★ 1

My husband constantly complains they have no hot water. Its a weekly problem.

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★ 1

I have enjoyed going to the Alaska club West for 3 years. Unfortunately, they made the decision to shut down the basketball court at the West club which is is a main reason myself and many others joined. They made the decision without any input from their members, and gave a 10 day notice.

My girlfriend joined because of the benefit of the woman’s only side, which provided a safe environment to workout in. They are closing that as well.

We will both be canceling our memberships if the closures follow through. The review will change if they don’t.

Source: Google

★ 1

They gave us 2 weeks notice that they are forever closing the basketball court. Many people, myself included, have played basketball there for decades, this group of guys playing here is the only reason I have a membership.
There has never been anything Alaskan about the Alaska club, they have always maximized profits in a low competition environment in lieu of serving their members, Alaskans.
-They have membership rules that are intentionally inflexible and borderline predatory, and allow for no seasonality.
-The staff and leadership don’t seemed to be trained in customer service, rather corporate convenience.
-They survive from a competent and aggressive sales team
-Things are constantly broken.
-Cleanliness is questionable.
-Rates are high.
I’m glad my time with them is over.

Source: Google

★ 1

With the sudden closing of the women side my girl friend has no safe comfortable place to work out this is unacceptable to take away women’s safe spaces and we will both be canceling our memberships!

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★ 1

Absolutely predatory practices. Reviewed the contract and this should be illegal. 18 months locked in and fine print that will cost hundreds to cancel should your circumstances change. When people complain (as most miss such fine print intentionally crafted so) they reply woth gaslighting saying "sorry you were unhappy with the terms you agreed to". When the fine print is numerous convoluted and ambiguous writing.

Which is why they only present the terms at time of sale, rather than posting terms on their site.

Anyone that can sell such a contract is a morally bankrupt individual.... please, I implore you take this thing home and read it. This little snake had the audacity to think i was stupid enough to sign it.

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★ 5

I enjoy bringing my family here. I recommend this gym. My kids also love the playcenter. Nice, friendly staff and clean environment. Thank you!

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★ 5

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★ 4

Good atmosphere, easy to get in and out, fairly clean and maintained well.

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★ 1

Seems like the workers stand around do nothing but make excuses of why things aren’t done. The locker room ran out of towels and the only excuse was “the clean team called out”. Okay? Hire reliable people that can do the job or pay them a reasonable wage. I don’t pay $100 plus bucks a month for excuses nor does any other member. The high ups don’t do anything about it I know that for sure.

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★ 5

West club group power are the BEST way to hit all your muscle groups in a one hour workout!

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★ 1

Just cancelled because of my belongings being stolen and they’re charging over $500 for cancellation fee. Small price to pay for making the mistake of thinking this place was a good one. I highly recommend the YMCA. $6 per swim versus $177/mo for lackluster everything.

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★ 5

Alli, she is the BEST, not only teaching the class, but as a person, she take the time to get to know you and cares for you. I been coming to the gy for the past 20 years on and off and never no one has invited me or take the time to explain what a class was, she reach out to me when I was leaving and start talking and that God to that I been coming to the class for almost two months!! 💜

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★ 5

I recently worked out at West vs normally going to South club. I was pleasantly surprised by how clean and organized everything was.

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★ 5

I absolutely love this place they treat my kids very good and they are very friendly and Clean and are always very nice and friendly and welcoming

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★ 5

Great Zumba class tonight. Calories burned successfully!!!

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★ 1

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★ 5

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★ 3

I went to Friday night Group Power with Vicky at West Gym. It was a good workout, thank you. But too hot with the heat going. After the third song, I peeked at the thermostat and it was 73 degrees with the heat running! Vicky said “don’t worry about the heat,,” but that was uncomfortable. Could you turn off the heat before class starts? Also it was hard to see Vicky because the lights above where she was standing were not on.

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★ 5

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★ 5

Absolutely love this gym. It has just about any piece of equipment you could hope for, plus the gym stays open, so it’s nice to get in a little cardio while playing ball.

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★ 5

Austin, at the AK West Club is a great personal trainer. I worked with Austin for months up to the day before a major surgery. Over time, as the surgery date neared, and the pain/decreased mobility of the joint became more severe, Austin was flexible. We started focusing on what I could do, as opposed to what I couldn't do. I was impressed he was willing to modify and be creative in figuring out how to maximize conditioning while being cognizant of my disability. Austin is attentive, and alert to proper technique. He doesn't stand around on his cell phone, scrolling while you bust your butt. I look forward to starting up again with Austin as soon as I am able to. Oh, forgot, I'm recovering better than expected, thanks to Austin's work with me. Thanks Austin, T.

