★ 5

Clean facility! Lexi is great!

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★ 5

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★ 5

Great little Gym that allows me to workout whenever!

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★ 5

Great experience, easy sign up process, super friendly

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★ 5

Really friendly atmosphere. Staff are fun. 90% men but thats ok I think it makes my girlfriend feel better about me going to a gym that she doesn't go to.

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★ 5

Excellent

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★ 5

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★ 5

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★ 5

Lexie was absolutely amazing! The facility was super clean & well maintained. All staff were welcoming & helpful.

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★ 5

Yoooo this place is awesome! Very clean and super nice equipment!

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★ 5

Lexi was great. Made everything super easy and understandable when signing up. Definitely will be getting friends and family to join this location.

Highly recommended

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★ 5

person helping me was super nice

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★ 5

She was very patient, and very helpful, thanks Lexi

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★ 5

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★ 5

The workers and guests alike are very friendly.

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★ 5

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★ 5

Best club manager and lady of all trades! My favorite location yet :)

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★ 5

Lexie was amazing!!

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★ 5

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★ 5

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★ 5

I was a member here before the remodel and wow, they really opened it up and look’s great.

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★ 5

Staff friendly and helpful. Clean and plenty of equipment.

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★ 1

DO NOT sign a contract with this gym, The contract is predatory with a 250 dollar cancelation fee, they use ABC fittness which is a known scummy third party scummy membership fee collector that makes the process of canceling incredibly convoluted requiring you to get medical documentation signed by a doctor or proof you are moving and then require you to physically mail it in along with a 30 day notice and they continue to charge you during this process until they admit to recieving it and process the paperwork , I have been trying to get any sort of actual help but the customer service is terrible from the gym itself and especially ABC fittness they like to pass you back and forth constantly without offering any real help, the owners of this gym should be ashamed, I just want to cancel my membership they have gotten hundreds of dollars from me and I havent even been able to use the service in months this is an absolute scam

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★ 5

It was great

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★ 5

It was amazing

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★ 5

Very versatile equipment for any training.

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★ 5

Highly recommend this gym it has everything I need

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★ 5

Good tour with all the equipment I would like to use!

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★ 5

Very knowledgeable and no pressure

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★ 5

Very clean gym with a variety of equipment and program options with helpful staff

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★ 5

Lexie was super helpful with getting me started!

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★ 5

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★ 5

Best gym to be a part of if your busy, helpful staff and great weight room.

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★ 5

Super clean and friendly staff!

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★ 5

The staff is very friendly! The sign up process was quick and easy.

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★ 5

Lexie made the process very easy. Gym is really clean. Easy choice

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★ 5

Staff is really nice and the facility is well maintained.

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★ 5

Lexi was fun and responsive to my needs. Very friendly atmosphere and a great tour to boot. Highly recommend.

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★ 5

This location checks off all the boxes! Very clean facility with a wide variety of equipment. The staff is also thorough, responsive, and kind.

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★ 5

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★ 5

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★ 5

Excellent preview. Thanks!!!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Awesome, Lexie gave a great tour

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★ 5

YO

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★ 5

Absolutely loved the tour. The facilities are clean and I saw team members activity cleaning when I was viewing the gym. A robust amount of machines and peak time here is not that busy.

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★ 5

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★ 5

From the moment I walked in, I felt welcomed. The staff is super friendly, knowledgeable, and always ready to help. The equipment is clean, modern, and well-maintained, and there’s plenty of space even during peak hours.
They offer a variety of classes that keep things fresh and challenging, and the trainers are top-notch — they really care about your goals and progress.
The atmosphere is motivating without being intimidating. Whether you’re a beginner or a seasoned gym-goer, this place has everything you need.
Highly recommend if you’re looking for a supportive and well-run fitness community!

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★ 5

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★ 5

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★ 5

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★ 5

Great gym

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★ 5

Friendly staff and good equipment.

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★ 5

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★ 5

Great support. Very helpful and knowledgeable.

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★ 5

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★ 5

Lots of space. Clean. Great equipment options.

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★ 5

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★ 5

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★ 1

Careful what contract you sign with them. They really use their team of super lawyers to screw over their customers. They make a gym membership as complicated as buying a car.

