★ 3

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★ 1

Bad personal experience. After presenting ID on my phone, I still wasn’t able to enter

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★ 5

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★ 5

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★ 1

Rude employee

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★ 5

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★ 5

I’ve been a member of LA Fitness for several months now, and I couldn’t be more satisfied with my experience! The gym is always clean, well-maintained, and has a great variety of equipment, which makes my workouts enjoyable and effective. A big shoutout to Mark, who has been incredibly helpful from day one. He’s always available to offer advice, whether it's on new exercises or tips on using equipment properly. His friendly attitude and professional knowledge really set LA Fitness apart. Highly recommend this location for anyone looking to improve their fitness journey!

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★ 5

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★ 5

Great gym & service best in Washington 10/10

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★ 3

It has everything you need, but it could be better.

For instance, they have a lot of space that's not being utilized. They could perhaps build a sauna or a hot tub or expand the weight lifting area or have a turf with weighted sleigh and stuff.

The water fountain has weak water pressure, and if anything is out of order, you have to wait at least a few weeks for it to get fixed. I'm talking about weight machines, toilets, or the swimming pool, or the stair climber.

I wish they would buy just two more stair climber, as they're always full during the peak hours

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★ 5

Great service, was pretty good with explaining everything, and very nice staff.

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★ 5

I had a great personal training session with Ismail at this LA Fitness. He was really knowledgeable, encouraging, and helped me push towards my goal!

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★ 5

Great workout with Ishmael, amazing trainer!! Thank you for your service, highly recommend!

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★ 5

Gym is well equipped, staff are kind, and the cafe has a lot of options!

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★ 5

Ismail assisted me during my first visit to this location and provided a wonderful introduction to the amenities and the equipment provided here. We talked about my goals and gave me a brief 30 minute guided workout. Ismail pushed me through the workouts even though I giving up on myself and motivated me to complete each rep. Although I have initially declined the training sessions, I will definitely consider purchasing them in the future. Great first experience!

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★ 1

The toilet in the men's locker room has been closed for over a week because they can't be bothered to replace the four AA batteries in the flush valve. Someone has left a mess in there too. The any gender restroom has been closed for even longer.

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★ 5

The staff are friendly, it wasn't too crowded and got a good workout in ...1st day back in 2 years since the accident where I lost my leg and it was nice to get a session in...

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★ 5

The place is very clean, new, and has a welcoming atmosphere. The receptionists are usually young, friendly, and greet you with a smile. There is no need to wait in line to use the equipment, which is very convenient. Overall, I have been satisfied with my experience so far. The only downside is the absence of a jacuzzi, which I hope they will consider adding in the future.

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★ 1

Can you guys PLEASE fix the leg machines?

-Hip Adductor is broken AGAIN
-Pad on the leg extension and leg curl are lopsided

Also why are there no punching bags? You guys have multiple empty rooms not in use. You could at least turn one into a punching bag room

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★ 5

This is the best place I’ve ever been to would recommend

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★ 2

The gym has good space and equipment, but the most important thing for members is fresh and clean air. Unfortunately, the air often feels dusty, and the equipment isn’t always well maintained. After workouts, instead of feeling refreshed, I sometimes end up breathing in dust, which really affects the comfort and health benefits of exercising here. I hope the gym can improve ventilation and keep the machines cleaner so members can truly enjoy a safe and comfortable environment.

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★ 5

Ismail was a great trainer. He has a lot of experience in body and strength training. He gave me a killer workout in a way that motivated me to keep going and pushing myself beyond what I thought possible

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★ 5

I'm going to miss this place. Joined in 2020 and after I finished my my last workout before leaving the area, I realized, I never wrote a review. I wish I could find more places like this: large ceilings to help ventilate body odor, pool that worked most of the time, lots of free weights, benches, and squat racks, plenty of cable machines, basketball court, and aerobics room. I loved how I could go in, lift heavy things and put them down, and go home. No nonesense. No frills. Thank you Mukilteo LA Fitness for everything.

