★ 1

I've been working out at Orange Theory for three years, and have had memberships at three locations as I've moved from CA to OR to WA. I've also visited half a dozen locations as I travel for work. The cost was well worth it to me because their customer service has felt like a caring community, gracious and interested in the clients.
I've experienced a difficult health set back that's been as emotionally taxing as physically. Two weeks before starting a medical program that restricts me from working out, I informed Hazel Dell location that I needed to cancel my membership. This was in September.
Instead of showing even a hint of compassion or care about what I was going through, they promptly told me that they'd charge me for October because their policy states that I needed to give 30 days notice or they'd charge the next month's fee.
So here I am, admitting defeat to my love of working out and I get charged $161.52 for a gym I can't use.
The guy at the desk was cold and insensitive. Every other location in the past, I've seen them connective, caring and gracious with community members about financial and other challenges. Policies are understandable to create boundaries and not be taken advantage of. But they can also have one-off acceptions made, when working with human beings who are struggling.
If you're going to work out an an Orange Theory (which I highly recommend - it's so fun!), find another location to pay your membership fees at.

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★ 5

The most amazing people and the BEST orange theory location! I’ve been to different orange theory studios across the country and this one always feels like home to me. The people who work here care so much about you as a member and from top to bottom are nothing but the most genuine around. As a former athlete I was struggling to find motivation in the gym and this place makes it easy to want to wake up and work out. Love you otf hazel dell!

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★ 1

Postponed subscription due to travel and there was a fee, which is ridiculous. Spouse went in to cancel for both of us and only one account was cancelled even after it was specifically detailed to cancel both, as such, was charged another month. when my spouse went in to address this they said ''the manager would call'', and never did. She again went into to address the extra charge and the manager was an absolutely unprofessional, un-caring, rude individual who basically said, ''sorry, not sorry". I do not recommend this orange theory location for this type of treatment to a paying customer, regardless of if it was because of a cancellation. Subscription requirements and cost are ridiculous as well.

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★ 1

Beware! The Heart Rate Monitor costs extra!
I took 2 free classes at this gym and was handed the HRM on my way into class. So, I spend $225 to purchase 12 classes and I'm told when I show up for my first paid class that the HRM is an additional $120. I honestly felt duped. I asked to speak with a manager and was told one would call me. It's been 10 days and I've left two voicemails and still haven't heard from a manager.

***Edit to add that I sent an email to the address provided below. It's been a week and I still haven't heard back. Previously, if I had gotten an apology, I may have considered keeping my membership, but it seems this location is poorly managed and I'd really just like my money back at this point.

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★ 5

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★ 5

All of the coaches are fantastic and well rounded! The entire staff is always friendly and extremely helpful too. OTF Hazel Dell is the best.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great people and a challenging work out ❤️

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

This studio have employees who lie about terms of your contract, they don’t tell you that after taking unlimited classes membership if you book a class and can’t make it they charge you a cancellation fee of 18$ and not only that. As soon as I discovered the real conditions of their agreement I asked for a cancellation of the contract before 30 days and asked for a refund,the manager almost laughed in my face and only not called me stupid, did not care about my situation, all they care is to charge the money for this month and the next one. I was never more disappointed in people in my life, I will let all my communities know about them and never recommend to anyone this studio. My most horrible experience when I trusted people words.

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★ 5

I've been coming to this location for 4 months now and I'm super happy! First off so, the OTF experience overall flat works. I'm down over 15 pounds, my BP had improved so much that my doctor took me off of medication, and I have so much more energy and strength. I fit in my old clothes again too! I love the class formats and the signature workouts every month. I just finished "Hell Week" and it was not something that I would have been able to do even 5 years ago.

Now on to this location itself. I've attended 3 different locations now and feel like I can talk to strengths and weaknesses. The waiting area is the smallest of the ones I've been to, but the weight floor area is on the more roomy side. The staff here is great! The coaches all have great personalities and are very positive and encouraging. The front end staff are helpful and friendly! I love this location and come here 2-3x/week now.

