★ 1

The childcare is a sad joke. You can’t expect women who watch our kids to make safe decisions when you pay them 10.00 and hour. We were paying over 200 for a family membership plus and you can’t pay decent wages to have some young ladies watch our kids. I can’t blame them at 10.00 and hour for the crappy care my girl received. Take your money and shove it. Not getting mine anymore.

Source: Google

★ 5

Every issue so far they are willing to fix and have solutions for. I appreciate them letting me use lap swim for physical therapy.
Management could be better but I understand they aren’t perfect.

Source: Google

★ 1

To Star Hart:

What happened to you is not just wrong—it’s a violation of federal law.
Under the Americans with Disabilities Act (ADA) Title III. The Alaska Club is considered a public accommodation. That means they are legally required to:

- Provide equal access to facilities and services for individuals with disabilities.
- Make reasonable modifications to policies when necessary to avoid discrimination.
- Avoid any practice that excludes or penalizes someone based on disability.

Acting Manager Kezia’s actions were discriminatory and dangerous. Comparing you to able-bodied swimmers and denying your right to rest or float safely is not only unethical—it’s illegal.

You need to file a formal ADA complaint with the U.S. Department of Justice or the Alaska State Commission for Human Rights!

I pay $177 a month for a family membership, at that monthly price they can use money to train staff!!!

Source: Google

★ 2

My girlfriend just got a membership and she sent guests 7 day VIP passes and we showed up. the colored lady was more helpful and more nicer but the other lady was sort of rude. I think that was a dumb experience and most gyms usually want you to be there and show it but it felt very unwelcoming at first but we didnt mind because we went there to workout. The manager is helpful and friendly. We will continue going or change locations if anything. I just thought Id share

Source: Google

★ 5

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★ 5

Lauryn was extremely helpful, professional, and kind. She made my experience there very pleasant and was very patient answering all my questions. Thank you for everything!

Source: Google

★ 1

I’m currently a member at The Alaska Club and have become increasingly disappointed with the overall maintenance and management of the East facility. The locker rooms are often dirty, with overflowing towel bins, limited clean towels, and trash or debris scattered about. The weight areas frequently have equipment left out of place, dirty mirrors, and broken machines that remain out of order for extended periods.

The pool and hot tub also appear to be cleaned infrequently, which raises concerns about sanitation. To make matters worse, I was overcharged during my first billing cycle and had to contact accounting directly to resolve it, followed by an unexpected membership fee increase.

For a gym that charges premium rates, the level of cleanliness and upkeep does not reflect the cost. Even more affordable gyms, such as Planet Fitness, consistently maintain a higher standard of hygiene and equipment care. I truly hope management takes these concerns seriously and prioritizes improvements in cleanliness, maintenance, and customer service.

Source: Google

★ 5

My kids loves playing basketball every weekends. Staff even bring towels when they see people playing.

Source: Google

★ 3

Womens Locker Room: in need of attention

1. For sanitary reasons, please post bathing suits are required for the hot tub. UPDATE: I urge managemnt to review "Hygiene rules: Anchorage Municipal Code Chapter 16.15 outlines health and sanitation requirements for public swimming pools and spas."

I can be more understanding with the steam room and sauna as undressed ladies typically sit on towels. But a hot tub (enclosed body of water) with jets is a different story. Body hair shed from down under and circulating in the water is a displeasing thought when you're sharing it with an undressed lady. 😳

2. All lotions, soaps, etc are offered at a convenience, which is a nice concept. However the quality of these products appears to be over scented for the lotion and synthetic. (FDA does not evaluate to the beauty industry so many products that are not all natural are unsafe–esp bargain grade which they appear to be from use) I understand all-natural products are more costly but worth the investment as they will not cause rashes and other adverse reactions from using them. Derma is the largest organ in our body that absorbs products into the body and for a health club this should be a standard to support all areas of health and wellness in the members entire experience.

Other than those notes the steam room is my happy zen place and I very much enjoy the facilities. I hope my feedback is taken into account to protect the safety and health for all female members who frequent the club. Thank you!

Source: Google

★ 5

I love this place! The membership staff are always helpful if I have any questions. The cleaning crew is constantly moving around the facility. Marcus at the front desk is very welcoming. I am very excited for the upgrades coming.

Source: Google

★ 2

I’ve been a member for about 3 days and I’ve been to 3 locations (South,Eagle River and East)
Eagle river and south locations are amazing and people there are nice and I haven’t had any problems or complaints at all for those locations. Although the East location is the least favorite one I’ve been to and sadly it seems like it’s the forgotten one and I definitely will never go to that location…. The locker room hot tub had a more gray filth on top of the water and I at least would like to see if there was more that could be done to keep it at least at a good hygienic level and there was multiple men that where wearing nothing while in the locker room hot tub and when I went to go to a staff member regarding it they just shrugged me off and told me to deal with it. And also the locker rooms are more on the dirty side and the showers are extremely small and it smelled like a middle schoolers locker room. But the only good thing that the east location has is a bigger swimming pool but other than that I don’t recommend the east location…
Other than that the South and the Eagle River location have been my favorite locations so far and I would love to see the other locations the Alaska Club has to offer. And I would also like it to be a possibility to have a way for people to to do a more longer or even have a way to have lap swim available later during the evenings to use it at our own time and experience.

Source: Google

★ 2

For some reason some employees here are rude. Specially the front desk this two ladies. Other than that the guy who keeps the towels filled up is awesome and nice. I wonder why management keeps this kind of rude people. Paying 200$ a month and gets treated with rude employee is not good. Im thinking about canceling my membership after i complete the annual membership minimum because of this employee

Source: Google

★ 1

I have been a member since April and it’s horrible they don’t clean the locker room, people going there sick into the sauna and hot tub , people do everything there not supposed to and staff never says anything 99% of the time the women’s hot tub doesn’t work , children go into this locker room when they aren’t allowed to , staff has nasty attitude. Where the showers our smells like rotten eggs I got sick many times just from going here . It’s all a scam and once you want to cancel they come up with some BS saying we would have to pay 500$ plus that’s crazy stick to planet fitness this is a big waste of money funny thing is they are building the spa outside how they gonna keep that up when they can’t even maintain in inside. It’s just a scam to get people in. Horrible place!!!

