★ 3

Adjusted this review for the fact that , unfortunately, the process of cancelling my membership was made way harder than it needs to be. Definitely a bad business model , makes the place feel scammy. The gym itself is OK and the staff are accommodating to the best of their ability- the work outs are often confusing and you have to read note sheets on the treadmill while you're running to keep up with their "programmed exercise."
The music is often trashy and loud , however they do offer ear plugs at the front desk.

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★ 5

Thanks OT Wallingford your friendly encouragement and expertise helps keep me healthy !

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★ 5

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★ 4

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★ 5

Coach Julia has the chops and the props! She sets the standard for what a coach should be. Encouraging, driving, supportive and pushing just when you don’t think you have e anything left. I work harder and get a better workout when she is wearing the mic.

Source: Google

★ 3

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★ 5

Highly recommend OT! Went for the weights, but it’s really improved my running too. Love the instructors at Wallingford - & the front desk staff are the friendliest! It’s been a perfect place for the last 10 months for me - really life changing! Love my OT family & routine! 😄🎉💕

Source: Google

★ 5

I’ve been training in OTF for the past 5 years and by far this has been my favorite studio, always clean, coaches are amazing, the staff is always ready to help and are super friendly.

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★ 5

I love OTF Wallingford!! The coaches are the best— very experienced and high energy. Lots of class times to flex with your schedule, and I love the 2G class formats that this studio offers. I also have appreciated the cleanliness and quality of the studio itself- equipment is always functional and in good condition. I’ve been to many OTF studios across the country and this one definitely exceeds expectations. Such a good community at the Wallingford studio!

Source: Google

★ 5

My favorite kind of workout , love that every class is different, I end up so full of energy every class. Love my studio, the best coaches and staff 🥰🥰

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★ 5

A great place to exercise! It’s the first place that has motivated me to work out in a long time. My favorite OTF in the Seattle area. Still going after close to 2 years!

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★ 5

Best studio in Seattle! Awesome coaches and staff! Very good atmosphere! Club is always clean and equipment in working order. Highly recommend

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★ 5

Great workout and great staff!

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★ 5

Fantastic gym! Clean, great music, friendly staff.

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★ 5

OTF Wallingford rocks! The staff and coaches are friendly and fun and always make me feel welcome! Plus, it’s a great workout! Longtime member for a reason.

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★ 5

Love this studio! Front desk peeps are so so nice (and they help me with soccer when I need a sub for my rec team!), fav coaches are Corbin and Lana.

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★ 5

Love working out here! There’s so many little details that keep me pushing harder. The coaches are A+!

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★ 5

I just came here to say that there was a sticky situation during class today in Wallingford and our instructor Lauren, as well as the rest of the OT team, handled it like champs. Way to go guys! I appreciate you!

Source: Google

★ 1

Honestly, not a fan of this studio. If you’re looking for great classes and good vibes go to Shred or CycleBar.

A few reasons below:

1. Can’t warm up on the equipment before class.
2. Can’t bring your phone in the class (didn’t use it) however, phones aren’t even allowed in the studio
3. Charged us for the *free class* - My brother law was visiting from NY, so saw they have a “free class” on their site in large orange writing. We signed him up. We got there and they wouldn’t give him the free class since he’s out of state. She showed me where it was on their site and it was very very small writing at the very bottom of the page. I understand “policies” however, I think they could have made an exception, rather than trying to make a quick $30
4. Don’t provide any towels, you have to bring your own

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★ 5

Love love love working out here!! Really nice front desk staff, all the coaches are great, and the layout of the equipment in the studio is spacious compared to many other OTF studios.

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★ 5

I love the fact that you have a routine to follow, and lots of young folks which makes me work harder to keep up.

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★ 5

Efficient workout with exceptional staff and clean facility.

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★ 5

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★ 5

Shout out to Coach Corbin! He brought such great energy to the class that made me push myself so much more than usual. I’ve been a member for over two years and this is my first time at Wallingford location. I love my home studio and dread going to other locations but the staff here were friendly and organized and Coach Corbin made my one hour drive in pouring rain totally worth it!

Source: Google

★ 5

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★ 5

I have been a member for a few years and have really enjoyed it.

On two occasions I had to put a medical hold on my account due to injuries and they made it easy to do so and make adjustments as needed.

The staff and trainers are friendly - shout out to Corbin, Adna, and Alaina!

Also one thing I appreciate is that the culture is uplifting and encouraging. All bodies and levels of ability are accepted.

Source: Google

★ 5

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★ 5

Have been going here for the past 3 years and love it. Always able to get a great workout in. Corbin, Alaina, and Jenna are great coaches that help push you during the workouts

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★ 5

Love this studio, great coaches and staff!

