★ 1

This place is super ghetto. If your looking for a gym to lift in this isn’t it. All the equipment is either old and barley works or old and doesn’t work. You have janitors seeeping under people actively running on treadmills. Treadmills are ancient and don’t work well or properly. The setup of gym equipment makes 0 sense. This gym is for old people that want to walk around naked in the locker room and sauna/hot tub. It’s not for serious people. Unfortunately planet fitness in wasilla is 100xbetter and they didn’t exactly set the bar high. Don’t get a membership here. It’s a trap

Source: Google

★ 4

I've been going here from since I was like 6 or 7 and now I'm 14 and to this day I still love the facility, it's always clean, there's always fresh towels around, and anytime you ask anything of the staff there very friendly and accommodating. I will say this though. The pool is still a little dirty sometimes and the Xbox's they have in the kids zone could use some better controllers

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★ 5

I absolutely love this gym, especially with the child play center! There is so many things to do and my children love playing in the child center. Our favorite part is the pool with the kid splash park and the slides that are perfect for their age! Highly recommend!!

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★ 5

Nice staff, lots of equipment, clean locker rooms/bathrooms, good opportunities for children to play.

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★ 3

The Wasilla AK club is certainly a mixed bag! All the bathroom areas of the club are particularly run down and the family locker room is consistently SO dirty! The pool needs to be cleaned much more frequently as well. Fortunately, Sheyenne, the club manager, has made the Wasilla Alaska Club a much better club compared to what it used to be. She is managing all the awful problems that were left by the managers preceding her. She fixed the consistently broken tanning equipment and hydromassage after she received feedback.
While the club is still way dirtier and run down than anyone should expect with the current going rate, Sheyenne is steadily working to make all the improvements happen. I think all the members who’ve stuck it out or had memberships prior to her tenure should receive a lot of membership credits to make up for what it clearly could’ve been since clearly Sheyenne is plugging away making it better regularly. Where did $$ from the last 5 years of membership go? Keep asking if you have problems because Sheyenne will go to bat!

Source: Google

★ 5

We joined Alaska club in Wasilla a month ago. I have nothing but great things to say! It is always clean, workers have always been kind and helpful!! 10/10 recommend to all of my friends and coworkers! I enjoy the sauna and hot tub after my workout, that alone makes it worth it to me!

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★ 5

Club is clean and well maintained. Family friendly with a very fun daycare as well as a kid zone for older kids and a family fitness room for younger kids to workout with their parents.

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★ 5

Rewarding Fitness Experience; Good Local Management. When I joined, several years ago, I asked for a list of companies which supplemented or provided discounts for members. The staff provided me with a paper with over 50 companies (from Credit Unions to Hospitals to State Agencies) which, if affiliated, would discount a membership. Fitness can also be written off taxes if a doctor works with you to manage diabetes, heart issues, etc. Fitness can also be a prescription for mental health issues. I credit my continued fitness success to the Club manager, Sheyenne. I was ready to give up, yet she doesn't give up on me (or anyone else). Whether Sheyenne is in her office, or scrubbing walls, or mopping floors (she knows every square inch of the building), it is always a friendly "Hello" and "How are you doing?" The Wasilla Alaska Club has a very hardworking, keen, sharp, and intelligent manager. In my fitness journey, I've lost over 200 pounds. I did regain 100 pounds, yet thankfully some of that is muscle (which weighs more than fat). Feb 2024 UPDATE: Sheyenne, our Alaska Club Manager, is painting our building. I overheard her letting employees know they needed to do a better job and not allow paint spatter to dry on the floor. Sheyenne is a true leader and not afraid to put employees in high gear! When I saw Sheyenne today, her clothes were covered in paint. Sheyenne doesn't ask of any employee what she wouldn't do herself. Oct 2025 UPDATE: Memberships in The Alaska Club continue to grow. Sheyenne continues to successfully manage, tending to every aspect of the building and equipment. When Sheyenne isn't in her office, she is out scrubbing the equipment or mopping the floors. Sheyenne is a great managerial role model. It isn't easy to manage a huge gym; it is truly a whole lot of work. I truly couldn't do it. Sheyenne makes it appear easy.

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★ 5

Friendly staff with motivating classes!

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★ 5

Taleen was amazing for cycle

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★ 4

I’ve been a member at the Alaska club in Wasilla for a while now. It’s a good gym with a lot to offer, but I have to be honest- I’d really like to see better maintenance and cleanliness in some areas. That said, my experience there actually led to me becoming a lifeguard for them and it’s been great.