If you try to cancel, you get hit with a $250 extortion fee. Like there are so many better gym options out there. Especially for how much these people charge. It’s so not worth it. Save yourself before it’s too late.

Plus the gym is so small for how many people they allow in there.
The only upside is that it is open 24/7.

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★ 5

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★ 5

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★ 5

I have been working out here since the new year. This is a clean facility with a great selection of quality equipment. The workers and guests alike are very friendly. They also have two showers to use after workouts.

I see a lot of people complaining about contracts and costs. I feel I get great value in going here. However, I'm also fortunate to have my employer pay for a majority of the monthly cost.

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★ 4

Excellent intro and tour. Very clean facility.

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★ 5

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★ 5

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★ 5

Easy. Informative. Pleasant.

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★ 5

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★ 5

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★ 5

Pretty cool

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★ 5

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★ 5

Sweet, helpful lady!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

She was friendly and super helpful. Dope time for sure

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★ 5

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★ 5

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★ 5

Very friendly staff!

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★ 5

Lexie is GREAT!

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★ 5

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★ 5

Great gym, great staff, always enjoy working out here!

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★ 5

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★ 5

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★ 5

Derek was super helpful when giving a tour of the gym. Made me feel comfortable and ready to start!

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★ 5

Lexie did a great job!

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★ 5

Great gym with plenty of real squat racks!

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★ 5

Lexi was super welcoming and helpful, super easy sign up and clean, flexible facilities and equipment.

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★ 5

Getting signed up again!!!!

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★ 5

Had an amazing tour with Lexie!! So excited to join.

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★ 1

0 stars if i could give it out. I’ve already paid this place over 400 dollars just to find out that i unknowingly signed a contract worth 1.8 thousands dollars over the course of 2 years! Me and my partner both signed up at the same time with Abigail and she did not disclose any of this information with us and I wouldn’t be surprised if other associates are doing the same thing. They now expect me to pay a 250 dollar fee to cancel it?? Absolutely ridiculous that they still want my money after their associate decided to not disclose important information to me and my partner. Worst gym ever, don’t waste your time. This company is clearly okay to lying to their customers and not disclosing information to get u sucked into to bs!!!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 2

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★ 5

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★ 5

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★ 5

Lexie was great to work with! She went through all the membership details with me and answered any questions I had.

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★ 5

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★ 5

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★ 5

very good customer service!

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★ 5

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★ 5

Lexie was great during the sign up process!

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★ 5

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★ 5

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★ 5

Lexie was a great help in helping me sign up for a membership. Very knowledgeable. Looking forward to starting my fitness journey here.

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★ 1

If you are working on a new year's resolution, DO NOT GO HERE. They lock you into a contract for an obscene price and the only way to cancel is convoluted. By the time you figure it out, they've already charged your account for a few hundred dollars. There are other options for gyms that are cheaper and more convenient.

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★ 2

Insanely hard to deal with after you sign up. The only answer you will get from the staff is “all the contract stuff is outsourced” then they give you a nameless faceless email to contact. Definitely a corporate gym who puts profits above gym quality and member relationships.

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★ 5

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★ 5

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★ 5

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★ 5

Very clean & nice staff, definitely recommend

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★ 5

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★ 5

Great gym. Plenty of room and great equipment! Definitely recommend.

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★ 5

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★ 5

Friendly staff and comfortable place to get my work-out!

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★ 5

It’s great having a clean gym with many stations so we can get in our workouts efficiently

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★ 5

Awesome staff , awesome gym

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★ 5

Great gym!

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★ 5

Love it

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★ 5

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★ 5

Alexis was punctual, professional, fun and real. It was easy to understand the rates and to tour the gym. The gym is clean, quiet and woman-friendly.

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★ 5

Daniel is a great coach!

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★ 4

The staff here is friendly and always quick to respond to questions or address any issues. Members are respectful and make an effort to keep the space clean. This Anytime Fitness location has been my go-to gym for several years, and for good reason—it’s spotless, spacious, and the machines are well-maintained. It checks all the boxes for what I’d want in a 24-hour gym!

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★ 5

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★ 5

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★ 5

Great first meeting with Lexi! Down to earth and helpful.