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★ 5

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★ 5

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★ 5

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★ 1

Do not sign up! You can do this workout at any gym for a lot cheaper just by watching a YouTube video. $183 for a gym membership is too much, not to mention if you do not cancel a class within 8 hours, they charge you $18. Not good if you are a healthcare professional who likely gets called to work last minute. They do not like to give exceptions and they will scold you when you call to explain a cancel. When I signed up, I was told they would always "help me out" if I needed to cancel. They lied. I was always given a hard time. In 5 months I cancelled 3 maybe 4 times. Do not believe them when they say they will wave the fee. The manager lies as well. I cancelled my membership, in writing, 20 something days prior to my billing cycle and they still charged me. Not only did I cancel but I was injured (shin splints) and hadn't used the gym in weeks. They still felt it appropriate to charge me for another 30 days that I cannot use. When I spoke with the manager I told her I would consider going back at a later date when I was no longer injured and my schedule lighten up a bit. I was told she would get back to me on reversing the charges and she never did. I had to file a dispute with my bank since no services will be able to rendered. Also, if you need to use a gym other then your home gym, expect to pay a fee there as well. This is a money aggressive corporation who will sooner take your $183 then hope you will come back and spend more later. If I lose my disbute, keep your $183 but know you lost a lot more by keeping me from returning, not to mention all the people I will discourage from joining your gym. Especially first responders and anyone in healthcare. Not a gym for us. This particular gym seems to be run by younger people who have no interest and no respect for the older generation (I'm 52.) They are condescending and give the "click" vibe. I was not in the "click" and often felt judged. I can take it, but if this may bother you, avoid this gym.

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★ 5

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★ 5

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★ 5

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★ 5

I'm an introvert and I do not like working out with others. Strangely, I love Orangetheory because working out with others helps you push yourself but honestly, everyone is focused on themselves. It's as easy as show up, follow the instructions that are in bite size manageable pieces and be rewarded with better health! Worth every penny!

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★ 5

Amazing workout, facility and staff!

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★ 5

Only workout I have enjoyed. I look forward to my classes, the coaches are great, staff is friendly and the community is awesome!

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★ 5

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★ 5

Love coach Ryan! He's just the best and keeps me motivated to push myself and to keep showing up for workouts. Highly recommend OrangeTheory, and especially Coach Ryan!

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★ 5

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★ 5

Love OTF Hazel Dell! Look forward to my daily workout! Coaches and members are amazing!!

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★ 5

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★ 5

Hit another PR today! There is no stopping what I can do with the help of the HD crew!

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★ 5

I love this place. High energy. Work at your own pace. Fun atmosphere. Addictive.

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★ 5

Best workouts ever. The instructors are the best they help push me and the nrg all about the nrg we hit the ground running for a full hour and wow!! So worth it guys!!!

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★ 5

I like that it's different every day and I like the coaches who actually show you how to use weights appropriately. I like when they see someone with the wrong form and go to them to show them how to do it right. I like that they push the mental side of the workouts. It's all in your head. If you tell yourself, you can't, you won't but if you tell yourself you can do anything for a few minutes, you will!

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★ 5

I love OT! Do it, try it! You’ll love it too! I hate working out, but this place makes it so worth it! I leave there feeling amazing every time. And wow, you will get fit! You will love your body! I’m old, 50++

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★ 5

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★ 5

Everyone is great coaches are nice and welcoming. This is the best workout ever. I recommend this to everyone.

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★ 5

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★ 5

Update: I try fit three classes in per week, work and energy willing, and after missing 9 days, it feels so good to get back. Every coach, every workout, I can smile at myself in the mirror because I'm the one challenging myself.

Discipline comes from within.

I'll be going to the Hazel Dell location twice a week, Jada at the front gave me the rundown of how it works, but even better?

No upselling, no hiding the fees, she even gave me the price including tax!

A gym can have equipment, but a gym that's welcoming, transparent, with honest staff?

I know my money is going to a better workout opportunity.

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★ 5

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★ 5

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★ 5

Gym 9/10
Coaches 10/10
Unfortunately didn’t join because it was just too expensive.

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★ 5

I love the format of the workouts, the hours offered are convenient, the classes are challenging, & the instructors are excellent motivators and coaches! Thank you for all you bring to my health & that of the community.

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★ 1

It's really interesting, I made a post explaining my recent experience with OrangeTheory Fitness and now somehow it's not here?

Long story short they call and text me multiple times a day telling me I owe them one month to actually cancel my membership. Over 4 months I never went, but one time. I signed up without using my free time at the beginning. I decided to finally go after 3 months of not going nor using my free trial class. In that class I realized it was not a good for me because I have carpal tunnel. The trainer was beyond helpful to see if there were ways to make it work, it hurt to much. I left the class early because my wrists were killing me. I left my job shortly after and came in 2 days after my next month started and signed my cancelation form. I made it very clear to them my corporate card was canceled. So I assumed I was fine being I never used my membership and I signed the cancelation form.

