★ 1

Prices are outrageous. You are encouraged to sign for 12 months at $121 or you can pay MORE for month to month for $151.

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★ 5

My kids absolutely love to swim here. We were able to sort out some issues with my membership after a couple missed connections. Looking forward to the winter months swimming. My kids want to go every weekend. Which I love because they always nap after.

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★ 5

I really appreciate the kids pool area. My kids enjoy going frequently, especially during the winter when it's too cold to play outside.

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★ 4

Generally a great gym and pool, but the maintenance is a bit spotty. For example, the Jacuzzi and steam room are broken… Again.

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★ 5

I love the Ballet Barre & Stretch class with Alice S., at the Eagle River Alaska Club on Tuesday and Saturday mornings. Alice S. is an excellent instructor and I can tell my strength is improving after just 3 weeks!!

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★ 4

Great place with a great sense of community. Facilities are great, staff is always present and cleaning around the clock, many programs for families and children. Would be a 5 star rating if some of the equipment, treadmills specifically, were maintained more often.

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★ 5

Great spot with everything you need. Lots of equipment, space and amenities. Kat and Dustty were very helpful and friendly. I will be coming back next time I am in town

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★ 3

It's been well over a week that I've seen and I don't think certain areas are being being cleaned. The price for a membership should be held to higher standards.

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★ 5

Very nice gym. I was visiting from out of town and would definitely join if I was local. Tons of equipment, very clean, spacious. The manager was super friendly. A++++

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★ 3

Was a bit too chaotic for my son. We only went for a day and half of the week. Could be a whole lot better.

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★ 5

We just signed up for our membership at the Eagle River Location today! We love it already and the price is very fair for the amenities they offer, as well as access to all AK Club locations!

A special thank you to Emily who hit it out of the park with showing us around and making the sign up process as seamless as possible and making us feel welcomed. Her customer service was top notch and it definitely helped solidify our decision to sign up! Can't wait to see where our fitness journey takes us with AK Club Eagle River🫶

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★ 1

Very frustrated that the pool opened late on Tuesday morning. No one was there to unlocked the door by 5am. We waited until 5:15am. Our swim training was abruptly canceled for no reason. Membership fees are expensive and should be compensated for poor management.

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★ 5

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★ 5

I was in town for a family emergency and the Eagle River facility was great to me. JJ the customer service manager was very nice and allowed me to use the club while in town. As a former employee this is why I come back when I am in town. Awesome company, people and facilities. I highly recommend.

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★ 1

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★ 5

This club is amazing. It is VERY clean, tons of equipment, great customer service. Julie in membership was extremely helpful and I apareciste the opportunity to work out in this fantastic gym.

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★ 5

My kids have thoroughly enjoyed themselves at the Alaska Club camp this summer. They come home every day excited to tell me about the crafts, activities, workouts, and adventures they have had. They really enjoy being able to swim every day and when there is a fitness class or library trip. I feel like the summer camp was worth every penny and my kids are already looking forward to doing it again next summer!

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★ 5

I have been a member since May 2003. My main focus has been water aerobics. Several years ago the AK club in Eagle River (my home club) added the Floating Fitness training and it has been a game changer. The instructor on Mon. And Weds. is an amazing woman who not only motivates and encourages to push that extra effort. We have enjoyed our membership and will continue utilizing this great indoor option for training.

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★ 1

don’t get a gym membership here, you are 100x better off going to a smaller local gym or even planet fitness. husband and i thought we signed up for a 12 month contract only to find out we were signed up for an 18. if you want out of your contract, be prepared to pay a $400 fee (because they make you pay the enrollment fee you waived when you started). it is expensive, and it is definitely not worth it. (we pay $180 a month for two people) we ignored countless warnings from people in the community calling alaska club a “cult” i don’t know if i would call it a cult, but i would definitely advise you put your money elsewhere.

Source: Google

★ 2

The gym has a lot to offer and is nice but the splash pad is a whole other story. The flooring, specifically in the splash pad area, is far too rough. My son has scraped his foot multiple times, and during our most recent visit, I got hurt myself—badly enough to seriously question how safe the surface really is. They were helpful but I don’t feel entirely safe going back to the splash pad.
For the amount we’re paying each month, I expect better safety standards and more attention to maintenance. Kids should be able to play without getting injured every time, and adults shouldn’t have to worry about getting hurt either. I hope management takes this seriously and makes improvements soon, because right now the value just doesn’t match the price.

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★ 5

Shoutout to EMILY at Eagle River AK Club who encouraged our family to get back on the fitness track and guided us through the membership application process. Thank you Emily! We love the classes, amenities, and basketball court!

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★ 5

Great gym! Very clean and had a ton of machines for cardio and working out. Had a pool, an upstairs track and the staff was extremely friendly. Will 10 out of 10 stop back next time I'm in AK

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★ 5

By far the best gym Eagle River AK has to offer! NOT crowded ever, tons of cardio machines, weights, group fitness & cycle classes, track, pool, hot tub, sauna, steam room, splash pad for kids, childcare, kids zone, basketball & racquetball courts, personal trainers, spa services, mens/womens/family locker rooms, and after hours access. A clean facility. Friendly and always willing to help staff. What more could you ask for?! Value is worth the price. Options for individuals, families, and even single parents! Kids also FLY FREE just for being a member. Insane! WORTH THE INVESTMENT 100%.