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★ 5

Motivation to work out can wane within 10min. This gym serves a large neighborhood. Many homes in walking distance. We say hello to each other and often comment about how much we like this centrally located, small gym. It has most of the same equipment as the South gym and a room for friends to gather and put in their own group work out routine. It has a tanning bed for light therapy in the dark of winter and walks off windows looking out at the trees and distant mountains.

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★ 5

Love working out at this location on the women’s side and being able to have the privacy.

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★ 5

Absolutely love The Alaska Club! From the moment I walked through the doors, I felt welcomed and at home. The staff is AMAZING—so friendly, knowledgeable, and always ready to help. Whether I have a quick question about equipment or need some advice on my workout routine, they’re always there with a smile and great guidance.

The facilities are top-notch—everything is super clean, well-maintained, and there’s a great variety of equipment for every fitness level. I’ve tried their group fitness classes, and wow, they’re fantastic! The instructors are motivating, and you can tell they truly care about your progress.

It’s not just a gym; it’s a community. I’ve made so many great connections here and look forward to my workouts every day. I genuinely love being part of The Alaska Club family, and I can’t recommend it enough to anyone looking for a place that feels like more than just a workout—it's a whole vibe! Keep up the amazing work, team! 5 stars all the way! ⭐⭐⭐⭐⭐

Source: Google

★ 4

This is about a year into having this membership, so here's my honest review...
The gyms are great. They each have their own perks. The fact that this one is open 24/7 is very convenient for my personal and work life. Some things I have noticed over the time though, have been large amounts of people coming in during the night hours where there is no staff and utilizing the gym. Most of them respect the nature of gym, while very few like to horse around with the equipment. As for the wet/dry sauna rooms, I definitely understand why it would be closed during the dark hours with no staff on-site. But at the same time I believe that anyone who signs up for this membership is also responsible enough to utilize that area as well, I mean we pay for it. (again, I get it can be a safety or sanitation issue so its just a personal opinion). As for the price to utilize all 3 sites here in Anchorage, it does seem steep but at the same time you have to look at the amount of maintenance that comes into replacing equipment, laundry service, upkeeping of changing rooms, etc. Each gym I've been to has always been clean, and proper signs posted on broken equipment.

Source: Google

★ 5

Чи тренуєте ви дітей віко 11 років?

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★ 5

The gym itself is nice, but parking is kind of awful. I don't typically do a review based on a parking lot and I'm probably telling on myself by parking near one door that apparently says no parking, but there was no cone where I parked, I simply took a parking spot that someone else had before me since I couldn't find parking anywhere in that parking lot after driving around three times and a guy says 'next time pay attention to the sign and cone'. Yes, I missed the sign, but I surely didn't miss a cone. It was his tone and no cone that kind of pissed me off and that I am new to the gym. And maybe he should be mad at the person who actually moved the cone, not me...

11/12 Edit review. The general manager called and was so friendly in explaining and understanding. That is what you call good service and great management. Serious kudos and thank you for that!

Source: Google

★ 1

You can just sneak in at night with the kids and homeless people. Don't bother paying $120 a month. Waste of money.

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★ 1

I agree with every single person who has rated this place a 1 star so far. The pricing is extremely outrageous especially since the gym is based around year long contracts. The contracts are preditory to say the least and I feel cheated out of my money. I had to cancel the membership due to my living situation and had to pay $550 for the cancelation fee and the extra month they make you pay before you can cancel. Please make sure read the entire contract in its entirety before you decide to give this greedy place your money.

Source: Google

★ 5

New member,
Enrico from The Alaska Club helped set us up with a free week plus a free month.
Professional and nice. Atmosphere is relaxed and including; lots of amenities and classes. Lea was also very nice. Set up a 12 month plan

Source: Google

★ 1

Are you aware that The Alaska Club is public access past staffed hours? That’s right! Why would you pay $120 a month to access the facility when you can have one of the many high school aged kids using the gym like a playground or homeless people leave the door open for you?

Seriously, go here a few hours past closing and the door will be propped open so the kids can let their friends in or you’ll see them running back and forth to let their buddies through the door. It’s a complete joke. They’re loud, disruptive, treat the gym like a playground, slam equipment and cause issues. You’ll see broken equipment, weights, towels and garbage thrown everywhere. I was there last month and there was a kid on top of the hammer strength machine with his shirt off yelling. A homeless guy was wandering around making a mess in the locker room a few weeks after that. This is a constant issue and with what they charge for a membership, a complete joke. Alaska club charges Equinox prices for an LA fitness facility and a planet fitness experience.

Brought this up to management and no resolution. I guess the “ we will fine you if you let in non members” sign up front is just a suggestion.

Skip the membership, save your money and just show up here a few hours past when the front staff leave, the kids or homeless will let you right in.

