★ 5

I have not found a Pilates instructor better than Kimberly. Highly recommend her classes specifically 10/10.

Source: Google

★ 5

I love this workout! Kimberly and Keri are my dream team instructors that make my day every time. This method of exercise truly is a practice for life.

Source: Google

★ 5

Been going to Club Pilates Arrowhead location since they opened, exceptional Instructors very positive atmosphere has been a game changer for overall health and wellness…

Source: Google

★ 5

Source: Google

★ 1

Kirsten was amazing at the front desk! But Olivia, which,…… Is one of the managers just lost our business that means… My husband and my! Everyone else was so gracious and courteous, but then she got on the call, but I was actually calling to set up classes, ruined it all by opening her mouth! Anyway, I read the reviews and so far they’re not very great ones! Buyer beware because honestly, if you sign/Have acontract, they will lock you in that contract forever! I think it might be better to just pay per Class or you’ll be paying for a while even if you try to pause or cancel! I am so happy Olivia and I were over the phone! Because, the way she spoke to me, Would have never been permitted had she been in the presence of me

Source: Google

★ 5

I've been attending Club Pilates at Arrowhead for the past few years, and it has truly been a game-changer for both my physical and mental well-being. From day one, the instructors made me feel welcome, supported, and motivated. The staff at the front desk are welcoming, helpful and always have a smile on their face.
The studio is always clean, well-organized, and has a calming atmosphere that makes each session feel like a time to focus on self-care. Whether you're a beginner or have been practicing Pilates for years, the variety of classes and options ensure that there's always something for everyone.
Since starting my Pilates journey here, I’ve noticed a significant improvement in my posture, flexibility, and strength. I no longer experience the back pain I once did, and my core strength has never been better. The instructors are incredibly knowledgeable, encouraging, and always go above and beyond to make sure you feel confident in your practice.
If you're looking for a supportive, welcoming environment to improve your fitness and well-being, I can't recommend Arrowhead Pilates enough. It has made a huge impact on my life!

Source: Google

★ 1

DISAPPOINTED in the Club Pilates Arrowhead business owners’ customer service and business practices. There are two reasons I address their business practices: their contract and their poor, and inaccurate, communication about the club's freeze policy.

Contract: I signed up for what I thought was a three-month membership for a holiday promo. The employee was clear once I signed the contract, I was committed to paying for three months. What I did not know is I would automatically be rolled over to an indefinite monthly membership beyond that point. I feel the duration of the contract wasn’t very clear, especially with the emphasis on the three-month commitment, I thought the contract would expire after three months.

Freeze policy: The month my membership started, I unexpectedly went out of the country for work. I was told I could put my account on freeze for $15/mo. I went on freeze, and the next month found I wanted to stay on freeze. I called the club and was told that my account will stay on freeze for $15/mo until I come back to class. That is not the case. Your account will automatically kick back on after two months unless you ask them to renew your freeze status again. I was told someone called my phone and left a message inquiring if I wanted to come off freeze at the two-month mark, but I never heard the message, and without ever calling me again or hearing from me, the three-month membership started. Fast forward to June: I realize I have paid for two months of freeze and five months of membership (three from my contract and two additional months). I have not attended a single class or been back since my complimentary intro class.

When I realized what was happening, I contacted the club. I knew I was contractually bound to the three-months no matter what. I felt confident they would allow me to re-start the three months since their employees miscommunicated the freeze policy, and I fully expected they would refund me the two additional months of membership. While they have agreed to re-start the three months, they are only willing to refund one month of the additional membership fees.

I’m SHOCKED because it's an easy customer service win to refund me the two months I did not know about. To me it’s the right thing to do given the confusion, and it doesn't cost them anything.

I’m sure I’ll enjoy the classes themselves, but I do not plan to give them my business in the future nor will I recommend anyone to this particular location.

Source: Google

★ 1

I contacted Club Pilates because I wanted to schedule a time to tour the facility. A lady answered the phone and was very rude. Apparently she was with clients and informed me that I called 3 times and she was busy. I would never spend my hard earned money in an establishment with rude people. There is a way to speak to people and that is not it.

Source: Google

★ 5

Love this studio!

Source: Google

★ 5

Great instructors and it is a very clean environment. I highly recommend going there .

Source: Google

★ 1

BEWARE!! I was a member of Club Pilates Arrowhead for
nearly a year. When I started working again I found it hard
to find an available class during my available hours, so I
downgraded to 8 classes. Then I wasn't certain I could keep
up this financial responsibility so I told the desk clerk I
needed to cancel. She encouraged me to put the
membership on pause which I did. After a month I needed
to completely cancel. I expected to pay another month of
$15 for the pause to meet a 30 day notice. BUT .. it was not
just going to be $15. Since I had downgraded they were
going to charge me a full month of the eight classes. After
the desk clerk spoke with management they came back to
tell me that instead of a full eight pack charge they would
just charge me the $100 early cancellation fee. Despite the
fact that I had been a member for almost a year they
considered this canceling early because I did not complete
three months of this eight pack membership. They
ultimately did reduce the $100 to $85 since I had paid the
$15 pause fee. They really hold firm to their contract so read
carefully. They clearly have no regard for retaining
customers. I quite possibly would have re-joined once my
finances were more under control but with the way this was
handled I would not recommend them nor join again. In
addition to my experience, I had recommended somebody
in their 80s to join and after a few sessions she was in pain
and consulted her doctor. Her doctor told her not to
continue yet she still had to pay $100 to cancel. One would
think a doctor's note that this is not suitable for her would
have released her from a cancellation fee. It did not. Again, buyer beware.