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★ 5

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★ 1

Overpriced and unclean facilities. Quite disappointing overall.

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★ 5

Everything is always clean and perfect!

Staff is amazing, most notably Jacob!! Jacob is so friendly and always puts a smile on my face ! Great environment and brand , good job!

Casey and family

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★ 5

I love this place! Plenty of equipment, great layout, steam room and sauna and really down to earth.

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★ 5

Very friendly! Great place to work out or enjoy classes. My kids love using the club especially to play basketball.

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★ 5

Goated Peeps, shout out to the Membership

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★ 5

JJ is the GOAT. He exemplifies stellar customer service and has an amazingly electric positivity that is infectious. That guy could motivate a rock to go to the gym for a killer workout. Eagle river location is the best for sure. Thanks for everything

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★ 5

Emily Is Da Best!!! I had a great time touring the site with her and she was very informative about the opportunities there.

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★ 4

Friendly staff and great class options. Centergy with Suzy is awesome, as well as Masters Swim with Matt!

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★ 4

JJ in membership was incredibly helpful and very kind in my experience signing up for the club at the Eagle River location. While the membership fees can be daunting, the cost is worth it if you are someone who works out following a regular and consistent schedule. Having 24 hour access to all the Alaska Club locations is additionally beneficial, especially if you work long or odd hours through the week. All the staff members I’ve come in contact with at any of the locations have always been welcoming and helpful.

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★ 5

Pilates with Molly C. is amazing!! She works the whole body in a steady 60 minute flow. You will get your sweat on as this class keeps your heart rate up. Molly you rock!! Wish we had this class twice a week.

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★ 4

Overall the Eagle River club is great, but the two main reasons I couldnt give 5 stars is the fact that just to have access to it requires the highest tier membership and since I live 5 min away it doesnt make sense for me to communte to a further club. Secondly, ever since they redid the mens sauna, the seating is worse off than before, they took out a whole side and lost about 3 seats, and then the height of the top bench doesnt make sense, somewhat uncomfortable to sit upright now with the difference in height between the top and lower bench.

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★ 2

Please fix the jets in the hot tub . They have been broken for well over a year now. Many long time members have been disappointed with the maintenance of the hot tub. This problem has been brought to the attention of management for two plus years and not much has changed. I know a few members with family membership have left because they were paying for amenities that weren’t available months through out.

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★ 5

The Yoga class is great,
Will try to attend more frequently

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★ 3

Update : 11/5/1024....
Why is it the bathrooms are not as clean as they use to be... it has smelled like mildew in the showers for quite some.time.now... which seems to be everytime i have came in during the past couple .months... maybe something in the drains? i wish yall would.clean this more often... i also do not understand why you close the pool so early when most of us work and can not make during the day... it crazy to me that hotel pools stay open longer than yours especially since we have such dark winters and nothing else to do for the most part out here in this region. I wish you would bring back the schedule from way back in time.... since you fixed it i can't seem to feel like it's warm enough in the hot tub... please turn it up a little... I could sit here for hours and never actually feel hot... It's like sitting Luke water hot tub... just don't understand why it's been so low...
Im glad you finally fixed the handicap shower in the adult locker room... its been better than I've seen in the past 6 months but not like it use to be especially a year or so ago... thanks

Update : 7/3/2024...
Doing better

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★ 5

Stephanie N is the best yoga instructor I have ever had! She is so gracious and she genuinely wants you to get the most out of your practice physically and mentally. If she ever leaves I will cry!

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★ 5

I absolutely LOVE the yoga classes with Stephanie! She is absolutely amazing. Her direction with voice ques make it easy to follow. No matter where you are in your yoga journey her flows are for everyone. Compassionate and caring, thank you Stephanie!

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★ 5

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★ 5

Molly sets the bar high, gives great cues and is so cheerful - she is a great instructor!!

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★ 5

Nice clean and the staff is very nice

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★ 5

Am thankful for the COVID mitigation measures that were taken and the cleanliness the Club focuses on.

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★ 5

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★ 5

Great gym and staff. Only recommend I would have if any, is there is a lot of wall space you could deck out with local art. The kid pool could use a larger pad at the base of the slide that is non-slip, and I was looking at the track upstairs, and if it was extended out across the gap in front that would be great! Also, probably very expensive. Just ideas!

Also I like the added value Alaska Club gave us with the jump park free of charge recently.

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★ 1

Useless child care for children under maybe 3. Stay at home dad here looking for an option to socialize the baby and get a little break. Never got a workout in due to the staff repeatedly calling me over. Was convinced by staff that it would get better until after the free cancellation window, and then was charged an outlandish cancellation fee.