Source: Google

★ 5

Debbie’s Tuesday and Thursday yoga at West is great! Very relaxing, while you feel you got a workout. She is very welcoming and always has a positive and calming vibe in her class.

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★ 4

I’ve had my membership here for years and love it. I like how clean it is and it has everything you need there. They are always trying to find ways to improve your experience as well.
The only downside is I think you pay enough that you should be to access any facility.

Source: Google

★ 1

Nice gym but the manager Tasha needs more training on how she should treat her employees and customers. She's very unprofessional and got some serious attitude problem. She needs to go look for another job if she's lazy

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★ 5

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★ 2

Please hire a certified plumber to fix showers in women club locker. They are cold. I don’t know how someone should wait for the water to warm up, especially those of us who come to work out early and need to get ready for work, but after 10 minutes of waiting it was still cold.

Also, not a single bottle of lotion in the locker room found. Please correct.

Source: Google

★ 5

Love the community and so many options for exercises and classes depending on your goals

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★ 5

A very nice gym with great equipment. The people and staff are always friendly from my experiences. Always clean and locker room is great along with the other amenities. Open 24 hours is also very convenient for someone like me who works late. Basketball court is also nice.

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★ 5

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★ 5

The men's locker room at the West location was consistently cleaner than the one in the South. There were always fresh white towels available, unlike the yellowish ones at the South location.

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★ 5

Ali is the best Group Power instructor! she’s great at keeping the work out up beat & positive!

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★ 5

Group Power with Alli R. Fantastic class and instructor who boosts the energy of the class and takes the time to know and encourage her participants!

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★ 5

My personal trainer, Austin, did a wonderful job of helping me reach my fitness goals. I would recommend him to anyone.

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★ 5

If you want a fantastic yoga class go to Xochitl F.. She is kinetically minded, cues well for upcoming moves and has a fun, dry sense of humor. You may not realize it until the next day but your body will feel it and thank you. She is a fantastic yoga instructor and has been a mainstay at the AK CLUB for years! LOVE HER!

Source: Google

★ 5

My massage with Rose was really great. She was patient, kind, and helped me relax with some good laughs. She lightened up when she hit a sore spot and took the time to understand concerns I had. Also the hot steam towels were lovely and the lotion/oil she uses is neutral smelling (thank you) and my sensitive skin did just fine with it.

Source: Google

★ 5

The West Gym is my favorite. Not to disparage the others, but West club is so warm and friendly. I love the classes there, too. I do have one small criticism though. I assume it's a staffing issue, but I've noticed the floor in the big workout room can be pretty dirty, even at 9:15 am. But all around, I just coming to this place!

Source: Google

★ 5

Clean, spacious club with a variety of classes. I like the option of playing basketball and pickleball. Cardio equipment is in good working order. I'd only like more open floor space for the bosu, hurdles, and agility drills. Excellent club!

Source: Google

★ 5

I would like to point out Kate Edge who typically is found at the front desk. Kate is an excellent and very helpful person to talk to. I am greeted with a giant smile and small conversation. Kate has shared with me new workouts she likes to try and also has offered very useful info when answering my questions. I hope to see more workers like Kate at the Alaska club. I’ve been coming here for 3+ years now and Kate has been there a long time and works so hard!!!

Source: Google

★ 5

It has been a very positive and energetic environment at the Alaska Club West and all the staff go above and beyond to make each visit pleasant and comfortable. I am always greeted with a smile and friendly attitude especially from Erick Hicks who help me with my membership sign up and the female staff at the women's side especially Cameryn and Bri at the front desk.

Source: Google

★ 2

over crowded and hire young kids who sit around and giggle in back offices vs out helping or cleaning machines

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★ 5

Sat 9am spin class is the best

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★ 5

Julie's Pilates on the ball is amazing!

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★ 5

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★ 5

Had a Sunday yoga w Raquel, absolutely amazing session.
We need more of yoga classes like that!!!

Thank you
Iveta

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★ 5

Shelley teaches an amazing Group Power class! All body muscle groups, functional strength training, very professional, and I am seeing the difference!

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★ 5

Wednesday night group fitness in the Anchorage West rocks!

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★ 5

Hannah, personal trainer at the Alaska Club, is the best! She is so thoughtful in her workouts, she is mindful of personal abilities and really a big help to work on the full healthy body and mind experience!

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★ 5

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★ 5

Jacque’ is an amazing instructor who has helped me with my fitness goals. Each week is a different workout so I am never bored.

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★ 5

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★ 5

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★ 5

Love Stacey’s enthusiasm. Great workout!

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★ 3

Ok gym
Only competition is ak functional fitness in terms of equipment
The dumbbells should go to 200 I think.

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★ 4

The West Club is a solid gym. (Pun intended)

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★ 5

I love the Alaska Club and the amazing instructors that teach at the west club.