My company was paying for my membership and when I left that luxury was no longer afforded.

OTF staff call and text me multiple times a day, it is beyond harassment. I asked for the manager to call me and discuss, but that has yet to happen. I do however get calls from the staff threatening me daily.

I don't know if they are hurting for members or what, but it is obnoxious. Now it's principle, I welcome all reasonable conversation. But to threaten me you are going to call me and text me nonstop and do it is so crazy.

I don't think they realize they are hurting themselves by treating people so poorly. I paid 400+ dollars and technically only used my "free" class. Not one manager has called me but I have had countless calls from really rude staff members.

I have been in Vancouver for a long time and very involved in this community's business space handling marketing for hundreds of locally owned business', and this has been by far my worst customer experience in 20 years.

There are so many places to workout, I do not recommend spending your money here.

They deleted my previous post, I can assume I am not the first negative post they had deleted.

Sincerely,

Nicole

Source: Google

★ 5

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★ 5

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★ 5

The staff and coaching make everyone feel welcomed. They are both professional and fun.

It’s a feel good atmosphere put to theme music.
The workouts are engaging and differ from day to day.

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★ 5

It’s like gym class on steroids. You get a full body, aerobic workout that is scalable depending on where you’re at in your fitness journey. The coaches are motivating and the front desk staff is friendly.

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★ 5

Coaches & front desk staff are all fun & friendly. The classes are tough & demanding but still fun. Love it! Thanks Hazel Dell Orange Theory Fitness!

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★ 5

Really put me through the ringer. Got a great workout. Felt a little disoriented at first with the dim orange 🍊 lighting and the shouting from the coach. But that session was totally worth it.

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★ 5

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★ 5

Super fun guided workout that definitely pushed me!

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★ 5

Always a positive experience, professional yet personable.

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★ 5

Clean. Safe and fun. Staff coaches are amazing. Would recommend orange theory to anyone.

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★ 5

The program is amazing and basically prepares you to be ready to do whatever sport or activity you love. Orangetheory is simply an amazing training/life balance program which feels like you’re on a team sport with all the commitment and growth.. it’s challenging and worth it,, every single time. Ok the program is perfect for what I do: motorcycle Roadracing, Off Road, Moto X, mountain biking, skiing, back country, snow shoeing , kayaking, skateboarding, one wheeling, and of course hanging out with my trophy wife 🏁

The program is amazing as you might get, but.. the coaches make the experience beyond any self regulated gym experience.. they keep you charging and capable of living your best life.

Sign up today!

Rob Burch
MotoFit Group LLC

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★ 5

I love OT's focus on variety -- from day to day and within each workout -- the mix of weights, treadmill and rowing and the great mix of speed and intensity within each group. The weight routines are always targeted to exactly the areas I want to work. I also really like the atmosphere -- the music, the friendly, supportive coaches, the group workout and the fact that the room is full of people of all fitness levels who are only concerned about their own goals that day. It keeps me inspired to push my own goals without any worries about whether I'm keeping up with the room. I'm totally hooked!

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★ 5

I get my MyFit Foods delivered here at the Hazel Dell location. Very convenient.

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★ 5

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★ 5

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★ 2

I have done tours but they wont give me any monthly prices until i take the first class. I dont want to take the class. I want to know how much is it. How difficult is this?

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★ 1

I signed up for a free month. Nobody has contacted me and I tried calling and left voice-mails numerous times

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★ 5

Such an awesome experience during my first class at Orangetheory. The staff are super friendly and made me feel welcome and walked me through the entire process getting set up. Our trainer was also amazing and made sure I was able to follow along and checked in to make sure all my questions were answered. Definitely a great way to get a workout in in an hour and staying motivated the entire time.

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★ 5

amazing!

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★ 5

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★ 5

I am new to Orange Theory. I was impressed with the cleanliness and simplicity of the gym. I was also very happy with the coaching style. They provide great instruction and motivation, but aren’t too pushy. In addition, the staff have all been great and the members immediately made me feel like I was part of the group.

