★ 3

I have been a member at the Inverness PF for 4 years and have seen this store decline over that time. Comparing to others in other cities across the US, I find this one not up to par with others I have visited. If it were not for the convenient location and my group of buddies that also go here, I would consider other 24/7 options for the same cost, also having a wider variety of equipment. The biggest issue is the inconsistency of the opening times. It has happened numerous times that the gym doesn’t open timely and can be as much as an hour or more which is very inconvenient for members. There is no way to contact anyone at 4AM. The second and more significant issue is the lack of hot water in the showers. For example, there was no hot water in the showers this morning or Friday AM although a repairman came to the gym on Saturday. This is extremely disappointing to the people who need to use the shower before heading in to work. Staff listens and is apologetic but management seems uninvolved. Lastly, the equipment in this gym is not as updated as other stores in Birmingham and other stores I have visited. I would think that the PF Corporate Office would require certain standards and opening time, hot water and a base standard of equipment would be monitored with expectations in place. Kudos to the staff but -C for the manager/owners of this store. I hate to post in a forum like this but complaining in the gym has not had any impact. I noticed other complaints and the owner suggested that the complainer should reach out to the clubs management team….. wouldn’t you think the the owner would contact them themselves and raise all sort of heck u til these problems were fixed? What sort of owner asks their customers to basically do their job for them???? It explains a lot about why things are like they are in that store. My advice would be that the owner be at the store everyday at 4am and talk to the people who pay his salary, oh and, they should plan to shower their as a part of their experience!

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★ 1

Need to shower after the gym? Just be ready for constant cold showers. If a restroom is used and flushed while in the shower get ready for it to stay freezing cold. Worst showers of any gym I have ever used. It's awful how bad they are.

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★ 1

Some staff member are non serious about saying hi or hello to customers.

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★ 5

My new spot. I moved to a different part of town. Didn't even realize that this was only 5 turns from where I live. And next to where my brother works. Gym and breakfast in the same stop. Fat and tan is a good way to live, love and eat. Come on Y'all life is short get eggs and bacon then sweat it off.

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★ 3

I've only been going to Planet Fitness for about a month, and only started working out with weights a little longer then that. The worst part about all of the AL locations is that they're not 24/7 and often you'll find yourself waiting for employees to open the gym.

I spent 20 minutes waiting at the Inverness location before deciding to drive to Vestavia's location. When I left there was about 8 people waiting outside to get in. There should be contingencies in place if an employee can't show up, life happens and most understand that, but people are already paying for an inferior gym experience when we could be going to a 24/7 gym for roughly the same price or maybe a justified amount more for 24/7 access.

Ok the negatives aside the overall gym itself has a wide array of machines and dumbbell weight up to 75lbs which is enough for most unless you're an IFBB competitor. I've made progress in the month here so I can't leave too harsh a review.

However not having loadable barbells leaves you with their 60lb max. Meaning you can't row more than that unless you use a Smith Machine and same goes for skullcrushers, you are stuck unless you do dumbbell skull crushers.

An added benefit of this place though is how helpful staff can be, especially if you're a black card member. Overall I can't give more than 3 stars though simply because the gym gets over crowded at peak and you end up waiting for machines. Once you outgrow this gym within a year or two I suggest finding a 24/7 gym.

In response to the owner reply:

The crowd meter works for your home location only and I'm not changing that every time, besides I'm always the first in the gym at 4am, I have no reason to check the meter. By 6 or 7 am the later crowd starts to show up and I'm finishing up, it wasn't a plea for assistance just merely an observation. Also, get a hack squat machine, PCB location in FL has one.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 3

They don't take care of their beds. For weeks on end every time I came, no matter what bed they put me in anywhere from 3 to 6 bulbs would be out. Planet Fitness has truly changed. It used to be a good experience but for the last few months I left discouraged. I spoke to the staff and reported the issues each time but to no avail. Each time I returned it was worse. I finally canceled my membership after being a faithful member for years

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★ 4

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★ 5

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★ 5

Very affordable and has a lot to offer!!!

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★ 5

Love this place, clean facility well maintained
Staff is so helpful and friendly. Tanning beds red light therapy beds Wellness Pod and massage chairs. In town for treatment at Grandview, easy to get to 3 miles from Grandview on the same side of the road. Great location.