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★ 5

Alaska club is a great, friendly, upbeat environment. I enjoy the yoga and Pilates classes. Debbie and Julie are great instructors. Basically all the instructors are great that I’ve had. We have enjoyed the club for 13 yrs. Front staff are friendly more now than before. It cost a bit more but you also get to enjoy the classes.

Source: Google

★ 4

I'm only writing this review because they sent me an email. Among the bad experiences that I have had and I have not given up because of a pseudo instructor who yelled at me into the microphone in the middle of class, "pathetic" that was what Leah K yelled at me, when I started and I had a Significantly overweight, that at the time I made my complaint and they only responded "I'm not going to talk about that" I will never forget that horrible experience because apart from that that woman was very rude and racist to me, making ridiculous and absurd comments about me culture and my nationality. But they didn't want to talk about that, the bosses of that pseudo instructor, who couldn't stop me from wanting to continue with my weight loss. I just stopped attending her class and I started doing my routines based on YouTube and Instagram videos, I don't want to have that woman in my life around again, it was a horrible traumatic experience and I don't wish this horrible experience to anyone else. I can only say that the facilities are good, not the best because of a lack of cleaning staff in the women's bathrooms. Broken appliances or machines take a long time to be repaired. I don't have anything to say about the classes because I don't go to any of them, only with Dana, who she is fantastic. Not other classes, I wouldn't want to have the horrible experience I had before. I just go do my thing without talking to anyone and that's it. That's all I can say about the West club. The location of the place is very good

Source: Google

★ 5

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★ 5

The facility is top notch, employees are friendly and I have made many friends. Helping me get in shape. When I joined this gym in June 2022, I was using a walker. I progressed to a cane, and now I walk unassisted because of the strengthening that I have been able to do here.

Source: Google

★ 5

Great full gym - all the equipment you would need. Extremely friendly staff. I'm from out of state and needed a gym for a couple of weeks and I can't recommend highly enough.

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★ 5

I love the Ak Club West. From the moment you walk in, Blake is ready with a smile and his epic mullet- even at 6 am! The classes are the BEST; Melanie and Shelly are the most amazing, motivating, and fun spin instructors I have ever had. And when I'm through with my workout, I can walk down the hall to the Woman's club for a soak in the hot tub or a steam. I LOVE this place.

Source: Google

★ 1

This gym is by far the most greedy institution of its kind. After a bad experience at their club I requested to cancel. They will not do so without assessing fees that amount to half a year of membership dues.
I asked the club to work with me take dues already paid as sufficient. They are threatening to send me to collections.

No other gym in town will hand you a 7 page contract. I should have known better. Buyer beware. In this time of economic struggles do you really need to give your business to a facility that will not work with you and costs 2k per year?? Consider other options. Never again.

Source: Google

★ 1

The staff doesn’t explain the cancellation policy at all, so here it is. If you cancel there is a $150 fee, if you cancel within a year. And it doesn’t matter the reason. I cancelled because I was uncomfortable with the fact that cell phones are allowed to be used freely in the locker rooms and sauna. They have a rule that “you aren’t allowed to video or take pictures”. But of coarse anyone with a brain knows how easy it is to film without anyone noticing. And that people who would do such a thing are not going to be honest about it. There was no compassion whatsoever from the staff about my concern. The signs about cell phones aren’t clearly posted, or posted at all that I could find. And almost every person in the sauna had a phone out, either watching videos or making a call. Maybe I’m the crazy person who believes in privacy in a locker room. They also don’t prorate the month when you cancel, so I signed up on February 4th, and cancelled on March 3rd, and am forced to pay for the month. Plus the $150 cancelation fee. So it cost me $350 for three visits to the place , and when I realized how the rules were handled I cancelled. Nickel and diming is their specialty. I’ve never had service that bad anywhere.

Source: Google

★ 1

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★ 1

Radio commercials are horrible please stop them.

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★ 5

I’ve got nothing but good things to say about this location. Their customer service is good, facilities are clean and well maintained. Keep it up!

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★ 5

Clean, efficient use of space. Friendly staff.

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★ 3

Very nice facility with good equipment, just make sure you don't go after work because there isn't that much equipment. 2 flat benches, 2 incline benches and one decline benches which were always occupied. I'd recommend going late at night or early morning/afternoon while everyone is working.

