★ 2

I gave them two stars because I love Orange Theory but this branch should get zero because of their refusal to make a reasonable accommodation for my disability even though I came into the studio the day before to give them a heads up on my needs and I offered to share documentation to back up my request.

It sucks that they can’t be more welcoming to people with disabilities. And here is a shout out to all of the OT branches that are more gracious AND follow the law:

“Under the Americans with Disabilities Act (ADA) (ADA), businesses that are open to the public must provide reasonable accommodations for customers with disabilities to ensure they have an equal opportunity to access the business's goods and services.”

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★ 5

Great coaches and staff! Full body workout in less than an hour!

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★ 5

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★ 5

I've been thoroughly impressed with the friendly, thoughtful, and skilled coaches and staff at this OTF. Great sense of community and encouragement. I've tried classes at many studios and this one sets the standard. I also appreciate the little touches like acoustic panels in the studio to make it easier to hear the coaches (and enjoy the music)! My only gripe is wishing this studio had the newer treadmills that go up to 15mph.

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★ 5

I started doing Orange Theory about a year ago. I was looking for a community of like minded people who shared my values for fitness. I have tried many fitness programs but I have not found anything as supportive and customized as orange theory. The workouts are heart rate based so if you are just getting started in your fitness journey or you have been pumping iron for a long time, you can work to your fitness level. I love how data driven the workouts are, and how you can measure your progress as you improve. I travel a lot for work so I have visited many studios but none are quite like Redmond Town center location. They go above and beyond to build community. This past weekend I participated in their dry tri event and the coaches went all out decorating the studio to match the theme (Mario Kart) it made getting up to workout on a Sunday just that much better. One of the coaches even made the most beautiful cookies. Highly recommend OT and the Redmond studio.

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★ 5

I love being a member here! The staff are so nice, the coaches are super motivating, and it’s such a positive environment. I would give more than 5 stars if I could.

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★ 5

I've been going to this 🍊 for the past 1.5 years and it is frickin' fantastic! I understand this format and type of workout isn't for everyone, but it definitely checks all my boxes.

The coaching staff is friendly and welcoming, with great feedback on form and techniques.

The atmosphere is fun and energetic.

The other members create a sense of community that embraces everyone.

The front desk has been very helpful and is quick to tackle all my dumb questions.

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★ 5

Love the coaches, love the workouts. It's great to show up and have someone just tell you what you're doing that day instead of planning it out yourself. I'm see progress slowly but surely.

Front desk is super friendly too and works hard to remember who you are and what stations you prefer.

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★ 5

I just completed my 50th OT class and have been loving it! I genuinely look forward to going to class. The front office staff is super friendly, helpful, and supportive. The coaches are amazing — highly motivated, energetic in every class, and they give clear instructions during the workouts. The community is really warm and welcoming. I recently participated in the Dri-Tri event, which was very well organized and had lots of food, drinks, and OTF merchandise for the participants. I 100% recommend it!

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★ 1

I can’t recommend Orangetheory Fitness to anyone, especially if you’re planning to travel or have a flexible schedule. Their payment policies are ridiculous and not at all customer-friendly. They’ll lock you into a membership and use you as a cash cow, even if you're not going regularly. If you need to pause or cancel for any reason, good luck – it's a total hassle.

And don’t even get me started on the physical space – during my last visit, I had water literally dripping from the ceiling. I don’t know how that’s acceptable in any fitness facility.

Also, here’s something shady: They ask you to leave 5-star reviews as part of some "challenge" they’ve got going on. That's why they have a good rating—it's all orchestrated. It's not genuine feedback; they manipulate people into boosting their image. So, if you're looking for a legit, honest fitness experience, steer clear of Orangetheory.

Save your time and money. I am downgrading this previous review to 1 but they deserve 0.

Special message to people on work visas- You might have some delays in visa applications and can be stuck in your own country for a longer duration- these people will start unusual policies and charge you so good luck.