Source: Google

★ 1

You cannot opt out of marketing emails when you sign up. Pretty sure that’s illegal. Awful first impression

Source: Google

★ 1

Building is tired and grimy. Equipment as old as me. Hair and grime all over locker rooms and scratchy minuscule hand towels being touted as an amenity. Lukewarm hot tubs with creepy older women that really enjoy the jets….

Source: Google

★ 1

This is the worst of the Alaska clubs and I've seen so far the staff is on their phones don't greet don't say anything to you and they don't care about helping you or greeting you as you walk through the hall. they see that you look lost and they don't bother to ask if you need any help. I had to keep going to the membership office with the very tall white guy to ask questions because i was lost and he seemed so irritated that I was asking him for his help. I told him it's my first time being at this location. he just was sitting there not wanting to get up off his phone. to know to be fair he did walk me to the women's locker room but i had to go back again and he had an attitude about it the layout here is really weird there aren't any maps to tell you where anything is there's no visuals so you know where to go at least. they can have TV monitors or something to direct you to where things are in this weird layout. You have to go upstairs to the cardio and weight equipment but that's not enough you have to keep Crossing through all these different rooms to get to what you want to do you have to walk past all these people and cross through people who are going around and around on the indoor track just to get to the weight machines and then they've got the weights all disorganized arms and legs and chest and everything is just mixed all in together the cardio machines are off to themselves. there weren't any towels left so we have to walk all around to the different bins to trying to find towels. There wasnt enough disinfectant spray either. I don't think there is anyone managing this facility, it's poorly run. When you go into the women's locker room that's all broken up weirdly too the bathrooms are separated off in a cramped front space and you have to go around the wet slippery floor to all the different compartments for the lockers and sauna. everything seems so hidden and there's no one monitoring the floor or putting up wet floor signs people's slosh their water all over the locker rooms. the water pressure in the bathroom is poor so it's hard to flush the toilet or wash your hands they don't seem to give any you know what's at this place. There were loose children running around all over the place even upstairs in the weight area where the equipment is not child friendly. I told them it was my first time at this location no one offered to give me a quick tour or anything the water machine the fill up your water bottle was in the hidden place way across the track upstairs I tried to call in advance to see what kind of snacks that they had to see if it was like the summit location I'm a girl couldn't even tell me what they sell.. when I got there I saw that the snack coolers and stuff is right in front of her I don't understand the laziness. Noone gives a damn. Also there was no air conditioning or ventilation in this entire building I was sweating to death all over the place because it was just hot like they had the heaters on in every room I went in the cardio room to work on I'm the machines I was down there touching the ceiling and I'm not even tall I'm under 5'5 even being that high close up to the ceiling I couldn't feel any air conditioning or fans or anything on. This building seems like a zoning and fire violation but maybe they don't have any rules here because it's alaska. I didn't see any emergency exits or windows that you could open to get air coming in. They also let people record and make videos in the middle of the weight room while people are trying to work out and people are in there making instagram videos and things in the damn workout area. I also called to see if there was a lost and found and the guy said no there wasn't he didn't even bother to see what I was looking for and I realized that there's no lost and found because the employees are other people are just stealing stuff out of the lockers.. why charge people a hundred and something dollars if you're not going to give a damn I was disappointed in this location.

Source: Google

★ 5

Updated Review: Upon requesting they fix their stair masters, they immediately got the three machines operational. They also called me to confirm they had fixed the machines. Not a lot of small businesses take action that fast to satisfy their customers. This all took place within about 48 hours. So, Kudos to their team.

I've been a customer of this gym for about 3 years now. Overall I have been happy with both their East & West gym location.

Original Review: Please for the love of god fix your stair stepper machines at East location. Three out of the seven steppers (all on the left hand side) don't work. What is the point of having equipment that literally does not work and is broken? Sell some elliptical machines or something. (I left this review after getting frustrated that I had to hop on 4 different machines in order to begin my workout.)

Source: Google

★ 1

We signed up with Alaska Club South.

We explained to the rep that we were only interested in being able to work out with our three girls, 6, 8, and 10.

He gave us a tour and told us what we could do with the kids. Not much but it was enough.

He said East had more for the kids to include the track.

We toured East the next day. Again we specifically said we were only interested in things we could do with our daughters.

Again we were told we could use the track.

This was huge for us as we wanted someplace to walk in the winter.

The second day we used the track some guy walking around with a clipboard stopped me while running to catch up to one of my girls.

Turns out he was the CEO. Robert.

I was already irritated that he stopped me from catching my daughter and interrupted the fun we were having.

Then he is surprised that I am not happy to be talking to him.

He said our kids are not allowed on the track. No one under 12 is allowed on the track. The only place kids can go is the play room. The whole reason for us to sign up is to get our girls off their butts and get moving.

He said that we had to stay with the girls if we wanted to use the track. We can’t run on our own.

Later after he talked to some staff he came up to me.

I said that when he stopped me I was running to catch up with one of our girls. He said in a disparaging tone, “I didn’t know you were trying to do that.” What I heard is, “yeah, that’s a lie”. The irony is that the only time I didn’t know where she was and what was happening was when he stopped me to tell me I had to stay with her. At that point my whole family was together except the youngest. She was doing a lap all on her own because Robert stopped me and wouldn’t let me go after her. He caused the very thing he was trying to tell me I couldn’t do. Before he stopped me I knew where she was at all times and knew what she was doing.

Fortunately this happened within the first 14 days of our membership and we were able to cancel it without a penalty.

The CEO, Robert, has no idea how irritating it is to interrupt someone in the middle of their workout. He also didn’t seem to care if you cancel your membership because of his actions.

Source: Google

★ 5

Love love love this club!!!!

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★ 5

Alaska club is great they have awesome staff that are friendly and helpful

Source: Google

★ 1

I would rate this 0, false advertisement They really don't guarantee your money back
They charged my card a week before my month was up, & I canceled, before my payment was up. You can find a better place to go, thats way cheaper & that has more equipment. Save your $$

Source: Google

★ 5

Source: Google

★ 5

Amazing Fitness Facility! Super friendly staff! We were going through Anchorage and wanted to catch a workout glad we did!