Source: Google

★ 5

I prefer the Alaska Club West over any of the other Alaska Club locations. I typically go around 6:45, 7am - it’s it’s just around the time the early risers begin to leave, and it gets a little less crowded. The staff is always friendly and does their best to greet you as you enter and exit the building. It’s more spacious in the free weights area, than any of the other locations, and it’s easy to make friends with other community members. It is a welcoming judge-free zone. I really appreciate that the club is always clean, locker rooms are kept well, and there’s not a single “messy” area of the gym. When bringing a guest, I bring them to this location specifically because of how spacious it is compared to the other clubs. Super satisfied with the service. Keep it up Alaska Club West!❤️

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★ 4

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★ 1

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★ 5

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★ 5

Awesome club to be a member of, the staff are welcoming, members social and state of the art equipment for whatever your fitness goals may be. What are you waiting for, run down to AK club and let’s begin your journey to a better you

Source: Google

★ 5

I’ve been going to the Alaska Club West for 5+ years and it’s become a part of my daily routine. The gym has a friendly atmosphere with plenty of space to get your workout done. Throughout the pandemic, the Club has maintained a clean environment with towels always available. One area many of the members would like to see improvement is extending the hours of availability for the Sauna, Steam Room, and Basketball Court. We would love to have the hours open past 8pm again. This would provide more time for people after work to enjoy the amenities. One last unrelated comment is that this gym has the best water fountain in town!

Source: Google

★ 5

I live near AKClub West, appreciate that it is open 24 hours around the clock. Membership professionals are friendly and attentive, and the front desk staff is also quite friendly. Most of all, my praise goes to the fabulous yoga instructors who offer a range of classes and who welcome and encourage all levels of participation. I have become a yogevangelist and encourage anyone and everyone to add the practice to their lives. It has helped me avoid back surgery and recover from knee surgery and has alleviated chronic pain I used to feel in my shoulders and ankles.

Source: Google

★ 4

This is a bright, clean gym with many amenities and a variety of classes. I look forward to exercising here.

It would help me if they removed some equipment and opened up more floor space for HIIT-type workouts.

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★ 4

I enjoy working out at the Alaska club West. My only beef is the choice of the music. I prefer listening to soft rock ‘n’ roll when I work out and not the type of music that’s been playing.

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★ 5

Training with Stacey L is awesome. She keeps me motivated, focused and inspired. I can't imagine my workouts without her!

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★ 4

I only wish there were more women’s bars in the general lifting equipment, for grip safety. Edited: comment on the numerous TVs appears addressed.

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★ 5

This is by far the best and friendliest gym in Anchorage!!!! I talked with Erica and Charles, so helpful and welcoming. It was worth the ride past a closer gym to go to this gym. Just Awesome!!!

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★ 5

Erika was really kind and helpful when showing me the facility. She was very enthusiastic, friendly, and informative. This location is nice, clean and has childcare for your little ones while you go get a burn in ✊🏾 Not to mention a Women's only section of the club which allows a spot for my girl to feel comfortable by herself. 5 stars

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★ 5

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★ 5

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★ 5

Charles Goodman in membership is a gem of a guy. Thanks so much for the outstanding service!

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★ 5

The best place to come and train is over at the Alaska club west. I’ve been to other Alaska clubs and this one has all the equipment you would need for weightlifting and has amazing customer service! While we were here visiting they extended our membership because we were stuck since our ferry kept getting canceled. I had an awesome workout and enjoyed the company of the kind staff, don’t miss out on coming to Alaska club west!

Source: Google

★ 1

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★ 1

They are out for every last cent. I’ve never membered at a gym so desperate. Please pay very close attention when signing up for a membership. Even though I am now 4,000 miles away, I am still paying $80 a month. Unbelievable

I’m very disappointed in you AK Club. You know this is wrong

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★ 1

The new manager is unprofessional and smokes weed in the parking lot of the business.

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★ 3

Staff is terrible here

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★ 4

This club is by far the best cared for club in the circuit. Alaska club has taken advantage of the poor competition in clubs for years and passes the expenses on to us. If west had a pool I’d only go there. AK club south the supposed “Nice” one is dirty and often shabbily resembles an elite club. Poor show for the most part. Nice work west in keeping with what the AK club thinks it is.

Source: Google

★ 5

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★ 1

Just like everyone else has said. Super sneaky with their membership and the fees. Once covid hit they gave me two options. Just keep paying and wait it out or I could suspend my payments but it would extend my contract (They were even sneaker with signing me up for a year long contract that the sales associate said I could cancel anytime, blatant lie and when I told them they said he is no longer working for them🤦🏻‍♂️) by the amount of time I suspended payments.

Source: Google

★ 1

Terrible customer service.
They don't answer the phone, or return calls.
They charge for services that you don't want.
I have tried to cancel services, but they keep charging.
VERY EXPENSIVE, their billing practices are NOT transparent.
You will be charged for services you did not ask for.

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★ 5

Great place, clean, friendly staff!

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★ 5

I went to the gym for the summer while I stayed in Alaska. And I loved it. Charles was beyond helpful the entire time I was there and and front desk was always in a good mood. I really appreciate the little things when I go to the gym and being happily greeted at the door was always a plus. Not only is this gym organized but it’s very clean. It seemed like somebody was always cleaning something the entire time I was there. Strongly recommend.

