★ 5

It's was great

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★ 5

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★ 5

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★ 4

One of the cleanest gyms I've visited,Good job

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★ 2

I used to love this gym when I was stationed at Fort Rucker, AL. I'm really disappointed though. Last year in May I walked in and informed the employee that I was requesting to cancel my gym membership because I was getting stationed elsewhere. I offered to show my orders and provide whatever information necessary. I was told that wasn't required and they were very friendly and said we'll cancel it for you. Fast forward to this past week I noticed I was still being charged a monthly fee only because I did an audit on my account for a personal loan. I called the Planet Fitness in Troy and asked if i could please have a refund for all of the months that they charged me money for a service that I did not use yet I was still being charged for. They told me their owner will not refund me for my hard earned money and that instead he's going to keep it for himself. I was really upset because I haven't stepped foot in their gym, I was told it was cancelled, they will not refund me for a service I cancelled and did not use, and I've been very tight on money for my family yet they're making hundreds of thousands of dollars per year. I was promised my membership was cancelled. I don't know why they will not refund me. I'm beyond upset and feel like I'm being robbed. Stay away from this gym

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★ 5

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★ 3

12484 mobile road Greenville Alabama 36037

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★ 1

Do not go here (Planet Fitness in Troy, AL). Charges will come out of your bank account that you do not owe. Yesterday I went to tan and was told I couldn’t because I had unpaid charges. I showed them proof of where the membership fees come out of my bank account every month (even the $49.99 that comes out at different times), and they still wouldn’t let me tan. I was dealing with a new employee who was very young and didn’t seem to know much about the job. He was very rude and talked down to me like I was a child. He should have been more respectful as I am old enough to be his mother. The other employee was very nice, understanding, and helpful and wrote my phone number down to give to the manager. The manager never called me, which is no surprise. I canceled my membership immediately and will not be back. I certainly hope that the charges will cease to come out of my account and that the rude employee actually canceled my membership correctly since he seemed clueless about everything else. He had to call his manager about every step of the cancellation process among other things, so I’m just hoping that this issue is resolved. He even said that I hadn’t checked in to the gym in five years although I had checked in to tan every week since the beginning of May. What is up? Is it their computer system or just incompetent employees? Nevertheless, the only way I would go back is to dispute more charges if they don’t stop after my cancellation. Be careful, and read the one star reviews like I should’ve done. This is not a good place to do business.

Source: Google

★ 4

Great Employee's, just wish people using the tanning beds would clean the bed after tanning.

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★ 5

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★ 4

Good but small

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★ 5

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★ 5

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★ 1

Watch out Guys and Girls don't sit down for longer then 5 minutes they'll trespass you.

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★ 5

Nice place. Profesional and welcoming stuff. Seems bit outdated but plenty of eqipment and most important everything is clean including dressing room, toilet, and shower. Great job 👏

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★ 1

Is it normal for the staff to be racist? Or is it just the manager like the guy in the viral video said? 😒. Be better! This site needs new management!

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★ 5

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★ 1

They called the police and trespassed an African American woman apparently for looking at her phone!!! Nobody could even tell her why. Not the kind of place I would want to go to.

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★ 1

Clean but does not allow semis to park to come in.

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★ 1

edited review because a new girl said I can’t exercise in socks although I’ve done it since day 1 of this location opening. Said it’s against the rules. I have a full gym at home so I’ll stay here instead.

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★ 5

Great job 👍👍👍

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★ 5

Clean place and Good staff 🤘🏻

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★ 5

Haven't been in a planet fitness in years. Nice equipment.

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★ 5

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★ 3

Very clean and plenty of equipment!
Bathrooms were also very clean.

Overall, great experience so far.

Edit 1:
Coming here more often, I am greeted and welcomed by everyone except for this dude. For some reason, I don’t know what it is whether if he hates his job or is always having a bad day with me, but he never greets me and never gives me a farewell I have to do it myself. When I do tell him “have a goodnight” he looks at me without saying a word lmao
Do you hate your job or something??

Source: Google

★ 5

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★ 5

Big lot and nice staff .

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★ 4

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★ 5

I was in town visiting and wanted somewhere I could workout. I called Planet fitness and the guy on the phone was so professional. When I got to the gym the same guy was there. He was very professional. He just so happened to be from Mississippi so we had a conversation about living there. If you are in Troy Al and you want to workout without spending a bunch of money, check out Planet fitness. $5 day pass. You can't beat that.

Source: Google

★ 5

Very clean and well lit. Lots of equipment to work out with and plenty of space in aisles. The tanning beds are AMAZING as well as the hydro-masaage chairs that are available for Black Card Members (Still MUCH CHEAPER than any other gym I know of). I've honestly never had a "bad experience" at Planet Fitness.