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★ 4

Staff is always friendly and the new management has been doing a great job at keeping the facility clean as well as updating the facility! It’s looking great and I’m excited to see what comes.

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★ 5

Love the Alaska Club! Always see people around there cleaning and keeping it as fresh as possible. Also I love to swim so that’s a big plus!

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★ 4

Today August 2,2025 . 6:00 pm .
I waited about 30 minutes in the men's room for towels because there weren't any. I was wet. I had just come from the pool and was cold. I dried myself off with toilet paper as best I could and went home. Please pay more attention to these things. Many people shower or swim, and then being wet isn't comfortable. Thank you.

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★ 5

Love the atmosphere. Especially the pool.

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★ 3

Wasilla AK Club: Their representative came on too strong and might need some further training on sales/marketing. They forgot that i physically showed up for the initial appointment and kept calling saying that I missed it. The facility seems a little outdated otherwise it's got more than enough. It seems more like a mid-tier spa rather than a gym, but I suppose that's what Club means.

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★ 5

Wanted to give a shoutout to Scott Osborne had a few sessions with him as a personal trainer and he was extremely knowledgeable and fun to train with. Anybody looking for a solid trainer ask for him!

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★ 4

Friendly staff and facility has a lot of perks. Equipment could use updating for the price of membership.

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★ 5

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★ 5

gotta give a raise to bre fr she’s the bestest

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★ 5

I was having issues with my account all day. I showed up and Bre at the front desk helped me fix the problem in less than 5 minutes. She was very kind and sweet 10/10 customer service!!

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★ 1

5/14/25- the photo is immediatly after they "cleaned" the women's locker room hot tub... nasty. The filter doesn't work. I constantly bring it up and they say they will clean the hot tub. This is how they clean. Hair, debris, and what looks like spit is constantly floating. Health hazard.

Original- The pool and hot tubs are gross. People wear underwear instead of swim suits. Random adults sitting around the pools with their cell phones, doing who knows what. I think they use the pools as their way of washing themselves. Gross debris floating in the water. Muddy shoes are worn around the pool and locker rooms. Creepy maintenance men walking around the pools constantly.

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★ 5

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★ 1

They constantly took more money than the contract, then explained that it was some kind of fraud. And when they decided to terminate the contract with them, they took $70 more and didn't explain anything. It's terrible, liars!

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★ 5

Joined today and excited about it. They are very helpful and nice.

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★ 5

Wes was awesome helping me figure out my perks Guiding me through my apps for Alaska Club. He was very willing and helpful.
And Hailey Is always so friendly welcoming, Why does she stand there hours after hours With a smile on her face greeting everybody!!
You guys are awesome thanks
Eba

Source: Google

★ 5

I had the pleasure of working with Scott for my PT consultations shortly after joining the club, and while I was not able to afford to continue at this time I would highly recommend him for anyone wanting to build strength and endurance. I am planning on going into the military and didn't really know where to start with everything, but with the three sessions I had with him he taught me some good stretches to go forward with as well as how to improve my flexibility and a workout for me to continue doing in order to reach my goals.

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★ 5

Came for just a day visit - huge location, plenty of well maintained machines with nice and helpful staff.

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★ 1

What a nightmare.

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★ 5

Awesome place. Terry Nelson does a great job at membership. Very friendly and welcoming.

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★ 5

Wesley gave us a tour and set us up with our membership. He made the process very smooth and enjoyable!

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★ 5

Wes and Kasie were very helpful and transparent with the enrollment process. Very clean and friendly atmosphere!

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★ 5

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★ 5

Wes and Scott got me back on the right track!!!

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★ 4

This gym has a little bit of everything and was a real lifesaver with two small kiddos in the winter. I have found the Alaska Club to be very family friendly. Ms. Terri was very considerate in giving my dad an extended pass while he was in from out of state, which as a lifetime gym rat, he was so grateful for.
I have had overall pleasant experiences with childcare and interacting with staff. The facilities are relatively clean and my family loves having access to the pool. Like I said, there’s a little bit of everything so it has been ideal for my family.

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★ 5

Wes was very informative and helped me find all the savings possible!

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★ 5

Terry gave us an amazing tour of the club. It was so much bigger inside. We are excited about the many opportunities. Thank you.

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★ 5

Fast and easy

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★ 5

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★ 4

Great place for good family time and a work out. I love the daycare and kids events they host.

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★ 4

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★ 5

really enjoyed the service we were accompanied with, wes was a friendly guy made it enjoyable. definitely reccomend using him for customer service

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★ 5

Wes was very helpful and friendly. The facilities are top notch!