Source: Google

★ 1

Source: Google

★ 1

I noticed the cardio room upstairs was at 80 degrees on the temp. I could not believe it, working out in a 80 degree room was the most terrible thing I have ever tried. Really should install at least ceiling fans for people who want to work out in there.

Source: Google

★ 1

I had high hopes for Alaska Club especially since this is the most expensive membership I’ve purchased, but my experience has been nothing short of disappointing. The operational problems are numerous, often leading to long waits for equipment that is frequently out of service.
Additionally, the staff seem overwhelmed and unhelpful.
Cleanliness is another major issue. The locker rooms and workout areas often feel neglected, with equipment not being properly sanitized and trash left lying around. I expected a clean and motivating environment to work out in, but unfortunately, that has not been the case.
Overall, I cannot recommend Alaska Club at this time. I really wish they had LA Fitness here, best gym ever and I only paid $30 a month for a better experience than what I’ve experienced.

Source: Google

★ 1

I pay over $200 for membership. I left out of town for work and returned to find my locker was cleaned out. I just began membership two months ago and I had my lock. The salesman that signed us up never mentioned a cost for locker use. All to come back and find they took all my belongings (my swim goggles, caps, knee brace, sandals, and more) and the front desk girl said they don’t keep things for long (and I know this means they take what they find). I was gone in a week and they didn’t hold my things for long enough. They wouldn’t throw brand new equipment (I just started swimming). At least make it seem like you guys don’t steal the belongings by giving at least two weeks before you all take them.

Edit: called to cancel because of the $298 charge and them cutting my lock and taking my belongings. They’re charging me over $500 to cancel. They don’t even bother to ask why and what they could do better.

No company policy on holding lost and found items, and the employee said things don’t usually stay in the bin that long…how can someone properly identify 3 swim goggles, 3 swim caps, a knee brace, leave-in conditioner, and other personal items? Usually this is because the employees take them.

I recommend YMCA if you’re looking to swim. It’s only $6/swim as opposed to $180/mo.

Source: Google

★ 5

The Alaska Club East is great! So many amenities. My personal trainer Amy has been the best! Absolutely recommend her. Lauren up front is always so helpful. I'm so glad we found this gym.

Source: Google

★ 1

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★ 5

OMG!!! Zumba on Sunday, Mother’s Day, with Misha was off the chain. She incorporated props with a couple of the dances. Micheal Jackson would have been so proud. The belly dance skirt was on point also. I need to pull out my belly dance skirt for the next time.

Source: Google

★ 1

Super rude and money hungry people working here ! Never had a such a bad experience at the gym like here

Source: Google

★ 2

This Alaska Club location sadly gets my worst rating of all of the Alaska Clubs in the state not because the facility is mismanaged or because they have a lack of equipment or anything like that. It's solely based on personal experience and how me and my family were treated customer service was poor as far as communication goes one person told us when we signed up that our youngest child was old enough and good to go for swimming as long as his older brother was in the pool with him additionally they have life guards full time on duty that they are paying. That being said shortly after we started going there one of the managers comes upstairs into the cardio area where me and my wife are working out and proceeds to tell us that a parent has to be in the pool area at all times while our child is swimming she additionally has our youngest in tow. Mind you we're not irresponsible parents we take very good care of our children and provide the best life we possibly can so before the haters jump on and chime in why would you leave your child unattended at a pool of all places A. his older brother was there with him actively watching him B. Lifeguards are on duty at all times and C. we constantly are checking on the kids the entire time we are there this is just a case of poor communication and terrible customer service. To provide more context this isn't the most convenient gym for us to go to or the closest the pool for the kids was the driving factor but since apparently that's not an option we switched back to our original gym.

Source: Google

★ 2

My sister went there for a classmate birthday party and they were playing in the pool and someone almost drowned her and given the fact that I have heard about this Alaska club being one of the worst ones is making me not want to go there at all

Source: Google

★ 1

Needs better customer service big time. All of the females that work in the women’s locker room have a horrible attitude and the manager is a total Karen. Worst customer service I have ever experienced. And for the price people pay to take that snarky attitude from those women is ridiculous. If they’re trying to limit the amount of members with the way they treat people they do a good job of it.

Source: Google

★ 5

Enjoyed the strength class with Monty!

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★ 1

Just awful, not clean and not affordable. Definitely wouldn't leave my children in the care area again.

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★ 5

Jaylei was friendly, very knowledgeable about the facility, and sold me on the membership! Thank you Jaylei.

Source: Google

★ 5

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★ 1

$115 is sure a lot of money for these damn treadmill and ellipticals to be out of order and turn off on you mid workout. Happens almost every time I go. My have to go back to planet fitness after my contact ends.

Source: Google

★ 5

I’m not sure why there are some bad reviews about Alaska Club East, but I have nothing negative to say about this place. My experience has been great clean towels are always available, I go in the morning when it’s not crowded, all the amenities work properly. It’s truly a great investment for a family membership with a variety of classes that my family loves.

And I just want to give praise to one of the workers at Alaska Club East, especially Danny from the front desk. He always greets us with a smile and that warm welcome makes a big difference especially in the morning. My husband and I miss seeing him in the mornings, so I guess his schedule has changed. I just want to say that he is a gem in the company, genuine, kind, and someone who truly brightens our day.

Source: Google

★ 1

I ate a triple quarter pounder with cheese, taste awful !

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★ 1

DO NOT GET A MEMBERSHIP HERE ITS TERRIBLE PLEASE TRUST ME ON THIS THE BATH TUB IS ABSOLUTELY DISGUSTING IT SMELLS LIKE CHEESE IT LITERALLY SMELLS LIKE A CHUCKY CHEESE GAME JUST ABSOLUTELY NASTY MAN ALSO THE BASKETBALL COURT DO NOT GET ME STARTED. IT SMELLS LIKE COKE BUTTER CHESE MAN TRUST ME

Source: Google

★ 1

Disappointed with The Alaska Club East

I’ve been a member of The Alaska Club East for a while now, and honestly, I’m pretty disappointed. For the amount they charge, I expected a clean, well-maintained facility, but that’s not the case. The locker rooms are often dirty, and the hot tub, sauna, and steam room seem to be out of order more often than they’re functional. It’s frustrating to pay for amenities that are rarely available.