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★ 5

With my insurance I could go to any gym for membership but ever since I relocated here the first place I went to was Planet Fitness because I already had a membership to transfer and have not regretted it. The original staff when I joined a couple of years ago was fabulous, always friendly and helpful and kept the place up to snuff. I must say it is typical for all the planet fitness gyms I have belonged to as they seem to all turn over employees regularly, they really don't pay a competitive base rate to keep help so they lose a lot of good people because of that probably. But the current staff works well and always friendly and helpful they keep the place clean as well so still content here.

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★ 5

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★ 2

Fix the water fountain!! Never works. Get a new one

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★ 5

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★ 5

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★ 5

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★ 5

Very good gym . Employees are very helpful

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★ 5

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★ 5

Very impressive facility. The employees are always there and ready to help you with any questions. Great equipment and is very clean. Thanks again.

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★ 5

This is a fun, effective place for this 75-year old to try to stay healthy. The staff is great; the facilities are immaculate; the equipment is clean and works well; and it's very convenient.

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★ 5

Cool place

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★ 5

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★ 5

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★ 1

Do not like this location! General manager was very rude.

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★ 1

Bad management

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★ 5

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★ 5

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★ 2

It’s so frustrating that the 30 minute workout doesn’t work. People just use as a regular equipment and you never can complete the circuit.

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★ 5

I love this gym! It’s one of the smaller Planet Fitness locations, which gives it a more intimate atmosphere. I like to come here in between shift and enjoy the Total Body Enhancement as well as the hydromassage bed. The restrooms are always clean, the staff is friendly, and the machinery is in great condition. Would highly recommend.

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★ 5

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★ 5

Amazing gym! I have enjoyed my first week so much! Beyond clean, stocked, and the most amazing staff.

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★ 5

This is a good location. A bit smaller than what I’m used to from my home location, but it’s good. The people are nice.

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★ 5

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★ 4

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★ 5

Best thing you can do for yourself is join PF gym.

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★ 5

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★ 5

Nice location, staff is always so friendly 👍👍

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★ 5

I love it here

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★ 5

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★ 5

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★ 5

There's this super nice person i don't know their name upfront thats accommodating and helped me charge my batteries.

Also, the gym is maintained well. The shower has enough pressure to wash yourself well.

I also like their lights. They aren't too bright and covered.

So overall this location has it together and the people are kind.

Thank you.

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★ 5

Antaysia Tyson is my PF trainer. She’s motivational, kind, and she knows what she’s doing. I see definite improvements in my body and health. I also love the facility. Adam keeps it nice and clean when I’m there. I’ve made friends as well. Its a great place.

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★ 5

Best PF in Birmingham, staff is extremely nice and the establishment is very clean!!

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★ 5

This location is very convenient safe and clean. I would recommend for anyone.

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★ 1

Nasty front desk girl hung up on me bcuz she knew nothing about surrounding gyms and referred me to the Internet instead of researching answers herself while she was on the clock. with access to all information mThere's no excuse for such bad customer service.

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★ 5

Best Planet fitness I’ve ever been to. The manager is awesome and so friendly and welcoming and so is Laurel. Very helpful!

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★ 5

Best workout gym in Bham

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★ 5

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★ 5

Enough equipment that it never seems crowded

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★ 4

The first time I walked in I talked to a male worker and he was working out himself. He showed me around and was very helpful. He even told me if I needed something to come get him while he's working out, he would help me🤗 Good atmosphere, clean, and easy access to the gym. Their showers, dressing room, and bathroom are also clean.

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★ 5

The direct TV at planet fitness no longer supports espn which alot of sports such as college and pro football.

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★ 4

Super clean, equipment always working. I like the layout of the Hoover store better, but this Planet Fitness is super convenient and the staff is friendly.

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★ 5

Everything

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★ 5

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★ 5

I recommend this gym, always clean and cozy, plenty of space, proper placement of machines, friendly staff who are always willing to help, clean showers and clothes lockers. I am a frequent traveler, I have used this chain of gyms in 34 states and I know what to compare it to. I would recommend replacing the newer style massage chairs at this gym.