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★ 1

They make it difficult to cancel membership. My husband called exactly 30 days after his membership started to cancel. After 8 classes he decided it wasn’t a good fit. They said the have a 30 day cancellation policy so they ended up charging us for an entire additional month. It’s a trap. So although the workouts are tolerable- I’ll be cancelling my membership as well and telling my friends to do the same.

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★ 5

The trainers and service providers are excellent and super helpful

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★ 5

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★ 5

Work out is always different, instructors are great, staff is very welcoming. Thank you!

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★ 5

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★ 5

Orangetheory is the best part of my day. Accountability, workouts that get results, and coaches that genuinely care about people and fitness.

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★ 5

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★ 5

If you are able, this is a great place to go to get back in shape. The manager and front desk staff, follow through with getting questions answered and resolving problems. If you have concerns about exposure, just let them know. Your safety maters and this is meant to be a place to improve your quality of life!

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★ 5

Love this gym. Best investment I've ever made for myself. I am very happy I decided to start coming here. The coaches are very nice too.

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★ 5

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★ 5

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★ 5

I had my first class with my mom last week and immediately signed up. Faith and Peyton made me feel so welcome and Ryan my coach was super supportive! I have scheduled my next four classes and am even bringing a friend with me this week. Love the Orange Theory!!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Amazing coaches!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great staff, clean gym, nice equipment, awesome workout

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★ 5

Great Workout! Fun & Challenging!

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★ 5

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★ 5

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★ 5

Orange Theory Fitness allowed me to see what it was like to push my body physically and mentally by providing the different colored levels with the heart rate monitor. It was nice to be able to view them as I was working out, which led me to push myself more than normal. I found it to make me actually look forward to working out.

Importantly:

Jamie stuck by my side to ensure that my techniques were always correct to avoid any injuries, even by altering the moves to make it work for me. Or the speed to stay at on the treadmill to keep at specific level.

I thoroughly enjoyed working out at the OTF, and would recommend Jamie and the whole team to anyone looking to improve their fitness with a dedicated group of trainers.

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★ 5

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★ 5

1. I like that there is essentially an OTF in every state and town that I travel to. (I travel, A LOT.)2. I also like that while workouts are similar at all of the locations, they are not exactly the same. There is much to be said about variety. 3. I am THRILLED that I burn a minimum of 500 calories at each workout!!! 4. The staff at Hazel Dell were all welcoming and ready to help.

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

Great instructor
Good facilities
Manageable yet stretching workout.

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★ 5

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★ 5

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★ 5

The staff is awesome and the workouts are challenging and fun! I love that they treat you like family and encourage you to push yourself. This place is all about personal growth and setting goals. It’s addicting in the best way!! All of the coaches are positive, upbeat, and motivating!

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★ 5

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★ 5

I love the pace, the energy and the fact I don’t have time to “think”, I just go in and have an amazing workout.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

The system is well rounded and accommodating for all levels. The atmosphere is energetic and pushes individuals to participate at a higher level then most would on their own.

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★ 5

Hey my sister works here. Also great place for fitness! Its right next to a panda and jamba juice so i can really get a good pregame in with chinese food and a creatine infused leaf juice drink before a nice workout 👍🏻

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

The team is very nice and I loved the atmosphere throughout my entire experience. If there was childcare, I would be in 100%!

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★ 5

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★ 5

Love this place and everyone in it! Such a great group of people and great workout combined.

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★ 5

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★ 5

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★ 5

Best team! Great trains, it's always fun to come to class!

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★ 5

I love the energy each coach and class always has! It makes coming to work out every day that much better! Everyone is so encouraging and just great. From the girls at the front desk, to the coaches and the individuals who also work out at OTF. The price is well worth it.

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★ 5

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★ 5

The coaches (all of them) are excellent at motivation and getting us to do more than we thought we could.

The staff (all of them) are excellent and make us feel like family.

The workout (all except for Hell Week Burpee Day...well, ok, even that one) are designed to make us the best physical us. They also make us the best mental us. When we know we can do hard things at Orange Theory...when we know we are capable of more than we thought, we know we are capable of doing all the hard things in all aspects of our lives.

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★ 5

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★ 5

By far best thing I've done for myself in forever!! Love this place!

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★ 5

Excellent workout, awesome coaches and great facility!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

EVERYTHING! Orange Theory Fitness has been so amazing for me and I can't rave about it enough. I love being able to push myself because I can see my heart rate and I love having a coach to push me so I only have to focus on the next 30 seconds-few minutes at a time. The workouts are fun and go so quick!