The gym itself is overcrowded, especially during peak hours. Good luck finding an open machine or space to work out without bumping into someone. The pool area isn’t well-maintained either—it’s frequently packed, and the water doesn’t always seem the cleanest.

On top of that, the customer service is lacking. The staff doesn’t seem very interested in helping members, and canceling a membership is way more difficult than it should be. I’ve heard multiple people complain about being charged even after attempting to cancel.

Overall, The Alaska Club East has potential, but unless they improve their maintenance, customer service, and cleanliness, I can’t recommend it. Not worth the high membership fees!

Source: Google

★ 1

Alaska club has the worst customer service i ever seen in my life, for the most expensive gym in the biggest state in the united states it’s truly disappointing. Do NOT get a membership here, thank me later. 🗣️

Source: Google

★ 1

The price is absurd for what you get to experience if you pay for it I feel sorry for you there are plenty of other Great gyms in the state.The customer service is honestly the worst I’ve seen the hot tub is disgusting. The court is the smallest I seen it’s also very dusty looks like it’s never been cleaned in months the workout area is totally in shambles and the equipment looks like it has viruses. The manager is a total Karen with superiority issues she thinks she can control everyone and their actions. Whoever has a membership there I truly and utterly feel sympathy for you.

Source: Google

★ 2

I’m always shocked that this is the most expensive gym in the state and somehow we still pay for it. Commercials in the music they play, dumbbells and weights are in chaos most the time, close the locker room at night even if your stuff is in there, totally dark entry way at night even though it’s 24/7, hot tub is pretty gross, sauna rarely gets hot enough and makes scary/annoying noises, TV’s often play talk shows that literally have point to be watched unless they had sub titles (which they don’t)…I could go on.

Source: Google

★ 5

Been going to Alaska Club East for 5 months now and absolutely love it--one of my better gym experiences. Employees are kind and helpful, fitness areas and locker rooms are cleaned regularly, and fresh supply of towels is (almost) always available. Equipment is in good condition, and when it's not, it's repaired within days.

Source: Google

★ 5

The basketball court is a half court but it’s still nice, clean as far as I’ve seen

Source: Google

★ 5

Misha is the best Zumba instructor I’ve ever had. She is so energetic and I burn more calories and sweat more in her Zumba than any other class and I go to them all. I would encourage if any way to get her to teach more classes. She has motivated me to another level and I also know there are others in the class that feel this way as well!

Source: Google

★ 5

I love attending all of Julie’s classes. She is always finding new ways to challenge my core and workout! She is a treasure for sure!🤗

Source: Google

★ 1

The staff there are very sorry !! They absolutely suck they kick me and my friends out for no reason and we brought an adult before after hours and sign in and they still didn’t let us in . This lady in the picture was the one who kick us out for no reason. She kick us out the first time I was there giving us attitude for no reason. Do not get a membership here they absolutely suck and staff and is sorry. The boss name is Kenazia . She was cussing out me and my friends and calling us names

Source: Google

★ 5

We love the gym. We go with the whole family.

Source: Google

★ 3

They are nice facilties Unfortunately the Alaska club really needs quite a bit of maintenance and operations work. The buildings are old and in pretty rough condition. Cleanliness is a roll of the dice and you are lucky of they have towels in the locker rooms (advertised included provided service). For the $300/ month alot of the times it seems that Alaska club could do better. Unfortunately overall its is the "best" thing we have in Anchorage so what are you gonna do?

Source: Google

★ 1

Unprofessional and not worth what they charge. Really wanted to have a good experience here. South location is better.

Source: Google

★ 1

Terrible customer service. Can't even get a straight answer out of the person when I'm just trying to ask the damn price of memberships. Just tell me the damn price for each level instead of asking me a million questions I'm not your friend

Source: Google

★ 1

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★ 1

old, broken equipment, half the cardio machines or more are barely functional, stick treadmill belts, 3 stair masters flat out don't even work, some machines are stuck on a weird service menu, this one shows the Linux penguin

Source: Google

★ 5

Ben and Roland are the best!

Source: Google

★ 2

Good but could be great. Very large complex that does not make updates... Old machines, old dumbbells, no basketballs available for use, dirty locker room. The Club desperately needs an update, and it is way too expensive for what you get. I would consider signing up if updates were made. Even Planet Fitness has newer treadmills.
2/5 because there are easy things that can be fixed but go ignored.

Also, I was never contacted by management which is no surprise.

Source: Google

★ 5

Our son went to Alaska Club for winter break. It's the 3rd or 4th time he's been to their camp. He always has a good time, enjoys swimming and the activities, comes home tired from playing all day. Definitely recommended

Source: Google

★ 5

This one has my favorite pool. Staff are always so nice and it’s very clean.

Source: Google

★ 1

A Disturbing Experience of Discrimination and Incivility

Our recent visit was marred by a deeply disappointing and discriminatory experience. We purchased a 12-day family pass and followed explicit instructions from Ian, the membership coordinator. Despite this, we were denied entry on November 23, 2024, at 12:00 noon due to a selectively enforced ID policy. We were informed at the time of the 12-day pass purchase that minors were not required to provide ID if accompanied by the main adult signee.

The manager on duty, who refused to provide his name, responded with shocking hostility, ordering us to “Get out” in front of other patrons after I refused to show him my kid’s Facebook account. Such blatant disregard for customer service and basic human decency is unacceptable.

We strongly advise potential visitors to reconsider their choice and seek out establishments that value inclusivity and respect.

Source: Google

★ 4

This is a decent gym for the price. It has a good amount of weight equipment and is way less crowded than some other gyms I've attended. The employees are generally friendly and helpful. I like some of the specialty weight machines.

Downsides are that it is HOT upstairs now that they run the heat. Like uncomfortably hot, and no fans provided anywhere. Facilties are somewhat dated and don't offer complimentary extras like massage chairs unless you pay extra.