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★ 5

This gym is just what we were looking for. And such friendly staff

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★ 5

Lexi was wonderful in explaining the plans and showing me around the facility.

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★ 5

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★ 5

Very nice place to workout in!!!!!!

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★ 5

Muy buen servicio, la señorita de recepción muy amable, las instalaciones muy limpias

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★ 4

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★ 5

Loved my tour. Lexie was really sweet and helped us pick the plan that was best for us

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★ 5

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★ 5

Good staff and service with a positive enviorment.

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★ 5

Highly effective staff and variety of equipment. Would recommend 💯

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★ 5

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★ 5

Came and visited Lexie to see about a membership and she was GREAT!!!

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★ 5

Lexie who signed me up I think was super respectful and nice overall gym experience has been fun and welcoming and clean unlike other gyms

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★ 3

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★ 5

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★ 5

Lexi did a great job showing me the facility, excellent customer service I will join the gym right just because she did an amazing job.

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★ 5

I highly recommend this gym. It allows me to greatly work around my busy schedule. Lexi btw is awesome. She was very helpful in the setup process.

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★ 5

Previous member. Lexi made my return extremely easy and I'm glad to be back at this location! Great facility and always clean. Come and sign up!

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★ 5

Best personal so helpful and friendly…

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★ 5

Great customer service and sold me to you guys establishment

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★ 5

small setting for optimal workouts no sausage fest and great management! Would recommend

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★ 5

Anytime fitness is a great option for gym membership! Stephanie and Lexi were very helpful and friendly at Waukesha location.

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★ 5

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★ 1

This is a horrible fitness center. My son was member for a year and cancelled the plan as he moved out to college in Chicago and i keep getting charged despite multiple calls and requests to cancel

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★ 5

Great place

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★ 3

Nice facility but WOW, expensive.

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★ 1

This anytime fitness location used to be quite nice. They got new owners not long ago and they implemented some predatory policies and irreversible fees that the manager said “we have no control over”, on top of already outrageous pricing. The WiFi rarely works and the staff are rude and unhelpful. There are far better gyms for a much cheaper price, steer clear of this one.

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★ 3

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★ 1

Absolutely horrible place & worst costumer service ever. Lady was screaming at me just because she refused me service back in December, and then decided to tell me yeah you weren’t a member back at this time so I can’t do anything but yet still charge me for the membership

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★ 1

If I could give this gym zero stars I would. I purchased a week pass here as for my gym was closed for a week. We walked in and waited a minimum of 10 minutes before we went and looked for a staff member. There was a personal trainer who was training and looked at us multiple times and never said a single word. The one who was in the manager office for the day clearly saw us standing at the door and walked past us 4 times and never said a single word. Finally when she went into the office we went and talked to her and finally got a week pass. The staff here isn’t very friendly. Also the equipment needs a big upgrade very ran down. Also it is very sketchy, I personally do not feel comfortable putting my gym bag in a cubby and hanging my coat on a coat rack. Save your money and go somewhere else that has staff that doesn’t ignore you and is friendly plus has better equipment.

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★ 1

Predatory business plan. Read the contract carefully and don’t even bother going to this gym. $250 to cancel and reading previous reviews it could also be a lifetime contract. Also, it’s $100 upfront. Most gyms don’t have this fee even. Overall a predatory business.

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★ 2

Let me start off and say the staff here are great and saved it from a 1 star. My almost 1 star is directed at the owner of the gym. Anytime is a higher cost than the other gyms around the area. They praise in the sales pitch is because of the quality of the gym and equipment. Well I don't see that here compared to other gyms and other anytime fitnesses. Much of the equipment is old and needs replacement. The treadmills feel like they'll fall apart from running on it. The water from the bubbler is like warm. Man, doesn't everyone like warm water when working out (sarcasm). The lack thereof spaces to store ones stuff is also pretty bad too.

Overall, the ownership needs to stop being complacent with the quality of the gym. Almost makes me want to report this to their bosses, maybe should so something will change. Then the staff working here, thank you for all your hard work you do. I hope they compensate you better than the quality of this anytime..

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★ 4

Nice place to work out, friendly staff who actually seem to care about you.