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★ 1

I couldn’t click on POST without leaving a star, so I had no choice but to select 1. The customer service and accountability at this gym are beyond poor—it honestly couldn’t get worse. Despite providing all the necessary documentation for the extra month they charged me, there has never been any clear communication about their policy. They seem to just throw random rules at you to justify taking your money. I was only 1.5 days late submitting my medical note, and by the way, I had informed them in advance that the delay was due to my doctor being out of town, yet they still declined my refund. On top of that, they haven’t even provided a proper contact name or number to discuss this further. The team at this location is extremely unprofessional, and I’m deeply disappointed with my decision to join this OTF facility. No complaints about the instructor/s, but the front desk staff and those manages financial accounts are extremely unprofessional and uninformed in their approach.
I would absolutely, without a doubt, say a massive, resounding NO NO to join this facility and OTF team. Unfortunately it’s their model, that’s how they make money!

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★ 5

Welcoming gym, great for everyone whether they feel like they belong at a gym or not!
Coaches are very supportive.
It's pricey though, I almost downgraded to 4 stars for that reason.

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★ 5

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★ 1

I booked my class with the 12 credits I purchased before and when I showed up they asked for a credit card. First of all, the app and the email confirmation didn’t mentioned anything about bringing a credit card. Who takes their wallet with them to a gym that may not have a secure locker. Also why do I have to give you my credit card for the class I’ve ALREADY PAID FOR. The staffs were obnoxious and didn’t bother to tell me that I don’t need to be there and they’ve already refunded the credit.
I’d rather run on the Sammamish river trail than go to this studio but unfortunately I have some credits that I need to use.

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★ 4

Hi team - Please advise why are classes are getting cancelled every weekend? Don't see any classes for today? Last Sunday also, there were no classes?

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★ 5

Shout out to coach Erin at the Redmond location who puts her whole heart into this place. She not only makes the workout fun, but is always high energy, and puts effort into each individual that comes through that door. Love OTF!

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★ 4

I have been coming here since 2019 and enjoyed it, but I have to knock some stars for this new owner.

Before, the studio was so busy and so packed I had to book my appointments two weeks in advance. Now, the classes are never even half full.

The new class times make the membership borderline unusable. I. For example, start work from home at 0830 or drive to the office at 0715. My options for an AM class are 0615-0715, or 0730-0830.

Then, there's no classes again until lunch, which don't even conform to a working person's lunch hour so that we could go during the day.

Next classes start at 4pm, which might work for some people, then 5:15pm, which gives just barely enough time to get there after ending work at 5pm, as most do, hoping and praying there's no traffic or my team doesn't keep me late. 6:30-7:30PM is okay, but means my whole evening is dedicated to otf and by the time I shower and eat dinner, theres no time to take care of my other responsibilities, and this is the last class of the day until 5am, which isn't happening.

On the weekends, there are only three classes 0800 and 0915 which are kind of early when you might want to sleep in, but not impossible, and then 1030-11 which, again means your whole morning is OTF.

Before, classes started at 0500 in the morning and had only 5 minutes between. That meant if we wanted to go before work, we all had good options to go because we could go 0500-0600, 0605-0705, 0710-0810. The people who didn't work or worked late could go 0815-0915, or we could go at lunch really fast 1100-12pm, 12:05pm-1:05pm.

Same thing with evening classes. I don't remember the schedule there as well because I didn't have to focus as much on the end time, but I think it would be easier for everyone if the classes were maybe 5:30pm-06:30pm, 6:35pm-7:35pm, 7:40-8:40pm.

Weekends just need more classes in general. It's crazy I have to choose between waking up early/ skipping my other morning activities or not going at all.

I guess the idea is that if we miss a class we can drive to another studio, but the owners are not from Washington and don't realize there's no way in he'll most of us are going to rush over to Bellevue or Bothell to make a class. It's just not a thing with the way our traffic works.