Source: Google

★ 1

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★ 2

The first month is free but you get charged enrollment fee and consultation fee. Which is 199 and 30 bucks. So ur paying for the first month already. After that "free" month you start paying regular fee. I fell for it. 🙃 I realized after looking at the receipts. What did I get myself into...😆

Source: Google

★ 1

When I joined I was given a temp card Nd was not told to bring photo id. The manager at the time insisted that I bring him the card because he wasn’t sure I said who I wa. I explained that I would have to walk home to get it in the cold. After walking home I was so upset about the rude service and when I showed him my id he continued to be rude and didn’t apologize. I regretted ever joining and then never went because I didn’t felt welcome and had bad vices. Would not recommend to anyone. Would never join again. It’s like they’re nice when you want to sign up but after you signed up in a contract they treat you like dirt.

Source: Google

★ 5

Source: Google

★ 1

In terms of facilities, equipment, and the gym itself, 5/5. In terms of accounting and being upfront about all fees, 0/5, very disappointed. During signup I had to ask on the side if there were any other “hidden” fees, and was told there was just the annual fee of $38, only to find out that they increase monthly membership fees in October every year, which I was not told about. I would still have signed up knowing all the fees, but would’ve appreciated transparency upfront, instead of that burden being on me to read long legal jargon.

Highly recommend thoroughly reading thru the entire agreement carefully. Alaska Club has added a lot of additional fees throughout the years that did not use to be there, and don’t count on membership to tell you all the fees up front.

Source: Google

★ 5

Great facility with friendly staff. One of my favorite locations to work out at.

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★ 5

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★ 5

Great place

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★ 4

This club has a ton of equipment and machines, which allows for a variety of workouts and routines. The hours are great too (24/7). Friendly staff, even at 5 am. And they provide towels, which saves me a lot of hassle. The facilities are not maintained as well as they should be though. The weight room has carpet peeling up, the squat rack platforms are caving in. Overall the place seems like it hasn't been updated since the 80's. For a top-dollar gym, they should invest more in up-keep. But over all those concerns are not enough for me to switch gyms. I have been a member since May 2024 and plan to continue.

Source: Google

★ 5

Enjoying the variety of groups. Also 4 scheduled pool workouts per week.

Source: Google

★ 1

Went to the east club for the first time yesterday… it was HORRIBLE ! My parents got a tour and thought it was cool so we brought the kids yesterday…. Not kid friendly AT ALL ! We went into the locker room got kicked out because it was 14 and older no one told us or even showed up where the other locker room was …. Nothing was even labeled well ! The employee he kicked us out was SO RUDE ! And the “family locker room” was GROSS compared to their other one … it was rusty and so sad looking … my 2 year old also slipped and fell on their tile floor witch has never happened at the BEAUTIFUL south ak club ! They also don’t let any young kids in the pool after open swim witch is so far from what your can do at south club ! Kids can be in splash pad , kiddo end of pool and warm pool at south witch makes it sooo family friendly ! But east we got a whole 5 minutes to swim once we FINALLY got where we needed to we were so happy to leave and will NEVER BE COMING BACK ! the ak club EAST NEEDS TO DO BETTER !

Source: Google

★ 4

Great gym. Enrico valdez is a great trainer. Lost 30 pounds following his advice. Sometimes the showers are cold.

Source: Google

★ 5

Just went to the club at East Thank you Issac for signing us up!

Source: Google

★ 5

Nice place

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★ 5

Great facility and amazing staff! This isn’t my usual location, but James, in membership, was super helpful/amazing and upon entering, Aiden was very welcoming and also helpful. Will definitely visit again.

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★ 1

I’ve been a member at the Alaska club for quite some time. I always go to the eagle river location and this east location is something else. This facility has become a nasty place to work-out. One of the worst place to workout on my opinion. To talk about the filth of this place is out of hand. My wife prefers the women’s only club or the location in downtown. I always check the showers before I use them, found nothing but bodily fluids and built up goo🤢. I’d make sure to always bring sandals to wear in the shower. The equipments there aren’t even worth your money. I had to make a complaint to the front desk frequently and yet they still haven’t done anything about it. I had to make a big complaint to their manager Roland as well, my daughter found a towel with fecal-stains as if other members were using it to wipe their rear🤮 and still has not done anything to fix the issue. This was totally unacceptable. Me and my wife & kids bring our own towels now. So much for their so-called industrial washing machines is from what I was told. Their clean team is a big joke, they do not keep their maintenance clean. One employee named Parker was vacuuming with a very filthy vacuum. I was changing my clothes after my workout and smelled nothing but mold and debris coming out of their vacuum. I believe they do not check their vacuum filters. Also saw him pouring the stuff they use to clean their sinks in their mop buckets on my way out the door. Wrong solutions to clean the floors. Huge OSHA-issue in my opinion. I wouldn’t want my teenagers working there. I would try to avoid drinking from their fountain, drinking-water coming out of a rusty fountain and chewed up bottle caps found in the drain. I recommend other members to bring their own water for the safety of their health. I was also fined for triggering an alarm in the main locker room for trying to get my stuff when the door was unlocked because of false information from an employee. Only thing me and wife enjoys is their tennis court. The least cleanest place you can play on. Horrifying place to workout.

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★ 3

Love the size of this gym, and that there is room to move. Issue with being open 24 hours, is that the weight room can be a train wreck in the morning sometimes. People are just lazy and don't pick up after themselves. Have found people who are not members in the gym, they most likely are let in by other people. Kind of scary to find someone sleeping in the locker room. Have had a few instances where there are homeless people by the doorway early in the morning, so have had to go to a different gym. Also kind of curious about why employees at the gym get to let in their friends (they don't badge in). Is this a perk of being an employee, you can bring whoever you want?