Source: Google

★ 1

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★ 1

Very packed gym now that they are not 24 hour :( and harder too get on equipment hopefully they will go back too normal hours

Source: Google

★ 1

The facilities themselves are great, but not the reason of my rating. Their contracts are predatory, not allowing you to cancel if you can still get to the gym within 40 miles (could have been a higher number, not 100% sure but it was at least 40) meaning they expect you to pay a minimum of 80 a month even if you cannot reasonably get to one of their locations daily.

Secondly, when I signed up there was a "promotion" going to the effect of "free" upgrade to their premium membership option, and if I remember correctly a free first month, or something to that effect. I had told the recruiter I would not be interested in continuing the premium membership after the trial period had ended and to discontinue my billing of it; they acknowledged this and I thought that was done. However, it was not. I checked my bank account to see I was billed ~$160 instead of the ~$90 and initially when I called to ask for it to be credited, they told me I had to handwrite a note within the trial period indicated my intent to cancel it. After I insisted heavily on a credit due to the recruiter being told this before I had even signed up, they referred to it as a "courtesy credit" when they finally listened to me. I found this rather disrespectful, but was glad I wasn't out the money, at least.

Thirdly, a small infraction, but a problem nonetheless. I was told the promotion I had mentioned earlier would be over at the end of the month and I had to sign up right away (it was at the end of the month) to receive the promotion. Not only did the promotion not end that month, I continue to see it almost every single month since then, feel free to look at one of their signs the next time you drive by.. This was a blatant lie the recruiter felt no guilt in telling, and this just left a sour taste in mouth combined with the other problems.

Lastly, what sparked me to write this review is during this COVID-19 situation, they initially did not offer options for billing, and essentially told everyone we have to pay full price for a service we have 0 access to, because apparently they thought they were exempt from being affected like everyone else from the shutdowns simply because they already possess our billing information and tried to pitch it like we're being involuntarily charitable (aka stealing money from us).. After what I can only assume was immediate backlash, they retracted that statement and offered 3 payment options.

-Billing no longer continues during the down time, and will resume once services return
-Get your membershiping+a small percentage more in a pre-paid Visa card
-Continue paying as normal and receive a credit to your account instead, effectively making AK Club a debtor to its members
(not seeing the email and therefore not selecting any option would still result in them *STEALING* your money, problematic and predatory for the elderly and those without phone/internet)

Then afterwards with no indication or email they removed the Visa option, which resulted in my option changing from the discontinue billing, to what I can assume is the credit option, or they just removed my input entirely, because I was billed $80 for the month of March. Of course, I can't get ahold of their customer service line, it will just ring to voicemail infinitely - classic. I reselected the discontinue billing option and I better not see a bill for the month of April... And I also better receive a credit for the month of March at the very least.

Source: Google

★ 1

Source: Google

★ 1

I had the misfortune of using a towel from the "clean" bin that happened to have poop on it. After informing the managerial staff, I was told that it was "determined 1. The towel is clean 2. The discoloration you interpreted as poop was nothing more than a stain which resulted from previous use of this towel." Dear world. I have white towels. They get stains. But if it looks like poop, and smells like poop, it's poop. Still waiting for a better response. Managerial staff at West 0/5 stars.

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★ 1

Never took the time to explain the payment schedule. No courtesy call or email when CC was denied after charging 2 months in December. Accounting takes a minimum of 2 days to respond to emails and never answers the phone. Conflicting information Everytime I go in to speak with someone. Refuse to honor the 90 comfort guarantee as printed in the contract. Then I asked to change my membership and was sent a blank contract to fill out myself. I'm just blown away by the audacity of management to let their employees behave this way. Charles and Thad should be running this place.

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★ 1

Nice gym but all the gyms are freezing I dont understand why you would have a cold gym and not a hot one. I go to the gym to sweat not catch hypothermia while I'm sweating .

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★ 5

I have been going to this gym for a little over 1 year now. I would like to say they currently have such a friendly staff in all areas, childcare included. The gym is always clean and stocked with towels. Recently, there was an event that happened, details not needed. But let me say how professional Cherie, the operations manager was! I have rarely encountered such professionalism in handling a difficult issue. I continue to be happy with the services I receive at this facility and would recommend it to anyone who asks.

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★ 5

Clean bathroom and I would like to recognize a staff with the excellent cleaning provided by Robin Natividad! Keep up the good work. An asset to the company for making sure, the place is safely clean. Robin is approachable and courteous.

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★ 5

Always friendly and clean. I love how their towels are displayed in the locker room.

