★ 1

The website link says you’ll be open in December(of 2025? I hope?)
Is that true?!
I will happily change this review to a 5 star when I get an answer!

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★ 5

It’s gonna reopen by the end of 2025. There’s a confirmation sign at the Midtown mall and multiple managers have said the same.
The new location looks phenomenal

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★ 5

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★ 4

Your standard planet fitness.

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★ 1

Not only is there not a planet fitness here, there isn't even a building here. I don't know whether or not planet fitness will open here again but there's certainly isn't one now unless it is underground

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★ 5

Waiting to be open . Great locations and alot of parking.

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★ 1

I enjoyed it while it was there, but this location closed, and the other locations are inconveniently located and ridiculously crowded. They desperately need to find a new place in NE Anchorage.

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★ 1

they are not open

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★ 1

The place is closed and apparently has been for a year. I did not know this until this morning. Planet Fitness, Google, one of you has got to fix the status of this place to closed as it still shows open 24 hours.

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★ 5

I enjoy working out at all of the PF locations

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★ 1

The staff was really rude and acted like they didn't want you to be a part of the gym. I asked how to become a member and the female employee just said go online you do it yourself.

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★ 1

I am so disappointed with how they are closed INDEFINITELY! It was convenient for myself to go to this location because it was near my home and work. Tho, there is other facilities we may go to they should really work on fixing up this place or opening another one near again. I enjoyed the customer service here and the machines were so much up to date.

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★ 5

This is one of the nicest PF I have visited.

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★ 4

It was a very nice facility and the staff was very helpful.

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★ 2

I remember speaking to a young lady about getting a monthly pass instead of giving me information she simply sent me to the app and walked away. Though the place was appealing and clean the interaction with her left me wanting a better customer service experience

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★ 5

I'm really enjoying my planet fitness membership

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★ 1

Whole complex was shut down and trashed. Looks like for good. Google says open but there's fencing around the building entrances

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★ 5

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★ 1

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★ 5

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★ 5

Good gym really clean! The staff is always working hard cleaning all the time. Equipment is always working hardly ever anything broken like some gyms. And it’s not to busy usually when I go.

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★ 3

It's okay

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★ 5

Great gym. Lots of equipment. Low prices and clean area. Thank you

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★ 5

Feels good 👍

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★ 3

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★ 5

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★ 4

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Went to check it out and really liked it. Im definitely getting a membership when i find a partner if not ill do it just for tanning

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★ 5

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★ 5

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★ 5

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★ 5

They have good equipment, and I like the idea of TV's

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★ 5

Just started like it so far.

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★ 5

Best deals for working out and tanning.

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★ 5

This place has everything you need and more. Love this place.

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★ 5

Was in town for a few weeks and found this Planter Fitness. Very clean gym with all your standard PF equipment. I was walking in the gym between 3:30am and 4am and walking out between 5am - 530am. In those times I experienced a very friendly and welcoming staff. There was constantly something being cleaned or wiped down. Paper towels and spray bottles were available throughout the gym to allow people to wipe equipment off after use. Even though this was a small location, there was a nice flow to how the exercise machines were laid out. The equipment did seem to be older than what I'm used to seeing at other PF's. But everything was well maintained and in good working order. They have plenty of attachments for various grip options. If there was anything to complain about, Monday morning at my usual time they were closed until 5am. So I drove 15 mins and went to another PF on Diamond lane, which wasn't a big deal. All is all I would definitely recommend this gym and look forward to coming back. 💪🏾

Source: Google

★ 4

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★ 5

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★ 5

Staff is very friendly, not too busy very clean

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★ 4

Back message was nice but way too short!!! Way too short!!!

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★ 5

👍

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I enjoy the gym greatly! It’s very clean and the staff is helpful and friendly.

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★ 5

5 stars

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★ 5

I had several coworkers who worked out at the place. Sounds everyone loved it.. think I like the place but I am a student and I want to save money. So I work out at home.

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★ 5

Friendly staff, clean, spacious. Another great PF experience!

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★ 3

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★ 5

Good location, very clean, and lots of equipment.

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★ 5

Wish I could find more time to work out. Great fuel for Planet Fitness..

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★ 5

Planet Fitness is a gym that makes me feel comfortable and encourages me to exercise instead of fear the gym. I get to exercise on my own pace without fear of judgement, which is nice!

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★ 4

I only gave them 4 stars because they're missing a few workout items I would like to see, but overall the facility and staff are 5 stars. Everyone is always courteous and the gym is always clean.

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★ 4

I recommend a late night workout in this one.

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★ 3

There internet was down for over an hour and a half

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★ 4

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★ 5

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★ 1

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★ 5

Very helpful.

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★ 5

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★ 5

Love the morning staff. I enjoy working out here good people all around. Always greeted nicely upon arrival and when leaving someone always says enjoy your day and Thank you.

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★ 5

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★ 5

Best gym to work out at is planet fitness 💯🤟🏾👌🏾💪🏾

Source: Google

★ 3

It's so dark in here. Trying to find a place to workout and be healthy in the middle of the dark winter you'd think it could be brighter. Better lighting, more windows. Something.