I want to drop the rating to 3.5 stars, because it's also almost twice as expensive as it was when I originally signed up, making these inconveniences more frustrating. That said, the staff and trainers are awesome as always. Please, to the owners, make this studio usable. There are way too many residences within a walkable distance to see Redmond this empty.

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★ 4

Fun workouts and friendly staff. It doesn't get boring and you don't have to plan so that's a big motivation. Someone played Punjabi music once, that was a fun surprise. 😂

I didn't like their minimum 2 month sign up policy which was not clear when I signed up.

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★ 4

Nice location and ample parking on the weekends. Friendly staff.

Studio is on the cramped side, but manageable.

This studio needs more weights. They run out fast.

We will be back.

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★ 1

Beware. They take your credit card details even for a free class. That itself should have been a red flag and then they charge you for the free class without being transparent on their policies around rescheduling etc. The front desk or admin staff are not transparent and very ineffective and blamed it on new comers and lack of training. just appalling. SHADY way of operating a business. Stay away.

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★ 2

Signed up for a free class, unfortunately I was unable to make it. And was charged 30$ I wish they would have disclosed that on the sign up page. Instead it’s says “enter card info to hold your spot, we won’t charge you”

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★ 5

Great place to maintain fitness here

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★ 5

I am not any kind of jock or fitness fanatic, but this place has won me over with their talented, skillful instructors. Highly recommend.

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★ 1

Shady pricing tactics. When I signed up, the staff presented two pricy subscription options and made it sound like those were the only options. Only when I requested cancellation did they tell me there are less expensive options including non-subscription ones- buy class package

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★ 4

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★ 1

express my extreme disappointment and frustration with the level of professionalism and care exhibited in orange theory fitness center, particularly by the front desk staff. Not only were they unprofessional, but they also displayed a blatant disregard for the needs and concerns of new joiners like myself.

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★ 5

Great instructors, very clean facility, class pricing is a bargain for this area.

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★ 5

My Happy Place!

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★ 3

Great place for workout. I don't like the policy of not able to reschedule if I am not able to come because of sickness. They don't allow cancellation if the class is with-in 8 hours. So, I am not inclined to schedule my classes until one hour before the class, when I know for sure that I can attend. Hope they can change this policy, so it encourages people like me to schedule classes in advance.

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★ 5

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★ 5

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★ 5

Great instructors, very clean facility, class pricing is a bargain for this area. Overall, it is a great place to work out on your own schedule.

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★ 1

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★ 1

Terrible management. The gym has an extremely strict cancellation policy for memberships. It's essential to read the fine print carefully. Dealing with the customer service regarding membership related issues can be frustrating. It feels like they prioritize enforcing their policies over understanding individual circumstances.

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★ 5

Love the instructors, staff and the workout!!!

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★ 5

Newer to OrangeTheory but loving it so far. Both instructors (Chelsee & Patrica) in the classes I have attended so far have been upbeat and knowledgeable in each template. The gym and facility are well kept and clean. Loved the water rower and combination of strength training and cardio.

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★ 5

I so look forward to my OTF days! The workouts are challenging but fun and definitely bring results. The staff and coaches are very knowledgeable, kind and build a sense of community. All the equipment is well maintained and I love the variety of the workouts. I highly recommend!

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★ 5

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★ 4

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★ 5

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★ 4

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★ 5

I have found orange theory to be the best thing I have ever spent my money on. . After doing it for some months I felt always energetic, more positive, healthier and leaner. The class is so fun.

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★ 5

It’s one of best fitness regimes that incorporates discipline and rigor .. Just wanted to give a shout out to Coach Kristina , she just did my coaching session of transformation challenge and was very insightful with simple , practical and doable tips .. #Grateful

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★ 5

I cannot say enough about OTF and the Redmond location. I love the workouts and always look forward to going. Along with a great workout, the team and community at Redmond are the best! The front desk team are super welcoming and friendly. Coaches are motivating, personable & always there to encourage you on. Along with meeting some great people from the community. OTF Redmond is perfect!

