★ 1

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★ 5

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★ 3

I like the gym but honestly if I’m paying $30 every two weeks for a membership, I expect the gym to not be so hot while working out. Stop being cheap!

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★ 5

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★ 5

I think anytime fitness is definitely a 10/10 for my needs. Manager and staff are truly great. Friendly, clean and tidy environment.

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★ 1

Supposedly they fixed the ac but it’s still over 80 degrees in here. I should be allowed to cancel my contract for this!

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★ 4

I've been to 4 anytime fitness centers, near the Chandler area. This us by far the best one.

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★ 1

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★ 1

Arnie, the manager is really awesome and hospitable, Corbin the gym trainer is one of the cool dude you'll ever meet at the gym and gym members are the best, I think it's the BEST COMMUNITY!!

WHY 1 STAR THEN?? HIGHER MANAGEMENT are not doing anything to fix the AC during summer time, they keep saying HVAC and quotes are on the way but that's it they're just on the way. No action is being done for 2 months now. Really exhausting inside the gym.

I emailed the management and offered a cancellation instead of repairing the AC.

Aside from monthly fee, members pay $45 semi annually for "Club Enhancement". I haven't seen any enhancement or equipment have been acquired. Not even AC which is essential in the 110 degrees AZ summer.

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★ 3

It’s an ok gym, but I’m not sure that they believe in air conditioning in the summer.

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★ 5

Friendly staff and very helpful

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★ 1

Hate it

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★ 5

Our home gym is in Washington and we have been to numerous ATF in California.
This is the best one yet….
Lots of room and great machines and free weights

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★ 5

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★ 1

Poor manger does not return calls when credit card was stolen and they send you to collections. Worst move i made joining this place. I did try to call 5 times to gym manger does not return calls. I want out of my membership now I have asked and called to get out of my membership manger is not calling back. Will be contacting the attorney generals office of arizona.

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★ 5

Arnie, the GM up here is fantastic! Came up here for a few days from Texas and needed a spot to work out at and without hesitation he gave me a great deal on a 3 day pass, showed me around the gym, and allowed me to come and go as I pleased! Great staff, great equipment, looking forward to my next visit!

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★ 5

Clean, well managed.

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★ 5

Hey I didn’t realize we could (also) review our personal trainers here until I saw someone review the same trainer I have. So I’ve updated this review with a little more information about the single biggest contributor to my success- by far- my trainer Sam.

The place on Riggs in Chandler is clean, never crowded, and extremely well run by Arnie.

I should say that if it weren’t for my trainer Sam, there is no question I would have stopped going to the gym (and happily paying) by now. Accountability has been critical for me, and Sam is a fantastic trainer and accountability partner.

I should also mention that I’m a beginner, and I don’t know or care whether the points I make below are standard practices for gyms. I don’t GO to other gyms, (and as long as I have Sam, I’m not looking to, either) so their practices are irrelevant to me.

What IS relevant, I think, is that it’s obvious that my training has been heavily customized for ME by somebody who actually gives a rip how well I do.

Sam very intelligently schedules the muscles that are being worked, so that you don’t do one exercise, get exhausted, and then try to use the very same muscles on the next exercise. With her guidance, you distribute your exercises over similar but not identical muscle groups, which for me resulted in avoiding exhaustion and enabling me to complete the full workout each time. That’s never happened with me before, and is hugely motivational, as it turns out.

So is setting up a varied course of training for each session. That’s another skill she has, keeping training from ever getting boring, mundane, or routine. Which would ALSO have stopped me from coming to the gym.

Additionally, Sam is also very smart about including manageable weights to work with, for example. Initially the weight I was working with seemed a little light (even embarrassing), but after 20 or 25 reps I felt quite a bit differently. Once again, being smart about this allowed me to finish the workouts I started, and I really felt like I was starting to accomplish something.

The main thing I learned from my continuing AF experience is that the gym can have great equipment, be very well managed with modern, clean facilities, can minimize overcrowding, and do a million other things that lots of other gyms do. However, no single element even remotely touches the importance of Sam in all this. She’s obviously very well educated, really knows what she’s doing, and actually gives a rip about trainee success. I’d be a certifiable moron to go anyplace else.

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★ 1

One star due to the ownership not enforcing the simplest of safety protocols of bad clientele. Safety does not matter to them. Members do not use collars/clamps to secure plates on barbells while working out, and other unsafe behavior had been witnessed. Such things leave other members at risk of injury. Just because this is not a big box gym does not mean that safety is any less important. 45lb plates, or any for that matter, should not be falling, to hit other members.

Beware when you sign up for membership. When you do, you agree to be at risk from inappropriate member behavior which could easily be addressed by staff. The gym ownership does not care, and I’ve spoken with staff three times about it.

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★ 4

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★ 5

Great, no fuss gym for the cost. Reasonably clean, decent selection and never too crowded (at least when I go).

