★ 1

After purchasing a very expensive membership, I went to the location on Farwell during the staff hours to find that no one was there, and the doors were locked. Every time I tried to go to this location to get a key card and access this gym no staff are present. I had no one answers the phone. This gym seems like a scam to me and it’s a shame. I just spent over $100 on a membership that I clearly can’t use.

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★ 1

They NEVER answer the phone. And I don’t know why they have Staff hours on the door, when you go there NOBODY is there to let you in and talk to you. Lame!

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★ 2

Everything is dated and dirty. Unfortunate that this is the only gym in this area. Over priced and stuff is constantly broken. I’d avoid this gym if I could.

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★ 1

This place is a DUMP, it’s as bad as it gets. The equipment is ancient, busted and abused. Has zero amenities. Cable machine has been broken for over a week. Only come here because it’s right next to my house, already looking for a new gym. Avoid this dump.

Source: Google

★ 5

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★ 5

THESE MF'ERS GO HARD IN THE PAINT!!!!! NO PAIN - NO GAIN, BABY! WOOOOOOOOOOO!!!!!!!!!!

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★ 5

Best gym in the area by far. Please choose this over Anytime or any of the other options around here.

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★ 5

This is not too crowded when I go. Very rarely see staff. This is very convenient for me and they accept Silver Sneakers.

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★ 5

Been going here for a year now, no complaints whatsoever.

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★ 1

Overpriced and they make it as difficult as possible to cancel your recurring membership charges. Avoid them like the plague.

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★ 5

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★ 5

Solid small sized gym. I wouldnt recommend going during peak gym hours after work as youll have a tough time getting the equipment you need.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

This is a great place to workout, it's small but well equipped with a mix of free weights and equipment plus cardio. The Farewell location is a short walk from my house so on top of liking the gym it's also very convenient as well.

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★ 5

Super friendly staff. Danielle is an excellent trainer and cycling coach. Because of her I’m more motivated than ever to go to the gym.

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★ 5

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★ 3

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★ 5

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★ 3

Kind of disappointing that I can't get into the gym or set up my profile for 7-10 days because that's how long it takes to get the access card that allows me to do both (despite the fact that my membership is active during that time) . Hopefully the wait is worth it :/

Update: It only took 3 business days for me to receive the access card. The gym is smaller than expected, but they had machines similar to the ones I was looking for. Now if only I could figure out how to turn off the TV screens attached to the treadmills and ellipticals- they're kind of annoying if you don't feel like watching something.

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★ 4

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★ 5

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★ 5

Very convenient location for me and has everything you want out of a Snap Fitness. However, please order more of the stair climbers with the actual rotating stairs. The only one they have breaks more than the Ice Cream machine at McDonalds and when working is very sought after. Just a thought!!

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★ 5

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★ 4

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★ 1

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★ 1

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★ 4

An Update, I raised this two stars because the way they finally resolved the issues. For now, I'm free of any reluctance to encourage you to give this location a try!!! Part of the most current problem had to do with an issue with my membership! I had been issued a new credit card from my bank, (due to some attempted fraud, unrelated to the gym). Even though my previous difficulties were not related to this issue, once it was discovered, the manager, Danielle, was in fact very apologetic. Even issuing a credit for one month on my dues. THIS is what great customer service is. I hope now that the issue has been resolved, their equipment doesn't give it's members any other issues. I'll keep you posted.

Very disappointed in this locations customer service! Don't get me wrong, i truly enjoy the 24 hour access to their full service gym. It's just that any time I had a problem with a piece of equipment not working, the manager, Danielle, ALWAYS turns the issue around. Instead of pointing out the many alternatives, it'd be nice to hear a simple apology, an assurance that the defect will be repaired, & "Thanks for Bringing it to My Attention!" It's the simple things that determine if I renew my membership here or one of the several competitors just a block away, in any direction!

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★ 3

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★ 5

Always clean, lots of options for working out equipment. No classes, but really versatile little gym. Staff are always friendly!

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★ 4

It’s okay. I like it because it’s super close to my apartment which makes me actually want to go everyday. Pretty clean for the most part. Membership is $40/mo and then they charge you an annual fee $25 every April for god knows what (but they’re upfront about it, previous reviewer obviously can’t read a disclosure). They’ve run out of wipes a few times in the morning which was gross/annoying.

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★ 5

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★ 5

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★ 4

Not very crowded

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★ 1

This place has been and continues to be poorly run- they won't explain membership fees to you upfront, and when you ask about them later you're lucky if they'll refund you for the things they've overcharge you. Things break down and it takes a week or more to get them repaired, the classes aren't free for members, and they don't have a plethora of equipment. There are better gyms nearby, and that's where I'll be going from now on.

Source: Google

★ 5

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★ 5

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★ 5

The facility has all the cardio and strength training equipment I need, it is well maintained, the staff are friendly, and it is very close to where I live. It is also great that it is open 24/7.

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★ 5

The gym is clean and filled with modern amenities. Friendly staff, great atmosphere and great owners!

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★ 5

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★ 5

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★ 5

Excellent staff and very nice equipment

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★ 4

This is a great 24/hour gym (for me it's within walking distance from my apartment). They have plenty of ellipticals (my preferred method of cardio), as well as treadmills and bikes. They also have free-weighs and weight machines. They have a staff available at pretty flexible hours and personal trainers available by appointment. Not that I use it, but they do have a tanning bed available too. The location is always clean when I stop in and I've seen staff actively cleaning the machines. The location does feel a little small, but they make the most of the space they have available.

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★ 4

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★ 4

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★ 2

Not really worth the full price they charge when you're only getting a third of the things offered at a regular Snap Fitness (it's a smaller version of the gym). It's also very untidy and unpresentable, they're only staffed less than half the time and there's not really a lot of assistance. If you live on the eastside of Milwaukee and are looking for a nearby gym I'd suggest Anytime or Planet Fitness. They both offer great packages with the full amenities available. The only plus I'd give Snap Fitness is that it's a locked gym. Other than that you're better off somewhere else.

Source: Google