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★ 5

Clean, comfortable and great classes!
My kids love the play center.
Definitely recommend a membership, especially for SAHM or a family looking to work out together but needing help with younger kids.

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★ 5

Saturday morning staff were very friendly and helpful!

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★ 1

Facilities are alright. Definitely not worth the cost you pay but will pass for a rec center. Customers service is awful. Be ready to overpay and be forced into paying for massive packages for something you aren’t going to use only to have a single amenity out of that package. Unless you absolutely HAVE to have a pool, save your money and go to planet fitness.

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★ 5

I love the Eagle River Alaska Club. Early mornings and after work—staff are always so kind and the gym is clean. A great atmosphere to work out in.

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★ 5

Can yall please adjust the thermostat that’s auto set to 90 degrees? It’s so hot in here and it’s body odor season 🥵

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★ 2

This place has gone downhill and the only reason I'm giving it two stars instead of one is because they're still open 24 hours. The clean team doesn't clean the showers or toilets nearly as much as they should, as one particular shower had a thick film of mildew on its walls for over a week and I don't even know what's growing along the floor of one of the toilet stalls. Not to mention several people I know have seemingly received staph infections from something in this place. On top of all that, you have several members bringing their obnoxious babies and toddlers into the main locker room when it's literally against the rules. The staff seems to have no intention of enforcing this rule either. Do better, guys.

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★ 5

Nice space, fun to drop off kids, pool, as well as general work out

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★ 5

Feb was great, and the instructor does a wonderful job working with everyone. March my son and I were away and the insturctor was sick one day. This Month (April) she is currently on vacation, but will return this Tuesday. It has be a very good experience, and we'er look forward to swimming very soon:)

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★ 2

I enjoy watching my child grow in swim lessons; however, she had two different teachers throughout her 8 lessons and she did not do well with this. I always disclose that my daughter has autism on her first lesson and that she does better with routine and consistent teachers. The teacher she had the first two lessons encouraged her to float on her back and participate. The teacher she had for the final 6 lessons did not encourage or motivate my daughter at all. If my daughter said “no” or showed signs of being nervous, she just worked with the other kids in the class and disregarded my daughter. She had severely gone downhill in her swim skills and we now have a lot of ground work to redo again.

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★ 5

I love the Club!

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★ 5

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★ 1

Do not go to this gym unless you want to be constantly sick and exposed to black mold. This facility is DISGUSTING.

I have connections with a former employee who has shared with me that the kids center is NEVER properly cleaned.

My kids were constantly ill for the entirety of our membership. The gym is always flooded & I have seen photos of black mold everywhere.

Seriously, if you want to be unhealthy, go to this gym. Otherwise STEER CLEAR!!

Source: Google

★ 1

Expensive and not worth it. They don’t care about heating the swimming pool and there is always something wrong with the hot tub. We live in Alaska! No one wants to swim in cold water, it's not enjoyable. This is definitely not a 5 star gym. The lower 48 has better gyms than this that’s worth paying for.

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★ 3

The facility itself is great, and we are glad to have a pool not too far away that provides good swim lessons at a reasonable price. However, the pool schedules have been, in my experience, frustrating and inconsistent. Our family had a day pass, so we used it on President's Day, as they offered an extra open swim time. I guess they wanted to roll out some new toy, a giant inflatable obstacle course, because they took over 30 minutes of the open swim time to block the main pool while they inflated it. Mostly this was annoying because we had carved out a specific time to do that activity at the time during which it was advertised. I can't imagine we were the only family to experience a similar frustration. On another occasion, just before spring break, I was at the pool for a swim lesson for one of my kids, and I was told by one of the people working there that over break there would be open swim daily from 1-3p. This sounded perfect, since there wouldn't be any swim lessons that whole week. Again, I carved out the time, but when I got there, I learned that in the time between the conversation I had on Saturday morning and the following Monday morning, they had decided to cancel those open swim times. When they reminded me of their evening open swims at 6-8p, the only thing I could think of was that those times were right around bedtime. Of course I will continue to utilize the only nearby pool with lessons and occasionally inconvenient open swim times because of the such limited options in the area, but I have no interest in paying member fees to a business who's services are already irritating to work with.

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★ 5

The Eagle River Alaska Club is great! The facility is large and has plenty of space. No matter the time I go, including high usage times after work, I never feel like I am encumbered by others. The facility is well maintained and the team has always been helpful to me when I needed assistance. They have plenty of equipment for any workout style. The indoor track is a nice perk too during the winter. I definitely recommend this gym.