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★ 5

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★ 5

Newer equipment, very friendly welcoming staff, not overly crowded. There is plenty of air movement and a good temperature inside, definitely will be coming back when in the area

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★ 5

Always love the positive environment!

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★ 5

Staff are great. Good variety of equipment, will come by again one day.

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★ 5

Nice gym and great equipment. Friendly and helpful staff. Not that crowded during peak hours either.

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★ 5

Great gym, good hours and the staff is constantly cleaning making it by far one of the cleanest gyms I have ever been to!

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★ 4

Overall, the planet fitness is a great location, pretty clean great staff. Just wish the layout of the equipment was a little little bit better.

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

This is my favorite planet fitness. It's very clean, and the staff are friendly and low key. Not crazy patrons either. I feel safe here as a woman who goes to the gym on her own.

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★ 5

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★ 1

Always an issue here at this particular location. Arbitrary / inconsistent rules. Dirty massage chairs. Expects members to clean everything while staff stands around. Join Amped up the road which has better amenities and staff for same price plus 24 hours use. Same price. Keep PF as a backup for other locations at best.

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★ 5

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★ 5

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★ 5

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★ 5

Absolutely loved this gym. I’m from FL and was here visiting the area for vacation. Never have a seen a gym be so clean and have a staff be so pleasant and polite! I can’t wait to be back in the area again and come workout at this gym!

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★ 5

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★ 3

Overall, I like PF. This location though has shower problems. You rarely get a warm/hot shower. They have tankless water heaters which DO NOT do the job. Terrible!! This place has done several upgrades but never addressed the shower problem, although I have complained many times. The last cardio equipment refresh wasn't needed and several really good cardio machines were removed. The new ellipticals aren't as good as the old ones.

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★ 5

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★ 3

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★ 5

Love Planet Fitness! I also belong to another larger gym that has pools and courts. I prefer Planet Fitness because they are so MUCH cleaner and the weight machines are way better and maintained better. Keep up the good work Planet Fitness!

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★ 5

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★ 3

A good gym but the vibe is totally different than what I remember. Many of the staff are kept to themselves and seem to not be as happy (at least that's what it appears). Not as much of a friendly atmosphere as it used to be.
Yes I only go here to exercise but an inviting attitude means a lot.

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★ 5

Super friendly place, mostly not too crowded. Clean.

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★ 5

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★ 5

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★ 5

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★ 1

The tanning beds at this location are HORRIBLE!!! I've gone multiple times in hopes that maybe one bed was just the issue, but no. I am literally the same color coming out as I was when I went in. If you're looking to tan, I highly DO NOT recommend this location.

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★ 5

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★ 5

Great place to work out, and my favorite thing is the hydro massage bed afterwards

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★ 5

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★ 5

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★ 5

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★ 5

Friendly staff, clean place, good crowd ratio on early week day mornings.

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★ 5

Nice, clean, and friendly place to workout. The equipment is in good shape and the locker rooms are clean and accommodating as well.

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★ 5

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★ 4

Small but not crowded.

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★ 5

I love their hrs(closes at 10pm), for someone like me that work long hrs and wants to stay fit, it works perfect!...nice people , clean facility

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★ 5

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★ 5

Clean equipment. Good staff. Trainer got this rookie off to a good start!

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★ 5

Clean and not too busy

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★ 5

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★ 5

It's my place this is a with great people

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★ 5

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★ 5

Facility is ALWAYS clean and orderly. Never overly crowded and staff is friendly.

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★ 5

I enjoyed the massage chair.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

It's a good gym. Definitely the best for the price.

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★ 5

There's a wide variety of machines and usually not too much of a wait if something is occupied. So far, all of the fellow members have been friendly/polite - and the staff has been friendly and helpful.

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★ 5

So far, it's a good, nice place to work out, get sweaty, and hit the showers. Very reasonable too.

It'd be nice if they cleaned the men's lockerroom and shower area a little better, but I'm a neat freak i guess (there's been a sticker on the wall for literally a year).

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★ 5

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★ 5

Great staff and excellent variety of new equipment.

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★ 5

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★ 5

Great price, good equipment, friendly staff.

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★ 5

Friendly and consistent. Great gym atmosphere.