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★ 5

Great workout and great team of staff and coaches.

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★ 5

Been a member for nearly a year now and I've got to say, I'm a big OTF fan.

Originally, I was a massive skeptic, but thought I'd give them a try as I shopped around for gyms and I ended up immediately hooked. I upgraded my membership in January to have unlimited classes and I don't anticipate going back. It's been a real and phenomenal change in my life to be doing OTF, and even at their hefty price point, I still strongly believe they're worth it.

Specific to the Redmond studio, I genuinely love everyone there. Staff is amazingly friendly, Kathy the manager is genuine, and the coaches are phenomenal (genuine shoutout to all of them, but especially Erin!)

Can't recommend OTF Redmond enough.

Source: Google

★ 5

Love this place. Friendly staff members, coaches and fellow members make it a second home. Coaches make us believe in ourself and to push the limits. Every day there is a new workout and one of the best hour of the day. Thank you for all the help and support as always!!!

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★ 1

Staffs working in OTF Redmond cannot be trusted. In December 2022 I asked a staff(Dont remember the name) she said I just need to tell them a week before. I double checked with her about the 30 days notice policy, she said its fine. Later when I want to cancel at the end of January 2023 they are saying I could have told 30 days before. Or I need to pay for February and March onwards membership will be canceled. So I signed the cancelation documents on January(I have proof). But they dint cancel the class. They deducted the fees in March as well. Luckily I found this from credit card statement. So I called them, "Kathy Tsai" manager asked me to sign the cancellation document again. I dont know how they missed the signed document. So the staffs cannot be trusted here, also please keep an eye on billing even if you cancel.

I also read a lot of similar reviews which inlines with my experience.

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★ 5

Had an amazing experience at this gym. Coach Karen was very knowledgeable, kind, encouraging, and helped to accommodate my previous lower back injury with alternative exercises to ensure I kept my back safe and free of further injury.
The front desk associates were very kind and welcoming and the gym, bathroom, and showers were clean. I will return to this gym when I am in the area.

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★ 5

Look, I don't want to oversell it, but signing up for classes here did wonders not just for my physical health but also to other aspects of my life. Classes are easy to follow and you're free to work at your on pace, coaches are always helpful, staff makes you feel welcomed, and there's something satisfying about seeing numbers go up on the screen as you go through a workout session.

Source: Google

★ 5

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★ 1

Getting membership with orange theory was one of the worst decisions of my life.
I read the contract, it said I had to notify them 30 days in advance to cancel the membership. I decided to go beyond that and notify them 2 months in advance, just in case. To cancel membership, studio must send you cancellation form to sign. Only after signing, they stop charging the credit card.
The first time at the beginning of November 2022 I went in person to the studio and asked front desk to send me membership cancellation agreement, and they didn’t. Since then I kept asking them again and again every time I went to classes to send me the form. I left 10 follow up emails, called multiple times and asked front desk so many times in person to send me the agreement.
Front desk people gave me so many reasons why I still don’t have my cancellation agreement: “Oh, we forgot, let me take care of this now., “We will send you agreement within 15 minutes”, “Email our studio manager and they will help you”, “it’s holiday season, studio manager is out of town, she will be back tomorrow and reply to your emails”.
I started consulting with legal team provided by my employer to see if what they are doing is legal. And then, I was blessed that the moment I called the studio on January 5th, studio manager was in the studio, so I was directly connected. And….. studio manager heard about my story for the first time…. So none of my emails were read and not even a single person at front desk mentioned my name to studio manager….

I first requested cancellation document beginning of November, I received the document January 5th.

Source: Google

★ 5

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★ 5

A great studio with best coaches in the town that’s OTB Redmond for you! Highly recommended. I love this place and daily routine in my life.