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★ 5

Great service

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★ 5

Wes was so friendly and a joy to work with with. I’m excited to workout on my health. Thanks for all your help

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★ 5

Cleanest nicest gym I've been to! Ryan is awesome! He assisted our family with sign up and has been so accommodating and kind! My daughter loves the pool, the family workout room is amazing for those with young children as well. The gym contract terms are very transparent, we felt very comfortable signing up. 5 stars highly recommend!

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★ 5

Wonderful tour. Plenty of family activities. Great prices

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★ 5

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★ 5

Very knowledgeable, walked us through each step , friendly and relatable

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★ 5

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★ 5

Wes was very thorough with my enrollment tour, he showed lots of kindness and professionalism. Made sure to include my daughter which I appreciated.

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★ 5

Wes Schlueter was very helpful and informative.....Great tour. We're now members.

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★ 5

Wes @ AK Club was great and super knowledgeable!

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★ 5

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★ 4

Its great, when I actually get off my ass and go.

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★ 5

Wes schlueter did a amazing job showing us around and made the place very inviting, he’s a very good salesman and great attitude!

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★ 5

Wesley did such a great job accommodating our time schedule as we are very busy with work, school and a business.

We are so thankful for His professionalism and tact and kindness to our family. His service in our great military reflects in his service to members at the AK Club. Great customer service and grateful to be members.

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★ 5

Wesley was great. He got me side signed up after a wonderful tour ! Definitely look forward to using this membership.

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★ 5

Hands down, one of the best gyms in Alaska.

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★ 5

The Alaska Club is a wonderful family-oriented full service facility. Cardio, Strength, Functional + a pool and basketball court + cryo, hydro tanning + group x and more.
@Wes will get you going and help you through you journey.

Source: Google

★ 1

Zero stars. Every location from Wasilla, Eagle River and Anchorage are dirty, run down and badly managed.

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★ 1

Absolutely predatory! Read the contract and don't trust the dedicated sales staff "Member consultant".

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★ 5

Taleen’s cycling class was great! It was my first time but i felt like i belonged! 🙌🏽

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★ 4

I love taking my kids here for swimming or they can enjoy the play center while I get my workout in!

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★ 1

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★ 1

I have had a membership at Alaska club for years now. Let me tell you. Firstly, that lady in membership is the worst. I’ve called dozens of times to cancel my membership and when I do get a call back she does everything in her power to stop me from cancelling. Terri, on top of being like a scammer, is the rudest person. Whenever I try to bring my extended family in, she stops being nice to them the instant they decline a membership. I have caught her multiple times talking down to my daughter when she was silently minding her business.
Next. The cleanliness is horrible. There is mold everywhere and my husband is constantly telling me how strong the smell of urine is in the men’s locker room. I love to use weights, but in all of the rooms there are few sets and the 50s are always being used.
The managers are nice to the people, and so are the staff, but they all look tired and most of the time the big bosses are making the underpaid staff do housekeeping duties that should be done while the club is closed by a real crew of men. Maybe this is why the club is molding into the ground. It is so cheap they have to make all of the little guys do all the gross things so they don’t have to pay for anything.

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★ 4

Our family has been going here for years and we love it. There’s something for e veryone, I lobe the pools for the kids and the staff are always friendly.

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★ 1

Set up an appointment to tour the club, when i got there paperwork galore just to tour. Meanwhile, my kids are running around,no childcare till these lengthy online forms filled out. Why didnt they email me the forms. After the tour, we were given passes to come back and check out the club with my kids. We come back to use the splash pad only to be informed it was closed, a private party. Poor poor communication

Source: Google

★ 5

The Alaska Club Wasilla has provided me with the facility to regain endurance and physical strength. The Trainers are of good cheer and just tough enough for encouraging goal setting and attainment of those goals. Much obliged. DanT

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★ 5

The Alaska Club Wasilla Gym and Pool is a great place to work out, relax in the hot tub, or play basketball with the kids. I am very thankful for this place in winter and rainy times. The staff is very friendly and they have so much to offer. Thanks Alaska Club!

Source: Google

★ 1

This place is an absolute scam. I signed up for a membership and my bill has not been the same month to month. It goes up every month without warning or explanation. There are hidden fees upon hidden fees. I'm being sent to the lower 48 for work permanently and trying to cancel my membership is an absolute nightmare. Not only do I get several different answers from several different people the cost is INSANE to cancel. They're trying to charge me nearly $1000 just to cancel! They make it sound simple and easy but yet when it comes time to cancel they make you go back and pay for things that I was originally told was free. Nothing is ever free and this gym will make that known to you. Don't offer a month free when you're going to charge it when you cancel your membership. LOL that's not free then. Never ever would I go back to this gym. Absolutely worthless and no one knows what the prices are or what they're doing. Not a chance would I refer anyone here. You're much better off going to Planet Fitness down the road.