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★ 4

Very clean. I liked it , just a glute machine is missing .

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★ 5

Very informative, friendly, pleasant

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

I've been coming to this gym since 2019. I really like it for a number of reasons. It's never too crowded, they have a good amount and variety of equipment, it is clean and gym staff are friendly and approachable. I see many of the negative reviews are about cleanliness. I've been to most of the Anytime Fitness locations in the valley and this facility is just as clean as most of them. In my opinion this gym is easily in the top two or three of the AF locations I've been to for the reasons I mentioned.

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★ 5

I joined this gym through a discount program with my health insurance. (I had no trouble signing up and there was no “hard sell” tactics.) I am thankful that Anytime Fitness participates in this program. I am 59 years old, overweight, and out of shape- just to give you an idea of who is writing this review. Anyways, this facility at Riggs Rd / McQueen is sooo convenient to my home. I am very pleased with the size of the facility and the great variety of machines, weights, and accessories. All the equipment is in VERY good working order and clean. They have a staff member whose sole job is to go around cleaning all the equipment . Besides that, there are multiple cleaning cloth dispensers conveniently placed for easy access to wipe down your equipment yourself. They have a trainer and a facility manager there usually every day so if you have questions they have ALWAYS been friendly, approachable, and happy to help. The place has a large number of treadmills, ellipticals, stair machines, 2 types of bikes, a rowing machine, a full set of circuit machines that cover all muscle groups . There is also a very nice area with plenty of free weight stations, bar bells, pulley machines, and weight benches. Additionally, there is a lovely ‘studio” for floor exercises with step, medicine balls, bands, and a few miscellaneous exercise/stretch stations.
I have only been coming since January , but the temperature in the facility has been very comfortable. The clientele when I have been there have been all ages from teenagers thru seniors. Everyone behaves respectfully and shares the equipment without camping out and tying up a specific machine. I will say a couple of the teenage boys get a little loud occasionally. But for the most part, I am able to enjoy the atmosphere when I do my workouts.
One last thing to mention, there are security cameras throughout (hopefully they are really recording and maybe even being monitored) so I feel safe. There are cubbies and a small sitting area by the cubbies, as well as a couple of very nice single occupant bathroom/shower rooms .
I give kudos in all categories to the staff and corporate business for a very well run gym!!

UPDATE:
Hi! I’ve been using my neighborhood Anytime Fitness gym now for 8 months. I first started at the gym to manage a newly diagnosed diabetes. My numbers have dropped significantly plus I am happy to say I have lost 24 pounds and dropped 2 clothing sizes.
My glowing review of the facility stands the same. I cant say enough good things about it. My facility is never over crowded. The clientele that use the gym are courteous and well behaved. The equipment is always clean and in good condition. There is such a huge variety of equipment and stations that I sometimes enjoy trying a new one to make my routine more interesting. The staff are friendly, cheerful, and helpful anytime I ask how to use a piece of equipment or what type of exercise would benefit which body part. There are numerous big screen TVs around on all the walls PLUS small ones on all the cardio machines. There is good music playing throughout the facility at a non- disruptive volume. One other thing I REALLY appreciate since I live in the Phoenix, Az area, is that the company doesnt skimp on air conditioning- the temperature in the facility has always been comfortable. I workout alone, but I have seen many individuals utilizing the personal fitness instructors. Those clients, who I’ve seen of all ages young and old, seem happy and the instructors seem to have a good rapport and friendly demeanor with them. I also have observed occasional small classes utilizing the Studio room.
One thing I havnt mentioned is the payment. I have auto-pay set up. The monthly fee is very reasonable. And when i travel, I can utilize Anytime Fitness locations wherever I am.
To sum it up, my initial review still stands. This is a great gym - the facility, the local staff, and the whole business model!!

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★ 2

Sorry to have to post this review. AF on Riggs falls below what I would consider acceptable. Favorable for me is location. It is also not crowded, but perhaps deservedly so. The gym is not at all clean. There are cleaners there regularly (I have seen them) but the job does not get done. There is debris all over the floor and empty water bottles, used wipes, bottle caps and general dirt. Even more concerning is plates and attachments all over the floor and left on the machines virtually EVERY time I have been there. This is on the members, but reflects on management. There are several discourteous members (slamming equipment) and likewise a rude trainer.
Have been a long time member of AF but will not be attending this club. This is posted with the hope someone takes notice and at least considers these issues. Thank you.

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★ 5

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★ 5

Probably best gym I've been to. People are friendly. Training is top-notch. There are not too many people in there at any given time, so no waiting for the machines. Highly recommend!!

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★ 1

Kind of concerning how dirty this gym is becoming. It seems like it’s been months since it was properly cleaned. From the tanning room, to the equipment, and the bathrooms. It’s becoming appalling. Also wipes haven’t been stocked up either so I can’t even properly wipe down equipment. If this doesn’t get fixed within a few days I’ll be cancelling here due to sanitary safety reasons.