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★ 3

This studio has fantastic staff and coaches, and the members are awesome. However, this building is the worst studio in the area. There is absolutely no sound deadening material on the ceiling, so there is a horrible echo for the music and the coaches voice and it makes it hard to hear, and extra loud. This studio also suffers from a moisture management issue, it’s humid and very hot. Lockers are the older style that do not have codes, and the water from the fountain is not chilled. I will continue to come back though for this studios awesome schedule with the Saturday 90 minutes. This studio could be really great if they just add some sound absorbing foam to the hard ceiling to reduce the echo.

Source: Google

★ 5

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★ 1

Coaches are great and I have had great experience in the 6 months I had been a member. However this morning I had the worst experience and I have to knock out stars. I came in at 10:05 at the facility for my 10 am class and I was told right away I couldn't join the class as they could only allow 5 minutes late and she showed the the clock on the big screen was showing 10 seconds past 10:05. The class only had 6-7 people this morning so it's only 30% occupied at best. Why would someone fuss on 10 seconds? Arguably I walked in the front door at 10:05!!!

I tried to reason with the staff when she told me I should go to another class later that I have 3 young children and the only time slot I could make is AM and only on the 2 days the 10am class is being offered. I also told her I was trying hard to make it to class even though I had an extra errand to do this morning, hence why I was 5 minutes late. She did not budge and only said "sorry" with no empathy whatsoever. The other girl was also just staring blankly.

This experience is completely unacceptable. I've only used 3 of the 8 classes I can sign up for the month and even if I was able to join today's class I would still have 4 classes unused. I feel completely ripped off and I find the staff to be completely disrespectful. I hate to say this as I've loved the trainers at this location, but these ladies who happened to be at the front desk this morning had no sense of empathy or customer service at all. Also FYI, they require 30 day notice for auto-renewal cancellation, so after you notify the staff you intend to cancel you would still have to renew for another month before getting discontinued.

Source: Google

★ 5

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★ 4

Love orangetheory. All the studios are maintained and managed different. I like this particular studio. It’s clean and well maintained. The instructor was great as well.
The only feedback I have here is that, compared to the studios I used to visit in Florida, the studios here don’t have some toiletries in the shower/washroom(for example, lotion, dry shampoo, etc).
Also I have definitely experienced in some studios that the coaches encourage you constantly and they help you with your posture regularly. I don’t see this in Washington state studios.
I would recommend this studio!!

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★ 5

Jill, the head fitness coach is amazing. Love the variety and balance of workouts.

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★ 5

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★ 4

Sessions are really great, studio is not that spacious, when compared to others. Other than this complaints = none.

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★ 5

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★ 5

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★ 5

I have loved the program at OTF and the coaches at this location are incredible. Jill is so caring and really pushes me without pressuring me at all. I have been thrilled with the results I’ve seen in just 2 months.

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★ 5

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★ 1

Revising my review as I previously left a 5-star review. I had to pause my membership. After 30 days, I was charged for another month of membership with no warning. I paused my membership because of health issues that got worse during the pause. I contacted the studio about this, assuming it was a mistake. I was treated with 0 empathy. They claim they notified me that my pause was ending (they didn't) and refused to work with me to refund the charge (or even part of it). From there, it was very difficult to cancel my membership. They told me I would be charged for another billing period (i.e., paying an extra 2 months total) in order to cancel. Luckily, I moved >25 miles away so I was able to avoid an extra month's charge but I had to ask for this several times even though it's a clause in the membership agreement. If you intend to stick with the studio forever without encountering any health issues, this is a great place to workout. However, if you expect to be treated with respect and have any flexibility in your membership, do not join here.

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★ 5

Pro coaches and friendly staff.

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★ 5

I love the energy of this place!
All the coaches are so motivated and that is contagious, suddenly you will found you given everything in every class and accomplishing goals.