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★ 1

Went to gym after first day of enrollment , first went to basketball court .
The basketballs Are all warped and would not even bounce correctly , also I had signed up for the membership plus two week trial that they did charge me $80 that is supposedly going to be in reimbursed if you did not go with the membership with my daughter on my account …..so my Daughter wanted a spray tan so we went to go utilize it since we had members plus would not even work correctly after we told it was working correctly. It did not even spray anything. They asked if we wanted to try again to see if it would work. I said no is as if they don’t have money to properly maintain the equipment that they supply their customers. I’m not your trial and error. You’ve took my money already. I shouldn’t have to mess with faulty equipment. Our improper Maintenance. Also, my daughter was on my membership plus and they said that she hadn’t even had an account created yet.
It was gonna take a week before it was updated on there computer so she had to do the spray tan in my place see how my profile had been created already I’m assuming…..
Limiting my use for the spray tan machine. ,
they did charge a $399 enrollment fee that was waived. Assuming that was a deal the average enrollment fee is $15 for gyms in the lower 48 Wonder why it’s so expensive here I guess they are trying to make you think that you’re getting a better deal When you’re really not. wasn’t impressed by the professionalism Or loyalty customer base it’s like they’re just trying to sell sale sale and then try to get you in some type of program where you have to spend even more money like a personal trainer or a assessment as they call it
that was not asked for on my behalf for me the amount that they charge Seems like it’s not worth it for a little over $2000 a year and a 399$ enrollment fee they should have classes every day for what they offer. You shouldn’t have to schedule ahead or have a limit. For that Type of price$$$ and y’all do Offer free trial. Not membership if you don’t go with the membership then it is refunded free as I was told, but I’ll make sure I get that on recording cause this gym is definitely a No go for me they also have a very intricate Enrollment they have going on you almost have to have a lawyer to go over it!!!!! I would recommend not joining Just the fact that they have so many hidden fees and loop holes to Benefit them

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★ 5

Janelle’s Rock Bottom class is the best! She’s amazing!

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★ 1

Membership dude always leaves early. Wasn’t there during appointment time and wasn’t there during his work hours the next day 🥱🤌🏼

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★ 1

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★ 1

Terrible gym with little to no equipment. Equipment is always broken and makes the little equipment they have even more scarce. The staff is rude and unprofessional. Waste of money and time.

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★ 5

Good Julie!!!

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★ 5

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★ 5

I love the Alaska club! Exercise is the best medicine, physically and mentally. The club features a great cardio and weight room and I use the pool as well. I rotate between the fitness area and the pool and having this versatility is great. The club is always clean and well maintained. I will be a member for many years in the future!

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★ 4

I use the pool for H2O aerobics. Would love to see a Thursday am class

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★ 5

Great place. Thanks for the pool and the treadmills.

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★ 2

Equipment is nice.
Mostly went for the pool but a rented obstacle course took up half the pool, the other quarter was taken up by children. The last quarter is the slide drop off, so good luck not getting kicked.
They were out of towels in the entire building and a birthday party shut down the place by 3.
My partner mentioned the men's locker room was scary gross, smelt like mold and heard multiple others complain about the same thing.
Staff were decent.
Seemed more like a child daycare.
Most likely will not be going back.

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★ 5

Monty is both inspirational and holds one accountable. Highly recommend!

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★ 5

Jeffrey is the best massage therapist ever. He has the most calming presence and is incredibly skilled.

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★ 5

Nile is a fantastic personal trainer. I told him at the beginning of our working together that I wanted someone who would push me (just enough) and also listen to my concerns and feedback. He does both. He is flexible - if a routine isn't working for me, he will adjust it or find something else. He is also very knowledgeable, and if he doesn't know the answer to something, he looks it up and gives me the answer the next time I see him. I highly recommend Nile as a trainer!

Source: Google

★ 1

absolutely unaffordable

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★ 3

I use the AK club East primarily for the pool. The main women's locker room is adequate, usually has enough towels and is free of garbage.
The women's family locker room periodically has notable mold in the showers, especially the ceiling, and is often very slippery to walk on from shower and pool traffic on the tile flooring. Towels run out in this locker room, so bring your own or hit the adult locker room first to get towels for the kids.
Front desk and maintenance staff are decent folks but they have to field complaints without much ability to do anything about them, and admin has never responded to my emails. I wrote to complain about handicapped parking (inadequate and abused) and about a particularly harsh staff member yelling at kids. No response.
It is difficult to even find the proper email address for complaints.
Membership policies aren't the greatest. They are rigid and designed to keep you paying without much choice. It has always been that way so don't expect it to change. Email communication is almost non-existent. Family memberships are bound to household not family, so forget putting grandkids on your membership. I would add them to my account in a heartbeat as they are under 10 and only come to swim with me, but policies prohibit me from doing so. It's sad that there is zero flex. It's the club's right to set policies, but they aren't winning any love from the community by being so rigid.
Overall, East club is adequate, and worth a membership (if you can stomach an initial, binding 1 year contract), but only (for me) because of the pool and the kind people working the front desk.

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★ 5

The best club in town. The East club offers a nice variety of activities, lots of space so you’re not cramped, & super friendly staff.

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★ 5

Great place to drop off the kids and enjoy a peaceful workout. The sauna and hot tub are a bonus during our long Alaska winter.

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★ 5

Love that it’s open 24hrs.

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★ 2

Its sucks when they cancel kids swimming lesson and does not send email or phone call, then you show up for the class only to know that there is no class. They don't even reimburse for the class that missed because the instructor is not available. Not only waste of time but also waste of money for the service you paid and yet you did not get it. Well I guess it’s not only me cause someone showed up to in my kid class, whom did not receive email too. What an irresponsible management!

Source: Google

★ 5

The facility is clean and easy to navigate through. I enjoy the classes offered. The staff have always been pleasant and helpful.

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★ 5

The facility is clean and easy to navigate through. I enjoy the classes offered. The staff have always been pleasant and helpful.

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★ 5

I absolutely love the Alaska Club it is honestly like a family away from home. We look out for each other and encourage each other

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★ 4

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★ 5

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★ 5

What I feel separates this gym from others is having so much offered 24/7. I have been members of many other gyms in Anchorage area and I think this separates them especially around holidays.

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★ 4

I like the sauna

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★ 4

I have been working out here religiously for about 3ish years now, hard to get away from. It’s a warm environment with warm people who make your time there enjoyable.

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★ 5

Has everything! Hard to find some equipment and too full. But other than that is awesome! Thank you!

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★ 5

I attended the Group Power fitness class for the first time. It was great . The instructor Amy explained everything and gave alternate positions for those with injuries. I look forward to going back again.

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★ 1

be careful of their “free” trial membership. luckily i can get my money back from the credit card company. was giving false information on when i can cancel from the start.

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★ 4

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★ 1

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★ 5

I love this facility. Friendly staff and plenty of equipment and space to work out or relax afterwards.