Equipment seems to be working well. It's not the newer equipment that counts your reps, work out time and resting time, but they do work. Could use two of each machine. There are some doubles of machines but not all of them.

Currently out of hot water in the locker rooms. Staff is decently kind and attentive.

Source: Google

★ 5

I did not go inside this business but from what I observed at nearly midnight in the morning as I walked by it is a 24-hour fitness club that has people frequenting it at all hours of the day I would assume that there's a good place to know too work out and probably shower

Source: Google

★ 5

Clean environment, all the exercise equipment is well maintained. Masks are not mandatory but encouraged.

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★ 5

Friendly staff and very clean gym. Your welcome

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★ 5

My gym of choice currently. I dig it.

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★ 1

This specific location has the worst manager service.
Sherry I believe is her name. Always having her staff do the work while she is on her personal cell phone.

Twice this has happened..

This is why I terminated my membership. I will not support and pay for horrible service

Source: Google

★ 5

Upgraded facility it looks great.

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★ 5

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★ 5

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★ 2

Experienced nothing, because I was a guest

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★ 4

Good but needs to be arranged better also dusty.

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★ 5

Great value, several branches!

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★ 4

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★ 5

Really good place to go and get some frustrations out and the chicks are hot

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★ 5

Excellent customer service!

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★ 5

The building and machines are clean and well kept, and the staff are always welcoming, friendly, and professional!

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★ 5

Excellent gym

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★ 5

Goodw

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★ 4

Wish Planet Fitness had a Sauna, but for the deal on membership it's understandable why they do not.

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★ 5

Best gym in town!

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★ 5

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★ 5

Very clean & tidy. Love that you have disinfectants to clean exercise equipment.

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★ 5

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★ 5

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★ 5

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★ 5

Been going to this PF for years, it's a great place to workout. I even come workout when I'm bored.

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★ 4

I only used the tanning bed but I loved it😌

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★ 5

Great facility and morning staff was on it. Very clean and machine are like new

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★ 5

Super 👌 love the staff the tools and super clean

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★ 3

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★ 5

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★ 5

Very clean, completely forget you're in the dingy Northway mall. Staff is great.

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★ 3

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★ 4

Well first off the selection of beverages for purchase is a wide selection. The machines are amazing and the staff is very nice and caring. Had a great pump today definitely would go again 💪

Source: Google

★ 5

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★ 1

I dont understand why our planet fotness is still using thw covid hours. I pay to be able to go to thw gym at 3 am if i want to. I understand cleaning but they can do that when there arent a lot of people there. Just pay those poor workers a little more to do it.

Source: Google

★ 5

Nice and clean! My favorite location so far in Anchorage!

Source: Google

★ 5

Excellent customer service. Sherry is very warm and courteous..

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★ 5

Spacious facility and friendly, helpful staff. One instance of the staff being helpful: Kennedy (PF worker) aided me in encouraging a stubborn member to continue elsewhere with his workout, as he was occupying a machine for a lengthy bit of time, watching videos on his phone. Doing so allowed me to finish up my workout and continue on with my day. So thankful for helpful staff. I am aware that PF has no set time for machines, but in the world of working out, occupying equipment for too long is a faux pax - You do what you need with it and move on.

Source: Google

★ 5

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★ 5

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★ 5

I appreciated being able to purchase day passes at an affordable price while visiting the area. Very friendly staff. Nice atmosphere.

Source: Google

★ 5

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★ 5

Update #2: The staff is extremely responsive and have fixed the issue. This is a great customer service moment for them. Highly recommend. Keep up the great work!

Update: I’ve upgraded a star because I appreciated the response from Planet Fitness. For a couple weeks since the review, the water was nice and hot. It’s tapered back down unfortunately so I’m not sure if something is wrong with the water system or if someone just adjusts the temps. But it isn’t getting hot again, just warm. It was mentioned to staff this morning so hopefully it gets fixed quickly.

With that being said, great gym!! The water temps are my only complaint.

Original review:
My only issue is the showers. Their water is extremely inconsistent in temp and cool on average. It will spike occasionally then dip back down. I really wish they would fix their heating system.

Source: Google

★ 5

Love this place. It’s. Very clean and they have good services. Customer service is always welcoming. This is my favorite gym I’ve been to, they have tanning, massage chair and massage water beds available and Ofcourse all of the gym functions you could use.

Source: Google

★ 5

This is my favorite planet fitness. I like that the treadmill uses the Jog/Walk Button. The staff is friendly and informative. Awesomeness

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★ 5

Clean and plenty of equipment

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★ 3

Me gusta más el de Eagle River es mucho más limpio en las regaderas, encontré basura en varios lugares. No me siento cómoda enconteanos basura cuando me quiero meter a bañar.

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★ 5

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★ 5

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★ 5

It has everything a gym should have.

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★ 5

Love planet fitness!! The tanning rooms could be cleaned a little more frequently but thats about it!