Source: Google

★ 5

Great experience at the Wasilla location. Got a great deal and the people are great. My kids love it. I absolutely recommend this place for your family!

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★ 1

We've been coming to this gym on and off for nearly 2 years and the condition of the womens locker rooms is disgusting, slimy hot tub, dirt and grime and paint splatters.l everywhere. The pool is just so full of chemicals it burns your eyes and smells awful. Way overpriced for a dirty feeling expensive gym. September 2024

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★ 5

A friend gifted me a 7 day trial. My family and I loved it so much we got a membership. My kids have made friends in the kid zone and they love the pool. I enjoy the fitness classes, red light therapy, cryotherapy, sauna, and massage.

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★ 2

We love the variety and workout options here. Love the court, the pool, sauna, etc. But not worth the money. Furthermore, dealing with corporate and contracts is quite the pickle.

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★ 5

This is a great gym, good staff, good members. It's super clean and has everything needed to get to where you want to be...

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★ 5

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★ 1

Horribly expensive for old equipment and a moldy building. They're constantly painting and have mold mitigation going on. The pool playground is rusty and needs updating. Several machines in the cardio room are frequently out-of-service, and the ones that do work don't work well. The childcare is hit and miss, but the playground area and toys must not be cleaned often because our kids almost always got sick after attending.
Our experience with customer service there in general has been terrible. We've reported broken equipment before, and they did nothing about it. We had one of the employees get mad at our special-needs son for wearing a rash guard in the pool.
We got military orders on short notice and they're insisting we have to pay for another month because we "have to give 30 days notice". There was no compassion for our situation and they were very rude to us about the entire situation. I hope the $200 they're taking from us for that month makes a big difference for them, because it does for us! If only the military had given *us* 30 days notice that we'd be moving...

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★ 5

Thank you for a wonderful massage! I love the "good life"!

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★ 5

Shannon is an excellent trainer always on time and prepared for my sessions

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★ 5

Life-changing! I am 70 years old & in the best shape I've been in years thanks to a knowledgable & insightful personal trainer Shannon. Thank you soooo much.

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★ 5

I’ve used the Alaska club at least three days a week for years. The staff is always friendly and helpful. The locker room and workout areas are always clean and the equipment is top notch and in good working order. I reccomend the wasilla Alaska club to anyone looking for a great place to work out!

Source: Google

★ 4

Close and accessible place to do a variety of exercises, the classes are great, and there is enough equipment that you're guaranteed to always do the workout you set out to do.

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★ 5

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★ 5

Good lift. Great sauna

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★ 5

JJ in membership was really nice and down to earth! It was nice to be in establishment that is family focused. We love all the amenities and they have a great deal for the new year! You won’t be disappointed. I’ve heard people comment on how costly it might be but with these long Alaska winters It’s important to invest in yourself! Thank you JJ for your encouragement We appreciated it!

Source: Google

★ 5

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★ 4

Overall I loved my experience at the Alaska Club! My favorite things are the fitness and yoga classes. They really helped me stay on top of my exercise routine and the instructors are super fun and classy people. My daughter loves the pool and the monthly family fun nights. However, I do feel like there are a lot of “fine print” when it comes to the contracts and fees. So if you are planning on signing up I would recommend really asking a lot of questions and reading everything to understand it so there’s no hidden fees or confusion.

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★ 5

Pool and sauna have been a life saver with all the rain and cold these last few years! Clean. Fun for the family. Kids love the water slide, wife loves the Yoga classes.

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★ 5

Leah E was the BEST cycle teacher ever! She was so engaging and the 50 minutes flew by!! Thank you Leah for such a great workout!!

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★ 5

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★ 5

Best swimming pool! Good basketball area too. So worth it especially in the wintertime!

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★ 4

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★ 3

Decent enough facilities, but the staffers, primarily the management and maintenance personnel are beyond useless. Corporate should have more oversight at the Wasilla location for a more productive environment!

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★ 5

Giving the gym a second chance after a hectic experience 5ish years ago. Since then, the facility has improved. Fingers crossed!

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★ 2

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★ 5

My arc begins

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★ 5

I love alaska club and i love the employees a lot!

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★ 3

Pretty dumpy for how much they charge you per month.

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★ 4

My son has his therapy there. I love that they allow an outside company use the pool but the fact that he can't use their stuff is kind of a bummer.