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★ 1

This poor review is for THIS specific location only. I have been a member with OTF for almost 1 year now. I’ve gone to classes at difficult locations all over the country. I have ALWAYS had a favorable experience with each and every location except this one. This was the first time I was visiting this location and, as per usual, I knew I would need to fill out paperwork and give them a card to put on file. The class was booked for 5:15pm on a Thursday. I left work early to make sure I would make it on time to the class but there was massive traffic and road work which delayed me. I did still happen to make it right at 5:20pm which is at that 5 minute mark they allow you to make it. I have unfortunately had to do this a few times at other locations and I’ve never had an issue. I was always told that as long as I make it at the 5min mark I would be okay. When I walk in, a woman at the front desk by the name of BRYONY decided that wasn’t good enough today. So she refused to let me in class. She proceeded to argue with me instead of just letting me sign the paper and run in. I quickly realized that she could care less about me and what it took for me to make it to class that day (the only reason I went was because I wanted to see coach Julia who is fantastic). She did not one apologize or offer any level of proper customer service (I work in healthcare so I know a thing or 2 about good customer service), it’s like she gained commission off of people not making it to class or something. She was so cold and had a very I don’t care attitude about my situation. I’ve NEVER had somebody treat me the way she did at any other location before and I was so upset I just left. I know that I’ll NEVER come back to this location and that I’ll never recommend it to anyone simply because of her carefree and irritating demeanor. There were so many other ways she could have handled this and she chose to be a B-word instead. This woman is highly confrontational and I can only hope the owner sees this review and offers her some formal training on how to handle customers better. I am so disappointed, for $200+ a month, I expect much better care than this.

Source: Google

★ 5

The Wallingford Studio is great in all aspects!

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★ 5

Front desk staff are very friendly and helpful. Instructors create a great environment to workout and improve. The workouts are well-designed to achieve results and keep things fresh.

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★ 5

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★ 1

Horrible gym ever with poor client management. After I froze my account last year, I’ve been charged for 6 months without noticing. So basically charged for 720 dollars without using the gym at all. When I first signed up, my card was billed wrong…..

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★ 5

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★ 5

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★ 1

Hate their cancellation policy which requires customers to give you a notice of cancellation at least before one billing cycle which would mean that you may have to pay for one more month if you decide to cancel after your billing cycle. I have never seen such harsh policy in any other fitness studio or gym

They do not even offer prorated cancellation that would require at max 30 days of notice

According to me this memberships should be cancellable anytime before billing cycle

Source: Google

★ 5

Good exercise

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★ 5

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★ 5

I just tried my first class at OT after my bootcamp instructor announced his retirement. Several of my comrades from bootcamp have recommended OT and now I will be recommending it as well. They have a super friendly staff and high energy coaches. It was a full body workout with cardio and strength and I loved seeing the progress on the screen during the workout. VERY FUN!

Source: Google

★ 5

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★ 1

Staff is cunning and don't tell clients about additional fees and some locations don't support direct transfers

This location will make you cancel the membership and charge extra month. This is just to transfer your account to another OTF location.

Management is not supportive at all

Beware of the fruad !!!!
Let's raise consumer complaint

Source: Google

★ 5

The coaches and studio managers make me feel like I'm part of a family :)

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★ 5

Fun workouts and sweat a lot! 😅

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★ 1

Loved it at the beginning and coaches are great. However I was recently diagnosed with a medical condition and have multiple doctors telling me not to exercise. I cancelled my membership and have been asking for a refund for the month since I can’t go. The manager won’t do anything about it.

Source: Google

★ 5

This is my favorite location! It’s clean, the machines are comfortably spaced and in working order. The instructors are great and play good music.

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★ 5

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★ 5

Great place for HIIT workouts on the treadmill with just enough weight lifting to feel some upper body work. The improvement in my heart rate recovery is outstanding in just a couple months. Definitely recommended!

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★ 5

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★ 5

I just tried my first class here today and loved it! Becca and Lauren were fantastic and they were a big reason I decided to get the membership. They were super helpful and open to all of my questions! This workout class is amazing if you love running or want to get into it and the coach is very invested in your progress. Corbin was my coach today and he was great. Would definitely recommend!

Source: Google

★ 5

Get in here and work out STAT! This place is incredible-and this is coming from someone who usually hates organized fitness classes. Orangetheory has changed my life for the better.

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★ 1

Charged me a drop in rate for the free class. Beware.

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★ 5

Pretty great workout place. You are just focusing on all round body movement and an immature at working out then this is the place. Working under the orange lights is amazing. The staff is great. The coaches are well trained. They help you with an alternative in case you find any exercise difficult or any limitation.

Source: Google

★ 5

Clean facility, great equipment and the coaches are awesome! Corbin is super energetic and very helpful with correcting form.

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★ 4

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★ 5

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★ 5

I’ve been to many different Orange Theory locations over the years and Corbin has got to be the most energetic and fun coach out there. Love this location and the staff!

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★ 5

excellent environment with coaching music measurements and results. highly recommended.

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★ 5

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★ 5

Love the coaches here especially Corbin!