Source: Google

★ 5

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★ 1

Half the things you are paying for don't work.. each club has issues.. they lied when I signed up.. I told them I was going to be moving I was just staying with family and I didn't want to sign a contract so I paid extra money to not be in a contract..and then when I tried to leave they held me to contract standards and made me give a 60-day written notice. They also took money out of the bank account for the 60 days and are holding me to that pay.. telling me I didn't have it writing.I tried to use the tanning facilities 5 separate times I would dress down get in the bed it wouldn't work get dressed go ask for help and it still wouldn't work. Sometimes the steam room works sometimes it doesn't sometimes the sauna room is hot sometimes it's not. I have tried several locations they all have issues. People are using the steam room when they're sick so I got really sick. The drains are full of hair and skin. No one follows the rules kids are running all over an adult only areas. They don't open early on weekends you can only use the pools when they're staffed hours if there's kids using the pool for swimming parties you're not allowed in if you get off work at 6:00 p.m. there's nowhere for you to swim at the east club because they have open swim for kids.. I recommend and should have followed my instincts and just paid 25 bucks a month at planet fitness... Save yourself some time and $$$ and headaches. They don't keep their word the accounting is never correct.... update ...After receiving this review.. they decided to honor the original agreement and let me go without the 60 days and refunded our $$ THANK YOU!!!

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★ 5

Staff friendly. Facility very clean. Love the classes.

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★ 5

I've been a member for quite a while. Your place is alwas clean and in good repair. The staff is not only friendly but helpful. We bring our grandsons and they love the gym and the playroom. My wife likes to do the rack and the upstairs machines. I used to do the track a lo until "old' age" issues makes that kind of uncomfortable. My only compaint is that I don't get there as often as I use to. I do question as to what happened to the Netflix, etc. on the machines. I'm pretty much relagated to things like the recumbent bike, except for the short term equipment. I'm disappointed that that service has disappeared.

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★ 5

I recently embarked on a fitness journey with Personal Trainer James Mamone, and it's been nothing short of extraordinary. From the moment I walked into the gym, James exuded professionalism, enthusiasm, and a genuine passion for helping others achieve their fitness goals.

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★ 5

James was so helpful!! Although he is a new personal trainer, he is knowledgeable, friendly, and lets you know he and the team are available to answer/help with any future inquiries or personal training needs.

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★ 1

As a 20 plus year member of the Alaskan Club, these past few months have been the worst for maintenance and cleanness ….BY FAR!!!
My visit today started by walking into a dirty men’s locker room. Secondly, there wasn’t ANY towels to be found; I called the front desk from the locker room to request towels to shower. 20 minutes later still no towels!!! First two shower stalls entered had NO soap. Showered without towels and headed to the Hot-tub only to find the Hot Tub wasn’t working; AGAIN!!!
During the past 6 months; if the hot tub is working for at least a week out of the month, that’s a good month.
Members have been speaking about the above among ourselves. Leadership needs to address the challenges here with actions and not nice replies.

Source: Google

★ 5

It’s very good and well maintained. I was showed around the Alaska Club by Addison at the Eagle River Alaska Club. She was very helpful, informative, and kind! The staff was also very helpful and kind! Recommend!

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★ 5

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★ 5

Love the Pilates class with Molly!! She always gives a killer workout, but makes it fun!

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★ 5

Really enjoy this Alaska Club Location. The people working in the Play Center are wonderful and my kids always have a lot of fun.

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★ 5

The Club equipment is clean and well maintained. There is a vast Variety of options for exercising. The Staff is courteous and attentive to the needs and requests of the clientele.
I am well pleased with the Eagle River Alaska Club.

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★ 4

Can only really attest to the quality of the locker rooms and pool area, but those are very nice. Kids' play area fantastic for littles. Only real complaint is a sub-par hot tub.

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★ 5

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★ 4

My primary use of this gym is the pool for the Aqua Bootcamp classes. Which, in my opinion, the best I have ever gone to. Recently they obtained steps to go in and out of the pool to make it more accessible for people with climbing issues. Huge plus!! Thank you to mgmt for making that possible! Now it just needs to go back to being salt water!!!

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★ 5

Hey everyone, the Alaska Club Eagle River has stairs for the pool!! These are portable stairs and they only go in during the Aqua Boot Camp class Monday, Wednesday, and Friday. These make it so accessible for those of us at a certain age who have knee or back problems. Thank you Alaska Club!!!

Source: Google

★ 5

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★ 2

I am concerned about some of these reviews, about the locker rooms, and the employee pay, and the sauna rooms, etc. I don't understand this at all. Your membership is so expensive that the cancelation fee of $299 is cheaper than what our family was paying for monthly just so that our kids could swim. It was honestly smarter for me to cancel at that price. But where is all of this money going?

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★ 2

I recently became a member, not necessarily impressed with the price especially for a single member who is only in town half the time but, they kinda have you if you want the amenities they offer. Also, speaking of amenities, although they area a nice options such as the sauna & steam room, they need some serious attention. The sauna in the men’s locker room is falling apart, literally….the floor/s could use a solid scrubbing and towels that don’t feel like sandpaper would be a plus too. Overall, for $114 p/month I’m not impressed but hey, like I said they have the market in Eagle River cornered if your looking for a one stop shop.

Source: Google

★ 5

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★ 3

I have been a member for a while now. Pretty good gym however they need to get some air flow in the locker rooms ASAP. Stinking up the place. Close your eyes and it’s easy to imagine yourself in an outhouse that has been heavily used on a Wednesday morning after taco Tuesday. Most of the staff is friendly but no amount of smiles can cover up that smell. They must be used to the smell by now. Also there has been this one booger on the wall that I see every day. Not sure how long it was there before I joined but we will see how long it will last. Probably quite a while. I’m telling you this booger has stamina!