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★ 1

I have reached out to a manager sheyenne over the phone, I tried to call over 10 times on different occasion different times , they forwarded to her office and it was always voicemail even tho they said she was in at the time , so I decided to go into the club , the girl at the front said she was in the club but they didn’t know where and that’s somebody else was already looking for her previously and couldn’t find her , she gave me a card to email her , after multiple voicemails that I had left to call me back and left my number I sent her an email asking for a call back and she didn’t even have the decency to do that. VERY UNPROFESSIONAL, my question wasn’t about membership but I was considering to get one for my family but I will definitely not be getting a membership now .

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★ 5

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★ 5

I love this place, I've been a member for years and it is like my second home, all the staff are excellent and has a family friendly vibe to it. Sheyenne and Jared are the best.

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★ 1

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★ 5

The Alaska Club Valley has some of the best and positive staff i've ever came across. It offers a wide variety of amenities and if anything is broken their engineer makes sure it's attended to efficiently. I appreciate the constant positive greeting every day I walk in and even when they're over loaded at the front desk they make sure everybody is heard and looked after with a smile on their face.

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★ 4

Gym is not bad I wish had more freeweight strength machines small area will get crowded quickly

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★ 3

Definitely not one of their cleanliest clubs. You can tell in the little details how they don’t care about the Wasilla customer as much as south anchorage. Such as, in the women’s bathroom there are three sinks but only two soap dispensers. In the South club not only do they have enough hand soap but also offer lotion, tissues and feminine products. But that is just a small issue when compared to how the company doesn’t take care of their employees or offer a good living wage. For as much as I pay I wish they did better.
Saying all that this is still a much better option than Planet Fitness.

Source: Google

★ 1

We have had the Alaska Club membership well over a year now. It was good for a while but the cost of $170/month for just my wife and I was too much to justify for another year so we decided to cancel our membership. This is where it went south…We called a week before our next billing cycle and asked to cancel our membership but they refused. They said they needed at least 30 days notice before billing to cancel the membership so we must pay another $170.00 and have the membership for another month. After going back and forth for a while we begrudgingly agreed to this. A month later I notice another charge go through even through we haven’t made it into the club once. After a long phone call we are informed that we need to have a formal cancellation a month ahead of billing via phone AND need to confirm this via email! I can’t believe such business practices are committed by local companies like this…I am extremely disappointed they treated us like this after paying them in total $3,060.00 over 18 month. Horrible way to treat people. We will never recommend them to anyone and will do my best to make sure the word gets out about them.

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★ 5

Open swim is nice to just get the kids in the water and let them burn off energy. My son gives it 2 underwater thumbs ups!

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★ 5

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★ 5

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★ 5

This is definitely a great Gym to come sign up at, and with the whole Family. The sign up process was fast and affordable and all the Employees did a great job showing me around and explaining everything, so many different kind of equipment and pool is nice with kids area and slides, Hot tubs in the locker room 💯%

Source: Google

★ 5

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★ 5

The Alaska Club in Wasilla has great facilities and options for basic monthly fee: gym, a lot of group trainings, family gym, pool, dry sauna and steam room (both separate for men and women), hot tube, changing room (you just need your own locker), showers, towels. If you pay more, you have even more perks. The club is well maintained. The schedule of group classes is very convenient, you can choose whether to join in the morning or in the evening. There is a lot of different equipment in the gym, you can work on every muscle.
Instructors in group classes are professional and supportive. They motivate you to be better than yesterday. The atmosphere at each class is very warm and welcoming. I have visited the majority of group classes and I like all of them.
Wonderful staff working at the reception, your good mood starts when you pass them. Great cleaning staff, all rooms and facilities in the club are always clean.
And of course wonderful people who come and train there! I am happy to be part of this community now.
Highly recommend the Club in Wasilla, it's absolutely worth coming there!

Source: Google

★ 5

Great customer service, gym looks great!

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★ 5

Lindi, membership sales manager, is AWESOME! She was super helpful and friendly with us so that we could continue our workouts at the BEST GYM IN ALASKA!!🎉

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★ 1

The building upkeep and maintenance is subpar. There are no clean towels in the mens’ locker room 80% of the time. The floor under the urinals is a mesh material that doesn’t ever get cleaned and reeks of urine. There are urine splatters on the walls that have never been cleaned in the 9 months that I’ve been going there. They lock you into a contract so by the time you notice how horrible of a facility it is you’re stuck paying the $200+ per month for 12 months. I certainly will not be renewing my contract once it expires. I encourage everyone to stray away from this club at all costs. If I could give it 0 stars I would.

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★ 5

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★ 5

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★ 5

Really nice basketball court and very fun.