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★ 5

Awesome gym and Jeff, Dakota, and Michael are fantastic trainers!!

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★ 1

This has hands down been the worst experience at a gym of my life. Equipment is awful, customer service is a disgrace and they are very sketchy. I have multiple friends that are now stuck in a 2 year contract because when they first enrolled in their memberships, the gym manager herself hid the 2 year contract from them just to get them to sign. This gym at to be shut down!

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★ 1

This place is horrible. The equipment is really just basic and meant for old and obese people trying to loose weight. The manager is one of the worst people I have ever met and tried to charge me a $250 fee for canceling my membership early. This manager’s name is Monica, she is someone you should never talk to because she is just a horrible person. Please do not go to this gym as $35 bi-weekly is not a good deal at all. Lastly they let a 17 year old kid sign for a membership without any parents present which is not okay on a legal standpoint.

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★ 1

This owner is a pos. Won’t quote prices over the phone since they want you to sit down etc. just quote me prices, the other Waukesha location quoted me very easily over the phone & I will be moving forward with the other location. Just be upfront with customers & give prices it’s not that hard

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★ 5

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★ 5

This place is awesome! All the equipment you need hardly ever crowded. Friendly staff and owners! Best gym in all of Waukesha for those who want to get in get their stuff done in a clean, friendly environment.

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★ 5

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★ 2

It hurts to change my review I had previously given this gym 5 stars under the previous ownership as the previous owners took so much pride in their gym and kept it absolutely spotless. A long story short is that most of the friends I’ve made going to this gym for over a year prior to it changing hands share the same opinion on the gym going down hill, recent reviews would say the same.

The previous owners had set the gym up for the people using it. It’s very clear that the current ownership does not share the same enthusiasm for the gym or it’s patrons. The corporation/individual that purchased this gym owns over a dozen anytime fitness locations in the lake country area. It is very clear that they have a pure profit orientation, at the end of the day it’s a business that is their prerogative but those of us accustomed to a standard of service in this gym can’t reconcile what has happened to it.

For anyone unfamiliar with how these gyms are profitable, they are set up to attract people to sign contracts for extended enrollment in the gym typically 12 months or more. The hope is that these people never use the gym so that they collect money for nothing thus generating a profit. While yes, they do offer month to month in some cases or 6 month these are typically priced much higher on a per month basis than a commitment, there is no reason for that as the services value isn’t changing regardless if you sign up for a single month or 24.

Unfortunately for this model of ownership, this gym had a lot of people using it because it was honestly one of the most affordable and best maintained gyms in the area. There were a lot of people using this gym that were serious lifters. That is something uncommon for a franchise gym. Since the new ownership has taken over, the gym is no longer for the folks that use it every day. It is set up to attract people through membership drives and promotions that encourage 12-24 month financial commitments. This isn’t speculation, it’s very obvious if you review the Facebook page for this location (Anytime Fitness Waukesha West) they regularly post about promotions, referrals, and a few free months in exchange for long term commitments. Something else a little odd is they take and publicly post a picture of every new member with their name and their fitness goals. Perhaps these people are comfortable to share that to social media but I know for some people that is highly personal.

Over the course of new ownership (about 4 months now) they have gone through a couple trainers, rearranged equipment in a way that doesn’t maximize space and creates traffic, not replaced a single piece of existing strength equipment, removed amenities, and most importantly; struggled to keep the gym clean and in good outward appearance. Part of the appeal of the previous ownership was how immaculate the gym was. it was clean, well kept, and sanitary. It smells like a locker room now and that was never the case for over a year prior.

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★ 1

Terrible place. Facility is nice, but I had stopped going a few months beforehand. When I tried to cancel, they attempted to extort money from me, even threatening me. If I could give negative stars, I would.

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★ 1

I had been attending this gym for about two years previously and will not be returning. About a month or two ago, ownership changed, and the differences are drastic. Cleanliness seems to be sliding under the radar, the machines got replaced and rearranged in less optimal places and the gym is now very hard to navigate, crowded and unpleasant to use.
The atmosphere has also changed, and has become very sales-y and corporate. The gym was previously family-owned.
However, the tipping point for me was receiving a survey from Anytime and submitting my feedback about some of the changes I have observed. The response from the regional manager was rather condescending and instead of discussing some of the things I mentioned they just told me that I was wrong. The overall experience at this gym is not what it used to be, and for a gym costing just shy of $50/mo, definitely not worth it to be going here anymore. Also, it is very difficult to cancel a membership here, so be wary.

