★ 5

Uh.

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★ 5

ここは、土地柄かとても綺麗です。

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★ 5

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★ 1

Tried to cancel my membership over the phone in April and they said they just charged my account( it was a day earlier than what it should have been). Then I took my credit card off the website so they couldn't use it. They still somehow charged me. I called and they said you have to come in. I do the paper work and request a refund of just may and they say I'm trapped with them till September. After I'll be moved away to the other side of the country.

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★ 4

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★ 3

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★ 4

After sum confusion Jamie was able to explain what was up with my cancellation. Workouts were good when I was able to do so.

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★ 5

This was a great location. It was spacious with plenty of machines, free weights, cardio, a spin area, baseball court and a pool. It's set back off the road a bit so you may need a map to help find it. It was clean and seemed to be on the newer side.

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★ 1

Says it opens at 4:30am... nah. Sat in the lot for well over and hour on multiple occasions.

Why not have key cards for access?

Completely omit the, "consistantly late" useless position of a front clerk; they just hold a scanner clearly designed to be placed on a surface anyway.

Cable system is in the middle of the floor, instead of being in front of a mirror, to check symmetry etc.

Upstairs is an unused duplicate of downstairs. Would be nice if the unessasary equipment upstairs was removed and a functional training center, installed instead.

.

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★ 4

Clean, kind staff, only 1 DL platform

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★ 5

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★ 5

Great place to workout at

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★ 4

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★ 5

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★ 4

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★ 3

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★ 3

Basketball court is cool and the gym equipment is top notch. The bathrooms are really gross. Pretty good other than that.

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★ 5

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★ 3

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★ 1

Second time this week I get up at 430 and am sitting in the parking lot bc the gym hasn’t opened. The most responsible and regular person here that usually opens doesn’t have a key, and the instructor doesnt have a key and there are issues with locks. Be smart- give them one. We realize you’re selling the building but at least follow through on what we pay for. You put your amazing instructors in a bad position to apologize and listen to members frustrations when it’s jot their fault- it’s an upper ADMINISTRATIVE failure and lack of practical thinking. The staff are wonderful, the instructors are tremendously dedicated and have the highest energy and quality and expertise-
As administrators you need figure it out and give better service- and not put your staff in bad positions to catch he brunt of complaints because of your lack of dedication and poor attention to detail. at least let someone have a key to open the gym for a class or if they are supposed to open the gym. They’re dedicated and responsible adults and they are what keeps the regular early morning members coming.

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★ 4

Could use more leg and ab equipment

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★ 4

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★ 5

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★ 4

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★ 5

Love it! Been a member for over 5 yrs.

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★ 5

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★ 5

Great place to work out friendly staff grit equipment

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★ 4

Great atmosphere

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★ 5

This is the biggest gym of the three. With your membership you can go to the one in Vestavia, Pelham or 280. I will never get rid of my membership, this gym has it all, the free weights, machines, pool, saunas and steam room. Vestavia has an indoor basketball court! Best value by far for the money!

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★ 5

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★ 5

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★ 1

Nasty gym. They have not cleaned this place in long time and there were dead bugs on the floor. Plus the staff was not very friendly and did not talk to customers.

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★ 4

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★ 4

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★ 5

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★ 5

Mi sitio para entrenar

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★ 5

Great gym, just need to add tanning and they will have everything.

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★ 4

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★ 4

Good place to work out

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★ 5

Awesome gym to sculpture your body

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★ 4

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★ 4

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★ 4

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★ 5

Great gym for the price. Also, second largest Gold's Gym in the country.

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★ 4

They have everything I like in a gym. Plus a cinema room. This really helps me to get my workout done when I'm not motivated. 😉

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★ 1

The staff that works in the evenings is extremely rude and does not value their members at all! Will never go back to this location in the evening. It makes me want to cancel my membership because it was so bad.