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★ 1

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★ 5

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★ 5

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★ 5

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★ 2

Please change filter.

Update: it past 3 days and they still haven't changed filter. Updating review from 5 srarst to two. With Maria everything was better. The current manager is cute too but they managing less than Maria.

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★ 1

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★ 5

Ismail is a best trainer I’ve experienced so far

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★ 5

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★ 5

great guy! clear and helpful instructions!

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★ 1

The men's locker room and restroom are always filthy. I only came here for the sauna.

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★ 1

There is no water in the showers, there is no sauna. Very nice for only the main living room to work

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★ 5

I’ve had a great experience at this gym. Super clean facility, well kept equipment, nice locker rooms, and the front desk staff is amazing. Everyone has been welcoming and extremely helpful. Highly recommend this gym.

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★ 1

I don't appreciate the new management. Customer service at the front desk has gone down hill again. I don't except anything, but there is no need for attitude. I'm just trying to get into the gym that I have a membership for. I would not recommend this gym.

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★ 5

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★ 1

I got falsely accused of stealing dumbbells and selling on Facebook marketplace and then lied that their system didn’t work to let me in, and couldn’t prove anything that it was me I haven’t gone to the gym in less than a year

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★ 1

CardioClass studio's stereo has been in n out of commission for a few months now! Saturday 7/5/25 it was not working again! Thankfully the 830am instructor brought her own speaker for the class. The next instructor for the next class did not come as I imagine she didn't have a speaker and there were about more than 30ppl there. The gym should provide a temporary speaker that instructors can use til they get the actual studio speakers fixed AND update the app if there are class changes. They don't miss a bit taking our membership fee each month but we have to be inconvenienced bcuz they can't fix needed equipment. Sheeesshhh! Do better Muk LA Fitness!!!!

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★ 5

Fitness trainer gave a good challenging workout

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★ 1

The most horrendously bad gym I’ve been to ever. The gym lockers smell like someone died on them and it’s apparent they NEVER clean the lockers at all so it’s just a bunch of juices being thrown onto your clean clothes or bags while you work out. I’d rather be fat than go here

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★ 4

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★ 1

This place says it will open at 5:00 am and on many occasions it opens late and that's not good because if they charge on time they should open at 4:00 am and on Saturdays and Sundays too it would be good if they opened it at 5:00 am and they would open it until 8:00 am. I don't like it very much. I'm thinking about changing. It would be better if they don't improve.

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★ 5

좋고깨끗한시설
그리고친절

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★ 5

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★ 5

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★ 5

supa fye

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★ 5

Emily is awesome

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★ 5

Great place with such a big variety of machines! Staff was super helpful and nice.

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★ 5

The gym is big and pretty clean. Ismail is a great trainer!

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★ 1

El día 22 de Febrero solicite la *cancelación* y hazta el 15 de mayo se ha realizado el cargo a mi tarjeta bancaria 😔 no he tenido respuesta debida a la mala atención qué se necesita para ser atendido????
Cancelar mi tarjeta por una mala pésima atención será la solución??? Para que no me sigan cobrando!!!!!

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★ 2

At free weights some guys are doing group exercises and very loud screaming. There are group rooms for this!

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★ 3

Gym is pretty nice and clean but no sauna? I understand if it was planet fitness but never expected this from La fitness.

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★ 5

The service here is mediocre, I have never seen a smile on the staff's face unless you say you want to join the membership.

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★ 4

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★ 4

Could you change water filter, please?

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★ 5

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★ 5

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★ 5

I got a great workout with Ismail today, Good PT and really friendly to talk with. Appreciate the training today.

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★ 5

Muy buen lugar y servicio para poder entrenar satisfactoriamente

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★ 5

I would like to sincerely thank my trainer for the incredible support and guidance I received during my training. Their clear explanations, patience, and motivation helped me understand the fundamentals of Exercises in a way that was both simple and practical. I truly appreciate the time and effort they invested in helping me to gain my goals.
Thank you for being an inspiring and helpful mentor!