Source: Google

★ 1

Everything that's made this gym is gone. It's very obvious that this gym changed hands. I'm at the gym 5-7 times a week and it's gone down hill very quickly the last 2 or 3 months. They put in bigger trash cans than before and every weekend they've been full, the cleaner spray is empty and 2-3 of the paper towel holders are empty. They keep moving equipment around and have placed equipment so close now that you can't get around it while people are using it to get to the machines (stair stepper has to walk past an elliptical bike with handles swinging) along with machines for squats now being on an uneven floor and wobbling around anytime you step on it. The 8 kettle bells that they have are either 5 15 30 40 or 50 pounds and half the handles are broken so hope you have good calluses cause they will scrap your hands up. Last week someone taped a glob of hair to the office window because it's building up in the bathrooms and no one cleans them. I don't know how it went from a gym with 2 owners/employees to a gym with 6 managers that can't manage to empty the trash or clean. They are always doing a member drive and post a dozen times a day to Facebook about everything along with at least 2 text a week to my personal number trying to get me to use their trainers. I'm ready to quit here and try a new gym even if it's not anytime (after being a member for more than 2 years) as long as it's takes care of the gym. Very dissapointed.

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★ 5

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★ 5

Spacious and super clean. Well maintained equipment. Kind staff. Discovered while road-tripping in the Midwest. My 16-yo power-lifting son says it’s the best Anytime he’s been to.

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★ 5

Absolutely the best anytime Fitness I've been too. The place is massive with 3 very nice rooms and plenty of space. This has become my go to location. Recommend it to anyone in the area.

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★ 5

My wife and I are visiting from Florida and needed to find an Anytime fitness close to where we are staying and chose this location. I'm glad we did. This place is kept very clean and has the equipment we needed to get through our exercise routines. Everyone there is very friendly and the young lady that was managing was exceptional. We will definitely be back!

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★ 5

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★ 5

Very clean and well managed fitness center. Would go anywhere else.

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★ 5

I just cancelled my membership since they decided to screw me over. But the one thing I will say is this is the one of my favorite gyms and one of the cleanest just be aware you will sign a contract make sure you read it. Otherwise great gym to go no hard feelings they just played the game better then me!

Source: Google

★ 5

EASILY the best Anytime Fitness I've been to! This location is well-maintained, spacious and has friendly, helpful management who consistently keep the place clean and neat. Jason, the owner, has really put a lot of effort into making this place GREAT, even going so far as to expanding into the unit next door and turning it into a CrossFit space. I recommend this place to everybody!

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★ 5

I absolutely love this location. It’s always clean. There’s friendly owners and management. The variety of equipment is nice. And it’s close to my home which is an added bonus.

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★ 5

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★ 1

Owner is greedy, had my membership transferred to another location and locked key fob access since I didn't agree to an increase in price after 3 years of membership at anytime. Shady bussiness practice. If you want a nice Anytime go to the one on the East side of Waukesha on Mooreland Blvd

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★ 5

Super clean gym! Very nice!

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★ 5

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★ 5

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★ 5

Great gym. Very clean and extremely friendly staff. Would highly recommend.

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★ 1

Horrible Customer service ups the price frequently and literally stalks ppl on camera , duck tape on bikes none of treadmills heart rate sensors work an could keep going on ! very cheap guy dont like ta spend $ to fix stuff at all

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★ 5

Best anytime I’ve ever been to!

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★ 5

Been to many Anytimes due to work schedule, and this is my home gym even though another one is closer. Always clean. Owner and manager are very pleasant, professional and always happy to answer questions.

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★ 5

Super clean nice gym with an awesome trainer and manager

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★ 5

Great service, great management!

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★ 5

Great gym to go to! It’s always clean, and the new owners have done a great deal to boost this gym. More space and newer equipment. Highly recommend.

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★ 5

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★ 5

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★ 5

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