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★ 5

It's the best in town

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★ 5

loved that it'd changed to 24-hr access that can make it super accessible for me and my fluid schedule.

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★ 4

Update: there was an incident I witnessed of children alone in a hot car.
It turned out to be a misunderstanding BUT the staff was amazing at jumping in immediately to figure out what was going on in a calm way.

I wish they have more staff. Because though I can tell their childcare workers do love kids- I can see their overworked and tired.
My biggest complaint is child security, noone checks that the parents are taking kids out of building and noone to watch older (9+) kids (which for most is ok, but with our special needs child needs someone to make sure they don't run outside to play...)
They need some small maintenance done to the building, and need better hot water heater, but the classes and equipment are great.
The teachers of the workout classes to above and beyond to make sure it's at your level and that you feel comfortable and welcome.
The staff is helpful with questions and professional.
Overall it's a great gym.

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★ 5

Great place for kids with pool steamroom hot tub

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★ 1

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★ 3

It was nice to play basketball

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★ 5

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★ 5

Usually very clean, friendly staff, clean warm towels, great equipment, my kid and her friends love the pool and water slide. Its a great place.

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★ 4

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★ 5

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★ 4

The Alaska Club in Wasilla is great place to workout. I feel like I am getting a much better experience since I got to start working with Shannon as a personal trainer, who has turned out to be a godsend. While my greatest interaction is with Shannon, every one working at the Wasilla Club has been extremely friendly and helpful.

I only have a single negative issue that keeps me from giving them five stars is the frustration I experience I have with some of the equipment that stores personnel training programs that I use that have on more that one occasion I have not been able to login to.

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★ 5

Facility is clean and their staff are friendly

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★ 2

AK Club Wasilla the building is falling apart, the roof leaks everywhere, the building and workout equipment are poorly maintained, its dirty, the place stinks from leaks in the walls, urinals haven’t been able to flush for years, so they smell all the time, the WiFi is too slow to use in most parts of the building and the weights are never put away. I’m only a member because there isn’t a better option in the area.

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★ 5

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★ 1

Almost perfect in terms of what they have to offer gym wise but terribly ran. Stupid high prices and dumb policies. Idk who’s in charge of that but they just lost two customers. Good job guys 👍🏼 hope you stay in business.

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★ 1

Overpriced and ripoff! Not happy. We paid a 90 day contract with them for $163. Not even on the 2nd month, they charged $196? Why? Ripoff! Sooooo don't recommend ever getting a contract with this scamming company! Scam! Scam! Scam!

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★ 5

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★ 2

Fix the roof, tired of seeing buckets and getting dripped on

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★ 2

The Alaska Club has struggled since I've been a member off and on over the last five years. They've struggled with maintenance issues, equipment issues, staffing issues and cleaning.

In the last couple months the situation at the gym has improved greatly because of the new manager. The conditions at the gym are improving, cleaning is being done regularly and the maintenance crew seems to be busy. Although the roof leaking is still an ongoing and frustrating thing.

Recently we have decided to cancel our Alaska club and move to a different cheaper gym. With inflation taking off and the cost of living skyrocketing, the AK Club really needs to assess their membership structure.

If there was an option for individuals or couples to pay less to just use the exercise areas, that would be perfect. But for us it seems silly to continue to pay for a massive AK Club membership bill that covers amenities we aren't using.

Long story short when you walk in this place paying $160 or more and month you don't see that value. The club is improving but their membership pricing structure will eventually drive at least some of their locations to continue to close. And I imagine eventually they'll be priced completely out of the market.

Source: Google

★ 4

I have been impressed by the front desk; Michelle is not only warm and friendly on arrival and departure, if there are any issues that need to be dealt with, she goes out of her way to find someone to solve it. It's a pleasure to see her early in the morning each day.

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★ 5

I like everything down at the Wasilla Alaska Club. If there's any downsides one of them is it gets cold in there in the winter. That shouldn't pose a problem now. Everything else has been good, clean and useable. Thanx

Source: Google

★ 5

Great facility, kind and caring staff. Lots of great weightlifting and cardio equipment. I enjoy the sauna and the steam room when time allows. On the weekends I am still able to get a workout in if I bring my kids to the family exercise room which is usually empty. Occasionally finish up with a swim in the pool and soak in the hot tub.

Source: Google

★ 4

I find the staff efforts to keep things clean excellent.
I feel confident that the facilities are in great shape.