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★ 5

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★ 4

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★ 1

Way too expensive for what you get. They are very sneaky about making you pay more money. Inconsistent rules on cancelling membership between sales associates. They are just after your money. I will never be a member again

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★ 5

The equipment and facility are typically clean and in good working order. The membership dues are atypically high for a gym. The best part about going to the West location is their front desk host, Maribel. She always goes out of her way to greet you when entering, very attentive when asking a question or requesting club services, and wishes you a good day when leaving. She is genuinely kind and inviting!

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★ 5

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★ 5

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★ 3

This place has so much to offer , but the rates were too high.. decided to join another gym which has more affordable plan...

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★ 2

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★ 3

Expensive, and very nickle and dimey. A good gym if you like 24 hour access and newish gym equipment. The women’s steam room and jacuzzi is nice when it’s working. I’ve been a member just 3 weeks and have seen the jacuzzi closed off a lot. Parking isn’t very good. Be prepared to park in front of Walgreens (which is probably not recommended) or several yards away closer to Kaladi Cafe.

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★ 4

Great gym with a bunch of state of the art equipment no pool at this location however they are open 24 hours

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★ 3

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★ 2

Customer service is often terrible. Rare for anyone to own a problem and staff is undertrained. Sometimes they want to help and sometimes they do help, but I experience problem after problem. They do not seem focused on the customer experience.

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★ 4

Equipment is much better at this location than others. Staff and cleanliness is hit or miss. Charles is great!

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★ 1

Omgosh, staff very ... preoccupied.... no, annoyed, at my premembership questions, to the point of , finding a person that can answer it... they made stuff up or dismissed me completely ! The GM made eye contact with me , and from her office , diliberty avoided me. I had question specifically for the General Manager! As far as customer service, I don’t think anyone ever trained then! so sad the 25 people I was representing will now enjoy a different membership at a different club. Unfortunate the Alaska Club West ‘s employee’s phones were more important then Their potential clients! 11/26/18 8:02pm

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★ 3

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★ 1

Worst customer service ever, lazy sales staff that when you tell them to cancel your membership they tell you to go call accounting and so they can get back on their phones, and they even sigh when you tell them that you know they can do it and don't want to do it. The most unprofessional gym staff I have ever seen in my whole life, not even Planet Fitness is like this! I recommend you DON'T sign up for this gym and save the hassle of dealing with such unprofessional staff!

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★ 3

Bit uppity but very nice and clean.

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★ 5

Great for the whole family.

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★ 4

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★ 5

awesome gym, good equipment, and friendly staff.

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★ 5

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★ 5

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★ 1

Alaska club body shames
It is a small guy; very disappointed for the price we pay.

Apparently the old stingy Russia ladies get upset when you wear shorts and a T-shirt into the sauna. Because it says swim suit or naked. Sorry that i don’t feel comfortable in my body, to sit in a sauna naked! They felt the need to go tell management and try to get me and a few other ladies i never meet kicked out because of this. If i can wear a shorts and a T-shirt into a pool, i don’t see why i couldn’t wear it in the sauna because i am ashamed of my body after 2 kids!

If i can’t wear a T-shirt and shorts, i really don’t see why people can be spread eagle in there, forcing me to see things i don’t want to see.

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★ 5

I never really cared about weither i went to the womens only side vs the normal side but started going on the womens side and the atmosphere is slightly different for the better and i realize i am more comfortable on that side and prefer it now. So glad i have that option.

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★ 1

Prepare to pay an arm and a leg for a club that provides the worst customer service. From long wait times to use tour benefits to flat out being ignored by the staff. Find another club to join.

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★ 4

Clean abd well maintained great hours needs a Jacuzzi or pool

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★ 5

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★ 4

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★ 1

Not a satisfied customer, cancelled membership

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★ 3

Great facility. A whole room dedicated for tredmill and a basketball court. However, there are only 3 power racks making a session difficult to finish during peak hours. Could use more.

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★ 3

OMG. I worked out so hard.

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★ 5

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★ 1

Ripp off. They'll find a way to take your money

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★ 3

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★ 4

A lot of people don't rerack weights or put in wrong spots, even some of trainers, but they have newer equipment that is nice.

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★ 5

Has everything one would need. Including a hot sauna for afterwards

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★ 5

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★ 5

Tyler my PT was awesome... Great kid..

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★ 3

There's better spas

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★ 5

Hey Ty thank you for the excellent training session

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★ 5

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★ 4

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★ 4

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★ 4

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★ 5

Great place, great staff, and great machines. Also have a nice basketball court.

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★ 1

I didn’t use to hate it, but I’m beginning to. I talked to the manager today and I’m sure the AK Club account will say, “we’ve talked about this”, but the point of a review is to let everyone else know about being treated so poorly.

I’m a pastor and generally a nice person. I’m not just prone to blowups or complaining to get my way. I’m pretty reasonable in general, so take this for whatever it’s worth.