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★ 5

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★ 5

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★ 5

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★ 5

Love it. I've been going to Orange theory for about 6 months and I feel few years younger

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Horrible experience from front desk and the studio manager. Rude, zero conscience and zero customer empathy. I raised a request to transfer my membership to California two months ago and it is still pending, and they continue to charge me each month. I keep making calls, emails and tickets between the studios and customer care. But the studio manager acts as if everything is normal and she is doing me a favor while she continues to charge and cannot give an expected date for transfer.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

This place surpassed my expectations. Very happy to have found this gym.

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★ 5

Great community of people!! They get to know their clients on a personal level!

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★ 3

OTF Redmond Pricing: $189/month

If you want limited access to the gym you can get a few options:

$129/month for 8 classes or $89/month for 4 classes

You need a tracker to participate properly. It’s $79 for one that goes around your body/chest. $189 ($119 sale) for the arm band one.

Giving 3 Stars for nice staff and non-transparent pricing. Even over the phone (with the redmond location, not hq) they won’t give pricing, probably so you can’t compare to other OTF locations.

If you found this review helpful, please give it a thumbs up so it floats to the top for others.

Source: Google

★ 5

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★ 5

Love the energy of the class and amazing coaches!
Makes the workout very easy

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★ 5

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★ 5

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★ 5

I stay because of results, but I also love the music, the variety, the thoroughness of the workout, and the energy and friendliness of the coaches.

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★ 5

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★ 5

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★ 5

Great OTF studio with awesome staff and coaches! Parking is never an issue as well and it will be right next to the light rail!

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★ 5

Orangetheory Fitness in Redmond is my happy place. From the desk staff, to the coaches, to the members... it is such a positive and welcoming environment. I love that the workout changes each day so I never plateau. Each workout is challenging and adapatable for everyone's fitness level - from those just beginning (or returning to) their fitness journey to those who are already amazing athletes.

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★ 5

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★ 5

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★ 5

I LOVE OTF Redmond! The workouts are fun and challenging. I especially love benchmark days. Everyone from the front desk to the coaches are amazing and positive. I love going to a gym where the staff know my name and check in with me. Great sense of community here.

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★ 5

Orangetheory’s approach gives everyone in the studio an ability to customize the workout to produce optimal results for their own body and fitness level. It’s also an awesome use of technology to measure output and results in a way that encourages participants to do what’s right for their own body, vs. dig themselves into an anaerobic hole they can’t recover from. It’s a novel and unique fitness experience, and I’m genuinely enjoying it.

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★ 5

Great, dynamic workouts and great energy from the coaches!

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★ 5

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★ 5

2nd workout and both coaches are dedicated and make a point to check in with everybody during the session. Really enjoying it so far.

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★ 5

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★ 5

Loved it . Awesome studio and coach!

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★ 5

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★ 5

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★ 5

Obsessed with Redmond OTF. The staff and the coaches are SO GREAT. Love every single one of them and look forward to my workouts every single time! I recommend that specific location to everyone I know because HOW CAN YOU NOT?! The best best best best best people work there. The atmosphere is awesome. Its always clean and they make sure everything is sanitized ALWAYS!

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★ 5

Great workout, great people, facilities are always clean and the employees are super friendly and helpful. Great place for a workout

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Just one hour. Low impact. Gets a good full body workout and focus on core with light-med weights mixed in. Lots of running and rowing but never for long nor same pace boring.

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★ 5

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★ 5

For anyone totally intimidated at the thought of working out in a group setting/getting back into the groove of working out/just starting to work out or someone who just needs a killer workout, I can not recommend Orangetheory more. This is an entire community of support, encouragement and kickass people. Try a class, I promise you won’t regret it.

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★ 5

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★ 5

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★ 5

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★ 5

I love the facilities, the coaches are amazing and desk staff are always friendly and helpful. I love OTF! You don't have to think about what you need to work on and the workouts are way more intense then I could ever put together. Love it here!