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★ 5

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★ 1

work out machines are very wore out, abused, old and the gym is very dirty and not well kept up on. the attachments for the cable machine are the same just old and very used. They don’t wanna rotate and they screech with every repetition. the ceiling is falling in, water damage everywhere the carpet and whole place smells like a sweaty old gym bag. i’ll see the same empty bang energy cans and used towels and shaker cups in the same places for weeks at a time so it tell me they don’t even pick up the trash and use towels around the gym at least once a day so who knows how often the staff is wiping down the machines and equipment

Source: Google

★ 4

My wife uses the club 3 time a week with the “pool Aerobics “ I’m on a medical. I did “Racket Ball” at the Palmer club 3 times a week. Now that it’s closed I’m not sure what I’ll do when Dr. says it’s ok to come back.
Back to the review, my wife complains every day when she gets home. The pool area is dirty, bottom of the pool has sand on it because they don’t use a pool vac. Water in the pool is cold most of the time. She says the locker rooms are dirty, showers are dirty, no soap or shampoo, lots of time no towels. She tells me that they complain but nothing is ever done!
We had this same problem over at the Palmer club for a while, but we took our complaints to the top. That’s the only place you get action. My wife and I have been members of Alaska Club ever since they came out the the valley and took over. I’m not quite sure why the Palmer Club was closed, but now there is no where in the Valley at all to play racket ball. The courts in Wasilla are a joke.
I like the Alaska Club but once you become a member don’t seem like they care much as long as you pay their dues! My wife and I pay very high dues, but it don’t seem to matter if you have a complaint! They have great programs but not very good management!!

Source: Google

★ 5

The staff is personable and responsive, especially when I share my concerns in a constructive manner.
Thank you!

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★ 5

Had Jessie H. for the past 6 months for personal training. Inches lost was succeed but confidence was built. Great trainer. Really loves people. Would use her again in a heartbeat and might after summer.

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★ 5

Ema is a beast! They should give that girl a raise imo!

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★ 5

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★ 2

The gym is expensive. Good quality cardio machines, but the free weight/machines are outdated.
Two weeks ago the ceiling collapsed from water damage on me in the middle of my workout. No one checked on me, or offered assistance.
For the price we pay monthly, $160 for me and my husband, I would definitely expect a higher quality of a gym.

Source: Google

★ 5

Shannon is wonderful to work with!

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★ 5

Jessie has done a great job in pushing me but not injuring me. I am confident I will hit my goals with her help.

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★ 5

I enjoyed my training with Shannon great job.

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★ 5

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★ 5

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★ 5

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★ 5

Lindi is great!

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★ 5

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★ 1

I pay $105 for a mediocre gym, unless you use the pool and child services, it’s not worth it. The roof and drop down ceiling is about to collapse in the weight room, pretty much leaking water everywhere for the past few months. The smell of mold is everywhere throughout the weight and cardio area. They say it lll be fixed soon, but it hasn’t been worked on besides buckets throughout everywhere. I don’t blame the staff here, I just blame corporate who refuses to do anything about it. Once my CONTRACT is up in two months I’m out. If you primarily weight lift or do functional fitness don’t come here, their functional fitness room is almost always full due to “classes”. Too bad, because The South Anchorage one is amazing.

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★ 5

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★ 5

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★ 1

Tried several times on different days to call cant seem to get a hold of a person to ask prices

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★ 4

My place for my sauna needs

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★ 5

Love this place its so healthy

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★ 4

We switched to AK Club from a discount gym and it's well worth the money. Friendly, helpful staff and clean spaces. ASD accomodations were provided without hesitation.

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★ 5

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★ 3

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★ 1

I was honest about my goals about wanting to work out in a mentally healthy way, and AKClub or their staff really didn't hear me. As a customer, my needs/goals weren't held above their need to push for aesthetic 'fitness' appearances. I wanted a new standard of being fit for myself just off of my own encouragement and will.

I started this membership last January (2021), and its January (2022) now. I thought my membership contract was up because it was a 1 year commitment. At least half of those payments were late but were paid because I got laid off in april. Now, I have to pay for most of February because the Alaska Club "needs" a "30 day cancelation notice".

I was considering a month to month. However, in my opinion, the predatory business practices really communicate to me that I'm not the customer base that AkClub is offering services to.

Source: Google

★ 5

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★ 2

The tanning beds are horrendous. Child care workers are are not hands on. They’re kinda just there and that’s about it. Don’t expect a diaper to be changed during those two hours. The facility is freezing which is okay while working out once warmed up but makes for a miserable time at the pool and while tanning.

