★ 3

I had a wonderful time working out at this gym for a few years. The instructors are wonderful and the front desk staff always helpful.

The three stars are for a billing issue that has gone unresolved for months. I cancelled my membership and confirmed that I am no longer receiving class credits in the app. Yet I continue to be billed -- EVERY SINGLE MONTH. I've called multiple times and have been assured that I did cancel and the manager will issue a refund. And then nothing happens. I have tried emailing as well.

Gym memberships are notoriously cumbersome to cancel, but this is by far the worst and most confusing experience I've ever had.

Source: Google

★ 5

Fantastic local business. A kind, small studio with instructors that know your name and meet you where you are at. It's really refreshing to attend a studio where all ages, body types, and backgrounds are in attendance. Would recommend to anyone.

Source: Google

★ 5

Every time I take a class from Mackenzie, it’s a love hate class… she pushes you to your max. I always feel so accomplished at the end but want to quit several times during class. She is very conscious of her students and really pushes us to try to get to the next level.

Source: Google

★ 5

Been with this club for almost 2 years. They are awesome. The instructors are knowledgeable & patient. The staff is informed & easy to deal with. Everyone is like a family: clients, staff & instructors. I attend at least 7 classes a week & look forward to every single one. Club Pilates Tempe is akin to a community gathering place.

Source: Google

★ 5

I enjoy taking classes from multiple instructors. Especially appreciate the 'foundation' of pilates being taught. The quality of the movement and form. Mixing it up keeps this club my favorite activity !

Source: Google

★ 5

I’ve been going to this studio for more than five years and it’s been a great experience. And even though I’ve been doing it a long time I still feel like I’m learning and being challenged! I took Jen‘s 1.5 flow class this morning and she led us through some moves that I’ve never done and it was great!!

Source: Google

★ 5

Love love LOVE this studio!! I recently took a class instructed by Sophia and it was fantastic. It was my first class back in a long time and so I needed some assistance. Sophia was kind and helpful with her directions. She made sure to ask if I was okay with her assistance and being touched. Very thoughtful girl and I am so glad this already great studio added her. The entire staff makes me feel like I am “family”. I can’t wait to keep coming back! 11/10 :)

Source: Google

★ 5

Great experience!

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★ 5

Club Pilates Tempe is amazing with incredible instructors! I've been a member for almost two years and looking forward to many more! Thanks for helping me feel so strong!

Source: Google

★ 5

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★ 5

Always a great workout!
I feel so good when I leave there!

Source: Google

★ 5

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★ 5

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★ 1

Worst experience ever. I can't rate the class due to such poor customer service I was unable to take it. After several reach outs I agreed to the free trial class. I was looking forward to getting back into pilates after several years off and thought it was so convenient that it was right near home. After scheduling my free class experience, I received several emails and texts. Some of these texts had no awareness I was already there. I get there for my free class and am required to purchase "grippy socks." I noted in all the phone confirmations, they could have said that. They noted it was in one of the emails. I asked if they could take electronic payment or Apple Pay and they said no. I asked if they could bill me or I could reschedule. They said they would hate for me to have to do that but offered no solutions. After three people behind the desk just starring at me I left and said I would just have to try another time. Worst customer service and when someone is trying out a brand new studio and exercise, this was not helpful, nor kind. Save your time and try a different studio that employs friendly people.

Source: Google

★ 5

I just went for the free intro class and it was amazing! The staff was so kind and friendly. It felt like a very safe and welcoming environment for any and all body types. Once I’m able to, I’m definitely signing up for the 4 classes a month! I would recommend this place to anyone who is looking for a place for beginners to feel safe, or even pros looking to get a fun and unique type of workout surrounded by likeminded people from all walks of life. There are classes for all levels and they will even talk 1:1 with you to determine which class(es) would be best for you.
Thank you again for the great class! Hope to be back soon!

Source: Google

★ 5

I love all classes here. Especially cardio+pilates classes are the best. I stopped going to orange theory.

Source: Google

★ 5

Source: Google

★ 5

I would highly recommend this location as it has the best manager who takes the best care of her clients as well as amazing instructors who do the same. They are so welcoming and make you comfortable when you are new which is so refreshing! I loved my class and will be back. Thank you so much!

Source: Google

★ 5

I've been attending Club Pilates for about a month in a half now and I absolutely love it. I've been searching for something like this forever.

If you are prone to re-injuring yourself, see if this cycle sounds familiar. 1. Work out. 2. Re-injure a pre-existing injury. 3. Quit because the workout will make injury worse. My problem, like many others, is a lack of strength and flexibility. Every time I try to solve this problem, I hurt myself trying to build strength. I’m forced to rest and by the time the injury feels better, I’ve lost all of my progress.

This is where Pilates comes in. I’ve avoided it for two years because of the price. Now that I’m in it, I wish I would have started a couple of years ago. And the best part?! I hurt myself again recently (outside of class), and I CAN STILL TAKE CLASSES! This is huge for me. No progress lost. Why? Because the trainers are AMAZING at working around injuries.

Not only are the classes great for people with injuries, but they are highly effective as well. My body is building strength, I can feel and see it everywhere. For the review that said you can't get toned here, it's not true. You can. The results are clear on me and I've only been going about twice a week.

I could not be happier with Club Pilates.

Source: Google

★ 5

Love this place!

Source: Google

★ 5

What did we do before pilates? This is awesome!

Source: Google

★ 5

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★ 5

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★ 5

I’ve been a member for 3 years. All of the instructors are awesome, classes are available 7 days a week. They are always changing things up and keeping the classes interesting and challenging.