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★ 1

I would give this facility a negative star rating if I could. One star isn’t low enough. I notified them of an injury and they said I could suspend the account until I was better and then they turned around and charged me with absolutely no notification or authorization. I still had several classes I hadn’t used which were fully paid for and then to make matters worse they charged me $120.17 on top of that - charging me for more classes I can’t use. They didn’t bother to let me know they were charging me. Don’t give them your credit card information!!! I’m injured and can’t use Orangetheory. Very upsetting. They took full advantage and ripped me off. Serious unprofessional communication.

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★ 4

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★ 5

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★ 5

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★ 1

i cancelling my membership more than a year ago, and somehow started being charged AGAIN! and this is NOT the first time!

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★ 2

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★ 5

Great coaches and staff at this location! Doesn't make the workout any less difficult but does help motivate you.

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★ 5

I really loved the staff here! The coaches are always very encouraging, they pushed me and always corrected my form. Loved the vibe, the music and the people.

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★ 5

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★ 5

It was a great workout with a high level of energy. Being my first time there, the instructor, Julia, was really helpful in making sure I knew what going on so I didn't get lost. The front desk staff were super welcoming and the facility was well thought out and clean. I'll be joining.

Source: Google

★ 4

This OTF studio is great. All the staff is welcoming. The Trainers energy keeps the class engaged and pushing for splat points. The workouts are challenging and never the same 2 days in a row. Results are felt and seen with OTF workouts!

Source: Google

★ 5

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★ 5

Love the intensity, the variety of workouts, the focus on the whole body, the music, and (BY FAR) most of all, the front desk staff and coaches at the Wallingford location. I recently moved across town, but still make the much longer drive to the Wallingford studio vs. the studio in my new neighborhood, just because of how amazing the team is in Wallingford. You guys have something special here — keep up the great work!!

Source: Google

★ 5

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★ 5

Fun place to get a great work out.

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★ 5

Love going here. My regular coaches - Meg, Alaina, Corbin, Donovan, Julia - are terrific with lots of energy. They are all a fantastic source of encouragement during tough workouts. This is a great location with easy street parking. Also, shout out to the front desk gang for being so darn personable and helpful. Lastly, we've a great community of OTF enthusiasts here - come join us.

Source: Google

★ 5

I enjoy the staff, their energy, and this studio's ability build community. Plus the works out are great!

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★ 5

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★ 5

Love the people and the coaches!!! Miss a few classes here and there but they are not rude about it and provide such a great experience. They make working out easy!

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★ 5

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★ 5

Great environment with great people! Taylor and Richard are always willing to help me and are AMAZING!

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★ 5

I love the people and the workout at OTF Wallingford. From the front desk, to the instructors, to the location, everything is just great about this studio. I'm in the best shape I've ever been in my life. I would highly recommend OTF workouts, and particularly the Wallingford studio, for anyone that would like to give it a try! You'll walk out of there every time feeling just amazing about yourself :)

Source: Google

★ 5

The OTF Wallingford crew is the best. Coaches are awesome, front desk staff is exceptional. Shout out to Taylor, Mike, and ALL the coaches.

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★ 5

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★ 5

I love my regular coaches - Meg, Julia and Corbin! They help me to get the most out of my workout and are patient when I need to make adjustments. Under their tutelage, I have achieved more than I ever thought was possible. Thank you!

Source: Google

★ 5

Source: Google

★ 5

Great team at Wallingford! Friendly, nice, and accommodating . Love the energy and music during the workout sessions. Highly recommended!

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★ 5

I just love this studio! From the Front of House Staff to the Coaches to the Manager to my fellow Athletes, my experience with this crew has been nothing short of amazing. I find joy and appreciation in the community I have found there. OTF Wallingford FTW!

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★ 5

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★ 5

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★ 5

Really like this location. Convenient spot with street parking and good instructors across the board. Corbin is especially great but they're all fab!

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★ 4

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★ 4

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★ 5

Newish studio that opened in December 2018. Clean, equipment is in good order. Excellent coaches especially Alaina and Julia. Wonderful SA staff at the front desk. Great class offerings, but classes fill up quick on weekends, so book early.

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★ 5

So got my work out in!!

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★ 1

Horrible customer service at this location. Manager is unresponsive. Hard to change membership and to book classes.

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★ 5

The front desk staff is AWESOME. Eric, Mike and everyone are great. Instructors are AMAZING too and make a hard workout extremely fun. Keep up the great work. We love having you in the neighborhood!!

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★ 5

Loving OTF Wallingford! Friendly staff, great coaches (Gregarious is my favorite!) fantastic location, and clean lockers and equipment. This workout has really improved my fitness level, running pace, and general self-confidence after a long break from taking exercise classes.

Source: Google

★ 2

Bad customer service , much better locations to join. Would not recommend this location unless it is super convenient. Manager is awful.

Source: Google