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★ 5

Great gym!! I love that it's not very crowded in the mornings.

Pretty clean, plenty of free weights, and lots of machines!

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★ 5

I realy liked

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★ 5

It’s my first time to go to this location. For the reason that I need my BFM (Body Fat Measurement) for the US Airforce. Ismail, the PTD, was the one who helped me through the process. They were very accommodating and hospitable. They even gave me a personal tour even though I am just here to do my bfm. I definitely recommend this place to go to because of a friendly atmosphere.

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★ 5

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★ 5

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★ 5

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★ 5

Ismail was a great trainer for a first time beginner, learned a lot of things I would not have before. Hoping to one day sign up for sessions. An absolute pro!

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★ 5

Ismail did great with personal training! Thank you.

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★ 5

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★ 5

Great gym atmosphere,

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★ 5

Great training sessions, 100% would recommend!

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★ 2

Generally speaking, we are happy with the gym, just be aware of the terms and conditions of the contracts, especially the personal trainer. Sometimes they take advantage of the cumbersome wording of these contracts. If you ask questions, they would likely not answer straightforward and then refer to the language of the contract to get away with it. Anyway, long story short: if you sign up for these type of services, just make sure you read the fine print carefully. If you decide to get the 6mo program, do not trust is just for the 6mo because it auto-renews when you do automatic payments. Make sure you cancel within a few days of your 5th month.

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★ 5

I took a session Ismail and it was fun and tiring. Would definitely recommend having a session with him.

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★ 5

Ismail gave me an amazing strength training workout today. I am very appreciative of the workout and overall wellness advice. I will definitely train with him again in the future.

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★ 5

I had a strength and conditioning training session with Ismail and it was amazing session. Ismail was good in explaining the workout and focused on body posture. Highly recommend.

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★ 5

Had fun session with Ismail, highly recommend.

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★ 5

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★ 5

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★ 2

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★ 5

Disfruté entrenando con Ismail, fue una sesión divertida.
Recomiendo encarecidamente

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★ 5

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★ 1

Sales manager Saber (who worked here earlier) will offer you a free month to make you join and later will refuse to honour it claiming he doesn’t remember it and wont give you the free month.

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★ 5

Had a good session with Ismael. Highly recommend!

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★ 5

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★ 1

I'm not the kind of person that leaves negative or one star reviews very often. I've reached out to the contact information in the LA fitness app. Im not going to air out my grievances on the internet. If you would like to contact me for further questions, please reply to the email I've sent you. Have a wonderful rest of your day.

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★ 1

-1 for customer service. I accidentally dropped my AirPods in a stairmaster 4 months ago. They always said the technician will be here everytime I ask but that stairmaster has been scheduled for maintenance since then. Finally I took a day off to go there to talk to the Operations Manager and she said that the technician looked and did not find. So it’s just gone! I mean I know it’s there but she is like ya I am sorry but it’s not there. Worst customer service.

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★ 5

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★ 5

This gym is better than some other locations around. Also has good personal trainers. Had a great PT session with Ismael, great workout all around

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★ 5

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★ 5

Last fall (2024) I transferred my membership from the Lynnwood location to Mukilteo because I wanted to have personal one on one training. The staff at Mukilteo made the transfer very easy for me and I appreciated their assistance.
I have been training with Megan since then. I am a senior and work out to keep myself healthy. She is very knowledgeable and I appreciate how she keeps me working various parts of my body and understands just what I need. I also like how she explains each exercise and which muscles it is working and why.
Thanks, Megan.

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★ 5

The janitor and the kids area employees don't miss.

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★ 5

So clean and organized🔥

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★ 5

Had a great experience at LA fitness and Ishmael was especially helpful!