Source: Google

★ 5

I love Club Pilates Tempe! I want to thank Kim and her attention to my specific needs during our private sessions. Great assortment of group classes and instructors. Studio is modern, clean and fun to go to. Outstanding team!

Source: Google

★ 5

I really enjoy the club, the instructors are great. They watch you to make sure you are in the correct position, which other gym do not do. I have had a great experience each time I go, and learn about my body. I am so glad that I join the club.

Source: Google

★ 5

Source: Google

★ 5

Great class with Kim.

Source: Google

★ 5

Club Pilates, especially this Tempe location, is awesome. The community and staff are incredibly welcoming/fun and feel like family; and the classes are consistent enough in schedule and structure to build a weekly workout routine around, but also varied enough in content to hold your attention and help you address and discover new fitness needs and approaches. Most of all, all of the instructors have been incredibly helpful and supportive of helping me meet my personal fitness needs through both the many adjustments they build into each and every class and personal attention and recommendations they provide throughout the process! Also, the wide variety of tools they make use of (barre, reformer, springboard, hand weights, etc.) really sets Club Pilates classes apart from other options available.

Source: Google

★ 5

I have been a member since they opened. This is my gym, happy hour, social hour and lifeline. The classes are never boring. I am so much stronger and flexible and I feel great thanks to Club Pilates!! I have never had an issue with the billing or finance piece as others have stated. During the pandemic closure, they were more than fair in the options they offered. Love this place!!!

Source: Google

★ 5

I have been going to Club Pilates Tempe on a regular basis ~2x/week ever since they first opened in late 2016. Overall I've been really happy with CP Tempe. I even recruited my husband to join. The staff, instructors and classes are excellent. Most of the classes I go to (based on my schedule) are taught by Erin L, Kim T, Jessica B and Jeni D A. These instructors are awesome - they know their stuff and all do a great job with mixing up the exercises so that each class is never the same. I like that there are different equipment available in addition to the reformer i.e. TRX, chair, spring board, etc., which adds variety to the exercises.

After reading other reviews, I'm sorry to hear about other customers who shared their bad experience with the finance/contract side of things. During the 4 years I've been going to CP Tempe, I've only experienced one accidental charge while the club was closed during the pandemic, but it was quickly resolved (thanks Haleigh!).

If you haven't done pilates, I highly recommend giving it a try because it has great benefits - improving flexibility and posture, and strengthening muscles and core, which are all essential in supporting day-to-day life/activities and to keep the body balanced and strong. I have definitely noticed the difference and have reaped the benefits - thank you CP Tempe!

Source: Google

★ 4

Source: Google

★ 1

I’ve been a member of this studio for three solid years the instructors are fantastic the studio is clean the equipment is top notch but I have never been treated this so poorly poorly from a business in my life after due to Covid or 2 1/2 to 3 months of not going I went to the studio the second class it was 110° outside there was a heat advisory they had the doors locked they cut the number of people in the class to half which is only six people there was no one in the waiting room the door was locked so I knocked on the door and I was yes I was a bit upset and I said it’s 110° we need to be inside what is wrong with people use your common sense so I paid for a month I didn’t get they closed out my access to the app and basically just blew me off I will never go here again it’s too bad because the instructors are quite excellent

Source: Google

★ 5

The staff and instructors are amazing at Club Pilates! Extremely knowledgeable. The schedule are very accommodating! Nightly recommend. Love this location!

Source: Google

★ 5

I’m coming back. Bringing more friends

Source: Google

★ 5

Source: Google

★ 5

Love this Club Pilates studio! The instructors and classes and staff are all awesome. I've been a member for 2 years and honestly can't imagine working out anywhere else.

Source: Google

★ 1

OWE ME $2,468. DO NOT GO HERE. HORRIBLE CUSTOMER SERVICE.
After being a faithful member from Feb 2017-Dec 2017 and spending $1,531.15 during that time, I was assured that once my "deal" that they "went through hoops" to get me expired, I would have to re-sign up and cancellation would occur on it's own. I did not plan on returning due to a change in job schedule. Fast foward 9 months (the credit card on file was one I do not use or check often- yes, I should have) and club pilates had not only continued to charge me $124/mo (the "deal") but also added a $169/mo. TOTAL $2,468! I called immediately to get this rectified. Stacy the manager pulls no weight ("I wasn't the GM at the time" "the front desk girl who told you it was canceled is no longer with the company" and doesn't care about customer service and the owner, Bill, won't take my call. In fact, they wouldn't even give me his number. Still waiting for an email response...

Source: Google

★ 1

Wow this place is persistent. I saw an ad for a free class I thought “hey this could be fun! I always wanted to try Pilates!” So I requested more information for the free class. Within a few hours I got a call. I was a bit busy at the time and I told them I would get back to them when I was available.

THEY CONSTANTLY CALLED, TEXTED, EMAILED, AND LEFT ME VOICEMAILS.

It felt as like credit and collection was calling me! It almost felt like I was being harassed to take a free class. This was very off putting for me to actually come try out the free class.

Source: Google

★ 5

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★ 5

I love it...

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★ 5

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★ 1

Impossible to cancel

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★ 5

Love this place! The staff are so nice and welcoming especially for new people to pilates like I was. I really recommend this studio!

Source: Google

★ 5

Love the classes, love the people! Best Pilates studio in Tempe!

Source: Google

★ 5

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★ 5

Source: Google