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★ 5

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★ 5

I was referred to OTF Redmond by a friend and am glad I followed the recommendation. After my trial workout, I immediately signed up. I was looking for a more disciplined form of workout with all the exercises planned and timed. I do not have to plan my regime as Robin has everything chalked out. I go for Robin's workouts and I really like her style. She is always there to help me clarify my doubts and highly motivating. With all the core exercises, she will demonstrate all exercises with the modified options as well.
Their monitor band is good and I like to see the run-time performance on the screen while exercising, as it helps me figure out when and how much to push myself.
After 4 workouts itself, I can see and feel the difference in my body. It feels more toned and I feel more energetic too! The front staff and manager are all very friendly, and helpful. Always ensure to resolve the problem, if there is any. Kudos to the staff!
If you are looking for a gym, then I would highly recommend visiting them once and try them before committing elsewhere.

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★ 5

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★ 4

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★ 5

It’s a great all around workout. The coaches are fantastic, fun and encouraging! Everyone works at their own pace so all levels of athletes and you don’t feel intimidated. Booking the classes in advance and getting charged if you don’t show up keeps you accountable for keeping up with your workout routine. I’ve been trying for years to find something that keeps me motivated and I’ve found it with OTF!!!!!

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★ 5

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★ 5

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★ 5

Great sense of community, it's fun to work out here. Knowledgeable and encouraging coaches who know how to push you. Love this place..

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★ 5

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★ 5

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★ 2

It's boring

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★ 5

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★ 5

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★ 5

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★ 5

Been here for just over a month and have loved it so far. I’ve taken mainly Jill’s classes and she’s one of the best instructors I’ve had for any group fitness class.

It does take a second to get the hang of booking classes and the class structure, but everyone’s been super helpful if I’ve run into problems.

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★ 3

My husband and I were members for almost 9 months. Overall we really like the OTF workout. The coaches (especially Jill) are really positive and encouraging. Our issue is with the OTF business model, which is really high pressure on members and requires 30 day cancelations. With all of the swag and bright orange around and the difficulty required to cancel... it honestly feels... cult-y? They even try to guilt you into posting about your workout on Facebook *after every class.* If you post online they'll donate something (we don't know what) to XYZ charity. That's great but why not... just give to charity instead of guilting your customers (who pay $159/mo) into doing your marketing for you? One week during the transformation challenge, the weekly "challenge" was to see which team could post the most on Facebook.

If you give them your phone number online for example, they will not stop calling you until you answer. It's a high-pressure sales experience that rubs me the wrong way. After almost 9 months of going 2-4x/week, the front desk staff never greeted us by name. We never really felt a part of the "community" they claim that they have. I prefer customer-centered gyms over profit-centered ones. Now we're at a great $65/mo gym that lets us cancel 3 days before our bill date. We have no intent of canceling but it's just more comforting to give my money to them that focuses more on improving my health over their own profits.

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★ 4

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★ 5

Everyone is so positive and helpful. The workout is tough, but scales to your ability and therefore feels do-able. Love it!

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★ 5

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★ 5

The workouts planned for the session are always unknown which excites me to look forward to attending it. Had it been same every session, it would be very boring for me. I like it that I have the freedom to make the workouts more or less challenging for me based on my needs. Most importantly, even though I wanted to do workouts on my own I felt the need for supervision sometimes which now I can get in theses sessions with the freedom to improvise.

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★ 5

Excellent gym with programs for good health, with classes generally half cardio and have weights.
Highly recommend if looking for a structured gym program with coaches.
Redmond location has awesome coaches and team

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★ 5

I like the intensity, the varying of classes so it doesn't get boring, the coaches, and I always get a great workout!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

The classes are challenging yet fun. Love Christine as a coach, she takes the time to assess your personal workout needs and recommends good form during the exercises to get the most splat points! Highly recommend!