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★ 3

It’s a nice gym but they never have paper towels in the bathroom. I know times are tough but geez

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★ 5

If I could give 500 stars, I would. Now, some of you may think that's an exaggeration, but it's not. This review is for the gym itself, of course, but mainly it's for my trainer Megan. I've worked with her for 6 months. My goals were to love myself again and to get healthy. Megan is a pro at helping you find your inner badass. Never in my life have I loved myself more, felt more confident than I do now, and I have no fear of the gym anymore. In 6 months, this woman helped me help myself. I've lost 64lbs, and a collective 36.5 inches off my body. If you're ready to love life and love yourself again, Megan is the one to guide you through the fire. If you want or need someone in your corner, she's your guy.

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★ 5

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★ 5

Wonderful gym! Personal training with Megan helped me become more confident and knowledgeable about my workouts and my mind body connection. The gym environment is well organized and clean. Would definitely recommend.

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★ 5

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★ 2

I wish they cleaned the bathroom more often the paper towels and toilet paper rolls are always empty the basketballs are old and unusesable

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★ 5

Fantastic staff very clean gym could be a little bigger and have more.

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★ 5

First off All it more then 7.2 miles from me.. that's is really far just for a 30min trg the car is still warm when I got back in car after trg. Could you please open a LA Fitness Downtown Everett.

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★ 5

Awesome management, Emily is great! AND extremely clean, they have all the machines you need, luv LA

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★ 5

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★ 5

Clean gym lots of machines and free weights

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★ 1

Came in December to try the three day free pass they advertise online. The guy I talked to there said they don't do three day passes this time of year, but he can let me for a day. Also wanted to hold onto my ID until I was done working out.
Guy was either lying to me to try and get me to sign up or the three day pass is false advertisement. Either way I don't want to deal with this company.

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★ 5

AMAZING!!!!

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★ 5

Love this gym! The staff is very understanding and friendly. I get greeted every day by bright smiley faces. The tour was amazing, thanks again LA Fitness staff!

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★ 5

Excelente lugar 👌

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★ 1

Super predatory cancellation policy. I moved and they aren’t letting me cancel my membership unless I come in person. When I did come in person they told me the manager was the only one authorized to do it and said I’d need to come back again because she wasn’t in at the time. It took me 2 minutes to sign up online, yet I can’t cancel unless I travel back at a very specific time and place and meet with one specific person. I guess I’m just forced to dispute the charge on my credit card when it comes up. Don’t sign up for a membership unless you plan on being a member for life.

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★ 5

Great gym and good equipment, new, not too busy in the mornings, and offer great training and coaches!

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★ 4

This LA Fitness is so much better than the one in Totem Lake.
Staff definitely more friendly and helpful does not display a no care attitude.
Facility is very clean, including bathrooms.
Also dumbbells are not all over the place but more organized. Floor of entire facility looks swept and relatively clean.
Hygiene wipes and paper towels are available and when you asked them to fill it, it is done in a short time.

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★ 5

Emily was very good and expedited me thru the process.

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★ 5

Nice clean gym. Great staff. Michael was especially very helpful in setting up my new membership.

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★ 5

Michael and Fernando were so accommodating and the facility is clean, well-stocked, and convenient. Everyone was also super friendly and willing to help out :)

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★ 4

I started going to this location in December 2024 after the Everett Mall location closed. I go to the gym for lifting and cardio and usually arrive between 9 and 9:30 am. There’s plenty of parking here, and the parking lot feels safe. The staff at the front desk are friendly and attentive.

Like the Everett Mall location, the Speedway location has a large variety and amount of equipment. I don’t usually have to wait to get on something, even though many members hang out on equipment for too long because they're on their phone so much.

This gym is spacious! There’s plenty of room to move around. The ceiling is high and has big fans that provide good air circulation. The equipment seems generally well-maintained, although the heart monitors don’t work on some of the elliptical trainers I’ve tried. There’s a large area with mats for stretching and ab exercises. These can be a bit dirty sometimes because the floor isn’t carpeted so people’s shoes tend to pick up more dirt. It’d be nice if members avoided stepping on the mats or took off their shoes beforehand—which some do—but there are cleaning wipes available, and the staff does a thorough cleaning from time to time as well.

