★ 1

Since this became the WAC they’ve raised prices like 4 times with no added benefits and the quality of the experience has gone down. Was way better under previous owners.

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★ 5

Heartland WAC is top-notch!

Yes, it’s a bit older in regard to facility but All kept in good order and clean!

The equipment is always in great condition, and there’s an excellent variety of machines available—so I’ve never had to wait long to get a workout!

Every employee I’ve interacted with has been friendly, approachable, and eager to help. The reviews with negative comments about the staff or trainers (which in all honesty prompted me to post) I have just not experienced, been quite the opposite.

Atmosphere is welcoming, positive, motivating and comfortable It feels like a place where everyone—from beginners to advanced —can feel comfortable and supported.

I’m really glad I joined and would recommend WAC to anyone looking for a clean, well-equipped, and positive place to work out!

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★ 1

I don’t even know where to start. This place has really gone down hill. The private trainers have completely taken over this place with their “clients” who half the time aren’t even working out and are just talking. You can’t turn a corner without running into one, and at least once a day while using a machine/spot for weight lifting, I’ll turn around for a superset and a trainer will use what I set up for their client disregarding the towel and water bottle marking it’s being used. On top of that, the trainers block off the small lifting room for their clientele to do their workouts that they all have their clients do. I’m not sure if I’ve seen a new workout being done by a private trainer since I signed up here. It’s always the attack rope, the resistance treadmill, and some sort of band workout. These people are wasting their money, they’re better off watching a YouTube video for workouts and saving themselves the 100 dollars a session. If you’re thinking of signing up here, don’t. Just sign up at one of the many other gyms in this area that don’t have this ridiculous problem unless you like to spend twice the amount of time at the gym and basically set up the gym for all these trainers. It’s only a matter of time before whoever is running this place runs it into the ground.

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★ 1

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★ 5

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★ 5

Today I had an incident happen playing basketball and I ended up splitting open my head and began bleeding. I immediately approached the desk and before I even had to ask the whole staff began helping me. They made the stressful experience feel so controlled and comforting. I am extremely grateful and impressed with the genuine care and support that each and everyone showed me. The wac is an amazing place to be a part of , and their customer service is a 10/10! Thank you to all who helped me!

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★ 5

Recently joined - Very friendly staff and clean facility, easy to feel welcome here!

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★ 5

Great community, staff and fitness center! The kids club and family membership are amazing — a serious life saver for getting a workout or quiet sauna time in without having to juggle little ones! Highly recommend for families and individuals.

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★ 5

We normally go to the Menomonee falls WAC but we wanted to try out this location as it has tennis courts. We found out that the tennis courts require a separate membership which we will look into. I was so impressed with this location. The front desk clerk working early this morning was incredible as was Robin who was super helpful the entire time we were visiting. Every person we encountered was in a very good mood. I liked this branch's whirlpool much better....all other branches should put their jets to the same level. This branch did not have a sauna and the steam room & pool area is much smaller than Menomonee Falls however, they have racquetball courts and a bigger gym area. We played open pickleball and it was so much fun. We will definitely return to this location.

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★ 5

Great facility, friendly & knowledgeable staff.

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★ 3

I've been a member for about 16 months. Overall this time has been pleasant, with a few caveats. The facility is a bit small for the number of members, but as long as your schedule is flexible allowing you to avoid peak times (6-7a, 11:30-1p, 4-6p) you won't notice. Attempting to use almost any portion of the facility during peak hours will result in waiting for a treadmill, pool lane, or lifting equipment. Thankfully my schedule is flexible, which results in crowd-free workouts. I primarily use the weightlifting equipment, treadmills, lap pool, and locker facilities.

Weightlifting: 2 dedicated squat racks, 4+ multipurpose racks, and plenty of free-weights, benches, and cable machines. The equipment is generally clean and well kept. Plenty of towels and disinfectant is available at point of use.

Treadmills: Approximately 20 treadmills, a few curve treadmills, and lots of exercise bikes. The only downside is lack of airflow on the cardio floor. Some big fans would really be helpful. Equipment is rarely out of service.

Locker facilities: About a dozen showers, a spin dry machine, and a few hundred lockers. Locker room layout isn't ideal, as the aisles are very narrow and only one way in-out results in a lot of traffic jams. Considering how many people use this space, its surprising how clean it is every morning.

Pool: This is the disappointing part. I'm an avid swimmer, shooting for 3-5 miles per week depending on the season. The lap pool is 25yd long, but is not the overflow variety. The water level comes up to about 10" below the pool deck. This can result in choppy water on busy days but isn't a big deal. Unfortunately the pool appears to lack regular cleaning. Certain times of the year can result in significant debris at the bottom of the pool which gets kicked up with each stroke. It's currently like swimming in a blizzard. I have reached out to the front desk and guest services twice in the past month and the issue has not been resolved. My limited interaction with the staff has always been positive, but for whatever reason this issue has been challenging. I own a pool and understand how long it takes to perform a cleaning. I cannot fathom how a commercial pool can become and stay this dirty. It has me reconsidering my membership. If swimming is the big draw for you, consider other local alternatives.