Source: Google

★ 5

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★ 5

Clean, spacious, nice staff, nice bathrooms and showers

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★ 4

Nice place cheaper than other gyms

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★ 5

Super clean and friendly

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★ 5

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★ 5

👍👊💪💪👊 Clean, enjoyable experience, great friendly staff.🔥🙋🏼‍♂️

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★ 5

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★ 5

Lots of parking, very clean gym. Restrooms are spotless! All Planet fitnesses are different in the age of the equipment; so there is a little learning curve, but very doable. This was a great place to stop on my way through Alabama.

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★ 5

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★ 5

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★ 5

The staff are friendly and helpful.
It's always clean, and well stocked with supplies. The staff and manager will help you any way they can...

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★ 5

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★ 5

Excellent service, the only bad thing is that Friday, Saturday and Sunday there will be no 12:00 p.m.,

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★ 1

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★ 5

Waooo super limpio y super diferente a los demas.. las maquinas son bien modernas.. y ademas es el primer planet fitness que tiene sus puertas abiertas 24/7

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★ 5

Great deal @ Planet Fitness Troy Alabama. You have to see this gym! Very inexpensive, clean and friendly employee's, choose your membership package and your set! We highly recommend their services. Check their website.

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★ 5

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★ 5

Exquisite

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★ 5

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★ 5

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★ 5

Very clean, very comfortable place and good management 10/10

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★ 5

Helpful & friendly staff.

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★ 3

It's very difficult to cancel your membership. I thought it was canceled two months ago until a charge came through on my debit card. I spoke with someone by the name of Shelby. She has a very bad attitude!! I'm working to get this issue resolved, but I definitely will not deal with her!!

Source: Google

★ 5

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★ 5

First time here i am from California very nice and clean location staff is very friendly and helpful i came here afternoon that time its not too busy I park my semi truck trailer in parking they have big parking lot bathrooms very clean just I request to management please to increase cleaning stations because i am visiting every where in usa I feel here very less because i saw some Coustmer finish exercises they want to clean but cleaning stations not close to machine then they leave but everything is fine and good here i love this gym and thanks for friendly staff

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★ 4

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★ 5

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★ 3

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★ 5

First time to going to this fitness center and it was a good experience. It is fairlly new with plenty of equipment to choose from. There's plenty of space to keep your social distancing. I will be returning to facility as often as I can.

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★ 5

Wife loves it that's all that matters

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★ 5

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★ 5

Love Love love this place. It is clean and very well maintained. The staff is superb!!

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★ 5

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★ 5

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★ 5

Clean friendly environment.

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★ 5

I love this gym. The staff is friendly, and the gym is always clean.

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★ 5

✊🏿✊🏿✊🏿

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★ 5

It's was very clean, worker's very friendly machines easily to operate

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★ 5

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★ 5

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★ 5

Great workout session. Clean and comfortable to be at...

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★ 5

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★ 5

I really like this place. I like the staff.

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★ 5

Nice girls helped me get signed up, very very easy process and appreciate being a member here 🙋‍♂️

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★ 5

Just started going to the gym and this location has been great.
Edit: six months later, down 25lbs

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★ 5

Very comfortable place to work out

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★ 5

Love Troy Planet Fitness! The staff is nice, pretty clean and the MASSAGE CHAIRS ARE HEAVEN!

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★ 5

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★ 5

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★ 5

Great service. Comfortable place

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★ 5

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★ 3

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★ 4

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★ 5

Theyoung lady was well informed and answered my questions kindly .

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★ 5

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★ 5

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★ 1

It is hard to cancel your membership fee and annual fee without paying anything. The receptionist told me it was ok to cancel anytime before the bill date time. But when I called due to the charge, they said I had to make a cancellation 5 days beforehand. Definitely some miscommunication in here when I first register to this club. But I definitely will not come back!

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★ 5

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★ 5

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★ 4

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★ 5

I love the experience of it.

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★ 5

Great staff, I got injured in the military and I'm slowly getting into the swing of getting fit again, and the staff is absolutely excellent they've helped me every step of the way, while also heading guidelines set for them and making sure there is a clean and comfortable atmosphere at all times.

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★ 5

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★ 5

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★ 5

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★ 5

Love this place! So clean and friendly helpful staff

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★ 5

Vert nice people an I love it

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★ 5

Very nice ladies working there and nice place. Cant wait to workout there!!!

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★ 5

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★ 5

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★ 5

Nice clean, friendly staff.

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★ 5

I really enjoyed the atmosphere I'm very comfortable working out. I usually can't workout with a lot of people around but there I can and the staff are very nice and helpful. Thank you for bringing planet fitness to Troy.

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★ 5

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★ 5

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★ 5

It was great

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★ 5

The staff are friendly. It's really clean. Love the fact that everyone keeps the equipment wiped down. They have a bit of everything so go check it out. As my daughter and I say, we're READY TO GET SWEATTY!

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★ 5

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