The women’s locker room is also spacious and has a bright, updated feel. The music is a little loud in there though, I suppose because the ceiling is lower than in the rest of the gym. The lockers are roomy enough with several hooks inside for your clothes and other items. The floors in the locker room and showers are not bad, but could be cleaner sometimes. Without carpeting outside the locker room, members track in extra dirt, so I guess that's to be expected. Of course, the locker room would stay nicer if members were more considerate and didn’t leave their trash and wads of hair in the showers and if they dried off before entering the locker area from the showers or pool. All in all, pretty typical for a gym though.

One issue that concerns me is the number of young women taking selfies and recording their dance moves in the locker room, which I’ve seen the last three times I was there. Perhaps management could post more obvious signs about this being prohibited, like signs on the mirrors or near the lockers.

Some members from the Mall location are disappointed that this location doesn't have a sauna. It is odd that such a large gym doesn't have one—the three other gyms I've used all had one. I like to use a sauna occasionally, but I'll just go to the Silver Lake location for that.

Overall though, I’m happy with the Speedway location and look forward to my 16th year with L.A. Fitness!

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★ 5

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★ 5

Great gym! Clean and well organized. Great equipment selection. Staff was friendly

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★ 5

Very good gym friendly trainers . I build my body in one year.

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★ 5

Michael helped me out, clean facility. Dope guy.

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★ 5

Great gym, thanks Saber

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★ 5

awesome gym! Saber was such a great help.

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★ 5

Great gym, good equipment. Thank you Saber for the discount

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★ 5

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★ 1

Unprofessional Front Desk Service
Specifically in the morning, there's a grumpy man with a very bad attitude. His behavior is unprofessional and disappointing.

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★ 1

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★ 5

The best gym in town, great energy, excellent service, well equipped

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★ 1

To be honest, I was ready to sign up for membership in this club, but the rudeness and impoliteness of Mr. Saber Abidi made me change my mind. I’d rather go to 24 Hour Fitness than pay a salary to such an unpleasant and rude person. It’s strange to see such treatment of customers in the US; the last time I saw something like this was in Central Asia at a local market.

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★ 1

Pull is nasty and rusty floors are slime then
The soap dispenser have mold all over them in the showers

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★ 3

Dirty place, someone needs to clean it up!

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★ 5

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★ 5

I miss the old LA Everett location. However, there are other LA locations from which to choose.

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★ 5

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★ 1

Staff takes pride in being rude. Yesus in particular.
I read many comments that the Manager is just as rude, so no surprise here, fruit doesn’t fall far from the tree.
Update: Got charged $66.35 today, over 1 year after I cancelled my membership. Called the manager to resolve, and his response: “hi my guy…”

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★ 5

saber has very great service! the best la fitness worker i came across!

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★ 5

When I walked in I met Michael, he answered every question I had, and I think I had too many questions honestly. But he stood there with a smile and helped me realize my fitness dreams. Now I come to LA fitness every three days and high five michael if he is here.

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★ 5

Had been going to other location for years and when they moved to new location came with my wife ,who had a guest pass and John at Silver Lk (new location ) treated us so rudely I will never return .Instead recommend all to go to this location ,Saber and staff are very professional ,the facility is great and very clean !

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★ 1

Overall, the gym itself is great, but their customer service definitely needs improvement. I’ve called three times trying to cancel my membership after moving out of the area, and twice they told me I had to come in person to do it. That’s incredibly inconvenient since I no longer live nearby, and I don’t see why they can’t process cancellations over the phone. On the third call, I spoke to someone named Maria, and even though I was polite, she seemed irritated and gave me attitude. Instead of helping, she just told me to cancel it online myself, which was frustrating because the first two people never mentioned that as an option. It felt like I was getting the runaround, and it’s disappointing that something so simple turned into such a hassle. If the process had been clear from the start, I wouldn’t have had to waste my time with multiple calls.