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★ 5

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★ 5

Destiny is the BEST 🌟💪
I almost died...but in a good way!

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★ 1

I am moving. They said I would not receive a cancelation fee if I had to move out of state. You better believe they now want to push a scrap to collections. Just a really distasteful finesse and fleece op.

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★ 5

This gym was perfect. I was in the area visiting and they were nice enough to give me a pass for the week. The gym has everything I would want in a fitness center and the people where great.

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★ 5

The Alaska Club in general state wide is excellent. I work and play in anchorage and the valley and have been to all the clubs. I prefer the Eagle River Club over all the other clubs. The staff are more professional and motivating in the manner of interaction. I have observed the manager setting the standard keeping the gym clean, organized and pleasant to work out in. The equipment 97.5% of the time is in good shape. I say that because I have only seen one treadmill down. However all the weight lifting machines are in good shape provide a smooth action.

The members are friendlier and have great gym etiquette. There is not a bunch of attention seeking activity. Most members stay focused and respect other patrons. Again, I think this falls back to the the manager and the way the culture is developed among staff and members.

Great instructors at this club, I have participated in aqua aerobics "bot camp", yoga, and spinning. All these classes have excellent instructors that provide motivation and helpful tips if just beginning. When I started doing the classes I was welcomed and engaged and did not feel like maybe I was in the wrong place. Genuinely the instructors, staff, and other members are supportive in health and fitness.

My 11 yr old loves going to the gym here. If he isn't feeling like a work out there is other activities that he can enjoy or relax while catching up on homework. This gym, the staff, layout, and other members have made this place apart of our daily routine. A must have in Alaska to stay ready and fit through the year.

Source: Google

★ 1

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★ 5

Great facilities and customer service

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★ 1

When we joined the club members no one been told us about swimming pool rules, and we had no problem swimming there, no one was told us my kids 5 years old can’t swim there with his life vest until today, one of the employee was swimming in the pool we wasn’t knowing she was there first or my son was there first, she ask us to leave change to other line, my son just 5 years old doesn’t know how to swim breathe in the water yet, so I asked her please to move other line, cause my son was not listening at that moment, she tell the manager let us to leave, she’s very upset because my son was swimming there, she’s stringing us all the time (very rude looking) I trying to tell the manager her name is Britney the situation, she said we been rude, not the employee was swimming in the pool, she’s told us we should leave, I told her please cancel my membership today, your service is not acceptable, the manager said she will cancel it , last word she said was “enjoy”~ poorly management very rude, we been traded very badly. We are not welcomed and that’s ok,we’ll cancel the membership, never join Alaska again for sure. Not recommended to anyone!

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★ 5

Cori is the best manager that place has ever had

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★ 5

Staff is very friendly and helpful. Best gym in the area.

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★ 5

great place!

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★ 5

Best gym in Alaska. 10/10.

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★ 3

Definitely one of the better Alaska Clubs that I go to. Honestly I am most disappointed in how the company treats their employees and don’t pay a good enough wage. For as much as I’m paying I wish they took care of their people better.

Source: Google

★ 5

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★ 1

This gym is very disorganized. I’ve been trying to get a personal training schedule set up since September (& have tried at various time slots to accommodate their schedule). They have rescheduled my initial consultation 3 times (at the very last minute), & the 4th attempt, the trainer was a no show. The front desk informed me there is no way to reach the instructor & that he probably slept through his alarm. Extremely frustrating! One would think an organization of this size would have it’s act together. I wouldn’t waste money on membership at this gym if you are needing personal training, which is the sole reason I joined this gym. Now I’m stuck into an expensive full year commitment & cannot get any personal training scheduled.

Source: Google

★ 5

Very clean facilities, good work out equipment and management and staff are awesome.

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★ 5

This is my home club, this is my favorite club to go to. There are always towels, it's clean and the stream room is amazingly refreshing. I love how the staff treats us like we are part of a big family. They work very hard for their members to make sure our voices are heard. They go above and beyond. I love that no matter where I am in Alaska I can go to any Alaska club as a member. Thank you Ak club for always putting your members first.

Source: Google

★ 1

Went in to play racquetball with a member using a promotional free day pass. They would not honor it. They told me I he already used it when I hadn’t. Customer service is lacking.

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★ 4

Good gym… enjoy the steam room and the pool

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★ 5

Great Customer Service!
Ross was knowledgeable and helpful and a great smile always goes a long way😊

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★ 5

I love the AK Club Eagle River! it gives me an opportunity to have a well-balanced program that helps me meet my goals. Weight lifting, complemented by swimming, yoga, ballet barre, board fitness classes and most recently personal training. Jared, the GM, is a great leader who ensures the club is pristine and the staff provides excellent customer service -always professional and courteous.

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★ 5

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★ 5

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★ 5

Great club with a variety of classes. Instructors are top notch!