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★ 5

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★ 5

Great place to work out

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★ 5

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★ 5

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★ 5

It clean and quiet

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★ 5

PF Northway Mall Kennedy is so nice to the customer she wave and greet me as a new employee i give her 5 star :) Keep it up Kennedy and especially she is so pretty :)

Source: Google

★ 3

Place is nice and clean but they don't necessarily follow their own rules. They allow people to bang weight machines, several people only had masks half on, and a few people didn't even clean their machines after use. No one is watching people. But still had a nice workout

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★ 5

My favorite place in town

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★ 3

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★ 5

Great Place!

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★ 4

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★ 5

Awesome place for work out, We'll maintain, Great staff. Love this place

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★ 5

Staff is friendly, helpful and facility is clean

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★ 4

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★ 5

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★ 5

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★ 5

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★ 3

Lol I just want to run on the treadmill without a mask on if I can do that 5 stars.

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★ 4

It's okay. Just needs more 45lb plates. Not enough. I had to use whatever weight i can get for the leg press machine

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★ 4

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★ 1

So here is my issue, i signed up to start using the gym because they have a trainer available. My first appointment was early in the morning, I get there and was told the trainer canceled all appointments because she was sick, i was annoyed that i never got called and found out coming into the gym. I then was told they would put me in at the end of the week and the trainer would call me to confirm a time, never got the call. ended up waiting another week and i called back, the staff swears they called me, yet i had no miss calls. I then ask to make another appointment , which there wasn't any available around my work availability for another week, i make the appointment, came in and was told by the front desk the trainer wants my appointment push out for another 20 or so minutes. i was upset and decided I wanted to cancel my membership and the staff now tells me there was a mix-up and my membership is now registered to another store and now i got to go to that store to cancel.

Source: Google

★ 4

I've been here as a guest. I went around 9-10pm and the staff at this location (NorthWay Mall) were very friendly. A Nice spot. Just not for me personally.

Source: Google

★ 5

This gym has everything you need from a beginner to even the advanced level gym goers! It is clean they make every effort to keep the gym clean which is great especially during this COVID-19 time. Plus it's a good place for folks to gather socially obviously with social distancing but it's good to be around other human beings and everyone working towards a healthy lifestyle. So far I have no complaints 😌 and I'm hoping every experience matches the first one I had today.

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Source: Google

★ 5

It actually was a great experience, everyone is cleaning their equipment like they should and the staff is very helpful with questions I had. :)

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★ 5

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★ 5

kind employees

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★ 5

Remodel looks great! And the new tanning beds are amazing!

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★ 4

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★ 5

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★ 5

You can totally exercise whilst indoors at this location.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

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★ 5

I really like planet fitness its a great place to workout at, nice and relaxing, nice people, good environment!

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★ 1

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★ 5

Great place to workout or just relax, love the no judgement zone, everyone in there just doing their thing and leaving you be. They are friendly though if you need help. Staff is very helpful in you achieving your goals. Best gym I've ever been too.

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★ 1

Do not go here if you actually lift. There are no barbells. Also the only way to cancel is by wasting time showing up in person or sending a certified mail cancelation.

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★ 5

My daily fitness

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★ 5

I really appreciate the staff at northway mall planet fitness. Most of the p f gyms I have visited are AWESOME.

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★ 5

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★ 1

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★ 5

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★ 5

My kind of place

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★ 4

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★ 4

Loved going here but since this whole covid thing and hour change cant get to it. Would like to be able to go after work but I'm not off until 12 or 1am.

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★ 5

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★ 4

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★ 5

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★ 1

Beware!! Loved the gym but if you cancel your membership they will keep on charging you and not repay what they took from your account when you become aware of continued charges months later.. Cancel with them on email then cancel with your bank immediately. My bank said that they do this all of the time. I will never do business with people who steal from me again.

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★ 5

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★ 5

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★ 5

Love this gym employees are always nice and I can workout without stress. Most machines show you what you are working on and the hydro after a workout is heaven.

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★ 4

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★ 3

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★ 4

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★ 4

Decently priced gum membership with pretty good equipment.

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★ 5

Good workout

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★ 5

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★ 5

not to busy and peaceful environment

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★ 5

Fun and clean atmosphere

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★ 4

Awesome gym. Even during the crowded times. Pretty friendly staff for the most part.

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★ 4

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★ 4

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★ 2

Staff is not as friendly and energetic as northern lights and dimomd locations anyone. Gym seems like it needs and update. Total body enhancement isnt available at this location and the black card (spa) area feels meh.

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★ 5

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★ 1

Dirty

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★ 5

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★ 4

👍

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★ 1

Charging us direct from our bank "rather than charging thru our Credit card which is more convenience to us
That system will create short cash in our part and we will be charge $28 dollars for being short!!!

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★ 4

Friendly Staff and Manager. It really is a judgment free zone. Looked like they either updated or replaced old equipment. Very Clean and Quiet.

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★ 4

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★ 5

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★ 5

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