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★ 5

5 star review wonderful equipment & sales counselor Micheal was incredibly helpful.

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★ 4

Daisha Townsel is d best. Gives good workout LAFITNESS MUKILTEO have great n happy staff

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★ 3

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★ 5

i arrived after trying out the 3 day guest pass and was walked through all of my possible goals and different exercises and was met with top tier customer service from micheal as he walked me through affordable plans and really found what was right for me

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★ 5

I was very welcoming at the costumer service, Saber Abidi was very polite and friendly with me and my friends.

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★ 5

O treinador Ismail, eu recomendo para o treino, gostei muito do seu trabalho, super indico!

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★ 5

Recived a very welcoming experience, as well as great interaction with the staff here.

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★ 1

My friend has a 3 day pass online and SABER forces us to pay $20 for a day pass. My friend wants to try out the gym with the TRIAL pass. Go to a different LA fitness instead. Guy name saber needs to get fired. He is rude and very unprofessional.

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★ 2

Why is there no ventilation in the basket ball court? It’s legitimately like 90 degrees in here.

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★ 4

I've been there only once so far. It was clean, and has plenty of machines available. I like Viridiana's zumba class at 8:30 as it has so much energy and gives you a great cardio workout. Other classes start later which doesn't work for me as I want to get on with my day. Earlier is better.

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★ 1

Not enough power racks, dumbells don't go very heavy, blasting radio music way too loud, members inconsiderate

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★ 5

Im visting from Spokane, Wa and I wanted to acknowledge the great customer of Ali Al-Isa and Saber. They were very informative in regards to being a gym member and very courteous as well as professional! Thank you guys for the help!

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★ 4

Some people sit on phones on the machines during busy periods which is annoying..why I give it 4 and not 5 stars

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★ 4

Clean, plenty of machines, and friendly staff. Lockers available for small items and locker rooms with showers and lockers for a complete change. Membership is managed through a simple app and virtual membership card. Lots of classes and professional training available.

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★ 5

I have worked out with Ismail, one of the trainer in LAFitness Mukilteo. It was really good and I can tell that my muscle was worked better. You should try thou. It is worth it!

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★ 4

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★ 5

I trained with Ismail and although I can’t afford further sessions currently, the single free session with him was extremely helpful!! He corrected my form in several exercises which I am truly grateful for. I wondered why my knees would hurt whenever I work out legs but he showed me how to distribute my body weight correctly! I plan to do more sessions in the future :)

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★ 4

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★ 3

Your pool use to be warm now its freezing Like how to expect us to use it? Its like torture . Please turn your heaters back on in your pool. Its inhumane.

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★ 4

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★ 5

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★ 1

Gym is overcrowded. The staff is OK. The people always hit on my gf.

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★ 5

Ismail was very excellent training for my first ever training before ,
Thank you so much,

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★ 5

Great gym. It can get busy but I’ve never had a problem finding a parking spot. Even when it’s packed I can still get on the machines that I need because they have 2 and sometimes 3 machines for popular stuff like chest/rear delt fly, lat pull downs, and leg presses. The benches along the free weight section offer plenty of room to spread out so you’re not feeling crammed in, even when it’s busy. Front desk folks are friendly and they have cleaning people making their rounds quite often. One of the best gyms I’ve been to. Thank you!