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★ 5

My favorite gym never busy and the people are always great. I just wish they had a punching bag lol

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★ 1

You literally have to go into the military or bring a doctors note to cancel or month to month is 95. Hahaha my gosh..! To many requirements to even consider this as a potential gym..terrible lol

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★ 5

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★ 4

Clean, well ventilated. Antiseptic wipes providedare like paper, not good at wiping down equipment.

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★ 4

Friendly people, with a smaller gym experience

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★ 4

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★ 4

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★ 4

Update - billing was corrected. Thank you Anytime Fitness!

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★ 5

No Crowds, all the equipment you could want, and 24hr access! It pretty much feels like my own private gym!

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★ 1

It is not clean! The bathrooms are disgusting!
Looks like no one has cleaned them ever.
Maintain the facility know what’s going on in your building. Clean! Clean! Clean!
Gross!

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★ 4

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★ 5

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★ 5

Great, clean gym. I was in the Chandler area from Canada for a few days, so I used my Anytime Fitness fob at this location. Lots of equipment, organized, clean, and best of all, not busy at all! I went after 10PM at night and I was the only one there on a few occasions. Looking forward to using the space on my next trip in. If you're in the area, and you're looking for a gym, you need to check this place out.

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★ 2

Way over priced considering there is a $10 gym just five minutes down the road. I cannot get anyone on the phone to even discuss a membership.

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★ 5

This is a great gym super clean with plenty of equipment and friendly staff.. A Winner !!!!

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★ 5

Super clean gym with great weight equipment.

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★ 5

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★ 5

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★ 5

The manager there is awesome! Super nice guy and always willing to help, coming from out of State for the summer he was welcoming and helpful!

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★ 5

I really enjoy that is not a big gym so is not too crowded. Besides they have gyms in different parts of the world

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★ 4

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★ 1

Update to last post. I did not follow up because I thought things were taken care of (see picture posted) I was to get account frozen for 3 months starting July-Aug-sept - since I was charged May and June during pandemic closures and per this Vince supervisor I would be credited my account for October and November 2020...

Anytime fitness and it's employees are thieves. I am currently in Missouri. This is not a temporary relocation. I am relocating every 3 months permanently.. (travel nursing)

While traveling for the past 9 months I tried to cancel my membership and was unable to due to proper documentation. I live out of Airbnb's and hotels with no place of permanent residence. I was promised a hold for 3 months which would put me to September 2020 and to be credited the charges to my account for the months of October and November 2020. (My 12 month membership ended September 2020).

I just reached out to the gym to cancel and get an update and I am told that my account has been canceled and that I was put into collections this past October 2020.

Mind boggling! ?? While asking to speak with upper management, Vince says that he is and there is no one else I can speak with. ... unless he is the owner?? this is just a lie. I'm now in contact with Kingston the collection agency as well. How I owe over $200 is just pure ridiculous- as the company owes me reimbursement/credits.

I'd like for this to be taken care of. It doesn’t seem like there is any form of communication between staff at any level. The person who commented on my previous post said they froze my account May-July (I did not reach out until June: which I had already paid for)—.. here is everything in writing. Nothing adds up. I am owed an apology and a fix.

I hope this helps any new prospective guests.

Have a great day, and stay healthy. Ok

Ps.. I was charged for March, April and June. Bank records to prove. No credits back. No frozen account for 3 months and now dealing with collections.

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★ 1

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★ 4

Great gym. Thank God there are no crossfitters there. Everyone is very respectful.

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★ 1

I wouldn’t recommend this gym to my worse enemy. Only if you want to have them deal with a manager that is aggressive with his demeanor. Un inviting signup and cancellation. Gives no source of contacting the owner. An marks him self as final chamber of communication. You can see why he holds him self in a demeanor. One thinking he has no consequences. This is factually wrong! if you need contact the owner - chamber of commerce as well as better business bureau.

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★ 5

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★ 5

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★ 1

Predatory gym. I’m a travel nurse. Explained that when I joined. Gym acted like it would be easy to cancel my membership after my assignment in Phoenix. Two months later they are still charging me and have basically told me there is no way to cancel my account because I stay at AirBnB’s and there are no bills for me to share to show that my address has changed. Also they won’t let you cancel you’re within 25miles of a gym. Find a more customer centric gym. You’ll thank yourself.

Update: Gym never reached out to resolve issues (it’s been more than a week since they said they would). I have yet to find a corporate number that works. It seems that the entire business model is built around making everything so difficult and frustrating and so void of understanding or customer service that you just resign yourself to paying your entire membership because that hurts less than trying to get this business to do right by you. Never been treated this way by a gym before.