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★ 1

The Alaska club East is pretty terrible, but the gym situation in Anchorage is also terrible. Anyhoo, this gym is constantly filthy and many areas like the mens locker room are both disgusting and in disrepair (I’ve literally found used condoms in the shower). The weight room area is far too small and set up awkwardly with old equipment that needs to be replaced. Also the club lets the 16-22 year old wanna be bodybuilders run wild. They blast their own music and set up their cellphones on tripods to record themselves. But worst of all, they hog equipment. I’ve waited nearly an hour for a squat rack before. If you’re coming from the lower 48 and have experienced well managed gyms, this place will be a shock to you, especially the cost compared to cleanliness and disrepair of the gym.

Source: Google

★ 5

My kids play tennis and while I usually work out at home, I enjoy the amenities. It's nice to have a bright, clean place to go, especially during the Winter. Melanie at the front desk is always super cheerful and helpful. She really makes us feel welcome!

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★ 5

Well run and a good way to get some exercise in the winter months!

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★ 5

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★ 1

Front desk person sent me the wrong way after asking her for a location. I knew that wasn't the room myself. I walked all the way back and she replied "oh it isn't?" My eyes rolling to the back of my head. Idk, I DON'T WORK HERE. She confidently pointed for me to go down as if she knew. She could have verified with someone who knew before sending me and wasting my time. I should have asked a random person walking by. Note: Don't ask the front desk for directions around the building.

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★ 5

I’ve showed up for mobility 101 the last two Mondays at the East club at 10:30. The class did not happen the last two Mondays. I’d really like to see mobility 101 on a regular schedule.

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★ 5

I worked with Amber McCaughey to set up a new membership and she was AMAZING! Answered all of my question and was very patient with me. She really worked with me to get me the membership that meets MY needs. I highly recommend her!!!

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★ 5

Mischa Zumba class is fantastic! Feels like I’m dancing my heart out!!!!

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★ 5

An awesome Zumba instructress-Misha! Thanks for making me sweat in our today’s Zumba class! Keep it up! 😍

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★ 5

Shes awesome!

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★ 5

My first ever yoga class-Neal was amazing!!!! Will be back!

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★ 5

Pilates with Nile is great! Best playlist to go along with the class

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★ 5

!!New class!! Mobility 101
Great stretching & flexing. 🙆‍♀️

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★ 5

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★ 5

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★ 1

Upon my reentrance today, my inaugural experience unfolded as an unfortunate manifestation of inadequate customer service at the forefront of the establishment. Evidently, the staff evinced a propensity for indulging in colloquial banter amongst themselves, thereby diverting their attention from the cardinal obligation of tending to the exigencies of their esteemed patronage. This recurrent predicament, evocative of my antecedent disillusionment, surfaced as the preeminent catalyst underpinning my antecedent resolution to rescind my affiliation.

Source: Google

★ 5

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★ 5

Came here for a guest pass and they were awesome. An interesting layout for sure, but it has everything you need. Great gym!

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★ 5

Awesome class. Thanks :)

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★ 5

OMG! Julie’s Pilates class! 😍😍 I’ve done Pilates for several years and I have NEVER taken a class better than this. The most caring instructor! She will move your spine in every direction and work every single body part! I am 6 months postpartum and I can tell my core will absolutely heal thanks to her!

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★ 5

Julie’s Pilates class is one of the best classes I have ever taken. Such clear instructions, fun music, and modifications offered for every level.

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★ 5

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★ 5

Awesome.. she's a great instructor

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★ 3

the amenities they provide are amazing. They need more locker room workers to keep the sauna, hot tub area and shower rooms well maintained. Also to keep up with clean towels and with the floors wiped.

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★ 5

So vert thankful for pool director Roland. Hard-working and efficient, he works incredibly hard to make the pool accessible to lap swimmers and families/kids.
Roland, you are the King👍

Source: Google

★ 4

Locker rooms need a refresh, paint, general touch up. Staff is great, facility could use two more tennis courts.

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★ 3

Have been a member of East for many years. Even though we weren’t able to access the club during Covid times, we continued to pay full monthly fees so they could keep staff employed. We are loyal customers!
We returned this spring after being gone for several months. We were appalled at how unkempt and dirty it was!! The same trash and dirt were in the same spots week after week, sent an email but no one responded. My spouse and I were seriously considering of ending our years of membership. Fortunately someone just recently reached out to us. We are looking forward to the positive changes they stated is coming :)

Source: Google

★ 1

post signs, tell the younger generation to stop sitting on equipment and playing with their dam phones.

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★ 3

Improvement is needed on housekeeping. Litter lays around for several days before being picked up. Sometimes there aren’t clean towels and the programming panels on the cardio machines need attention (several machines don’t have working TVs, volume controls or channel selectors). On the upside, the weight machines are in good working order. There are plenty of free weights. Enjoy the included benefit of Yoga, Zumba and other classes at no additional costs.

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★ 5

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★ 5

The Pilates classes are top notch. I take them 3days a week to keep me going strong.

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★ 5

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★ 2

Excited for October as I’ve placed my account to be cancelled when our one year commitment is up. The gym is not cleaned and locked rooms are filthy. You complain and still nothing gets done. Gave it a good 6 months but I’m out

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★ 1

They will cut your lock off if someone else claims to have left something in locker you are using and leave a note to find after your workout! If you're lucky they'll put a lock from lost and found on it for you and act like they did you a favor!

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★ 5

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★ 1

If i can rate this place a 0 star I would. Me and my friends just wanted to play some basketball after hours and we’ve been here before multiple times. But this time we checked in and we were caught as “suspicious” from a employee. And decided to only target us when many others walked in with us. And to remind you, THIS IS THE ONE OF THE ONLY PLACES you can play basketball at in Anchorage.

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★ 5

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★ 5

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★ 5

Our Homer #Marinercheer team was here in October for Rally in the Valley pre-competition warm-ups. Christian & the staff here were incredibly accommodating and supportive of the school that is from the state, but not in the anchorage region.
Thank you

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★ 5

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★ 5

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★ 5

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★ 1

I called to see about a membership. Press #2: “no messages may be taken for this mailbox”. Then it hangs up on you! Alaska Club, this is pathetic

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★ 4

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★ 1

Freaking joke. Wayyy over priced for a worn out nasty gym. With unreliable machines (always broken) and lacking staff. Kid center often closed due to staff.
Unfortunately we’re captive to this overpriced POS of a gym as there’s no other choices around w child care.
Avoid if you can.