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★ 1

Hello, my name is iayanah and I am just visiting for the weekend. I called before I came in and a lady answered the phone and I asked if they had a guest pass or a day pass and I was told that it’s 20 bucks for a day pass, but if I go on the website, I can get a three free day guest pass. So I made the drive and the lady I spoke to on the phone directed me to the salesman named Saber to active the guest pass. He said that I have to buy a membership in order to get a three free day guest pass which doesn’t make sense if I am visiting and so I confronted him and I said what’s the point of having a three free day, guest pass, and I come in to activate it? And he said that it was a scam and that “I have to be a potential member in order to have the three free day guest pass.” But what if I wanted to have that three free day guest pass and then buy the membership in order for me to get a feel of the gym and come in a lot more often?
This is ridiculous and I’ve worked out at many many gyms when I travel and I’ve never had an issue. This is new and I don’t appreciate the scams and lies told just to “buy a membership”. Saber is a salesman and he tried to force me to get a membership or I have to be a “potential member” in order for a guest pass which is like I said, does not make sense. It is illegal to force someone to sign papers of any sort or to purchase something someone doesn’t want especially if they are trying or getting a feel of something first which is what your guys’ guest pass is for. I went over to the mill creek location and they let me use it no problem. So thank you mill creek, and I hope whoever hired saber he gets spoken to or fired because this is how gyms lose customers. If you have a guest pass on a website what’s the point of having it if you apparently can’t use it in the Mukilteo location? Terrible service, terrible staff. When I spoke to the people the was working out I told them what was happening and apparently saber is very well known for forcing people to buy a membership and he’s not allowed to force people on top of that I came in to activate my guest pass and I wanted to workout but he made it more difficult than it had to be. I really hope Saber the salesman gets fired.

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★ 5

Good place for workout, saber helped me getting my membership and andwered all my questions, great customer service.

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★ 5

I visited as guest and front desk and Manager Saber were very welcoming. Keep the positive energy up ...

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★ 5

Best place ever for workout. Clean and wonderful environment. Zumba and yoga classes are are high levels & complementary with no reservation

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★ 5

Saber was amazing! Loved this LA fitness. Will be getting a membership.

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★ 5

I signed up with Saber, he made the process very easy. He showed me around, and gave me an amazing deal. The best gym in Seattle no doubt.

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★ 1

The customer service at this location is disappointing. The staff, particularly a manager named Sabr, displayed rudeness and unprofessional behavior. There’s a noticeable lack of respect and courtesy toward customers, suggesting that proper training and a welcoming atmosphere are not priorities for management here.

After multiple unpleasant encounters and seeing similar complaints in other reviews, it's clear this is an ongoing issue. I won’t be coming back, and I advise others to steer clear if good customer service matters to you.

Source: Google

★ 1

Such a bad management front desk person was very rude. It is not clean. The equipment doesn’t work. My son, he’s 12 year old. The manager told me just tell everybody he’s 13 years old basically he wants me to lie to everybody. They sell membership for 2 people and then say bring a guest with you. Please don’t sign up in LA fitness Let me tell you the best place for exercise is YMCA.

Source: Google

★ 1

The customer service at this location is truly awful. The staff, especially a manager named Sabr, was incredibly rude and unprofessional. There is a complete lack of respect and basic courtesy towards customers. It’s clear that the management here doesn’t prioritize proper training or maintaining a welcoming environment.

I’ve had several negative experiences, and after reading other reviews, it seems this is a common issue. I won’t be returning, and I strongly recommend others avoid this place if you value good customer service.

Source: Google

★ 1

I recently had a very disappointing experience at this location. The customer service is the worst I’ve encountered, and it’s clear that the management needs serious training on how to interact with customers. Saber, in particular, was extremely rude and unprofessional. I’ve read other reviews about this place, and it seems my experience is not unique.

Here’s what happened: My dad and his friends asked the staff if they could play volleyball in the basketball court. The staff explicitly told them they were allowed to. However, when Saber later arrived, he rudely kicked them out of the court, stating they weren’t allowed to be there. The following day, when my dad and his friends returned to get clarification on the situation, Saber kicked them out again without providing a reasonable explanation.

This kind of treatment is unacceptable. The lack of respect and poor communication from the staff, particularly Saber, made the entire experience horrible. We will definitely not be returning and will be taking our business to the YMCA, where the customer service is much better.