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★ 5

This gym has all you need. The employees take it over the top. This location has the most friendly and hospitable crew. David is the employee that earned this location a 5 star. Keep up the great work!!

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★ 5

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★ 2

I played tennis here for some years, and ever since it has been considered part of the Wisconsin Athletic Clubs, a lot of people have been crowding here. It creates a hostile environment when people are unable to book a tennis court and classes need to be sought over. This is the reason I changed to Elite. Also, the parking lot does not have enough spaces. The people here are nice, though.

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★ 5

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★ 5

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★ 5

The classes are fabulous especially Zumba Tuesdays with Chris!! Barre class with Angela are wonderful and she is a fantastic instructor!!

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★ 5

Met with Sara to talk about membership and she was super helpful and gave me a great tour of the building. Looking forward to becoming a member 👏🏻

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★ 4

Overall a good club. Equipment is kept in good working order and locker rooms are kept clean. Parking can be an issue and the lot is fairly tight so navigating in and out can be a challenge when it's busy.

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★ 5

Zumba class with Chris Adsit is phenomenal! great exercise, super fun and energetic class. Also love barre class with Angela Cora, fantastic exercise. highly recommend both!

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★ 1

Poorly managed. My son had an incident with another member (older) and instead of calling the guardian they called the police. According to the management their policy is to contact a guardian for minors. They denied and lied about the not following their policy. Do not trust them with your minors as they do not protect them!

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★ 5

They are very nice! personal trainers are AMAZING at what they do. could not recommend them enough.

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★ 5

The classes at the WAC are simply amazing!! I love body pump, yoga and spin here. The instructors are great. Locker rooms are always luxury!! Love it here

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★ 5

I have been coming to this place for 6 years now, and I used to think of this place as not so nice, and average. When Wisconsin Athletic Club took over in 2019 i believe, they instantly started upgrading and turned this place into an awesome facility overall. Would highly recommend this place!

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★ 5

The team here is knowledgeable, thorough, friendly and professional! The personal trainers are fantastic, they take the time to make sure you are lifting safely and effectively. Would absolutely recommend for individuals and families in the area!

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★ 2

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★ 5

Professional and extremely friendly staff. Great facility

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★ 5

Great classes and amenities! My favorite gym I’ve joined

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★ 5

Friendly and helpful staff, very clean and an all around awesome place to workout at!

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★ 5

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★ 5

Nice facility with a decent selection of exercise / sport equipment and a small but usable pool.

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★ 5

This facility offers a wide variety of classes and programs including tennis drills and leagues. Staff is friendly and helpful both the trainers and support personnel.

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★ 5

Adam Davis, the Master of PT, is one of the clubs best assets. Extremely knowledgeable and able to engage in therapy to get one back to working out and pain free.

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★ 5

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★ 3

I wish they made memberships more affordable... it’s very expensive.

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★ 5

Positive environment with people who care and facilities that are well maintained.

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★ 5

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★ 5

I recently worked with one of the personal trainers, Angela, and she’s phenomenal! They’ve also been very accommodating. I mentor, and for an extra fee for my mentee to join, the staff have been great in working with us to boost self-confidence and overall health. I can’t say enough great things about Sara, who assisted me in joining, other staff, and the facility!

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★ 5

Really enjoy the Lake Country Racquet and Fitness Club! The staff are very friendly and helpful. Great variety of classes as well as fitness equipment.

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★ 5

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★ 5

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★ 5

The facility is well maintained and clean. The staff is friendly. The instructors are excellent.

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★ 5

The LCRC is an exceptional club. It is always very clean and the staff is friendly & professional. They instructors really care about each individual’s abilities and strive to maximize the workout experience. The variety of classes is very good, & I appreciate the pool, hot tub, coffee bar, and hydro massage chairs. For the first time in my life, I enjoy going to an exercise class! The personal training is a great way to learn healthy and safe exercise and eating routines. I highly recommend the LCRC!

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★ 5

This club is one of the best int he area. It is extremely clean and the staff is very helpful and friendly. They offer new classes/services that keep up with the latest trends. And its never to crowded.

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★ 5

Great place to work out, meet people, and learn and play tennis

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★ 5

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★ 5

Great Club! Many offerings of classes and training for all levels of fitness. The instructors and personal trainers are top notch! The club and fitness areas are always clean and well maintained.

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★ 5

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★ 5

I give it a 10 out of 10 for facilities, people, programs and value.