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★ 2

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★ 5

God bless you all

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★ 5

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★ 2

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★ 2

I wish I would have gone through the review before purchasing a membership. the gym is decent as amenities go but the whole reason we chose this gym was for the daycare. The daycare staff were super inattentive to the children. Coming from a daycare background myself I was genuinely concerned about any child back there that was not of elementary school age. I won't be recommending anyone with younger kids attend here. I also asked if the teachers in the back were background checked and noone could answer me. Not impressed.

Source: Google

★ 4

Will definitely look more into what they have to offer and find out is it cost effective

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★ 4

The Wasilla branch has its appeal, particularly the pools for kids. However, I am EXTREMELY disappointed that the Palmer branch was closed. I've emailed a few times about it with zero response. This seems effectivity like a breach of contract. I signed up due to the Palmer location. Its closure represents a large proportional reduction in available services, yet I pay the same amount. This is not acceptable. I hope others join me in sending a strong message by cancelling their membership.

Source: Google

★ 5

This place is so nice and clean, the staff is always friendly and smiles. Fun for the whole family

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★ 4

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★ 1

My husband and I where super excited to tour the gym and make a change from my current club however after setting a meeting and moving my work schedule around as well as receiving confirmation that morning, I waited over 30 minutes and they where a no show.
Called several phone numbers listed with no luck at getting through to anyone. While waiting we sighed the Release waiver provided however the young man at the front desk yelled at me to go find my husband when he walked off to use the restroom Stating it was a liability that he was Unsupervised.

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★ 1

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★ 5

My go-to. Rockwall is fun for my boys, too.

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★ 5

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★ 1

Horribly overpriced, the facility is falling apart, there are puddles of water in the weight room I'm multiple places. I'm paying nearly $200 a month to use the facility, you'd think they'd at least keep it in repair. The weight/resistance machines are off terribly and cardio machines are largely outdated or not working.

I attempted to cancel my contract via their military clause. Not only was I denied cancellation (illegally) I had my military service thrown back in my face saying I should have had more integrity when I signed up and I should finish my contract. I filed a complaint with the BBB and found many similar stories of treating other members the same way. Their cancellation policy could use some updating as they also claim that orders to basic training are not sufficient enough to cancel a membership and they absolutely are based on the SCRA.

I will never recommend them to anyone, it's absolutely absurd they've been getting away with this for years.

Source: Google

★ 5

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★ 4

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★ 2

I've gone here for a while. Went there growing up. Now that there's other gyms in town my eyes have been opened to just how dirty and over priced the Alaska club is.

Their too focused on pushing memberships and not focused enough on providing value.

The structure of their gyms is not thought out for convient training, their daycare is so random on hours you can't count on getting a good afternoon workout.

Over all it's a mediocre gym that falls short in providing value. It's insane over priced and there's an add on for everything.

Not worth it. As an amendment to my review: I would have to say that it seems this company has an imbalance in its business structure. Not model but structure.

The focus is not retention. The sales staff is focused on feature over benefit but more than a lack of benefit focus it's a lack of searching for what is actually valuable to you customer.

This indicates that there may be a sales commission structure that's causing these issues coupled with an operations management crew that's falling short and a corporate absence that's responsible for letting the place run down. Possibly because of over extention on the overhead side due to an old facility and a declining in the experience of the crew and improper training.

The excitement of what the crew is even there for needs renewed and the business model needs a review on how memberships are structured. This wasilla location, at least, needs better leadership.

Source: Google

★ 5

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★ 5

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★ 4

I really do like this place. Living in Alaska has its challenges and those challenges become a little nicer when a family can get a membership and go swimming in a very clean pool. It concerns me sometimes that seems to not be always being taken care of or upgraded. Sometimes that means the decline of a business, and we're surely hoping not. It's expensive to belong to this club, but to be able to swim all year round including negative temperatures helps the spirits of the kids. Adults too! Anyway, it's never too crowded, the who is open most of the time but the very expensive water slides and such don't ever work. There's always a problem somewhere and the first little kid that goes and lays a Tootsie roll in the water stops everybody from enjoying anything in the slide area. So it is hit and miss. Lots of workout opportunities, a few classes...all in all a nice place for the family.

Source: Google

★ 1

Way over priced and they did not want to allow me to cancel my membership. I emailed my 30 day notice twice and I still ended up having my account sent to collections since they didn't cancel my membership on their end. Would never go back, won't recommend.

Source: Google

★ 4

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★ 5

Love this place the staff is great, and a very clean facility.

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★ 4

Great been coming past 3 weeks aviyanna swim lessons

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★ 5

Great water aerobics class

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★ 5

it's great to have this place accessible to members 24/7 (excluding main lobby and pool, group shower area)

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★ 5

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★ 5

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★ 3

Too expensive

Source: Google