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★ 5

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★ 5

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★ 5

Love the workout experience and the staff!

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★ 5

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★ 5

BEAUTIFUL FACILITY AND FRIENDLY STAFF AND FUN WORKOUT!

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★ 5

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★ 5

Boom

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★ 5

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★ 5

I am hooked on this class! Love it!!

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★ 5

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★ 5

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★ 5

High energy guided group workout that combines strength and endurance over a compact hour of calorie blasting with incredible coaches and good music!

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

I've finally found that balance in a gym..challenging but not intimidating, 1-hour workout but I can see the results, motivates me both in the gym and to make healthy decisions all day. Let's be honest, sometimes I dread the workouts but I know I'll feel better afterwards and have more energy--I'm hooked and I keep coming back for more!

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★ 5

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★ 5

The coaches here are excellent! Very helpful for all levels. Clean & always good energy

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★ 5

It is different everyday. The coaches are awesome positive people that are willing and able to help throughout class. The class is only an hour long, I can do anything for an hour.

It was challenging, yet motivating, and it went by so fast! Being on the treadmill was painful and seemed like forever (cardio is not my thing), but then it was time to switch to the weight room (I love weights). It was great! I can't wait to go back!

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★ 5

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★ 5

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★ 5

I love OTF! :D

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★ 5

Workouts are always different. They are also accessible to all levels of fitness. The coaches are there to help and support. They provide the right amount of feedback and instructions.

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★ 5

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★ 5

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★ 1

Horrible cancellation policy. It's all about the money with this company.

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★ 3

First real workout in YEARS and I loved it! Erica was amazing and helped me with modifications and lighter weights when I was floundering! Not very happy with the communication between the awesome staff and the manager. Was told of a guaranteed first five class placement. Called to get placement and was told that The guarantee did not exist. When I pressed, was told that they do not offer it anymore... blame was passed to staff for giving wrong information. In my experience, good managers do not name staff and pass blame.

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★ 5

It's great that it's always a bit different even though you know you'll spend time on a rower, on a treadmill, and with weights. The coaches are fantastic!

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★ 5

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★ 5

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★ 5

Love it here! Every day is a new workout. plus the coaches and the front desk staff rock!!

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★ 5

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★ 5

Karen was a great instructor. Loved the 5AM workout!

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★ 5

Super fun workout and always changing - no rut to get stuck in.

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★ 5

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★ 5

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★ 3

Read the contract before you sign them! A great place to work out. Very friendly employees. Would absolutely love their workouts.

But devils are in the details. They tell you that they have no contract. I had to suddenly leave the country and couldn't give them a 30 day notice. They were there to rip off. They said even if i couldn't make it to the studio, they would still charge $179. Man, where is the customer service? If i don't use your service, why would you make me pay? I just think it's not fair. When i wanted to enquire about this weird policy, the manager Soniya literally snapped at me. she YELLED! I ended paying $179 and not using the facility. Some businesses just prove their hunger for money.

Btwn, each orange theory has different terms and conditions. The one in NC says that if you move more than 8 miles, your contract can be cancelled without prior notice.

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★ 1

The Redmond Orange theory is the worst location I've been to. It's close to home and convenient but I can't go here often because they use way too much airfreshener!! I get a headache the second I walk in. And the bathrooms are even worse. This is the dumbest thing when you're working out. If I have to use the bathroom during the workout I can hardly breathe in there. It's also super hard to understand what any of the trainers here say during the workout!

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★ 5

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★ 5

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★ 5

I like the intensity and duration. They help me get the results that I am looking for while still working a very demanding job. Best of both worlds!!

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★ 5

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★ 5

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★ 5

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★ 5

I've been to my fair share of OTF studios. Redmond has been the best. Their staff are the kindest and most hardworking people who make you feel cared for from the moment you walk in the door. This gym is for all body types, ages, people. Do your self a favor and check it out!

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★ 5

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