Source: Google

★ 5

Very good experience with Saber ! very mindful very demure

Source: Google

★ 5

Very friendly and helpful staffs. Glad Saber was the one to help me out!

Source: Google

★ 5

Thank you Saber for helping me out! I really appreciate the love and support you provided with my experience signing up with you!

Source: Google

★ 4

I really like this gym when it’s not busy. What are the most empty days/times?

Source: Google

★ 5

LA fitness is a great facility, with great equipment and great staff. I had a good experience signing up with Saber. He was very friendly and very helpful, he explained to me everything about the facility and the membership and I liked his attitude.

Source: Google

★ 5

Always welcoming and well kept.

Source: Google

★ 5

Great staff and lots of new equipment. Excellent place to get a work out in

Source: Google

★ 1

Source: Google

★ 4

Place has enough equipments+weights for any seasoned lifters. However, there's only one water fountain so if you are thirsty while lifting, you'd have to walk pretty far. Also, basketball court is too small that people only play 4×4.

Source: Google

★ 1

The Staff for today, Monday the 8 of July is terrible. She is just sitting there playing with the computer. I'm in the gym now; I came in she didn't even say Hello or Hi. I had to stand at a very specific place to observe her for some time; she is doing the same for every person who walks in. No hello, No smiling face. This is my first time even seeing her. She needs proper orientation about customer service. Mukilteo gym

Source: Google

★ 5

Source: Google

★ 5

I had the best experience at this gym. The personal training manager Alano is very attentive to my needs and end goal. He is very informative and has such a positive and supporting attitude. He seems to be very involved with everybody every time I come in. That’s exactly what I need. Love this gym. Thank you guys!

Source: Google

★ 5

Source: Google

★ 1

Thanks, Saber, for recommending me to join another gym. You should probably get to know your customer needs instead of inserting your own. Not good business practice to put down your own sister properties just for a sale.

Source: Google

★ 5

Source: Google

★ 1

I had the worst experience today at LA fitness Mukilteo, the director named Saber was very rude and was unprofessional after I had asked about the membership and the 3-Day Pass before signing up. The way of his customer services are not acceptable.

Source: Google

★ 5

I've got nothing but positivity for this gym! Never had a problem since becoming a member. With an outstanding staff, clean environment, and all the amenities a gym needs. What more can you even ask for?

Source: Google

★ 1

Make sure you read the contract at the end, the staff will try to rush you through and get you to sign before you have a chance to read. The contract clearly states that you can only cancel by mailing a request to their headquarters in CA. We got in a yelling match with a "manager" at the location. So embarrassing. I'm glad we did not sign up at such an unprofessional location.

Source: Google

★ 2

Ive been going to this gym for almost two years now at this specific location. The reason I gave two stars is because i so often see people using their backpacks, water bottles and even cell phones as place holders. They set their stuff on or near a piece of equipment and they leave it there so no one else can use it while they’re off using a different machine across the gym.

Also tons of people don’t re-rack their weights which can get a bit annoying.

Lastly, when masks were still “required” one of the managers there came up to me during my set and told me I needed to put my mask back on otherwise I’d be asked to leave. This was at 6:30 in the morning…there wasn’t anyone within fifty feet of me, let alone 6 feet. That is, aside from her. Completely ridiculous and unnecessary.

Source: Google

★ 1

Terrible service. The manager constantly neglected my friends and I as we were trying out the gym. They felt very dishonest and they could care less about their customers.

Source: Google

★ 5

Source: Google

★ 5

Awesome gym

Source: Google

★ 5

Source: Google

★ 4

There is no jacuzzi in this gym.

Source: Google

★ 5

Source: Google

★ 1

Rude and not trustworthy. General manager shoved me out even though I had a membership but not the phone app. Cancelling my membership because of the way I was treated. Also watch out for hidden fees. 60 initiation fee, 60 per year maintenance fee, towel fee, ect

Source: Google

★ 5

Source: Google

★ 5

Source: Google