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★ 5

Consistent cardio and weight training in same workout

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★ 5

This is my favorite OTF! I love that their are classes all day long and I can always pop in. I have lost 15 lbs since starting OTF in the beginning of this summer, and I have not changed anything else!!! I come with my friends, too, and it's so fun to compete (in a nice way...lol).

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★ 5

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★ 5

Great coaches! They work hard at keeping you motivated. Lots of encouragement and energy.

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★ 4

I absolutely love Orangetheory Hazel Dell. All the coaches and people at the front desk are wonderful and it feels like a community. I never leave having had a poor workout. If you need a lot of weight lifting this may not give you enough time on the weights. My only complaint is the classes are quite expensive. Unfortunately for my bank account I've decided it's worth it.

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★ 5

This place is a fun, great work out. The staff is friendly and helpful.

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★ 5

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★ 5

Perfect all around exercise routine. Always motivating while intense. Amazing coaches at this location. Wish I could get there more than I do. 10/10 stars!

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★ 5

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★ 5

OTF is the best of the best. It is a comfortable, encouraging atmosphere that helps you challenge yourself no matter where your starting point is.

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★ 5

They will help you burn calories and get in shape.

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★ 5

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★ 5

I love OTF it’s positive and full of energy. I had ACL surgery in January and the coaches Vivian, Krista and Aubreyanna have been very helpful. Thanks to OTF I’m back to all normal activities. Great friendly front desk too!

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★ 5

This an amazing workout!!!! You won’t ever regret signing up for this great place!!! Also, the front desk people are awesome!!! (Especially Taylor, you’re gorgeous!!!😀)

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★ 5

Orangetheory Hazel Dell has changed my life!! I have lost over 172 pounds with the help of the OTF. It is NOT a gym, it is a FAMILY!! They care about YOU and your health! They want you to be the best YOU and help you obtain that goal! The support, encouragement, motivation and love makes you work your hardest every single class! It is a fun and different workout every time! JOIN NOW! DO IT! You will NOT regret it!!

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★ 5

Best workout by far!!! Staff, coaches and members are amazing!!

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★ 5

The class is amazing. I never regret going. The front desk ladies are amazing. Always so helpful.

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★ 5

Great place to workout! The coaches push me harder than I would push myself. Keeps me motivated to attain my personal goals. Every workout is different. Every workout is amazing. The coaches keep it fun and a place I want to be. Every time!

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★ 5

Amazing coaches and team. OTF has great workouts. Love, love, love!!!

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★ 5

Orangetheory Hazel Dell has been the best thing I have ever done for myself. This is no longer about me just wanting to lose weight, this is about me building my confidence, pushing myself beyond the limits I created. I love how supportive every coach, front desk person, and member is. Workouts are challenging and fun. I will never go back to my old ways. This is too much fun!

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★ 5

This place really really ACTUALLY works for me. I used to HATE gyms soooo much. But here I like that A:I basically have a personal trainer telling me what to do which I NEED, and B: because I don’t get bored. The class is never the same but every time I leave feeling like I really accomplished a killer workout! It’s dynamic, it works the whole body every single time, and I love the balance. You get cardio, weights, body weight/plyometric movements, and the rower. Never too much or less of any of them. It’s great. First class is free! What do you have to loose?

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★ 5

Amazing staff that really keeps me motivated! I sometimes dread pulling into that parking lot but I ALWAYS leave feeling thankful I did it!

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★ 5

If you want a daily challenging yet fun workout this is the place to go. The coaches are the best at motivating and challenging you to do your best at each workout. Your first workout is free and your will be hooked.

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★ 5

You guys have to come to Orange Theory Fitness in Hazel Dell. The coaches and staff are amazing. They push you to succeed and do better. I feel amazing after every workout. Totally worth it!

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★ 5

I’ve been going to classes for a month now and am completely obsessed! Coaches keep you motivated and the staff is very nice. All around great atmosphere and fun place to work out.

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★ 5

I love this place. The staff is so positive and are experts in fitness. You must c OP me check it out. First class is free.

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★ 5

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★ 5

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★ 5

Great place, love the classes.

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★ 3

Went to my first class, which was free, and had a good time. It's loud and you are distracted enough to not really notice you're working as hard as you are, but it can be hard to follow the directions simply because there are so many people.

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★ 4

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★ 5

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★ 5

Fun atmosphere and great coaches!

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