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★ 5

Staff are super friendly and helpful.

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★ 5

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★ 5

Dustin and Ross in the membership office were very friendly. People talk about not getting customer service like years ago but these two really know their business and are so welcoming!! Thank you!!!

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★ 1

I attempted to book a party for my kid 3 times and still havent recieved a single response. I went in person after the first attempt but was told that the booking manager was already gone for the day although it was only 3pm, and that email was the best method of communication for them. Apparently that was incorrect as direct email got the same lack of response as the booking request on their website. I'm done trying to give them my money- they clearly dont need any business or want it.

Source: Google

★ 5

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★ 5

Our family loves the club! We use the weights, pool,tanning beds, and party rooms. The staff in Eagle River is amazing.

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★ 5

I like to go to the Alaska Club (Eagle River) early each day and I usually get there just before 5 AM. This is a very nice facility with lots of room and lots of equipment. The man who opens the doors and provides service at the front desk is always there on time and he does a great job of seeing that everything is operating for the day. The only thing that I notice where improvements could be made is the cleanliness of the mens dressing room on some occasions. There are times when I get there that there are towels laying around on the floor and the floor needs to be vacuumed. There was a time when the upstairs drinking fountain was out of service for quite awhile but that has now been corrected and it is working fine. I always enjoy my visits to this facility.

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★ 3

Your hours need to change or keep sauna and steam room open after hours over price for times that are open. Closed at 6pm on a Saturday is a joke. Can’t even use a sauna for people who work til 6.

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★ 3

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★ 5

Love this place! The staff are all so friendly and the gym and equipment are so clean. Our family enjoys the pool and racquetball court, my daughter loves the gym to practice basketball and volleyball, and I love the kids play center so I can get a consistent workout in. Super convenient water/drinks and snacks are available for easy charging to your account, too, so you don’t have to turn around and head back home if you forgot your water bottle or rummage through your locker for your wallet. And the classes are such a blast to get together with/make friends. Highly recommend.

Source: Google

★ 4

It is all about the instructors and flow in the classes for me. I am motivated by good music greatly choreographed to the workouts. Stephanie’s yoga classes are the best pf both! The membership is worth it to me just to have this perfect yoga experience twice a week! The Power class and Centurgy are my other two must haves, but sadly, this year I am not valuing the choice of music tracts picked, nor are the workouts flowing well or in tune with the music, and sometime too loud. I would love to help with the music, or just talk to Stephanie, to help these two classes get up to par as they used to be.

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★ 5

Love swimming at the club and most especially how I’m treated by the staff!

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★ 4

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★ 5

The clean team do an amazing job keeping the faculty clean. The child care is great! the Ladies are doing an amazing job with the kids. Highly recommend the Eagle River Alaska Club. I am able to workout or just relax while the kids are burning their energy as well as learning social skills in the play center.

Source: Google

★ 5

Great place to workout , always clean and all of the staff are friendly.

Source: Google

★ 4

I've been a member of this gym for many years. I don't want to drop too many negative comments about the club because what they did during the COVID lockdowns was admirable. I also understand that budgets are tight & employees can be difficult to maintain. I deal these same things on a daily basis. The positives are the amenities that can be obtained thru the gym; such as the massage service which I use regularly. However, it is very difficult to maintain a schedule with only 1 employee! I remember years ago there was around 3-4 massage therapist. What happened?
The gym has very good equipment & they had, up until COVID been replacing worn equipment regularly. I think a throughout review of the equipment is in order & maybe some reprogramming might help with the aerobic equipment.
I also haven't seen anybody from the "CLEAN TEAM" since I've been back. Most people don't wipe down the equipment when their done, so I'd really like to see them back in action.
Also, PLEASE keep the locker rooms & showers clean!
All that said, the locker rooms, amenities & floor plan will keep me going back but there are definitely some things that could be better.
I do appreciate the friendliness of the staff, customer service means a lot!

Source: Google

★ 4

I love this gym… however, the only thing is, I just wish the hot tub, steam room & sauna had longer open hours every day, they close them down way too early every day!! People that work late don’t have enough time to enjoy that part of the gym… & for the money we pay for our membership, they should have longer open hours for at least the steam room & sauna!

Source: Google

★ 5

My family and I have been members at the Alaska club for over 20 years. Over the years I have been inconsistent member. At 54 decided it was time to do my part and get healthy. That was 5.5 years ago. Every day I swim, walk , classes, shower at the Eagle River location. I have used the points system to add the Good Life for 2 months. The staff and facilities are always amazing! Clean. Well taken care of. They all greet me by name . Love, love , love my Ak club family ! Thank you so much Ak club Eagle River

Source: Google

★ 3

I’ve been to numerous alaska club locations around the state and I feel like the eagle river club is the dirtiest. I understand the time of year is tough, but other clubs seem to manage it quite well.
Also…I’ve been a member here for probably 5 years now and not 1 employee (besides the girls at the front desk) has stopped to talk to me. I’ve worked at numerous gyms in my life and a huge source for membership sales is current members. It doesn’t feel like they are utilizing that source to the company’s full advantage. I prefer to go to clubs in anchorage over eagle river because of these factors.