Source: Google

★ 5

👍

Source: Google

★ 5

Source: Google

★ 5

Club Pilates Arrowhead has great instructors, great staff, and a variety of classes. I always feels welcome. The instructors have a variety of styles so you can find one that you like or try all for a variety. I love going there.

Source: Google

★ 4

Love this place! The app makes it super easy to book a class and the instructors are great! I have never seen changes in my body this quickly before with other types of exercise!

Source: Google

★ 5

Club Pilates Arrowhead has made me excited to exercise again. There are multiple classes to choose from with times that work with my schedule. I haven’t encountered an instructor that I didn’t enjoy and they are always helpful (to include addressing my physical limitations). Most importantly, I don’t feel self conscious during the classes and can focus on mastering the moves/positions. I would recommend Club Pilates Arrowhead to everyone.

Source: Google

★ 5

I have, for the past 3 years, been trying to lose weight. Had 3 different personal trainers for those 3 years, and I know thru no fault of theirs, as hard as they worked with me, I couldn't lose a pound. I have been doing pilates for about 7 weeks now and have lost 10 pounds and several inches. Try it you won't be sorry! Oh yes, I'm 68 years old...never too late!

Source: Google

★ 2

Intro class was not challenging for someone who has done Pilates previously. Pricing is outrageous. Definitely pricing people out and targeting a specific population of women. $199/mo for unlimited classes seems absurd.

Reply: I appreciate you taking the time to reply to my review. I did receive a phone call offering a more difficult class free of charge. I declined it though saying that the pricing is too high (even with a military discount). You are correct that my concern is that your pricing is not clearly listed online and it seems as though a chain such as club Pilates would be more forthcoming with pricing. Telling me that your equipment costs a certain amount does not to me justify charging such a high membership. Either way, clearly people are willing to pay that amount. It would just be nice if rather than drawing people in with a “free class” and then springing on them the high amount for your club, that maybe you clearly list your pricing online- that would be better business. Thank you.

*And I’m not trying to disparage your company. I do write mostly 5 star reviews. Feel free to look at my google portfolio. As a previous small business owner, I understand the importance of reviews. Rather than responding by saying that I am unnecessarily disparaging your company and trying to discredit me by saying that I don’t know Pilates, maybe listen and take what I’m saying into consideration. Your business is not only offering Pilates, it’s treating people right. Have a nice day.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 4

Great atmosphere! The instructors are great!

Source: Google

★ 5

This is such an amazing experience! It has helped me immensely! I not only build strength but confidence! All of the instructors are fantastic and each of the classes are incredible!

Source: Google

★ 5

I didn't discover Pilates until I was 74 and wish I had found it sooner. I love the Arrowhead Club Pilates group. Everyone is so encouraging and friendly, no matter what shape you are in, it will help you. I had a knee replacement done 2 years ago, and after 3 months of Pilates my new knee works better then it ever did before.

Source: Google

★ 5

Oh my goodness! Where do I start?!!!! I started at Club Pilates a year ago, never in a million years did I think I’d be so passionate about Pilates and love it so much a whole year later! I was not a person who enjoyed exercise. But Pilates has been life changing! This last year this place became my happy place, after losing my mom. The people are amazing and caring, and the instructors are all so great!!! Kimberly Meinhardt is an amazing instructor and tells you exactly what you should be doing, how you should be feeling, and what muscles should be engaged! She is so respected by her students for her passion and intensity to teach you how to be successful in Pilates! She’s like a Pilates Professor, and she CARES so much about her students!!! Samantha Darrin, Erin and Brittany at the front desk are true gems and create such a welcome entrance into the studio! Lindsey the owner is so kind and so caring! It’s a great place with a great atmosphere! Come and join! You will love it!

Source: Google

★ 5

I had never tried Pilates. I took an intro class last August, fell in love with it immediately, signed up on the spot and have been going 5x/week ever since! I’M HOOKED!!!
The instructors and staff are amazing!
Every single class is new and different. I absolutely love it!!

Source: Google

★ 5

What a great place.. Very friendly and supportive staff for people beginning pilates.

Source: Google

★ 5

Source: Google

★ 5

Love the studio, the instructors, the friendships that develop! The owners and staff are friendly and accommodating...just a fun place to go "workout"!

Source: Google

★ 5

I love this studio.....The instructors are very informative and the studio is very clean.
I would recommend the studio to all of my friends.

Source: Google

★ 5

After years of back and knee pain from arthritis, I finally have found a workout that is strengthening my body and still easy on the joints. Shawna at the front desk has been so helpful and knowledgeable about the different packages and classes making it even easier to start my Pilates journey!

Source: Google

★ 5

Pilates is amazing! I feel so much stronger than when I started 3 months ago. The instructors and the variety of classes are great.

Source: Google

★ 5

Great Instructors, class selection, and staff! Absolutely love pilates! It has been great to enhance flexibility and core strength!

Source: Google

★ 5

Love Club Pilates. It’s a friendly and welcoming community.

Source: Google

★ 5

Pilates has changed my life. Love the people and the support they give. Instructors are knowledgeable and fun. I like the variety of styles of each instructor. Owners and manager are friendly, caring, and want to help clients in any way. I have made several friends so workouts are fun. Thank you, Club Pilates! I hope to be in your studio for a very long time.

Source: Google

★ 5

Every instructor I have had has been amazing! Explains in details. Gives you options if a certain way doesn’t feel right. It’s amazing how much stronger I feel since going the past 2 months!

Source: Google