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★ 5

I love this tennis club. Great people and very nice services. The number of active tennis players is unmatched in the area.

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★ 5

Tennis and more! Great employees and tennis pros. Been here 3 years and wouldn’t dream of leaving. Makes you feel like you are home

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★ 5

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★ 5

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★ 5

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★ 4

I’ve been a customer here for a few years overall I’m happy with everything. It can get very busy and it sometimes hard to get on to the equipment that you liked to use.

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★ 5

By Far the BEST health center I've gone too. I say Health Center because of everything Lake Country Racquet & Fitness Club offers me; an Incredibly diverse and clean work out area, a swimming pool, tennis & Racquetball courts, basketball court, and a bar where you can get coffee, smoothies, and yes (on occasion) a stiff drink! =) Couldnt be happier with the friendly + educated staff also. 10/10 AAA+

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★ 5

one of the best facilities in the state of wisconsin

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★ 5

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★ 5

What I like about this place is that its everything under one roof. Classes, pool, fitness, tennis, massage and kids care, etc. which is just great. I love the yoga class with Courtney a lot, full body workout with Kathy is awesome. Im looking forward to try more classes and tennis and pool later. My kids like the care, the sitters are nice and friendly. Oh and my son loves the free pop-corn :)

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★ 5

Staff is professional... facility is comfortable and has many options for work outs and fitness.

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★ 5

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★ 5

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★ 5

My only complaint is that all their tvs are on either MSNBC or CNN or Fox news. I don't need to see political propaganda while I'm trying to work out. Other than that, love the gym!!

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★ 5

Great classes, friendly and knowledgeable staff, very clean facility.

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★ 5

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★ 5

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★ 5

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★ 5

Everyone has been super welcoming! Always willing to help and not make you feel like an outsider.

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★ 5

Sam is the best!

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★ 5

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★ 5

LCRAC offers a great selection of activities and classes for all ages. Expert trainers and staff accommodate every wish and members can get a clean, healthy facility option with the opportunity to select the level that both fits them individually (or their group) and promotes fun.

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★ 5

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★ 5

Great trainers and facility!

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★ 5

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★ 5

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★ 5

The Group Fitness classes are great and there is wide variety to choose from.

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★ 5

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★ 5

Lots of variety (I've never done water aerobics before!), and friendly and knowledgeable staff that seem genuinely interested in your success!

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★ 5

Great staff and classes. The club is kept very neat and clean

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★ 5

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★ 4

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★ 5

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★ 5

Been a member there for well over 20 years. Great place to work out. The team at Lake Country is very focused on keeping the place spotless and they are regularly working on upgrades to facilities and programs.

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★ 5

Sam Robinson really knows her stuff. She's encouraging, motivating, and genuinely cares about my progress.

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★ 5

Loved it! I was a guest from out of town! Staff very friendly! Nice place.

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★ 5

Awesome I think her name was Debbie

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★ 5

Everything. Everyone is friendly and supportive.

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★ 5

Great facility for our family

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★ 5

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★ 5

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★ 5

The new lights on the courts are awesome!!!

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★ 5

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★ 5

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★ 5

PHYSICAL THERAPY WITH DR. ADAM IS AMAZING!!!! Memberships are very very expensive and so is the P.T. at $150\Hour but that's totally worth it!!!!

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★ 5

Great place to workout! Friendly staff and clean facilities.

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★ 5

Excellent staff of tennis instructors. Great place for kids to learn how to play tennis.

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★ 4

Great space, nice ambiance. Tennis tournaments are fun for the whole family.

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★ 5

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★ 4

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★ 4

Cool little place tucked away in Hartland

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★ 5

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★ 1

DO NOT GET A MEMBERSHIP AT THIS CLUB - THEY HAVE HAD PROBLEMS WITH BILLING. MY FAMILY WAS PERSONALLY CHARGED FOR AN EXTRA TENNIS MEMBERSHIP AFTER WE CANCELLED AND THE OWNER OF THE COMPANY DID NOT TAKE RESPONSIBILILTY AND IN FACT INSULTED ME ON THE PHONE - VERY UNPROFESSIONAL. THIS IS NOT THE ONLY INSTANCE AS WELL, WE HAVE FRIENDS WHO HAD SIMILAR PROBLEMS HAPPEN TO THEM. I WOULD AVOID THIS OVER PRICED CLUB AS THERE ARE PLENTY OF ALTERNATIVES IN THE LAKE COUNTRY AREA THAT REALLY CARE ABOUT THEIR CLIENTS

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★ 1

I bought a one year membership up front...I asked not to be billed after that....they said it would not happen. They still billed an additional 7 months. I asked the John Gerhard, the owner, for a refund....he laughed and called me stupid. If he smiled and actually treated his members nicely he could double his business. ....if you join I wish you luck.

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★ 5

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