The Alaska Club WEST has been my gym for 11 years (or more...), but not for much longer. They continue to make changes that I’m sure are profitable for their business, but it’s the average customer who loses. They took all the cardio equipment and shoved it in a poorly ventilated, much smaller space and turned some fans on, hoping that might keep the air moving more, but if you are like me and you’ve been a member for 10+ years, you see the way they’ve catered to the opportunity to do group training (10 people EACH PAYING for what you used to get in a one-on-one session - �) and they’ve transformed what once felt like a gym for everyone into a gym for gym rats. If you’re a body builder, you’ll feel right at home, walking past all the mirrors and muscle clad people waiting to greet you the moment you walk in. It used to be that if you didn’t want that shame, you didn’t have to go into the body building area. If you have a normal to large body type like me, you’ll just feel inadequate to be there. They used to go out of their way to help out the customer, but now they have no interest in people. Just policies. For 11+ years, you knew you could time your workout so that you could watch playoffs (in most sports) and if it wasn’t on, they’d put it on for you. No longer. They do NOT change channels. Nevermind that it’s the mlb playoffs. (This was the incident that precipitated my review, but it’s just the straw that broke the camel’s back.) They’d rather you watch news on 5 channels and Harry and Ellen. And don’t come on Sunday nights. At least 50% of the time, they don’t have clean towels on Sunday nights. The management here changes about once every three months to a year and so the members actually know more about their policies than their management. Most changes just get made with no prior communication and then they just apologize for the fallout. I’m just tired of it. They do not care about their people the way they used to and there are plenty of less expensive gyms in town where you can be treated the same if not better.

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★ 3

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★ 5

24hrs, good gym

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★ 5

State of the art equipment and friendly staff.

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★ 5

Best gym in AK lit af come at me bro

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★ 4

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★ 4

If you're looking for a gym with lots of extras and new equipment then The Alaska Club West might be worth joining.

Not the cheapest gym and you'll need time to complete the sign-up. If you can survive the paperwork then you'll find the equipment is some of the best in the area.

The Alaska Club West membership allows entry into other The Alaska Club locations such as Downtown Anchorage and Palmer.

The Alaska Club West has plenty of parking compared to other gyms in the area. Open 24/7 with staff available. Trainers are easy to schedule along with tanning, massages, and workout classes.

If the weather is poor and it's 5PM then you'll find plenty of members here.

Stop reading and make some gains!

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★ 4

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★ 5

Great place to work out

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★ 4

Fun place to relax after work. Kids (and parents) can enjoy the pool or kids at childcare and parents doing a workout or a massage?! What?! Oh yeah!

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★ 4

Available resources

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★ 3

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★ 5

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★ 5

Clean joint with great service!

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★ 5

Had my nephew's birthday party at the Alaska club. Fun and safe environment.

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★ 4

I love the group Fitness options. Spin, Yoga, group power, etc.

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★ 4

Love this gym even if it is pretty expensive

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★ 5

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★ 5

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★ 4

Great, clean environment. Classes are a lot of fun, and they have a broad range or workout equipment. Memberships and day passes are expensive.

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★ 5

I've been a member for 16 years. Awesome place.

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★ 4

Lots of equipment

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★ 4

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★ 4

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★ 5

Great kids rock gym

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★ 1

Terrible employees

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★ 5

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★ 1

The Alaska Club is great if you have endless amount of money to spend on their services. However, when I attempted to cancel my membership to go to a less expensive gym, they neglected to explain to me that I needed 30 days notice despite the fact that I cancelled two weeks in advance and then charged my account and refused to reverse the charge. They will nickel and dime you for everything they can and there is no value in their services.

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★ 5

I've been a member for about 7 months now and I'm still not complaining about the monthly payments. Perhaps you should get a membership at Planet Fitness and tell everyone about the money you're saving compared to TAC while never actually visiting the gym.

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★ 1

Went once, desided not to go anymore because the lifting equip was old. Tried to cancel the next day " that will be $500". Stay away from these thieves.

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★ 5

My favorite gym of all time - I went here 7 years before I moved out of state. Its very well maintained, even during peak hours its possible to get on a machine. The machines they use feel good, there are multiple options as its a large gym. Its open 24 hours and theres been times in the middle of the night where I could practice my basketball free throwing in an empty court. I Its been two years since I went here because I moved away, and no other gym (even AK club locations) has been as good.

The downside is Alaska club (all locations) is it is pretty expensive, and their membership policies are questionable. Be prepared for the financial commitment when signing with AK club, but if you are gonna use the gym frequently and dont mind paying 2-4 times as much as cheap gym, it is worth it

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★ 1

stay way they will charge you 700 dollars even if you never step foot the club

Source: Google