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★ 5

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★ 5

The best gym in BHam for sure. Very clean and with new modern equipment from Precor, TechnoGym and FreeMotion. The track is really cool for running instead of boring treadmills. I did a few "sessions" with trainer Kyle White and he definitely knows how to give you a good work out, you won't be disappointed. The two of us have a pretty regular thing going on now. The location is convenient but it can get pretty busy after work. I would suggest if you can try and go later in the evening to avoid the crowds and get an appointment with Kyle then hit the sauna afterwards for some small talk and hot relaxation. There's no juice bar or anything like that but Mugshots is right up 31 and a great midway point to loosen up little bit before just going home and straight to bed. Kyle is also very skilled in deep tissue massage due to his strong grip and thick forearms, so if you are sore afterwards it's a good way jumpstart the recovery process and get you in the right mood. Highly recommended!

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★ 5

Best club in Birmingham

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★ 5

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★ 5

This is my favorite gym ever, it has everything I love! I've been coming here for years! Everyone is so friendly! I feel so welcome coming here! And I'm always motivated because their is lots to do! I have all the motivation I need! Patrick is a really great leader to talk to! Brock has the best group training workouts!

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★ 4

Went here a few times with a friend. The first time was horrible, as the sales guy was very rude and stern. The second time was the complete opposite. The gym is very nice and the staff was really welcoming. The lady's locker room was well kept. The women in the daycare were great with my kids and the sales rep I met with the second time was very kind and informative and didn't hound me about joining and kept up with me for weeks after. Be sure to speak with Patrick or Daniel if you ever go to this establishment, they really seemed to care about what I wanted.

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★ 5

Great environment and cool staff. Patrick johnson's very helpful when I go in.

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★ 1

Thief's work there!! Beware!!! Always use a padlock. They go into the lockers and steal your wallet and cards and then run out and use it while you're working out.

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★ 4

Friendly staffs. Neat and clean facilities.

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★ 5

Staff is very friendly!!! Overall it is very clean and well equipped with pool, free and machine weights, cardio equipment, theatre cardio room, and basketball court.

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★ 5

Amazing facility with even better staff. I would like to thank Andrew Philen for personally guiding my fitness goals. Andrew not only helps me with the physical part but he also helps me nutritionally and is the most motivating person I think I've ever met.
Patrick Johnson made the sign up process incredibly easy and really took his time with me. I felt like he was more interested in what he could do for me than what he could get out of me for Gold's.
This place is awesome. I never thought I would be a "gym guy", but the staff really makes you feel at home and couldn't be any more accommodating.
Thanks again.

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★ 5

Love this gym and love the people! Everyone is very friendly and has a wide variety members!

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★ 5

Christian and the entire welcoming and pleasant. This health club is very enjoyable and puts a smile on my face.

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★ 5

Love Golds- especially my trainer Christian, he rocks!

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★ 5

Christian and Patrick are the best!! Great place and cool atmosphere to work out. The staff is extremely nice.

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★ 4

Great gym! Helpful staff. Facility is all you could ask for in a gym.

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★ 5

I joined Gold's due to there not being people at my previous gym to help motivate me. The team at Gold's has been great so far and I see improvement in myself because of it.

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★ 5

I've been to many gyms and this Gold's gym location is really good. It has a lot of the amenities I like and need. Suana, pool, indoor track, machines (relatively new), free weights, group studio, cardio machines - it has something for everyone. It is also less crowded than many gyms I have been to, and all at a relatively good price. If something breaks, it doesn't stay that way for long and the staff are friendly and responsive. I highly recommend giving it a look if you are in the market for a gym membership.

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★ 5

Been attending this gym since it opened...great place with nice equipment, a variety of classes, and courteous & helpful staff...always nice to see Christian and Daniel. There's a diverse group of members ranging from high school kids to the elderly, and people just getting in a quick 20 minutes to some pretty devoted fitness fanatics. Many local individuals, couples and a few families, most of whom are regulars and friendly. Just recently (mid-2014) got in 8 new Hammer Strength machines to compliment an excellent weight room.

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★ 5

I have been going to this Gold's location for 7 years and it is great.