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★ 5

It's so clean and cozy not intimidating at all

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★ 1

Solid gym. Can be a bit cramped in peak times and apparently no one knows where to re rack weights.
EDIT: Gym Staff do not police the gym. This location is train wreck from Saturday morning until Monday afternoon. This gives the members time to clean up after the weekend gym goers destroy the place. Manager is not only unhelpful but actually goes out of their way to be condescending. I did not renew my membership and chose to go with a larger private club. Funnily, it was the same as the membership costs at Anytime with 10x the amenities. I'd suggest the additional 3 or 5 mile drive to a better facility.

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★ 5

Great gym. Local crowd, been coming for almost two years. Sad to see it close temporarily due to COVID. Can’t believe how some people act during these times. Thanks a lot Karen!

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★ 3

Really enjoy this gym but very disappointed to see over the past two days, masks were not required. There is a sign on the door but only 2 of about 9 people in the gym yesterday wore masks. Very disappointing in light of the directive in Chandler. I am sure the fact that some machine are turned off to create social distancing is a reason but there isn't social distancing. Staff training side by side with clients and people spotting others does not allow for social distancing. We have a huge issue in AZ currently and I am disappointed the gym including the manager for no setting
an example and enforcing.

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★ 4

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★ 1

Even though the gym is closed, I am still being charged for something I can't use.
I've talked to other Anytime managers and they say they've frozen everyone accounts until the "Stay at home" has lifted.
Why hasn't this gym done so? I just checked my bank statement, and I've charged 5 times in the last 2 months?
Just checked my bank account, got charged for another month of not using this gym. I'd say don't sign up with these people. IM OUT OF WORK AND CANT GET UNEMPLOYMENT. Someone from Corporate please contact me.

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★ 5

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★ 5

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★ 4

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★ 5

Great atmosphere, great trainers, not overly crowded and honestly the cleanest and most comfortable gym I've been to. This place is for anyone and any fitness level.

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★ 5

This gym is by far the best around! The owner Dave, has a great staff. Cameron, the general manager takes care of this place, unlike some of the other gyms around. If a piece of equipment is not working right, it’s not to long before it’s back in working condition. The trainers, Alex and Preston are great trainers. My wife and I have worked out here for some time now and have never had an issue. The cleanliness of this gym compared to others is phenomenal.

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★ 5

The place to be if you want NO CROWDS, 24 hour access, and all the strength training/cardio equipment you could need!

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★ 5

Love this location. I enjoy working out here. They have clean washrooms and good maintained equipment. Staff are friendly as well. Highly recommend this location.

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★ 3

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★ 4

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★ 5

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★ 5

Great place very clean and well kept

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★ 5

Visiting from outta town. Wow it’s empty here at night and in immaculate condition.

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★ 5

Cameron was very helpful and truly cares about his members and guests.

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★ 5

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★ 5

Great gym

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★ 5

I go out of my way to work out at thia location, by far cleanest or all in the valley.

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★ 5

Great gym. Really clean an nice. looks brand new and all the equipment was in great shape.

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★ 5

I love the place and the ppl

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★ 5

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★ 5

I love the place good ppl and clean place. Ppl are friendly.

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★ 5

Great people and I love working out here, if only I could get here more.

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★ 5

This facility is great. The manager Camron is very professional, knowledgeable and friendly. He always greets with a warm smile. He does a great job of maintaining this facility. I highly recommend this gym!

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★ 5

Great gym! All you need to get your swole on! Btw it's always clean and weights racked!

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★ 5

I have read reviews about other Anytime Fitness locations and this one seems to be by far the best in the Chandler area (and it's close to my house! SCORE!) There is a non judgemental policy and it is enforced by everyone. Super clean! Cleaners are here every morning and they do a great job! Equipment is in great condition and they offer various other exercise equipment such as medicine balls, yoga balls and mats, jump ropes and much much more! Staff is here everyday during the promised hours and sign up is super easy! Totally impressed!

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★ 4

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★ 5

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★ 5

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★ 5

Not overcrowded and a non judgemental vibe about body image.

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★ 4

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★ 4

Well-equipped Jim everything was clean and in good condition. My only complaint is that they only had about eight TV channel choices

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★ 5

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★ 1

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★ 4

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★ 4

I've been coming to this location for a year now. It opened in the fall of 2015, so it's one of the newer locations in the valley. There's free Wi-Fi here, so guests won't need to be concerned using up data while at the gym. On Fridays, you can bring in 1 friend to workout with you during the hours of 10-4 as long as they fill out a liability waiver. This is the only spot I have found so far in the east valley that have flat bench and incline bench press stations. There is good spacing between stations to where you won't feel uncomfortable being too close to another person working out. There is a group exercise room with a schedule showing all available classes for the month, including yoga. The only thing I feel is missing is more are a couple more back exercise machines. Other than that, I've had no issue coming in for a workout.

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