

Source: Google

★ 1

I have been a long-time customer of Bellevue. I used to work out at the branch near Bellevue Library. After that store closed, the only one left in Bellevue was this Kelsey Creek branch. Over the years, I have been to branches in Lynwood, Kirkland, and Renton. The hardware of this store is the worst. Let me say it again, the worst. This is Bellevue. Why are the hardware facilities so bad? In the past week, there was no hot water in the men's locker room, cold water shower, terrible. The attitude of the staff is getting worse and worse, compared to other branches. I really hope that the management can see this information and hope that the hardware and software will be improved soon.

Source: Google

★ 1

There's always something broken in this gym.

Source: Google

★ 1

Joined this gym back in 2016…. 9 years ago customer service sucks but it’s okay I ignore but today I asked one guy at front desk very politely about the weight machine that how it works while he was sitting on his chair
He replied in very rude tone or very rude sound in very heavy tone WHAT machine and didn’t help how that weight machine work

His name is WANG I don’t know if LA fitness give them any training about customer service or how to talk with someone very poor service

Source: Google

★ 3

They play music about selling drugs. Equipment is in generally decent condition, treadmills are regularly damaged but seem to get fixed periodically

Source: Google

★ 5

Source: Google

★ 1

Canceling private lessons was a nightmare. During my first attempt, Ryan assured me my remaining classes would be canceled once he terminated the class. He told me to use the sessions and return before the next billing date. However, he failed to mention the 5-day cancellation buffer required to avoid being charged. When I returned a month later, Ryan said it was too late—the next month’s billing had already processed, and I was charged again.

A month after that, I tried again. Ryan was unavailable, and James was unhelpful, avoiding me and making excuses instead of assisting. After waiting over 20 minutes, I finally canceled. The confirmation email stated, “Training sessions will be available to use for 30 days after your final billing,” proving I could have canceled the first time. Ryan’s misleading information cost me an extra month’s fee and wasted my time. Terrible experience with unprofessional staff.

Source: Google

★ 1

Avoid this place! James and Ryan are the worst I have seen. They don’t help people, they don’t respond, they take phones call in front of you and ignore your requests. They provide misleading information so that they can continue billing your credit card.

Source: Google

★ 5

Source: Google

★ 5

Good equipment nice staff

Source: Google

★ 1

Lack of equipment and poor customer service , don’t waste your money.

Source: Google

★ 1

Bad customer service

Source: Google

★ 1

Extremely Poor Customer Service and Misinformation

I had a terrible experience with LA Fitness. When I called to ask about canceling my membership, the employee kept interrupting me while I was speaking, which was incredibly rude and unprofessional.

To make matters worse, the front desk staff gave me false information, telling me I could cancel my membership over the phone. However, when I actually tried, I found out this was not true, causing unnecessary frustration and wasted time.

On top of that, the attitude of the staff was extremely unhelpful and downright mean. It’s disappointing to see such poor customer service at a gym that people trust with their memberships. I will definitely not be recommending LA Fitness to anyone.

Source: Google

★ 1

I just had a terrible experience at BELLEVUE/KELSEY CREEK LA Fitness Location due to misleading and inconsistent guest pass policies. My guest, who last visited over three years ago even though their email clearly stated that guests are eligible once every six months.

When I asked for clarification, I was told that anyone who has ever visited even once is permanently ineligible. This directly contradicts what was communicated in writing. The lack of transparency and poor customer service made for a frustrating and disappointing experience. If LA Fitness is going to enforce such a policy, they should at least be upfront about it instead of misleading potential guests.

I expected better and will reconsider my membership if such unfair practices continue.

Source: Google

★ 5

Great

Source: Google

★ 1

Worst customer service ever. They don't answer their phones, my mom tried using her key tag as she has a photo of it on her phone. Being that she has an international phone, she can't download the app to scan. She's been using her key tag photo on her phone at various locations. This one in Kelsey Creek refused to let her use it. The issue was escalated with their GM James Yan and he was a piece of work..no wonder that location has poor customer service and is so dirty..they follow his lead. Horrible human being..

Source: Google

★ 5

loved reformer pilates!! such great instructors and i love that there are many classes throughout the day, but wish there were more!!!!! they get full so quickly

Source: Google

★ 5

Had a great experience at LA Fitness today! After my chest workout, Sales Counselor Brener Cardona let me know it was the last day for the $99 Reformer Pilates discount. He explained all the details clearly, helped me get set up, and even scheduled my appointment with Rachel at 4:00 PM. She was a phenomenal instructor—constructive, encouraging, and always ready to help. Whether I was doing well or needed adjustments, she made sure I got the most out of the session. Overall, a fantastic visit!

Source: Google

★ 4

Parking is terrible.

Source: Google