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★ 4

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★ 5

Great people, always ready to help

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★ 5

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★ 5

This is BY FAR the cleanest gym I've ever been to! The staff is friendly, attentive and accommodating and the facility is exceptionally managed and maintained. Great equipment variety, and never over crowded. I live out of state, but visit whenever I'm in town and it's always a great experience!

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★ 5

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★ 5

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★ 5

The staff is nice and always available. The equipment is up to standard. I enjoy my time in this gym.

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★ 5

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★ 5

terrific machines, wonderful staff, sanitary facility. great value for the money

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★ 5

Thank you team Inverness for caring about your customers!

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★ 5

friendly staff, clean facilities, like-new equipment, and of course the low cost!!

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★ 5

Great price. Friendly and welcoming. No judgement. Plenty of equipment and it's all in good condition. I recommend PF to everyone.

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★ 5

Greatest deal in gym membership. Huge quantity of machines, free weights, treadmills and more. Very clean facility.

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★ 3

The place is nice but the hours suck especially on weekends closing at 7:00. Why is it not 24 hours and this big metro area where everywhere else is

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★ 5

Very clean, great app, friendly staff. All ages, all body types, all levels of fitness are welcomed. Love the 30-min circuit. Great equipment!

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★ 5

I love Planet Fitness

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★ 5

Thé Inverness location is the only one that has my favorite piece of equipment. The location is great. Staff are always friendly. Using my Perk Points to pay for merchandise, such as water when I’m dying, is AWESOME! I enjoy all locations, but Inverness is my fav!!!

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★ 5

This is the best Gym I have ever been a part of. They have everything you need and the staff is amazing. 5 stars for sure.

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★ 5

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★ 5

Helpful. Friendly. Equipment well spaced. Clean. Not too crowded

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★ 5

It's pretty crowded at times, but they have enough machines/equipment so it doesn't interfere with your workout. Staff are also friendly.

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★ 5

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★ 5

Great hrs of operations, clean, machines available and works, pleasant staff (especially in early am), helpful staff.
Affordable!!!!!!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

My home gym, love it there. Almost never very crowded.

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★ 5

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★ 5

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★ 5

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★ 5

Shout out to Wayne for amazing customer service!

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★ 5

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★ 5

Great place to work out

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★ 4

Very clean and nice place to workout.

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★ 5

Nice planet fitness!

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★ 5

Good equipment, friendly staff, and patrons, positive vibe. Very clean.

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★ 5

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★ 5

Great

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★ 3

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★ 5

I love this location!! I’ve coming here a year a half !! I come workout 5 days a week. I wish the hours were longer on the weekend I have rush to here after work since closing time is 7

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

HIGHLY RECOMMEND this PlanetFitness location. The convenient location, vast variety of machines and free weights, along with the friendliness of the staff, and overall cleanliness, is worth the memebership

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★ 5

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★ 5

A great community of people and staff, lots of great equipment. Impressed by the cleanliness and friendliness of the staff. Love coming here!

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★ 5

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★ 5

Great place! Clean and neat! Plenty of equipments! Nice staff!!

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★ 5

Well maintained equipment and a lot of it. They keep the place very clean.
The staff is very friendly and helpful.

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★ 3

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★ 5

Clean and reasonably priced. Better than Amped Fitness.

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★ 5

Wonderful employees who are thoughtful, kind and courteous

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★ 5

I love this location! It is the cleanest I have ever seen. The staff is really friendly and I looked forward to going each day.

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★ 5

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★ 5

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★ 5

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★ 2

No one ever answers the phone when you call. All questions care not answered with the recording.

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★ 5

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★ 5

Everyone is really nice and the facilities are very clean.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Nice atmosphere!!! Very clean, and nice looking place.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Friendly staff doing a terrific job of meticulously cleaning everything. Treadmills are each separated by plexiglass walls, yet air circulation remains effective for a cooling effect.

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★ 5

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★ 5

Variety of machines and free weights. You can come in and get a quick workout or take your time. Friendly staff.

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★ 5

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★ 5

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★ 2

I don't like how many employees go through there,seems every week there is a turn over or some one new!!! It is also hot all the time and they could at least turn the fans up,if not we will be looking else where. The other ones we have been to seem to have constancy with their employees and the temperatures!!! James and Stella Allison

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