Source: Google

★ 5

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★ 5

Lara was amazing. She helped me stay motivated and on my level. She looked for alternatives that met my needs. She checked in and made sure I didn’t have questions. I found success and hope to continue on this path.

Source: Google

★ 5

Source: Google

★ 5

We've been regulars here for over 10 years. This club is always clean and the staff is always friendly. The equipment is in great shape and the facilities are very nice.

Source: Google

★ 3

You get Kicked out of pool & saunas 5 to 20 minutes early sometimes that's all I need from the sauna is 5mins after a workout & it gets taken away by the manager who wants to lock up & leave early. The equipment is available 24-7 that's convenient. There is a variety of top notch equipment. The layout is nice and its kept clean. Accounting dept. is easy to talk with via email I wish they had a courtesy email of auto draft for monthly fee as it was a bit messy for me at first with extra fees. I also wish they did more for smaller families like a couples membership to a fam of 3 but all they offered was a single or a family of 5 that's a big leap and nothing in between. Also wish they did monthly sale specials for there in house merch & services for adults but they only run specials for children camps, Daycare & parties. I have made these suggestions known to accounting including the early closures and it falls on def ears. Aside from the downers I enjoy the Alaska club always being available in all locations the attendants workers are super polite & friendly.

Source: Google

★ 5

As a family we enjoy our time at the Eagle River club. We like the variety of equipment and the overall atmosphere. Everyone is friendly too! We try to workout everyday and it’s always clean well-taken care of which we really appreciate it. We also love that we can workout 24/7. It’s the only place we’re happy working out at in Alaska. 👍🏻👍🏻

Source: Google

★ 2

Very overpriced (100-105$ a month) unless you are a family that wants pool access. Gym equipment and variety is mediocre, far worse than their less expensive Silver level club at West, and they are slow to repair/replace some equipment. Unfortunately it's this or Planet Fitness in Eagle River, though.

Source: Google

★ 4

I appreciate the Manager Jared and his staff. They are dedicated and work hard. The gym is clean and staff are friendly. Unfortunately, when they went 24 hours a day, they discontinued staff on certain holidays that I used to enjoy the sauna and hot tub. Now those services are off limits. I'm disappointed by this. Overall, I'm impressed with the AK Club ER's ability to adjust thru the pandemic. Excellent job!!!

Source: Google

★ 4

Overall the gym is amazing. The staff is amazing, variety of equipment, clean facility. The child care is what keeps us coming back. We love the childcare workers so much. The only reason I knocked a star of is because of the starfish academy swim lessons. While the actual instructors are great, there are lots of inconsistencies within the program and we have had multiple instances of frustration over the last 8 months there. The gym management and staff are really amazing though. We would recommend!

Source: Google

★ 5

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★ 3

The Alaska Club in Eagle River is alright. I go to the gym 4-5 times a week. The gym has multiple treadmills that are always down. So if there are 4 people running, the other 5 are down and don’t work. The gym only goes to 100 lb dumbbells. I have asked for years for the gym to get heavier dumbbells, I shoulder press 100 lb dumbbells for 8-10 reps and I can’t go heavier because they are not available. I’m not getting my Gains!!!!

Source: Google

★ 5

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★ 4

Staff is very nice, welcoming, and helpful. Locker Rooms could use a facelift. But the gym is clean and well organized. I would appreciate more Zumba classes 😃

Source: Google

★ 4

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★ 5

A great gym a couple cosmetic issues but over all good there is only one machine out of a good 100 that needs work and many different areas to do different things. I personally have never taken any of their classes or training sessions but I’ve heard great things. I’ve tried planet fitness in eagle river as well and idk how but the Alaska club seems even less judgmental. If only there was a way to use saunas after hours.

Source: Google

★ 5

Great place, very clean and the the staff if very respectful and helpful. I always feel welcomed and my kids absolutely love it there too. I originally signed up so my kids had somewhere to keep practicing their sports during these winter months but now it's my happy place, I love working out here and taking classes, and the bonus is the salt water pool! 🤩

Source: Google

★ 5

Brandi was fantastic and listened to my goals. She gave me exercises that I could maintain on my own and I already feel a difference. Thank you, Brandi!

Source: Google

★ 1

Worst gym. Overpriced. Poor customer service

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★ 5

We are “regulars” at the Alaska Club, having been members for over 20 years. Until 5 years ago our membership was used to support our school age kids in their athletic endeavors, we adults didn’t go as often. Retirement and aging spurred us to focus on our well being, and we are loving the Eagle River Club! The facility is clean, well maintained, friendly, and welcoming.

Try it out, and treat your self to a better life!

Source: Google

★ 5

I've been working out at the Eagle River Alaska Club for over 12 years now. It has everything I need to be successful in getting the best workout possible. There are many classes to choose from. Also, my kids play basketball in the gym, use the swimming pool for lessons, and when they were little they had fun in the play area of the day care. I have much appreciated the after hours door they recently put up. It gives me the comfort of knowing I can workout whenever I want.