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★ 5

Awesome gym great people and great environment. Place is rarely packed, theres 2 or 3 of almost everything so I almost never wait for machines or benches. Staff is all very nice, met a bunch of cool people here already.

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★ 5

Listen I have had MORE than my fair share of trouble with golds gyms over the years but this one IS the exception. The staff is courteous, professional, and very helpful. From the manager to sales staff to the trainers and anything in between. These guys are top notch. Had some problems with my card due to that target thing and it took weeks to work out because I bank out of state. But they were patient and helped me get it all worked out. Can't speak for the rest of the golds but this one should be their business model

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★ 2

I am in town on business for a few weeks and inquired about guest passes. Was told it was $99 for one month or $15 per day. Yes, $100 a month!!

The gym itself is clean but full of second-rate, off-brand equipment. For a gym passing itself off as "premium" I find it pretty laughable that there is only one cable machine, no LifeFitness or Hammer Strength brand equipment ANYWHERE. Their free-weight section is tiny and cramped and put off to the side.

Front desk people I have encountered for each of the last 3 days I have visited (that's $45 so far....) have been less than friendly and seem inconvenienced by my presence.

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★ 5

Wonderful Gym. I enjoy the gym because it has everything a person need to accomplished his health goals. The Staff is very nice and polite. I like the new weights that replace the old one. The bathroom are clean also.

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★ 2

Trying to cancel because I'm getting married and moving was a nightmare :(

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★ 5

Great gym. Plenty of weights and equipment. Always clean. Managed well, and new staff is very friendly. Highly recommend this gym to anyone looking to better themselves physically.

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★ 2

If you like being jerked around and lied to repeatedly, do yourself a favor and join Gold's Gym Vestavia - the worst customer service I have ever experienced. I canceled my membership on July 25 and continue to be billed every month. I have left messages at the gym as well as with the corporate office. Not one returned phone call. Found out yesterday morning that they failed to send in my cancellation. Asked for the GM to call me back ASAP. Didn't happen. Had to call them back this morning. We shall see if they actually follow through this time.

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★ 1

BEWARE! I was a member for over a year and decided to cancel when relocating. I asked the front desk how to cancel and was given an email address to send in my request. I was told I would have to give a 30 day notice. After doing EVERYTHING I was told to do to cancel....THEY ARE STILL BILLING MY CREDIT CARD AND I CAN'T MAKE THEM STOP! I have talked with the corporate office and they practically accused me of lying! After disputing the charges with my credit card company...Gold's Gym continues to try and charge me! It has been a nightmare....how can they get away with this?

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★ 1

Apart from my horrible experience with this place, know this: There are a lot of gyms, depending on what you are looking for with nicer people (both trainers and clientale), better prices and value, and much nicer customer service and more knowlegeable personal trainers than Gold's, and specifically this Gold's.

Gold's is really struggling as their gyms get larger and more empty. No surprise as soon as you walk in the door and they find out you aren't a member they try and get you to sign a contract. The are commission based and are forced to get a lot of memberships but could care less about you as a person. I go to a gym now where the exact opposite is true. Why do you think they make you sign a long contract. Yeah their facilities are nice, but it won't take long to regret their overpriced rudeness and inexperienced sometimes ignorant physical trainers. Physical trainers start out at Gold's and the good ones leave because Golds takes a large cut of the top of their fees( not trainers fault) BE WARNED!

My own story?

I moved down to B'ham about 2 years ago then had to return to Missouri when I canceled my membership in person with this location's manager, Mike Bick. I came in and he assured me everything was good. (Memberships can only be canceled if there's not a Gold's Gym location within a certain proximity of where you are moving, must show proof of move) When I arrived in Missouri I faxed Bick a copy of my utility bill and called him to verify he got it.

Months later I moved back to B'ham and considered re-enrolling when I was shocked to find out they were still auto-billing my card and refused to refund me after I called several times and went to their accounting department. Google search for similar stories, this gym only wants your $$$$.

Source: Google