Emailed complaints to club with no response. Would gladly discuss issues directly.

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★ 5

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★ 5

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★ 4

Pool opens till 7pm

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★ 5

Alaska club east is an amazing place I would go again the service is awesome we had a speaker and they brought us a bigger one again I would totally Go again

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★ 5

Always a great place to work out, at anytime. The classes are amazing, so are the instructors.

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★ 5

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★ 5

Home away from home 😊

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★ 5

I love ❤ the ak club it's one of the best club I have been to very clean gym courteous staff good job team for keeping it awesome

Source: Google

★ 1

DO NOT ENROLL HERE! I too thought I would not be effected by their weird scheming fee system. I work in construction however and I short notice had to go to the lower 48 for a year for work. I requested to pause my account, Alaska Club repeatedly refused that, I finally requested to be let out of my contract (then I could resume when I returned ) they refused to accept a letter from my employer stating i’d moved as proof of my moving (I live in company housing and don’t have a lease). We went back and forth over a few months and then they sent me to collections with all accrued charges, fees and interest. I think the high monthly charge barely breaks even and the fees is how they make a profit. In the end no document I could provide met the clause to prove my move and end the contract, but here I live now in Colorado, I think meeting the criteria of having moved , yet in collections. Just go somewhere else, they have other fees you’ll run afoul of.

Source: Google

★ 5

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★ 5

Great facilities, wonderful staff, and a real community like feel to the place! Highly recommend this club!

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★ 2

It was just really expensive. The people are nice. I was never aware of a late fee charge for my membership and they charged me 439 or so dollars for a late fee from a 299.99 cancelation fee. I was only I guess contacted once through phone and through mail. Never got the mail. Maybe they left a voice-mail but I never got it. Experience could have been better. If anyone is on a budget or is just trying to have a healthier life without paying the same amount as a car payment. I would refer you to go to a different place or shop around. But if this is your thing. More power to you.

Source: Google

★ 5

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★ 5

UPDATE MAY 2022 : Not only was my concerns acknowledged by staff but I'm so impressed with this clubs service I'm coming back to give you 5 stars instead of 4... I feel that everyone at this facility has not just earned it... but the entire staff I have interacted with needs to know that they are doing an absolute amazing job!!! Thank you for making my membership worth they money I dish out every month!! Great job!!!

MARCH 2020: I would suggest curtains or doors in the biys locker rooms... there is to many crazy people out here doing weird things and my son feels uncomfortable... this place is has been way cleaner than south Anchorage... I like the fact that you have the biggest pool... I also like the many options you provide... I loved how your staff interacts with its clients and so far I've had a wonderful experience... however there was an incident last time I came there where some guy ran into the boys locker room harassing the kids... I think doors or something needs to be done in there... I do feel uncomfortable with this happening...

Source: Google

★ 3

Clean facility. Very well maintained. Staff are very professional and helpful. Wish there were more weight options. Heaviest plate is 45lbs. Weight room gets really warm in the summer. Music playing on the overhead speakers is very hit or miss, mostly miss.

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★ 5

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★ 1

It's very expensive and they don't offer any intermediate plans. I had surgery after an injury caused by one of their own employees and was unable to use the gym and they still made me pay for my membership instead of freezing my account.

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★ 1

Spendy . They do not honor senior citizen rate. Lower prices under 100.00. 123.00 monthly is expensive when on limited income

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★ 5

Superb fitness club. Locker room was very clean and well kept; employees busily bustled around to keep it in good condition. Locker room has both a steam room and sauna. Swimming pool has a deep end (about 11 feet) that you can dive into as well as 2 slides that enter in around the 6-8 foot depth. They offer rentals, and you can rent the pool for a party and have them blow up a bouncy pad that floats on the water. Staff was helpful and cordial.

Source: Google

★ 5

By far the best gym I've ever been in my entire life not saying too much, but still it's awesome

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★ 5

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★ 3

I strongly suggest that this gym keeps more up to date and maintain their equipment better.

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★ 4

Masters swimming only at 6am makes it tough to get to. There isn’t a lot of open swim times to bring the kids to. The play center is great. Pricey gym, but there aren’t many options in town.

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★ 4

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★ 5

I really love this facility

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★ 5

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★ 5

My session was good. I got some direction on My workouts now I can do more to improve.

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★ 5

I play a lot of tennis and have had tennis elbow. Yvonne adapted our routine to incorporate exercises to strengthen my shoulder and thereby help with my tennis elbow. Yvonne continues to adapt our sessions to address current issues while providing a solid base for my weekly fitness routine.

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★ 5

Friendly staff, great equipment, awesome family pool. Great overall family environment

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★ 5

My trainer us the best. She knows just how much to push me through my workout and get everything out of me. I always leave feeling satisfied and like she did her job kicking my butt in gear. Live my trainer. Yvonne you are the best. Thank you for believing in me and pushing me through.

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★ 1

Very deceitful group of con artists running the membership office. I was lied to multiple times upon joining and quit a year or so later due to the exorbitant costs. $108+/mo for the extreme basic access and they can't even be bothered to replace a basketball hoop net. What are those $2?? I came back a few times as a guest of another member to play a little basketball and was told that I could no longer come as a guess unless I re-enrolled. I was literally coming once a week for barely an hour. Why give members guest passes if they can't use them a few times??? Extremely frustrating experience. Please note, if one of your employees replies that I did not intend to leave a review until I was emailed directly stating that I was no longer welcome as a guest of the club's member. You brought this on yourselves. Also please note I had only planned to come 2 more times before my friend will leave the state anyways.

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★ 5

Excellent! 💯

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★ 1

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★ 5

I'm a platinum member and have full access. Large pool and tennis court. Towels are provided but im a large man.

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★ 4

I like the area.

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★ 5

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★ 5

The pool time for my nephew was awesome he loved it. Would definitely look at the schedule and will take him again during open swim time.

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★ 4

Lots of different classes and workout options, it's been great for my kids and I.

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★ 4

Love the depth of the pool
Jacuzzi temp just right & so is the pressure. Staff are always helpful & polite.

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★ 5

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★ 5

They value quality service, as I do.

Source: Google