Source: Google

★ 1

Do not bring your family here! I would not recommend this gym to anyone!
I have been to many gyms over the years and this one takes the cake. Racquetball court has chunks missing out of it. Pool schedule is made so families can't use it. stay away.

Source: Google

★ 5

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★ 1

Horrible customer service.. I was visiting and they were just rude and lazy

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★ 4

Nice but needs updating and less expensive tanning beds. I belong to planet fitness for $24 a
A month unlimited tanning and massage chairs.

Source: Google

★ 4

Nice

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★ 1

Mannnn how you not finna let me in after hours, terrible

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★ 3

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★ 4

Great opportunity to use equipment for what you need to workout with.

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★ 5

My kids love the pool, and we are all enjoying the exercise machines and indoor track.

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★ 2

I just found out that on the weekends I can't bring my kids in the gym past 6 o'clock.
Now I understand that after hours they don't want a bunch of kids running around. But for as much money as we pay, if I wanna go work out at 2:00 in the morning and I decide to bring my kids with me (who are older by the way,but not 18) I should be allowed the right to do that.
And as long as they're not running around and playing on equipment who cares if I bring my kids at 2 or 3:00 in the morning? What if my 9 year old son just wanted to come with me and sit on the bench?
I can't do that? This is ridiculous for as much money as we pay.

Source: Google

★ 5

Source: Google

★ 5

I really like the kids swimming area. Warm water for smaller kids.

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★ 5

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★ 5

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★ 5

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★ 5

I’ve been coming to Eagle River Alaska club and other Alaska clubs for a year and I’ve been very impressed with them. The staff is always very friendly and helpful. They do a great job at having equipment for a full body workout. I also attended a few classes and those were great as well; overall I give them five stars and it's been the best Gym membership experience I’ve had yet.

Source: Google

★ 5

Very kind people.

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★ 5

Love eagle river ak club. So do my kids :)

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

Just started a new membership and was helped by Dustin who was very friendly, showed me around, and scheduled an appt. with a trainer to setup a workout routine. I love the look of the club inside and the fact it has a pool.

Source: Google

★ 5

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★ 5

The kids play area is fun and warm.

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★ 4

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★ 5

Great gym with all the amenities! Friendly staff

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★ 5

Very clean, not to crowded friendly staff and equipment well kept

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★ 3

Expensive

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★ 5

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★ 2

While the Eagle River club is very nice inside, with good amenities; the management and decisions of the Alaska Club are poor. They are over priced as well as, not courteous. They have adjusted their summer hours in the past to close early, while still charging the same price. When calling into member accounts, Jacob was less than courteous, sounded like he hates his job, and not helpful in the slightest. Customer service is what caused me to cancel my membership at The Alaska Club.

Source: Google

★ 5

Very clean. They’re taking the covid-19 protocols seriously. I feel safe working out here even during the pandemic. Nicely done AK Club.

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★ 5

Very good and awesome people 👍 I'm happy an u will be too.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 1

Signed up for a 99$ plan and have been continuously charged 137$ a month called accounting repeatedly and no answer. Tried leaving a voicemail and there box was full. Emailed them and after 2 weeks they replied saying the extra money would be put towards the next few payments which would’ve been fine. However the same thing keeps happening and now it’s been over 2 weeks and I haven’t gotten a reply. Very unfortunate to be treated this way. All they care about is making money asked definitely not about their customers.

Source: Google

★ 5

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★ 5

Clean gym with friendly staff. Nice place

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★ 4

It's my gym!

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★ 4

My handicapped husband highlight of his day

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★ 5

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★ 4

It was great .

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★ 4

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★ 2

WAY TOO MANY PEOPLE.

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★ 5

Hands down the best AK Club out of them all. My son has a blast with the staff and the play center that we nicknamed “The Treehouse”. Exceptionally cleanliness as well.

Source: Google

★ 5

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★ 5

Source: Google

★ 5

I never come here completely willingly and I always leave tired...and that is the sign of a great gym. Everyone is really friendly, there are a variety of classes offered for all fitness interests and levels, and the facility is clean and bright. People join just for the sauna, whirlpool and spa services. This location now offers 24 hour access as well. They have a great swimming program for kids and adults and they offer a fun indoor playground spot for supervised childcare and an area for older kids to play as well. They always keep their store stocked with a varied selection of athletic clothing and healthy snack options as well. My trainer, Katie, she is amazing and you would be lucky to get on her schedule. I’ve taken Power Class with Kristi and she is an extremely motivational instructor. She teaches Aqua Class too and I’d recommend anything she is leading. All the staff members seem knowledgeable and dedicated, I highly suggest their training program!

Source: Google

★ 5

Source: Google

★ 1

Do not make a membership here! I did a 90 day trial and when i tried it and i want to cancel, they are offering me $800 fee! They are a scam!

Source: Google

★ 5

Source: Google

★ 5

The best!!! Staff always there for you! Clean, great for kids!

Source: Google